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Chase bank has withstood the test of time. Since its founding in 1799, Chase has spread across the country to most of the 50 states and also has assets around the world. The New York-based bank offers several services from savings plans to business checking accounts. A U.S. consumer and commercial banking business of JPMorgan Chase & Co., Chase has assets of $2.6 trillion and operations worldwide. Customers can choose to go to any one of the 5,500 branches or visit Chase online or by phone to conduct their business.
Chase Bank provide information through their website and do have a chase bank mobile app for the phone. Found JPMorgan Chase community on Facebook as well as one Chase bank in Arizona, but due to the size of the bank I was expecting to find them on instagram, twitter, and facebook as a complete entity. There are not many ways to review customer complaints and resolutions on social media.
They are a global bank so if you do a lot of traveling they are found in more than 60 countries. Services provided are:
The New York-based bank also offers insurance protection and college savings plans.
Chase also offers online banking as well as mobile banking. Chase mobile banking is available for both Android and Apple users. Chase promises the following:
By choosing to use the Chase app, customers can take advantage of the several features including:
They have a feedback button on their page where consumers may list any complaints they have with the layout of the site. If there are any problems with accounts consumers must contact customer service. Can contact customer service 24 hours 7 days a week.
Fees for checking accounts are as follows:
Two saving accounts offer different interest rates. For Chase savings there would be a $5 monthly maintenance fee unless you meet certain requirements of minimum deposit, minimum transaction, or age. The interest rate is only .01% for this account. For Chase plus Savings there would be a $20 monthly service fee unless again you have a minimum balance of 15,000 in account or have other premier services with the company. Interest rate for savings account changes with balance in savings account
They also do not offer insurance as a service.
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Been a Chase Bank member for over 20 years. They make it easy to send money to family & friends with their Quick Pay option & I never have any issues with the monies arriving. I've had a couple fraudulent charges taken care in a quick, smooth manner so that I am properly refunded the money that was taken from me. I love being a Chase Bank member.
Chase is great. I especially love how they deal with fraudulent charges. I appreciate that they give you a temp credit and then investigate.
We use Chase bank for all of our company needs and they have always provided excellent service. We often times have to go in and get $1000, but in $5s for certain things we do at our company and I know this is so annoying for them, but they are always so willing to do it. They even prepare for it now. And if we call ahead they will have it ready to go. They provide exceptional services and customer service.
They offer great service and I feel like my money is well guarded with them. I just don't like having fees every month.
I really like the customer service that Chase provides. However, when I'm trying to make deposits in the bank, the set up isn't very enticing. It seems like they are discouraging customers from coming into the bank.
Very reliable bank that is great at what they do.
Customer service is excellent. Hold times are quite short by comparison
easy to work with, they watch my credit and I feel protected against fraud.
great customer service and easy web site
Always very servicable for me. explaning things i'm not familiar with showing me how to apply them.
They are all about customer service great service
They have the bestest customer service and very user friendly.i love the way the this bank works. We have never had any issues with anything at all. They live easy. Their online system works best !
service and ability for quick decisions
Very helpful with questions and great customer service
No annual fee, I was compromised and they called me right away to investigate, they have a competitive rewards program. Easy website.
Because they always email me to let me know how my account is doing
They are very responsive and helpful. They watch our account for fraudulent activity and call us immediately if something doesn't look right great customer servicet
The provide me with the services I want and I have never had a problem with them.
Their customer service sucks. Their people skills suck.
The Customer Service is in the Philippines and when I ask for someone in the USA USA they call me a Stupid American and then they hang up on me. They do not even know the Correct date and time in the USA and the different states!!
I have banked with Chase in the past and like their deposit features, easy to use atm's and bonus dollars for opening an account and keeping it there.
Some people I know have Chase credit cards and they like the cash back that they get.
I have used Chase Bank for business accounts and they have been a reliable company to work with.
My husband and I have been customers of Chase Bank for many years. We trust them and they give us good service.
I like this Bank they are very organised and efficient.
Great Bank, I feel very secure in my trust and recommendations for this bank.
I currently have a chase credit card and like that I get rewards back when I use it
Great customer service - love the chat feature.
I do all my banking with Chase. I have always received great customer service and will continue to keep all my money with Chase.
I recently got the chase sapphire card and have already used points to buy several flights. I'm now using it for all my purchases! It's amazing how fast the points add up.
Chase Bank is easy to work with. I had my mortgage through them for many years.
Very reliable bank have had no issues in the past.
Info is found for several years instead of 5 like wells fargo told me. Eat to use online
It is next to impossible to get an actual person on the phone, there is no notary available, usually only 1 teller
It Is a good bank in terms of customer service, but it has too many fees.
Good bank. Some rude employees can ruin it
Easy to find locations and 24 hour service. Mortgage refinance was harder than some banks.
Great bank been with them 20 plus years. Yes no ok great service
Service is disappearing, no longer any drive throughs, no longer any notaries, not always an accessible ATM.
They financially target the poor with lower bank accounts, with charges that the financially well off don't receive