CC has demonstrated a pattern of abusive billing practices aimed at senior citizens, myself included, who are usually less vigilant.
I was overcharged by $61.60 for the month of September 2017 while I was overseas from August 22th to October 2nd and not using the service.
I had requested a freeze of account on August 17. My monthly bills had never been more than $33.00 before, and the cost should remain constant since I used no data service with less than 1,000 minutes phone calls ($20.00), plus fees and taxes (less than $11.00), totaling less than $31.00.
I tried to reason with CC for many times, the responses I got, however, were self-contradictory, false and absurd!
On August 17, a representative stated that I could not freeze my account, and that I had to do it on the 6th of the following month when a new billing cycle was to start.
On Nov 6th, I requested the termination of the service, but was told "I would like to let you know that as of November 10th your account has been cancelled. Because we will in arrears, you will receive one more invoice through today’s cancellation date".
How could it be "we will in arrears"? Looked into the statements that I received, there was a charge of $23.43 for the period of Nov 7th - Dec 6th, 2016 before the service ever got started (I signed up on Dec 18th, 2016). I was then charged and paid through autopay every month thereafter.
A representative in early October claimed that I was charged for $61.60 for the month of September because I changed my service level.
The representative on Nov 10 claimed said that CC has been "hiring and training" and "would like to apologize for any confusion that occurred." Nevertheless, she completely ignored the issue as how to return the unwarranted charge of $23.43 for the period Nov 7 - Dec 6 2016, and the overcharge of $61.60 (September 2017).
I offered to close the case if CC returns $10.00 for its overcharge. Instead, they sent me another bill at $60.24. There people are just gross!