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USAA

5.7 Overall Score

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USAA

Name: USAA
Rating: 4.7

Is This Your Business?

4.7

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32 User Reviews

5.7

Overall Score

Compare

4.7

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32 User Reviews

5.7

Overall Score

Compare

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LAST UPDATED: December 8th, 2023

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User Reviews

Star Rating

4.7

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32 Reviews

Review Breakdown

5 grade

78%

4 grade

16%

3 grade

2 grade

1 grade

Sentiment Criteria

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Service

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Verified Customer

star star star star star

Ken Staton

USAA has a loyal following of military and relatives of military. Extremely reliable, outstanding reputation, polite and respectful customer service.

4 years ago

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Verified Customer

star star star star star

Rudy Abel

Outstanding service. Always meet my needs to recently. Recently sold its investment business to Schwab which disappointed me

4 years ago

star star star star star

Mikayla Ralston Navarre, FL

This has been my main banking service for over 15 years. I LOVE THIS company. They make it very easy and convenient, even though there are no branches anywhere near me. They have so many additional services for members such as free credit monitoring, car buying services, and relocation assistance.

4 years ago

star star star star star

Gordon Mancuso

USAA has good support and excellent features, such as depositing checks and money orders from my phone. Also, I get 2.5% cash back on all my purchases with the Limitless card. The only downside is that you have to have a military affiliation to join.

6 years ago

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peggy cherry Fayetteville, NC

I love banking with USAA. They offer amazing promotions and they take care of their people. My only gripe is that there is no physical bank in my town. I like etalking face to face with bankers

11 months ago

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David Adrian Morales Weslaco, TX

I love USAA! I have a checking and savings account with them and have been with them for years. Good array of banking and financial services. Easy to use app. Great customer service.

1 year ago

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April Jones Tremonton, UT

I have found that as a bank, I won’t bank elsewhere. The customer service is amazing, and they are willing to work with you in most situations. And rates are hard to beat!

4 years ago

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TC B Florissant, CO

USAA has become our go-to bank, very happy with the service, and they reimburse ATM fees due to no brick and mortar sites available nearby!

11 months ago

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Heather H Sanford, FL

USAA is simply the best! I'm extremely satisfied with USAA because of their rates, perks and benefits. They're transparent and seem to actually care.

1 year ago

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RJK Charlotte, NC

Can't access any money for easter weekend due to USAA computer problems... Due to USAA's internal network problem with their overdraft kicking in for no reason, I am about to go into the four day weekend without access to my checking account funds. Because of the overdraft fault it keeps pulling money from my checking account leaving a negative balance. Well done USAA, thanks for ruining my weekend with no funds available. Sickening. USAA Social Service USAA Service 24 minutes ago @Goodstuffhere, We have reached and according to our records; you have been advised that we are having this matter reviewed. While we understand your frustration, we ask that you refrain from additional posts about the situation. As this is seen as “bumping” content—that is to say, posts that serve to repeat existing issues and bring them to the top of the wall. Future posts regarding the same issue will not receive a response and are subject to removal from our wall. While it is our intention to never ban individuals from our page, if a violation of our guidelines is clear, we will remove the content and block the individual. Good Stuff Here Frequent Contributor 3 minutes ago oh wow USAA! getting in my face now when you are at fault. Well done! It took me 6 months to get $400 back from a vendor with inadequate support from USAA, debit card security breach/hack and not their overdraft protection system is pulling funds from customers checking accounts at will. They did not tell anyone about the overdraft issue.

5 years ago

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Amy Baker Richmond Hill, GA

I have been a customer/ banker of USAA for a few years. USAA has the best app out there for all your needs! I will be a USAA'er for life.

1 year ago

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Mellissa Clark Palm Bay, FL

Awesome bank! I was a victim of identity theft while in basic training and they not only alerted me, but recovered all of the missing funds as well.

1 year ago

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Jacqueline Nave

Have worked with many banks. USAA is by far the most customer friendly and honest. You can bank on what they say. No pun intended.

6 years ago

star star star star star

Jowara Morgande

Great customer service with so much to offer. They are very professional and helpful for your banking.

1 year ago

star star star star star

Clemmie & Mandy Johnson San Jose, CA

I love USAA! They offer really competitive interest rates and I like that I can do all my banking online.

1 year ago

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Nicholas Genes Eagle Mountain, UT

I love USAA as a banking institute. The only issue I have is cash deposit is limited to USAA banks which are very limited.

4 years ago

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Wilk

My USAA Bank has good service and customer service. Has plenty products including car and home insurance.

6 years ago

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Christina

They don't steal money with fees, they do care abou me (or you if you can join) they have good insurance...

6 years ago

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Phillip L

Very professional and friendly. They offer so many benefits and they really get things done well.

6 years ago

star star star star star

A very disappointing experience

Great customer service and value. The associate s are professional and very helpful.

6 years ago

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Barbara Freeman

I have been with USAA for over 20 yrs. and their customer service and all services are excellent.

6 years ago

star star star star star

First time

They listen to me. Respond in timely fashion and communicate. Been a customer for 48 years

6 years ago

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alfred

Great customer service an trustworthy. They have quickly and efficiently fixed any issues.

6 years ago

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Walter

Easy, fast, quick to respond to inquiries and very very customer oriented.

6 years ago

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Shelia Ann Joyce

They are friendly and helpful and honor those who have served their country.

6 years ago

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Colby

Good online banking, no brick and mortar stores. Refund for atm transactions.

1 year ago

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Dave R.

Interest rates are not competitive for highly qualified individuals

6 years ago

star star star star star

Jordan

excellent service products and rates with superior followup

6 years ago

star star star star star

Mark Carr

They are by far the best Customer service.

6 years ago

star star star star star

Pat Ohagan

Their customer service is beyond measurable

6 years ago

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Donald Titus

Trustworthy but inexperienced and naive staff

6 years ago

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Michelle Lee

Awesome company but they have high interest rates

6 years ago

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