Blinds.com

Ordered exact dimensions blinds with the understanding that when they made the product they would leave a tolerance. 3 blinds delivered, all were exact same size as my opening so I can’t use them. The video on the website even advertises exact dimensions in the “how to.” Called customer service, they said there’s nothing they can do for me. $100+ wasted, never ordering from this website again.

beware of their surefit guarantee. If you bought blinds under a promotion, they'll calculate the replacement blinds difference with the base price, not the discounted price, even if there's a same promotion going on. for example, if you bought your blinds for $320 with a 35% discount to $245, and the new price is $400 for the replacement, you will have to fork $80 instead of $18. No where on their site has this info in writing, so beware. customer support was super rude about it too.

Ordered 2 blinds on June 18 with… Ordered 2 blinds on June 18 with expected delivery on July 3. Product shipped from China and arrived on July 5. No movement after that. On July 26 I contacted Blinds.com who refused to issue a refund. Said the only thing they can do is reorder and wait another undetermined number of days to get the remake from China. I have ordered from blinds.com for years. This was my last order from them. This is terrible customer service

I ordered custom blackout roller shades from blind.com. Unfortunately, I had a really negative experience installing these blinds. Once they’re up, they are not blackout. As a mom preparing a nursery, my experience with blinds.com has added nothing but stress. I have tried calling customer service three times for help with install. Due to my frustration, I am at the point of wanting every fund for the product, however, that has not been an option. Overall, my experience has been very stressful and frustrating.

Trying to reach Customer Service is a nightmare. (Thus far all fforts have been futile.) In my $300+ order, blinds.com sent the WRONG hardware for faux wood blinds. As such is not an item sold at the local hardware store, blinds.com has to fix their error before the blinds are of any use. So they get ya by the balls and just keep pulling.

(1) I ordered 2 vertical blinds on 7 December 2023, order #13114752; they shipped 14 December - so no problem there. (2) Estimated delivery by 27 December (2 weeks in transit) - but the truck line took just under 5 weeks (33 days) to move these 2 blinds from TX to FL (a 3-day drive)! (3) Online tracking was useless - on both the blinds.com and truck line websites - no current info was ever uploaded. Blinds.com offered NO help to track the blinds or speed their delivery. They said the trucking industry is in chaos (way behind), and that they had no leverage over the truck line so it was between me and the truck line. The truck line was no more useful - their tracking system gave no info and they had to e-mail various terminals to find out where the package was. On a call to them on 30 December, they said the package had reached Atlanta, GA, and would arrive in Miami "probably in the next 2 weeks". (Miami is just a 10-hour drive from Atlanta.) (4) I asked Blinds.com why they don't use UPS, Fed Ex, USPS, etc. (like Amazon, Walmart, Costco, etc.) - they answered that "too many aluminum headrails get bent during shipping with them". But that makes no sense since Blinds.com ships their blinds in a super-heavy cardboard box that doesn't bend (and they could reinforce that with a scrap piece of metal/plastic/wood if needed). And as someone who owned a multi-million dollar home center for years, and shipped/received many packages per day, I doubt a standard truck line is more careful than those other carriers. So - for some reason - instead of shipping by a method that would take 3-4 days - they choose a truck line that takes almost 5 weeks and has no effective package tracking. (5) They shipped my 2 blinds (longest headrail 79 1/4" (6' 7 1/4") in a 12' long box when 7' would do! Although the plastic vertical slats are 99 1/4" (8' 3 1/4") they are very flexible and could easily be gently rolled up and fit in a 1' square box. So their packaging is absurd, invites damage, and turns into an over-sized annoyance to the carrier. (6) Their chosen truck line delivered to my door. They didn't knock or ring my bell - they just left the 12' long box leaning against my front door so I couldn't open my door. (7) I bought these 2 vertical blinds in response to a complaint by my Home Owners' Association (HOA). Because they didn't come by December 27th as promised, and as I therefore had promised my HOA, the HOA (a) has decided I'm a liar and troublemaker, and (b) initiated legal action against me. In response, I had to spend hours communicating with them. hiring an attorney, etc. I want to be compensated for the problems caused by the poor service from (8) This was a frustrating, horrible experience. Zero stars. Poor choice of shipper; no product tracking; no customer service assistance; rude delivery...

Dear Blinds.com Customer Service, I am writing to express my extreme dissatisfaction with the service and product quality I have received from Blinds.com. My order history, as documented below, reflects a series of errors, delays, and a lack of professionalism, resulting in significant financial losses for my business. Order Number 12404038 Original Order Date: May 8, 2023 Order Amount: $2,023.46 Order Number 12646534 Second Order Date: July 20, 2023 Order Amount: $522.83 Order Number 12826746 Third Order Date: September 11, 2023 From the outset, my experience with Blinds.com has been marred by mistakes and poor communication. After initially placing Order Number 12404038, I encountered errors with the blinds. To rectify the situation, a second order (Order Number 12646534) was placed on July 20th, 2023, costing me additional time and resources. Despite this, my problems persisted. My most recent experience occurred on September 26, 2023, when I contacted your customer service department out of sheer frustration. During this call, I provided detailed instructions and even sent an email with photographic evidence highlighting the undersized blinds. To my astonishment, the issues were not adequately addressed. The representative I spoke to displayed unprofessional conduct, speaking over me and being rude. When I requested to speak to a manager, he passive-aggressively suggested a lengthy hold time. I have lost money on this project due to repeated incompetence. I am seeking a refund of $522.83 to compensate for financial losses due to Blinds.com's errors and poor service.

Spent almost an hour and a half choosing colors from different types of blinds and agreed with the customer service rep that it was best to have swatches sent out before ordering. After 10 days of not receiving swatches emailed the rep Kim. She did not respond, so two days later called the company. They told me they saw no notes under my email and phone number. I asked to speak with someone that could assist that was a supervisor because I was told me they could listen to the call and pull the details from there to send me the correct swatches. The rep that I spoke to spoke to a supervisor named Bertha. Bertha said that she could not escalate this because there was no swatches under my phone number or email. Yes, that’s the reason I was asking for the call to be listened to so that I did not have to go through the entire site for another hour and a half trying to pick out swatches. Very unprofessional. Don’t waste your time

Good product. Terrible customer service. The product was ordered on 5/19/23. Shipment arrived on 6/15/23. But the hardware was missing. I reported the missing hardware on 6/17/23. Customer services would not overnight the missing parts. I was told 5-7 business days for missing parts delivery. At 8 business days, I do not have the hardware. I do not even have a tracking number. I have spent so much time on the phone getting the run-around from Blind.com. Blinds.com made a mistake, that happens. Blinds.com should correct the mistake ASAP. That is not happening. Bad customer service.

My item was lost for days, and nobody there in sales, or corporate knew where it was - they said 1) it could be lost, 2) it could be clearing customs 10 days sitting on the Fedex site with zero movement, or 3) maybe the software at Fedex just isn't working: pick which one: we don't know. Then, when the product finally did arrive, it did not arrive together. When it did arrive all of my measurements were wrong, my window drawstrings were on the wrong side of the shades, I have open gaps in my shades. The whole entire two rooms of my house is a disaster.

I purchased twelve cellular window shades from blinds.com. Tonight I was closing my shade. The spring snapped. Parts flew everywhere. I called and spoke with a representative. He called “the manufacturer “ who stated they will not remake/replace this item. This is NOT a cheap item. I am extremely disappointed in the company, the customer service and lack of warranty on this item. I will not be purchasing from there again. As I have to replace these shades it will not be with blinds.com.

Blinds were made incorrectly. I have a negative review and received feedback that it could not be posted. Beware of the company’s high ratings on the website. They do not include negative reviews.

Horrible!!!!!! Terrible quality, sizes incorrect, customer service terrible!!! Complete waste of money!!! Wish I could give negative stars!!!!