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Concord Auto Protect

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8.0

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JonathanLiranzo Los Angeles, CA

I have been with another car warranty company and I can tell you right now Concord is by far a great company. Personally I never had any troubles with them and they have always treated me right. Customer service is always available when needed and they actually resolve the problem if there is any.

2 years ago

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Reply from Concord Auto Protect

Hey Jonathan, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Jul. 7th, 2021

star star star star star

Steve Falteisek Chicago, IL

Low pressure, nice discussion on the product they offer. After providing initial pricing they asked ME about potential discounts related to Veteran status , etc . After confirming my status they willingly offered a nice discount on the service I purchased.

2 years ago

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Reply from Concord Auto Protect

Hey Steve, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Jul. 1st, 2021

star star star star star

BrackWofford Chicago, IL

I am very happy with the service we have been getting from Concord Auto Protect. The price was competitive and best of all the staff is always available when needed. You can not beat honest and good customer service then on top of it an easy claim process.

2 years ago

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Reply from Concord Auto Protect

Hey Brack, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Jun. 22nd, 2021

star star star star star

NateHenderson San Jose, CA

I have been a customer with Concord for a while now without any problems. When I contact customer service they are always available and I can clearly understand there English which is a plus in my book. Now the actual service is pretty straight forward. I had a repair that needed to be done and was explained everything and it was taken care of.

2 years ago

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Reply from Concord Auto Protect

Hey Nate, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Jun. 22nd, 2021

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MikeyFergson Silver Spring, MD

Concord Auto protect has the best customer service support we have ever gotten from any business. They were easily there for us when needed. I would honestly recommend them to anyone I know who wants a car warranty company, I stand behind Concord & there amazing company.

2 years ago

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Reply from Concord Auto Protect

Hey Mikey, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with us. Thank You , Concord Auto Protect

Jun. 22nd, 2021

star star star star star

Ruby Harris Philadelphia, PA

I researched many companies and I was really impressed with the amount of coverage I received for the maintenance for my car. Gene was very helpful in explaining the package. I must say based on all that this companies extended warranty plan offers, it really is an assurance. It gave me a peace of mind for my used vehicle I just purchased.

3 years ago

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Reply from Concord Auto Protect

Hey Ruby, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene. Thank You , Concord Auto Protect

Feb. 25th, 2021

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Ben M Clifton, NJ

I spoke with Marc who worked with me to get a warranty for my car. Unlike other companies I spoke to, the agent wasn't aggressive and pushy. He patiently answered all of my questions and set me up with the right plan at an excellent price.

3 years ago

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Reply from Concord Auto Protect

Hey Ben, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

Feb. 22nd, 2021

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Joe Washington, DC

Marc -- your sales/service representative -- provided outstanding professional care as I joined Concord Auto Protect as a customer. He was knowledgeable and attentive. Two great qualities. I hope then when I need your company's help with repairing my vehicle that the person on the line will be just as helpful. -- Best, Joe

3 years ago

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Reply from Concord Auto Protect

Hey Joe, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

Feb. 17th, 2021

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Marie Gacke Kansas City, MO

Steve was wonderfully patient, answered all of my questions to my satisfaction, and ensured my plan covers my vehicle the way I need it to. He was an excellent businessman and he is highly recommended for promotion/recognition!

3 years ago

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Reply from Concord Auto Protect

Hey Marie , Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve . Thank You , Concord Auto Protect

Feb. 12th, 2021

star star star star star

Arlene Umpierre Hoffman, NJ

After checking into other warranty plans, I decided to go with Concord. Representative Robert is knowledgeable, professional and patient. Information was emailed immediately. I hope I don’t have to use the plan but if I do, I’m hoping the experience is as pleasant as it was in setting it up. Pricing is very reasonable.

3 years ago

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Reply from Concord Auto Protect

Hey Arlene, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Robert. Thank You , Concord Auto Protect

Feb. 11th, 2021

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Mary D Massey Pasadena, MD

I spoke with Robert he was extremely helpful including me a rate for my extended warranty. I have not received a copy of my warranty yet however what he told me for the amount of money I was charge seemed like a very good deal. Thank you for your service.

3 years ago

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Reply from Concord Auto Protect

Hey Mary, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Robert. Thank You , Concord Auto Protect

Feb. 1st, 2021

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Torean Walker Fort Worth, TX

Marc was my sales representative. He was very professional and simply provided the facts without the "hard sale" pressure. He was very kind and courteous and extremely accommodating. I like companies that can provide information without being too pushy. Marc was excellent....can't say enough about customer service!!!

3 years ago

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Reply from Concord Auto Protect

Hey Torean, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Marc. Thank You , Concord Auto Protect

Jan. 25th, 2021

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Norman Frank Jr Kailua, HI

Our representative Morris is a very conscientious and responsive representative of Concord. Not pushy or hard selling! Very knowledgeable of the product as well! I was able to get the dealer to match Concords offer so I ended up getting it from the dealer but most certainly would have bought it from Morris!

3 years ago

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Reply from Concord Auto Protect

Hey Norman, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Morris. Thank You , Concord Auto Protect

Jan. 19th, 2021

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Edward W Spivey Fayetteville, NC

mr. Mark S was a excellent sales person . he was very convincing and knowledgeable. he is an asset to your company . who ever hired him did a great job in assessing his comunication skills . GOOD JOB. thank you edward spivey.

3 years ago

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Reply from Concord Auto Protect

Hey Edward, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Mark. Thank You , Concord Auto Protect

Jan. 15th, 2021

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tmease ,

First ever extended warranty purchased today! Mark S helped me through the process. Mark was knowledgeable, thorough and very patient with all of my questions and skepticism. I felt comfortable throughout and very well have passed without Mark talking me through everything. That is all. Thank you.

3 years ago

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Reply from Concord Auto Protect

Hey Tmease, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Mark. Thank You , Concord Auto Protect

Jan. 7th, 2021

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T P De Pere, WI

I canceled my extended warranty after a period of one year because we purchased a new car that had a factory warranty. The cancellation process was smooth and seamless. I received an immediate refund on my charge card. Thank you Concord.

3 years ago

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Dr. Jack Kushner ,

Today I signed two agreements with Concord with Mr. Steve W. The initial interview was very professional and complete. Mr. W was very patient as I went through the process. I hope I never need this insurance but suspect that I shall.

3 years ago

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Steve Herbstritt Erie, PA

We have just purchased protection and have not used the protection yet. But Gene was very helpful and the purchase process was quick and easy. The pricing was fair for bumper to bumper coverage without a lot of excluded items.

3 years ago

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Edson Cardoso Atlanta, GA

Steve did a solid job offering me a great package along with an explanation of each package. Steve also was very transparent with me and very honest throughout the process, His communication and positive attitude made it easier for me to choose Concord Auto-Protect. Thank you, Steve!

3 years ago

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Reply from Concord Auto Protect

Hey Edson, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Jul. 22nd, 2020

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Gerald D Warren Durham, NC

Dealing with Steve W was an unbelievable experience.. Congenial , Responsive and Forth coming with all the details of the pending contract we were discussing. He made me feel as though I was dealing with a family member. I truly believe that he is genuine and trustworthy and I feel very secure with Concord. The company has a great employee

3 years ago

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Reply from Concord Auto Protect

Hey Gerald, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect.

Jun. 22nd, 2020

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Wayne A Hanson Forney, TX

My service representative Steve was very informative and not pushy when I explained what type of coverage I needed for my Cadillac that I had just purchased. And the price was right! Got me the coverage I wanted at less than I expected and without any deductible for any or the repair services covered!

3 years ago

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Reply from Concord Auto Protect

Hey Wayne, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Jun. 16th, 2020

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Bowe Williams New York, NY

We purchased Concord Auto Protect about two years ago for my sons jeep. He had a small repair that needed to be taken care of and it was fully covered. We had no problems at all and the whole process was very smooth and quick. The staff at Concord Auto Protect was also very nice and understanding with anything we needed. Thanks again guys !

3 years ago

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Reply from Concord Auto Protect

Hey Bowe, Thank you for leaving your review with us! We are happy to help & greatly do appreciate your continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Brandan Wakefield New York, NY

Gene H took care of us from start to finish. He answered all questions we had and explained in good detail everything we are covered for. I'm very happy with the process and i couldn't ask for anything more from an amazing company.

3 years ago

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Reply from Concord Auto Protect

Hey Brandan, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Gene. Thank You , Concord Auto Protect.

Jun. 9th, 2020

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Oliver S New York, NY

I love Concord Auto Protect, Our family has been a customer for 4 years so far. Everything is always flawless with them and the customer service really does go out of their way. Im very happy with them and pricing is good as well, You get what what you pay for.

3 years ago

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Reply from Concord Auto Protect

Hey Oliver, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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David Suarez New York, NY

I love using Concord Auto Protect, Super nice customer service and they always treat me amazing as well. We own a 2018 Jeep and purchased the warranty a little over a year ago and never had any problems with Concord. We had one tiny repair that needed to get done and the whole process was very smooth and amazing !

3 years ago

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Reply from Concord Auto Protect

Hey David, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Nelson R New York, NY

Our family has been a customer of Concord Auto Protect for 4 years now. Im very happy with the service they give and how the staff is always nice and helpful as also. I will for sure recommend others to use them as well, Im happy i do.

3 years ago

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Reply from Concord Auto Protect

Hey Nelson, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Abdelkrim Boujenna New York, NY

One of the best auto warranty businesses i have ever used. Their customer service is seriously the best, and took care of any problems that i had or concerns as well. Im VERY HAPPY with concord auto protect and would recommend others as well. I have used 3 other businesses in the past and this is the best so far.

3 years ago

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Reply from Concord Auto Protect

Hey Abdelkrim , Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Jennifer Haase New York, NY

I bought the car warranty for my 2018 Jeep and im very happy with it. I have not had any issues yet and the terms are very clear as well for the warranty. Unlike other company's they are very easy to understand and THEY DONT rip you off unlike others lol. I will be buying the car warranty for another car as well in the future.

3 years ago

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Reply from Concord Auto Protect

Hey Jennifer, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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David Inman New York, NY

Their customer service is simply amazing, they always help me out with anything i need. Their pricing is very fair and im happy with the warranty i got for the price as well. This is the second car warranty company im with and i plan on staying here for many more years :)

3 years ago

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Reply from Concord Auto Protect

Hey David, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Juan Garcia New York, NY

I would highly recommend Concord Auto Protect, I have been a happy customer for 3 years with them so far. Zero problems at all, when i needed a repair done witch was a steering related repair. The repair was covered and the customer service was simply amazing the entire time.

3 years ago

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Reply from Concord Auto Protect

Hey Juan, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Chris Smith New York, NY

I have been using Concord Auto Protect for 2 years now, I purchased the warranty for my 2018 F-150. Im pleased with how the service is and how amazing they treat me as well. I have only used the warranty once so far for a small repair, everything was taken care of. Price wise i think its fair but what sold me was their amazing customer service.

4 years ago

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Reply from Concord Auto Protect

Hey Chris, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Jackson Boyd New York, NY

I have been using Concord Auto Protect for multiple months now. Im very happy with how their customer service is and how the prices are fair as well. I needed a very small repair and they covered it zero issues. Im very happy with them and would recommend them to others as well.

4 years ago

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Reply from Concord Auto Protect

Hey Jackson, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Ben Ehrich New York, NY

So far i have had Concord Auto Protect for 2 years on my newer jeep. Im very happy with their customer service and how they took care of the one repair i needed. ZERO problems during the whole thing, im a very happy customer.

4 years ago

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Reply from Concord Auto Protect

Hey Ben, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Bisram Bhagwandin New York, NY

I have been using Concord Auto Protect for my car over the past few years. I have zero complaints about the warranty, It does what it needs todo and so on. Their customer service is amazing and friendly as well. I would easily recommend them to my friends and family.

4 years ago

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Reply from Concord Auto Protect

Hey Bisram, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Roy Schorsch New York, NY

I used concord auto protect to cover my lovely jeep. I have only needed one repair so far and it was todo with the steering, But there was no problem it being covered and repaired right away. I would highly recommend their amazing customer service and how they took care of it right away.

4 years ago

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Reply from Concord Auto Protect

Hey Roy, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Joesph Toy New York, NY

Im very happy i went with Concord Auto Protect two years ago. Since then i have only needed to use them once and everything went smoothly. I personally have never had any problems with concord. Prices are fair and competitive with others, But there customer service is better.

4 years ago

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Reply from Concord Auto Protect

Hey Joseph, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Lindsay Macakanja New York, NY

I never had any issues with Concord Auto Protect, They always treat me amazing. I have a bmw 335 and it had some repairs it needed and they covered it without an issue. Im happy they have such fast and nice customer service as well. Im going to be a very long term customer.

4 years ago

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Reply from Concord Auto Protect

Hey Lindsay, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Kenny Phonglom New York, NY

Concord Auto Protect is one of the best auto warranty companies i have used to this day. They gave me a really fair price and when i had a claim everything went smoothly. No excuses at all, I stand behind them. I would recommend friends and family to give them a chance.

4 years ago

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Reply from Concord Auto Protect

Hey Kenny, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Phillip Sanchez New York, NY

I have been a customer of Concord Auto Protect for well over 1 year and their customer service is simply amazing. Im very happy to be going with them because they treat me amazing. When i needed a claim to be figured out they helped and the repair got done right away.

4 years ago

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Reply from Concord Auto Protect

Hey Phillip, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Kate Witenden New York, NY

Concord Auto Protect is always my goto company to use for my car warranty. I have been using them for well over 4 years and i'm very happy with their customer service. They handled the repair very quickly and i'm so happy to be with such an amazing company as well.

4 years ago

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Reply from Concord Auto Protect

Hey Kate, Thank you for leaving your review with us! We are happy to help & greatly do appreciate the continued business. Thank You, Concord Auto Protect.

Jun. 9th, 2020

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Paul Davidson Chesapeake, VA

My interview with your agent went very well. He was very cordial and explained the program, to my understanding. I was sold by his presentation, and although it is my hope not to have to make a claim, I feel that I can trust Concord to come through for me.

4 years ago

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Reply from Concord Auto Protect

Hey Paul, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with one of our reps. Thank You , Concord Auto Protect

Jun. 9th, 2020

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Celia Richardson, TX

After I submitted my EMail request, I prompted received a phone call message regarding my inquiry. When I returned the call to Steve W, he was most helpful in answering all of my questions which included contents of potential coverage, cost of different years of coverage & associated payment options.

4 years ago

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Reply from Concord Auto Protect

Hey Celia, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect.

Jun. 9th, 2020

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Anne Lusk Tucker, GA

I really appreciate the time Steve took with me today to get my vehicle enrolled. He was very patient with me and I really liked that. I just hope if I ever need this policy, the people I encounter will be just as nice and kind.

4 years ago

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Reply from Concord Auto Protect

Hey Anne, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect.

Jun. 9th, 2020

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DaleP Forked River, NJ

I feel as though the type of warranty I received for my vehicle was fairly priced with a decent amount of coverage. Steve, the representative that I worked with was friendly and eager to help me obtain coverage to suit my needs and budget. I hope to never have to use it. But when and if I do I anticipate that it will be a good service.

4 years ago

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Reply from Concord Auto Protect

Hey Dale, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Steve. Thank You , Concord Auto Protect

Jun. 9th, 2020

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Brian Rouach Staten Island, NY

Thanks to my car salesman for telling me about concord. After 6 months in, my car got stuck on a trip to the shore, and Michael from Concord helped me authorize a repair and got me a rental for a few days. I was very grateful at the time and happy I was covered, thanks guys.

4 years ago

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Reply from Concord Auto Protect

Hey Brian, Thank you for leaving your feedback with us! We appreciate your review, and are happy to hear you enjoyed speaking with Michael. Thank You , Concord Auto Protect.

Jun. 9th, 2020

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Travis Cutright Peoria, AZ

Abe was extremely helpful and made me aware of discounts that I was eligible for. Great customer service Abe!

5 months ago

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RH

Concord auto protect does not abide to their policy for covering the full auto insurance claim. They will tell you that they will only cover some parts and give you a very minimal reimbursement no matter how high you paid for the repair cost. No one from their team is diligent enough to call their client in the event that you have problems and would not agree on the terms that were not stated in their agreement

8 months ago

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Mike Shimkus Fairless Hills, PA

called my several times to sign up, finally signed up and they took my money, sent me an email with basic information but nothing else. Nothing sent to me in the mail so that I can give to a repair shop if I would ever need to. no more phone calls, nothing. Other then an email I have no documentation or what coverage I have.?????

2 years ago

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Reply from Concord Auto Protect

Hello Michael , In the email confirmation you received there's a link you can click on that would take you to our customer portal. Once your on the portal you would be able to view all the information , print and even file a claim online. We are also here to answer any of your questions , you can call us at 888-399-2811 . Most of our customers would call us before posting such a review to let us tend to their needs. Please give us a call so we can discuss your current request. We are here to help and hope that next time before posting a negative review you would give us a call.

Jun. 21st, 2021

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American Cleaning & Restoration South Downers Grove, IL

Unfortunately, we have experienced nothing but disappointment from this service provider. They tried to decline a claim for an engine replacement that was required. Not to mention the lack of updates and follow-ups; when we attempted to contact the manager Michael S, every employee we connected with over the phone would promise assistance and make claims such as "We will have an update by the end of the day," the answer was the same when we would reach back out. Not only were they horrible at updating us, and tending to the claim in a timely manner, they also attempted to deny coverage for the engine replacement. They acted in "bad faith" by assuming the vehicle was used commercially since the vehicle was registered under both a company name and the owner of the company. We had to prove to them that they were aware of the titling situation when we first considered their services. Thankfully, there was an email thread that we had provinf their acknowledgment. Anyone reading this review, please take our experience into consideration. We are still dealing with issues of them not covering the replacement in its entirety, and delayed responses from them. Do your homework, there are other service contract providers out there that go above and beyond for their clients. Concord Auto Protect, is unfortunately not one of them.

11 months ago

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Melanie Farr East Weymouth, MA

One star is the least amount I could give so thats the rating, but if I could give less I would. I am a single mother with three children I haven’t had my vehicle for more that two years. It is a huge accomplishment for me to be able to afford my own vehicle because up until this point I have been supported by my husband. I looked online for a warranty with a premium package. So to keep myself and my children safe, beginning of last summer my air conditioning wouldn’t work. I contacted Concord Auto my warranty company and opened a claim. What you dont know is that diagnostic tests that are performed on the car could be upwards of $250 or more depending on what is done. And last summer I could not afford the diagnostic test, also at the time I was told the part to correct what they assumed was broken would not be in stock because of a shortage. I spent the entire hot summer driving sweating with my three children in the back of my car windows down hoping not to hit traffic wherever we went. so I waited till this year to address the air conditioning saved for the diagnostic test and my car is in the garage to be fixed. Now stuck because I have been informed bye my service representative at Concord Auto Protect that they do not cover the component needed to fix my air conditioner. I will need to pay out of pocket $800+ to get my car fixed even though I paid for a premium warranty plan.

11 months ago