Chase Bank

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7.7

Overall Score

118 User Reviews

3 hours ago

Chase Bank

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Chase bank has withstood the test of time. Since its founding in 1799, Chase has spread across the country to most of the 50 states and also has assets around the world. The New York-based bank offers several services from savings plans to business checking accounts. A U.S. consumer and commercial banking business of JPMorgan Chase & Co., Chase has assets of $2.6 trillion and operations worldwide. Customers can choose to go to any one of the 5,500 branches or visit Chase online or by phone to conduct their business. 

The Good

  • Locations globally
  • Online banking
  • Chase app

Locations Globally

Chase Bank provide information through their website and do have a chase bank mobile app for the phone. Found JPMorgan Chase community on Facebook as well as one Chase bank in Arizona, but due to the size of the bank I was expecting to find them on instagram, twitter, and facebook as a complete entity. There are not many ways to review customer complaints and resolutions on social media.

They are a global bank so if you do a lot of traveling they are found in more than 60 countries. Services provided are:

  • banking for savings, checking, and CD accounts
  • investments and retirement plan
  • mortgage for homes
  • loans for automobiles, students, and home equity
  • consumer and commercial finance services

The New York-based bank also offers insurance protection and college savings plans.

Online Banking

Chase also offers online banking as well as mobile banking. Chase mobile banking is available for both Android and Apple users. Chase promises the following:

  • Secure access: Spend less time banking and more time living, with some of today's most advanced encryption technology.
  • User-Friendly: It takes just a few simple swipes to master the Chase Mobile App.
  • Flexible: Deposit checks securely from your mobile phone or tablet virtually anywhere.

Chase App

By choosing to use the Chase app, customers can take advantage of the several features including:

  • Pay bills
  • Deposit checks
  • Pay your Chase credit card
  • Transfer money
  • Pay others easily
  • Wire money
  • See account balances
  • See reward information

They have a feedback button on their page where consumers may list any complaints they have with the layout of the site. If there are any problems with accounts consumers must contact customer service. Can contact customer service 24 hours 7 days a week.

The Bad

  • Various fees
  • Maintenance fee

Various Fees

Fees for checking accounts are as follows:

  • Account set up fee of $25 for 3 basic checking accounts and $100 for their premier platinum checking account.
  • monthly maintenance fee of $12, $25 or $35 (depending on what state you are in), or $6 (college students)
  • Overdraft fee of $34 dollars
  • Other common fees

Maintenance Fee

Two saving accounts offer different interest rates. For Chase savings there would be a $5 monthly maintenance fee unless you meet certain requirements of minimum deposit, minimum transaction, or age. The interest rate is only .01% for this account. For Chase plus Savings there would be a $20 monthly service fee unless again you have a minimum balance of 15,000 in account or have other premier services with the company. Interest rate for savings account changes with balance in savings account

They also do not offer insurance as a service.

The Bottom Line

Chase bank has proven that it can stand the test of time and adjust its services to meet the needs of today's customers. Since 1799, Chase has grown to provide a variety of services including online banking, mobile banking, auto loans and home loans. Chase's growth has led to increase in assets of $2.6 trillion and operations around the world. Customers who face difficulties when using Chase services may not find their issues resolved.

Our recommendation: No bank stays in business for more than 200 years without services that are effective. Chase has withstood the test of time. If you're looking for a comprehensive service from loans to online banking, Chase may be your best choice.

JPMorgan Chase is a global bank that offer services around the world. This bank would also be beneficial for commercial businesses that need services national and global. Provide high saving interest rates for those with high income and great services for those on chase premier platinum checking.

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User Reviews

4

118 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

Sort by:
Ashley
May 25th, 2018 Pleasant Grove, UT

Very reliable bank have had no issues in the past.

Helpful?
Marie Paoletti
May 21st, 2018 San Francisco, CA DETAILS
Value for your money
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Company trustworthiness

Info is found for several years instead of 5 like wells fargo told me. Eat to use online

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Donna Linhart
May 21st, 2018 DeSoto, TX DETAILS
Value for your money
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It is next to impossible to get an actual person on the phone, there is no notary available, usually only 1 teller

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Ellen
May 21st, 2018 Fort Lauderdale, FL DETAILS
Value for your money
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It Is a good bank in terms of customer service, but it has too many fees.

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Christina Amato
May 17th, 2018 DETAILS
Value for your money
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Good bank. Some rude employees can ruin it

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Rickf
May 17th, 2018 DETAILS
Value for your money
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Easy to find locations and 24 hour service. Mortgage refinance was harder than some banks.

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Duane Earl Mckean
May 17th, 2018 DETAILS
Value for your money
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Great bank been with them 20 plus years. Yes no ok great service

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Marie Ries NA
May 17th, 2018 DETAILS
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Service is disappearing, no longer any drive throughs, no longer any notaries, not always an accessible ATM.

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Michael A Richards
May 17th, 2018 DETAILS
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They financially target the poor with lower bank accounts, with charges that the financially well off don't receive

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Dave Merrill
May 17th, 2018 DETAILS
Value for your money
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Always helpful and friendly. Efficient.

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Leonard Matlaw NA
May 17th, 2018 DETAILS
Value for your money
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Great premium and excellent service based on a recent claim

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Jack Adams
May 17th, 2018 DETAILS
Value for your money
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Customer service above average.Always handles provides above average helps solve problems

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Ricardo Gonzalez
May 17th, 2018 DETAILS
Value for your money
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Great customer service and great online service

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Kimara Fox
May 17th, 2018 DETAILS
Value for your money
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They have the best products and more branches.

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Judy Jones
May 17th, 2018 DETAILS
Value for your money
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The big recognizes people as they enter they are accurate trustworthy and friendly I would recommend this bank to anyone.

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Jim Irwin
May 17th, 2018 DETAILS
Value for your money
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Easy to do business with. As close as a phone call away

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Kristina
May 17th, 2018 DETAILS
Value for your money
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Company trustworthiness

I like that I can view any check that I have deposited and print out copies of checks that I deposit as well. Also the women that I sent my account up with were really helpful with credit cards and bill pay.

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Olivia
May 17th, 2018 DETAILS
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Great service and good customer services

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Patrick
May 17th, 2018 DETAILS
Value for your money
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Open later then any other bank, have physical locations all over, no bs fees like boa

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Brodrick Jones
May 17th, 2018 DETAILS
Value for your money
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Great customer service and they always seem to be considered your best to make sure all is well with you.

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Helen Hoch
May 17th, 2018 DETAILS
Value for your money
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Staff is excellent, ATMs are easy to use, website is user-friendly

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Vincent Duncan
May 17th, 2018 DETAILS
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Never really had any issues. Don't often need to go into the bank. Could use an additional ATM on the other end of town.

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Marion Doran
May 17th, 2018 DETAILS
Value for your money
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I have never had a problem and they are willing to help

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Jean C
May 17th, 2018 DETAILS
Value for your money
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The branch I use provides me with excellent options and service. I would NOT consider buying their CDs or investment services.

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KEVIN POSEY
May 17th, 2018 DETAILS
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Unless you are really wealthy, you are just a Number

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Morton Kinzelberg
May 17th, 2018 DETAILS
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smooth sailing, Never had a problem, easy banking

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Scott J Fruchter
May 17th, 2018 DETAILS
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excellent personal service, good product variety

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Robert White
May 17th, 2018 DETAILS
Value for your money
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I've never had any problem with them and they have always been courteous!

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Jill Nielsen
May 17th, 2018 DETAILS
Value for your money
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They have always been accommodating to me and help me with my home loan

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Sheila Smith
May 17th, 2018 DETAILS
Value for your money
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Great service, reliability and was a great company to work for .

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Craig Vietinghoff
May 17th, 2018 DETAILS
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Good service. Great ATM. Gives you choice of bills

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Johnny Ortiz
May 17th, 2018 DETAILS
Value for your money
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If there is a problem they take care of it myw

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Alice Medford
May 17th, 2018 DETAILS
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great customer service and efficiency. easy to access

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BeverleyLowe
May 17th, 2018 DETAILS
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Easy to use online banking app and likewise of handling ATM.

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Rose Hatchett
May 17th, 2018 DETAILS
Value for your money
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They always stay on top of everything related to my service and accounts

Helpful?
Sally
May 17th, 2018 DETAILS
Value for your money
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They are very close to my home. Always helpfull,

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Irene G Taylor
May 17th, 2018 DETAILS
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They don't charge me on necessary fees like Wells Fargo used to.

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Michael Schulz
May 17th, 2018 DETAILS
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No available Internet, no info from the tellers

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Mitchell Tolbert
May 17th, 2018 DETAILS
Value for your money
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Fast availability on deposits, good overdraft protection.

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Jean DeNunzio
May 17th, 2018 DETAILS
Value for your money
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Company trustworthiness

bank person who helped me with two problems knew just what to do

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