Chase Bank Logo
star star star star star_half

5.8

Overall Score

LAST UPDATED: May 15th, 2024

Chase bank has withstood the test of time. Since its founding in 1799, Chase has spread across the country to most of the 50 states and also has assets around the world. The New York-based bank offers several services from savings plans to business checking accounts. A U.S. consumer and commercial banking business of JPMorgan Chase & Co., Chase has assets of $2.6 trillion and operations worldwide. Customers can choose to go to any one of the 5,500 branches or visit Chase online or by phone to conduct their business. 

Top Ranked Companies

thumb_up

The Good

  • Global Locations
  • Online Banking
  • Chase App

Locations Globally

Chase Bank provide information through their website and do have a chase bank mobile app for the phone. Found JPMorgan Chase community on Facebook as well as one Chase bank in Arizona, but due to the size of the bank I was expecting to find them on instagram, twitter, and facebook as a complete entity. There are not many ways to review customer complaints and resolutions on social media. They are a global bank so if you do a lot of traveling they are found in more than 60 countries. Services provided are:

  • banking for savings, checking, and CD accounts
  • investments and retirement plan
  • mortgage for homes
  • loans for automobiles, students, and home equity
  • consumer and commercial finance services

The New York-based bank also offers insurance protection and college savings plans.

Online Banking

Chase also offers online banking as well as mobile banking. Chase mobile banking is available for both Android and Apple users. Chase promises the following:

  • Secure access: Spend less time banking and more time living, with some of today's most advanced encryption technology.
  • User-Friendly: It takes just a few simple swipes to master the Chase Mobile App.
  • Flexible: Deposit checks securely from your mobile phone or tablet virtually anywhere.

Chase App

By choosing to use the Chase app, customers can take advantage of the several features including:

  • Pay bills
  • Deposit checks
  • Pay your Chase credit card
  • Transfer money
  • Pay others easily
  • Wire money
  • See account balances
  • See reward information

They have a feedback button on their page where consumers may list any complaints they have with the layout of the site. If there are any problems with accounts consumers must contact customer service. Can contact customer service 24 hours 7 days a week.

thumb_down

The Bad

  • Various Fees
  • Maintenance Fee

Various Fees

Fees for checking accounts are as follows:

  • Account set up fee of $25 for 3 basic checking accounts and $100 for their premier platinum checking account.
  • monthly maintenance fee of $12, $25 or $35 (depending on what state you are in), or $6 (college students)
  • Overdraft fee of $34 dollars
  • Other common fees

Maintenance Fee

Two saving accounts offer different interest rates. For Chase savings there would be a $5 monthly maintenance fee unless you meet certain requirements of minimum deposit, minimum transaction, or age. The interest rate is only .01% for this account. For Chase plus Savings there would be a $20 monthly service fee unless again you have a minimum balance of 15,000 in account or have other premier services with the company. Interest rate for savings account changes with balance in savings account They also do not offer insurance as a service.

gavel

The Bottom Line

Chase bank has proven that it can stand the test of time and adjust its services to meet the needs of today's customers. Since 1799, Chase has grown to provide a variety of services including online banking, mobile banking, auto loans and home loans. Chase's growth has led to increase in assets of $2.6 trillion and operations around the world. Customers who face difficulties when using Chase services may not find their issues resolved. Our recommendation: No bank stays in business for more than 200 years without services that are effective. Chase has withstood the test of time. If you're looking for a comprehensive service from loans to online banking, Chase may be your best choice. JPMorgan Chase is a global bank that offer services around the world. This bank would also be beneficial for commercial businesses that need services national and global. Provide high saving interest rates for those with high income and great services for those on chase premier platinum checking.
Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

info

4.4

star star star star star_half

225 Reviews

Review Breakdown

5 grade

56%

4 grade

23%

3 grade

9%

2 grade

4%

1 grade

8%

Sentiment Criteria

Value

star star star star star_border

Quality

star star star star star_border

Service

star star star star star_border

Trustworthiness

star star star star star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star star

Sharifay Sharif Salt Lake City, UT

Chase bank, was an easy bank to apply for, they keep my money secure tell me if my balance is low from my desired amount I would like in there they also have other services where I can track my budget creative saving plan do auto payment pay bills they also have Zell connected they show me a screenshot of my statements. And when they have promotions they come through with it if they say you will get 200 for opening up a new checking account and connecting it to a direct deposit within the first 90 days and if you do it you are going to get your 200 in your new checking account. Very trustworthy! customer service is amazing when getting back your money from a place that took it without your permission or they didn’t give me your services and you wanted your money back you could talk Chase and they will get it back for you. They do everything quickly if you want an account closed you call after that call the next day the account is closed.

1 year ago

star star star star star

Cesar Monge Long Beach, CA

Well they will remove overdraft fees once a year as a courtesy, sometimes they will do more than one but it's up to their discretion, don't count on it tho, I have been with them for more than a decade so maybe the longer you have been with them they might give you an extra break from fees, here and there. Superb customer service over the phone and in person at a branch. They always have someone that can make changes to your personal information such as Phone, Email, Address, account types, transfers, etc. Regular banks are above and beyond much better than online banks so far, for example, banks like Gobank, they won't let you use your primary email(part of your identity) if you decide to cancel the account. In contrast, I have canceled Chase account in the past, and they have no issue using the email I used on the previously canceled account. And did I mentioned Chase has amazing customer service and humans that can make changes that you need on your account? Additionally, I love that they will pay all my bills even when I don't have money in the account, that way I don't get a return fee and a late fee when those incoming charges are around the due date. Which can be higher than the $35 overdraft fee. If you deposit the money before 8 pm PST time, you can avoid the overdraft fee, return fee and late fee. The only problem I have with traditional banks is that if you program charges to the account and they are on the form of checks, they usually appear next day and post with the previous day date. So if the day before you didn't have enough, you get an overdraft fee you cannot avoid, unless it's the 1st one in a calendar year. Additionally, if you have direct deposit of over $500 the checking account has no maintenance fees. Also, they are a mature business with a solid reputation.

5 years ago

star star star star star

Itohan Emmanuella okonoboh London, ENG

Chase bank has made my money more secured chase bank had made me invest more money making transaction is a ease with my chase bank their customer service are 100% reliable

5 months ago

star star star star star

George 97 North Bergen, NJ

Chase bank has really kept my money safe, on both my savings and checking accounts. My money is safe from fraudsters and my banking information is safe from cyber attacks.

5 months ago

star star star star star

Russ Hamstring Lake Havasu City, AZ

Chase bank has been my go to bank for a great many years and have never had an issue with them. Their staff are some of the friendliest out there and are always glad to help you. Their rates are on par with every other bank. If you're looking for another bank, give them a try. You will not regret it.

10 months ago

star star star star star

Eddie Rios Ogden, UT

Chase Bank is a solid choice. I love banking with Chase as they believe in low cost banking. Fees are kept reasonable and never outrageous. I have more options with basic transactions than anywhere else. Plenty of savings plans and money market account options are available. Low cost loans, free debit cards, low cost checking services, all amount to easy banking with a large and stable bank. Trusted and safe is what Chase bank is all about.

4 years ago

star star star star star

Stephanie Byrd Tallahassee, FL

I have banked with 3 different banks in the past year and I can honestly say that Chase Bank is the most efficient. Their customer service and mobile banking surpasses all others. Thanks to their employees, I was clear and concise on what I signed myself up for. Being a college student comes with benefits. I opened a Chase student account last summer and I've been pleased ever since. I was even rewarded funds after just a few months. I can personally attest to their student accounts being superb.

4 years ago

star star star star star

Alex

I've been using Chase Bank for some months now, and it as been wonderful experience. The mobile app is user-friendly, making it easy to manage my accounts and transactions . Customer service has been responsive and helpful whenever I've had questions. Chase bank has been reliable and convenient for my banking needs and transactions.

1 month ago

star star star star star

Eileen Rigsby TX

I’ve been a customer of Chase for over 6 years and have enjoyed the entire experience. I love the app and the ability to download statements, deposit remotely, transfer money, and everything else. Customer service is great!

1 year ago

star star star star star

Chad Edgar Wentzville, MO

Chase Bank is such an awesome man can have that give you the $200 overdraft limit if you needed it they also I'm pretty good about loans very protective over your account so no one goes tampering with things a downright good place

2 years ago

star star star star star

Luke Swierczynski Troy, MI

Been banking with Chase since I was a child with my first checking account. Never had any issues and the locations are well worth it. They could be a bit more competitive with their savings interest rates but given the convenience it's not a big deal.

2 years ago

star star star star star

Myken Salt Lake City, UT

I have banked with Chase for several years now and it's been a great experience. I always feel like a valued customer and their services are easy to use and convenient. I appreciate how many locations they have and know one is never too far away.

4 years ago

star star star star star

Brandie Rudy West Jordan, UT

I love banking with Chase. They have great products and available and keep adding new options to make banking easier and more convenient. They have excellent customer service and make banking, deposits, and paying bills easy and accessible from anywhere.

4 years ago

star star star star star_border

Bill Brott Grapevine, TX

They have very good customer service at every branch I have ever visited. THey have, unfortunately, like many banks found ways to stick a fee on anything and everything. Also, it is sad to walk into there oin a Saturday to see only one or two tellers, but a veritable army of mutual fund and other investment people---none of whom can actually help me with why I am really there. Sometimes the lines get absolutely horrendous.

4 years ago

star star star star star

Larson Riverton, UT

We have banked with several different banks and credit unions and we always prefer Chase. Great customer service, tons of locations, very professional and knowledgable staff. When you have investments through Chase and become a Chase Private Client, they provide many excellent perks.

4 years ago

star star star star star_border

Lesa Burgess Pleasant Grove, UT

Been a Chase Bank member for over 20 years. They make it easy to send money to family & friends with their Quick Pay option & I never have any issues with the monies arriving. I've had a couple fraudulent charges taken care in a quick, smooth manner so that I am properly refunded the money that was taken from me. I love being a Chase Bank member.

5 years ago

star star star star star

Gloria Martin

They meet all my financial needs. They got me started with checking and just recently they set me up with a saving account.with a bonus giving. Their customer service is top notch. The bank manager is very excellent and always available when needed.

6 years ago

star star star star star

TomStephens

They have great customer service and treat you like you're a valuable customer. They are quick at investigating fraud and return your money at the time you complain. Vets do not pay any service charges. They have good security with on line banking. Their app is second to none.

6 years ago

star star star star star

Anne Kimball Salt Lake City, UT

We use Chase bank for all of our company needs and they have always provided excellent service. We often times have to go in and get $1000, but in $5s for certain things we do at our company and I know this is so annoying for them, but they are always so willing to do it. They even prepare for it now. And if we call ahead they will have it ready to go. They provide exceptional services and customer service.

5 years ago

check_circle

Review Source

star star star star star

Emilia Toronto, ON

Chase security features do help me protect my information, money and gives me peace of mind anytime, anyday

4 months ago

star star star star star

Vikky Blaq

Chase bank has been outstanding in the past few years what I love most about chase is that the app is friendly to use.

5 months ago

star star star star star

Hibob Kokomo, IN

My experience using Chase bank has been wonderful. I am able to find their atm at convenient locations and using their services are always fast and secure.

9 months ago

star star star star star

Reb R

We switched to Chase about 10 years ago and have been very happy ever since. Never had any customer service issues. The staff at the banks are always super friendly.

9 months ago

star star star star_border star_border

Jim Bullhead City, AZ

Use to have a checking account with them and they had great service. Then one day I tried cashing a check they told me I had to wait 2 days to clear. I went back and the teller and her boss joked the check and cashed it. Week later they told me I had to repay it that it was fake. Told them no because I did everything told and it was there fault. Finally had to take it to the Fed trade Commission because they were trying to put me in jail.

2 years ago

star star star star star

Sicely Lyn Russell Phoenix, AZ

Chase Bank is a great bank option! I love that when your debit card gets stolen that you can get a new one overnight! I know that some banks don't so that so it's amazing that Chase Bank does!

3 years ago

star star star star star

Pekeiydra Williams Tallahassee, FL

Started my first ever checking account with them. I love this bank I've never had issue with identity theft because security is tight knit. Appreciate the benefit that come with banking here.

4 years ago

star star star star_border star_border

Karen Torino Tallahassee, FL

I have used chase for about 7 years now. They have great staff who work with you and whatever you may need, but some of the services, as of right now, are not the best. I had to open another bank account so that I could have a savings account and not get charged if I needed to make transfers. Also, with a regular checkings, there is a $12 monthly fee if you don't make a deposit. It may not seem like one, but I am a college student and they changed my account to a checkings without telling me and I was charged.

4 years ago

star star star star star

Molly Keogh Ogden, UT

We have had great luck with Chase. We had identity theft occur and they were so good to work with and quick to fix the problem. They also set up protocols to prevent if in the future.

4 years ago

star star star star star_border

Nichole Hiatt Eagle Mountain, UT

We had a great experience with our Chase Business account, never had any issues with fees and the customer service was always good. Our personal account was different though, too many bank fees and charges so we finally closed it.

4 years ago

star star star star star

Melissa Carreno Mesa, AZ

I have never had any issues with Chase and have banked with them for over 10 years. All their systems are flawless and customer service has never disappointed me. I am a very satisfied customer.

5 years ago

star star star star star

Jayanthi

They have the bestest customer service and very user friendly.i love the way the this bank works. We have never had any issues with anything at all. They live easy. Their online system works best !

6 years ago

star star star star star

Kristina

I like that I can view any check that I have deposited and print out copies of checks that I deposit as well. Also the women that I sent my account up with were really helpful with credit cards and bill pay.

6 years ago

star star star star star_border

Aaron L

Lots of locations/ATMs - good mobile app - good auto loans - good credit cards - easy online navigation of all accounts, when dealing with a human the service is great and the employees are pleasant. Low fees on checking account.

6 years ago

star star star star_border star_border

Jonny Hancock Draper, UT

I started a business a few years ago and Chase Bank helped me establish all of my business banking accounts. Chase Bank employees are friendly, easy to work with, and are extremely helpful. My only complaint with using Chase Bank for my business is the fees associated with all business accounts. If you are willing to pay more then other banks for good service I would recommend banking with Chase.

7 years ago

star star star star star_border

Nick K Brea, CA

Great bank with good customer service and great business people! I also love their credit cards, some of the best out there! The one thing I dont like is the monthly fees if you dont have a certain amount of money in the account or dont have direct deposit. overall great though!

7 years ago

check_circle

Review Source

star star star star star

Leslie West Jordan, UT

I signed up for a checking account with Chase Bank because of a flyer I received in the mail. I am so glad I did because I have never had a better experience with a bank! The tellers and customer service agents have been fabulous to work with!

5 years ago Edited September 14, 2021

star star star star star

Zoe Julian

We love using Chase bank. I love their mobile app and I think that they are quick at processing deposits and withdrawals. We feel like we are safe there and that our needs are met. I do feel that they are a little impersonal but I haven't had any bad experiences with customer service.

6 years ago

star star star star star

Justin Ashby Portland, OR

Chase has been great! We with there was a more competitive rate on their savings account, because we will probably have to move our money... but other than that, they have been great! they have also resolved numerous issues for me which has been great!

6 years ago

star star star star star_border

Andrea Smith Idaho Falls, ID

We have used Chase Bank in several states where we lived for personal banking and they were very good. I like the fact that they are nationwide and easy to bank with no matter where you are. Their customer service is good and helpful. They don't offer the best credit rates, but they are competitive if you shop carefully. I like the security they provide and the guarantees against fraud.

6 years ago

star star star star star

Amanda Sherwood, OR

I have a Credit Card from Amazon through Chase. I like their app. Easy to connect to my personal checking account to pay CC off from my phone. Never had issues with my card. great reward program on the amazon card (5% back with a prime account on all amazon purchases).

6 years ago

star star star star star

Darleen Summerville, SC

Good bank. Customer service is excellent especially if theres a problem. They will back you as a customer.

8 months ago Edited October 31, 2023

star star_border star_border star_border star_border

Matar Estikangi 2 Austin, TX

Worst bank ever, closed my account because of missing information without even letting me know. They didn't email, call, text or mail. Closed the account and waited for me to notice, I wasted hours on the phone trying to understand what they need from me, all they have to say is I should reapply. I had amazing credit, they waisted my time and ruined my credit now as well. STAY AWAY!

10 months ago

star star star star star

larry Fort Myers, FL

I have banked with chase for years. i was getting a free safe deposit box but this year they started charging for them. still one of the better banks

1 year ago

star star star star star

bobby deter Cumberland, MD

I had a six year loan for my 7 series BMW never had an issue. Interest rates were very competitive.. They were the lowest at the time so I picked them.

2 years ago Edited February 8, 2022

star star_border star_border star_border star_border

Tabyoungco2008 Atlanta, GA

I have been with Chase bank for over 10 years. On July 17, 2020 I was a victim of scam. I respond to an ad on Craiglist of a house for rent. I paid the scammer $2585.00 total. It felt legitimate be cause I had to file out an application, received a leasing agreement, and the keys. Later that day, I found out he was not the owner and did not no him. I called Chase while the transaction were still processing. They refuse to cancel the transaction or give me a refund. They said I had to contact CashApp since the transaction were through them. CashApp stayed they will not refund it either. I am highly disappointed in Chase. They could of cancel the pending transaction. Now I’m out of $2,585.00 and have no place to stay. They do not protect there consumers and protect the criminals.

3 years ago Edited September 14, 2021

star star star star star

MattB Salt Lake City, UT

I bank at Chase and have for years. I love that I can always find one within a close distance anywhere in the country and the customer service is superb.

4 years ago

star star star star_border star_border

Chaveli Tallahassee, FL

Had Chase from the beginning as a high school account, then as a college account and had to end it because they took money out of my account because my mom was on over draft and our accounts were linked. Without even a warning.

4 years ago

star star star star star

Katlyn Hockman Houston, TX

Chase has great customer service and are very trustworthy and reliable they make sure that you have all of the tools you need to keep your money safe.

4 years ago

star star star star star_border

Mike Wilson Baytown, TX

Have had my mortgage through this bank for years. Very friendly customer service and very easy navigation on website, allowing the user to navigate many different options with ease.

4 years ago

star star star star star

Seth Managua, MN

I personally love chase bank, they are just easy to work with, give good advise, as well as are just an honest company. I haven’t had a bad experience yet.

4 years ago