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Consumer Cellular

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517 User Reviews

6.2

Overall Score

Number 3 in Blue Circle

3 Things to Look for in a Cell Phone Provider

  1. Coverage  — Look for a cell phone provider that has 4G LTE/5G coverage nationwide and check online for possible deadzone areas.
  2. Affordable Plans — Look for a company that offers multiple plans in an affordable price range. Check to see if the plan offers unlimited talk and enough data to cover your needs.
  3. Device Options  — Look for a cell phone provider that provides service to different types of devices including tablets, smart watches, flip phones, and major smartphone brands.

Consumer Cellular is a small, no-contract mobile phone provider that offers low-cost cell phone plans starting at $20 per month (not including tax or data add-on) for unlimited texts and 250 minutes. From there, plans can be customized to include unlimited minutes and data amounts up to 25 GB per month per line for customers who want to take advantage of app downloads, high definition video, and other uses of the 5G, 4G LTE, 4G, and 3G network. For Consumer Cellular's most advanced plan of two phone lines, unlimited talk, and 25 GB of data, you'll pay around $75 per month.

The company is especially dedicated to meeting the needs of users who are 50 and older, offering AARP members exclusive discounts on its services and Connect plans that sync well with flip phone devices if preferred. Plus, a completely U.S. based customer service team is trained to help inexperienced cellphone users learn how to get the most out of their service and device.

Partnering with well-known brands and retailers, Consumer Cellular phones include nationwide coverage, and its services are located in Target stores nationwide.

Because Consumer Cellular is a budget-friendly cell phone provider, its offerings come up short when compared to other larger-scale companies. For example, Consumer Cellular does not offer unlimited data plans. If you want unlimited data, Consumer Cellular is not the provider for you.

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The Good

  • No-Contract Plans
  • Affordable Plans
  • Unlimited Text
  • Coverage Area
  • Device Options
  • EasyPay Service
  • Mobile App
  • Great Overall Benefits
  • Risk-Free Trial

No-Contract Plans

Consumer Cellular offers no-contract Talk and Connect plans with straightforward benefits.

Additionally, all of the Connect monthly plans include unlimited text messaging. Customers can add phone lines to their plan for $15/month to share minutes, text and data. There are never any additional fees or charges for switching plans if you need more or less from the service. Consumer Cellular has a great option for low-cost family plans, especially for those who don't use phones very often.

You can try Consumer Cellular risk-free for 30 days. If you aren't satisfied, the company won't charge you for that time.

Affordable Plans

Consumer Cellular offers a variety of affordable data plan options that customers can choose from. Its website breaks it down into the number of lines you want, the talk plan you prefer, and the amount of data you want. You choose which option you want from each category and Consumer Cellular's website will give you an immediate estimate on your monthly bill. Here's a breakdown of your options:

  • Phone Lines — One line included in the cost or two lines for $15 per month
  • Talk Plans — 250 minutes of talk for $15 per month or unlimited talk for $20 per month
  • Connect Plans — 500 MB for $5 per month, 3 GB for $10 per month, 10 GB for $20 per month, 15 GB for $30 per month, or 25 GB for $40 per month. All Connect Plans include unlimited text.

If you're a customer wanting one phone line, unlimited talk, and the maximum 25 GB of data, you'll pay around $60 per month.

If you are a customer wanting two lines, unlimited talk, and the maximum 25 GB of data, you'll pay a monthly price of around $75 per month.

Unlimited Text

Although Consumer Cellular makes customers pay more for unlimited talk and additional data, you do not have to pay for unlimited text. Unlimited text is included with all of Consumer Cellular plans. This makes unlimited talk and text for one line $20 per month without data and $60 per month with the maximum 25 GB of data.

Coverage Area

Consumer Cellular coverage is nationwide and only involves a few spotty patches in the Midwest.

Most of the 4G LTE/5G coverage area includes High-Definition Voice coverage, also called wideband voice, which provides clear audio and reduces background noise. It should be noted that Consumer Cellular utilizes multiple wireless networks that vary depending on geographic area and so precise coverage areas from your network may not be determined until you sign up for service.

If you want to check Consumer Cellular coverage in your area, you can do so on the company's website. All you need to do is enter your zip code, and Consumer Cellular will tell you if you're covered. It will also provide you with a coverage map of the entire united states. For exact coverage details, you can drop a pin anywhere on the coverage map.

Device Options

Depending on plan preferences and mobile device needs, Consumer Cellular has a wide array of mobile device options available. Consumer Cellular phones include basic flip-phones for calling and texting, the GrandPad (a senior-friendly tablet), and smartphones for customers who plan on downloading and using apps. Samsung smartphones, Android phones, and iPhones are all compatible with Consumer Cellular coverage and plans.

Customers also have the option to simply use their current mobile phone (under certain conditions) when signing up for a new Consumer Cellular plan. The company provides a free SIM card that is easy to switch out and there are no activation fees for Consumer Cellular phones. It should be noted that in order to be compatible with the SIM card, the phone needs to be:

  • a Consumer Cellular phone
  • a phone previously used with AT&T or T-Mobile (includes Apple and Android phone options and more
  • an unlocked phone (GSM)

It is possible to use a previous phone number, but it depends on the location and the old service provider.

When purchasing a device from Consumer Cellular, customers can choose between a new phone or a certified pre-owned phone if one is available. Certified pre-owned phones are phones that were returned by customers in the 30-day guarantee period and are restored to original factory settings.

EasyPay Service

It also offers an EasyPay service where you can make monthly payments to pay off more expensive phones like iPhones or Android smartphones. Consumer Cellular does not charge interest or additional fees. Customers can make early payments or pay off the remaining balance at any time.

Mobile App

The My CC app gives users the following capabilities:

  • View minutes and data usage
  • Change billing preferences
  • Switch monthly plan if needed
  • Switch to paperless billing options
  • Pay monthly bill
  • Chat with customer service reps
  • View AARP membership card

Great Overall Benefits

Because the company targets retirees, the cellular service plans tend to be very inexpensive for those who aren't looking for a lot of data, text messaging, or minutes. WiFi calling is supported on iPhone models 5C and newer as well as most Android smartphones. Consumer Cellular has no fees for any of their services, and because they have no contracts, there is no activation fee.

AARP member benefits include:

  • 5 percent off monthly fees and usage charges
  • 30 percent off select accessories

Risk-Free Trial

Consumer Cellular offers a 100 percent risk-free trial for all of its customers. If you decide you no longer want Consumer Cellular's services or products within 30 days of purchase, you can request a full refund. This makes Consumer Cellular completely risk free and gives customers peace of mind that they don't have to be locked into its services if they decide to opt out within the first month.

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The Bad

  • Limited Data Plans
  • Additional Phone Line Cost
  • Cap on Roaming Charges
  • Poor Consumer Cellular Reviews

Limited Data Plans

Consumer Cellular is designed to benefit those who want a cell phone, but do not plan on using a lot of data. For those who want basic minutes and text messaging capabilities, Consumer Cellular is a good provider.

However, if a potential customer wants to use a phone to frequently stream videos and music, surf the internet, utilize email, and communicate via social media apps, this company likely isn't the best choice. Consumer Cellular doesn't offer unlimited data-the highest plan includes only 25 GB of data.

Additional Phone Line Cost

Consumer Cellular family plans cost an additional $15 for every added phone line on your plan. Although an added price per phone line is common with most cell phone providers, typically it is less than $15 per month.

With many cell phone companies, having more phone lines on your plan makes your cell phone coverage cheaper. If you don't want to pay $15 for every phone line you want on your plan, we suggest looking into other cell phone providers.

Cap on Roaming Charges

While Consumer Cellular attaches lower international roaming charges than leading cell phone companies like Verizon and T-Mobile (30 cents versus 99 cents per minute of talk), the company also places strict monetary caps on roaming, disabling the phone once roaming charges have reached or exceeded $100 for the monthly billing cycle. While this measure is intended to protect the customer from racking up hundreds of dollars in roaming fees, the cap may be inconvenient to some.

Poor Consumer Cellular Reviews

Although Consumer Cellular has some competitive offerings with a low price and no required contract, consumers haven't given the company many accolades. Consumer Cellular reviews are mostly negative, giving the cell phone provider a low overall consumer rating.

Consumer Cellular reviews rank decent for value for your money but for quality of product and service, customer service, and company trustworthiness, the company falls short. One of the main customer complaints that shows up again and again in reviews is unresponsive and unreliable customer service and technical support, many reviews noting you are either neglected completely or passed around from person to person when trying to receive help.

With the issues Consumer Cellular reviews reveal, customers don't seem to think the low price is worth the bad service.

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The Bottom Line

This is one of the best prepaid phone service carriers on the market for consumers seeking simplicity and flexibility in a phone plan. If you need to adjust your talk or data amounts or add or remove a phone line, there are no fees to make those changes. You can also have unlimited talk and text for a monthly price of $20 for one phone line (this excludes data).

Consumer Cellular customers can expect reasonable pricing (based on limited services), a month-to-month payment platform, quality coverage nationwide, and plan flexibility.

Consumer Cellular is a great option for those who don't need a lot of data but want ample minutes and messages available to spend time talking or texting. The carrier has excellent AARP member benefits and has comparable coverage to the GSM networks it uses, T-Mobile and AT&T.

Perhaps most noteworthy is that Consumer Cellular service is month to month, so you can cancel at any time. Consumer Cellular's customer service is also based in the United States and generally responds promptly to customers.

You can try Consumer Cellular risk-free for 30 days. If you aren't satisfied, the company won't charge you for the time you joined.

However, along with these pros, there are definitely some cons to Consumer Cellular. Consumer Cellular charges $15 for every added phone line on your plan. Many cell phone companies offer better discounts the more lines you add on your plan. If you're a customer wanting more than two phone lines on your plan, you may have better savings with another cell phone provider.

Consumer Cellular coverage also does not include an unlimited plan for data. This makes the service difficult for customers not wanting a limit on how much data they can use.

Lastly, Consumer Cellular reviews are mostly negative, the majority of them highlighting poor customer service.

If you want a no-contract cell phone plan with a small number of phone lines and up to 25 GB or data, Consumer Cellular may be a good provider for you.

However, if you want discounted family plans and if a low price and limited data is not worth poor customer service, we suggest looking into other cell phone providers.

View Best Cell Phone Providers

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Star Rating

2.8

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517 Reviews

Review Breakdown

5 grade

36%

4 grade

5%

3 grade

5%

2 grade

8%

1 grade

46%

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Phone User

I have had Consumer Cellular as my cellphone carrier for about 5 years. I never had any problems with them until this month. I ordered an iPhone from them on June 6. After it arrived and I had a chance to set it up, I realized I disliked the phone. I sent the phone back using UPS. Consumer Cellular received the phone in perfect condition on June 24th. They emailed me within 24 hours of receiving the phone saying that they had credited back to my debit card/bank account the full refund. They never did. There was NO refund from them in my account. Three days in a row I contacted Consumer Cellular, inquiring where was my refund. Each time they said that it takes 7-10 days for a bank to release the refund into a customers bank account. This is NOT true. This excuse is just what the customer service agents are trained to say!! I called my bank today and they said they never received any funds from Consumer Cellular for my account. Zero. Zip. Nada! So now, my bank has set up a dispute with Consumer Cellular to get them to make good on my refund. It should take several days or longer to get any results. Apparently Consumer Cellular has done this before with other customers: promising a refund but then not giving the refund!! This is a very dishonest, shoddy way to run a business!!

3 weeks ago

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Patrick L Sugrue Ooltewah, TN

My wife and I were totally on Verizon but I went to Consumer Cellular same service much more cost effective. She had to stay with Verizon due to her Apple watch I have had no issues no problems with getting service anywhere in America works like a charm great job

3 weeks ago

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James Peterson Columbus, OH

You get what you pay for. If you are a cellular junkie who needs no help when things go wrong, probably no problem. But if you need ANY help, be prepared for long waits on the phone, inaccurate advice on how to solve your problem, or just plain wrong answers. I actually solved a problem I had for several days at 9 am, tested to be sure it was corrected, and was unable to access the “corrected” problem 3 hours later. Based on my 7 days with their idea of service, I would not return to them if the price was free. A former very short user of a very poor service. The AT&T sales person who moved me to his service could not believe my complaints until he had to deal with an hour of trying to move my service (including one hang up by CC).

2 weeks ago

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Saber Homer Glen, IL

Consumer Cellular is without a doubt the worst cellphone company ever. There customer absolutely sucks, I needed a password reset. I gave them a call, after a 20 minute wait I was told, sorry can’t do That if you wait 24 hours you might be able to login into you’re account. Huh I replied, okay please could you tell me my account number. Sorry can’t do that, oh, so I confirmed my identity which the agreed, well can you email my account number to me, sorry can’t do that. Why don’t you wait 24 hours and login was the reply. WOW I’m wondering how much the paid to get such a good rating. At your own risk

4 weeks ago

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Lisa Bantau Coeur d'Alene, ID

I have been with them for 8 years. It just goes to show those other cell companies that if you treat your customers right you don't need to tie them into a contract! The customer service has always been exemplary and the phone service is just as good as AT&t and Verizon

2 months ago

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cj thor Greenville, SC

GREAT Customer Service..... Good pricing........ OK coverage. Their biggest problem is that you have to go to a local Target store to try and get some assistance should problems arise. The staff look at you like they hate their jobs and have little interest in assisting you UNLESS you are trying to make a purchase !

1 month ago

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Theresa Clark Lansing, IL

I’ve enjoyed Consumer Cellular for the last 5 years. Their service is reliable and affordable. It was through Consumer Cellular that I got my first iPhone. Their payment plan for the phone was so easy to set up and customer service is always available should you need it. I never have any surprises when my bill comes. Consumer Cellular is a great choice for me, I’m with them for life.

2 months ago

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Darlene Moore Wooster, OH

I have never had one ounce of problems with Consumer cellular other than I needed to change my sim card from the one that came with the phone to an At&T card because of where I live. Customer service was awesome and sent me one right away. btw to the person who said the back doesn't come off, yes it does. First time is a little tight then it is ok. If you're having problems with Customer Service are you being nasty because I have never encountered a nasty person. To the person who said you couldn't change your plan, yes you can because there's no contract. When I went on vacation I called them and added minutes and then when I came back a week later I changed it back. Now I have unlimited minutes so it doesn't matter. I am reading all the negative reviews and I am perplexed as to how you are reacting to the Customer Service Rep. I know that every product has a lemon and I would imagine CC would take care of the problem. If you happen to get a nasty person turn them in but make sure you aren't the cause of it. btw - Verizon is terrible. I had them and I would never go back to them. They rape you over the coals every time you have to get a new phone and their phones are expensive.

5 months ago

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Tim Leaman Cincinnati, OH

Company offers good service and fair rates but doesn’t have a decent flip phone. Have had a few Doros now and this latest 7050 is a piece of junk. So many issues, i.e. fails to ring, texting is terrible, slow, and impossible to get correct fonts and letters correctly at times. Can’t hear as clearly as the old one! Get a decent inexpensive phone for us old farts who don’t spend all day taking selfie’s!

3 months ago

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Robert Menucci Norway, MI

My final bill was 3 months worth of service. At $40+ per month, it would've been cheaper to keep it, but who know how much they would've soaked me for later.

4 days ago

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Amy Jody Raleigh, NC

I love Consumer Cellular. For me, the best thing about this company is their customer service. When I call, I actually get at human being, without a long wait! And I can understand him or her. In a world that is quickly becoming disconnected from human contact, Consumer Cellular is one of the remaining places where you can go, hand your old phone to them, and they do all the transferring of your photos and contacts for you. They even change the SIM card. Yes, I could do that myself, but it'd be a bit of a struggle. I'm not a teen who hyper-ventilates by their phone, nor do I sleep with my phone, nor am I married to my phone. So at $30/month with 3GB of data, that's just fine for me. I hate doing every little thing via an app. I want to deal with a human being, not a website, not an app, not a robot on my phone. So Consumer Cellular is great for me.

7 months ago

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Neenie Melville, NY

CC is the worse. They try to scam seniors. We purchased a Grandpad for my parents. They used it for about 9 months and started having problems with it glitching. There was nothing physically wrong with it. My Mom called and the representative told her that they would send her a replacement and to return hers. She received the new one and returned the one that was glitching. She then got a bill for $250 with no explanation. We called and they told us that the Grandpad that she returned was physically damaged and she was being charged for the new one that she received. They returned the old one and someone had peeled the speaker cover from it. They had to do it there because there was nothing physically wrong when we sent it back. We called and were on the phone with several reps and supervisors for much over an hour and came to a resolution that we would just return the new one and they would issue a $250 credit. My Parents are seniors and don’t drive so we weren’t able to return it right away. About a month later we were able to return it. Keep in mind she wasn’t able to use it because they had turned off her service due to the $250 even though during the dispute while the service was on we continued to pay the $42 monthly service bill. Anyway, when we were able to return it we called to have them provide us a return label or at least a return address. They told us that we should return it but they are not issuing a credit because it’s been over 30 days. Meanwhile they never mentioned a timeline for which we had to return it and it wasn’t being used bc the service was terminated for about that long. Last conversation we told them that we are not paying the $250 nor are we returning the device if they are not going to issue the credit. So we sit with 2 Grandpads that are not being used because we have moved on to an iPad that my parents are much happier with. Their customer service is shameful and I can only imagine how many seniors they get over on. I will be writing to the BBB and the owner of CC.

2 months ago

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rebecca mraz Naugatuck, CT

This provider starts out well and good but the longer you stay, they more issues start. From prices changing to data getting slowed down at a lower GB usage than stated to not being able to make outgoing calls time and time again... I have been trying to switch providers and CC has been an absolute NIGHTMARE. First the deactivated my account when I only called to ask about the process of switching providers and eventually deactivating. It then took hours and multiple phone calls to get it back. Then once I began the switch over process, they lied about releasing my number then kept having "Errors" with it. Afterwards, they stated my phone could not be transferred over because I hadn't had it activated with them long enough. When I proved with statements that I HAD they mysteriously had ANOTHER error occur. They then told me "a manager will call about it in 1-3 business day." When I asked to speak to their supervisor for clarity on the issue I was denied and hung up on. Now I'm cell phoneless until they (hopefully) call with I'm sure will be yet another issue. RUN DON'T WALK

2 months ago

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Queen Built Galveston, TX

Do not get consumer cellular worst cell phone provider I have ever been with an doesn’t help with hardship either I hate consumer cellular

1 week ago

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Lisa C Johnson Catonsville, MD

My husband has Consumer Cellular. He has the basic plan. He just wants to make calls and doesnt want the internet or texting features. The plan is inexpensive because of what he has. The amount is deducted by autopay. We really dont have any dislikes about this company.

4 months ago

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Larry Kutnicki Brooklyn, NY

I have using Consumer Cellular for about 4 years... with no issues! The service has been fine as expected, and the pricing very fair especially for seniors! When I needed a new iPhone XR (moving up from iPhone 6) CC pricing was fair ( basically the same as most others at the time) and the 24 monthly payments is working well for me. AARP membership offers a small discount too.

6 months ago

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juliemarie woodman Jupiter, FL

call were all static- or dropped an to get them to male it better i had to buy another one - (it was never able to to complete amy calls --) are you kidding - one i had just bought from them did not work - why would i buy another- worst - i went to trac phone - paid less for phone an ot worked

2 weeks ago

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Unhappy Camper Charlotte, NC

The customer service is poor. You can best believe that you will get conflicting information and rude agents. This company deserves a zero. They are nice and friendly when they are trying to get your money and business but then the change comes. They can make a thousand mistakes on your account and just apologize but you make one and they want to cancel your service. BEWARE OF THIS COMPANY!!!

2 months ago

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Michael MacKinnon North Smithfield, RI

Consumer cellular is fine if you are a chubby old lady with piggy jowls. I greatly suspect avoiding contact with them is in your best interest because their phone reps seem to suffer verge dementia. Information is different between reps. One of their huckleberries instructed me to reset my phone and I lost all my photos - it would have been better to provide this info beforehand. I'm not content with reception although my area is loaded with communication towers. I think they'd be better as Toileteers. Consumers is marginal and useful only for the occasional user.

3 months ago

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William Head Atlanta, GA

Following Clark Howard's advice, I tried to switch over the Consumer Cellular. I went to their Dunwoody Target location on April 8, 2021, which was the "flagship" store. One guy there who knew less about their phones than I did. I moved two phones, and told him that I'd bring the new phone back the next day, when my wife was available to come in. We arrived at 10 AM, their opening time at that store. Problem was NO ONE WAS THERE. A Target worker did not seem to be surprised. I then tried (unsuccessfully) to get someone from Consumer Cellular on a phone line. No luck. I then called the Target store at Prado. No help there. 48 minites of both of our time was wasted. But, I did get the Target worked to refund my money on that new phone. Then, went back to Verizon to get my old service switched back Total lost time was about 4.5 hours of my time. The frustration and absolute disgust with Consumer Cellular is something I needed to share. SAVE YOUR TIME and give up on saving money. Third world phone service from a company that can't even staff its flagship location lets you know to stay the hell away. William Head

3 months ago

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Kathy Le Melle UT

The service was ok basically but I couldn’t use the data away from my home internet service. I decided to switch to another service and cancelled with CC on 3/18/21 but I paid the full month of service. The following month, they billed me for a full month. I called and complained and had to wait two days for management review even though you could look at my Val log and tell there was no activity after the 18th. I got the FINAL bill and was charged another $15!!!!!!! NEVER will I recommend this cell service to anyone. I only had it for 3-4 mos. and was not satisfied. I do not recommend!

3 months ago

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Portia Dee Dallas, TX

I love consumer cellular. The plan is inexpensive and I don't have any problems with my service. If I do, when I call customer service they are very helpful and professional. I also like that I bought an apple phone on my plan with no interest at all. I love Consumer Cellular!

5 months ago

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Susan Larimer OH

The 2 1/2 weeks I had the phone I could not get the speaker to work or end a call or use the # keys. I had to keep calling c. s. To have it reset many times. I paid $92. for 2 1/2 weeks of non working phone

1 month ago

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Sitansu B Ghosh Dumfries, VA

Consumer Cellular International Roaming My wife and I are Consumer Cellular (CC) customers for the last several years. We have used our own phones for the whole time. It worked perfectly. I do international travel at least one time a year. CC advised me that I should not use my CC phone for international calls. I used local SIM for overseas communication while travelling. In October 2019, before my travel, I logged into my CC account to check my status. I noticed that I could turn on international roaming. I thought that would be convenient. I call the customer service to have international roaming turned on. They told me I must T-Mobile SIM in my phone to get international roaming. My wife’s phone had an AT&T SIM. I went to the local Target and had a T-Mobile SIM for her phone. On the next day, I called 888-345-5509 and the representative told me that international roaming was activated for two phones in the account. In England, I did not try to use my phone for roaming. I bought a local SIM. My wife tried to make calls to US and locally in England. None of the calls went through. Each time we call a customer service message came in with a phone number. We called the number. That number took us to T-Mobile support and they send us to CC support. We did that for few times. Each time the representatives checked and told us that there was no problem and we should make the call correctly with country code if required. At the end of the day, not a single call went through. Back home, I was surprised to see $27.56 roaming charge in my invoice. I called CC customer service on 11/22. I wanted to know why none of our calls went though and I requested removal of the roaming charges. The rep told me that international roaming was not guaranteed to work and the other reason was that I was using a non-CC phone. I have read the documents posted on CC web page. I could not confirm the above two reasons for failing every single call. I also believe that making me pay for the failed calls will be unfair. I would like to know about the international roaming experience of other customer.

1 year ago

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Sam Knight Marysville, OH

I am surprised at how many bad reviews you've got on this site. I have not had any issues with CC. I ordered my phones and plan on line. Phone & SIM card for other phone arrived within 2-3 days. I called CC and within minutes both phones were activated and ready to go. The rep made sure to let me know that they would activate 1 phone at a time to make sure we were not without a phone. He clearly stated that some phones take 24 hours to transfer. CC even cancelled AT&T for us. I went into my AT&T account to make sure it was cancelled, and it was, indeed, cancelled. I've bought 2 smartphones from them, and both work fine. I researched the phones were I purchased them. The service is just as good as AT&T - good coverage, good reception. I monitor my data usage myself, and whenever possible, I use WiFi at home and work. As for the bad reviews, come on, people, you have to take some responsibility and research your product and keep track of your usage. Customer service was FANTASIC! All 3-4 times I called them, I could clearly understand them, and they were pleasant, helpful and friendly. A lot of these complaints seem to be partly the complainer's fault. Do your research, take responsibility for your data usage, choose the right plan and don't expect something that it's not. You get what you pay for.

1 year ago

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David Bessette Broad Brook, CT

I am retired now and I was in the wireless business for over 15yrs, TMO-AT&T and Verizon. First of all this is a great company and I will tell you why. I have searched everywhere and the price is the best for what you get. CC uses AT&T network or TMO with no slowing of the network speeds. Choose AT&T if your phones are unlocked, it has better coverage. AARP discount 5%. Their customer service guide is very simple to use and understand. I cannot find anything wrong with this company compared to all the others, they are the best. I could go on and on but i may be limited to comments on google. The negative is only on thing and I would not call it a negative and that is this. This company is not ment for data hogs, people who use much over 20GB of data a month. Yes you are a data hog and such you will pay for it. my bill is only $66.50 plus tax so about $80.00 for 3 lines with unlimited calling unlimited messages and 5GB of data which is plenty. Oh yeah if I go over that month it just bumps you to the next data plan up automatically with no stupid fees then back to your original plan. Do your shopping...... This is the best for none data hogs. Oh yeah their customer service is awesome. no one is perfect and they use call centers inside the usa only all easy to understand customer service team. Most people comments are when they are upset not when they are pleased. have a great day!

1 year ago

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One old man Ogden, UT

I changed from Verizon about two months ago and am absolutely DELIGHTED. I would give ten stars if I could. Not only am I saving $35 a month -- $420 a year! -- but I also have used more data than I ever did before and came nowhere near my 2 gig limit. And if I should accidentally exceed that, they just automatically bump me up to the next level ( which is only $5 per month more.) And I LOVE the fact that I can identify a call as spam and have it blocked for FREE. Even better than that, I asked CC to screen incoming calls for possible spam. They block it, but if I then see that it was not spam, I have the option of calling back. It also has a Do Not Disturb option for use at night. It holds calls until morning unless I list a number that will be allowed. In addition, if someone calls three times in about 45 minutes, the call is allowed to come through because it may be an emergency. And when I needed some help, I found it to be easy and quick. On top of that, all their service people are in the US and not Bangladesh or South Slobbovia. They even speak understandable English. My ONLY regret is that I did not do this years ago.

2 years ago

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Maurie C. Batavia, IL

5 stars are not enough! I am amazed that any of the other phone companies can stay in business with the LOUSY customer service they offer by comparison with the MAGNIFICANT experience I had this afternoon with 3 different customers service folks at Consumer Cellular. There were three because I needed to provide additional information and had to call AARP to get my member number and Call T-Mobile to get my account Number and Call my bank because my debit was denied (wrong expiration date) They were each polite, professional, knowledgable, courteous, friendly, and totally customer service oriented. What a VERY pleasant experience. I am switching both of my cell phones to Consumer Cellular IMMEDIATELY!

2 years ago

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Charles Bethpage, NY

I had been paying $50 a month for my mother to have service on Verizon. Because my family had unlimited, I had to pay for her to have unlimited. I decided to give Consumer Cellular a shot even though there were mixed reviews. I ordered my mom an Alcatel Go Flip phone and signed up for the unlimited talk plan from their website, which clearly states that they will but doing a credit check. When I signed up with Verizon, T-mobile they did a credit check as well, its standard. I see people have been leaving bad reviews because they were unaware of the credit check. An hour later I received an email saying it was shipped already ( free shipping ). 3 days later I received the phone with instructions to either activate the phone on-line or over the phone, I chose over the phone. The representative was very friendly and helpful. The whole process to port my mother's phone number over took 7 minutes. I asked if I had to call Verizon to cancel her service. He said no, but to be on the safe side it can't hurt. I called Verizon to confirm her line was canceled and it was. The phone/service works perfectly. They even give the first month free, can't beat that. I'm not one to write reviews but I almost didn't go with Consumer Cellular because of the mixed reviews. I'm starting to wonder if they are even legit.

2 years ago

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Gary Hall Saint George, UT

We have been members for many years now. We started with a cell phone for my 90 year old mother. Now we have their phones for my wife and sons, and I would switch as well if I didn't have two tablets and a phone with Verizon. But, time may change that. We now have also the "Ally" Medical Alert Button for my mother, who is now 93. When our first ally developed a slight problem, all it took was a phone call and they had it replaced for free within a few days. Every problem we have had has been solved by the best customer service we have ever used. Other companies should take note! Their phones used to be only for the aged, but now they have all sorts of phones and plans for the best prices around, from large smart phones to old flip phones. And we truly can cancel or change or add items quickly and easily!

4 years ago

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Mike Murray Miami, FL

This company is awful in a million ways, which you’ll know if you take any time to read about them, but I just want to point out that they will refuse to port your number to another carrier so be very sure that you want to use them forever or change numbers.

2 months ago

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Genevieve Fraser Athol, MA

Reasonably priced with smaller plans for those of us who keep our cell phone communications to a minimum.

1 month ago

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JOHN Jackson, CA

I talked my 93 year old father into getting this service thru AARP, had nothing but trouble from the start. There coverage is terrible, customer service is terrible and they stole his money. He's now with T mobile for less money and and very good coverage, AARP should be ashamed of themselves for dealing with this company and for their sake should distance themselves. I for one will cancel my AARP membership.

3 months ago

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Patricia Rossi Tucson, AZ

Ideal for anyone looking for a good product, good service and great pricing. I took advantage of a special promotion and could not be happier.

2 months ago

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Don Damico Wichita Falls, TX

I HAVE BEEN WITH CONSUMER CELL FOR 11 YEARS; GOT A NEW DORO 7050 PHONE LAST MONTH, CHARGE LITE DID NOT WORK, MESG. LITE DID NOT WORK , WOULD ONLY RING 3 TIMES AND WOULD FREEZE UP, THEY SENT ME ANOTHER 7050 ALL THE SAME PROBLEMS AND WOULD FREEZE UP, THEY SENT ME ANOTHER ONE IT WOULD FREEZE UP ALEST 2 TIMES A DAY. CALLED AND TOLD CONSUMER TO SEND ME A PHONE THAT WORKED CAUSE I WAS DONE WITH ALL THE JUNK!! THE SUPERVISOR SAID WE CANT DO THAT YOU WILL JUST HAVE TO TAKE THE BATTERY OUT AND LET IT START AGAIN! NOW IS THAT THE WAY YOU TREAT A 11 YEAR CUSTOMER THAT NEVER WAS LATE ON HIS BILL??????????!!!!!!!!!!

4 months ago

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John Gillett, PA

Consumer Cellular (CC) plays dishonest bait and switch games and their customer service does nothing to remedy the problem. CC will enroll customers in their basic plan. However, this is when the games start. CC will wait until near the end of a customer's billing cycle and then suddenly post a whole bunch of phone calls that were 'delayed' in being posted. This forces the plan's limits to be exceeded at the last minute and results in automatic enrollment in a higher cost plan. CC also claims to notify a customer when 75 percent of their plan's limit has been reached but this does not always happen. It is impossible for any customer to track their phone usage and stay within their plans limits when such games are played. When CC Customer Service is contacted, the agents do nothing to remedy the problem. CC needs to know that customers are not stupid and do not like being scammed like this!

5 months ago

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tony genth Los Angeles, CA

Worst cellular company on the planet. They are, cheap which is reflected in the quality of their customer care. I tried to move from my carrier to them and the first error was they opened two accounts for me and sent me 6 sim cards for 3 lines! That took 3 calls totaling 57 minutes to resolve. Then I needed to activate my new sim card. I mad 2 calls and gave them the information that they required but neither agent was able to activate my phone. I just finished the third call during which the agent insulted my age (I am 76) and told me that if it was her she would have all the necessary info before calling. I told her that I did and gave it to them twice but did not expect to have to call a third time? I asked for time to get the information from Verizon again and she said, "I will give you 2 minutes, that's it". At this point I told her that their sim cards were going into the garbage immediately and she, hung up on me. Unbelievable, buyer beware this is a ruthless company!!

5 months ago

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Becky Tiller ,

I noticed that new customers and present customers are not shown same respect when it comes to wait time I realize there is a shortage but when I have to borrow a phone to get someone to answer it’s not good I talked with several agents and some halfway helped and I highly recommend Thomas, Aberham, Jackie and Latisha they showed excellent customer service and went above and beyond helping I am excited to be a part of this company but I hope to resolve waiting and customer service from the ones that rushed through Thank you David and Rebecca Santos

6 months ago

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TPat Cottage Grove, OR

I have been with this company for a number of years. However, things have changed a lot since then. I was in the process of moving and had to use my cell phone constantly. They started sending me texts about my data usage. I told them I would pay extra if I had to. One person told me that I could not have it changed until Dec 1,2020. which was untrue. I went a long time without internet service thru no fault of mine. then they sent me a message that they were going to restrict my phone because of my data usage. this is wrong and I told them that I felt like I was being treated like a child because of it. so I had to pay extra just to increase my date usage. The other thing is now they offer lyft rides for a fee. 36.00 for 12 miles. That is too much especially in these times and some people like me don't drive as much due to medical conditions. I told them about it, and they did not say anything as if they are doing us a favor.

6 months ago

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NC Man Raleigh, NC

I was thinking of switching 4 lines from VZW to Consumer Cellular and read the reviews here. They were mostly negative so I was a bit put off and decided to get a test number/SIM to try out. Everything went well, the connection was excellent and so I switched over all 4 lines. Not only am I paying about half of what I was paying with VZW, but I get more data. Customer service is excellent. They are all in US, and very pleasant and helpful. Holding time was 1 hour, 20 minutes, 0 minutes, 2 minutes on the 4 occasions I had to call to get my number ported over. Best decision I made!!!!

1 year ago

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Linda Crow Agency, MT

We love Consumer Cellular. They have been our provider for years. There is always someone patient and understanding on the help line. Never have we had a problem with our bill. The minor issues we have had with our phones were quickly and easily taken care of with their excellent customer service. If you're looking for a provider, look no further!

1 year ago

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Rick Deckard Hernando, FL

Elderly Retired: My wife and I moved from Verizon to CC over 5 years ago for cutting our monthly cell phone bill less than half. Less than $50 per month for 2 phones was a no-brainer! We started with the “Huawei Ascend 2” and loved this phone! A little over a year ago we both moved to the iPhone 6S. This phone is a bit narrower than the Huawei and much lighter! We both like the iPhone with all its great features and both sync our phones to iTunes for loading music! The only drawback with the iPhone is we never knew when we had a voice mail? Voicemail Screen in our phone app was always blank! Always had to dial “1” to check to see if we had voicemail! Recently had a friend with an iPhone 8 show her Voicemail tabbed screen alerting incoming voicemails with even a little recording on her Phone. So why don’t we have this feature with CC? First Customer Support call was a Female in Oregon. She did mention that I need to set up my “Visual Voicemail” but could not walk me through that setup on this first call! I then did some Google searching and found this: Receiving the notification is a feature provided by your service provider - it's called a MWI (Message Waiting Indicator). Generally it requires a bind between their voicemail server and their SMSC so that the notification can be passed to your phone over the SMS network. In general, these are sent as "push" notifications - the server informs your phone you have a voicemail. This is what allows your phone to produce an alert/notification even when it is locked and the voicemail app isn't running. Essentially, if you're having issues with this, but can still access your voicemail, then you should push back to your service provider using the above details to sound like you know what you're talking about iPhone Visual Voicemail needs to be provisioned on the customer account. iPhone Visual Voicemail also requires a back end Visual Voicemail server on the phone company's end. If they don't have one, a customer's iPhone will only receive regular voicemail, with no way for the phone app to indicate any number of messages received. Armed with this great bit of information I called Charlotte Customer Support in Arizona! She brought up my recent call case info and could not understand why the first agent did not activate Visual Voicemail on our 2 phones? Does this cost any extra? No this feature is included in all of our iPhone plans! Now I am wondering why this was never activated when we moved from Android to iPhones? After she left me on hold to accomplish this activation she came back to talk me through Visual Voicemail set up. Do you have latest IOS? Yes Version 12.2! Again after trying several different steps we could not get it to work. She suggested that it might be my only one or two bar signal strength at my house and I need to drive to a stronger cell signal need at least 3 bars. Ok I will try that. Well this did not work either! On my third call to Nicha in Arizona she did a reset of my mailbox and I still could not set up Visual Voicemail? After doing some more Google searching about this issue I found that I might try restoring my phone to a recent backup in iTunes. We don’t use iCloud so our phones are backed up to PC and MacBook! This did erase current saved text messages and my wife was a little upset losing those! Sure enough doing a Backup Restore in iTunes suddenly activated Visual Voicemail on the reboot! Although we like CC for its great prices and great coverage in Florida there is a definite lack of strong technical support from customer service! Hope this may help those out there in this CONUNDRUM!

2 years ago

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Roger Clarksville, TN

The price is right! Can not beat Consumer Cellular for value. Usually have no problem with calls most everywhere in the US. However, customer service has declined since we signed up. A couple of years ago we could call and an agent would pick right up. Now, it's a wait or use automated call-back. Biggest drawback is that credit card company and the IRS could not send a verification code to my phone because the number "could not be verified" as belonging to me! I'm told by CC customer service that my caller ID will only ever show up as "wireless caller," never my name unless the call is to someone with me in their contacts. That explains the problem . A real drawback but I guess worth putting up with given the price of service with CC is a fraction of directly with a wireless carrier.

2 years ago

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Dave S Lee, MA

My wife and I switched from AT&T coverage years ago as we were paying a fortune for minimal talk minutes with no texting or data. Fast forward and now with Consumer Cellular we have unlimited talk and text and a minimal 250MB data for $33.25 + tax/fees monthly, and can increase data plan for a low cost. We purchased our phones. Connectivity is great.

2 years ago

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John

I have been a consumer cellular customer for a number of years and have been very satisfied with their service. I have two phones on my account and seldom go over 2gb of data use. With taxes my total bill is about $60 every month. The few times I have had to contact customer service I received prompt and courteous service. If the service does not meet your expectations then maybe you should of done more research . For what they offer at the price they are very good.

2 years ago

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Squeaky Chicago, IL

I've used Consumer Cellular for four years. I stay with them because they're a great value and have reliable service. Instead of adding high fees when I go over my plan's limit, they just bump me up into the next-level plan, which is just a few dollars more. At the end of that billing period, I switch back to the lower-cost plan. It's painless and very affordable. Their fees are extremely reasonable and as far as I know have not even gone up since I've been a customer. They also do not require a contract. When I first became a customer, they didn't have a very good selection of phones, but that's improving; they have phones by Apple and Samsung now (although I use a great little Moto that I love that was only $100). The only reason I would not give them five stars is because their e-mail support is awful. If you have a technical problem, call them and speak to a live human. Their phone support is good. But if you e-mail them with a problem, you'll get a cut-and-paste reply that makes little sense and probably won't solve your problem. Skip it and call them instead. I have never used their phone service in another country, so I can't comment on that.

3 years ago

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Richard M. Koch San Antonio, TX

I have been with Consumer Cellular since Jan. 2012. They have exceeded my EVERY expectation since joining them. Their phones, accessories, talk & data plans, AND their knowledgeable, friendly (& PATIENT!) service reps are incredible! I have had nothing but great experiences with them from day one, and the folks I have referred to them feel the same way! I would not consider switching carriers - even for a cheaper rate! I plan to remain one of Consumer Cellular's biggest fans! I've NEVER been disappointed!

5 years ago

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David Bond Franklin, KY

It took for ever just get started. They lied about being able to keep my old phone and number. Had to go through 2 different sim cards, numerous calls to customer service and they still get everything done. I would not recommend Consumer Cellular for my dog. Worst phone service of all time

3 months ago

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Chuck Griffiths Tucson, AZ

I purchased aZTE box for $50 to keep my former wire line number but this device from Consumer Cellular allows the number now to come through a cell tower. But the device is defective as the back can not be removed to replace the batteries or sim card. I was treated by a supervisor who "guaranteed" the back can be removed. It can not and she ( a Kayla) said it can and insinuated I was a liar. I asked for a manager and was told no such person and she would not transfer me further up the chain. The customer service is terrible now, having been a customer since 2008. they just do not care. Not worth the savings.

6 months ago

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V K Gupta Leander, TX

BAIT & SWITCH Based on their website, I had subscribed for a $22.50 / Month 3 GB Plan. I was surprised to be charged $30 instead. Upon inquiry, the customer service rep told me that $22.50 per phone line is only for 2 phone lines. The website does not anywhere show that the charge would be $30 for a single line. CHARGE BEFORE SERVICE CC have charged me the cost of the phone before dispatching the device. LOUSY CUSTOMER SERVICE One has to hold for long times before you get a customer service rep only to be transferred to a different department starting the long wait all over. For a tech company, it is incomprehensible as to why there is no call back option. SOUR TASTE As a new customer, I am left with a sour taste in mouth.

6 months ago

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