Consumer Cellular is a small, no-contract mobile phone provider that offers low-cost cell phone plans starting at $20 per month (not including tax or data add-on) for unlimited texts and 250 minutes. From there, plans can be customized to include unlimited minutes and data amounts up to 25 GB per month per line for customers who want to take advantage of app downloads, high definition video, and other uses of the 4G LTE, 4G, and 3G network. For Consumer Cellular's most advanced plan of two phone lines, unlimited talk, and 25 GB of data, you'll pay around $75 per month.
The company is especially dedicated to meeting the needs of users who are 50 and older, offering AARP members exclusive discounts on its services and Connect plans that sync well with flip phone devices if preferred. Plus, a completely U.S. based customer service team is trained to help inexperienced cellphone users learn how to get the most out of their service and device.
Partnering with well-known brands and retailers, Consumer Cellular phones include nationwide coverage, and its services are located in Target stores nationwide.
Because Consumer Cellular is a budget-friendly cell phone provider, its offerings come up short when compared to other larger-scale companies. For example, Consumer Cellular does not offer unlimited data plans. If you want unlimited data, Consumer Cellular is not the provider for you.
Consumer Cellular offers no-contract Talk and Connect plans with straightforward benefits.
Additionally, all of the Connect monthly plans include unlimited text messaging. Customers can add phone lines to their plan for $15/month to share minutes, text and data. There are never any additional fees or charges for switching plans if you need more or less from the service. Consumer Cellular has a great option for low-cost family plans, especially for those who don't use phones very often.
You can try Consumer Cellular risk-free for 30 days. If you aren't satisfied, the company won't charge you for that time.
Consumer Cellular offers a variety of affordable plans that customers can choose from. Its website breaks it down into the number of lines you want, the talk plan you prefer, and the amount of data you want. You choose which option you want from each category and Consumer Cellular's website will give you an immediate estimate on your monthly bill. Here's a breakdown of your options:
If you're a customer wanting one phone line, unlimited talk, and the maximum 25 GB of data, you'll pay around $60 per month.
If you are a customer wanting two lines, unlimited talk, and the maximum 25 GB of data, you'll pay a monthly price of around $75 per month.
Although Consumer Cellular makes customers pay more for unlimited talk and additional data, you do not have to pay for unlimited text. Unlimted text is included with all of Consumer Cellular plans. This makes unlimited talk and text for one line $20 per month without data and $60 per month with the maximum 25 GB of data.
Consumer Cellular coverage is nationwide and only involves a few spotty patches in the Midwest.
Most of the coverage area includes High-Definition Voice coverage, also called wideband voice, which provides clear audio and reduces background noise. It should be noted that Consumer Cellular utilizes multiple wireless networks that vary depending on geographic area and so precise coverage areas from your network may not be determined until you sign up for service.
If you want to check Consumer Cellular coverage in your area, you can do so on the company's website. All you need to do is enter your zip code, and Consumer Cellular will tell you if you're covered. It will also provide you with a coverage map of the entire united states. For exact coverage details, you can drop a pin anywhere on the coverage map.
Depending on plan preferences and mobile device needs, Consumer Cellular has a wide array of mobile device options available. Consumer Cellular phones include basic flip-phones for calling and texting, the GrandPad (a senior-friendly tablet), and smartphones for customers who plan on downloading and using apps. Samsung smartphones, Android phones, and iPhones are all compatible with Consumer Cellular coverage and plans.
Customers also have the option to simply use their current mobile phone (under certain conditions) when signing up for a new Consumer Cellular plan. The company provides a free SIM card that is easy to switch out and there are no activation fees for Consumer Cellular phones. It should be noted that in order to be compatible with the SIM card, the phone needs to be:
It is possible to use a previous phone number, but it depends on the location and the old service provider.
When purchasing a device from Consumer Cellular, customers can choose between a new phone or a certified pre-owned phone if one is available. Certified pre-owned phones are phones that were returned by customers in the 30-day guarantee period and are restored to original factory settings.
It also offers an EasyPay service where you can make monthly payments to pay off more expensive phones like iPhones or Android smartphones. Consumer Cellular does not charge interest or additional fees. Customers can make early payments or pay off the remaining balance at any time.
The My CC app gives users the following capabilities:
Because the company targets retirees, the cellular service plans tend to be very inexpensive for those who aren't looking for a lot of data, text messaging, or minutes. WiFi calling is supported on iPhone models 5C and newer as well as most Android smartphones. Consumer Cellular has no fees for any of their services, and because they have no contracts, there is no activation fee.
AARP member benefits include:
Consumer Cellular offers a 100 percent risk-free trial for all of its customers. If you decide you no longer want Consumer Cellular's services or products within 30 days of purchase, you can request a full refund. This makes Consumer Cellular completely risk free and gives customers peace of mind that they don't have to be locked into its services if they decide to opt out within the first month.
Consumer Cellular is designed to benefit those who want a cell phone, but do not plan on using a lot of data. For those who want basic minutes and text messaging capabilities, Consumer Cellular is a good provider.
However, if a potential customer wants to use a phone to frequently stream videos and music, surf the internet, utilize email, and communicate via social media apps, this company likely isn't the best choice. Consumer Cellular doesn't offer unlimited data—the highest plan includes only 25 GB of data.
Consumer Cellular charges $15 for every added phone line on your plan. Although an added price per phone line is common with most cell phone providers, typically it is less than $15 per month.
With many cell phone companies, having more phone lines on your plan makes your cell phone coverage cheaper. If you don't want to pay $15 for every phone line you want on your plan, we suggest looking into other cell phone providers.
Although Consumer Cellular has some competitive offerings with a low price and no required contract, consumers haven't given the company many accolades. Consumer Cellular reviews are mostly negative, giving the cell phone provider a low overall consumer rating.
Consumer Cellular reviews rank decent for value for your money but for quality of product and service, customer service, and company trustworthiness, the company falls short. One of the main customer complaints that shows up again and again in reviews is unresponsive and unreliable customer service and technical support, many reviews noting you are either neglected completely or passed around from person to person when trying to receive help.
With the issues Consumer Cellular reviews reveal, customers don't seem to think the low price is worth the bad service.
I have called yec support 4 times I have never been on hold less than 4 hrs today I was on hold for a hour and a half and then they hung up on me and when I called back they were closed it is the worse costumer service I have ever seen and the service is bad as well as soon as this month is over I'm leaving and any service will be better than this even 2 paper cups on a string would beat this it is horrible all the way around in every department
The price is great. We have had AT&T and Direct Mobile and Consumer Cellular is just as good.
Consumer Cellular has absolutely NO CUSTOMER SERVICE for its consumers. Nearly 4 months into the pandemic, they still tell you to expect a 15 minute wait for a customer service representative because of "high call volume. I've twice waited over an hour before giving up. I tried to get a temporary password sent by email in order to access my account, but the web page refused to accept my cell number when I entered it. I tried getting help from the chat service, but was placed #88 in a slow moving queue. I simply am unable to obtain help in real time in downgrading my plan from the automatic upgrade for exceeding 250 minutes of usage on a busy month. High call and high chat volume? Consumer Cellular has had 4 months to work this out! There's a HIGH UNEMPLOYMENT RATE with people who NEED JOBS! Instead of HIRING people to staff your costumer service department to meet the demand, Consumer Cellular continues to spend aggressively on TV ads showing satisfied older customers. if every one of those old folks in the commercials answered a customer call as often as I see them on TV , I bet there would be no wait for service. I'm one of those older customers and I can't afford to spend a hapless hour waiting for help each time I get up the energy to try again! I will find another provider with a real customer service department.
SHAME ON YOU! Stealing & FALSE CHARGES! FALSE ADVERTISING, at its best. NO WAY TO GIVE A REAL HUMAN ON THE PHONE! EVER! Virus or not also guard your credit card because mine was STOLEN and they sold it to the criminal and never repeat never in capital letters alerted me that the criminal purchased a new phone on MY CREDIT CARD! & GAVE THE THIEF A FREE PHONE I PAID FOR!
Consumer Cellular has been great. Their prices are reasonable. I've had no problems wit them. The one time I used customer service was smooth sailing.
For a low-cost carrier, they are pretty good - not great, but better than just okay. Their coverage is not nearly as comprehensive as Verizon, but then neither is their cost. I recently upgraded my old iPhone 6S to a newer iPhone SE. After activating and setting up, I kept getting a 'no service' indicator on the new phone. I checked the iOS and iTunes software - all up to date. I restarted both my computer and the new phone, no joy. I removed the new SIM card and reinserted - that didn't work. Then, I swapped out the new SE SIM card with the old 6S SIM card, and viola! Service! Yet they charged me for a new SIM card that is bogus. And my final complaint - they won't let you send them a message. You have to go online to chat (and wait behind 175 other customers) or phone call, (again, wait until they get around to talking to you). Overall, barely satisfied.
Value, they provide value. My bill with CC is less than half what Verizon charged me. Best part is if you are approaching your limits you are alerted in advance and offered ways to solve that problem in advance at no charge.
I love this company. The monthly rate is SO affordable compared to other cell phone providers.
Customer service = looooooong waiting times and friendly but often incompetent service reps. When porting my phones from Verizon to Consumer Cellular was a nightmare.
Great service,great connectivity, inexpensive for someone who only uses phone when absolutely needed.
Love Consumer Cellular. Great customer service. Unlimited talk and text and 2 gigs. of data for $20.00. Amazing.
My husband uses a flip phone and does talk only, no data or texting. Consumer Cellular was recommended by AARP and the price was right. Their highly recommended Link flip phone is a piece of crap with little or no adjustments. My husband can't hear the default ringtone and there are no options to change it. After 6 days on the plan, there was no service. He could not make or receive calls. Upon calling the 2 customer service numbers, and the corporate headquarter's number, we got a recorded message on all 3 numbers that said "the number you have called is no longer in service". Online chat showed there were 480+ people ahead of me and after a couple minutes it would time out. By all appearances the company simply shut down. I will be contacting my credit card company tomorrow to try to recoup the money wasted on the phone. I would NOT recommend this company to anyone. The price looks good but you don't get any service for it.
They are very reasonable. This is a great plan for seniors and it doesn’t cost a lot. You get everything from them like you do with other companies. Just for a lot less money.
I've been with them for as long as I can remember. They have great rates & benefits.
Is the best company I ever used. It’s fast. Cheap, easy to used. I like it. I used this for about 2 years.
BEST PLANS for the money! They don't hype all the frills to entice you sign on. Very simple to understand billing!
They lead you to believe that their prices are low. But, they raised their price on us every few months.
BUYERS BEWARE . The thirty day "No risk" return will not apply if you purchase your phone from some one other than Consumer Cellular directly. I made my purchase at Target and found on trying to return it at twenty-two days that the Target return policy ( twenty days) applied so I am stuck with a phone. Customer Service was of no help.
Prices great! Plans are changeable! Simple to understand website. I have used the the on-line chat and called customer service with good results. I purchased my phone with them because it made it easy to pay for it on one bill.
I realized how dishonest their customer service agents are early on and cancelled my service within 2 days and returned the phone in its original package. Rude responses from undereducated personnel that place your call on hold for long periods of time hoping you will give up and hang up. I received a notice 6 days ago that they received my returned phone and a credit was issued for $10 less than I was charged originally. When I called to ask why they told me it was the shipping charge and could not be refunded. They charged me extra for speedy shipping service that took longer to get to me than promised. I asked to speak to a supervisor and got a rude supervisor that also refused to give me my $10 back. I told them that I would file a formal dispute with the credit card company and did exactly that. Chase gave me the credit and charged back the merchant. BUT!!! It is 6 days after getting the email promise for the refund and I am still waiting for the credit I was promised in the first place. They are IMPOSSIBLE TO DO BUSINESS WITH!!! Don't buy anything they offer. You will regret it. I know have to submit another formal dispute to get the original credit I was promised on their email 6 days ago!
David s Newton
prices is less than half of Verizon, which i had for 20 years. however, as soon as i switched the junk mail started pouring in. like 100 per day.
I have nothing but good things to say about Consumer Cellular. No complaints for sure.
Signal available just about everywhere. Prices are lowest
Consumer Cellular is a fantastic cell company. They are cheap and their service is outstanding.
Less than 12 months. I like their price and responsiveness.
They handled my situation completely and quickly, getting my faulty phone replaced at no additional cost to me.
I was paying a lot of money monthly with a company that I was pleased with but when I compared prices with Consumer Celluar I was amazed! Also I have to say I like their attitude with their customers! No contract was also what I wanted. I also get an additional discount because I am a member of AARP‼️😋
They have no contract. Reasonably priced.
Very reasonable. Same as other companies. No contract.
very reliable, dependable, cost efficient, staff is very knowledgeable
Meets my needs at a price that is user friendly.
Stephen G Crouch
I am a 77 year old man that purchased my first smart phone from Consumer Cellular last October. About a two weeks ago I had to start wearing hearing aids. The hearing aids that I purchased have Bluetooth capability. After several days of use, I began to lose Bluetooth capability with the Samsung Galaxy S 10+ phone which I had purchased from Consumer Cellular. I know that I had a 30 day "no questions asked" return period, however, I have a warranty and the phone is not yet paid for. There is a compatibility issue between the phone and the hearing aids. Consumer Cellular has no way to help me and I don't believe that is right. When I bought the phone I was let to believe that an android was as good as an Iphone...which it apparently is not. There should be someway for Consumer Cellular to help me. Consumer Cellular has been outstanding in every other respect!
George V. Corinaldi, Jr.
Excellent ,really excellent service at a very reasonable cost!!
Unspeakable customer service. They are arrogant and not helpful. Not to mention - it is so hard to get alive person as they have automated options going forever. I am not sure why they are insisting on great support when is exactly the opposite and I will make sure that BBB and AARP knows about. Plus there is many companies out there with same or better deal and much,much better customer service. Let us give our money to people who treat us respectfully and business like.
Their customer service is terrible. Their phones only work for 6 months and they do not honor their one year warranty. The Moto 7 phone that I purchase from them stated to act up after a few months People could not hear me clearly so I called customer service. After being on hold for 20 minutes and spending an hour and a half on the phone with them they said that the phone was under warranty and they would send me another phone. They did, then two weeks later they told me that there was a small scratch on the top right corner and because of this my warranty was voided. How a small scratch can damage the sound quality is behind me. Called them back and they did not have an answer of how a small scratch in the right hand corner would void the warranty. She did say that this happens a lot with people and that the phone must be in “Box new” condition and was going to charge me for another phone. I would send it back but how can you trust them again I did use the phone for two weeks. DO NOT USE THEM. Buyer beware of Consumer Cellular, it is a company that does not honor its phone warranty, Does a bait and switch. Not to mention that their coverage is not real good!
for the purchase of both the phone and grand pad is ideal for ouragegroup, customer setvice is verygood
My experience with Consumer Cellular was a cluster flop. They sent me 3 cards and none of them worked. After 5 weeks the phone wouldn't turn on and they wouldn't stand good on it, they said it was only warranted for one month, I said I don't want this POS!!!
Have never had problem that did not get resolved quickly
Reasonable rates, very resonsive to concerns
THEY SAY THEY USE THE SAME TOWERS AS ATT..... BUT IF YOU DO NOT HAVE THE SAME SERVICE FROM THOSE TOWERS IT IS NOT THE SAME THING AND IF ATT PROVIDES DIFFERENT SERVICE (BANDS/FREQUENCIES) TO THEIR CUSTOMERS .. THEN IT IS MISLEADING TO SAY OTHERWISE....SENIORS WHO NEED TO REACH THEIR DOCTOR OR CALL 011 CAN'T AFFORD TO HAVE TH E CALL DROP WHEN THEIR HEART RATE IS 122....YOU COULD DIE IF YOU USE CONSUMER CELLULAR.....AND THEY DO NOT HAVE VERY MANY PEOPLE AT ALL WHO KNOW ABOUT CELLULAR TOWERS AND FREQUENCIES=
Always happy with the service and the help on the phone
Have been a happy customer for many years. Happy with products and services.
Best, easily the most flexible - AUTOMATICALLY flexible!
Service has been excellent at 1/2 of what I paid our previous provider,
I was thinking of switching 4 lines from VZW to Consumer Cellular and read the reviews here. They were mostly negative so I was a bit put off and decided to get a test number/SIM to try out. Everything went well, the connection was excellent and so I switched over all 4 lines. Not only am I paying about half of what I was paying with VZW, but I get more data. Customer service is excellent. They are all in US, and very pleasant and helpful. Holding time was 1 hour, 20 minutes, 0 minutes, 2 minutes on the 4 occasions I had to call to get my number ported over. Best decision I made!!!!
they have been helpful and understanding
The service is good, the cost for that service is the best I've ever had.
Good service with no contract and low prices
They do what they say they will do and do it well.
They don't have good service and it never fails that the calls, texts, internet does not work.