Name: iDeal Auto Protect
Rating: 2.6

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Leroy San Jose, CA

Filed a claim with iDeal Auto Protect which they denied due to it being a 'pre-existing mechanical issue '. The bushings in the lower control arms needed to be replaced and also the bushing that supported the bearing on the drive shaft. There was also an oil leak from the left valve cover gasket. I did not agree with their conclusion for denying the claim when speaking to them on Nov 5, 2019 and told them that I wanted to cancel their services. They informed me at that time that I would have to fill out a cancellation form and that they would forward that to me. The contract effective date was October 8th, 2019. On Nov 8th, I contacted them again requesting that this form be sent to me via phone and email. The phone call was to the person whom I spoke to cancelling the service on the 5th and the email was to the person who initially sold me the service. The person I called seemed to have conveniently forgotten to send me the cancellation form. I received the form on the 12th; it was signed and sent back on the 12th. The form states that 'in some cases can take 4-7 business days to be returned to original payment method'. I contacted them on December 6th, asking where my refund was since I had not received it. They apologized for the delay, and sent me another form to sign (which basically stated that I would not take this matter any further) with a lesser amount then was expected. The cancellation form does state a 3.3% processing fee which I understand but when I asked why the amount was less, they stated that it was because I signed the cancellation document after the 30 day cancellation period. When it was pointed out that the cancellation was on the 5th, and that the delay was caused by iDeal Auto Protect they said 'I apologize' but it was signed on the 12th. I am in the processes of reviewing what options I may have in getting the full amount of my refund.

5 years ago

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Ryan Lawrence Escondido, CA

The worst warranty company out there! They Will tell you anything and everything to get your money then they will NEVER pay out a claim! Stay Far Far away from these crooks. There are hundreds, if not thousands of people that can attest that they will rob you, lie to you and cheat you and never look back. There are plenty of legit companies out there, I am ashamed I trusted these people at Ideal with my hard earned money. All in all, It was a $4,000 lesson... Now I'm trying to save people from making the same mistake as I have.

2 years ago

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Robert Ward Carrollton, TX

I Deal Auto Protect is a fraud DO NOT WASTE YOUR MONEY They don't cover anything and will not pay the vendor's Even if its covered under the contact! They will have excuse not to cover it. It will not let me give it a zero but it would be less YOU ARE STEALING PEOPLE MONEY AND YALL ARE OK WITH THAT.. They are there to steal your money. I have cancelled the all of the contact that I had with them and have not seen any of my money back! DON'T BE RIPPED OFF BY IDEAL AUTO This company is completely fraudulent. They have not refunded my money at all

2 years ago

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Casey Trumble Chicago, IL

This is a scam, they take your money. Deny your claim, and when you ask to cancel policy for a refund. They give you the runaround until you give up without a check. The only way to get your money back is to get other people involved. I got my money back after I got a local news station involved, they will not do it for just you. Keep good records of who you talk to, when you talk to them, and what you talked about. You will need this to give to the lawyers, or the reporters.

2 years ago

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Octavia Mcclendon Tucson, AZ

This company is a scam and they are defrauding anybody who buys this service contract it’s not a warranty and they only pay 50% of labor and you still have to pay a deductible. And to top it off my car set 2 months in the shop I had to pay to get my own car out plus 500$ storage fee. They claim to have sent a check no check just lie after lie. I can’t believe that this company is still active. They have been around since 2019 scamming. I will expose them until they are shut down. All those 5 stars are lie. Nobody has ever had a claim paid

3 years ago

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Matthew Malcolm Kleinman Austin, TX

SCAM! I purchased a policy on 5/18/20 to go into effect on 6/18/20. I canceled the policy on 11/24/20 in accordance with all of the companies procedures. As of 6/8/21 I have not received my refund even though I have spoken with a company representative who promised my refund on at least 7 different dates since. If you investigate on legitimate review sites like Yelp or BBB you will see the pattern of fraud by this company. I hope this review may save someone from being scammed.

4 years ago

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Dee Bryant New York, NY

Paid for my repairs to my dealership and my service adviser said they were a breath of fresh air to deal with easy process.

4 years ago Edited September 14, 2021

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Jeff O'Leary ,

Chuck was cool to work with. He walked me through getting my water pump in my Jaguar XK replaced, kind and easy to work with

4 years ago

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John Thomas Galveston, TX

Joshua is the best representative I have ever spoken with in my life. I would trust Ideal Auto Protect with my newborn child.

4 years ago Edited September 14, 2021

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Al Braintree, MA

Terrible company. They lie to you to sell you the warranty. They promised they would pay for OEM parts but not only did they not pay for OEM parts they insisted on sending the parts to the repair shop which took over a week and the worse part was they sent the wrong part. If you’re even thinking about buying their warranty please do yourself and favor and run as fast as you can!

5 years ago

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Ligia Oubenslimane Randolph, MA

Please don’t buy anything from this company, it’s a fraud this reviews can’t be real customers. They are rude, rang up the phone on your face, try to convence you that whatever needs to be fix on your car is not covered ( had to go back to the contract and show them it was there and should be covered) I told them that I was going to every single review site and let everyone know that they are a fraud and they guy said to go ahead I don’t scare them . Please don’t buy their protection.

5 years ago

Reply from iDeal Auto Protect

Mrs. Oubenslimane, continues to harass us even though we have responded to everyone of her posts as well as have we lived up to our contract. The constant posts are uncalled for and we will not hesitate to pass this to our legal team for swift action to be taken. We are sorry about the experience you received Mrs. Oubenslimane. Regarding your claim, we did authorize your claim, and you did chose to cancel your policy. Our records show you signed up for the policy in Feb 2020, and canceled on July 21. As per the agreement you signed, as well as any other agreement in this industry, there is prorated fees deducted for the time you did have our services for 5 months. You did sign our agreement which clearly stated this and you 100% consented to it. If you would like to discuss this further please reach out to our customer service department. We are sorry you were not able to defraud us, however we are a stand up company with a very friendly team of customer service representatives who are trained to handle each matter in accordance to the signed agreement.

Have a great week Mam.

Aug. 3rd, 2020

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Crystal Las Vegas, NV

I read the reviews on Ideal and I decided to go with them. The reps were nice and explained everything. TY Ron -Crystal

5 years ago

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Nancy Haskell Epsom, NH

NO do ot buy an extended warranty from these guys. They talk the talk but DO NOT walk the walk. After buying a warranty for 2 different vehicles from them the first claim is denied. When you dispute their agument for denial then come up with another excuse....when you prove them wrong on the 2nd excuse they find a third. Will be interested in seeing what they say in court. Cause thats where we are headed. We filed with NJ Better Business Bureau Ideal callled and begged us to drop the complaint.Hmmm wonder why??

6 years ago

Reply from iDeal Auto Protect

This woman is writing on behalf of another customer with the initials of R.W. The customer tried to make a claim on their account. Upon our team looking further into the claim, we decided to pull a car fax report on the vehicle. The vehicle on car fax shows the car was in a floor and DOES have a salvaged title on the vehicle.

VI. EXCLUSIONS; PARTS AND SERVICES WHICH ARE NOT COVERED. THE FOLLOWING POINTS ARE EXCLUDED BY OR NOT COVERED UNDER THIS VEHICLE SERVICE AGREEMENT
“. The following parts or services under the described circumstances will not be covered under this Vehicle Service Agreement::
1. Repairs requested for vehicles determined to have flood title status, total loss title status, salvage title status, or a repaired title status.

This customer is clearly upset that she was found out to be in violation of the contract they signed and agreed to. iDeal Auto Protect did NOTHING wrong but follow the terms and conditions of the policy.

Nov. 13th, 2019

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Rachel Davis Biloxi, MS

This is absolutely the worst, least responsive company I have ever dealt with. all they care about it making the initial sale. After that, they just evade your and the repair facility’s calls and voice messages. This company does their best to make sure they don’t cover anything. Scam. Don’t do it.

2 years ago

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Thomas Kashul New York, NY

Purchased an Elite + extended warranty for $2500.00 Elite from Ideal. On November 15th 2019 for my recently purchased 2009 Chevy Tahoe. Ideal sales are very confident and convincing. Each claim I have made is either denied or they never fished it. My transmission failed. It sat in

2 years ago

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Ryan Lawrence Escondido, CA

STAY FAR AWAY FROM THIS JOKE OF A COMPANY!! They will promise you the world, promise to fix everything with no issues. But they will not. Their mission is to string you along until you give up trying to get payment. I’m on 9 months of trying to get only a partial amount of what is due to me. Most likely will never happen

3 years ago Edited May 11, 2023

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Bryant Davis Nashville, TN

Still continue to wait for iDeal to provide my refund and they continue to promise me it is coming, only to never actually provide it. iDeal Auto Protect is an absolute scam. Their customer service group, led by Joshua W, never do what they say they are going to do. Worst customer experience I have ever had BY FAR!!!!

4 years ago Edited September 14, 2021

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vj victory Ashburn, VA

Agreement says FULL refund if requested within 30 days. I did this exactly and see a $46 as a cancellation processing fee. This is how they trick you. No wonder how they sell the policy. Anyways i opened a dispute with my bank and got the fee refunded. I would be very careful reading all fine print lines with any Auto protect warranty providers.

5 years ago

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Greg smith Riverview, FL

Ideal did a amazing job got my car in and out of the shop within 24 hours thank you Eric!!! Highly recommend!!!

5 years ago

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Ronald Browne Maricopa, AZ

This company is nothing but a scam especially JOSH W they do not and will not honor any claim that you file. Stay away from them I only wish I could find some way to legally go after them for what they are doing.

3 years ago

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Kerry Callahan New York, NY

Great customer service! Very helpful with the concerns I had. Very kind and efficient

5 years ago

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Amber Muller ,

They had great customer service, called with an issue and they answered right away.

5 years ago

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Natalie Unangst West Long Branch, NJ

They gave transparent info and worked to give me a great deal for my 2014 Ford Focus

5 years ago Edited September 14, 2021

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Brielle Saunderson Elkridge, MD

Great customer service! Really helpful and made my experience a great one!

5 years ago Edited September 14, 2021

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Rick Krause Sr Waukesha, WI

I made two claims both declined I talk to Alex w and he lie to me . Can't be trusted wow how is this business still open

2 years ago

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Malik Hall Merrillville, IN

They are extremely deceptive and dishonest. Terrible customer service. Josh is a compulsive liar. Never use these devils.

2 years ago

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William Cartmill Los Angeles, CA

Company never answers phone and rarely calls you back. When they do they just lie and delay. Worst company I have ever dealt with

2 years ago

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Rose Middletown, NY

Amazing customer service! Highly recommend

5 years ago

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Jess Long Valley, NJ

Good company . GREAT! Customer service! Amazing! Wow!

5 years ago

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valerie torrieri Yorktown Heights, NY

Customer service was terrific!! Highly recommend.

5 years ago

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Uchkun Hupper Cambridge, MA

Fraud Fraud Fraud! I paid almost $5000 for two car warranty on the end they reject to pay for repair don't trust them .

2 years ago

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Edgar Franco Houston, TX

Affordable extended warranty. Joshua was great and helpful.

3 years ago Edited March 10, 2022