Ally Auto
Is This Your Business?1.5
3.7
Overall Score
LAST UPDATED: March 28th, 2023
Ally Auto has been helping people secure auto financing for almost 100 years. The company has more than 7,000 employees, 17,000 dealers, and 4 million customers across the United States.
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The Good
- Buyer's Choice program
- Ally Balloon Advantage program
- Retail finance and SmartLease options
- Vehicle protection products available
Buyer's Choice Program
Ally Auto's Buyer's Choice program combines the best of buying and leasing. The term length is determined based on the customer's vehicle selection and transaction. This program includes a special prepayment date; at 48 months into the contract, the customer can either prepay by selling the vehicle to Ally at the predetermined price set at signing (some stipulations apply) or do nothing and keep making the scheduled payments. This program also allows you to trade-in your vehicle at any time. The Buyer's Choice program is only available for eligible GM, Chrysler, and Mitsubishi brand vehicles. This program is not available in Nevada.Ally Balloon Advantage Program
The Ally Balloon Advantage program works by taking a larger portion of your payment and attaching it to the end of the contract. This helps keep your monthly payments low. However, this program still has the same aspects of a traditional loan, including fixed APRs and monthly payments throughout the contract term. Additionally, you can sell or trade-in your vehicle at any time, as long as you pay off the remaining amount when you do. With the Balloon Advantage program, you can buy new GM, Chrysler, and Mitsubishi vehicles and all used vehicles except for Saab and Suzuki. This program is not available in Maryland, Nevada, New Hampshire, North Carolina, or Pennsylvania.Retail Finance and SmartLease Options
Ally Auto offers both financing and leasing options. The company's SmartLease program allows customers to lease new or pre-owned vehicles through eligible dealers. However, it's only available for select models, but the website doesn't specify which models, so you'll have to contact the company for more information if this is something you are interested in.Vehicle Protection Products Available
Ally Auto provides a variety of vehicle protection products, including maintenance contracts, theft protection, and tire and wheel coverage.The Bad
- Acceptable credit ranges not defined
- Rates and terms not disclosed
Loan Amounts Not Defined
Unfortunately, the Ally Auto website does not mention minimum or maximum loan amounts, so it's unclear how much you can borrow for an auto loan.Rates and Terms Not Disclosed
Ally Auto has not disclosed interest rates or terms on its corporate website, leaving potential customers unsure of what to expect. Although these factors typically vary from case to case, it would be nice if the company provided a general range to give individuals an idea of whether or not the company will fit their needs.The Bottom Line
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Jodie Quinn
Ally auto customer care put my account in the negative after four prepaid loan payments and then put my credit score 807 to a 675 as a result of their out of country customer care representatives.
I will never use them again and don't advise anyone else to either
3 days ago
Donald Rogers Wyoming, MI
Well after seeing these reviews I am not the only upset person. Purchased a 2022 trailblazer in 2021, on Sept. 20th, and it was financed thru ally Bank. Just last month traded it for a equinox 2023, the car dealer paided off the remainder of the trailblazer, on Feb. 23, 2023, and I have told this to ally, gave them phone numbers and names to talk to, cause ally says they didn't get the pay off, yet the dealer showed me proof. I am getting emails from ally saying to make a payment. I have called 4 times, emails too. I am a senior and cannot take this harassment. They won't let me talk to the finance department. They say I can't, but they will give the information to the office. If I die of a heart attack from this stress, legal action will take place.
3 weeks ago
H V Denver, CO
I’m only leaving one star because I have to otherwise they would be getting negatives all across-the-board. They are the worst company I’ve ever dealt with. I financed my BMW in 2021 through them, and recently was laid off from my job so fell behind a few months in my payments, I was able to set up a couple of payments to get caught up once I received my tax return, leaving a small balance which was over my monthly payment amount. They automatically withdrew that from my bank account, making me overdrawn in addition to getting nonsufficient fund fees, return check fees, and late fees, so I called and spoke to customer service rep, who put in the request for the refund and assured me that there was no pending payments set to automatically come out in the future, five, FIVE!!!!! days later that same amount of $627 was pulled from my account again, again making me overdrawn and charging me all those fees. I now have over $200 in fees and charges. I called and spoke to a rep today, who just argued with me and then transferred me to his supervisor. When I explain the situation to her, she just kept repeating herself and extremely broken English I might add, That there’s nothing that they can do because I set up a payment. I tried to explain to her yes, a month and a half ago I did set up two one time payments those came out then it went back to my regular one time payments I did not authorize this large amount to come out of my bank account twice in less than a week I wanted a refund. She apologized and told me sorry there’s nothing that we can do or will do. We are not refunding you you need to contact your bank for these auto pays that set up. I told her I’ve already contacted my bank a few times and they assured me that there are no pending auto or upcoming payments scheduled to come out of my account. I explained that to her and she also told me to log into the app which, by the way doesn’t work, has never worked for the entire amount of time that I’ve had my loan , and to try the website which also doesn’t show any upcoming or pending payments scheduled, and I am not in auto pay. So I told her can you please explain to me why this money keeps coming out of my account if I didn’t authorize it, I didn’t set it up, You guys didn’t set it up and my bank didn’t set it up??? and she kept arguing with me telling me that I set it up. I told her I definitely would not authorize a payment this large, knowing that I didn’t have the funds to do it, but would be making my regular monthly payment again she was just rude and argumentative with me and basically told me oh well nothing I can do so I hung up. they have the worst customer service, they are crooks. They are thieves. They are extremely under educated on customer service and how auto financing works. stay as far away as possible, even if you are desperate like I was to get financed.
3 weeks ago
Yevgeny Zitser
The worst auto financing I ever had!! Requested a buy out price for my 2020 Jeep Rubicon. Once I was at the dealer for the trade in Ally gave the dealer a completely different quote which was over $13k more of what I was quoted just a few hours earlier. DO NOT LEASE/FINANCE WITH ALLY.
1 week ago
Roseanne Stankovitz Cassville, NJ
I bought out lease and finaced thru ally on 6/2020, !have been making payments ever
since, I rec'd notification from ally that account was moved to ally auto.com for the servicing of my account I had to use a new website which i could make payments had issue but finally I was not able to log on to my account and now it shows I am past due over $9000. on the phone for over an hoiur disconnect
many times no answeres i dont know if they reported this to the credi bureaus. I have not had any claification or corrections to my account getting the run around. I have my note and my payment hisotry which shows consitant payments sinbce loan was orginated They are giving me the run around
sopending hours on phone with no satisfaction other then to tell me they are looking into it. I ha ve now filed complaaints withthe CFPB and NJ Dept of Banking, The CFBP replied and they said Ally has 60 days to get back to me. They STINK!!!!!!
1 month ago
Dakara Flynn Hyattsville, MD
One star is too big needs to be an option for negative numbers. I contacted Ally in October of 2022 for a payoff balance. They gave me the amount and said I had within a few days to pay that particular amount or it would change. Ok, I didn't have a problem with that because I wanted to pay it that same day. I talked with Ally customer service through phone and chat 5x just to verify the payoff amount was correct and once after I sent the payment through. They confirmed that the payment was made and it showed a zero balance on my account through the app. A few days later I received a completion and thank you letter from Ally on paying off my loan. I called Ally to asked about my title release I was told I would receive it in 7-10 days. I did, my title was sent to me I have it, great. However, just because I had difficulties previously throughout my transactions with Ally I went back into my account to make sure it was closed out and my banking info was deleted from the app. Just to see I have a balance of 600.00 dollars!! How and what type of bs is this. I immediately contacted Ally they have no idea why then they tell me it's because of a payment the month before I missed. Excuse me! If i ask for a payoff amount of everything and get the information from the representatives that's what I take for bond. Ally is fraudulent and they will not get another dime out of me. I have my completion letter and title that they released because I paid off my account. I reported them to the credit bureau, stay far away from Ally.
1 month ago
Sarah Fox Cambridge, MA
Worst customer service experience of my life. Paid off my car and 3 months later I have yet to receive my title. I get the run around from service agents, on hold and getting transferred around for hours. No one can help me. I tried emailing the CEO and some other executives there and they took retaliatory action and blocked my email address on a network level, so I could no longer even interact with the two people who responded to my email. Literally in tears. Do not finance a car from them. You could end up like me, with a paid-for car sitting in the driveway, while you take the bus.
1 month ago
jennifer thompson Prospect Park, PA
I’ve been a customer with Ally for a few months now. The first month they allowed my car salesman to set me up for automatic payments that I did not ask for and then I was double charged. When I requested a refund they told me I would get it in 7 to 10 days and it took well over two months to have my money refund it . Every month after I have tried to make a payment online only to be told that they cannot take my payment at this time. Every time I call customer service I am given a person that barely speaks English and it is very hard for me to understand what they are saying. All I ever wanna do is make my payments on time and not be troublesome but the Internet will not allow me to. When I called customer service and tried to explain the problem to them all they tell me is I can make my payment by phone and be charged a four dollar fee. Every month they are getting an extra four dollars out of me that I should not have to pay all because they do not do maintenance to their website or listen to the concerns of the customer. They will shuffle you around from person to person with no results. This is the absolute worst company I have ever done business with I will soon be looking for another finance company to take over my loan as I cannot take this anymore
2 months ago
Review Source
Linda Parker Burkburnett, TX
If you are the CO signer you have 0 rights but all the debt. Customer service gives you 1 800 BS phone numbers to non existent loss mitigation departments for a flooded out vehicle that you merely co signed for that's been a loss for over a year and in ditch lord knows where from a flood. But,, you can only pay to get them to stop harrassing you!!!
When you get collection calls they and ask for. Account Access,, they don't allow you access to a database that is registered to the actual driver you co-signed for - absentee driver - dead vehicle - you keep payInc and paying, But Zero Rights with Zero Access and bi-Monthly trumped up Late Fees every other month. Such crooks and criminals! There needs to be a law that forces ALL OWNERS ACCESS TO ACCOUNT AT ALL TIMES!!
2 months ago
Felicia “CrimsonCutie” Prentice Tuscaloosa, AL
Zero stars. I had to select one in order to submit my review.
My credit union mailed the payoff of my vehicle on 12/16/22, today is 1/17/23 and Ally is saying that they did not receive the check even though I have a copy of the check that clearly shows it has been cashed. Each time I speak with someone, I’m told they will investigate and provide me with a reference number. That reference number is not worth the paper I wrote it on because when I give them the number, they are still oblivious to what the number is referencing. Just like all of the other reviews, stay away from this company because something fraudulent is going on with them. I’m going to let the Credit Union lawyers handle this so they can find out where the funds are that was sent to them.
2 months ago
JAMES TOTH Houston, TX
Customer service non existent. Hang up on you the minute they get a chance. I'm behind on payment and tried on SEVERAL occasions to work out payment plan to no avail. Car is disabled and spending all the cash I have to get it fixed. Oh and by the way, even if you do manage to talk to someone who doesn't hang up on you, they never enter the info on their data base and constantly harass you every chance they get. I can understand why they don't have any office's, they'd be full of angry clients. Threatening to repo unless I give them money right NOW. Going to have my mechanic put all the parts in the front seat and tell them to come and get it. In the future I'd rather siphon gas from a burning car than have to deal with them ever again
2 months ago
Tony Pham Maywood, IL
Horrible customer service, almost none of the reps speak fluent English, it’s extremely hard to understand and you’ll just keep getting transferred until they hang up the phone and you have to restart the whole process again
1 month ago
infinite Indianapolis, IN
They say they offer payment assistance but somehow people never qualify for it i live on a very tight budget and i am disabled sometimes my disability check is short making it very hard i’ve paid my bills in full other than one time i don’t see how i don’t qualify and how others don’t im tired of ally wish i could change
1 month ago
Susan Jasperson Portland, OR
They do not deserve 1 star. They don't care about their customers when they in financal difficulties and they ask to work with them and postpone payments and add it to the end of the loan. They flat out said no. After numerous times I talked and emailed them, they still don't want to work with you. They would rather repo your car and destroy your credit. This is the first time I dealt with this company. All the other companies that I deal with in this financial hardship, Ally is the ONLY one that WILL NOT WORK WITH YOU. This is the first time in my life and they want to ruin my credit.
2 months ago
Rob Henson LaFayette, GA
Ally Auto Financial
I have been making principal payments to my auto loan thru Ally Auto, as I am paid up 4 months in advance on my payments. Their system will no longer allow me to enter my auto loan page. I can go in and open a checking account with them, and do anything else on their website, EXCEPT view my auto page to make payments. I did download the phone app, and there WAS an option to make a principal payment, but that disappeared after I used it once! I am directed to enter an amount, then submit payment, but again NO option as to where the $$$ should go ANYMORE. I have no access to my auto loan page on the web. I have tried all 3 main browsers, cleaned my cache, I work online, and know all things to do. I have called them 4 times, and all I got in reply "we will pass the ticket up, try in a few days." When I sign in to my auto loan page I can see 2009-Ally Financial Inc Feedback Ally Community Security Privacy Legal headers all on a gray page with a spinning wheel. I will leave it for hours and the page does not change. If I try after midnight I do get their System Update 12-3 am notice!! This all looks intentional to me!! Does anyone else have this issue?
3 months ago
EpiclyAwesomePRUSSIA
Honestly i would leave no stars if i could. Ive had a loan through ally finincal for nearly 3 years and now that i am a single payment behind they are threatening to repo my car constatnly calling me and my wife during random times of the day on top of call my family members and old roommate that i havent talked to in years. Its illegal and harrasment. I cant wait to get away from them. I would pay my bill and it would show the money gone from my back but they wouldnt process it for another two weeks and flag my account as late. Its like they are trying to make your credit score worse so you cant get away from them i hope they go bankrupt.
4 months ago
Ashley Porter San Antonio, TX
Ally Auto has definitely been the worst banking experience I have ever had in my life. It had been a total nightmare. The customer service representatives do not know how to assist me and often transfer me to a random extension or just tell me they are not able to assist me. I happened to total my vehicle in the small window that I did not have insurance coverage because of this I am having to pay for everything out of pocket. Ally’s customer service informed me that there is no way Ally can help me because I did not have insurance at the time the accident occurred. All I was requesting was documents pertaining to my account like the payment history so that I could file a claim my self for my gap insurance and I was not able to get assistance with receiving documents at all. I was directed to the total loss department where they told me they could not help me either because I didn’t have insurance and they informed me that they were not able to lower my payments either or extend out my loan like many other banks offer. Point being Ally does not care at all about their customers or value customer service. I would not recommend them at all and I will refuse to ever have another loan with them in the future!!! Please tell your loan officer to find you another loan provider!
4 months ago
Mollye Barrett Palmetto, FL
Ally Auto does not care about customers affected by Hurricane Ian!!
I never comment on a company like this, but I’m absolutely outraged with this company…I was affected by Hurricane Ian and contacted them to let them know I needed to have a one-month extension…Just ONE month!! I was told that everything would be fine and there was no problem. ( My account is always in good standing)
One week later I started receiving texts that I was late with my payment. I continuously called every number listed for Ally Auto and would go through all the steps to reach someone but as soon as I went through all the steps it would beep then hang up on me. Finally reach someone and then they said they had to put me on hold for a moment then…THEY HUNG UP AGAIN! Seriously called over 20 time within a week. (Have screenshots for proof) Then they called me since they said I had not paid my payment. The lady says they never made a note that my payment had been moved!! By this time, I already scheduled my next payment because again I only needed one month, and she told me that payment would be for the month I missed so I would still be behind and needed to pay more!! If not, I would continue to be behind which I NEVER have been before! I spent an hour on the phone with her while she was trying to work out how to fix the issue since a HURRICANE and a bad employee is not something that is my fault, and I cannot spend extra money during the holidays on a car payment! Why is it so hard to move a good customer’s payment to the end of their term? She could not get her supervisor so she promised me that they would call me back by the end of the day. I was very kind and the lady kept apologizing for the issue which obviously not her fault. I told her this has been beyond stressful so I was worried that I would still not get a call. She promised over and over that they care, they would work to move the payment, and I would receive a call back for sure….I did not get any call from anyone from Ally! I cannot believe that a company could literally lie to someone like this. Its absolutely disgusting and I would have never gone through ALLY if I had known…I still cannot get through…Shocking I know. BE WARNED THEY LIE AND DO NOT CARE!
4 months ago
Jonathan San Diego, CA
I've been on the phone with Ally Auto for an hour and a half, being sent to their 3rd party on the phone payment then waiting for someone who can help give them my information 5-10min process, then she informs me my account was blocked. Oh, I'm being moved again; another 5 minutes of waiting to go through the information check. Then I ended the call because the audio was awful after being transferred numerous times. Finally, after several calls, I finally got a clear answer as to why my account was blocked, then he informs me that an account manager is already looking into my account, I got transferred to her, and her audio is already awful enough to hear, she tells me nothing, and she tells me to end the call.
So overall I do not recommend getting an auto loan from them. 1/10
5 months ago
Josie Nolasco Panorama City, CA
ALLY AUTO Is a big RIP OFF never use this company for GAP INSURANCRE!! In 2018 we purchased a vehicle with a 7 year auto loan which included GAP insurance with ALLY AUTO we paid off our car loan 3 years early. We Submitted a pay off letter to ALLY AUTO which handled out GAP INSURANCE and we requested a pro-rated refund. We received a letter stating we used up the cost of our GAP insurance because they pro-rate by USAGE not per month unlike other GAP insurance who pro-rate per month . BEWARE ALLY prorates per percentage which results in 100% of your coverage being used the first 2 years of your contract & with no money being returned if cancelled. God forbid you get an accident & you think you are covered you will NOT be covered after 2 years of coverage per the scale calculation they use..
PLEASE PLEASE PLEASE!!!! When buying GAP insurance make sure who you are signing with.. DO NOT get ALLY AUTO!!!!!! Again NEVER NEVER use ALLY AUTO FOR GAP... INSURANCE!!!!
5 months ago
Jayvaun Brannon Colorado Springs, CO
Ally forced me to make a payment through money gram at Walmart , which I did. Apparently the lady at Walmart sent it to check free instead , and it took ally 2 weeks to notice. I called about 5 different times during the two weeks and was told 3 different supervisors would be in contact and I never received a thing. I called check free for a refund and they told me ally accepted the money but for some reason it didn’t post to my account even though the account number was correct. So I called ally and they told me I needed to go through Walmart for a refund when Walmart just told me ally needed to reject the payment. So ally completely accepted my payment, held it from my account, and are now threatening repossession after I made the payment in plenty of time. The lady on the phone said they could repo my car any day even though I’m literally waiting for them to refund the money. If you know what’s good for you please do not buy from ally. They scammed me out of my money and now they’re gonna scam me into paying late fees when I made the payment on time.
5 months ago
D Fort Worth, TX
No payment assistance and questionable practices. I noticed that each time I made a payment through the app, they posted it to wrong account. I tried twice, same thing. I had to go through desktop site to post to right account.
3 months ago
Robert Blain Glenolden, PA
I tried to trade my Ally leased Jeep in early I was told my Pay off was $39K but If I trade it in the dealer would have to pay $46k. When asked why the difference I was told they would sell the Jeep to the dealer for fair market value. I've had a lease before with Chrysler Capitol and they never did that. Very deceptive ! Never again!
3 months ago
Brittany Miller MI
Ally auto finance is the worst experience I have ever had in my life! They offer no hardship assistance and do not follow their policies! There is no one to call and speak with for help! my car was repossessed and they did not follow their repossession policy. I have been trying to speak with someone and no one is able to help me! I have been trying to pay the past due balance and no one has been able to help me! I ask to file a complaint and they tell me I have to mail it in!
4 months ago
Keith Shumberger
Customer service is almost non existent. When they call you it's an automated message saying no reps are available. This repeats itself for about 30 seconds and finishes with no reps are available please call back later. Your left wondering why they called to start with.
Calling them back is just about as bad. After going through their automated menus you're prompted to press 0 for a representative. At that time, you get a busy signal and the call hangs up. It takes weeks to talk to a real person.
4 months ago
Michael Joseph Irvine, CA
Absolutely terrible auto finance bank. Stay away if you are looking to buy a car with this bank. I wanted to try to pay down our car faster and the amount of "finance charges" not "interest charges" on principal-only payments is ridiculous. They make it super difficult to make extra payments and was given misinformation on multiple occasions. Its all hidden in your contract so dont be like us and actually read through the finance details of your contract. Terrible. Terrible. Terrible.
5 months ago
Tim Mack Piscataway, NJ
Hands down, the worst company I have ever dealt with in my life. I am 61 years old, I've dealt with scores of companies of my lifetime. In my opinion Ally financial is little more than a scam company. Blocking people out of their online payment, giving temporary sign-ins to get back in that don't work, repeatedly. Or ask for two years to get a statement, numerous times, they never complied. I finally had enough of ally, went to my back and attempt to pay off the loan. I asked them for her loan payoff statement, they told me they can't send it via mail, or email and had to fax it. For 3 months, this one on My bank never received anything from them. Trying to get in touch with them, is an exercise in futility.
6 months ago
Richard Anderson Tucson, AZ
I paid Ally Auto Finance $33,546.00 on 08/02/22. After hearing nothing from them in two weeks I called them. I was informed that they cancelled the check and when asked why they did not know. So it took me two weeks to get another check issued and too them. Then they cashed the check and marked my 2020 GMC Canyon as a Total Loss. They did this without even notifying me. So now I had to get a letter from my insurance company stating there have been no claims on the vehicle. Ally will not return my $1400.00 over payment nor a lien release until this issue has been resolved. All this because some idiot screwed up. They tell me it will take up to three weeks to process and correct the issue. I will never go through this institution again, ever. They are the worst financial institution that I’ve ever dealt with in the last 50 years. Next time I will go back to Capital One for a auto loan. I’ve had two loans from Capital One with Zero problems. I warn everyone out there, do not use Ally Auto Finance. You will regret it if you do.
6 months ago
Toni Buchanan Kansas City, MO
They are HORRIBLE! Our loan was paid off on 7/3/2022 and we had over $2900 in cancellation that are supposed to be coming to us. We have spoke to them numerous times, including the first time to do our change of address, because we have moved. They told us that they have 55 days to return the refund. We are on day 72, still no refund. I spent 1 hour and 32 minutes on the phone with them yesterday and 4 different people ( whom I couldn’t understand) and to only get a reference number and to be told 7-10 more days. Oh yea, address never got changed. I will walk before I ever finance a vehicle through Ally again.
6 months ago
Lisa Damico Denver, CO
Ally’s automated service is the most irritating system I’ve ever had to deal with. The repeated saying “ all of our agents are busy pleases hold on the line “ gets very old when holding on the line for 20 mins. They must say the same thing over and over at least 60 times in 60 seconds. The online app is totally ridiculous. I changed my bank info way before my payment was due and now it’s like it never went through and I’m 11 days late . Trying to get someone on the line to talk to is impossible . What they don’t understand is some people don’t have the time or patience to wait 30-60 mins on hold. I’m now looking to refinance with another company.
6 months ago
Terry E Morgan Biloxi, MS
Never missed a payment in 9 yrs. $1400 owed on last car (started at $11,000+). Car was stolen and recovered by Police who took it to impound lot. Insurance decided to fix car. Ally received 2 notices of impound from impound company. They decided note was not worth getting car out and wrote off the balance of note. We were still making payments yet my credit score went from 838 to 623. Never notified by Ally of what they were doing. Paid loan off but Ally refuses to fix the error on my credit report. Said I have to live with the score for 7 yrs. Do not have anything to do with Ally. They do not care about customer only getting money. Worst Bank ever!
6 months ago
Hayley Miller Bennington, NE
If you can get any other finance company for your car, do it!! I WILL NOT EVER recommend Ally Financial to anyone!!! They have an overnight payoff address yet they re-route your payoff check to another address (10 days at least), another 10 days to clear your check, then at least 10 days to process your title. Over a month to receive a title. But they will sure hound you for your car payment. Every single person with customer service can barely speak english and they just repeat themselves. I won't be surprised if someone gets a lawsuit against these people. HORRIBLE, HORRIBLE, HORRIBLE!!!!! STAY AS FAR AWAY FROM THESE PEOPLE
8 months ago
Brea DeDeaux Titusville, FL
I hate this company. You could not get any worse if you prayed to God to bless you with worse. I called this morning about a letter threatening to repo my car and I just kept getting hung up on. I have the app and sent them a message no reply. I’ve been trying to pay on my car note and they charged me $146 late fee in May. About $160 in June and a $177 late fee in July. They are no help and intentionally drowning you in debt. I pray they go out of business. They prey on the vulnerable and then make you out to be the bad guy. I’m leaving bad reviews everywhere I can! Beware! Run away! DO NOT GO WITH ALLY!
8 months ago
S G Anoka, MN
Wow after reading all of the horrible reviews at this point I don’t even think it matters what I write, maybe Sara will rescue me (who was mentioned in a past review) but I will still share my experience. If there was a 0 rating that would be my choice of a rating. I called in two weeks ago to get help on an extension due to the loss of a family member. I had to travel out of state and everyone knows right now gas and all other expenses are high. I was told to call back or wait on a letter with the status. I have been trying to reach Ally since, but they are closed each time I call. So today is Saturday, it’s been two weeks not sure what the status is. I get up early to catch them. I’m on the phone at 8am to be left on hold for 40 minutes by the rep. She came back on and says she will need to transfer me to another department. I shared my concern about being left on hold for so long and she stuttered an excuse of course. I get transferred to a rep who had very little English to repeat everything again to be transferred! I get on with the new rep not much English so I hung up I’m exhausted at this point! I called back I finally get an English speaking human that tells me to call back Monday to speak to the right department. Like couldn’t they have said that from jump? I am over it and did not realize how horrible of a company this is until I read all of the bad reviews. I definitely need to move around.
8 months ago
Jalen Harrold Niles, MI
A sorry excuse of a company. They are liars, thieves, and will continue to send you around in circles without actually helping you. I hope I never have to talk to another member of this god forsaken bank again or have to even hear about this place. My APR was at 12% so you would think refinancing with a different bank would be easy. They made it the most difficult process ever. Months later I’m still rendering the consequences of using Ally. They are not your Ally. Do not trust them. Do not bank with them. I am so happy to be done with them and have settled for a 3% APR elsewhere. Screw this company and I hope they cease to exist.
8 months ago
foo foo Vincentown, NJ
If there was a zero star I would have chose it. I’m in a DV situation since May 2022 and when I called them to explain more recently they all refused me to speak with a supervisor and told me they will still collect late fees until I pay.
5 months ago
Robert Doncaster Dayton, OH
My wife passed away in February. She had a loan through Ally Auto and the car was repossessed. The car was fully paid off so I could get it back. Here it is the end of September and Imcan not get them to send me the title or a release of lien so I can get the car in my name. They transfer me to different people or departmentsto no avail. Plates will expire soon and I’ll have a car I can’t or shouldn’t drive. I spent 3 hours on the phone with them today and my house ran out of juice waiting on them. Do not use Ally aAuto
6 months ago
Babsie Southampton, NY
I have been trying to use the phone number to make a payment for weeks.
I get through the prompts and them get a message that the “number dialed is not in service.” This is for Ally Bank (Ally Direct) but you call Ally Bank and they transfer you right back to the bad queue!
Unbelievable! Then I get a letter that my payments are in default! UGH!
6 months ago
Kevin Gregoire Charlotte, NC
This is the WORST COMPANY To do business with PLEASE if you’re considering working with the disgraceful institution reconsider!! The worst customer service, none of their employees speak clear enough english to even comprehend what you’re trying to say!! I’m the most patient person and they have managed to bring me to my boiling point to say the least. I advise everyone that has common sense to stay AWAY from this company and do not attempt to do any business wether it is an auto loan or banking STAY AWAY!!!
6 months ago
Vanity page Vanity page Charlotte, NC
Ally is the worst company I've ever dealt with when it comes to a auto loan. The customer service is horrible and they dinged my credit twice in 30 days that a rep in a higher department told me they would credit my account because it took Ally 6 months to fix my account so I could pay online without paying extra $4 each month over the phone but the rep never did so Ally reported to my credit report. I've called that rep twice in 2 months left messages nothing. My credit dropped 165 points in one month 😈😈😈 I hope they shut Ally down!!!
6 months ago
Carolyn Nunez Santa Fe, NM
Ally financial is the worst company that I have ever had a loan with. My vehicle was totaled. The insurance paid for the vehicle. Ally said they didn't receive the money. The insurance company said they did. Ally couldn't tell either myself or the insurance company what account the money went to. They turned me into collections. I will never get a loan with them again. Their customer service doesn't speak very good English and you can barely hear them.
7 months ago
April Tanner TX
Ally is the worst they got my payment on my vehicle from platinum bill pay even provided a confirmation and claim they can’t find payment when they clearly received it but steady giving me the run around and can’t even answer straight questions they avoid answering and I feel like they pocketed the money for my note and refuse to post the payment like I told them make it make sense
7 months ago
Dominic Conte Independence, OH
This company is the most crooked bank out there.. I was in a accident in a hit skip and the car was stolen and my vehicle was getting totaled my buy out was around 44k my insurance was gonna give me the difference of the value of the truck which was at 52k so roughly 8k which I would've broken even with what I had into it and some $$ for a new one as soon as ally found out it was getting totaled they been going after my insurance for 55k and are trying to cut me out and profit off my tragedy.......they are a bunch of pirates stay away what they do is truly criminal
8 months ago
Thomas J Mercuro Hingham, MA
I have a lease with Ally bank and they are making things very hard for me. They will not give me a payout amount because they do not have a license to sell cars in MA and they ask me to go to any dealership and then they refuse to give the dealer the true payoff. I spoke to customer service and they were useless. Told me to go to another state to get a payoff.
8 months ago
Tina Woehrle Shelton, CT
If you see anything with Ally Auto don't walk, run as fast as you can worst company I ever dealt with they are rip off artists, filed a complaint with BBC, amazing how many complaints have already been filed from others and they're are still in business. They have the worst customer service they never do what they say and lie about everything. I can't even rate as low as they should be.
8 months ago
DOOM_123 Galaxy Hamburg, PA
My review will sound very familiar to anyone reading this. Please note I was not paid for my review, this is honest and true.
I live in Pennsylvania and this is my horror story.
On May 23, 2022 I went to the original dealership I leased my 2019 Jeep Cherokee from and asked what my options are, lease is coming to an end. The option chose was to do a buyout, my procovid buyout agreed amount was 15,000 + unpaid payments. The dealership is able to access all of this information. Total buyout was 18877.81 (15k + payments still due). I financed this amount through a financial institution plus paid PA sales tax. Today is 6/25/2022, Ally is now saying I owe 1000k plus late charges. The dealership has not received the title and Ally will not release the title until I pay this bogus amount they came up even after the agree upon buyout was satisfied. To me it appears Ally didn’t disperse or allocate the funds properly, I’m able to check my account online and see where the payment of 18877.81 posted but then this additional bogus amount.
At this point, I’m not paying the $1000. They will hold the title indefinitely. End of story.
9 months ago
Amy Smith Fayetteville, AR
Do NOT, and I repeat, do NOT use this company for your auto loan. I paid my vehicle off early and 4 months later, I'm still trying to get my title! After waiting an appropriate amount of time I called inquiring about receiving my title. I was told I should receive it in 7-10 days. Life happened. Realized I had not received it and called again. After a very frustrating conversation with again someone outside of the United States, it was conveyed to me my account was on hold because it was flagged as being in bankruptcy, which it was NOT and had NEVER been!! I was told again my title was coming in 7-10 days. Called at day 7 (no title) asking to speak with someone in the US (the call had been routed to the Philippines this time...the 2 times before it sounded as though it was routed to India). I spoke with Lee, a supervisor (or so I was told) who wasn't able to tell me how my account had been messed up but stated it was being investigated and again said I'd have the title in 7-10 days. I felt with this being my 3rd time of being told the same story, I asked if it could be overnighted. Lee said the best he could do was 24-48 hrs since the title department had already closed. Guess what?! Still no title and now I'm waiting on the title department to call me back! This company stinks! DO NOT USE THEM.
9 months ago
Deisha Jenkins Brussels, BRU
I had a 75 month auto contract with ally which was suppose to end in December 2021. I started calling in November 2021 to find out why the calculator, the count down, and the number of payments on the dash board where all saying different things??? I told them my contract was for 75 months I should not still have 7 payments my contract should end next month. December 2021. They told me that I requested 2 deferments two in 2017 and again in 2020. I told them I have never requested a deferment. Even so I should have 5 payments not 7 and asked them to go over my payment history I have never missed a payment nor have a signed any documents requesting a deferment of my payments. I asked them to send me documentation showing I signed for a deferment. I have never received the documents and called 4 more times still no documents and still paying on a car that should have been paid off 6 months ago. I still can not get a straight answer to why I'm still paying on this car and still waiting on documents showing my deferment and payment history Customer service sucks!!! I feel like I'm being cheated with no one at the company trying to help me.
9 months ago
Delshawn Tuitt Orlando, FL
Ally financial is the most terrible auto industry that I know. I requested information that they stated they can only send me through fax not email and they sent me twice a different person document. That breaks all hipaa violation because now I know this person's account number, what drive, where they live etc.. I waited over an 2 hours for my documents which they said it has been sent but I received that other person's documents again twice.. I explain that I'm afraid of my information being sent to another person because they were sending me someone else documents. This is a very big concern for me. I asked to speak with managers and never spoke with them, asked to speak with someone in legal and again nothing. They provided me the wrong number for legal. I still have the person document. I called again and now they will not give me legal number and they keep hanging up the phone on me.. The disrespect
9 months ago
Rhonda Slade Oxnard, CA
Worst company ever. Won't allow you any options for military active duty to pause payments until you get paid or come back from not camp. Won't work with you at all. They contacted me 2 days after the payment was late enough to be over 30 days. So I was reported to the credit bureaus while my mom was making payments every month but they never informed her that there was 2 payments due and she spoke to them over the phone several times. Not a good company at all to have an auto loan with. I'm refinancing with my military resources now. Never trusting these people again. Wasted my money with them.
11 months ago
