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Consumer Cellular

Is This Your Business?
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556 User Reviews

6.2

Overall Score

LAST UPDATED: October 20th, 2021
Number 3 in Blue Circle

3 Things to Look for in a Cell Phone Provider

  1. Coverage  — Look for a cell phone provider that has 4G LTE/5G coverage nationwide and check online for possible deadzone areas.
  2. Affordable Plans — Look for a company that offers multiple plans in an affordable price range. Check to see if the plan offers unlimited talk and enough data to cover your needs.
  3. Device Options  — Look for a cell phone provider that provides service to different types of devices including tablets, smart watches, flip phones, and major smartphone brands.

Consumer Cellular is a small, no-contract mobile phone provider that offers low-cost cell phone plans starting at $20 per month (not including tax or data add-on) for unlimited texts and 250 minutes. From there, plans can be customized to include unlimited minutes and data amounts up to 25 GB per month per line for customers who want to take advantage of app downloads, high definition video, and other uses of the 5G, 4G LTE, 4G, and 3G network. For Consumer Cellular's most advanced plan of two phone lines, unlimited talk, and 25 GB of data, you'll pay around $75 per month.

The company is especially dedicated to meeting the needs of users who are 50 and older, offering AARP members exclusive discounts on its services and Connect plans that sync well with flip phone devices if preferred. Plus, a completely U.S. based customer service team is trained to help inexperienced cellphone users learn how to get the most out of their service and device.

Partnering with well-known brands and retailers, Consumer Cellular phones include nationwide coverage, and its services are located in Target stores nationwide.

Because Consumer Cellular is a budget-friendly cell phone provider, its offerings come up short when compared to other larger-scale companies. For example, Consumer Cellular does not offer unlimited data plans. If you want unlimited data, Consumer Cellular is not the provider for you.

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The Good

  • No-Contract Plans
  • Affordable Plans
  • Unlimited Text
  • Coverage Area
  • Device Options
  • EasyPay Service
  • Mobile App
  • Great Overall Benefits
  • Risk-Free Trial

No-Contract Plans

Consumer Cellular offers no-contract Talk and Connect plans with straightforward benefits.

Additionally, all of the Connect monthly plans include unlimited text messaging. Customers can add phone lines to their plan for $15/month to share minutes, text and data. There are never any additional fees or charges for switching plans if you need more or less from the service. Consumer Cellular has a great option for low-cost family plans, especially for those who don't use phones very often.

You can try Consumer Cellular risk-free for 30 days. If you aren't satisfied, the company won't charge you for that time.

Affordable Plans

Consumer Cellular offers a variety of affordable data plan options that customers can choose from. Its website breaks it down into the number of lines you want, the talk plan you prefer, and the amount of data you want. You choose which option you want from each category and Consumer Cellular's website will give you an immediate estimate on your monthly bill. Here's a breakdown of your options:

  • Phone Lines — One line included in the cost or two lines for $15 per month
  • Talk Plans — 250 minutes of talk for $15 per month or unlimited talk for $20 per month
  • Connect Plans — 500 MB for $5 per month, 3 GB for $10 per month, 10 GB for $20 per month, 15 GB for $30 per month, or 25 GB for $40 per month. All Connect Plans include unlimited text.

If you're a customer wanting one phone line, unlimited talk, and the maximum 25 GB of data, you'll pay around $60 per month.

If you are a customer wanting two lines, unlimited talk, and the maximum 25 GB of data, you'll pay a monthly price of around $75 per month.

Unlimited Text

Although Consumer Cellular makes customers pay more for unlimited talk and additional data, you do not have to pay for unlimited text. Unlimited text is included with all of Consumer Cellular plans. This makes unlimited talk and text for one line $20 per month without data and $60 per month with the maximum 25 GB of data.

Coverage Area

Consumer Cellular coverage is nationwide and only involves a few spotty patches in the Midwest.

Most of the 4G LTE/5G coverage area includes High-Definition Voice coverage, also called wideband voice, which provides clear audio and reduces background noise. It should be noted that Consumer Cellular utilizes multiple wireless networks that vary depending on geographic area and so precise coverage areas from your network may not be determined until you sign up for service.

If you want to check Consumer Cellular coverage in your area, you can do so on the company's website. All you need to do is enter your zip code, and Consumer Cellular will tell you if you're covered. It will also provide you with a coverage map of the entire united states. For exact coverage details, you can drop a pin anywhere on the coverage map.

Device Options

Depending on plan preferences and mobile device needs, Consumer Cellular has a wide array of mobile device options available. Consumer Cellular phones include basic flip-phones for calling and texting, the GrandPad (a senior-friendly tablet), and smartphones for customers who plan on downloading and using apps. Samsung smartphones, Android phones, and iPhones are all compatible with Consumer Cellular coverage and plans.

Customers also have the option to simply use their current mobile phone (under certain conditions) when signing up for a new Consumer Cellular plan. The company provides a free SIM card that is easy to switch out and there are no activation fees for Consumer Cellular phones. It should be noted that in order to be compatible with the SIM card, the phone needs to be:

  • a Consumer Cellular phone
  • a phone previously used with AT&T or T-Mobile (includes Apple and Android phone options and more
  • an unlocked phone (GSM)

It is possible to use a previous phone number, but it depends on the location and the old service provider.

When purchasing a device from Consumer Cellular, customers can choose between a new phone or a certified pre-owned phone if one is available. Certified pre-owned phones are phones that were returned by customers in the 30-day guarantee period and are restored to original factory settings.

EasyPay Service

It also offers an EasyPay service where you can make monthly payments to pay off more expensive phones like iPhones or Android smartphones. Consumer Cellular does not charge interest or additional fees. Customers can make early payments or pay off the remaining balance at any time.

Mobile App

The My CC app gives users the following capabilities:

  • View minutes and data usage
  • Change billing preferences
  • Switch monthly plan if needed
  • Switch to paperless billing options
  • Pay monthly bill
  • Chat with customer service reps
  • View AARP membership card

Great Overall Benefits

Because the company targets retirees, the cellular service plans tend to be very inexpensive for those who aren't looking for a lot of data, text messaging, or minutes. WiFi calling is supported on iPhone models 5C and newer as well as most Android smartphones. Consumer Cellular has no fees for any of their services, and because they have no contracts, there is no activation fee.

AARP member benefits include:

  • 5 percent off monthly fees and usage charges
  • 30 percent off select accessories

Risk-Free Trial

Consumer Cellular offers a 100 percent risk-free trial for all of its customers. If you decide you no longer want Consumer Cellular's services or products within 30 days of purchase, you can request a full refund. This makes Consumer Cellular completely risk free and gives customers peace of mind that they don't have to be locked into its services if they decide to opt out within the first month.

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The Bad

  • Limited Data Plans
  • Additional Phone Line Cost
  • Cap on Roaming Charges
  • Poor Consumer Cellular Reviews

Limited Data Plans

Consumer Cellular is designed to benefit those who want a cell phone, but do not plan on using a lot of data. For those who want basic minutes and text messaging capabilities, Consumer Cellular is a good provider.

However, if a potential customer wants to use a phone to frequently stream videos and music, surf the internet, utilize email, and communicate via social media apps, this company likely isn't the best choice. Consumer Cellular doesn't offer unlimited data-the highest plan includes only 25 GB of data.

Additional Phone Line Cost

Consumer Cellular family plans cost an additional $15 for every added phone line on your plan. Although an added price per phone line is common with most cell phone providers, typically it is less than $15 per month.

With many cell phone companies, having more phone lines on your plan makes your cell phone coverage cheaper. If you don't want to pay $15 for every phone line you want on your plan, we suggest looking into other cell phone providers.

Cap on Roaming Charges

While Consumer Cellular attaches lower international roaming charges than leading cell phone companies like Verizon and T-Mobile (30 cents versus 99 cents per minute of talk), the company also places strict monetary caps on roaming, disabling the phone once roaming charges have reached or exceeded $100 for the monthly billing cycle. While this measure is intended to protect the customer from racking up hundreds of dollars in roaming fees, the cap may be inconvenient to some.

Poor Consumer Cellular Reviews

Although Consumer Cellular has some competitive offerings with a low price and no required contract, consumers haven't given the company many accolades. Consumer Cellular reviews are mostly negative, giving the cell phone provider a low overall consumer rating.

Consumer Cellular reviews rank decent for value for your money but for quality of product and service, customer service, and company trustworthiness, the company falls short. One of the main customer complaints that shows up again and again in reviews is unresponsive and unreliable customer service and technical support, many reviews noting you are either neglected completely or passed around from person to person when trying to receive help.

With the issues Consumer Cellular reviews reveal, customers don't seem to think the low price is worth the bad service.

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The Bottom Line

This is one of the best prepaid phone service carriers on the market for consumers seeking simplicity and flexibility in a phone plan. If you need to adjust your talk or data amounts or add or remove a phone line, there are no fees to make those changes. You can also have unlimited talk and text for a monthly price of $20 for one phone line (this excludes data).

Consumer Cellular customers can expect reasonable pricing (based on limited services), a month-to-month payment platform, quality coverage nationwide, and plan flexibility.

Consumer Cellular is a great option for those who don't need a lot of data but want ample minutes and messages available to spend time talking or texting. The carrier has excellent AARP member benefits and has comparable coverage to the GSM networks it uses, T-Mobile and AT&T.

Perhaps most noteworthy is that Consumer Cellular service is month to month, so you can cancel at any time. Consumer Cellular's customer service is also based in the United States and generally responds promptly to customers.

You can try Consumer Cellular risk-free for 30 days. If you aren't satisfied, the company won't charge you for the time you joined.

However, along with these pros, there are definitely some cons to Consumer Cellular. Consumer Cellular charges $15 for every added phone line on your plan. Many cell phone companies offer better discounts the more lines you add on your plan. If you're a customer wanting more than two phone lines on your plan, you may have better savings with another cell phone provider.

Consumer Cellular coverage also does not include an unlimited plan for data. This makes the service difficult for customers not wanting a limit on how much data they can use.

Lastly, Consumer Cellular reviews are mostly negative, the majority of them highlighting poor customer service.

If you want a no-contract cell phone plan with a small number of phone lines and up to 25 GB or data, Consumer Cellular may be a good provider for you.

However, if you want discounted family plans and if a low price and limited data is not worth poor customer service, we suggest looking into other cell phone providers.

View Best Cell Phone Providers

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Star Rating

2.7

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556 Reviews

Review Breakdown

5 grade

35%

4 grade

5%

3 grade

5%

2 grade

8%

1 grade

47%

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Greg Rhodes Fort Lauderdale, FL

Signed up w/ CC Spring 2019. Rarely had to call Cust. Service. When I did in 2019 & 2020, the hold times were short & the U.S. based reps were courteous, articulate, responsive & helpful. But in Spring 2021, hold times increased, & the reps generally seem to have some loose bulbs upstairs. Spring 2021 promotion: add another line, get a modest $25 credit, which I did. Calls related to that change (which involved # porting, pro-ration charging periods) were agonizing due to 45 minute wait times & dim-witted reps. Fast-forward to October 2021: CC offers a $100 credit for adding a new line! 4 TIMES the credit they offered 5 months ago for the same thing! I called to complain that existing customers like myself who took the Spring 2021 offer felt being taken advantage of now, WITH 4 TIMES THE CREDIT BEING OFFERED FOR THE SAME THING! I can understand maybe twice the credit, but 4 times? My complaint fell on deaf ears. They refused to offer any kind of goodwill credit. No flexibility. They responded like mindless automatons.

1 week ago

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David Woulfe Great Mills, MD

I had to purchase a new phone as they said they could not use my 'old' V phone (<1 yr old). I purchased a new S phone and they had the same issue setting it up. I was finally able to make the 2nd new phone work by changing the settings to the A network. Service was great, cost even greater; then began the scams; making me wonder about my '2nd' phone. Now they want me to buy another 'new' phone (3yr old chinese) as the network is upgrading to 4-5g. My current phone supports 4g, they say it does not, manufacture says it does, all modes. Leaving CC behind as I can no longer trust them, not certain I ever should have.

2 weeks ago

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Carol UT

Taking advantage of SENIORS. EACH BILLING IS HIGHER WITHOUT REALIZING MANY SENIORS LIVE ALONE AND ARE LONELY AND THE CELL IS THE ONLY COMPANION AND NOT REALIZING CHARGES ARE ADDING UP. CANNOT AFFORD THIS SENIOR.PLANS ENDORSED BT AARP

1 month ago

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Sarah Jamieson Cherry Hill, NJ

I actually used Consumer Cellular for 4 years and it was great. Good coverage, good price, no issues. However a few weeks ago both my husband's and my phones stopped getting data. Both our phones showed full bars of LTE or 5G in his case with an iPhone 12, but besides talk/text, could not be used for anything unless they were on wifi. We called customer service and they were unfriendly and unhelpful, treating us as if we were 75+ years old and not knowing how to use a phone... "try going outside" and "try getting a new sim card" were the best they could offer. We're moving soon and our new place doesn't have great internet options, so we decided this was clearly the right time to switch to a new plan with a different carrier that would cover our phone and internet. But it took forever to finally get CC to approve our port out request and shut down service. After the first couple requests were denied I called and found out you need a special one time pin (maybe that's on me for not realizing), which the customer service rep begrudgingly gave me while grumbling about us leaving. After this the port was denied once again, so I called and spoke to yet another clueless, unfriendly representative. After another wait on hold, the call dropped and that was the last I heard from them before the port was finally completed. Good bye Consumer Cellular. When there were no problems, it was good, but customer service is terrible.

1 month ago

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John Kersey Murfreesboro, TN

I had consumer cellular service a couple of years ago and was very dissatisfied with the service. After I canceled the service, I went through hell in order to get consumer cellular to release my telephone number. I would suggest that consumers avoid this company.

6 days ago

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Simplicity Auburn, WA

The one star is because the only way to reach customer support is by phone, and the wait times are 30+ minutes! Even their chat isn't working....because when you click on it, it says "Chat is not available". I'm also not happy they are involved with AT&T, who supports OAN, which spreads conspiracy theories and subverts our country. I'm switching to T-Mobile.

1 week ago

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JL Azusa, CA

Recent upgrade Sep 2021- I got a letter in the mail about my cell service with them. Bold letter stating: “DONT LOSE CELLPHONE SERVICE ACT IN THE NEXT 30 DAYS!” UPGRADE NOW FOR $35.00. (They are upgrading to 4G/5G and all 3G cells will lose service. That means i will lose service) I call stated number 888-626-0989 and the very nice customer service guy tells me that the stated CC LINK 2 FLIP PHONE for $35.00 price was just raised to $55.05…”What!?” I’m already having a hard financial time as a disabled senior and they tell me that the price just changed? The only way they can honor this is by giving me a credit on my next bill. I planned on paying 35.00 plus all the taxes charged in my city zone, Los Angeles, Duarte Etc, each is around $2. +/- and now in order to save my long time cell phone number and service I have to pay (paid) over $60.00 today? There’s something wrong when they have you in the corner and the only way to save your number is by paying almost double up front. False Advertising! Bold printing for price! No fine print stating that this $35.00 price can change without notice within 30 days either. J.L. Sep 28, 2021 Temple City/Duarte Ca

3 weeks ago

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Rob Adamsville, TN

We have unlimited everything, including Unlimited Data, which this article says is not available. We have had good service, since they use at&t towers and no issues in the time that we have been with this company. The only time we have had to contact Consumer Cellular for some assistance on how to do something, they were very helpful and nice.

2 months ago

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John Hendersonville, NC

I 've used CC for 3 years; I've never had a problem. My son and daughter use and recommended CC-they're west coast, I'm east. CC support has been great and patient. I don't know when this review was written, but they do offer an unlimited data plan. I've had ATT and Verizon in the past- you couldn't pay me to go back.

2 months ago

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Marlene Coville Blakeslee, PA

My husband and I have been very happy with Consumer Cellular. We started with the flip phone and changed to the smart phone. The customer service is fantastic. One flip phone had a problem and they had no problem replacing that phone for us. The service is great and cost is no problem. Since changing to a smart phone they let my husband know when he is getting close to the end of his GB and he either purchases some more or backs off if it is close to the end of the service. I love this company.

2 months ago

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Gayle Lopes Nashville, TN

Long long long waits… Reps used to be easy to understand but no more…on hold and then disconnected . I don’t have another hour and a half to wait to try again. I’m trying to see if my din can attach me to his TMobile account so I can have coverage and a cheaper bill. Can’t believe rep didn’t call me back — he certainly had my phone number!

1 week ago

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James Westerberg Buffalo Grove, IL

Terrible customer service. i bought a Consumer Cellular Link II cell phone and had a question about a problem i was having trying to text someone and called there 800 # to speak with someone and was put on hold for 65 minutes. They obviously couldn't care less about trying to help consumers who purchase their products

3 weeks ago

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Catherine Paras New York, NY

My experience is the worst ever and I've had a lot of cellular companies started out at $20 now my cell phone per month is up to $59 I still can't download any pictures I still can't download anything and I can't send any pictures will definitely get another cell phone carrier this carrier is horrible I went to Target I went to BestBuy which are locations were for Consumer Cellular nobody fixes my phone I spent hours and hours of time on the phone with consumer Consumer Cellular representatives to fix my nobody can fix it do not I repeat do not get this consumer cellular service it's horrible

3 weeks ago

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Sallie Gossett Huntersville, NC

Buyer BEWARE. Especially if you are a senior. I NEVER get warranties on phones. I also get paper billing. The warranty they put on my phone without my permission was not realized until several billing cycles. I went on the website to see what was up and there was an un-authorized warranty. I called and was told " we record all phone calls and I will check the recording and get back to You". No one did so I called again, No reference to the recording and they took off the charge but, would not refund the months they charged me. I was told " you paid for it so that was the authorization" Keep in mind this charge was not on my paper bill. ONLY on line. After 2 months of back and forth I decide to go elsewhere closing the account on the 10th of the month. the last day of the billing cycle. I received a bill for 22.27 and was told that was for the cycle of the 20th to the 10th. WHAT?? The bill reflects cycle ending on the 10th but, they say it's from the 20th to the 20th. Not reflected on any bill I have. I was on the chat on their website and from the way the conversations were going I believe I was talking to a AI. No real resolution and they kept offering to send me last month's bill, which I had in my hand. Any conversation that proved my point was responded to with the same circle of "we can listen to the recordings and get back to you" or "would you like a copy of your bill". You are going to HATE dealing with chat. Talking on the phone is a little better at least you are talking to a human. but, you'll not get anywhere. the promises to investigate go unheeded. better off banging your head against a wall..

1 month ago

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RoseN Omaha, NE

On August 10, 2021, I purchased a SIM card at Target for Consumer Cellular. I had called and as interested in what was called, “Unlimited Talk and Data Plan”. I had explained to the customer service person my situation: I am a senior and wanted to find the best plan as the cost was important to me; I did not have WIFI and used a hotspot for using the computer and also for streaming a show or two in the evening. I was told that the 35gg plan would probably work for me. It was my understanding that the plan included unlimited talk and also 35gg of high speed. If, for some reason that was not enough for me I had a few options. First, my speed would drop to a lower speed, but that I should still be able to stream and use the computer-use at a lower speed once it hit 35gg. At that point, if I decided to want higher speeds, I could change to the next plan up and pay more. I signed up for service and got a message saying I was getting close to the 35gg. I noticed that while watching shows on tv, ie Netflix or Paramount+, that all of the sudden I got a circle spinning and after several minutes I would eventually get about 30 seconds of the program. Also, using the internet was futile…the blue line showing it working would be about an inch and just stay there. I called and talked to a representative who said, “Oh, I’ve taken care of that”. I said what do you mean…she said she bumped me to the next level. I said what do you mean…is that going to cost me anything and she said yes. I immediately said I had not given her permission to do so and asked to have that extra canceled and asked for a supervisor. I got a supervisor and told her the she bumped me up to the next level without even asking me and felt that was almost illegal and getting into dangerous territory with the FCC. She said she would talk to the customer service person and then she said that they had no way to adjust the cost and that it would have to escalated and assured me someone would be calling me from the escalation team within the next couple days…NO ONE DID. I also told her I wanted to cancel and expect that because I was within the 30 day trial period I expected to get a FULL refund back as I had only used the service for 16 days and had already gotten close to going over the 35ggs WHICH was what my program was. They then said that I had gone over my data and that I would have to pay even though I was in within the 30 days timeframe. I thought that finally the supervisor said she would because of the issue with the girl bumping my service up and miscommunication they would zero out my bill. I have copies of all communications from Consumer Cellular which I will attach. Today, September 3, I received a bill from Consumer Cellular for $33.86. I called and spoke to a customer service person first, who then referred me to supervisor who started to explain to me that although I was on the 35gg plan, that part of an agreement was that if I used 500mg WHICH BY THE WAY IS APPARENTLY 1/2 OF A GG, WHICH WOULD BE USED WITHIN A SHORT PERIOD OF TIME, EVEN IF YOU HAD A 35gg Plan…if that was the case, YOU WOULD NOT BE ABLE TO CANCEL AND GET A FULL REFUND. YOU WOULD BE ABLE TO CANCEL…BUT YOU WOULD STILL HAVE TO PAY FOR SERVICES. NO ONE, TO MY KNOWLEDGE, EVER DISCUSSED THE 500 MG WITH ME. I HAVE ALL emails from CC and they only refer to the 35gg Plan and how if I go over I would get slower speeds and I could remain there or be bumped to a higher speed for more money. SEVERAL things upset me as I got the information over the phone from a customer service person after I took the time to explain my circumstances. AT NO TIME did the 500 mg come up. Also, it was my understanding that this was Unlimited Talk and Data Plan which I was told was $40…WHEN I spoke to the second supervisor, Ryan I was told that it was $20/mo for the talk and $40mo for the data. NO ONE ever told me the two were separate and would be priced separately. I would never have paid $60 for this as it did not offer me what I needed and there were other plans out there that did include talk text and data for only $40. ALSO…AFTER THE CONVERSATION on 8/27 WITH THE SUPERVISOR ADVISING THAT I BELIEVE THEY SHOULD NOT HAVE BUMPED MY ACCOUNT UP WITHOUT ADVISING ME, ESPECIALLY WHEN I WAS ON THE PHONE ASKING QUESTIONS ABOUT IT…I RECEIVED AN EMAIL MUCH LATER IN THE DAY SAYING HOW IT WAS CC PRACTICE TO AUTOMATICALLY UPGRADE YOUR PLAN TO GIVE YOU THE BEST RATE FOR WHAT YOU ACTUALLY USE. I felt this was sent to cover them for doing it without my knowledge while I was still exploring my options with the customer service rep as it was hours after my conversation with the rep and the supervisor. I ALSO GOT AN EMAIL DATED 8/27 SAYING I REQUESTED CHANGING TO THE NEXT LEVEL PLAN…WHICH I NEVER DID. I feel that Consumer Cellular is practicing unfair and deceptive business practices. ALSO, the customer service girl should not have bumped my service to the next level without my permission and letting me know that she was going to. It was my understanding that I could stay at the lower speed unless I wanted to change plans. The supervisor I spoke to at the time agreed that should not have happened and even said she would talk to that individual about that…and also said she would escalate it and have someone from escalation call me…NO ONE DID … NO FOLLOW UP. It was also my understanding that I could cancel and get not pay if done within the 30 days. Their recording while waiting for customer service clearly states, IF YOU ARE NOT SATISFIED, REGARDLESS OF REASON, PAY ABSOLUTELY NOTHING. I BELIEVE THIS IS FALSE ADVERTISING. They say they want to create lifetime customers and never get locked into a contract. ON AUGUST 26 I received an email stating "Thank you for your recent trial of Consumer Cellular’s service. With our risk-free guarantee, you were able to try our service with no obligation. When I spoke both to supervisors they kept going back to the fact that I had used 500mg and according to CC agreement ONCE I used those I could cancel BUT NOT GET THE SERVICE FOR ABSOLUTELY FREE. They kept asking didn't I see it in the papers I got from CC. I RECEIVED NO PAPERS AS THIS WAS DONE OVER THE PHONE. I WAS NOT TOLD TO LOOK AT AN AGREEMENT ONLINE AND WAS NOT EMAILED AN AGREEMENT. I in good faith canceled so I would not go over and could cancel my account with them for a full refund. After much back and forth, a supervisor agreed to take off $5.58 for some kind of overage but refused to zero out the account. I feel that Consumer Cellular is taking advantage of their customers and exhibiting unfair business practices. I would like to have the phone conversations pulled if possible as I believe that they will show my intent and understanding of my agreement with CC. AGAIN, I FEEL THAT CONSUMER CELLULAR ARE PRACTICING UNFAIR AND DECEPTIVE BUSINESS PRACTICES.

1 month ago

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Grant Sewell Dallas, TX

This is the worst company I’ve ever dealt with and that is saying a lot. First of all, they’re almost impossible to get a hold of their hours are only until 5 PM And they don’t work on weekends. I signed up for the service and went out of town for a business call I need to find out that I’ve had no Internet on my phone and since they weren’t open I was unable to contact anyone which meant I lost contact as well as a whole days worth of work. Once I Was able to contact them they realized it was an error on their part. Then my hotspot would never work and come to find out someone had made a mistake and they corrected that supposedly only it never was corrected and I had to contact them three times. And each time expect at least an hour to have to deal with them. They found that they sent me Wouldn’t charge and I immediately contacted them to complain and asked that I have the service disconnected. The girl told me to wait because I had 45 days according to AARP. I canceled on the 43rd day and asked how to send the phone back. They couldn’t tell me this and said I had to contact a different department a few days later per their instructions. I was then told that I was outside of my trial. Which I explained I was not and reluctantly they said that the phone would be excepted and they sent me the instructions on sending it back. I sent it back and then they charged me $585.85 even though they didn’t have permission To debit my account and the phone was returned. The worst company they stay away if you can!

1 month ago

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customer ratesyou Palm Springs, CA

Horrible, tried to transfer from Verizon, they promised all would work great with my Samsung Galaxy S10. Had the service for two weeks, never could get texting to work, customer service told me I would need to move to a different provider. So I switched, now I find out they are still billing me. Breaking out the find print Heather stated the confirmed the start and stop dates that spanned two weeks. They promised talk text and data, I did not receive this. Heather transferred me to a supervisor they hung up the call. Run from this company, they cant and wont deliver, and they charge you for services that cant or wont provide. They take advantage of Seniors, I ended up with back with Verizon, on a prepay, $50.00 a month, and most important, it works, yes Talk, Text, and Data. Again RUN away from Consumer Cellular as it Does Not Work, and they steal your money charging you for services they cant and wont provide. RUN!! I will never trust a AARP recommended company again.

1 month ago

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David Cape Coral, FL

When I was with this company I liked them a lot. They were inexpensive, reliable and their service was good. Some where along my moves I just lost track of them and now I'm with T-Moble. There is absolutely no reason that I would not go back with Consumer Cellular.

1 month ago

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Darlene Moore Wooster, OH

I have never had one ounce of problems with Consumer cellular other than I needed to change my sim card from the one that came with the phone to an At&T card because of where I live. Customer service was awesome and sent me one right away. btw to the person who said the back doesn't come off, yes it does. First time is a little tight then it is ok. If you're having problems with Customer Service are you being nasty because I have never encountered a nasty person. To the person who said you couldn't change your plan, yes you can because there's no contract. When I went on vacation I called them and added minutes and then when I came back a week later I changed it back. Now I have unlimited minutes so it doesn't matter. I am reading all the negative reviews and I am perplexed as to how you are reacting to the Customer Service Rep. I know that every product has a lemon and I would imagine CC would take care of the problem. If you happen to get a nasty person turn them in but make sure you aren't the cause of it. btw - Verizon is terrible. I had them and I would never go back to them. They rape you over the coals every time you have to get a new phone and their phones are expensive.

8 months ago

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Nicolas Sucich

Don’t do it - DO NOT ACTAVATE WITH THEASE PEOPLE- rude and belligerent service, and hours On hold !!! Better Verizon or AT&T To save $10-15 and have to deal with these people.. I don’t know if it’s worth all that. True, they did have good costumer service in the past. But that is definitely not the case anymore.

2 weeks ago

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Joyce Rybecki Anderson, IN

I wanted to change carriers to consumer cellular but I couldn't get the service were I live. They ran a $30.00 charge to make sure your bank we let them pull money out of your account. The person said that the $30.00 would be refunded but they have been taking $24.72 for 7 months form my bank account and I DON'T have a phone with them.

3 weeks ago

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Edward Walsh Watertown, CT

I have been with them for many of years, I need'd to upgrade my phone and it's been nothing but a nightmare. Try to buy this one phone and for three days now every time the price keeps changing. so gave up and keeping my 3g phone. and looking for a new carrier for service.

3 weeks ago

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michael witt Albany, NY

This is without a doubt the worst phone provider I have ever dealt with. Constantly being overcharged, customer service is a joke, if you want to talk to customer service expect a 30 minute to hour delay if they don't hang up on you first. I used the local Target store to purchase thinking that would help. NOPE. THEIR MISSION IS TO RIP OFF THEIR CUSTOMERS. My local Target store has a consumer cellular rep available for about an hour a week if they even show up at all. And then I am supposed to be understanding about their predicament. THIS COMPANY SUCKS. DO NOT USE. YOU HAVE BEEN WARNED.

1 month ago

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MICHAEL PASSMAN Jacksonville, FL

Bad news don't trust consumer cellular. I have had touble using our hot spot. After many phone calls no help in fact it got worse. And still doesn't work. I sent back the recent phone and switched to another carier (visible). So far very pleased. Unlimited streaming that doesn't slow down, but you can only use 1 device at a time and the speed is preset. Works great netflix and church with no digitizing. I got the warranty phone back they claimed it has deep scratches to the display whitch is odd I and others don't see anything wrong with the phone. Anyway after 9 years it has ended our relationship with this company. Shame on them don't fall victim to there so called 30 day warranty if you don't like the phone and or service don't get an expensive phone from them their warranty for us does.t hold water.

2 months ago

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Like Spicy Food Sara Pepperell, MA

They will NOT honor the MA tax free weekend if you buy a phone from them online or call them via the customer service line. They claim there is no way in their system to remove the tax and their Billing Department will NOT give you a refund on the tax claiming that their phones bought on line (or via phone) does not fall under one of the eligible items in MA that qualifies for the tax free weekend (the phone I was looking at getting was less than $100). After 1.5+ days in dealing with them, they have refunded the sales tax but I was TOLD this was a courtesy to me as the Sales Tax has nothing to do with them but between me and MA!

2 months ago

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Jerry Oconnor Gulf Breeze, FL

We have been with this company many months. We experienced problems early on with customer service. Believe me, quality control in not one of their bright spots. In fact it will attribute to their eventual demise in my opinion. From the beginning we had many dropped calls, no reception that meant lost time, lost money. After months of limited service we were still left in the lurch. Their whiz kids had no answers except for us to send the phone back for a replacement. As I write this complaint we are on our second phone, both were returned & sent back to us on account of scratches on the phone which I was unable to see with my eyes, & a magnifying glass. Our only option was to call Portland, Oregon ( main office ) where my complaint fell on deaf ears. When management got involved, they found out that the tower that T Mobile operates, does NOT put out a signal strong enough to satisfy our problem. They sent another simm card that does not help. Now we sit with 2 phones using one hoping that whoever calls can get through to us. Paying Consumer Cellular monthly for their service is nothing short of a crime. There are a awful lot on negative reviews on their site. You would think that a responsible company would respond. Then again if you do not have the right tools you will never get the job right. Terrible Company !

2 months ago

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Cheated Rockford, IL

Bought phone from target got lied to told me there was great service were i live . Lol had phone 3 months 80 % of time i tried to use it would say no net work service . I had $20 . 00 month plan got told it was unlimited talk an text . Lol i never tried to text because of no service but found out today i never had texting . That would of been $30.00 a month . Called them about problem 2 hours on phone oh you need a sims card. Wait a week get card no change Lol call them another hour on phone oh sorry you have no cell tower reception were you live. Lol then i tell the cancel service they tell me i owe them $35. 00 dollars to canceling a $20 .00 a moth plan i say give me a supervisor he taks $10.00 off then threatens me with collection if i dont give the the $25.00 who does that ?? Thats customer services that how a supervisor talks Lol i am on auto pay no servies for my consumer cellular phone and even worse customer services from there customer service representative i would not recommend them to my worst enemy. What a joke lol

2 months ago

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Phone User

I have had Consumer Cellular as my cellphone carrier for about 5 years. I never had any problems with them until this month. I ordered an iPhone from them on June 6. After it arrived and I had a chance to set it up, I realized I disliked the phone. I sent the phone back using UPS. Consumer Cellular received the phone in perfect condition on June 24th. They emailed me within 24 hours of receiving the phone saying that they had credited back to my debit card/bank account the full refund. They never did. There was NO refund from them in my account. Three days in a row I contacted Consumer Cellular, inquiring where was my refund. Each time they said that it takes 7-10 days for a bank to release the refund into a customers bank account. This is NOT true. This excuse is just what the customer service agents are trained to say!! I called my bank today and they said they never received any funds from Consumer Cellular for my account. Zero. Zip. Nada! So now, my bank has set up a dispute with Consumer Cellular to get them to make good on my refund. It should take several days or longer to get any results. Apparently Consumer Cellular has done this before with other customers: promising a refund but then not giving the refund!! This is a very dishonest, shoddy way to run a business!!

3 months ago

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Lisa Bantau Coeur d'Alene, ID

I have been with them for 8 years. It just goes to show those other cell companies that if you treat your customers right you don't need to tie them into a contract! The customer service has always been exemplary and the phone service is just as good as AT&t and Verizon

5 months ago

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Patrick L Sugrue Ooltewah, TN

My wife and I were totally on Verizon but I went to Consumer Cellular same service much more cost effective. She had to stay with Verizon due to her Apple watch I have had no issues no problems with getting service anywhere in America works like a charm great job

3 months ago

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Theresa Clark Lansing, IL

I’ve enjoyed Consumer Cellular for the last 5 years. Their service is reliable and affordable. It was through Consumer Cellular that I got my first iPhone. Their payment plan for the phone was so easy to set up and customer service is always available should you need it. I never have any surprises when my bill comes. Consumer Cellular is a great choice for me, I’m with them for life.

5 months ago

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Amy Jody Raleigh, NC

I love Consumer Cellular. For me, the best thing about this company is their customer service. When I call, I actually get at human being, without a long wait! And I can understand him or her. In a world that is quickly becoming disconnected from human contact, Consumer Cellular is one of the remaining places where you can go, hand your old phone to them, and they do all the transferring of your photos and contacts for you. They even change the SIM card. Yes, I could do that myself, but it'd be a bit of a struggle. I'm not a teen who hyper-ventilates by their phone, nor do I sleep with my phone, nor am I married to my phone. So at $30/month with 3GB of data, that's just fine for me. I hate doing every little thing via an app. I want to deal with a human being, not a website, not an app, not a robot on my phone. So Consumer Cellular is great for me.

10 months ago

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Lisa Witter Lutz, FL

My parents had consumet cellular one phones they were told that their bill would be 20.dollars a month come to find out it was over 40.00 . My parents are on disability and retired. When they told me I switch them to Spectrum and their bill is 14.00 a month I would not recommend consumer cellular to anyone.

1 month ago

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Radhika Nina Marie San Francisco, CA

In the beginning I was sold by the promises that it would have low monthly rates and flexibility. There were so many problems with this company insofar as not ever being able to get a customer service person on the phone, the 25 Day, not 30 day pay cycle and the fact they will without customer consent bump you up to the next tier and have a $45 plan become $65 for .10 gb overage of data. I wish I would have gone to the FCC about this fraud of a company who claims to have the interests of the older adult at heart, it's a shame they are allowed to continue their shady business practices.

2 months ago

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DJR Salt Lake City, UT

Was traveling,camping, and using my phone as a hotspot and went over my data limit -owed an additional $22 (15 days late) which I would pay on next bill. However, they contacted me on Friday and threatened to shut off service. On Saturday I instructed my bank to pay the $22 which CC would receive on Tuesday. I called CC and told them that payment was on its way, rep acknowledged the info but CC shut off service two days later on Monday. Fortunately, I was in a city, cancelled CC and went back to Verizon. $22 overdue for 15 days and they cancelled service! what a BS scam.

2 months ago

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James Peterson Columbus, OH

You get what you pay for. If you are a cellular junkie who needs no help when things go wrong, probably no problem. But if you need ANY help, be prepared for long waits on the phone, inaccurate advice on how to solve your problem, or just plain wrong answers. I actually solved a problem I had for several days at 9 am, tested to be sure it was corrected, and was unable to access the “corrected” problem 3 hours later. Based on my 7 days with their idea of service, I would not return to them if the price was free. A former very short user of a very poor service. The AT&T sales person who moved me to his service could not believe my complaints until he had to deal with an hour of trying to move my service (including one hang up by CC).

3 months ago

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Saber Homer Glen, IL

Consumer Cellular is without a doubt the worst cellphone company ever. There customer absolutely sucks, I needed a password reset. I gave them a call, after a 20 minute wait I was told, sorry can’t do That if you wait 24 hours you might be able to login into you’re account. Huh I replied, okay please could you tell me my account number. Sorry can’t do that, oh, so I confirmed my identity which the agreed, well can you email my account number to me, sorry can’t do that. Why don’t you wait 24 hours and login was the reply. WOW I’m wondering how much the paid to get such a good rating. At your own risk

3 months ago

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Tim Leaman Cincinnati, OH

Company offers good service and fair rates but doesn’t have a decent flip phone. Have had a few Doros now and this latest 7050 is a piece of junk. So many issues, i.e. fails to ring, texting is terrible, slow, and impossible to get correct fonts and letters correctly at times. Can’t hear as clearly as the old one! Get a decent inexpensive phone for us old farts who don’t spend all day taking selfie’s!

6 months ago

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Lisa C Johnson Catonsville, MD

My husband has Consumer Cellular. He has the basic plan. He just wants to make calls and doesnt want the internet or texting features. The plan is inexpensive because of what he has. The amount is deducted by autopay. We really dont have any dislikes about this company.

7 months ago

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cj thor Greenville, SC

GREAT Customer Service..... Good pricing........ OK coverage. Their biggest problem is that you have to go to a local Target store to try and get some assistance should problems arise. The staff look at you like they hate their jobs and have little interest in assisting you UNLESS you are trying to make a purchase !

4 months ago

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Larry Kutnicki Brooklyn, NY

I have using Consumer Cellular for about 4 years... with no issues! The service has been fine as expected, and the pricing very fair especially for seniors! When I needed a new iPhone XR (moving up from iPhone 6) CC pricing was fair ( basically the same as most others at the time) and the 24 monthly payments is working well for me. AARP membership offers a small discount too.

9 months ago

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Andrew W Hubbard Harrisburg, PA

I am so disappointed in this company.. because someone that was living at this address they say failed to pay there bill my phone was cut off.. its wrong because when i purchased this it was only me.. can you assist

1 month ago

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Sitansu B Ghosh Dumfries, VA

Consumer Cellular International Roaming My wife and I are Consumer Cellular (CC) customers for the last several years. We have used our own phones for the whole time. It worked perfectly. I do international travel at least one time a year. CC advised me that I should not use my CC phone for international calls. I used local SIM for overseas communication while travelling. In October 2019, before my travel, I logged into my CC account to check my status. I noticed that I could turn on international roaming. I thought that would be convenient. I call the customer service to have international roaming turned on. They told me I must T-Mobile SIM in my phone to get international roaming. My wife’s phone had an AT&T SIM. I went to the local Target and had a T-Mobile SIM for her phone. On the next day, I called 888-345-5509 and the representative told me that international roaming was activated for two phones in the account. In England, I did not try to use my phone for roaming. I bought a local SIM. My wife tried to make calls to US and locally in England. None of the calls went through. Each time we call a customer service message came in with a phone number. We called the number. That number took us to T-Mobile support and they send us to CC support. We did that for few times. Each time the representatives checked and told us that there was no problem and we should make the call correctly with country code if required. At the end of the day, not a single call went through. Back home, I was surprised to see $27.56 roaming charge in my invoice. I called CC customer service on 11/22. I wanted to know why none of our calls went though and I requested removal of the roaming charges. The rep told me that international roaming was not guaranteed to work and the other reason was that I was using a non-CC phone. I have read the documents posted on CC web page. I could not confirm the above two reasons for failing every single call. I also believe that making me pay for the failed calls will be unfair. I would like to know about the international roaming experience of other customer.

1 year ago

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Sam Knight Marysville, OH

I am surprised at how many bad reviews you've got on this site. I have not had any issues with CC. I ordered my phones and plan on line. Phone & SIM card for other phone arrived within 2-3 days. I called CC and within minutes both phones were activated and ready to go. The rep made sure to let me know that they would activate 1 phone at a time to make sure we were not without a phone. He clearly stated that some phones take 24 hours to transfer. CC even cancelled AT&T for us. I went into my AT&T account to make sure it was cancelled, and it was, indeed, cancelled. I've bought 2 smartphones from them, and both work fine. I researched the phones were I purchased them. The service is just as good as AT&T - good coverage, good reception. I monitor my data usage myself, and whenever possible, I use WiFi at home and work. As for the bad reviews, come on, people, you have to take some responsibility and research your product and keep track of your usage. Customer service was FANTASIC! All 3-4 times I called them, I could clearly understand them, and they were pleasant, helpful and friendly. A lot of these complaints seem to be partly the complainer's fault. Do your research, take responsibility for your data usage, choose the right plan and don't expect something that it's not. You get what you pay for.

2 years ago

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David Bessette Broad Brook, CT

I am retired now and I was in the wireless business for over 15yrs, TMO-AT&T and Verizon. First of all this is a great company and I will tell you why. I have searched everywhere and the price is the best for what you get. CC uses AT&T network or TMO with no slowing of the network speeds. Choose AT&T if your phones are unlocked, it has better coverage. AARP discount 5%. Their customer service guide is very simple to use and understand. I cannot find anything wrong with this company compared to all the others, they are the best. I could go on and on but i may be limited to comments on google. The negative is only on thing and I would not call it a negative and that is this. This company is not ment for data hogs, people who use much over 20GB of data a month. Yes you are a data hog and such you will pay for it. my bill is only $66.50 plus tax so about $80.00 for 3 lines with unlimited calling unlimited messages and 5GB of data which is plenty. Oh yeah if I go over that month it just bumps you to the next data plan up automatically with no stupid fees then back to your original plan. Do your shopping...... This is the best for none data hogs. Oh yeah their customer service is awesome. no one is perfect and they use call centers inside the usa only all easy to understand customer service team. Most people comments are when they are upset not when they are pleased. have a great day!

2 years ago

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One old man Ogden, UT

I changed from Verizon about two months ago and am absolutely DELIGHTED. I would give ten stars if I could. Not only am I saving $35 a month -- $420 a year! -- but I also have used more data than I ever did before and came nowhere near my 2 gig limit. And if I should accidentally exceed that, they just automatically bump me up to the next level ( which is only $5 per month more.) And I LOVE the fact that I can identify a call as spam and have it blocked for FREE. Even better than that, I asked CC to screen incoming calls for possible spam. They block it, but if I then see that it was not spam, I have the option of calling back. It also has a Do Not Disturb option for use at night. It holds calls until morning unless I list a number that will be allowed. In addition, if someone calls three times in about 45 minutes, the call is allowed to come through because it may be an emergency. And when I needed some help, I found it to be easy and quick. On top of that, all their service people are in the US and not Bangladesh or South Slobbovia. They even speak understandable English. My ONLY regret is that I did not do this years ago.

2 years ago

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Maurie C. Batavia, IL

5 stars are not enough! I am amazed that any of the other phone companies can stay in business with the LOUSY customer service they offer by comparison with the MAGNIFICANT experience I had this afternoon with 3 different customers service folks at Consumer Cellular. There were three because I needed to provide additional information and had to call AARP to get my member number and Call T-Mobile to get my account Number and Call my bank because my debit was denied (wrong expiration date) They were each polite, professional, knowledgable, courteous, friendly, and totally customer service oriented. What a VERY pleasant experience. I am switching both of my cell phones to Consumer Cellular IMMEDIATELY!

2 years ago

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Charles Bethpage, NY

I had been paying $50 a month for my mother to have service on Verizon. Because my family had unlimited, I had to pay for her to have unlimited. I decided to give Consumer Cellular a shot even though there were mixed reviews. I ordered my mom an Alcatel Go Flip phone and signed up for the unlimited talk plan from their website, which clearly states that they will but doing a credit check. When I signed up with Verizon, T-mobile they did a credit check as well, its standard. I see people have been leaving bad reviews because they were unaware of the credit check. An hour later I received an email saying it was shipped already ( free shipping ). 3 days later I received the phone with instructions to either activate the phone on-line or over the phone, I chose over the phone. The representative was very friendly and helpful. The whole process to port my mother's phone number over took 7 minutes. I asked if I had to call Verizon to cancel her service. He said no, but to be on the safe side it can't hurt. I called Verizon to confirm her line was canceled and it was. The phone/service works perfectly. They even give the first month free, can't beat that. I'm not one to write reviews but I almost didn't go with Consumer Cellular because of the mixed reviews. I'm starting to wonder if they are even legit.

2 years ago

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Gary Hall Saint George, UT

We have been members for many years now. We started with a cell phone for my 90 year old mother. Now we have their phones for my wife and sons, and I would switch as well if I didn't have two tablets and a phone with Verizon. But, time may change that. We now have also the "Ally" Medical Alert Button for my mother, who is now 93. When our first ally developed a slight problem, all it took was a phone call and they had it replaced for free within a few days. Every problem we have had has been solved by the best customer service we have ever used. Other companies should take note! Their phones used to be only for the aged, but now they have all sorts of phones and plans for the best prices around, from large smart phones to old flip phones. And we truly can cancel or change or add items quickly and easily!

4 years ago

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Doug Foerch Libertyville, IL

We are very happy using them for our whole family. Customer care is good, prices are very good.

3 weeks ago

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