Blinds.com

beware of their surefit guarantee. If you bought blinds under a promotion, they'll calculate the replacement blinds difference with the base price, not the discounted price, even if there's a same promotion going on. for example, if you bought your blinds for $320 with a 35% discount to $245, and the new price is $400 for the replacement, you will have to fork $80 instead of $18. No where on their site has this info in writing, so beware. customer support was super rude about it too.

I ordered the 2" faux wood in smooth white for my whole house (11 windows). I thought ordering so many would make them take longer than the website's estimate but I was surprised when they showed up a week early! I really appreciated having the boxes labeled too because 10 of the 11 were just fractions different. We had someone recently try to break in and these were such a tight fit- you can't see in at all from the sides (or through the route holes because we got routeless) and I feel so much better. I did have one that became difficult to lower a few weeks after install but I emailed in customer service ordered me a new one right away!

Blinds.com delivered exactly what they promised! Our new blinds look beautiful, were easy to install, and working with the Blinds.com team was easy and they were VERY helpful. I had them on the phone for an hour while I struggled to measure properly and talked through all my options. Our rep, Jared, was patient as my wife and I worked out the details on what we would be ordering. Jared exhibited everything I've come to know about the Blinds.com brand - they make the complex simple. Even when I mismeasured, they remade a blind, for FREE! Just like they guarantee. The only thing I would change is having a bigger house so I could order more. :)

Ordered 2 blinds on June 18 with… Ordered 2 blinds on June 18 with expected delivery on July 3. Product shipped from China and arrived on July 5. No movement after that. On July 26 I contacted Blinds.com who refused to issue a refund. Said the only thing they can do is reorder and wait another undetermined number of days to get the remake from China. I have ordered from blinds.com for years. This was my last order from them. This is terrible customer service

What a FANTASTIC experience with this online store. From the ease of navigating the website, ordering a specialty size blind, online ordering, shipping/receiving, quality, and overall customer service! Great experience, and I will absolutely order from this site again!

I recently considered getting blinds for my front windows to give more privacy in the evening when cars are driving by. I went to blinds.com first because I had heard of them so much through advertising. I ordered two samples which came quickly and were absolutely beautiful but ended up going with a different company because I didn't want to install them myself. Blinds.com does offer professional installation, but I decided to go with a local recommendation. After my experience, I can confirm that blinds.com has the best selection and very competitive prices ., especially if you are willing to install them yourself.

I ordered all new blinds for 9 windows, large and small. I love the quality of these blinds! I am very happy with the different selections the company offers. I was nervous to order blinds over the internet with different colors and such. The blinds all turned out to be the same color I saw on the computer screen. I am very happy with the results! The quality is also great. We got the faux wood 2inch thick blinds. They are easy to install and easy to maintain.

The entire process working with Blinds.com was seamless. I received samples, they helped me measure. When I received my blinds they were exactly like samples. Our blinds arrived quickly and they were easy to install. It was great not having to go to a store and try to find assistance. I believe they are a company owned by Home Depot. Give them a try if you are looking for new window treatmentd.

The convenience of measuring windows, deciding style & color of blinds and being able to order online from Blinds.com made for an excellent experience overall. We were extremely pleased with the service, the prompt shipping and the actual installation by ourselves. It was one of the best decisions we ever made ordering our blinds from Blinds.com. I highly recommend them to our friends & family when they inquire about our blinds. Thanks Blinds.com for a great experience.

Trying to reach Customer Service is a nightmare. (Thus far all fforts have been futile.) In my $300+ order, blinds.com sent the WRONG hardware for faux wood blinds. As such is not an item sold at the local hardware store, blinds.com has to fix their error before the blinds are of any use. So they get ya by the balls and just keep pulling.

I ordered custom blackout roller shades from blind.com. Unfortunately, I had a really negative experience installing these blinds. Once they’re up, they are not blackout. As a mom preparing a nursery, my experience with blinds.com has added nothing but stress. I have tried calling customer service three times for help with install. Due to my frustration, I am at the point of wanting every fund for the product, however, that has not been an option. Overall, my experience has been very stressful and frustrating.

I had one bay window with custom sizes and used blinds.com. They have any and all selections and quality was good. just a bit more expensive than a custom order at Lowes or Home Depot. of course you're on your own for install. I found something similar of what I ordered at Ikea out of all places and for a fraction of the price... that was also very frustrating. Maybe I should have shopped more? they do have specials that can make blinds a bit more affordable if you catch them at the right time and ordering samples before purchasing is a must do you know what you are getting. Hopefully with what I paid they will last for a long time

We ordered plantation shutters for our living room and not only were they beautiful, when we shopped for price comparisons the price was very competitive! Installation was a breeze, delivery was on time and the communication and assistance throughout the process impeccable! We can’t wait to buy life shutters for all the windows in our house!

We ordered blackout roller shades for a patio door that gets a ton of sunlight and was heating up the house. I'm so glad I chose Blinds.com. It was so easy to order and install and I was really impressed with the quality of the shade. Now I want to cover the rest of the windows in my home.

I used blinds.com to order all the blinds for my first home. It was easy to use because they have directions on how to measure. They even allow for human error by resending you 1 blind per order if it is necessary. We had to use this policy because I ordered our bedroom window too small. I contacted the company and they resent the blinds in the new dimensions very quickly and without any additional cost. The only thing to remember is that it takes awhile for blinds to be made. We ordered them before we moved in and still had to live in the home for a few weeks with no blinds.

I have used Blinds.com several times. Most of my windows have shades from them. I am happy with the blinds but I mostly appreciate their customer service. Only one time did I have problems with a shade I purchased and they were very responsive. They sent me a replacement and did not require me to return the faulty product. There was no extra charge. They are great to work with.

(1) I ordered 2 vertical blinds on 7 December 2023, order #13114752; they shipped 14 December - so no problem there. (2) Estimated delivery by 27 December (2 weeks in transit) - but the truck line took just under 5 weeks (33 days) to move these 2 blinds from TX to FL (a 3-day drive)! (3) Online tracking was useless - on both the blinds.com and truck line websites - no current info was ever uploaded. Blinds.com offered NO help to track the blinds or speed their delivery. They said the trucking industry is in chaos (way behind), and that they had no leverage over the truck line so it was between me and the truck line. The truck line was no more useful - their tracking system gave no info and they had to e-mail various terminals to find out where the package was. On a call to them on 30 December, they said the package had reached Atlanta, GA, and would arrive in Miami "probably in the next 2 weeks". (Miami is just a 10-hour drive from Atlanta.) (4) I asked Blinds.com why they don't use UPS, Fed Ex, USPS, etc. (like Amazon, Walmart, Costco, etc.) - they answered that "too many aluminum headrails get bent during shipping with them". But that makes no sense since Blinds.com ships their blinds in a super-heavy cardboard box that doesn't bend (and they could reinforce that with a scrap piece of metal/plastic/wood if needed). And as someone who owned a multi-million dollar home center for years, and shipped/received many packages per day, I doubt a standard truck line is more careful than those other carriers. So - for some reason - instead of shipping by a method that would take 3-4 days - they choose a truck line that takes almost 5 weeks and has no effective package tracking. (5) They shipped my 2 blinds (longest headrail 79 1/4" (6' 7 1/4") in a 12' long box when 7' would do! Although the plastic vertical slats are 99 1/4" (8' 3 1/4") they are very flexible and could easily be gently rolled up and fit in a 1' square box. So their packaging is absurd, invites damage, and turns into an over-sized annoyance to the carrier. (6) Their chosen truck line delivered to my door. They didn't knock or ring my bell - they just left the 12' long box leaning against my front door so I couldn't open my door. (7) I bought these 2 vertical blinds in response to a complaint by my Home Owners' Association (HOA). Because they didn't come by December 27th as promised, and as I therefore had promised my HOA, the HOA (a) has decided I'm a liar and troublemaker, and (b) initiated legal action against me. In response, I had to spend hours communicating with them. hiring an attorney, etc. I want to be compensated for the problems caused by the poor service from (8) This was a frustrating, horrible experience. Zero stars. Poor choice of shipper; no product tracking; no customer service assistance; rude delivery...

Overall the blinds look good. However, the mini blinds' wand is too short and the bracket for the valance looks large enough for two valances. The shipment shows 2 valances but when I called I was told that there was one valance. I needed to order an additional valance for $5.71. The mini blinds do not look good with the bracket showing and a void above the one valance.

Ordered the blackout shades and light filtering accordion style shades. The customer service was amazing during the sale but fell apart with problems with my motorized shades. They are very inconsistent and only work part of the time. They sent trouble shooting instructions which did not help. Manual shades are great but I would highly not recommend anything mechanical. The technology has not caught up to the product.

I ordered a set of no wire pull down blinds for our bedroom. Everything was cheap, accurate and easy. We ended up returning one of the sets because I ordered the wrong size. They made returns simple as possible, but I did have to pay for the return shipping. Overall, I’d use them again in the future.

After getting our windows replaced by another company we ordered Blinds and window sconces from Blinds.com. They were affordable and easy to install. Simple upgrade of our decor made the room come together.

My mother-in-law needed new blinds over her ENTIRE HOUSE. I decided to go with blinds.com and the project ended up being so much easier than I thought and the quality was amazing!

I would recommend blinds.com to anyone. I contacted them for some window treatments, gave them measurements and they gave me a competitive quote. Was definitely pleased with the service I got

We recently ordered blinds from blinds.com. We were skeptical because we just like to purchase things like that in person for reassurance. We are very pleased with the blinds we received. Great quality and beautiful!

I have ordered many blinds from this company and I have never been disappointed. If you measure correctly you will get exactly what you want. The prices are amazing, the quality choices and customer service was spot on.

Blinds.com is awesome, bought blinds for the whole house last year and they were great with walking me through the process. Also I have heard that if you have any issues they can remake your blinds for you!

straightforward ordering process, and great prices, makes blinds.com the fist place I go for all my window covering needs! When I have had issues, they have been so quick to fix the issue, from incorrect measurements, to bad batteries.

Working with Blinds.com was a dream! The woman I talked to was so helpful, it was easy to measure and order my blinds, my order came quickly, and best of all, I was able to return a blind that didn't fit for a full refund, no questions asked! This is one of the friendliest, most honest companies I have ever purchased from.

Dear Blinds.com Customer Service, I am writing to express my extreme dissatisfaction with the service and product quality I have received from Blinds.com. My order history, as documented below, reflects a series of errors, delays, and a lack of professionalism, resulting in significant financial losses for my business. Order Number 12404038 Original Order Date: May 8, 2023 Order Amount: $2,023.46 Order Number 12646534 Second Order Date: July 20, 2023 Order Amount: $522.83 Order Number 12826746 Third Order Date: September 11, 2023 From the outset, my experience with Blinds.com has been marred by mistakes and poor communication. After initially placing Order Number 12404038, I encountered errors with the blinds. To rectify the situation, a second order (Order Number 12646534) was placed on July 20th, 2023, costing me additional time and resources. Despite this, my problems persisted. My most recent experience occurred on September 26, 2023, when I contacted your customer service department out of sheer frustration. During this call, I provided detailed instructions and even sent an email with photographic evidence highlighting the undersized blinds. To my astonishment, the issues were not adequately addressed. The representative I spoke to displayed unprofessional conduct, speaking over me and being rude. When I requested to speak to a manager, he passive-aggressively suggested a lengthy hold time. I have lost money on this project due to repeated incompetence. I am seeking a refund of $522.83 to compensate for financial losses due to Blinds.com's errors and poor service.

Spent almost an hour and a half choosing colors from different types of blinds and agreed with the customer service rep that it was best to have swatches sent out before ordering. After 10 days of not receiving swatches emailed the rep Kim. She did not respond, so two days later called the company. They told me they saw no notes under my email and phone number. I asked to speak with someone that could assist that was a supervisor because I was told me they could listen to the call and pull the details from there to send me the correct swatches. The rep that I spoke to spoke to a supervisor named Bertha. Bertha said that she could not escalate this because there was no swatches under my phone number or email. Yes, that’s the reason I was asking for the call to be listened to so that I did not have to go through the entire site for another hour and a half trying to pick out swatches. Very unprofessional. Don’t waste your time

I love the friendliness of the staff. My blinds are very durable. The prices Are great. There is nothing I dislike about this company. Very efficient.

This company is AMAZING...... GREAT Selections........GREAT Quality......Custom cut for our needs.......EXCELLENT Customer Service and PRICED RIGHT !!!

I bought cellular blinds from Blinds.com for irregular windows in my condo. They worked well for light filtering and insulation. They were shipped fast and easy to put up.

I designed our blinds using the website and it was very user-friendly. I didn't end up purchasing them in the end, but didn't have any issues with the process other than we found them cheaper elsewhere.

THE BEST BLINDS for the best price! I have put these in my house and also my daughter in her new home. I had some odd square window sizes and the blinds were perfect. Can not recommend them enough.

Blinds were made incorrectly. I have a negative review and received feedback that it could not be posted. Beware of the company’s high ratings on the website. They do not include negative reviews.