Name: Chase Bank
Rating: 4.2

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Debbie Hayhurst

They are very responsive and helpful. They watch our account for fraudulent activity and call us immediately if something doesn't look right great customer servicet

6 years ago

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Sunday Rottler

I use their bill pay. They usually send checks, however for no particular reason claim they sent a few payments to one merchant electronic. Merchant claims they never received payment. Chase claims they sent it. Have to repay a total of $520.00. Issue hasn't been resolved in now six months. Has finally moved to executive office, and feet are being dragged. Walked into my local branch several times. One banker looked into the situation and claimed it was in fact a Chase error, but not retracted that to it must have been. Also have a mortgage with them. They are constantly raising my payments claiming more money is needed for the escrow account. Their claims are unfounded. Yet they have the power. Very unethical greedy business practices. They will take you to the bank literally!

6 years ago

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mcinlv

They are mostly o.k.; have done couple of stupid, negative things in the past. No bank ever gets a '4' or '5' from me due to the fact that when they are good, they follow that up with something totally stupid so they do well with a '3'.

6 years ago

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Cindy

Always helpful and don't over-charge. Always resolved any questions or problems. Banked with them for 38 years (Home Savings to Washington Mutual to Chase).

6 years ago

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Todd J Smeltzer Chandler, AZ

So, I've been paying on my auto loan with Chase Bank for three years now, never missing a single payment, just got hit with multiple unexpected bills, like an auto repair job. I asked for a deferment of this months bill, that they could place at the end of the loan, meaning they would also get extra interest on this loan as well. They told me I did not qualify and when I asked what was the reasoning for this decision they would not give me a reason. I will be contacting my credit union at the end of this review to transfer my loan over to them, and dumping Chase Bank forever. I am totally finished with big banks from this point on!

6 years ago

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Alyssa Rowlett, TX

Had a great experience switching over to chase bank when we moved. As soon as we walked in the door there was someone who pointed us in the right direction of where to go or how to sign up. Very friendly and professional.

6 years ago

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Anne Marie Milne Layton, UT

I had my mortgage payment through Chase Bank. At first I thought they were really kind. Helpful I actually enjoyed the bank as a whole. As months went on I would receive letter's saying that I hadn't paid my mortgage payment. Which I know I had. I paid on time every month so to make a long story short I had to do some major major investigating and go back and go through checks and go through past history and come to find out I did pay my rent on time. The three times they said that I did not I has. I feel they were trying to ripped me off because it was an error on their end and they refused to take acknowledgement of that. I went into the office and showed them proof that I had paid my bill on time. I received a snotty I'm sorry. Never been treated like that before from a bank. Will never use Chase Bank or recommend them to anyone.

6 years ago

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Maryayb Draper, UT

I have always had a positive experience here and I’m grateful for how convenient it is to bank at a nationwide bank so that when I’m traveling I can find a local branch and be treated like a regular customer.

6 years ago

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Vikky Blaq

Chase bank has been outstanding in the past few years what I love most about chase is that the app is friendly to use.

9 months ago

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Matar Estikangi 2 Austin, TX

Worst bank ever, closed my account because of missing information without even letting me know. They didn't email, call, text or mail. Closed the account and waited for me to notice, I wasted hours on the phone trying to understand what they need from me, all they have to say is I should reapply. I had amazing credit, they waisted my time and ruined my credit now as well. STAY AWAY!

1 year ago

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Joseph Tempe, AZ

One of the better banks I have had an account at, I never had any issues and the customer service is always good. Plus they have great credit cards

1 year ago

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xw justin American Fork, UT

it’s good easy to use the app and it makes life easy when tracking my money so i’d recommend for a high school student checking

3 years ago

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Gina Miami, FL

The best bank I’ve ever had. I like the fact that the maximum withdrawal amount is more than the typical bank. Best service.

4 years ago

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rcb15D Tallahassee, FL

There are not Chase Banks in northern Florida. This is an issue for many students who wish to have services here. That is very discouraging. Other than that, I love chase, they look for friendly approachable workers.

4 years ago

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Anita pea Dallas, TX

Chase bank has helped me so much with banking and checking account and keeping my money in check and will always continue to use them!!!

4 years ago

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Emily Crawfordville, FL

Amazing bank, will notify you immediately if there is suspected identity theft. Really efficient customer service, only downside is the relatively high monthly account fee.

4 years ago

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Lkastner Dallas, TX

Chase Bank has been so good to our family for many years. The securities they have in place to protect our accounts is fantastic!

4 years ago

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Eric Wilkinson Herriman, UT

Customer service is decent, offering competitive rates. They are a great company for all your banking needs. Watch out for fees for to many withdrawals in a certain time period.

4 years ago

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Tom Pleasant Grove, UT

I have banked with Chase in the past and like their deposit features, easy to use atm's and bonus dollars for opening an account and keeping it there.

6 years ago

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Helpful

The big recognizes people as they enter they are accurate trustworthy and friendly I would recommend this bank to anyone.

6 years ago

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Cassidy Gundersen Orem, UT

I will never open a bank account with Chase! My husband and I tried to open a joint account when we were first married and it was awful! Their system crashed on us twice while we were sitting with a representative. On the third time, we got all the way to the end and signed all the paperwork, and then when the rep was entering in one final piece of info, their system crashed AGAIN!!! After sitting there for almost two hours, we walked away empty handed. For a publicly traded company, you’d think they’d have a system that works.

6 years ago

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PolyanaL Salt Lake City, UT

Chase Bank accepts third party checks and I like that. My dad sometimes gets a check written to him and he dont have a bank account but Chase accepts his check when i deposit it into my account.

6 years ago

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P Crawley Pleasant Grove, UT

I recently got the chase sapphire card and have already used points to buy several flights. I'm now using it for all my purchases! It's amazing how fast the points add up.

6 years ago

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Stacy Kay Salt Lake City, UT

It does the job. Haven't had any problems. The online banking is super easy to use. The customer service at the branches has always been great. Fees, if I have any, have been negligible.

6 years ago

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Erin Rhoton Veguita, NM

I have a couple credit cards with Chase Bank and they are really great! If I ever have any questions, they are easy to get a hold of answer questions quickly.

6 years ago

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Darleen Summerville, SC

Good bank. Customer service is excellent especially if theres a problem. They will back you as a customer.

1 year ago Edited October 31, 2023

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Jowara Morgande

They have great customer service always professional. Free notary and money orders for great convenience.

1 year ago

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Mike Shabanowitz

I've had a chase bank account for the last 14 years and I've never had any problems with the bank or customer service

1 year ago

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Victor Berrios Port Saint Lucie, FL

I have had Chase for years and it has been the only bank that I deal with. I have no reason to change what works.

1 year ago

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Annie Chow Tallahassee, FL

Great bank that you trust completely. They have the best security in place for protection from fraud. Never a complaint with there service.

4 years ago

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Shirley Mitchell South Jordan, UT

Have both debit and credit, don’t like fee for bank account as don’t have the required funds in.

4 years ago

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Tj Black South Jordan, UT

I needed to cash a check a customer had paid me with. I dident have an account at Chase bank. Chase bank wanted my social security number and personal information just to cash the check.. on top of that they wanted to keep $5 to do the transaction.

4 years ago

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Nicholas Genes Eagle Mountain, UT

I like having a bank that is close by that isn’t over crowded. They are friendly and try to make the experience personal.

4 years ago

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Michael Taylor Long Beach, MS

large bank but have always been easy to work with. people on the phone are helpful and good about getting answers when they don't have them for you.

4 years ago

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Spencer Morris (Logan) Riverton, UT

Only issue is not getting much in interest back on your accounts--- overall chase manages your money and you have easy access

4 years ago

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James E Staley

The Customer Service is in the Philippines and when I ask for someone in the USA USA they call me a Stupid American and then they hang up on me. They do not even know the Correct date and time in the USA and the different states!!

6 years ago

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Rene Bicigo

No annual fee, I was compromised and they called me right away to investigate, they have a competitive rewards program. Easy website.

6 years ago

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Brodrick Jones

Great customer service and they always seem to be considered your best to make sure all is well with you.

6 years ago

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Jean C Thompson

The branch I use provides me with excellent options and service. I would NOT consider buying their CDs or investment services.

6 years ago

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Gloria

Their website is very easy to use When I call customer service I am able to resolve the problem immediately

6 years ago

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Cynthia Bailey

Because they are the best and when I walked through the door they greet me with a smile and a kind word I love them

6 years ago

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Kimara Pyatt

Their customer service is excellent. Also, if something seems off with our bank acct, we get a notice.

6 years ago

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Linda Weichert

They make every step hard for a small business and my time. I have to show my account number, ID when making change for my store. It is easier to make a deposit at the ATM then going into the bank!

6 years ago

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Danielle Syracuse, UT

As an employee from a company who uses Chase daily, i've been very disappointed in how they treat me, a customer. I bring business from 10 different accounts, and everytime i walk in to make a deposit, i get treated like im in the wrong for bringing in so many deposits. I've been tempted MANY times to change banks.

6 years ago

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Hayley Lambdin Orem, UT

Chase Bank is awesome. I love how many locations there are, especially when I am traveling. They have really great customer service too!

7 years ago

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Sandy Sutton Spanish Fork, UT

Chase has been my choice for over 20 years. Their customer service and service in general is reliable and friendly.

7 years ago

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Al Beverly Hills, FL

I live in Citrus county Florida, There are NO Chase branches here. The nearest one is 30 miles from my home. There used to be two ATMs in Walgreens. Guess what, They took them out. I guess I will transfer out to BAC..

9 years ago

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Joanna Hester Gilbert, AZ

I do all my banking with Chase. I have always received great customer service and will continue to keep all my money with Chase.

6 years ago

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Madi Thompson Ogden, UT

I've always had good experiences with Chase Bank. I really enjoy using their convenient ATM's. However, I wish that you could cash checks through them.

6 years ago

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Robert Mott Bellevue, MI

Chase is a trustworthy bank to deal with. I liked their website and how easy it was to use.

2 years ago