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Concord Auto Protect

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8.6

Overall Score

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Jeff Simons Miami, FL

We are happy we went with Concord Auto Protect as our car warranty company. The plan fit all of our needs and pricing was great. No issues with anything at all.

1 year ago

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Ramon Gonzalez

My air conditioner stopped blowing cold or hot air. Concord helped me get that repair done. All I had to pay was my $100 deductible at the end when my car was ready .

1 year ago

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Kayla  Harris New York, NY

I gave the information to my Mercedes benz  dealer and they contacted Concord . they were able to work out getting my repair approved . Thanks for the great service !

1 year ago

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Kim29847 Atlanta, GA

Concord car  warranty is a great product .Keep in mind that it takes  30 days and 1,000 miles until it starts but after the warranty plan becomes active you are covered .

1 year ago

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Gerald Oxford, MI

The account Specialist- Gene H, did a excellent job. He is very helpful. This is my first time dealing with Concord Auto Protest, ( Date 4-5-022) so hopefully all will work .

1 year ago

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Candance Cano Salt Lake City, UT

The warranty from Concord  seemed to cover the most .It was the best option hands down. I  made the initial payment and was told the warranty would start in 30 days .

1 year ago

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Reply from Concord Auto Protect

Hey Candace, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you chose Concord Auto Protect as your provider . Thank You , Concord Auto Protect

Mar. 28th, 2022

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ShannonL Atlanta, GA

Great service overall, Excellent manners. I would highly recommend them to others. I like how the contract is easy to understand and everything was clearly explained to me.

2 years ago

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Reply from Concord Auto Protect

Hey Shannon , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Feb. 11th, 2022

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gd mcclary Clinton, MD

Will never use this company or recommend this company to anyone ever! The one and only time I attempted to use this warranty company it was denied. When it clearly states in my Premium contract that the differential is one of the covered parts. Also, they asked for pictures of the damaged part and the fluid. The differential fluid had metal shavings in it and one of Concord maintenance technicians stated it was nothing wrong with the differential, just change the fluid and everything should be fine. So, I guess the metal flakes in the fluid meant nothing to there technicians. I said, whomever made that diagnosis should be fired on the spot

2 years ago

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Floyd Reasons Hot Springs, AR

Great communication skills. Coverage became active Nov 30. Trying to check on website to find my policy now. Follow-up review will be posted when more info available.

2 years ago

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Reply from Concord Auto Protect

Hey Floyd, Thank you for leaving your feedback with us! We appreciate your review!

Mar. 28th, 2022

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Larry Cortez Odessa, TX

I was helped out by a young man named Gene H and he was very knowledgeable about the plan. He describe everything I had questions about and was very helpful.

2 years ago

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Reply from Concord Auto Protect

Hey Larry, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene H . Thank You , Concord Auto Protect

Nov. 2nd, 2021

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Shamaine Houston, TX

I just purchased this plan and seem to meet my needs. the rep. was very polite and took time to make sure that i understood every detail of the protection plan

2 years ago

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Reply from Concord Auto Protect

Hey Shamaine, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Oct. 11th, 2021

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Althea Dietzel Baltimore, MD

Gene was wonderful helping me with coverage explanations. Very patient while I was looking things up. Prices are very good for the amount of coverage I'm getting.

2 years ago

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Reply from Concord Auto Protect

Hey Althea, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene. Thank You , Concord Auto Protect

Aug. 25th, 2021

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Edwin Bunnlevel, NC

I really enjoyed the no pressure approach Steve spoke to me with. He answered all my questions and not once tried to rush my decision. It was a very pleasurable experience.

2 years ago

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Reply from Concord Auto Protect

Hey Edwin, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Jul. 8th, 2021

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Ramiro Fejeran Killeen, TX

The professionalism of the agent and the care of providing all appropriate information to me was of great help. Hope to have a great success in future needs.

3 years ago

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Reply from Concord Auto Protect

Hey Ramiro, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Mar. 1st, 2021

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Unhappy customer ,

You have the WORST customer service!!!!!!!! The lack of of anyone to help with my situation I am now without my car until Monday morning, very nice NOT!!!!! I call to get approval for a repair at 9:00-10:00 am, I get approval for the repair. The garage gets the e-mail asking for information to complete the repair and send the final invoice back so the the bill can be paid and call for a credit card number. The repair is complete both the garage and I call only to find out you are not open on Saturday???? How is it possible for a representative to call me, send an e-mail to the repair garage, call the garage but you are not open on Saturday!!!!??? You are authorize the repair but now you can't pay my bill on the same day you authorized the repair? I am totally confused. I would not recommend ever getting any service from this company that starts your repair process and at the end of the day you do not have your car!!!! Garages are open for repairs on Saturday and so should your warranty company

3 years ago

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Reply from Concord Auto Protect

Dear Unhappy Customer, Thank you for leaving this review. A claim was submitted on Saturday morning. We had approvals within 1-2 hours. Your shop completed the repair after business hours on Saturday. The shop was paid early Monday morning before 9 AM local time. We apologize for the timing and we strive for customer satisfaction. As you have stated in the review ,for a company to work as efficiently as we did on a Saturday just shows how high of a level of service we have. No other company would have that turn around on a business day. Feel free to call us to discuss... Concord Auto Protect

Feb. 15th, 2021

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JOHN HEBERT Warren, MI

Working with Steve W was super easy. He answered all my questions, I felt like I was sitting across the desk from him. It's a done deal and I'm Happy, Thank you!

3 years ago

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Reply from Concord Auto Protect

Hey John, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Feb. 3rd, 2021

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Cecilia Ruberto Dallas, TX

I really appreciate Steve W quick follow up, respect of my time and detailed walk thru of the policy coverage options. I will definitely recommend him and Concord!

3 years ago

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Reply from Concord Auto Protect

Hey Cecilia , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Jan. 25th, 2021

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Fred Diller Allison Park, PA

Mark S was very knowledgeable and professional. He answered all my questions and made me feel I was making the right decision. He is truly an asset to your company.

3 years ago

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Reply from Concord Auto Protect

Hey Fred, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Mark. Thank You , Concord Auto Protect

Jan. 22nd, 2021

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Normand Vallee Holden, MA

Roberts handling of the whole process from start to finish was a refreshing experience. He was very helpful not pushing at any point, and was very informative.

3 years ago

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Reply from Concord Auto Protect

Hey Normand, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Robert. Thank You , Concord Auto Protect

Jan. 13th, 2021

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Darin Young Lehi, UT

I have a Premium package....called two days ago with a water pump issue and obtained a claim number. Called today from the Ford dealer to get an authorization for repairs and my service advisor was instructed to email a quote which was done around noon. No response. I called three times and all three times was told that nobody was available to handle the claim but somebody would call. I asked who and when and was told “I don’t know maybe by the end of the day”. When I told them that was not acceptable they hung up on me!! Later received a call and conferences in the representative with the shop but no authorization. Asked about a rental car since my truck is in the shop for the weekend and was told they can’t authorize a rental car until the repair is approved and that I can only have one rental day for every 8 hours of labor. Well spent 5 hours today trying to get authorization for a water pump but guess what NO response!! Now have no truck for three days, no rental car, no repair authorization and have been hung up on three times!! The sales person and their website boasts hassle free and fast claims processing.....what a SAD experience with this company!!!!!!!!

3 years ago

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NANCE' Frisco, TX

MICHEAL S (AKA HENRY) FAKE NAME DENIED MY CLAIM, STATING VARIOUS REASON WHY THEY WOULD NOT PAY FOR IT. THEY LIED TO ME AND THE DEALERSHIP MULTIPLE TIMES. THEY WILL DENY YOU-DO NOT USE THIS COMPANY. ITS A SCAM, USING FAKE NAMES AND FAKE REASONS WHY NOT TO PAY. MY JEEP STARTED MAKING A STRANGE NOISE OVER 1300 MILES INTO THE WARRANT-I QUICKLY TOOK IT TO THE DEALERSHIP TO HAVE FIX AND THEY DENIED PAYING FOR IT, OFFERING ME $250 CREDIT OR TO REIMBURSE ALL MY MONEY ON THE WARRANTY. HIRING A LAWYER TO TAKE CARE OF THIS ONE WILL BE A SATISFACTION FOR THEM HANGING UP ON ME MULTIPLE TIMES AND PRETENDING TO BE OTHER PEOPLE. SEE YOU IN COURT!

3 years ago

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Don Tesky ,

This was the fastest and easiest auto protection I have ever purchased. Steve was very helpful and answered all my questions. I give him a 5 star rating. Thank you Steve!

3 years ago

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Reply from Concord Auto Protect

Hey Don, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect.

Jun. 9th, 2020

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Michael Volante Warwick, RI

A few months ago, I began shopping around for an aftermarket warranty for my vehicle. I contacted a multitude of companies before discovering Concord Auto Protect. I spoke to a representative there and what they offered for the price was unbelievable, but now I know why. Concord does not cover any problem that has had a previous technical service bulletin issued in connection to that problem. To simplify, say your car has an issue with the steering components that the manufacturer is aware of. The manufacturer sends out a bulletin to dealers, not consumers, to help their technicians recognize and diagnose that fore-mentioned issue. Once this bulletin has been issued, Concord will not fix that problem at all in the future, whether you owned your vehicle at the time of the bulletin or not. I will say that Concord does list this in their contract, but they do not direct attention to this clause or explain it whatsoever. After speaking with numerous people in the mechanic world, service bulletins represent approximately 70% of the issues people bring vehicles in for. Concord will not fix any of these issues which basically renders your warranty useless. I highly suggest you avoid this company! There prices are too good to be true for a reason and that reason is you will never get reimbursed for your repairs. Also, most of their reviews seem to be fake.

3 years ago

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Reply from Concord Auto Protect

This review is not relevant to us. Customer name or other credentials does not match with our records. This kind of vague and non- credible review is not helpful. Concord Auto Protect prides themselves in customer satisfaction and will continue to strive for customer happiness. Thank you.

Jun. 5th, 2020

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Doug Brooklyn, NY

Concord really took care of me with my chevy camarro. Great deal and Morris was very good with his customer service, explaining the plans, and got me my military discount.

4 years ago

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Reply from Concord Auto Protect

Hey Doug, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Morris. Thank You , Concord Auto Protect.

Jun. 9th, 2020

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Hamid Kamara Sacramento, CA

I appreciate the fast service; I was able to get a price match for a plan I already owned.

6 months ago

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Brenda P Collette New Roads, LA

it was an easy proess, I feel very good about getting this protection for my car. Sincerelty, Brenda P Collette

8 months ago

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Oscar Lafayette, CO

They take advantage of senior citizens! They sell you the warranty and then deny every claim. Michael S is a scumbag liar that needs to be put out of business! Check the ripoff reports, BBB, and the attorney general complaints in Pennsylvania. Complaints are all the same, they don't pay their claims!! The good reviews you read are bought and paid for. If you search, you will find the real reviews. I found 88 complaints filed against Concord Auto Protect & Michael S Scumbags & ripoff extended warranty!

1 year ago

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Elizabeth Hernandez San Juan, TX

do not recommend very rude and bad csr once you purchase . I purchased this warranty. not happy with it. I cancelled and was told I was going to get a refund with cancellation fees I agreed they refund it partial then I was going to get refunded for a small amount of $285 that was with cancellation fees. today I called they said no more refund on those $285 and they blocked my phone number. I cant call and they never answer there emails they its been 4 weeks.

1 year ago

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Chelsea Cole Raleigh, NC

Concord did a great job making sure my car got repaired and I was happy with the work . Customer service was 5 stars Thanks Harvey!

1 year ago

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Frances Rose Buffalo, NY

Steve was great in helping me get the best price and warranty for my car .The warranty I got seamed well worth the price .

1 year ago

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jason pacheco Parker, CO

Absolute most pathetic business I have ever seen or dealt with. Car was in a shop with a blown motor and they gave the run around for over a month to only come back and say it wouldn't be covered when I had purchased the warranty that covered everything. Provided service records and everything they asked to still be denied. Claimed to have issued a refund for over a month now to still not have received a refund check. Do not do business with these crooks. Won't even respond anymore. Would leave zero stars if it was an option. Have a lawyer ready if needed.

1 year ago

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Jess Pittman Spring, TX

DON was fantastic! Professional, polite, and extremely pleasant. Very respectful of my time and claim was a breeze from start to finish.

1 year ago

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Reply from Concord Auto Protect

Hey Jess, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Donald . Thank You , Concord Auto Protect

Mar. 28th, 2022

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Triny Rodríguez Emmaus, PA

I request a quote online and not even 10min later I received a call from them. Gene H was super friendly and very simple to understand.

2 years ago

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Reply from Concord Auto Protect

Hey Triny, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene. Thank You , Concord Auto Protect

Jan. 31st, 2022

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Omar9034

Long time supporter of Concord Auto Protect & there amazing customer service. Never ran into any issues at all with there service.

2 years ago

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Reply from Concord Auto Protect

Hey Omar, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Jan. 10th, 2022

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Robert Ridlinghafer Albuquerque, NM

They were the only company who submitted a proposal without talking to a salesperson on the phone. No high pressure and a reasonable price

2 years ago

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Reply from Concord Auto Protect

Hey Robert, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Jan. 10th, 2022

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Quin Grant McDonough, GA

Based on reviews I decided to take a chance with Concord. Will provide a future update. Steve helped me out with making a decision.

2 years ago

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Reply from Concord Auto Protect

Hey Quin, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Dec. 7th, 2021

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Tom Sanborn Clearfield, UT

Gene is professional and straightforward. Thanks for the military discount. I’m a disabled veteran who is so grateful.

2 years ago

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Reply from Concord Auto Protect

Hey Tom, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene . Thank You , Concord Auto Protect

Oct. 4th, 2021

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My Review Chestertown, NY

I spoke with Steve W and he explained the policies to me and at no time did he make me fell pressured and for me personally that put me at ease .

2 years ago

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Reply from Concord Auto Protect

Hey Happy Customer, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve W. Thank You , Concord Auto Protect

Aug. 10th, 2021

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Alex Serrano East Hanover, NJ

My customer rep was honest and followed up with me for a year without being a PIA. I waited until my car warranty expired. He was very patient.

2 years ago

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Reply from Concord Auto Protect

Hey Alex , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Aug. 6th, 2021

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Craig Scolarice Bridgewater, NJ

Steve was awesome. Explained everything great, applied savings for me and I didn’t feel pressured! Great experience in customer service care.

2 years ago

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Reply from Concord Auto Protect

Hey Craig , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve . Thank You , Concord Auto Protect

Aug. 4th, 2021

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Daniel Decotiis Hopatcong, NJ

Gene was easy to speak with and I felt comfortable with the coverage that I purchased as he guided me on the plan to meet me needs.

2 years ago

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Reply from Concord Auto Protect

Hey Daniel , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene. Thank You , Concord Auto Protect

Jun. 22nd, 2021

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Robert Billings Kernersville, NC

Marc S was very personable and professional in explaining my options prior to my purchasing Premium Coveage for my 2018 Ford F-250 Superduty.

2 years ago

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Reply from Concord Auto Protect

Hey Robert, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc S. Thank You , Concord Auto Protect

Jun. 22nd, 2021

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WAYNE C FRORUP ,

My transaction in making this purchase was fast and uncomplicated. So far no dislikes yet. Looking forward to adding another vehicle real soon.

3 years ago

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Reply from Concord Auto Protect

Hey Wayne, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Mar. 1st, 2021

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Ronnie Brashear Avon, IN

This turned out to be a painless sales call!! Gene H. walked me through the program and answered all of my questions. Thanks Gene.

3 years ago

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Reply from Concord Auto Protect

Hey Ronnie, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene. Thank You , Concord Auto Protect

Mar. 1st, 2021

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Kenneth Jones Rockford, IL

Mark was very easy to work with. I feel like this is the right coverage for me at this time and would recommend this product to others.

3 years ago

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Reply from Concord Auto Protect

Hey Kenneth, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Mark. Thank You , Concord Auto Protect

Feb. 19th, 2021

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Alberto Calero ,

Great experience and Marc S. was very Helpful and I like the way he handle everything with my policy thank you very much

3 years ago

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Reply from Concord Auto Protect

Hey Alberto, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

Feb. 18th, 2021

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Michelle Ranieri Asheville, NC

Robert C was very patient answering all of my questions. I have bought this coverage and hope I am happy when/if i need to use it.

3 years ago

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Reply from Concord Auto Protect

Hey Michelle , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Robert C. Thank You , Concord Auto Protect

Feb. 9th, 2021

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fortsonanita ,

He was great, patience and explained the policy with great details. I would definitely recommend Concord and Robert to my friends.

3 years ago

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Reply from Concord Auto Protect

Hey Fortsonanita, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Robert. Thank You , Concord Auto Protect

Feb. 8th, 2021

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Brian Dawson Highland, MI

The agent I spoke with was friendly and knowledgeable about the product. After doing my own research, I believe this the best product for my needs.

3 years ago

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Reply from Concord Auto Protect

Hey Brian, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Jan. 19th, 2021

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TP Phoenix, AZ

Cole explained the policy in great detail along with payment. I went to the top 5 companies and Concord was the best price.

3 years ago

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Reply from Concord Auto Protect

Hey TP, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Cole. Thank You , Concord Auto Protect

Jan. 7th, 2021