iDeal Auto Protect
2.7
4.3
Overall Score
LAST UPDATED: May 16th, 2023
Founded in 2019, iDeal Auto Protect offers three kinds of car warranties that are customizable to client needs. Its warranty plans include roadside assistance and the ability to choose any ASE-certified mechanic.
iDeal Auto Protect also lets its clients set up affordable payment plans and offers a 30-day money-back guarantee.
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Ryan Lawrence Escondido, CA
The worst warranty company out there! They Will tell you anything and everything to get your money then they will NEVER pay out a claim!
Stay Far Far away from these crooks.
There are hundreds, if not thousands of people that can attest that they will rob you, lie to you and cheat you and never look back.
There are plenty of legit companies out there, I am ashamed I trusted these people at Ideal with my hard earned money. All in all, It was a $4,000 lesson... Now I'm trying to save people from making the same mistake as I have.
3 weeks ago
Robert Ward Carrollton, TX
I Deal Auto Protect is a fraud DO NOT WASTE YOUR MONEY
They don't cover anything and will not pay the vendor's
Even if its covered under the contact! They will have excuse not to cover it.
It will not let me give it a zero but it would be less
YOU ARE STEALING PEOPLE MONEY AND YALL ARE OK WITH THAT..
They are there to steal your money.
I have cancelled the all of the contact that I had with them and have not seen any of my money back!
DON'T BE RIPPED OFF BY IDEAL AUTO
This company is completely fraudulent.
They have not refunded my money at all
1 month ago
Laquita Roundtree Orlando, FL
The absolute worse company ever. Been going at it with them for almost 3 months due to them not being able to answer the phone or even worse return a call after leaving a voice message. They refuses to use the car dealership parts for our Volvo so we had to wait until ideal sent out there parts. After the car got fixed , the dealership wouldnt let us leave with the car due to Ideal not paying them for a repair in October of 2022 which we ended up having to pay. Finally after blowing up the customer service number and speaking to someone, they had me send over the receipt and stated someone will call me from claims in a few days to reimburse me the money they were originally suppose to pay. But like always I got no response. I left several messages and still no call back. This is the WORSE COMPANY I'VE EVER DEALT WITH. I wouldn't refer anyone to use this company.
2 months ago
kristen parnell Apopka, FL
UPDATE: After posting this negative review, I did receive payment fom iDeal Auto Protect for my claim, which I appreciate. I will note however that iDeal refused to pay for Audi-certified parts and encouraged I go to a mechanic that would install after market parts. This is okay, but I feel that this directly conflicted with the policy I purchased that stated in Vehicle Service Agreement Section VI, B. 8, "The following parts or services under the described circumstances will not be covered under this Vehicle Service Agreement: 8. Aftermarket parts which have not been approved by the vehicle's manufacturer".
I understand that the Audi parts are expensive. However, I do not understand why the warranty I purchased from IDeal Auto Protect would not cover a genuine Audi part. When I bought the car, I knew Audi maintenance prices were exorbitant and that is the reason I bought the warranty from iDeal Auto! Had this been a Chevy or a Ford, I would have not purchased this warranty. I don't understand why the warranty I purchased would not cover Audi parts to make this repair?
Original Review:
If I could give this company a 0 rating, I would. Extremely unethical business practices, they will string you along and never pay on a valid claim. I have dealt with them for over 4 months and their tactic is to wear you down until you give up.
BUYER BEWARE- do not purchase an extended warranty from this company!
3 months ago Edited March 27, 2023
jay Milford, CT
called ideal for a coverage for my car, the guy was super nice and very clear in explaining to me what coverage is good for me and what it covers. right off the bet I was treated very nicely by the guys, very professional in everyway. when they say they will call you back in 10 min they will !!! other company will have you wait by the phone for hours. I called them at 11 12 at night and some one picked up and took their time answered some question I had about my coverage.
the coverage made for me was on point it covers all the weak parts of the car like I asked while the dealer wanted 7k I was quoted no where near that it was really good price for the amount of coverage Made for me. these guys makes an very stressful event of finding extended coverage so easy I was laughing and joking with the guys at the end of the call. this is a very well operated company along with some really awesome and knowledgeable employees!a crank hub on my car is a known weak point and I was told by dealer it will cost 3k in parts and almost a week of labor which would be like 6k with my coverage it is covered with none of the headache I just need to give the dealer my ideal agent and they takes care of everything for you.
3 years ago
Rachel Davis Biloxi, MS
This is absolutely the worst, least responsive company I have ever dealt with. all they care about it making the initial sale. After that, they just evade your and the repair facility’s calls and voice messages. This company does their best to make sure they don’t cover anything. Scam. Don’t do it.
2 months ago
Thomas Kashul New York, NY
Purchased an Elite + extended warranty for $2500.00 Elite from Ideal. On November 15th 2019 for my recently purchased 2009 Chevy Tahoe. Ideal sales are very confident and convincing. Each claim I have made is either denied or they never fished it. My transmission failed. It sat in
2 months ago
Richard Alderman Brooklyn, NY
A typical experience at ideal auto; I signed up with Will T a few years ago. At that time he told me that he would be my sales rep over the full term of my policy. I brushed off the comment and figured I’d never speak to him again. I was gleefully surprised that isn’t the case. I call him semi regularly and he always seems to be on call and happy to speak to me. I highly recommend ideal and to speak with Will T for a 5 star experience
2 years ago
Tommy B Chicago, IL
I did some research on the top-rated companies and where I had looked, Ideal Auto Protect was very highly rated. I asked about their rates and the rep gave me a discount. Then she told me one thing that was quite compelling. She said Ideal honor about 93% of the claims, where the industry expanded in about 70%. I purchased the warranty and the process was very easy and went extremely smoothly.
Thank You, Ideal!
3 years ago
Brad Miller Falls Church, VA
Ideal Auto Warranty was number one when I went online so I got them last January 29. Every single step was explained to us. The rep told me what the rate was, how much it is per month and what type of warranty I will have. It was a great experience.
Thank You Shaun!!!!!!!
3 years ago Edited September 14, 2021
Mary Bigelow Miami Beach, FL
After dealing with several so called extended service companies, I was ready to give up . A friend referred me to Sean @ Ideal and not only will she be my friend forever but so will Sean!
He was attentive and understanding to my needs, didn't try to oversell me on items I did not need and is always available when I have any questions. All companies should follow the Ideal model of customer 1st before money.
When my vehicle broke down not only did they handle my claim fairly and promptly but they even sent a cab to pick me up.
Worth every penny!!!
You guys rock!!
3 years ago
Nick Williams Deal, NJ
I purchased a warranty on my Ford F150 last June. This morning my car wouldn’t start. Although I was covered for towing and rental car, my biggest fear was not being able to take my children to school or the time I would miss from work.
I called into ideal and spoke to the mechanic on staff. He was able to diagnose the problem and tell me exactly what I had to do to fix the issue on the spot. Needless to say my kids made it to school on time and I am a very happy customer. Having an ideal plan is like having your own personal mechanic on call 24/7
3 years ago
Rod pinson Bethany, OK
I brought my vehicle to Circle BMW dealership for a routine checkup. They found a problem with my motor and my driver side window, my luck.
I had Paul my service manager call iDeal Auto and they approved my repairs. I just paid my $100 deductible. I’m happy I bought the service thank you for keeping my vehicle working I don’t have much money so you guys did a great job thank you
3 years ago
Marty Leventol Huntington Park, CA
I bought a warranty for my daughters car in July. I wasnt sure if i could trust ideal because of all the other scam companies out there. My sales rep Michael was amazing at the time, and had extreme patience in explaining how the policy would work.
last week, my transmission actually blew out on the car as my daughter was driving home from college. Ideal got us a rental car as well as covered the repair. WOW!
I was impressed. Ron in claims was great and professional and helped get the shop paid quickly and my car back into my daughters hands... happy daughter, happy life!
3 years ago
Steve M Memphis, TN
They are frauds that take your money
After the sign you up
They will never respond back
I canceled them
They sent me a cancelation notice but they never sent me my money
It's been 10 months
Please trust me and read the bbb reviews
Not there site.....
Save your money your hard worked money.
Josha W kept saying check is in the mail. Hundreds of emails and text messages trying to get my money back. Then I get an email from a manager (Scott H), saying they fired Josh for unethical business practice. Scott said I should have my refund with in 2 weeks, that was over a month ago. If you call the number now, it says they are closed or you are transferred to a call service.
I have the proof of the cancellation letter plus all the emails .
STAY AWAY
6 months ago
Ken Fritch Littleton, CO
I purchased 3 extended warranties from thus company. Approximately 10 Mos after purchase I decided that I no longer wanted the warranties as the company took for 3 to 4 days to send an adjuster to the shop and and another 3 to 4 or so to finally deny everything as pre-existing. I signed all the paperwork 10/18/2021 to receive the refunds and I am still waiting for the refunds. I have contacted Josh W. and Ron F. over 150 times via email and numerous times via phone to know resolution. If I could give this company negative stars I would. I work in the automotive repair business and have for roughly 40 years and I have never seen an aftermarket warranty company as bad as this one. I would say before you make a decision to buy go to the BBB site and check the reviews there too.
7 months ago
Peter Kang Winston-Salem, NC
DO NOT purchase any extended service agreement with Ideal Auto Protect. This company failed to send me any refund after contract cancellation was signed for 8 MONTHS! Long story short, I purchased a Elite+ plan for $3000 on 11/11/2021 and had my plan canceled on Feb 17, 2022. The company promised to send me $2119 within 20 business days as a refund for canceling my policy in the cancellation contract. For the next 8 month, they have never sent me any checks for the refund. Until now, I’ve written tons of emails and given them phone calls almost every week to ask for my refund. They claimed they will deliver my message to the billing department, they claimed they will issue and send the check. But I NEVER received any check that they promised to send me. I asked them to send me a tracking number if they ever send me a check, still no response on that. Account Number: 5236185115-C
8 months ago
Mitchell Levinson Pleasanton, CA
Fraud, Lies, Concerted and Persistent Efforts to Frustrate Customers into Giving Up on Their Claims.
Ideal Auto Protect (IAP) intentionally employs DECEPTIVE and FRAUDULENT business practices designed to frustrate customers into giving up on getting their claims properly reimbursed. My first claim was for a measly $302. First, they said they would pay the claim directly to the shop on their credit card, but when it came time to pay, they said they could not do that and would need ME to pay and then they would reimburse me. It was a TRICK! I have kept the 85 emails back and forth with them falsely promising to send the check, that the check had already been sent out, that they had sent me an electronic check. NONE of it was TRUE. After 3 months of hounding, they finally paid it. My second claim was for $674. The same thing: they said they were going to pay directly with a credit card, then when it came time to pay, they said they could not do that, and I needed to pay myself and they would reimburse me promptly. After 126 emails, 42 text messages over 3 months, culminating with me having to write a scathing review online, they finally reimbursed me the $674 ON THE CONDITION THAT I REMOVE THE BAD REVIEW! This is why there aren’t many more bad reviews about them! They EXTORT you to take them down or they won’t pay! I can’t imagine many people would have persevered so vigorously, and THIS IS THEIR STRATEGY! Frustrate you until you finally give up! I have worked mostly with Josh W, but also with Ron F and Shaun M. Most recently, they have tried a new tactic. Even though the navigation system is clearly called out in my contract, when my navigation system broke recently and needed to be replaced for $890, Josh is now claiming that it is not covered! They are just trying to get out of having to pay and they are BREACHING THE CONTRACT! Stay away from this fraudulent company. It is a SCAM, and they will do everything they can to avoid paying you. My next step will be to file a complaint with the Attorney General of New Jersey.
8 months ago
Rick Krause Sr Waukesha, WI
I made two claims both declined I talk to Alex w and he lie to me . Can't be trusted wow how is this business still open
1 month ago
George Berger Eatontown, NJ
Just want to thank ideals customer service team. After not having a claim for the first 4 years, in my final year of service I filed a claim for my turbo charger and they quickly took care of and authorized the repair. I plan on renewing my policy and signing my sons BMW up too. Thanks again
2 years ago Edited September 14, 2021
Natasha Orton Topeka, KS
I have both pros and cons about this company. I decided to buy Elite + from them because they don't deal with third parties. That is why it's cheaper than other companies. I know my warranty can't be guaranteed to covered everything, but it's still a good deal. My warranty didn't approve the cost to cover a rubber hose because it's not a part on my list, but my AC compressor got denied which it is on my list. I found out they said they are unwilling to pay for the parts because I have only been a customer for 17 days. I have no idea how long I must wait until they are able to pay to get my SUV fixed after I already paid them the full price and signed the contract. So, I went their website, but I couldn't find any of the rules that say I am supposed to wait until my warranty starts covering the parts and labor for my vehicle. My husband told me that someone who works at auto shop suggested me to get a warranty from another company, since they don't have any issues with them. So, I called Ideal to get a full refund because I didn't think they would help with my SUV at all. It was kind of weird they told me that my SUV is bad because it had something break after 17 days? Its not a new SUV, it’s a 2013. I didn’t understand what they meant but I didn’t care what they thought of my SUV. I didn’t have time to argue with them, since I am a very busy person. All I care is that they do their job, which is to take care of my SUV if anything goes wrong with it. That is what warranty is for. They said they can try again to get approval for my AC compressor and asked their head manager about it. Finally, they decided to cover my AC compressor. Right now, I am not sure about that company because I am afraid that they won’t approve things in the future. It would be a waste of my money if they are not going to cover things, and I may end up getting a warranty from another company that I was suggested to look at from my mechanic. I will change the review and update this if my SUV has a broken part again and see what happens. Hopefully, I will have a good experience with them.
3 years ago Edited September 14, 2021
Carly Leventoff Monticello, NY
After speaking to Shawn on the phone I really felt that my voice mattered to this company. It’s great to know that I am values and respected when I do business with someone!! I will definitely recommend to all my friends and family.
3 years ago
Ally Anderson Harrison, NJ
This was such an amazing experience, Shaun worked out every detail of the policy with me and as soon as it was time to make a claim I had no worries. They worked with my technician and he said this was the easiest company they have worked with. Would totally recommend!
3 years ago
Ramon Charles Brooklyn, NY
I have researched and found out that there’s no middle person with Ideal. When it comes to paying for the warranty it’s only though Ideal it’s not though anyone else so it’s less people & less hassles Ron my sales rep did a amazing job and got me the best policy for my truck!!!
3 years ago
Grashard V Brooklyn, NY
I purchased a new vehicle and I looked up warranties on the internet. The interaction with Ron my sales rep from Ideal was good and every time I spoke with someone, they were knowledgeable. They checked on me and got me what I needed for my vehicle. They also made the payment plan work for me.
3 years ago
Alexis Hamilton Great Neck, NY
I was shopping for quotes on my Range Rover Evoque. A friend with the same car had a suspension issue and he recommended I call ideal auto protection before it was too late. I spoke to Shaun and he honored me a Veterans Day promotion saving me over a thousand dollars. Now I can drive my car without worrying.
3 years ago
Isaac West Long Branch, NJ
I purchased a warranty for my Subaru from these guys and can truthfully say it was a pleasure to work with them. Shaun had helped me find the best plan for me and is always available to help me out with any questions I may have. I highly recommend this company. Great price, great service and accommodation. Happy I bought from them.
3 years ago
Casey Trumble Chicago, IL
This is a scam, they take your money. Deny your claim, and when you ask to cancel policy for a refund. They give you the runaround until you give up without a check. The only way to get your money back is to get other people involved. I got my money back after I got a local news station involved, they will not do it for just you. Keep good records of who you talk to, when you talk to them, and what you talked about. You will need this to give to the lawyers, or the reporters.
6 months ago
Kuba Lake Worth, FL
Honestly I don’t know where to begin, I’m currently without my car and haven’t had mine back for the past 4 months. As a warrantee company you’d think they show some sympathy, no instead they take a whole week to send someone out to see if it’s a legit problem then another 2-3 weeks debating if they’ll cover it, then finally we get the part after 6-8 weeks of waiting just to find out the part they sent was FAULTY. This ordeal has been very stressful and to top it off they’ll only cover as little to none of the rental expense even though they are the reason my car has been in the shop for over 4 months. No one wants to answer the phones anymore and every time someone promises they’ll call me back I never get a call back. I am currently over $4000 in rental expense due to the fact that I need to drive to and from work. That’s not all, I still have to pay and additional thousand dollars to get my car out of the shop because they only cover half of the labor and only the main component part for the repair even though I was promised $50 deductible at most. I’ve been super respectful when speaking to the claims department but nothing seams to be happening, my mechanic is frustrated along with myself and I do not wish this type of issue on anyone. Do yourself a favor and please find another warrantee company, learn from my mistake of choosing Ideal Auto Protect.
10 months ago
Lauren Miller Seattle, WA
The company was very attentive and worked with me on pricing. They explained everything and explained what it would cover. I personally do not know much about cars but after they explained it, I fully understood the coverage I was getting. I am happy I bought a warranty with them and I know if i ever need anything they would be there for me.
3 years ago
Gabby Waller Plano, TX
Mr.H was so helpful. I do not know much about cars and he explained everything to me in such detail and was very patient with me. I highly recommend this company and would ask for him again if I needed anything.
3 years ago
Malik Hall Merrillville, IN
They are extremely deceptive and dishonest. Terrible customer service. Josh is a compulsive liar. Never use these devils.
2 months ago
William Cartmill Los Angeles, CA
Company never answers phone and rarely calls you back. When they do they just lie and delay. Worst company I have ever dealt with
2 months ago
Ryan Lawrence Escondido, CA
STAY FAR AWAY FROM THIS JOKE OF A COMPANY!! They will promise you the world, promise to fix everything with no issues. But they will not. Their mission is to string you along until you give up trying to get payment. I’m on 9 months of trying to get only a partial amount of what is due to me.
Most likely will never happen
7 months ago Edited May 11, 2023
Review Source
Gennaro Sarrunbo Brooklyn, NY
My review wouldn't count
But trust the bbb website on idealauto protect..
They are frauds that take your money
After the sign you up
They will never respond back
I canceled them
They sent me a cancelation notice but they never sent me my money
It's been 7 months
Please my loss is your gain
Please trust me and read the bbb reviews
Not there site.....
Save your money your hard worked money.
Josha w the clown that own the co. And the two other clowns
Prove me wrong....
I have the proof of tue cancelation letter plus all the emails .
You do you frauds have...
God has a place for you clowns
Go to work and earn your money
Like we all do ..
1 year ago Edited July 18, 2022
MONICA DAVIS
This company is very fraudulent!!..PLEASE BEWARE!!!!.This company took my Money..I asked for a refund back in September 2021 They emailed documents for me to sign and said a REFUND will be issued.. It is now March of 2022 and still no refund 😳... I have calledl several times a week and
all I get the run around...Rashad
talking over me saving an aelectronic check has been issued but how is that when I never gave my act information nor have they ever asked me for it.. I speak to the same 3 people Rahsad, Edward and Josh all suppose to be Managers and always pushing the issue back and forth to one another..I will have to file charges against this company they owe me over $2000 and I can not take a huge lost like that and the main thing its highway robbery. Just wrong!..😥..PLEASE DO NOT USE IDEAL FOR WARRANTY YOU WILL LOOSE YOUR MONEY... I should have checked the reviews on this company first. Its Horrible. Fraud, Fraud ,Fraud!!!!..STAY AWAY FROM THIS COMPANY! 😔 😟
1 year ago
Jen Cook Putnam, CT
Scammers, CROOKS thieves!!! They take your money but will NEVER FIX YOUR CAR! BUYER BEWARE, DONT BE FOOLED by IDEAL auto protect. After they have your money they will be rude, threatening and will harass you. I filed a claim with my credit card to get my money back as NO service or product was ever provided by Ideal/Josh W. My car was at dealership for almost a month before I was forced to file a claim against Ideal and pay for all repairs and towing myself. They never provided a rental car either! Josh W claimed he shipped my high-pressure fuel pump on 1/17/22 then promised me on 2 different occasions that my part would be there 3-5days from 1/17/22,which is completely false! ups tracking number (provide by Josh himself in his response below) #1Z1Y11010212208058 PROVES the label wasn't even created until 2/2/2022 and was overnighted--I filed claim with my credit card on 1/31/2022; I picked up and paid in full for my car myself at my dealership on 2/1/2022. proves they never had any intention of fixing my car they only sent a random part after I filed a claim against them. Josh/ideal is also accusing me of trying to defraud them stating my engine light was on and my high-pressure fuel pump was pre-existing before I purchased the warranty from ideal this is a complete lie from Ideal/Josh!--Google the service bulletin TSB #SIM010116 (see below complete link provided directly from Ideal/Josh ) service bulletin states my HP fuel pump would have been covered and paid for in full by mini on 12/3/21 when I purchased the warranty from ideal. My cars age and mileage (also stated by ideal) was within the correct time frame/mileage to have MINI cover the HP fuel pump in full. This proves I was not trying to defraud ideal and the HP fuel pump was NOT pre-existing-If I was trying to do what Josh is accusing me of--ask yourself why would I spend $3000 on a warranty from ideal when mini would have just fixed my hp fuel pump for free? No mechanic ever said I had anything pre-existing this is a complete lie by Josh/ideal! My dealership has all service records on my car to prove this, contact Warwick Mini dealership they have everything documented what has occurred. The part that was shipped on 2/2/22 (2days after I filed a claim against them) the part they sent was not even a High-pressure fuel pump (cost over $900 for a high-pressure fuel pump for my car) Ideal tried to defraud my dealership by sending some random cheap $50 aftermarket part that didn't even go to my car!! Ideal auto protect/Josh W (also goes by Wil or Shawn) are the people defrauding, scamming and stealing from people-they belong in Jail for fraud and theft!
Key facts: 1. If ideal approved fixing my car why would I dispute?
2. Josh states pre-existing however his own link (he provided below)
proves my cars HP fuel pump was covered on 12/3/21 when I purchased from ideal therefore not pre-existing!
3. UPS tracking (also provided by Josh/ideal) #1Z1Y11010212208058 proves label was created 2/2/2022 - 1 day ship-I filed claim with my credit card on 1/31/2022 and picked up and paid in full myself on 2/1/2022. Proves that Josh/ideal NEVER sent part on 1/17/22 like they told me.
4. Ideal/Josh has proved everything I said with his own documentation, he's the one whom provided the tracking number and the service TBS information for you see. There was absolutely no reason for him to bring my children's names into this, just shows what type of morals and integratory this company and Josh have-thieves, liars, no morals, scammers. PLEASE DO NOT GIVE THIS COMPANY YOUR MONEY!!
If you have been taken by them look up your federal rights by fraudulent companies, file a claim, get your money back and speak up so others don't have their money stolen from Ideal Auto protect. If I could give this company negative stars I would.
1 year ago Edited March 15, 2022
Reply from iDeal Auto Protect
Hello Mrs. Jennifer and Montana Cook,
We are sorry you are upset by what happened. However it is only fair for everyone who reads this to understand what truly happened and see how you were CAUGHT trying to file a FRAUDULENT claim. Even after we gave you an approval on the item PRIOR to your start date as a one time courtesy, you still went and did the wrong and unethical thing and disputed your charges. You Mrs Jennifer & Dakota Cook are the Crooks and scammers here.
-Purchase Date : 12/3/21 (advised of 30 day waiting period)
-Start Mileage of Contract - 96,406
-Date of claim - 1/13/22 (almost exactly 30 days after)
-Miles on car time of claim - 95,705 - BELOW start mileage
The customer was also aware their was a service bulletin issued by the manufacturer (TSB #M010116), however her warranty ran out and was responsible to fix the problem herself, thus why she went and purchased the warranty and immediately after her start filed a claim.
As mentioned, we did APPROVE this claim even though she was under her start mileage. however, due to lack of truckers nationwide, the part was delayed for 2 days so the customer decided to dispute.
We will notify our fellow competitors to watch for this VIN # and customer so they can avoid potentially a fraudulent claim by her again.
We apologize again for any inconvenience and are very thankful for everyone's business.
Stay Safe and GD Bless everyone.
----
Reply to Mrs Cooks False Accusations.
1. She NEVER asked for a refund. She went directly to her credit card company after we notified her of the fraudulent claim and disputed the charges. If she would have asked for a refund, by law we would have been required to give her one.
2. Her engine light was on PRIOR to signing up with us. The mechanic confirmed this. In fact the Service Bulletin was issued prior to her signing up with us, she ONLY signed up because she had this issue, there for obviously her light was ON.
3. Again, Mrs Cook fabricated the chain of events. The part WAS shipped AND SIGNED FOR. We do apologize it was late, due to the trucker shortage the entire county is facing, but we did offer Mrs. Cook a rental in the interim, this of course is part of our terms and conditions. Here is the tracking number so everyone can see the truth. UPS Tracking number 1Z1Y11010212208058.
4. If the customer was under warranty for this Service Bulletin, why would she not get it fixed by Mini direct? It would have been ZERO COST if under warranty. The facts are, the dealer confirmed Mrs. Cook was in fact OUT OF WARRANTY and would be billed for the work, thus why she signed up with us.
Remember we covered her claim even when she clearly bought this to deceive us and even thought she was not yet at her start mileage. Yet she still disputed her charges.
We apologize to our genuine customers who have put their precious time into reading this. We hope exposing these type of shady consumers, will make it tougher for them to try and file the same claim with yet another company.
All the best.
iDeal Auto Protect
Feb. 16th, 2022
Josh Sivan New York, NY
Henry B. is the best, thank you Henry for the deal you gave me . He was really patient and went through detail with what comes covered in the plan. Thank you!
1 year ago
hector maisonet Ocala, FL
Wish I could put 0 star. I have been dealing with these clowns for a month or more and am still waiting for payment. This company is full of liars. They never paid me to repair my vehicle. First they told me that the payment had been mailed to me, which I never received. Then they told me that they were going to pay me by electronic payment which they have never done, with the excuse that they are waiting for their accounting division that I must wait 24 hours, which has been 2 month already. This guy named Josh W and his supervisor are the worst of the worst. I paid 3k for my elite plus and when it came time to use it they never paid the dealer and I ended up paying the dealer to receive my vehicle which was there for almost a month. Please never use this company.
1 year ago
Review Source
Brian Butler Durham, NC
Update to my last post. Josh did call me back and we worked out the coverage for the sensors. They are now going to cover these and sent the authorization to the dealership. Thank you for sticking to your word Josh.
1 year ago Edited September 14, 2021
Virginia Rogers Hawley, PA
After fighting with Ron and josh since June over a claim, a Mr G called me. He claimed to be owner of the company. He said my claim was only approved for $474.00
Claim was approved for $868.46
I’ve filed with BBB, am filing with consumer affairs and will take them to SCC. Three crooks.
I am looking into having this company exposed on local news.
Do not buy from them
8/5 owner of company is threatening ME with a lawsuit for writing bad reviews. I wrote to BBB too. A person would not go thru all this trouble if the company was just. Company still owes $400.00 from recent claim.
My next steps are a complaint to CA, the attorney general and SCC.
Buyer, read reviews carefully. They are either glowing or horrible. Men who work at IDEAL are very rude and threatening. Trying to scare me into submission to a less than reputable company.
1 year ago Edited September 14, 2021
Reply from iDeal Auto Protect
**PLEASE READ - This customer is trying to extort more money from us AFTER she had already accepted payment for this claim and deeming it closed**
This issue has been resolved and all claims have been paid for. The customer accepted our payment and is still a customer of iDeal Auto Protection! We look forward to servicing you and the thousands of customers nationwide! Stay Safe.
Aug. 4th, 2021
Yvette Fraser Franklin, TN
I purchased a policy and had several items occur on my vehicle, which you'd think covered on the top level plan. For example the oil pan gasket. I also realized looking at the policy that so much wasn't covered, and essentially each time I had a significant issue, they turned down the claim. I sold the vehicle 3/21 and have tried to get a refund as contractually required - and now 3 months later, a host of emails, no refund yet. Had almost a year left on the policy and it is a significant amount of money - but they certainly aren't going to meet their contractual obligations without email after email, each time either being ignored, or being given a false assurance, then nothing happens. I'm on my 5th round of communication right now. Buyer beware of this group and read very carefully what is covered - likelihood you'll have some major problems with your car AND you'll be paying for it, not this policy.
1 year ago
Coni Finney Lubbock, TX
I work for an auto dealership. Our client had an extended warranty thru Ideal Auto Protect. It is definitely NOT 'ideal'! It is obvious this company is nothing more than a scam company. Companies like 'Ideal' give legitimate warranty companies a bad name! The claim was sent in and payment requested. The company will not return phone calls, when someone does answer they pretend to be an answering service. When I emailed JOSH demanding payment he called me and said he 'needed to get a card' to pay us by phone. He then put me on hold for over 3 minutes, came back and said that his BILLING MANAGER would call me within 15 minutes. it's now been over 30 minutes and of course, no return phone call. DO NOT GIVE THIS COMPANY YOUR HARD EARNED MONEY - read the reviews on Better Business Bureau and Yelp - then RUN the other direction! If you want protection that is not a scam, your best bet is to always go with the manufacturer's plan. They are going to be there when you need them. This company is by far the WORST I've ever dealt with and I've been in the auto business for 36 years!
1 year ago Edited September 14, 2021
Youssef Ahmed Brooklyn, NY
Jason was excellent and explaining the coverage and give me an excellent price too. I will absolutely be referring my family members and friends to Jason thank you so much
1 year ago
Greg Lonergan Las Vegas, NV
I purchased Ideal Auto Protects finest extended service agreement; the "Elite +" agreement. After now having needed three services on my truck and notifying Ideal of those services, they have declined any and all repairs to my vehicle. They did not pay for the rental car or towing and I had to pay for everything.
I emailed and called to Ideal Auto Protect with no satisfaction, and most times no return email or phone call, my communications were mostly ignored.
NOTICE BE AWARE; This company is not legally incorporated and purchasing a extended agreement from them cost me $3.000.00 and they would not refund my money to me.
1 year ago
K Rich Ponte Vedra Beach, FL
I took my car in on Friday and it is next Friday now and they are still lying to me. First they asked for a diagnostic report. then they said they needed to schedule an adjuster to come out which took 2 days just to schedule it. Then it was scheduled (supposedly ) and 3 days later still no adjuster. Two days ago the adjuster was supposed to be there then the next day they said he'll be there today now they say they don't know when he'll be there as if the don't give their adjusters any schedule for a day! Now I have been in a rental car for a week with nothing done on my car. Josh is cordial but an ass who says things like it was nice talking to you after you call him out for lying to you! Seems like they are trying to extend the time it takes to get you to go away and just pay the repair yourself Not good business no matter what the case is!! Have never had to use the warranty and now that I do they won't pay!
2 years ago
Gavin Reuter Dumfries, VA
YOULL HAVE TO SUE FOR A REFUND
I first purchased coverage through this company in October of 2020. I traded in the vehicle I had purchased coverage for in December of 2020. On December 17, 2020, I submitted the cancellation forms and waited for my refund. After not receiving the refund, I reached out for an update on my refund. I was told that it would take 7 - 10 business days. I waited...until January 13, 2021 and still had not received the refund. Once again, I asked for an update via email. There was no reply. On February 2, 2021, after STILL not receiving my refund, I emailed the company again letting them know that I was going to begin reporting their company via poor reviews and consumer groups. I was contacted by phone within minutes of posting a google review. I was assured that the issue would be resolved and I agreed that if a tracking number for the refund was provided, I would remove the poor review. On February 3, I was provided the tracking number and removed my poor review. It is now February 10, 2021. The tracking number provided by the company shows that it STILL HASNT BEEN MAILED...waiting delivery to USPS. This means, of course, that the company generated a tracking number internally, but failed to deliver the package to the post office.
This company was really quick to take my money to close sale but does not seem to be capable of refunding money which is not rightfully theirs. I will be pursuing legal action against iDeal next week. I would not ever recommend this company to anyone. Buyer beware.
2 years ago
Vanessa Bermudez Hollister, CA
Ideal auto protect is a scam they need to be held accountable for scamming consumers.They are rude, unprofessional, and never answer the phone. They lie they say they will call and send a check a whole year pass and nothing they are really scam artist. Talked to Ron F and Josh what a joke they just say a manager will contact you nobody called why ? Because this is a SCAM!! Whoever works at this company are doing something very illegal just taking money from people.
They wont give you a refund no matter what you say. They should not be in business as they are bully scams.I Paid $2100 all at once thinking that I was getting a good warranty I call to make a small claim denied after few months another small claim denied had to pay everything out pocked and this past week my car transmission broke down and there you go they denied the claim after having emails and prove that the transmission was cover as they of course are a joke and scam company how they are still in business no idea! we shouldn’t let this people steal more money I’m putting a claim against them. Please don’t waste your money TERRIBLE company
2 years ago
Victoria Ward Naperville, IL
This company is a total SCAM / RIP OFF
This company is a total SCAM / RIP OFF
This company is a total scam/ rip off. Steal customers money. Don't Pay claims. Gives customers the run around. Wish I never seen this company online. FRAUD! FRAUD! FRAUD! SCAM! SCAM! SCAM! I purchased an Elite warranty for my vehicle. I never had any issues with my vehicle. Purchased the warranty over a year ago. I took my vehicle in for service cause it started to leak oil. Based on the diagnostics I filed a claim for repairs. After two weeks of back and forth, Ideal said they needed to send out an adjuster. After another week of calling and calling for update he stated that the adjuster stated that the repairs needed are pre-existing; and, was a result of my truck overheating. I told ideal My truck never overheated. NEVER! and I told them someone is lying. I purchased my warranty over a year ago with Ideal and had no trouble with my vehicle until a year later and the adjuster is saying the issues were preexisting.
That was a complete lie. This company does not want to pay. They are selling fraudulent warranties. Do not purchase anything from this company. I wish I had come here first before I paid in full for the warranty. The claims representative and/or the claim adjuster are liars. They don't pay claims. They are a complete scam.
And, by the way this company keeps protesting my review because they don't want the truth to be told.
2 years ago
Payment Receipts Dallas, TX
I would rate a -5 or 0 if I could, but it's not possible. The company is a scam and a group of scam artist. Call them by name 1 by 1: Ron, Josh/Joshua, Joey, Chuck, Ralph, and Larry. You claim autopay will allow payments to be made on time, and then do not run the credit card so you can cancel customer policies and claim "nonpayment." Do not get a warranty from this company. Read the BBB complaints filed against them first! They do not answer the phone, any issues you have to call them 10x per week, they tell you one thing and the other person tells you another, Ron who approves everything is never available or always on the phone, and the list goes on and on. This is not customer service what so ever. When you cannot get an immediate receipt of payment there is something wrong. Even if payment has not gone through, you still receive a receipt. Ideal Auto Protect does not protect your vehicle or provide a warranty. They protect themselves and pocket the consumers money. Crooks and criminals is what they are. After issues that they cause arise, Josh comes in and states, "I'm sorry, but there is nothing that I can do," when a week prior its, "we have your credit card number here, your policy is in good standing and the billing department will email your receipt." LIARS, LIARS, LIARS, SCAM, CROOKS, UNETHICAL, RESTITUTION, LEGAL ACTION. Any review above 1 star is a LIE, and another tactic to hide the real reviews.
2 years ago
