Blinds.com

I had a rocky relationship with Blinds.com from the start. From my first contact with Carl, in Sales who did not call me back from the beginning of my experience. He wasn’t a fan of my straight talk approach to purchasing, nor my discernment of that which I was considering Roller shades I am detailed in my approach, with a huge heaping of NYC. That can grate at some. I think that was why he dropped me and I ended up with Jennifer. Jennifer had a lot more experience, it seemed, in dealing with customers who will ask, probe, change their minds. She made it a lot easier to get through the long arduos process of making a multi-thousand $ decision. Once the order was placed, it was a very short time to get delivery. That was a pleasant surprise. Next was to get the installer. I was told, by the installer, that he’d install within a week of the delivery. That wasn’t accurate and it was scheduled 3 weeks out. With only one installer serving the Volusia county area, that is not acceptable. I cancelled the install due to the rigidness of the installer. I would hang them myself. Installation turned out to be quite easier than I thought and I was able to install them myself, unassisted. The issue came when I could not get the motorized shade to move. I called customer service and got Brennea, who proved to be very condescending and unhelpful, insisting that the shades have to charge 8 hours, which is why they won’t operate. That’s ridiculous; the instructions say different, to which she told me how long she had been doing this and I was to charge each with the one charger they provided. I asked for a callback from a supervisor; she said it would be 24-48 hours. Then I get an email saying that was incorrect, that I’d hear back in 5-7 business days. Is this a joke? No. I heard from someone a week later via email. No call. This is certainly the worst customer service I’ve ever experienced. I have not yet responded . It’s clear they don’t care and accept substandard policies for customer satisfaction. As to the quality of the roller shades (zebra shades), I suspect they will last until the 3 years they are warranted, maybe a little shorter based on the material and quality. Meanwhile, my son came over, read the instruction, to learn the motor needed to be switched on for each. Why didn’t Brennea know this? The switch is buried under the roller shades, so not evident. Finally, the 5 shades were supposed to be pre-programmed. They were not and the up button sent some up, some down. I had to read further to correct them. All of this happened way before I heard back from the manager. I surmise their business model is based on selling low grade blinds with a budget staff. The personnel experience was one of the worst. It’s hard to believe that Home Depot has not taken over and implemented their standard at this company they own, which isn’t the best, but a bunch better than Blinds.com. The entire staff needs to be retrained or replaced, IMO, except for Jennifer in Sales. But she never did return my call after I placed the order either. I do not recommend them for people with high standards.

wife ordered some color samples. picked one and ordered the blinds. blinds received are not even close to the color selected. blinds.com says they can be off, smh. sending back and would never do business with this trash company.