iDeal Auto Protect

Buyer beware of this company. This is the worst auto warranty I have ever purchased. I purchased a 4year 150,000 mile Elite+ warranty from this company in 2019. I had my truck serviced at the dealer making sure everything was done to keep from compromising the warranty. This year I had the transmission go out on my truck 150 miles from my house. I called the ideal auto protect and they told me to get it towed to a repair shop with a ASE mechanic. I looked up transmission shops and had it towed to one that was close to my location. Ideal auto had me authorize the shop to remove the transmission pan and inspect. The shop did and stated that the transmission needed replacement. The warranty company then told me they needed a inspector to go out and inspect the vehicle to prove that this was not due to abuse. It took almost 2 weeks for them to get a inspector out and the inspector stated the same thing. That the transmission went out from a unavoidable issue of the torque converter exploding. Ideal Auto Protect then got ahold of the shop and stated that they want me to authorize them to do a complete tear down of the transmission and Ideal Auto Protect wants to send out a inspector to prove there was no foul play. I authorized the tear down. Once the inspector looked at he he stated the same thing. Ideal Auto Protect then took almost 2 weeks to decide that they were not covering the transmission due to the torque converter not being a part of the transmission. The shop argued the point stating that the torque converter is a part of the transmission only to have ideal Auto Protect deny the entire claim sticking me with the entire repair bill and all the inspection costs. This being said they had my truck for over a month battling with the warranty company and in the end I had to pay $6646.95 to grt my truck out of the shop. Now Ideal Auto Protect still will not provide me any paperwork actually stating why they denied my claim. Joshua Walker keeps lying and stating that he will get me the paperwork tomorrow it has already been almost 2 months.

Stay away from this company!!! Everytime I've had my truck at the dealership they prolong the process. My dealership and I have been trying to call this company for 3 straight days and still no return calls. You have to fight with them on every single claim even though it is covered under your warranty. My dealership called on Tuesday to get approval to start the process and the representative who took the call told the dealership my extended warranty was expired. My warranty doesn't run out until 20:27and I still have fifty thousand miles available on is available under the warranty, It's this is the tactic that they use to prolong the approval process. I currently have an open ticket with a better business bureau. This is a bait in switch company. If I could give negative stars I would!

Do not buy this warranty. Let the record show I am writing this review before signing an agreement not to speak out negatively about the company “1:11pm mountain time, 10/09/2023”. From my experience it has been a terrible experience to get ahold of a claims person or customer service, only after leaving a voice mail promising to sue did I get a return call and it has been a battle to get reimbursed. The contract cost $3,000.00 in the contract it states they only cover 50% repair so you are better off saving the $3,000.00 for if a mechanical emergency happens. Also they do not cover taxs or shop fees. With the poor customer service I would not recommend this extended warranty to anyone.

Stay away from iDeal...whenever they want to sell you the extended warranty they say they cover everything, including taking the car to any dealership....be careful...DO NOT WASTE YOUR MONEY with them....I bought an extended warranty with them for a Mercedes Benz S-550 and wnenever there is an issue (couple of times) and you take the car to the Mercedes Benz dealership it is NEVER COVERED...the only time they covered it was an issue with the wiper cleaner pump that a Caliber Collision shop fixed for a low price....but every time there is an issue and take the car to the dealership IT IS NEVER COVERED... THEY ARE A BAD COMPANY ....DO NOT BUY FROM THEM.... they use the strategy that they cover everything and you can take your car to the dealership....it is a LIE !

The absolute worse company ever. Been going at it with them for almost 3 months due to them not being able to answer the phone or even worse return a call after leaving a voice message. They refuses to use the car dealership parts for our Volvo so we had to wait until ideal sent out there parts. After the car got fixed , the dealership wouldnt let us leave with the car due to Ideal not paying them for a repair in October of 2022 which we ended up having to pay. Finally after blowing up the customer service number and speaking to someone, they had me send over the receipt and stated someone will call me from claims in a few days to reimburse me the money they were originally suppose to pay. But like always I got no response. I left several messages and still no call back. This is the WORSE COMPANY I'VE EVER DEALT WITH. I wouldn't refer anyone to use this company.

They are frauds that take your money After the sign you up They will never respond back I canceled them They sent me a cancelation notice but they never sent me my money It's been 10 months Please trust me and read the bbb reviews Not there site..... Save your money your hard worked money. Josha W kept saying check is in the mail. Hundreds of emails and text messages trying to get my money back. Then I get an email from a manager (Scott H), saying they fired Josh for unethical business practice. Scott said I should have my refund with in 2 weeks, that was over a month ago. If you call the number now, it says they are closed or you are transferred to a call service. I have the proof of the cancellation letter plus all the emails . STAY AWAY

I purchased 3 extended warranties from thus company. Approximately 10 Mos after purchase I decided that I no longer wanted the warranties as the company took for 3 to 4 days to send an adjuster to the shop and and another 3 to 4 or so to finally deny everything as pre-existing. I signed all the paperwork 10/18/2021 to receive the refunds and I am still waiting for the refunds. I have contacted Josh W. and Ron F. over 150 times via email and numerous times via phone to know resolution. If I could give this company negative stars I would. I work in the automotive repair business and have for roughly 40 years and I have never seen an aftermarket warranty company as bad as this one. I would say before you make a decision to buy go to the BBB site and check the reviews there too.

DO NOT purchase any extended service agreement with Ideal Auto Protect. This company failed to send me any refund after contract cancellation was signed for 8 MONTHS! Long story short, I purchased a Elite+ plan for $3000 on 11/11/2021 and had my plan canceled on Feb 17, 2022. The company promised to send me $2119 within 20 business days as a refund for canceling my policy in the cancellation contract. For the next 8 month, they have never sent me any checks for the refund. Until now, I’ve written tons of emails and given them phone calls almost every week to ask for my refund. They claimed they will deliver my message to the billing department, they claimed they will issue and send the check. But I NEVER received any check that they promised to send me. I asked them to send me a tracking number if they ever send me a check, still no response on that. Account Number: 5236185115-C

Fraud, Lies, Concerted and Persistent Efforts to Frustrate Customers into Giving Up on Their Claims. Ideal Auto Protect (IAP) intentionally employs DECEPTIVE and FRAUDULENT business practices designed to frustrate customers into giving up on getting their claims properly reimbursed. My first claim was for a measly $302. First, they said they would pay the claim directly to the shop on their credit card, but when it came time to pay, they said they could not do that and would need ME to pay and then they would reimburse me. It was a TRICK! I have kept the 85 emails back and forth with them falsely promising to send the check, that the check had already been sent out, that they had sent me an electronic check. NONE of it was TRUE. After 3 months of hounding, they finally paid it. My second claim was for $674. The same thing: they said they were going to pay directly with a credit card, then when it came time to pay, they said they could not do that, and I needed to pay myself and they would reimburse me promptly. After 126 emails, 42 text messages over 3 months, culminating with me having to write a scathing review online, they finally reimbursed me the $674 ON THE CONDITION THAT I REMOVE THE BAD REVIEW! This is why there aren’t many more bad reviews about them! They EXTORT you to take them down or they won’t pay! I can’t imagine many people would have persevered so vigorously, and THIS IS THEIR STRATEGY! Frustrate you until you finally give up! I have worked mostly with Josh W, but also with Ron F and Shaun M. Most recently, they have tried a new tactic. Even though the navigation system is clearly called out in my contract, when my navigation system broke recently and needed to be replaced for $890, Josh is now claiming that it is not covered! They are just trying to get out of having to pay and they are BREACHING THE CONTRACT! Stay away from this fraudulent company. It is a SCAM, and they will do everything they can to avoid paying you. My next step will be to file a complaint with the Attorney General of New Jersey.

Honestly I don’t know where to begin, I’m currently without my car and haven’t had mine back for the past 4 months. As a warrantee company you’d think they show some sympathy, no instead they take a whole week to send someone out to see if it’s a legit problem then another 2-3 weeks debating if they’ll cover it, then finally we get the part after 6-8 weeks of waiting just to find out the part they sent was FAULTY. This ordeal has been very stressful and to top it off they’ll only cover as little to none of the rental expense even though they are the reason my car has been in the shop for over 4 months. No one wants to answer the phones anymore and every time someone promises they’ll call me back I never get a call back. I am currently over $4000 in rental expense due to the fact that I need to drive to and from work. That’s not all, I still have to pay and additional thousand dollars to get my car out of the shop because they only cover half of the labor and only the main component part for the repair even though I was promised $50 deductible at most. I’ve been super respectful when speaking to the claims department but nothing seams to be happening, my mechanic is frustrated along with myself and I do not wish this type of issue on anyone. Do yourself a favor and please find another warrantee company, learn from my mistake of choosing Ideal Auto Protect.

This company is very fraudulent!!..PLEASE BEWARE!!!!.This company took my Money..I asked for a refund back in September 2021 They emailed documents for me to sign and said a REFUND will be issued.. It is now March of 2022 and still no refund 😳... I have calledl several times a week and all I get the run around...Rashad talking over me saving an aelectronic check has been issued but how is that when I never gave my act information nor have they ever asked me for it.. I speak to the same 3 people Rahsad, Edward and Josh all suppose to be Managers and always pushing the issue back and forth to one another..I will have to file charges against this company they owe me over $2000 and I can not take a huge lost like that and the main thing its highway robbery. Just wrong!..😥..PLEASE DO NOT USE IDEAL FOR WARRANTY YOU WILL LOOSE YOUR MONEY... I should have checked the reviews on this company first. Its Horrible. Fraud, Fraud ,Fraud!!!!..STAY AWAY FROM THIS COMPANY! 😔 😟

Scammers, CROOKS thieves!!! They take your money but will NEVER FIX YOUR CAR! BUYER BEWARE, DONT BE FOOLED by IDEAL auto protect. After they have your money they will be rude, threatening and will harass you. I filed a claim with my credit card to get my money back as NO service or product was ever provided by Ideal/Josh W. My car was at dealership for almost a month before I was forced to file a claim against Ideal and pay for all repairs and towing myself. They never provided a rental car either! Josh W claimed he shipped my high-pressure fuel pump on 1/17/22 then promised me on 2 different occasions that my part would be there 3-5days from 1/17/22,which is completely false! ups tracking number (provide by Josh himself in his response below) #1Z1Y11010212208058 PROVES the label wasn't even created until 2/2/2022 and was overnighted--I filed claim with my credit card on 1/31/2022; I picked up and paid in full for my car myself at my dealership on 2/1/2022. proves they never had any intention of fixing my car they only sent a random part after I filed a claim against them. Josh/ideal is also accusing me of trying to defraud them stating my engine light was on and my high-pressure fuel pump was pre-existing before I purchased the warranty from ideal this is a complete lie from Ideal/Josh!--Google the service bulletin TSB #SIM010116 (see below complete link provided directly from Ideal/Josh ) service bulletin states my HP fuel pump would have been covered and paid for in full by mini on 12/3/21 when I purchased the warranty from ideal. My cars age and mileage (also stated by ideal) was within the correct time frame/mileage to have MINI cover the HP fuel pump in full. This proves I was not trying to defraud ideal and the HP fuel pump was NOT pre-existing-If I was trying to do what Josh is accusing me of--ask yourself why would I spend $3000 on a warranty from ideal when mini would have just fixed my hp fuel pump for free? No mechanic ever said I had anything pre-existing this is a complete lie by Josh/ideal! My dealership has all service records on my car to prove this, contact Warwick Mini dealership they have everything documented what has occurred. The part that was shipped on 2/2/22 (2days after I filed a claim against them) the part they sent was not even a High-pressure fuel pump (cost over $900 for a high-pressure fuel pump for my car) Ideal tried to defraud my dealership by sending some random cheap $50 aftermarket part that didn't even go to my car!! Ideal auto protect/Josh W (also goes by Wil or Shawn) are the people defrauding, scamming and stealing from people-they belong in Jail for fraud and theft! Key facts: 1. If ideal approved fixing my car why would I dispute? 2. Josh states pre-existing however his own link (he provided below) proves my cars HP fuel pump was covered on 12/3/21 when I purchased from ideal therefore not pre-existing! 3. UPS tracking (also provided by Josh/ideal) #1Z1Y11010212208058 proves label was created 2/2/2022 - 1 day ship-I filed claim with my credit card on 1/31/2022 and picked up and paid in full myself on 2/1/2022. Proves that Josh/ideal NEVER sent part on 1/17/22 like they told me. 4. Ideal/Josh has proved everything I said with his own documentation, he's the one whom provided the tracking number and the service TBS information for you see. There was absolutely no reason for him to bring my children's names into this, just shows what type of morals and integratory this company and Josh have-thieves, liars, no morals, scammers. PLEASE DO NOT GIVE THIS COMPANY YOUR MONEY!! If you have been taken by them look up your federal rights by fraudulent companies, file a claim, get your money back and speak up so others don't have their money stolen from Ideal Auto protect. If I could give this company negative stars I would.

Wish I could put 0 star. I have been dealing with these clowns for a month or more and am still waiting for payment. This company is full of liars. They never paid me to repair my vehicle. First they told me that the payment had been mailed to me, which I never received. Then they told me that they were going to pay me by electronic payment which they have never done, with the excuse that they are waiting for their accounting division that I must wait 24 hours, which has been 2 month already. This guy named Josh W and his supervisor are the worst of the worst. I paid 3k for my elite plus and when it came time to use it they never paid the dealer and I ended up paying the dealer to receive my vehicle which was there for almost a month. Please never use this company.

After fighting with Ron and josh since June over a claim, a Mr G called me. He claimed to be owner of the company. He said my claim was only approved for $474.00 Claim was approved for $868.46 I’ve filed with BBB, am filing with consumer affairs and will take them to SCC. Three crooks. I am looking into having this company exposed on local news. Do not buy from them 8/5 owner of company is threatening ME with a lawsuit for writing bad reviews. I wrote to BBB too. A person would not go thru all this trouble if the company was just. Company still owes $400.00 from recent claim. My next steps are a complaint to CA, the attorney general and SCC. Buyer, read reviews carefully. They are either glowing or horrible. Men who work at IDEAL are very rude and threatening. Trying to scare me into submission to a less than reputable company.

I purchased a policy and had several items occur on my vehicle, which you'd think covered on the top level plan. For example the oil pan gasket. I also realized looking at the policy that so much wasn't covered, and essentially each time I had a significant issue, they turned down the claim. I sold the vehicle 3/21 and have tried to get a refund as contractually required - and now 3 months later, a host of emails, no refund yet. Had almost a year left on the policy and it is a significant amount of money - but they certainly aren't going to meet their contractual obligations without email after email, each time either being ignored, or being given a false assurance, then nothing happens. I'm on my 5th round of communication right now. Buyer beware of this group and read very carefully what is covered - likelihood you'll have some major problems with your car AND you'll be paying for it, not this policy.

I work for an auto dealership. Our client had an extended warranty thru Ideal Auto Protect. It is definitely NOT 'ideal'! It is obvious this company is nothing more than a scam company. Companies like 'Ideal' give legitimate warranty companies a bad name! The claim was sent in and payment requested. The company will not return phone calls, when someone does answer they pretend to be an answering service. When I emailed JOSH demanding payment he called me and said he 'needed to get a card' to pay us by phone. He then put me on hold for over 3 minutes, came back and said that his BILLING MANAGER would call me within 15 minutes. it's now been over 30 minutes and of course, no return phone call. DO NOT GIVE THIS COMPANY YOUR HARD EARNED MONEY - read the reviews on Better Business Bureau and Yelp - then RUN the other direction! If you want protection that is not a scam, your best bet is to always go with the manufacturer's plan. They are going to be there when you need them. This company is by far the WORST I've ever dealt with and I've been in the auto business for 36 years!

I purchased Ideal Auto Protects finest extended service agreement; the "Elite +" agreement. After now having needed three services on my truck and notifying Ideal of those services, they have declined any and all repairs to my vehicle. They did not pay for the rental car or towing and I had to pay for everything. I emailed and called to Ideal Auto Protect with no satisfaction, and most times no return email or phone call, my communications were mostly ignored. NOTICE BE AWARE; This company is not legally incorporated and purchasing a extended agreement from them cost me $3.000.00 and they would not refund my money to me.

I took my car in on Friday and it is next Friday now and they are still lying to me. First they asked for a diagnostic report. then they said they needed to schedule an adjuster to come out which took 2 days just to schedule it. Then it was scheduled (supposedly ) and 3 days later still no adjuster. Two days ago the adjuster was supposed to be there then the next day they said he'll be there today now they say they don't know when he'll be there as if the don't give their adjusters any schedule for a day! Now I have been in a rental car for a week with nothing done on my car. Josh is cordial but an ass who says things like it was nice talking to you after you call him out for lying to you! Seems like they are trying to extend the time it takes to get you to go away and just pay the repair yourself Not good business no matter what the case is!! Have never had to use the warranty and now that I do they won't pay!

YOULL HAVE TO SUE FOR A REFUND I first purchased coverage through this company in October of 2020. I traded in the vehicle I had purchased coverage for in December of 2020. On December 17, 2020, I submitted the cancellation forms and waited for my refund. After not receiving the refund, I reached out for an update on my refund. I was told that it would take 7 - 10 business days. I waited...until January 13, 2021 and still had not received the refund. Once again, I asked for an update via email. There was no reply. On February 2, 2021, after STILL not receiving my refund, I emailed the company again letting them know that I was going to begin reporting their company via poor reviews and consumer groups. I was contacted by phone within minutes of posting a google review. I was assured that the issue would be resolved and I agreed that if a tracking number for the refund was provided, I would remove the poor review. On February 3, I was provided the tracking number and removed my poor review. It is now February 10, 2021. The tracking number provided by the company shows that it STILL HASNT BEEN MAILED...waiting delivery to USPS. This means, of course, that the company generated a tracking number internally, but failed to deliver the package to the post office. This company was really quick to take my money to close sale but does not seem to be capable of refunding money which is not rightfully theirs. I will be pursuing legal action against iDeal next week. I would not ever recommend this company to anyone. Buyer beware.

Ideal auto protect is a scam they need to be held accountable for scamming consumers.They are rude, unprofessional, and never answer the phone. They lie they say they will call and send a check a whole year pass and nothing they are really scam artist. Talked to Ron F and Josh what a joke they just say a manager will contact you nobody called why ? Because this is a SCAM!! Whoever works at this company are doing something very illegal just taking money from people. They wont give you a refund no matter what you say. They should not be in business as they are bully scams.I Paid $2100 all at once thinking that I was getting a good warranty I call to make a small claim denied after few months another small claim denied had to pay everything out pocked and this past week my car transmission broke down and there you go they denied the claim after having emails and prove that the transmission was cover as they of course are a joke and scam company how they are still in business no idea! we shouldn’t let this people steal more money I’m putting a claim against them. Please don’t waste your money TERRIBLE company

This company is a total SCAM / RIP OFF This company is a total SCAM / RIP OFF This company is a total scam/ rip off. Steal customers money. Don't Pay claims. Gives customers the run around. Wish I never seen this company online. FRAUD! FRAUD! FRAUD! SCAM! SCAM! SCAM! I purchased an Elite warranty for my vehicle. I never had any issues with my vehicle. Purchased the warranty over a year ago. I took my vehicle in for service cause it started to leak oil. Based on the diagnostics I filed a claim for repairs. After two weeks of back and forth, Ideal said they needed to send out an adjuster. After another week of calling and calling for update he stated that the adjuster stated that the repairs needed are pre-existing; and, was a result of my truck overheating. I told ideal My truck never overheated. NEVER! and I told them someone is lying. I purchased my warranty over a year ago with Ideal and had no trouble with my vehicle until a year later and the adjuster is saying the issues were preexisting. That was a complete lie. This company does not want to pay. They are selling fraudulent warranties. Do not purchase anything from this company. I wish I had come here first before I paid in full for the warranty. The claims representative and/or the claim adjuster are liars. They don't pay claims. They are a complete scam. And, by the way this company keeps protesting my review because they don't want the truth to be told.

I would rate a -5 or 0 if I could, but it's not possible. The company is a scam and a group of scam artist. Call them by name 1 by 1: Ron, Josh/Joshua, Joey, Chuck, Ralph, and Larry. You claim autopay will allow payments to be made on time, and then do not run the credit card so you can cancel customer policies and claim "nonpayment." Do not get a warranty from this company. Read the BBB complaints filed against them first! They do not answer the phone, any issues you have to call them 10x per week, they tell you one thing and the other person tells you another, Ron who approves everything is never available or always on the phone, and the list goes on and on. This is not customer service what so ever. When you cannot get an immediate receipt of payment there is something wrong. Even if payment has not gone through, you still receive a receipt. Ideal Auto Protect does not protect your vehicle or provide a warranty. They protect themselves and pocket the consumers money. Crooks and criminals is what they are. After issues that they cause arise, Josh comes in and states, "I'm sorry, but there is nothing that I can do," when a week prior its, "we have your credit card number here, your policy is in good standing and the billing department will email your receipt." LIARS, LIARS, LIARS, SCAM, CROOKS, UNETHICAL, RESTITUTION, LEGAL ACTION. Any review above 1 star is a LIE, and another tactic to hide the real reviews.

I'm very disappointed with this company's! I spend $3300 on a warranty for my range rover. I'm told engine and transmissions are covered. 6 months later I start hearing a loud tapping while I'm driving, take the car to the dealership like they advised when I bout the warranty. Range Rover lets ideal know it the timing chain, which should be covered as an engine component, but ideal still has them break down my engine, upping my cost and finally after weeks of the adjuster not showing up, they show up and deny my claim and stated the issue was caused by mileage. The warranty was purchased at 89k and I drove 10k. So why take my money in the 1st place if you felt my mileage was too high, and leave me with the bill , and do nothing to assist me what so ever. I ask to speak with a manager, I'm told there's nothing they can do. I don't feel this company cares fore its customers once they get your money. So now I'm in the process of canceling and getting my money back for the warranty, so I can apply that to my repairs in order to get my car out the shop. Thanks ideal auto protect!

I emailed Keith B on march 3rd 2020 requesting a full refund of $2500.00.i called prior to this and left a vm for keith w no return call..so this wasnt my first time tryin to get in touch w them to cancel the policy while in my 30 days.. A friend of mine tried to use the warranty and it was not legit.. they gave the dealership a hard time.. they were nice when i first signed up and told me they would cover any towing needed on the vehicle and they were open 24 7.. that is false.. i tried to call on the weekend and got a voice mail and no call back then either.. If a company states they are 24/7 someone should be answering the phone not an answering machine.. They told me i would receive a$100 voucher for car washes for signing up w their company...I NEVER received that.. They are stating i have received it and for me to look at the FINE print on the voucher that it states i have to be a customer for 181 days in order to receive it!!!!!!! How can i do that if i never received it!!!!! total fraud!!!! they cancelled me without telling me.. i guess they got my vice mails and emails but never responded back to me.. I still HAVE NOT received my refind of $2500.00... Would be nice to get my money back when i certainly followed the process to cancel.. NOT my fault they cant follow their own rules and call customers back.. Fraud Scammers.. BE WARE

I have requested a full refund from ideal Auto Protection in the amount of $2100.00 on March 5, 2020. I have not received anything. They claim full refund in 30 days days. I notified Keith B on March 5, 2020 as well as Ron F and Michael S via email and voice mail messages with no response via phone or email except an email regarding the free gift they promised Genesis B and Keith stated it was in the mail if you do not receive it let me know and then Ron emailed and stated it was a $75.00 voucher. False promises. Never received that either. Tried the claim line on a weekend to check to see if company was legitimate. Had to leave a message. No call back. If I was stuck on the road what's the use what for a call back? That is not legitimate. False promises again. This company makes false promises and is not reputable. My credit card number was stolen and had to be shut off on February 14, 2020 due to this company trying to make fraudulent charges on my account. I also had to open a dispute with my credit card company. STAY AWAY PEOPLE THESE PEOPLE ARE SCAMMERS AND MAKE FALSE PROMISES. RUN QUICK.

Most of the reviews are about how good they are on the front or sales end and not the "Rest of the Story". Here is the deal. They may or not live up to the promise in giving you your monies worth as I cancelled my policy and TRIED to get my money back. What is given on the front end usually, historically ends up what happens on the back end. First they are a Monday to Friday operation- Great if you break down on the weekend! Second while you are on hold for what seams like a millennium you hear time and time again - "30 day money back guarantee if you want to cancel!". Then they send you a cancellation notice to sign and in the fine print it ROBS you of basically $90.00, Not what I call a Money Back guarantee! That's Bull CRUD (being polite!) and a CON/SCAM call it what you want. CAVEAT EMPTOR!! LET THE BUYER BEWARE!!!

Filed a claim with iDeal Auto Protect which they denied due to it being a 'pre-existing mechanical issue '. The bushings in the lower control arms needed to be replaced and also the bushing that supported the bearing on the drive shaft. There was also an oil leak from the left valve cover gasket. I did not agree with their conclusion for denying the claim when speaking to them on Nov 5, 2019 and told them that I wanted to cancel their services. They informed me at that time that I would have to fill out a cancellation form and that they would forward that to me. The contract effective date was October 8th, 2019. On Nov 8th, I contacted them again requesting that this form be sent to me via phone and email. The phone call was to the person whom I spoke to cancelling the service on the 5th and the email was to the person who initially sold me the service. The person I called seemed to have conveniently forgotten to send me the cancellation form. I received the form on the 12th; it was signed and sent back on the 12th. The form states that 'in some cases can take 4-7 business days to be returned to original payment method'. I contacted them on December 6th, asking where my refund was since I had not received it. They apologized for the delay, and sent me another form to sign (which basically stated that I would not take this matter any further) with a lesser amount then was expected. The cancellation form does state a 3.3% processing fee which I understand but when I asked why the amount was less, they stated that it was because I signed the cancellation document after the 30 day cancellation period. When it was pointed out that the cancellation was on the 5th, and that the delay was caused by iDeal Auto Protect they said 'I apologize' but it was signed on the 12th. I am in the processes of reviewing what options I may have in getting the full amount of my refund.

The worst warranty company out there! They Will tell you anything and everything to get your money then they will NEVER pay out a claim! Stay Far Far away from these crooks. There are hundreds, if not thousands of people that can attest that they will rob you, lie to you and cheat you and never look back. There are plenty of legit companies out there, I am ashamed I trusted these people at Ideal with my hard earned money. All in all, It was a $4,000 lesson... Now I'm trying to save people from making the same mistake as I have.

I Deal Auto Protect is a fraud DO NOT WASTE YOUR MONEY They don't cover anything and will not pay the vendor's Even if its covered under the contact! They will have excuse not to cover it. It will not let me give it a zero but it would be less YOU ARE STEALING PEOPLE MONEY AND YALL ARE OK WITH THAT.. They are there to steal your money. I have cancelled the all of the contact that I had with them and have not seen any of my money back! DON'T BE RIPPED OFF BY IDEAL AUTO This company is completely fraudulent. They have not refunded my money at all

This is a scam, they take your money. Deny your claim, and when you ask to cancel policy for a refund. They give you the runaround until you give up without a check. The only way to get your money back is to get other people involved. I got my money back after I got a local news station involved, they will not do it for just you. Keep good records of who you talk to, when you talk to them, and what you talked about. You will need this to give to the lawyers, or the reporters.

This company is a scam and they are defrauding anybody who buys this service contract it’s not a warranty and they only pay 50% of labor and you still have to pay a deductible. And to top it off my car set 2 months in the shop I had to pay to get my own car out plus 500$ storage fee. They claim to have sent a check no check just lie after lie. I can’t believe that this company is still active. They have been around since 2019 scamming. I will expose them until they are shut down. All those 5 stars are lie. Nobody has ever had a claim paid

SCAM! I purchased a policy on 5/18/20 to go into effect on 6/18/20. I canceled the policy on 11/24/20 in accordance with all of the companies procedures. As of 6/8/21 I have not received my refund even though I have spoken with a company representative who promised my refund on at least 7 different dates since. If you investigate on legitimate review sites like Yelp or BBB you will see the pattern of fraud by this company. I hope this review may save someone from being scammed.

Terrible company. They lie to you to sell you the warranty. They promised they would pay for OEM parts but not only did they not pay for OEM parts they insisted on sending the parts to the repair shop which took over a week and the worse part was they sent the wrong part. If you’re even thinking about buying their warranty please do yourself and favor and run as fast as you can!

Please don’t buy anything from this company, it’s a fraud this reviews can’t be real customers. They are rude, rang up the phone on your face, try to convence you that whatever needs to be fix on your car is not covered ( had to go back to the contract and show them it was there and should be covered) I told them that I was going to every single review site and let everyone know that they are a fraud and they guy said to go ahead I don’t scare them . Please don’t buy their protection.

NO do ot buy an extended warranty from these guys. They talk the talk but DO NOT walk the walk. After buying a warranty for 2 different vehicles from them the first claim is denied. When you dispute their agument for denial then come up with another excuse....when you prove them wrong on the 2nd excuse they find a third. Will be interested in seeing what they say in court. Cause thats where we are headed. We filed with NJ Better Business Bureau Ideal callled and begged us to drop the complaint.Hmmm wonder why??

This is absolutely the worst, least responsive company I have ever dealt with. all they care about it making the initial sale. After that, they just evade your and the repair facility’s calls and voice messages. This company does their best to make sure they don’t cover anything. Scam. Don’t do it.

Purchased an Elite + extended warranty for $2500.00 Elite from Ideal. On November 15th 2019 for my recently purchased 2009 Chevy Tahoe. Ideal sales are very confident and convincing. Each claim I have made is either denied or they never fished it. My transmission failed. It sat in

STAY FAR AWAY FROM THIS JOKE OF A COMPANY!! They will promise you the world, promise to fix everything with no issues. But they will not. Their mission is to string you along until you give up trying to get payment. I’m on 9 months of trying to get only a partial amount of what is due to me. Most likely will never happen

Still continue to wait for iDeal to provide my refund and they continue to promise me it is coming, only to never actually provide it. iDeal Auto Protect is an absolute scam. Their customer service group, led by Joshua W, never do what they say they are going to do. Worst customer experience I have ever had BY FAR!!!!

Agreement says FULL refund if requested within 30 days. I did this exactly and see a $46 as a cancellation processing fee. This is how they trick you. No wonder how they sell the policy. Anyways i opened a dispute with my bank and got the fee refunded. I would be very careful reading all fine print lines with any Auto protect warranty providers.

This company is nothing but a scam especially JOSH W they do not and will not honor any claim that you file. Stay away from them I only wish I could find some way to legally go after them for what they are doing.

I made two claims both declined I talk to Alex w and he lie to me . Can't be trusted wow how is this business still open

They are extremely deceptive and dishonest. Terrible customer service. Josh is a compulsive liar. Never use these devils.

Company never answers phone and rarely calls you back. When they do they just lie and delay. Worst company I have ever dealt with

Fraud Fraud Fraud! I paid almost $5000 for two car warranty on the end they reject to pay for repair don't trust them .