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Consumer Cellular

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673 User Reviews

3.9

Overall Score

LAST UPDATED: June 26th, 2022
Number 3 in Blue Circle

3 Things to Look for in a Cell Phone Provider

  1. Coverage  — Look for a cell phone provider that has 4G LTE/5G coverage nationwide and check online for possible deadzone areas.
  2. Affordable Plans — Look for a company that offers multiple plans in an affordable price range. Check to see if the plan offers unlimited talk and enough data to cover your needs.
  3. Device Options  — Look for a cell phone provider that provides service to different types of devices including tablets, smart watches, flip phones, and major smartphone brands.

Consumer Cellular is a small, no-contract mobile phone provider that offers low-cost cell phone plans starting at $20 per month (not including tax or data add-on) for unlimited texts and 250 minutes. From there, plans can be customized to include unlimited minutes and data amounts up to 25 GB per month per line for customers who want to take advantage of app downloads, high definition video, and other uses of the 5G, 4G LTE, 4G, and 3G network. For Consumer Cellular's most advanced plan of two phone lines, unlimited talk, and 25 GB of data, you'll pay around $75 per month.

The company is especially dedicated to meeting the needs of users who are 50 and older, offering AARP members exclusive discounts on its services and Connect plans that sync well with flip phone devices if preferred. Plus, a completely U.S. based customer service team is trained to help inexperienced cellphone users learn how to get the most out of their service and device.

Partnering with well-known brands and retailers, Consumer Cellular phones include nationwide coverage, and its services are located in Target stores nationwide.

Because Consumer Cellular is a budget-friendly cell phone provider, its offerings come up short when compared to other larger-scale companies. For example, Consumer Cellular does not offer unlimited data plans. If you want unlimited data, Consumer Cellular is not the provider for you.

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The Good

  • No-Contract Plans
  • Affordable Plans
  • Unlimited Text
  • Coverage Area
  • Device Options
  • EasyPay Service
  • Mobile App
  • Great Overall Benefits
  • Risk-Free Trial

No-Contract Plans

Consumer Cellular offers no-contract Talk and Connect plans with straightforward benefits.

Additionally, all of the Connect monthly plans include unlimited text messaging. Customers can add phone lines to their plan for $15/month to share minutes, text and data. There are never any additional fees or charges for switching plans if you need more or less from the service. Consumer Cellular has a great option for low-cost family plans, especially for those who don't use phones very often.

You can try Consumer Cellular risk-free for 30 days. If you aren't satisfied, the company won't charge you for that time.

Affordable Plans

Consumer Cellular offers a variety of affordable data plan options that customers can choose from. Its website breaks it down into the number of lines you want, the talk plan you prefer, and the amount of data you want. You choose which option you want from each category and Consumer Cellular's website will give you an immediate estimate on your monthly bill. Here's a breakdown of your options:

  • Phone Lines — One line included in the cost or two lines for $15 per month
  • Talk Plans — 250 minutes of talk for $15 per month or unlimited talk for $20 per month
  • Connect Plans — 500 MB for $5 per month, 3 GB for $10 per month, 10 GB for $20 per month, 15 GB for $30 per month, or 25 GB for $40 per month. All Connect Plans include unlimited text.

If you're a customer wanting one phone line, unlimited talk, and the maximum 25 GB of data, you'll pay around $60 per month.

If you are a customer wanting two lines, unlimited talk, and the maximum 25 GB of data, you'll pay a monthly price of around $75 per month.

Unlimited Text

Although Consumer Cellular makes customers pay more for unlimited talk and additional data, you do not have to pay for unlimited text. Unlimited text is included with all of Consumer Cellular plans. This makes unlimited talk and text for one line $20 per month without data and $60 per month with the maximum 25 GB of data.

Coverage Area

Consumer Cellular coverage is nationwide and only involves a few spotty patches in the Midwest.

Most of the 4G LTE/5G coverage area includes High-Definition Voice coverage, also called wideband voice, which provides clear audio and reduces background noise. It should be noted that Consumer Cellular utilizes multiple wireless networks that vary depending on geographic area and so precise coverage areas from your network may not be determined until you sign up for service.

If you want to check Consumer Cellular coverage in your area, you can do so on the company's website. All you need to do is enter your zip code, and Consumer Cellular will tell you if you're covered. It will also provide you with a coverage map of the entire united states. For exact coverage details, you can drop a pin anywhere on the coverage map.

Device Options

Depending on plan preferences and mobile device needs, Consumer Cellular has a wide array of mobile device options available. Consumer Cellular phones include basic flip-phones for calling and texting, the GrandPad (a senior-friendly tablet), and smartphones for customers who plan on downloading and using apps. Samsung smartphones, Android phones, and iPhones are all compatible with Consumer Cellular coverage and plans.

Customers also have the option to simply use their current mobile phone (under certain conditions) when signing up for a new Consumer Cellular plan. The company provides a free SIM card that is easy to switch out and there are no activation fees for Consumer Cellular phones. It should be noted that in order to be compatible with the SIM card, the phone needs to be:

  • a Consumer Cellular phone
  • a phone previously used with AT&T or T-Mobile (includes Apple and Android phone options and more
  • an unlocked phone (GSM)

It is possible to use a previous phone number, but it depends on the location and the old service provider.

When purchasing a device from Consumer Cellular, customers can choose between a new phone or a certified pre-owned phone if one is available. Certified pre-owned phones are phones that were returned by customers in the 30-day guarantee period and are restored to original factory settings.

EasyPay Service

It also offers an EasyPay service where you can make monthly payments to pay off more expensive phones like iPhones or Android smartphones. Consumer Cellular does not charge interest or additional fees. Customers can make early payments or pay off the remaining balance at any time.

Mobile App

The My CC app gives users the following capabilities:

  • View minutes and data usage
  • Change billing preferences
  • Switch monthly plan if needed
  • Switch to paperless billing options
  • Pay monthly bill
  • Chat with customer service reps
  • View AARP membership card

Great Overall Benefits

Because the company targets retirees, the cellular service plans tend to be very inexpensive for those who aren't looking for a lot of data, text messaging, or minutes. WiFi calling is supported on iPhone models 5C and newer as well as most Android smartphones. Consumer Cellular has no fees for any of their services, and because they have no contracts, there is no activation fee.

AARP member benefits include:

  • 5 percent off monthly fees and usage charges
  • 30 percent off select accessories

Risk-Free Trial

Consumer Cellular offers a 100 percent risk-free trial for all of its customers. If you decide you no longer want Consumer Cellular's services or products within 30 days of purchase, you can request a full refund. This makes Consumer Cellular completely risk free and gives customers peace of mind that they don't have to be locked into its services if they decide to opt out within the first month.

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The Bad

  • Limited Data Plans
  • Additional Phone Line Cost
  • Cap on Roaming Charges
  • Poor Consumer Cellular Reviews

Limited Data Plans

Consumer Cellular is designed to benefit those who want a cell phone, but do not plan on using a lot of data. For those who want basic minutes and text messaging capabilities, Consumer Cellular is a good provider.

However, if a potential customer wants to use a phone to frequently stream videos and music, surf the internet, utilize email, and communicate via social media apps, this company likely isn't the best choice. Consumer Cellular doesn't offer unlimited data-the highest plan includes only 25 GB of data.

Additional Phone Line Cost

Consumer Cellular family plans cost an additional $15 for every added phone line on your plan. Although an added price per phone line is common with most cell phone providers, typically it is less than $15 per month.

With many cell phone companies, having more phone lines on your plan makes your cell phone coverage cheaper. If you don't want to pay $15 for every phone line you want on your plan, we suggest looking into other cell phone providers.

Cap on Roaming Charges

While Consumer Cellular attaches lower international roaming charges than leading cell phone companies like Verizon and T-Mobile (30 cents versus 99 cents per minute of talk), the company also places strict monetary caps on roaming, disabling the phone once roaming charges have reached or exceeded $100 for the monthly billing cycle. While this measure is intended to protect the customer from racking up hundreds of dollars in roaming fees, the cap may be inconvenient to some.

Poor Consumer Cellular Reviews

Although Consumer Cellular has some competitive offerings with a low price and no required contract, consumers haven't given the company many accolades. Consumer Cellular reviews are mostly negative, giving the cell phone provider a low overall consumer rating.

Consumer Cellular reviews rank decent for value for your money but for quality of product and service, customer service, and company trustworthiness, the company falls short. One of the main customer complaints that shows up again and again in reviews is unresponsive and unreliable customer service and technical support, many reviews noting you are either neglected completely or passed around from person to person when trying to receive help.

With the issues Consumer Cellular reviews reveal, customers don't seem to think the low price is worth the bad service.

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The Bottom Line

This is one of the best prepaid phone service carriers on the market for consumers seeking simplicity and flexibility in a phone plan. If you need to adjust your talk or data amounts or add or remove a phone line, there are no fees to make those changes. You can also have unlimited talk and text for a monthly price of $20 for one phone line (this excludes data).

Consumer Cellular customers can expect reasonable pricing (based on limited services), a month-to-month payment platform, quality coverage nationwide, and plan flexibility.

Consumer Cellular is a great option for those who don't need a lot of data but want ample minutes and messages available to spend time talking or texting. The carrier has excellent AARP member benefits and has comparable coverage to the GSM networks it uses, T-Mobile and AT&T.

Perhaps most noteworthy is that Consumer Cellular service is month to month, so you can cancel at any time. Consumer Cellular's customer service is also based in the United States and generally responds promptly to customers.

You can try Consumer Cellular risk-free for 30 days. If you aren't satisfied, the company won't charge you for the time you joined.

However, along with these pros, there are definitely some cons to Consumer Cellular. Consumer Cellular charges $15 for every added phone line on your plan. Many cell phone companies offer better discounts the more lines you add on your plan. If you're a customer wanting more than two phone lines on your plan, you may have better savings with another cell phone provider.

Consumer Cellular coverage also does not include an unlimited plan for data. This makes the service difficult for customers not wanting a limit on how much data they can use.

Lastly, Consumer Cellular reviews are mostly negative, the majority of them highlighting poor customer service.

If you want a no-contract cell phone plan with a small number of phone lines and up to 25 GB or data, Consumer Cellular may be a good provider for you.

However, if you want discounted family plans and if a low price and limited data is not worth poor customer service, we suggest looking into other cell phone providers.

View Best Cell Phone Providers

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Star Rating

2.5

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673 Reviews

Review Breakdown

5 grade

29%

4 grade

4%

3 grade

5%

2 grade

10%

1 grade

51%

Sentiment Criteria

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J Allen Pensacola, FL

Very poor coverage, could only get or make calls while at home using WI-FI. Canceled service, to go to another provider. When I contacted Consumer Cellular to have phone unlocked, I was talked into staying with a different plan. I paid the outstanding balance and I had to wait 4 days for new SIM card (due to damage of old SIM card). When I got the new SIM card it was defective, I was told I would have to wait another 4 days, I said no, cancel and unlock my phone. That was 6/5/22. On 6/10/22 Consumer Cellular charged me $43.45 for a month of service I did not use. On 6/26/22, I was charged another $5.40. I contacted C.C. was told that there had been a mistake and a check for a refund would be sent in 7-10 days. Not happy, they took the money electronically why not refund it the same way! Scam, poor service, stay away from this company!

1 week ago

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Roger Andersen Hyannis, MA

My experience was very poor. After using my phone for a short time I discovered that I could not receive or initiate phone calls over the LTE data network (cell towers). I called and explained my issue and the Consumer Cellular rep told me they found something turned off with my service and would download code to my phone to help with cell tower reception. After the call the phone worked making and receiving calls on the LTE network. Next morning I discovered the problem with phone calls on the LTE network was back. I called Consumer Cellular again and they asked me to start troubleshooting. I told them I was uncomfortable troubleshooting with them unless I was compensated. This is where the relationship went down hill. After this second phone call the phone worked with phone calls in the LTE network. That afternoon the problem again (a third time) returned. I asked for a refund and was told I has exceeded my 30 days. Potential customers need to beware that their 100% refund starts at the date of your order, not the date you start using their service. I did not begin using the service for 8 days after my order (delivery of the phone and porting of my phone number). I have no confidence in traveling outside of my home with the Consumer Cellular phone. After less than a month I wasted my money on a new phone and the cellular service. In my case about $200. I am in the process of switching away from Consumer Cellular.

1 month ago

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alexander newman Miami, FL

Wanted to change my cellular carrier to CC. They said my phone was compatible and could transfer my current phone #. After 3 days of not being able to make or receive calls, almost 8 hours on my husbands phone, talking to 6 different CC reps (including a supervisor) and several online chats, CC conceded that my phone was not compatible! I quickly retuned to my previous cellular company.

1 month ago

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Sam Conley Beaverton, OR

Lied to me. Told me phone I ordered would ship right away and would work as soon as I "Set it up." That was the phrase chat representative used. "Set it up." To Consumer Cellular, set it up means follow these steps: 1. Receive phone. Yeah, it did arrive in a couple days as representative promised. 2. Look for charger. 3. Come to realization that no charger is included in the package. 4. Go to Samsung Customer Service web site. (Couldn't call - Had no phone.) 5. Get told charger is not included in package. Must be ordered separately. 6. Order charger. Pay fee, even though you already paid $250 for phone. 7. Wait another week for charger to get delivered. There might be more to "Set it up." I don't know because I have to wait several more days for charger. I'm sure if I talked to someone from Consumer Cellular, he would say, "Did the representative tell you a charger was included." Me: "No. Didn't think to ask." Consumer Cellular: "Well there ya go, boy. You ain't go reason to complain." In my book, Consumer Cellular representative told a blatant lie. "All ya gotta do is set it up." If nothing else, he could have warned me no charger was included. I wouldn't have liked it, but at least I could have ordered it at same time as phone and gotten it sooner. Consumer Cellular is a slimy, dishonest company. I will never forget this filthy, filthy trick they played on me. Nor will I forgive.

1 month ago

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Susan B. Washington, DC

I've been with Consumer Cellular for just over a month after having Verizon for decades thinking I could save a few bucks on a couple of lines. In order to avoid having a medical emergency while writing this review I'll skip over all of the details and just write that I've had to call this f[oops!]ing company on average twice a week to either have my phones reset or figure out why one of the phones (my work phone) isn't making or receiving calls or figure out why the Consumer Cellular website takes 4 minutes to load or figure out why there's just no internet service at all, or, or, or, or... I feel bad for the customer service reps. They're super nice but their hands are tied over the remarkable ineptness of the service. Once I was actually advised to go to my nearest Target (45 minutes away) and have a tech look at the phones because they had no clue what to do. Don't use the service for your elderly parents. Chances are they're going to need their phone in an emergency and there's not going to be any service whatsoever. As for me, I'm heading back to the Verizon store tomorrow.

1 month ago

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Review Source

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Antoinette Canser Milwaukee, WI

my mom was with Consumer Cellular, for some years.My mom ended up with Dementia,she lost her first phone,i went and got another,after losing that one also, i contacted consumer cellular,explain to them the problem,asked if they stop payment coming out her monthly check,they said okay.As time went on ,i was getting notices stating they were still taking money out her account , they told me that she still had the phone ,i told them she dont have it she lost it,then i thought what are they talking about i had forgot that fast that i went brought that phone from target,now they think they are going to get away with taking that money for almost over a year ,thats just wrong.i had to literally go close out the account in order for them to stop taking her money,Who really is for the seniors its hard to see!That phone had not been used in over a year!im looking into getting me a lawyer,It is time people stop taking advantage of the senior's .Stop the madness,they pave the way for all of us now lets do them anykind of way not my BABY!

1 month ago

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P. K. Terry Congerville, IL

Signing up with Consumer Cellular has been an arduous task to say the least. When I checked to make sure our current unlocked phones were compatible with their service, I was told yes. Fifteen phone calls, 20 days later, and being told I needed to drive 50 miles round trip to see a representative that was not even working, a non Consumer Cellular employee told me my Samsung S7 was not. About every 10-12 calls to Customer Service, you will get someone that actually knows what they are talking about (such as Tess and LaVern. The rest of the time, you get totally new employees that don't know what they are talking about. I do appreciate they are saving me money on my cellular service, but the hassle is unforgiveable!

2 months ago

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OP Games Warner Robins, GA

I have had a Consumer Celluar subscription for a couple of years. I have always been satisfied with it until the last two months. In that time my data plan usage has started to show usage every dat and even to the point of having to move up to a higher level due to data usage. I DO NOT USE DATA ON THIS PLAN. I never go on the internet with this plan but for some reason my data usage keeps creeping to the limit every month. I called customer service and was met with a very sarcastic and nasty rep (said she was a tech) but all she keep telling me was I am using data. Could not explain why I suddenly after two years has started using all this data. WATCH OUT. Seems to be a systemic way of increasing receivables for the company. I dropped both my text and data coverage and just left talk due to this obvious company attempt to increase profits. So far they are the cheapest available for one phone with talk just to use in emergencies (as far as I know) so I will shop around for sure.

2 months ago

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RanDanger Moline, IL

I’ve has CC for two years. I’m pleased with their coverage. Streaming videos on mobile devices works well. Using phones as hotspot is able to do Zoom meeting well. I got Consumer Cellular Home Base in March, 2022. Call quality is OK. When the phone rings I have 3 rings to answer the phone before it transfers to voicemail. Not enough time for a home phone. I looked for hours on line to find out how to change this only to have CC tell me I can’t do that myself. I have to call their service center, tell an agent I want more rings. However, it isn’t a number of rings, it is a number of seconds limited to 30 seconds at most. They then call AT&T, the actual CC carrier, and place an order with AT&T to change the time. It still isn’t enough time. CC caters to the elderly but this isn’t enough time for an elderly person to walk across the room to get to the phone before VM picks up the call. I had to wait over 1 hour one time I called CC. Not acceptable for a “consumer” oriented company.

3 months ago

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Verne Tyler Monroe, NC

I used to have Verizon while in Massachusetts- $119.00 a month...good service. I moved to North Carolina in 2014....and hooked up with T-Mobile. No dropped calls, but trying to pay my $49.95 a month bill was horrific...every month! - I used no more than 2 gigabytes of date every month for 6 years. I logged online to pay and was rerouted because "We don't recognize your password". They made me change my password almost every month and it would take me a half hour to pay the bill! I finally logged onto Conusmer Cellular to see what was available. I was surprised to see that I could get $100.00 off ($5.00 a month off my bill for 20 months) to sign up. I get 3 gigabytes a month - which is one gig more than I ever used at T-Mobile. So, for that, I'm paying $20.00 a month or $359.40 LESS per year. For $7.00 more, they sent me a brand new Galaxy A12 Android cell phone...so for $27.00 a month (instead of $49.95), I'm enjoying all that I ever had with either Verizon or T-Mobile...and I have a beautiful, larger cell phone with 4 cameras in it! I was so happy with it that I'm featuring it on my YouTube channel with over 2,500 subscribers.....at/jtylermusic.

6 months ago

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Clive Damascus, MD

I have been very happy with Consumer Cellular, where I have enjoyed reliable service, low cost, and well-spoken, patient customer support reps. The support contact sometimes requires waiting for a callback at an appointed time. CC offers to provide service to a compatible phone of your own using a free SIM card. I saved $40 a month by paying $10 to CC for an additional line on my account and transferring my Verizon home number to the CC line. (The transfer of the phone number from most carriers is done in a few minutes, but took a week of waiting for Verizon to do their part.) CC resells service from other carriers. The overall quality of service you receive depends on performance of your phone, strength of the radio signal from a cell tower, network internal bandwidth and reliability, and complex computer systems (they manage technical operation, customer data, and business functions). Any error in this complex web is perceived as a failure of CC. (I wrote these comments in Nov 2021. I use voice more than data).

7 months ago

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Gary Bernegger Appleton, WI

First I must say that their customer service tried to be helpful and was US based - spoke good English. However, after signing up for the three line plan, I gave up after five days as they were never able to port our numbers over and activate our phones. Very disappointing experience overall.

2 weeks ago

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Linda Gant Niles, MI

Terrible experience! Worst company for Senior citizens to deal with. Had to have a password for everything-too much time to spend on setting up phone. Senior citizens should not have to deal with complicated instructions in order to use the phone. This company IS NOT geared for the Senior citizen. The commercials make it seem so easy-it is NOT. This was an awful and frustrating experience for us.

1 month ago

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archie lee West Helena, AR

Went on a cruise to Mexico like I've been doing for 20 years connected phone to ships wifi used my phone One time for about 40 minutes get home 2 months later Cc charged my account for 497dollars all hell broke loose checks bouncing needless to say 35 dollars a pop,now they want 323 dollars for the final bill I paid 120 a month before the fiasco so what's this for, no text or email to tell me they were charging me now my credit will take a big hit I'm not paying anymore,my advise is to never allow any cell phone company to charge your card automatically for the bill, companies don't care

1 month ago

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cameron Macdonald Miami, FL

Had consumer cellular for almost 2 years. I have had excessive phone problems to which customer service was never able to resolve. One, the phone only worked on speaker, another I couldn’t get rid of an amber alert and customer service told me I needed to factory reset my phone only for me to figure it out once I got off the phone. Several other issues but those are two. Additionally whenever I call, they demand that I verify the account to troubleshoot problems. This couldn’t be more irrelevant except for verifying what phone it is. Last time I called I was so worked up, I asked to speak to supervisor but after a hold, the representative spoke to a supervisor instead of transferring me as I asked. Then and only then was he given “permission” to troubleshoot the issue with me. I’m amazed how a phone company can exist without any stores where customers can get help from. Target is good for nothing except buying the phone. I will strongly discourage anyone from choosing this horrible service.

2 months ago

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ExposingBadCompanies Lansing, MI

I got a plan and a phone with Consumer Cellular. The phone I got never worked properly from the start. I tried factory resetting a couple of times, and finally got around to calling them. They told me I needed to factory reset. I said I already did. They said I needed to do it within a week of the call. So I just said screw it and figured I'd call back later (I didn't have time to deal with that). Anyway, a small piece of the swively part broke off randomly and I called about that and the issue I was having with the keys either not working or acting as though I hit them 3-4 times with each press. They mentioned the swively part break was a defect and they'd replace it. Okay, cool. Well, I ended up getting a used phone, which is unacceptable considering I bought a new phone and it didn't work properly from the start. Not only that though, it was absolutely disgusting and had scuffing on the screen (though they told me if the one I return had any scratches, I'd have to pay for this used garbage so not sure how that works). Anyway, that's absolutely ridiculous that I pay for a new phone, get a defective phone, and then get a used phone to replace it, and it wasn't cleaned and was in bad condition. I would avoid.

2 months ago

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Dennis Shafer La Crosse, WI

WE WERE WITH CONSUMER CELLULAR FOR 3 YEARS. WE LEFT MINNESOTA FOR KEY WEST ON MARCH 4TH. WE HAD SERVICE MARCH 4TH AND 5TH. ON MARCH 6TH ON OUR DRIVE TO KEY WEST WE HAD NO SERVICE THE REST OF 2 WEEKS OF VACATION. WHEN I ARRIVED AT KEY WEST I TRIED TO CONTACT CONSUMER CELLULAR. I WAITED OVER 45 MINUTES ON HOLD. TRIED CHATTING AND WAS NUMBER 68TH IN LINE THERE. COULD NOT REACH THEM THE ENTIRE MONTH OF MARCH. ON MARCH 29TH WENT TO TARGET IN ROCHESTER MN AND TALKED TO THE CONSUMER CELLULAR REP THERE. HE WAS IN TOUCH WITH CONSUMER CELLULAR AND TRIED DIFFERENT THINGS INCLUDING PUTTING IN NEW SIM CARDS. NOTHING WORKED. WENT TO T-MOBILE ON APRIL 1ST AND THEY INSTALLED NEW SIM CARDS AND EVERYTHING WORKED IMMEDIATELY. NEVER EVER WILL I USE CONSUMER CELLULAR AGAIN

2 months ago

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lawrence raymond El Cajon, CA

In the process of "reconfiguring" my phone from 3G to 4G Consumer Cellumlar destroyed the phone. It never worked again! Despite telling me that I did NOT need a new phone at the time, my phone dropped all calls immediately; and my texting was severely limited- other people were unable to text me! After repeated efforts to fix my phone I was told by two different Supervisors at the company that repair "tickets" would be sent to AT&T and that I would be contacted. I never was contacted and I had NO phone service for three weeks! Now Consumer Cellular is trying to collect $62.00 in closing costs for "service"! I estimate that I spent "9" hours on hold with this company in order to get help with related problems. At no time were they capable of doing anything but run me around in a circle. I ended up buying a new phone and arranging service with a first line carrier. The single worst experience with a company in my life

2 months ago

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Rod Gary GA

I called them twice in December to assure I would not have roaming charges when I traveled overseas during the holidays. The person I spoke with 12/22/21 said "you are all set up". In March, 2022 I received a $482 bill from Consumer Cellular. I made 6 calls over 3 days to get the bill corrected. A "supervisor " said their employee should have asked me more questions but would not correct the bill. I moved my cell phone provider as soon as I found one I hoped has Ethics and integrity. Do not believe the CC marketing. After being an 8 year customer they acted a bit shocked that I would change providers. Karma is......

2 months ago

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Blue Basset San Antonio, TX

Customer service team just doesn't know what they're talking about. I have a slightly more obscure phone (Asus Zenfone 6) which is compatible with both 4g/5g networks, and GSM and CDMA (when you google asus zenfone 6 it comes up with the international version which has only GSM, but I have the us version which has both) and was using it perfectly fine on their network until I ended up losing the sim card a day ago and called them to replace it. They ended up telling me my phone was no longer compatible with their network, which clearly wasn't the case as my calls and data both worked fine for 3+ years until I lost the sim card, and I told them that it must be an error in their database and asked if there was anyway to fix it, they said no, so I asked to speak to a manager, who also said no. It would've only taken a little extra effort on their part to fix this, kinda disappointed since customer service is supposed to be the thing they're good at, I might even be willing to go back to them if they fixed this problem but unfortunately since that doesn't seem to be the case I can't recommend them anymore and I'm gonna have to spend the rest of the day switching cellphone numbers.

2 months ago

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R M Aldie, VA

I am with Consumer Cellular for last one month. Coverage is good. Customer service is miserable takes more than an hour, timings of the customer support is like office hours (9-5) not exactly 9-5 but not like 18 hours customer support forget about 24 hours support. This is the worst experience I had so far. My billing cycle is activated the day I purchased SIM online and it took 5 days to reach me then I immediately activated. But none of the Customer support could fix it since the day one. All they say is wait until first bill is generated then call us again (spend another hour to reach us).

3 months ago

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Jay Pao Queens, NY

Aside from the connection issues that occurred prior to the pandemic, the service really sucks during this difficult time. My phone won't ring when others call me and the voicemail was delayed more than half a day. Lately, the data functions really plummeted! Webpages won't load when you are away from home. All of this keeps happening even after I call its tech support, which is practically useless, several times recently with absolutely no improvement after I reset my phone and they supposedly did their part on its server end. Today I was using my gas app outside and it won't load and I had to hold the line and reboot the phone, losing all my notifications, some of them I needed urgently. I'm thinking of switching to another carrier. Sick and tired of talking to them.

3 months ago

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MICHAEL S ROSS Sherman, TX

The phone service is excellent. The phone reception is excellent. But it's impossible to do business with Consumer Cellular. They wine about the crippling pandemic and how it has affected their business and reduced the number of employees. I waited two hours (2 [email protected]@!!!) for someone to answer my call today 3/6. Finally, I had to end the call. So I was fed up and tried to email them, using the published on-line email address. Seconds later I got a message stating the email address is unresponsive. So I tried using their chat program. I found I was 21st in line. I entered my "chat" and found that I had to wait (FOR 21 CHATTERS!!!!!!!!!!!) FOR A RESPONSE. I am ready to try another phone server. Consumer Cellular should add 50 cents to every customer's bill and hire enough phone operators to do the job.

3 months ago

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R Hebert

Been a CC customer for 4-5 years. Always loved customer service before. The CSRs are still very pleasant and seem helpful but what they've told me and what's reality don't seem to match up anymore. Let's start with the CC/Target "partnership." CC CSRs will tell you that you can go to Target and someone there will help you with all kinds of things like transferring your contacts, content, etc. If you call or go in to Target, tho, they'll tell you they only activate your phone. It's like when one person thinks they're in a solid relationship and the other person is looking feeling used. The target folks have told me that CC will set up appointments for customers at times when there's nobody on duty at Target. (This came up because the person told me they leave at 4pm and don't work Sundays, and Target had offered me Sunday appointments as well as a 5pm appt for that day). Keep in mind, Target is your ONLY hope of having a human talk to you, in person, about your phone. Then there's this situation with my hotspot. I bought it from CC a while back. Probably early 2020. it's a ZTE hotspot, it has a CC sticker inside, and it says 4G on the outside (embossed into the phone). CC keeps telling me they can't promise they'll be able to support it because I bought it elsewhere. NOT TRUE. Then they tell me they won't be able to support it because it's a 3G device. NOT TRUE. Also, they no longer offer hotspots of any make. What looks like the truth here is that they wish they'd never sold or supported hotspots. I assume they're telling other customers the same story. This really had a negative impact on how I view this company. I got the ConnectPad. You can get unlimited data on it, for a price. I wouldn't mind that, if it shared that data with the hotspot. Guess what. No sharesies. Also, about the ConnectPad. No flashlight. If you've ever had your power go out, you know how handy that light on your cellphone can be. It's the one thing you have with you almost all the time. Also, I'm not crazy about the power button. That's how you bring your device back when it's asleep. But the button is small and not that easy to push, and it's right next to the volume button. So if you're trying to hear a caller better, it's possible you're going to mash that button by accident and completely turn off your phone in the middle of a call. I do like the charging dock, actually. My tablet slides right in, and the magnetic connector at the bottom keeps it in place. No fumbling with the usb connector, trying to figure out which way is up. But it's inconvenient to carry with you. So I'm looking around. I don't have very good coverage where I live, and the AT&T sim option has worked out for me. I really don't want to jump to AT&T. I wish Consumer Cellular would go back to being the nice company it was.

4 months ago

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Terry Carstens Mukwonago, WI

While the price is OK the service is not. Many times you can't complete a call, or it goes right to voice mail. I often get emergency calls only. Not real relialble.

2 weeks ago

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Rich Therrien New Orleans, LA

They make it very difficult to downgrade your plan. It ratchets up, but they won't let it go back down. Customer service is closed late and on weekends. It must be their business model. Thieves.

4 weeks ago

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Elizabeth

Consumer Cellular has poor customer service, unempathetic representatives, and expensive and inconsistent pricing for their plans. Every month, the plan price increases. I would not recommend Consumer Cellular to anyone because they are not the best cell phone provider, as they state and mislead people to believe.

1 month ago

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Goomer East Weymouth, MA

They stink. At first they signed me up for a useless plan that if you used it you were going to go over the limit and they would you up to the next plan. They never set up my voicemail for weeks until I inquired. I transfered out and made sure everything was settled and now they are trying to Bill me for 2 extra months that I paid for.

1 month ago

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Peter Pan Carbondale, IL

They recently added a fee to opt OUT of autopay/e-bill, which is the deal-breaker for me. Charging a fee because I don't want to share my cc/banking details seems shady. I've filed a complaint with the FTC and the FCC, although I doubt it will do any good. I'm looking at Mint Mobile as an alternative.

1 month ago

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Prayer Partner Jacksonville, FL

Aren't you always skeptical of the commercials and mailings that talk about such good deals? Well, Consumer did just what they said. We don't use the cellphone much so their bottom line of the 250 minutes with a starter contract was perfect. We used 12 of the minutes last month. But we do more texting and that's unlimited. We couldn't be happier. And they let you know if you get close to your alloted number on the internet access. Being the great company they are, they will bump you up to the next level (which is very few dollars) and bump you back down when the cycle starts over. So, you never EVER pay an "over the limit" fee. The commercial is right. Its the best cellphone offer around. Bar none,

7 months ago

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That guy Wilmington, DE

Garbage coverage in most spots. Customer service was very nice but coverage issues remained. Cancelled service but then got surprise fees. Their coverage is very poor and phone didnt work well. They were excellent in threatening me with a bill collector. OOOh! Im so scared! The are great at collecting money for their garbage crappy inferior stupid service. I will tell everyone never to use this very poorly set up service. I would recommend using an old telegraph before signing up for this mess of a phone provider.

2 months ago

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Cokid22 Denver, CO

I had several problems trying to get service on my account through consumer cellular. Number one, their customer service is not US-based. Number two it took 40 minutes to get the information I needed. Three their customer service people do not either have the knowledge to help you or the authority to help you. Are used to have very good service. However it is poor now

2 months ago

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Charlet Estes Russellville, AR

The customer service is awful, rude people who put the "blame" on the customer (ie: the information given doesn't match so YOU will HAVE TO...blah blah blah), if you call to change or cancel your service, you really get treated like dung. I called to cancel because the phone I gave my mom was deemed incompatible with CC service and therefore I was being forced to go to another carrier, the representative was rude, and, be prepared, they charge 2 months service when you cancel. As well, I wanted to change the payment to my credit card so that my mom's account would not be charged for the last two payments, but he had already put in for the cancellation, therefore, they refused to change the payment method unless I reactivated her service, which would incur additional charges! They don't seem to understand that their business depends upon it's customers. I will NEVER be one of their customer/victims again!

3 months ago

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John Poop Jefferson City, MO

Customer service speak clear English but I've had several bad experiences. I've had to call over and over to get thru and then I've had to speak with them more than once to resolve the same issue. Most recently my call service was off for two weeks or more, and after spending more than 12 hours on various chats all they told me was it might be 24-48 hours and they'd contact me. 8 days later I started a chat and had the problem resolved in around an hour. So they left me hanging and acted like it was my fault asking if my phone was updated and if my data was on wasting my time over a series of a dozen or more attempts usually being disconnected from my screen turning off while I'm in the queue or them saying they couldn't do anything and they were sorry. But guess what they took out full payment for that month even though I couldn't use my phone for calls over half the month. 👎👎

3 months ago

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b Ulmer Palm Coast, FL

I've switched to their service 2 weeks ago and have no network service without resetting the network settings over and over. They tried to resolve the issue but have not after hours of talking to their technicians. They keep blaming it on the upgrade to the towers from 3G to 4G. I'm so disgusted that I have little or no service, I'm going to switch to another provider.

3 months ago

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David Paepke North Myrtle Beach, SC

GOT A REFURBUISHED PHONE DIRECTLY FROM CONSUMER CELLULAR. I ONLY GOT A SMART PHONE BECAUSE I HAD TO HAVE ONE TO USE APPS FOR WORK. MY FLIP PHONE FINALLY DIED. I ONLY USE MY CELL PHONE FOR EMERGENCIES. I PROBABLY USE IT FOR 30 MINUTES A YEAR. I WENT TO USE THIS SMART PHONE WHICH WAS OVER A YEAR OLD. THEY DIDN'T REMOVE THE INFORMATION FROM PREVIOUS USER SO I COULD NOT USE THE PHONE FOR MAKING CALLS. THEY EVEN ADMITTED IT WAS THEIR MISTAKE. SAID, "SORRY, YOU HAVE TO BUY A NEW PHONE". WE CAN'T REMOVE THE OLD INFORMATION. THE PHONE IS NOW LOCKED WITH PREVIOUS OWNERS' INFORMATION. THE PERSON WHO RETURNED IT WAS SUPPOSED TO DELETE ALL THEIR INFORMATION. BEFORE RETURNING IT. YOU CAN'T RETURN THE PHONE BECAUSE YOU HAVE HAD IT FOR OVER A YEAR. I CANCELED MY SERVICE. IT WAS THIER FAULT AND THEY WANTED ME TO BUY A NEW PHONE. GO WITH A CARRIER THAT CARES ABOUT THEIR CUSTOMERS (IF YOU CAN FIND ONE). THEY ALSO HAVE ALMOST NO ONE IN ALL THEIR TARGET STORES. NOW THEY ARE IN WALMART AND THEY HAVE NO ONE IN THOSE STORES EITHER. I WILL SWITCH TO ANOTHER CARRIER BECAUSE THERE ARE 4 PLACES THAT HAVE CORPORATE RETAIL STORES OFFICES WITHIN 3 MILES FROM MY HOUSE. IF I HAVE PROBLEMS, I HAVE SOMEONE TO SEE FACE TO FACE.

3 months ago

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Charles Whyte Durango, CO

Consumer Cellular, Inc.: You Will Pay for Their Mistakes Read the reviews. Check with the Better Business Bureau. My experience with them has been unfortunate. I ported my two mobile phone numbers to another carrier because of poor coverage, thereby cancelling my service with them. But Consumer Cellular continued to bill me for one of the two lines that was cancelled, because of a computer error. I called their customer disservice line (you cannot write to them; there is no published customer service email or address) and waited a very long time to be told that they would not correct that billing. They would continue to charge me for service that they knew was not provided. This is how I learned Consumer Cellular is not trustworthy and that their customer service personnel are poorly trained and unhelpful. I will not call them again. Fool me twice… Note, this was not an end-of-service proration issue. This was my being charged incorrectly for the last month (and again for the next month) of service on a line that was disconnected. And they were aware of that fact and intentionally refused to correct it at that time. Well, I did not pay that bill. And you wouldn’t either. So, Consumer Cellular charged me a late fee. A month later, the incorrect changes were mysteriously corrected and within 30-days of that correction, I paid them what I owed them which was the correct prorated charges for the last month of service. But I did not pay the late charge (you wouldn’t either). Now every month I get an invoice with a late charge for not paying the previous month’s late charge, which was bogus to begin with. Is that even legal? These compounding late charges are beginning to add up. I expect there is no way to stop this extorsion other than to pay it. They cheat me; they will cheat you.

4 months ago

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Coles Buchanan Gwynn, VA

The agents were very helpful. I had some hiccups with my service at the beginning, but after a couple of calls they were able to mostly straighten it out. However they did not know that AT&T would not support WIFI calling on my phone. So after a couple of weeks with AT&T, I decided to try T-Mobile. They did support wifi calling on my phone. However the overall coverage was not good enough for me so I canceled my Consumer Cellular plan. Thats where the problem began. My entire plan was going to be $19 a month. But since I canceled, I was charged $29.73 for "data overage". This on top of the $10 it cost me to get a T-Mobile sim card from Target. So for a "NO OBLIGATION" trial of a plan that was supposed to cost me $19 a month, I've got $39.73 invested on top of what I paid Verizon for the month, since I wasn't sure if this would work out. Not what I was expecting from their "Award Winning Customer Service". What I got was a supervisor who could only say that's company policy and apparently wasn't authorized to do anything.

4 months ago

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Dennis Marker Saginaw, MI

Consumer Cellular seems to be the way to go for seniors on a fixed budget. But anyone with Consumer Cellular must NEVER lose their mobile phone!! After my phone went missing, it took literally HOURS for me to finally get a rep on a live chat, since my attempts to get support by phone failed several times, leaving me no way to deactivate the phone, which left all my data and files accessible to whoever was in possession of it!! In the desktop app or website, there's NO way to select "lost phone." I was forced to go to Target and buy a new affordable smartphone, which only ONE was left in stock; then wait until after hours to FINALLY get a rep in a live chat, so my new phone would have calling capability!

5 months ago

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Glenn Catania Sr West Hartford, CT

My experience with consumer cellular went fairly well until I left. They never sent me a final invoice either by USPS mail or Email. They waited a few months and then sent me a threatening email that my account was going to collections if not paid immediately. There was no way I could see an invoice or respond. They only answer calls until 5PM. Somehow my bill was inflated to almost 100.00 after a monthly bill of approximately 60 dollars. Instead of any invoice, this is what I received: "Consumer Cellular bills airtime & monthly fees in arrears ~ after they have been used. This invoice is for services used during your final billing period up until the day service was canceled. Please reference the Monthly Summary section on page 2 to verify the days you are being billed for on this invoice. The Billing End Date is the last day of service. We only bill you for the days you were on service. Therefore, both the monthly service charges & minutes included in your rate plan are prorated. If, for example, you were using the service for half the billing period, we would only bill you for half the monthly fee and you would receive only half the included minutes for your rate plan before being billed for additional usage." My advice: If you decide to leave Consumer Cellular watch out for the inflated bill as a source of punishment for leaving. I am not very happy with Consumer Cellular.

5 months ago

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Rik Bonds Grove, OK

I've been with CC since July, as a veteran, disabled and trying to make the most of my budget, CC offered "Unlimited t,t and data. It is only unlimited as long as you stay below their threshold. I travel occasionally and find myself being charged for using to much data....I really don't understand why "unlimited" requires up charging.....Is this false advertising or am I misinformed? I was with Tmobile for 12 years and was never upcharged for anything and it was about 112.00$ per month including international service, now am paynig approx. 50.00 per month but with service and billing issues. No international etc. Have I made a mistake?

7 months ago

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Jayce Jay Stafford, TX

bad customer service....Monica in customer service displayed horrible customer service. I do not like having to call this company; long wait times...I also always seem to get a "double" bill

1 month ago

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Darlene Moore Wooster, OH

I have never had one ounce of problems with Consumer cellular other than I needed to change my sim card from the one that came with the phone to an At&T card because of where I live. Customer service was awesome and sent me one right away. btw to the person who said the back doesn't come off, yes it does. First time is a little tight then it is ok. If you're having problems with Customer Service are you being nasty because I have never encountered a nasty person. To the person who said you couldn't change your plan, yes you can because there's no contract. When I went on vacation I called them and added minutes and then when I came back a week later I changed it back. Now I have unlimited minutes so it doesn't matter. I am reading all the negative reviews and I am perplexed as to how you are reacting to the Customer Service Rep. I know that every product has a lemon and I would imagine CC would take care of the problem. If you happen to get a nasty person turn them in but make sure you aren't the cause of it. btw - Verizon is terrible. I had them and I would never go back to them. They rape you over the coals every time you have to get a new phone and their phones are expensive.

1 year ago

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Amy Jody Raleigh, NC

I love Consumer Cellular. For me, the best thing about this company is their customer service. When I call, I actually get at human being, without a long wait! And I can understand him or her. In a world that is quickly becoming disconnected from human contact, Consumer Cellular is one of the remaining places where you can go, hand your old phone to them, and they do all the transferring of your photos and contacts for you. They even change the SIM card. Yes, I could do that myself, but it'd be a bit of a struggle. I'm not a teen who hyper-ventilates by their phone, nor do I sleep with my phone, nor am I married to my phone. So at $30/month with 3GB of data, that's just fine for me. I hate doing every little thing via an app. I want to deal with a human being, not a website, not an app, not a robot on my phone. So Consumer Cellular is great for me.

1 year ago

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Sitansu B Ghosh Dumfries, VA

Consumer Cellular International Roaming My wife and I are Consumer Cellular (CC) customers for the last several years. We have used our own phones for the whole time. It worked perfectly. I do international travel at least one time a year. CC advised me that I should not use my CC phone for international calls. I used local SIM for overseas communication while travelling. In October 2019, before my travel, I logged into my CC account to check my status. I noticed that I could turn on international roaming. I thought that would be convenient. I call the customer service to have international roaming turned on. They told me I must T-Mobile SIM in my phone to get international roaming. My wife’s phone had an AT&T SIM. I went to the local Target and had a T-Mobile SIM for her phone. On the next day, I called 888-345-5509 and the representative told me that international roaming was activated for two phones in the account. In England, I did not try to use my phone for roaming. I bought a local SIM. My wife tried to make calls to US and locally in England. None of the calls went through. Each time we call a customer service message came in with a phone number. We called the number. That number took us to T-Mobile support and they send us to CC support. We did that for few times. Each time the representatives checked and told us that there was no problem and we should make the call correctly with country code if required. At the end of the day, not a single call went through. Back home, I was surprised to see $27.56 roaming charge in my invoice. I called CC customer service on 11/22. I wanted to know why none of our calls went though and I requested removal of the roaming charges. The rep told me that international roaming was not guaranteed to work and the other reason was that I was using a non-CC phone. I have read the documents posted on CC web page. I could not confirm the above two reasons for failing every single call. I also believe that making me pay for the failed calls will be unfair. I would like to know about the international roaming experience of other customer.

2 years ago

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Sam Knight Marysville, OH

I am surprised at how many bad reviews you've got on this site. I have not had any issues with CC. I ordered my phones and plan on line. Phone & SIM card for other phone arrived within 2-3 days. I called CC and within minutes both phones were activated and ready to go. The rep made sure to let me know that they would activate 1 phone at a time to make sure we were not without a phone. He clearly stated that some phones take 24 hours to transfer. CC even cancelled AT&T for us. I went into my AT&T account to make sure it was cancelled, and it was, indeed, cancelled. I've bought 2 smartphones from them, and both work fine. I researched the phones were I purchased them. The service is just as good as AT&T - good coverage, good reception. I monitor my data usage myself, and whenever possible, I use WiFi at home and work. As for the bad reviews, come on, people, you have to take some responsibility and research your product and keep track of your usage. Customer service was FANTASIC! All 3-4 times I called them, I could clearly understand them, and they were pleasant, helpful and friendly. A lot of these complaints seem to be partly the complainer's fault. Do your research, take responsibility for your data usage, choose the right plan and don't expect something that it's not. You get what you pay for.

2 years ago

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David Bessette Broad Brook, CT

I am retired now and I was in the wireless business for over 15yrs, TMO-AT&T and Verizon. First of all this is a great company and I will tell you why. I have searched everywhere and the price is the best for what you get. CC uses AT&T network or TMO with no slowing of the network speeds. Choose AT&T if your phones are unlocked, it has better coverage. AARP discount 5%. Their customer service guide is very simple to use and understand. I cannot find anything wrong with this company compared to all the others, they are the best. I could go on and on but i may be limited to comments on google. The negative is only on thing and I would not call it a negative and that is this. This company is not ment for data hogs, people who use much over 20GB of data a month. Yes you are a data hog and such you will pay for it. my bill is only $66.50 plus tax so about $80.00 for 3 lines with unlimited calling unlimited messages and 5GB of data which is plenty. Oh yeah if I go over that month it just bumps you to the next data plan up automatically with no stupid fees then back to your original plan. Do your shopping...... This is the best for none data hogs. Oh yeah their customer service is awesome. no one is perfect and they use call centers inside the usa only all easy to understand customer service team. Most people comments are when they are upset not when they are pleased. have a great day!

2 years ago

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One old man Ogden, UT

I changed from Verizon about two months ago and am absolutely DELIGHTED. I would give ten stars if I could. Not only am I saving $35 a month -- $420 a year! -- but I also have used more data than I ever did before and came nowhere near my 2 gig limit. And if I should accidentally exceed that, they just automatically bump me up to the next level ( which is only $5 per month more.) And I LOVE the fact that I can identify a call as spam and have it blocked for FREE. Even better than that, I asked CC to screen incoming calls for possible spam. They block it, but if I then see that it was not spam, I have the option of calling back. It also has a Do Not Disturb option for use at night. It holds calls until morning unless I list a number that will be allowed. In addition, if someone calls three times in about 45 minutes, the call is allowed to come through because it may be an emergency. And when I needed some help, I found it to be easy and quick. On top of that, all their service people are in the US and not Bangladesh or South Slobbovia. They even speak understandable English. My ONLY regret is that I did not do this years ago.

3 years ago

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Maurie C. Batavia, IL

5 stars are not enough! I am amazed that any of the other phone companies can stay in business with the LOUSY customer service they offer by comparison with the MAGNIFICANT experience I had this afternoon with 3 different customers service folks at Consumer Cellular. There were three because I needed to provide additional information and had to call AARP to get my member number and Call T-Mobile to get my account Number and Call my bank because my debit was denied (wrong expiration date) They were each polite, professional, knowledgable, courteous, friendly, and totally customer service oriented. What a VERY pleasant experience. I am switching both of my cell phones to Consumer Cellular IMMEDIATELY!

3 years ago

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Charles Bethpage, NY

I had been paying $50 a month for my mother to have service on Verizon. Because my family had unlimited, I had to pay for her to have unlimited. I decided to give Consumer Cellular a shot even though there were mixed reviews. I ordered my mom an Alcatel Go Flip phone and signed up for the unlimited talk plan from their website, which clearly states that they will but doing a credit check. When I signed up with Verizon, T-mobile they did a credit check as well, its standard. I see people have been leaving bad reviews because they were unaware of the credit check. An hour later I received an email saying it was shipped already ( free shipping ). 3 days later I received the phone with instructions to either activate the phone on-line or over the phone, I chose over the phone. The representative was very friendly and helpful. The whole process to port my mother's phone number over took 7 minutes. I asked if I had to call Verizon to cancel her service. He said no, but to be on the safe side it can't hurt. I called Verizon to confirm her line was canceled and it was. The phone/service works perfectly. They even give the first month free, can't beat that. I'm not one to write reviews but I almost didn't go with Consumer Cellular because of the mixed reviews. I'm starting to wonder if they are even legit.

3 years ago