Blinds.com
3.9
4.5
Overall Score
Author: Kaitlyn Short
Blinds.com is an online blinds retailer featuring a selection of big-name brands like Levolor and Bali but with discounts, promotions, and customer perks that keep prices low. Based in Houston, Texas, Blinds.com provides 0 percent APR financing for up to 12 months, a 14-day price guarantee, and excellent customer service.
The Good
- Product Selection
- Financing
- Satisfaction Guarantee
- Customer Service
Product Selection
The Blinds.com inventory includes several different blinds types and other window treatments and accessories, including
- Cellular shades
- Faux wood blinds
- Roller shades
- Roman shades
- Wood blinds
- Mini blinds
- Drapery
- Light blockers
- Shutters
Financing
Consumers can finance any purchase over $650 through PayPal Credit with 0 percent APR for up to 12 months. After 12 months, the APR is 7.99 percent.
Satisfaction Guarantee
Blinds.com has several policies in place that make for satisfied customers:
- Free shipping
- Free samples
- Surefit Guarantee (if you made a mistake measuring, the company will remake the blind for you for free)
30-day return policy
Customer Service
Blinds.com customers can access free expert design and measuring help from real people through phone, email, or chat in addition to the step-by-step instructions and video guides on the website. Local professional installers are available to handle measuring and blinds installation.
The Bad
- Guarantee Conditions
- Availability Limitations
Guarantee Conditions
The Surefit Guarantee is extremely accommodating but does have some conditions:
- Limit one remake per item
- Limit four item remakes per household per lifetime
- Eligible for an exchange, not a refund
- Same-product exchanges must take place within 30 days of receipt of package
- Doesn’t apply to commercial orders (any order with 25 or more of the same product)
Availability Limitations
Blinds.com ships only to the contiguous United States and not Hawaii, Alaska, or international locations.
The Bottom Line
Blinds.com removes barriers to the stress of purchasing blinds with its return policy, free samples, free shipping, and the Surefit Guarantee which protects your purchase even if you were in the wrong with your measurements — and you don’t need to pay return shipping. Plus, the company’s seasonal promotions and sitewide sales provide added monetary benefits from purchasing from Blinds.com.
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Ben Nelly
2 years ago
