We may receive referral compensation from some of the companies on our site. This compensation does not impact their reviews or rankings. Why you can trust us

Categories arrow_drop_down

Write a Review

For Businesses

We may receive referral compensation from some of the companies on our site. This compensation does not impact their reviews or rankings. Why you can trust us

Blinds.com

Name: Blinds.com
Rating: 2.5

2.5

star star star_half star_border star_border

68 User Reviews

4.2

Overall Score

Visit Site

2.5

star star star_half star_border star_border

68 User Reviews

4.2

Overall Score

Visit Site

Good

Bad

Bottom Line

Reviews

Write a Review

Company Details

Warranty Length

3 Years

States Serviced

Number of Reviews 68

info Source of Information

LAST UPDATED: March 12th, 2024

Blinds.com is an online blinds retailer featuring a selection of big-name brands like Levolor and Bali but with discounts, promotions, and customer perks that keep prices low. Based in Houston, Texas, Blinds.com provides 0 percent APR financing for up to 12 months, a 14-day price guarantee, and excellent customer service.

thumb_up

The Good

Product Selection
Financing
Satisfaction Guarantee
Customer Service

Product Selection

The Blinds.com inventory includes several different blinds types and other window treatments and accessories, including

Cellular shades
Faux wood blinds
Roller shades
Roman shades
Wood blinds
Mini blinds
Drapery
Light blockers
Shutters

Financing

Consumers can finance any purchase over $650 through PayPal Credit with 0 percent APR for up to 12 months. After 12 months, the APR is 7.99 percent.

Satisfaction Guarantee

Blinds.com has several policies in place that make for satisfied customers:

Free shipping
Free samples
Surefit Guarantee (if you made a mistake measuring, the company will remake the blind for you for free)
30-day return policy

Customer Service

Blinds.com customers can access free expert design and measuring help from real people through phone, email, or chat in addition to the step-by-step instructions and video guides on the website. Local professional installers are available to handle measuring and blinds installation.

thumb_down

The Bad

Guarantee Conditions
Availability Limitations

Guarantee Conditions

The Surefit Guarantee is extremely accommodating but does have some conditions:

Limit one remake per item
Limit four item remakes per household per lifetime
Eligible for an exchange, not a refund
Same-product exchanges must take place within 30 days of receipt of package
Doesn’t apply to commercial orders (any order with 25 or more of the same product)

Availability Limitations

Blinds.com ships only to the contiguous United States and not Hawaii, Alaska, or international locations.

gavel

The Bottom Line

Blinds.com removes barriers to the stress of purchasing blinds with its return policy, free samples, free shipping, and the Surefit Guarantee which protects your purchase even if you were in the wrong with your measurements — and you don’t need to pay return shipping. Plus, the company’s seasonal promotions and sitewide sales provide added monetary benefits from purchasing from Blinds.com.

Was this content helpful?

thumb_up Yes thumb_down No

border_color Write a Review

User Reviews

Star Rating

2.5

star star star_half star_border star_border

68 Reviews

Review Breakdown

5 grade

62%

4 grade

13%

3 grade

10%

2 grade

1 grade

13%

Sentiment Criteria

Value

star star star star star_half

Quality

star star star star star_half

Service

star star star star star_border

Trustworthiness

star star star star star_border

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down

star star star star star

TC B Florissant, CO

What a FANTASTIC experience with this online store. From the ease of navigating the website, ordering a specialty size blind, online ordering, shipping/receiving, quality, and overall customer service! Great experience, and I will absolutely order from this site again!

4 months ago

star star_border star_border star_border star_border

Micheal Goodman Boca Raton, FL

(1) I ordered 2 vertical blinds on 7 December 2023, order #13114752; they shipped 14 December - so no problem there. (2) Estimated delivery by 27 December (2 weeks in transit) - but the truck line took just under 5 weeks (33 days) to move these 2 blinds from TX to FL (a 3-day drive)! (3) Online tracking was useless - on both the blinds.com and truck line websites - no current info was ever uploaded. Blinds.com offered NO help to track the blinds or speed their delivery. They said the trucking industry is in chaos (way behind), and that they had no leverage over the truck line so it was between me and the truck line. The truck line was no more useful - their tracking system gave no info and they had to e-mail various terminals to find out where the package was. On a call to them on 30 December, they said the package had reached Atlanta, GA, and would arrive in Miami "probably in the next 2 weeks". (Miami is just a 10-hour drive from Atlanta.) (4) I asked Blinds.com why they don't use UPS, Fed Ex, USPS, etc. (like Amazon, Walmart, Costco, etc.) - they answered that "too many aluminum headrails get bent during shipping with them". But that makes no sense since Blinds.com ships their blinds in a super-heavy cardboard box that doesn't bend (and they could reinforce that with a scrap piece of metal/plastic/wood if needed). And as someone who owned a multi-million dollar home center for years, and shipped/received many packages per day, I doubt a standard truck line is more careful than those other carriers. So - for some reason - instead of shipping by a method that would take 3-4 days - they choose a truck line that takes almost 5 weeks and has no effective package tracking. (5) They shipped my 2 blinds (longest headrail 79 1/4" (6' 7 1/4") in a 12' long box when 7' would do! Although the plastic vertical slats are 99 1/4" (8' 3 1/4") they are very flexible and could easily be gently rolled up and fit in a 1' square box. So their packaging is absurd, invites damage, and turns into an over-sized annoyance to the carrier. (6) Their chosen truck line delivered to my door. They didn't knock or ring my bell - they just left the 12' long box leaning against my front door so I couldn't open my door. (7) I bought these 2 vertical blinds in response to a complaint by my Home Owners' Association (HOA). Because they didn't come by December 27th as promised, and as I therefore had promised my HOA, the HOA (a) has decided I'm a liar and troublemaker, and (b) initiated legal action against me. In response, I had to spend hours communicating with them. hiring an attorney, etc. I want to be compensated for the problems caused by the poor service from (8) This was a frustrating, horrible experience. Zero stars. Poor choice of shipper; no product tracking; no customer service assistance; rude delivery...

3 months ago

star star_border star_border star_border star_border

Ruth Thompson Burlington, NC

Blinds were made incorrectly. I have a negative review and received feedback that it could not be posted. Beware of the company’s high ratings on the website. They do not include negative reviews.

1 month ago

star star star star star

Ashlee Spring, TX

I ordered the 2" faux wood in smooth white for my whole house (11 windows). I thought ordering so many would make them take longer than the website's estimate but I was surprised when they showed up a week early! I really appreciated having the boxes labeled too because 10 of the 11 were just fractions different. We had someone recently try to break in and these were such a tight fit- you can't see in at all from the sides (or through the route holes because we got routeless) and I feel so much better. I did have one that became difficult to lower a few weeks after install but I emailed in customer service ordered me a new one right away!

4 years ago

star star star star star

Stew Valencia, CA

Blinds.com delivered exactly what they promised! Our new blinds look beautiful, were easy to install, and working with the Blinds.com team was easy and they were VERY helpful. I had them on the phone for an hour while I struggled to measure properly and talked through all my options. Our rep, Jared, was patient as my wife and I worked out the details on what we would be ordering. Jared exhibited everything I've come to know about the Blinds.com brand - they make the complex simple. Even when I mismeasured, they remade a blind, for FREE! Just like they guarantee. The only thing I would change is having a bigger house so I could order more. :)

4 years ago

star star star star star_border

Sirdriz77 Fairfield, CT

I recently considered getting blinds for my front windows to give more privacy in the evening when cars are driving by. I went to blinds.com first because I had heard of them so much through advertising. I ordered two samples which came quickly and were absolutely beautiful but ended up going with a different company because I didn't want to install them myself. Blinds.com does offer professional installation, but I decided to go with a local recommendation. After my experience, I can confirm that blinds.com has the best selection and very competitive prices ., especially if you are willing to install them yourself.

2 years ago

star star star star star

Brittany Clark

I ordered all new blinds for 9 windows, large and small. I love the quality of these blinds! I am very happy with the different selections the company offers. I was nervous to order blinds over the internet with different colors and such. The blinds all turned out to be the same color I saw on the computer screen. I am very happy with the results! The quality is also great. We got the faux wood 2inch thick blinds. They are easy to install and easy to maintain.

2 years ago

star star star star star

Deb Jackson Valrico, FL

The entire process working with Blinds.com was seamless. I received samples, they helped me measure. When I received my blinds they were exactly like samples. Our blinds arrived quickly and they were easy to install. It was great not having to go to a store and try to find assistance. I believe they are a company owned by Home Depot. Give them a try if you are looking for new window treatmentd.

2 years ago

star star star star star

RONALD WHITE Phoenix, AZ

The convenience of measuring windows, deciding style & color of blinds and being able to order online from Blinds.com made for an excellent experience overall. We were extremely pleased with the service, the prompt shipping and the actual installation by ourselves. It was one of the best decisions we ever made ordering our blinds from Blinds.com. I highly recommend them to our friends & family when they inquire about our blinds. Thanks Blinds.com for a great experience.

2 years ago

star star star star star

M Garcia Columbia, SC

Ordering blinds online for the first time was an excellent experience with Blinds.com. They have all kinds of helpful information on their website (including videos), which include what type of blinds you can choose from, to different colors and materials, as well as how to measure the size you need. Their customer service reps are awesome and very knowledgeable, and they have a 100% satisfaction guarantee, which really makes a huge difference since you know they've got your back. My order was for several windows for my mom's home, and the blinds were a perfect fit for the space, both in style, as well as actual fit. My mom was really happy with them! We both considered the price to be very affordable for the excellent quality and fit of the blinds. I would love to get plantation shutters for my own home in the near future, so I'll be visiting Blinds.com again very soon.

1 year ago

star star star star star

Kelsey Conner Lansing, MI

Blinds.com has been a great place to shop for blinds! I highly recommend if you are on the hunt for new window treatments.

5 months ago

star star_border star_border star_border star_border

Stephen Moreno Houston, TX

Dear Blinds.com Customer Service, I am writing to express my extreme dissatisfaction with the service and product quality I have received from Blinds.com. My order history, as documented below, reflects a series of errors, delays, and a lack of professionalism, resulting in significant financial losses for my business. Order Number 12404038 Original Order Date: May 8, 2023 Order Amount: $2,023.46 Order Number 12646534 Second Order Date: July 20, 2023 Order Amount: $522.83 Order Number 12826746 Third Order Date: September 11, 2023 From the outset, my experience with Blinds.com has been marred by mistakes and poor communication. After initially placing Order Number 12404038, I encountered errors with the blinds. To rectify the situation, a second order (Order Number 12646534) was placed on July 20th, 2023, costing me additional time and resources. Despite this, my problems persisted. My most recent experience occurred on September 26, 2023, when I contacted your customer service department out of sheer frustration. During this call, I provided detailed instructions and even sent an email with photographic evidence highlighting the undersized blinds. To my astonishment, the issues were not adequately addressed. The representative I spoke to displayed unprofessional conduct, speaking over me and being rude. When I requested to speak to a manager, he passive-aggressively suggested a lengthy hold time. I have lost money on this project due to repeated incompetence. I am seeking a refund of $522.83 to compensate for financial losses due to Blinds.com's errors and poor service.

6 months ago

star star_border star_border star_border star_border

Coco Strasser Chicago, IL

Spent almost an hour and a half choosing colors from different types of blinds and agreed with the customer service rep that it was best to have swatches sent out before ordering. After 10 days of not receiving swatches emailed the rep Kim. She did not respond, so two days later called the company. They told me they saw no notes under my email and phone number. I asked to speak with someone that could assist that was a supervisor because I was told me they could listen to the call and pull the details from there to send me the correct swatches. The rep that I spoke to spoke to a supervisor named Bertha. Bertha said that she could not escalate this because there was no swatches under my phone number or email. Yes, that’s the reason I was asking for the call to be listened to so that I did not have to go through the entire site for another hour and a half trying to pick out swatches. Very unprofessional. Don’t waste your time

6 months ago

star star star star_border star_border

Brenda Moore North Myrtle Beach, SC

Overall the blinds look good. However, the mini blinds' wand is too short and the bracket for the valance looks large enough for two valances. The shipment shows 2 valances but when I called I was told that there was one valance. I needed to order an additional valance for $5.71. The mini blinds do not look good with the bracket showing and a void above the one valance.

9 months ago

star star star star_border star_border

Brian H Chicago, IL

Ordered the blackout shades and light filtering accordion style shades. The customer service was amazing during the sale but fell apart with problems with my motorized shades. They are very inconsistent and only work part of the time. They sent trouble shooting instructions which did not help. Manual shades are great but I would highly not recommend anything mechanical. The technology has not caught up to the product.

10 months ago

star star star star_border star_border

no sugarcoating

I had one bay window with custom sizes and used blinds.com. They have any and all selections and quality was good. just a bit more expensive than a custom order at Lowes or Home Depot. of course you're on your own for install. I found something similar of what I ordered at Ikea out of all places and for a fraction of the price... that was also very frustrating. Maybe I should have shopped more? they do have specials that can make blinds a bit more affordable if you catch them at the right time and ordering samples before purchasing is a must do you know what you are getting. Hopefully with what I paid they will last for a long time

2 years ago

star star star star star

Samala Rizvi Houston, TX

We ordered plantation shutters for our living room and not only were they beautiful, when we shopped for price comparisons the price was very competitive! Installation was a breeze, delivery was on time and the communication and assistance throughout the process impeccable! We can’t wait to buy life shutters for all the windows in our house!

4 years ago

star star star star star

Owen Houston, TX

We ordered blackout roller shades for a patio door that gets a ton of sunlight and was heating up the house. I'm so glad I chose Blinds.com. It was so easy to order and install and I was really impressed with the quality of the shade. Now I want to cover the rest of the windows in my home.

4 years ago

star star star star star

Sarma Tekumalla Mechanicsburg, PA

Firstly - Blinds.com have a large selection of different types of blinds and color selection to meet anyone's needs Secondly - The instruction for "how to buy", "how to measure" are detailed very clearly. This removes a lot of ambiguity and qustions from the process of purchasing...for a DIY project It is great value for the money and I would highly recommend for anyone in the market to purchase blinds to consider visiting blinds.com

1 year ago

star star star star star

Lisa Anne Littleton, CO

Absolutely love the blinds we installed for our rental property. This work order was done completely remotely because our rental property is in another state. This was truly a great experience and was completely stress-free. I highly recommend blinds.com especially if you need them for a rental unit and you are not located in the same state. Really awesome communication customer service.

1 year ago

star star star star star

daphjohnson Saratoga Springs, UT

I used blinds.com to order all the blinds for my first home. It was easy to use because they have directions on how to measure. They even allow for human error by resending you 1 blind per order if it is necessary. We had to use this policy because I ordered our bedroom window too small. I contacted the company and they resent the blinds in the new dimensions very quickly and without any additional cost. The only thing to remember is that it takes awhile for blinds to be made. We ordered them before we moved in and still had to live in the home for a few weeks with no blinds.

3 years ago

star star star star star

Margaret Beus Richland, WA

I have used Blinds.com several times. Most of my windows have shades from them. I am happy with the blinds but I mostly appreciate their customer service. Only one time did I have problems with a shade I purchased and they were very responsive. They sent me a replacement and did not require me to return the faulty product. There was no extra charge. They are great to work with.

3 years ago

star star star star star_border

David Swenson Commerce City, CO

I ordered a set of no wire pull down blinds for our bedroom. Everything was cheap, accurate and easy. We ended up returning one of the sets because I ordered the wrong size. They made returns simple as possible, but I did have to pay for the return shipping. Overall, I’d use them again in the future.

2 years ago

star star star star star

L Turner Avon, IN

After getting our windows replaced by another company we ordered Blinds and window sconces from Blinds.com. They were affordable and easy to install. Simple upgrade of our decor made the room come together.

2 years ago

star star star star star

Aubrey Dallas, TX

My mother-in-law needed new blinds over her ENTIRE HOUSE. I decided to go with blinds.com and the project ended up being so much easier than I thought and the quality was amazing!

2 years ago

star star star star star

James Houston, TX

I would recommend blinds.com to anyone. I contacted them for some window treatments, gave them measurements and they gave me a competitive quote. Was definitely pleased with the service I got

2 years ago Edited September 28, 2021

star star star star star

melrose1989 Carterville, IL

We recently ordered blinds from blinds.com. We were skeptical because we just like to purchase things like that in person for reassurance. We are very pleased with the blinds we received. Great quality and beautiful!

2 years ago

star star star star star

Toni Montuori

I have ordered many blinds from this company and I have never been disappointed. If you measure correctly you will get exactly what you want. The prices are amazing, the quality choices and customer service was spot on.

2 years ago

star star star star star

JDWain Tallahassee, FL

Blinds.com is awesome, bought blinds for the whole house last year and they were great with walking me through the process. Also I have heard that if you have any issues they can remake your blinds for you!

4 years ago

star star star star star_border

Monica Savard Gilbert, AZ

The blind we ordered was a custom size and it came out fantastic, as we ordered. It is fantastic. Shipping was horrible. The company they worked with for delivery said I had to be home or they were going to change me. I sat home for 3 days and THEY never showed. I called Blinds.com numerous times and left messages and no one returned my calls. I was eventually told they couldn't find my shade. Then a week later when they "found it" some how my 9 ft blind rolled under something. I did end up getting it and its everything we hoped for.

1 year ago

star star star star star

ripal kaila

i was looking to purchase blinds, i was doing shopping online and in-store. i found out my unique design requirements in price range what i was looking for available with this company. Their sales person help me to select right blinds and they also provide me price match option so i was able to lower my quote with similar brand option

1 year ago

star star star star star

Lori Perloff Wildwood, NJ

Blinds.com has always had a fantastic selection of blinds and shutters. Their Customer Service has always been wonderful! I had bought quite a lot of Blinds, and the more I bought, the cheaper they got. This was about 7 years ago. I'm getting ready to order again, for our NEW House, and I am finding the same thing!

1 year ago

star star star star star

Tara Gillispie Philadelphia, PA

What can be better than Blinds.com?? They are affordable, excellent quality,and custom-service was just absolutely amazing. I had no issues with installation as they had everything under control. Really couldn't have been any better.

1 year ago

star star star star star_border

Thomlyn Lovin Douglasville, GA

Blinds.com is awesome. Their customer service was nice and helped point me in the right direction of what blinds to buy. While they ultimately weren’t the cheapest, compared to many of competitors I’ve seen Blinds.com has pretty great prices. I also love that they had a fit guarantee which helped put me at ease. I would totally buy from them again.

1 year ago

star star star star star

Tami Thurgood Herriman, UT

I love purchasing blinds from this website. They are so affordable for whatever type of blinds you are looking for. It is easy to purchase, measure the size of blinds, etc. they walk you through it all. You can even get a sample of the blind color before you purchase. I have used this site to purchase blinds for a couple of homes I have lived in.

2 years ago

star star star star star

CJ Milke Olney, MD

Blinds.com came to my house a year or two back and put blinds up all over my house. It was so great that they came in here and designed the best blinds layout for our needs and house design. The installation process was swift and smooth as well.

2 years ago

star star star star star

Greg Francis Saratoga Springs, UT

straightforward ordering process, and great prices, makes blinds.com the fist place I go for all my window covering needs! When I have had issues, they have been so quick to fix the issue, from incorrect measurements, to bad batteries.

3 years ago

star star star star star

Wendy Hunter Riverton, UT

Working with Blinds.com was a dream! The woman I talked to was so helpful, it was easy to measure and order my blinds, my order came quickly, and best of all, I was able to return a blind that didn't fit for a full refund, no questions asked! This is one of the friendliest, most honest companies I have ever purchased from.

3 years ago

star star_border star_border star_border star_border

Joey Robinson Dallas, TX

Good product. Terrible customer service. The product was ordered on 5/19/23. Shipment arrived on 6/15/23. But the hardware was missing. I reported the missing hardware on 6/17/23. Customer services would not overnight the missing parts. I was told 5-7 business days for missing parts delivery. At 8 business days, I do not have the hardware. I do not even have a tracking number. I have spent so much time on the phone getting the run-around from Blind.com. Blinds.com made a mistake, that happens. Blinds.com should correct the mistake ASAP. That is not happening. Bad customer service.

9 months ago

star star star star star

Angie Seguin, TX

I love the friendliness of the staff. My blinds are very durable. The prices Are great. There is nothing I dislike about this company. Very efficient.

2 years ago

star star star star star

cj thor Greenville, SC

This company is AMAZING...... GREAT Selections........GREAT Quality......Custom cut for our needs.......EXCELLENT Customer Service and PRICED RIGHT !!!

2 years ago

star star star star star

Lisa Hochstetler Humble, TX

I bought cellular blinds from Blinds.com for irregular windows in my condo. They worked well for light filtering and insulation. They were shipped fast and easy to put up.

2 years ago

star star star star star_border

Nichole Hiatt Eagle Mountain, UT

I designed our blinds using the website and it was very user-friendly. I didn't end up purchasing them in the end, but didn't have any issues with the process other than we found them cheaper elsewhere.

4 years ago

star star star star star_border

Who Knows

I had a good experience with Blinds. I moved into a new home and decided to use blinds on my windows. Within 3 days total, I ordered my blinds and had them installed. Their customer service is great! I would definitely recommend to any and everyone that are thinking of getting blinds.

1 year ago

star star star star star_border

Melody Rowe Fayetteville, NC

Blinds.com site was easy to use. The prices were overall decent. Would really be nice if they had a store you could actually visit. However they do have a customer service number if you need assistance. I do like my new blinds.

1 year ago

star star star star star_border

World Traveler Ashburn, VA

I ordered samples and they sent me all the colors I wanted very timely. I chose my preferred color and ordered the blinds. I followed the instructions and they were very easy to install. Their customer service was also very helpful when I had questions about the measurements.

1 year ago

star star star star star

Heather Riverton, UT

Blinds.com was very good to work with. We found the products we were looking for and we even found them on sale. They sent them quickly and my husband was able to install the new blinds throughout our house.

2 years ago

star star star star star

CoachTrista Englewood, CO

THE BEST BLINDS for the best price! I have put these in my house and also my daughter in her new home. I had some odd square window sizes and the blinds were perfect. Can not recommend them enough.

3 years ago

star star star star star

Darlene Switala Saratoga Springs, NY

I received excellent customer service! Service was quick, personable and helpful! Highly recommend!

8 months ago

star star star_border star_border star_border

Ben Nelly

wife ordered some color samples. picked one and ordered the blinds. blinds received are not even close to the color selected. blinds.com says they can be off, smh. sending back and would never do business with this trash company.

1 year ago

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.