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USAA

Name: USAA
Rating: 4.7

Is This Your Business?

4.7

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32 User Reviews

5.7

Overall Score

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4.7

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32 User Reviews

5.7

Overall Score

Compare

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Author: Kaitlyn Short

LAST UPDATED: December 8th, 2023

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User Reviews

Star Rating

4.7

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32 Reviews

Review Breakdown

5 grade

78%

4 grade

16%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Ken Staton

USAA has a loyal following of military and relatives of military. Extremely reliable, outstanding reputation, polite and respectful customer service.

4 years ago

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Verified Customer

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Rudy Abel

Outstanding service. Always meet my needs to recently. Recently sold its investment business to Schwab which disappointed me

4 years ago

star star star star star

Mikayla Ralston Navarre, FL

This has been my main banking service for over 15 years. I LOVE THIS company. They make it very easy and convenient, even though there are no branches anywhere near me. They have so many additional services for members such as free credit monitoring, car buying services, and relocation assistance.

5 years ago

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Gordon Mancuso

USAA has good support and excellent features, such as depositing checks and money orders from my phone. Also, I get 2.5% cash back on all my purchases with the Limitless card. The only downside is that you have to have a military affiliation to join.

6 years ago

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David Adrian Morales Weslaco, TX

I love USAA! I have a checking and savings account with them and have been with them for years. Good array of banking and financial services. Easy to use app. Great customer service.

1 year ago

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April Jones Tremonton, UT

I have found that as a bank, I won’t bank elsewhere. The customer service is amazing, and they are willing to work with you in most situations. And rates are hard to beat!

5 years ago

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Heather H Sanford, FL

USAA is simply the best! I'm extremely satisfied with USAA because of their rates, perks and benefits. They're transparent and seem to actually care.

1 year ago

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TC B Florissant, CO

USAA has become our go-to bank, very happy with the service, and they reimburse ATM fees due to no brick and mortar sites available nearby!

1 year ago

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Amy Baker Richmond Hill, GA

I have been a customer/ banker of USAA for a few years. USAA has the best app out there for all your needs! I will be a USAA'er for life.

1 year ago

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Mellissa Clark Palm Bay, FL

Awesome bank! I was a victim of identity theft while in basic training and they not only alerted me, but recovered all of the missing funds as well.

1 year ago

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Jacqueline Nave

Have worked with many banks. USAA is by far the most customer friendly and honest. You can bank on what they say. No pun intended.

6 years ago

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Jowara Morgande

Great customer service with so much to offer. They are very professional and helpful for your banking.

1 year ago

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Clemmie & Mandy Johnson San Jose, CA

I love USAA! They offer really competitive interest rates and I like that I can do all my banking online.

1 year ago

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Wilk

My USAA Bank has good service and customer service. Has plenty products including car and home insurance.

6 years ago

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Christina

They don't steal money with fees, they do care abou me (or you if you can join) they have good insurance...

6 years ago

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A very disappointing experience

Great customer service and value. The associate s are professional and very helpful.

6 years ago

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Phillip L

Very professional and friendly. They offer so many benefits and they really get things done well.

6 years ago

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Barbara Freeman

I have been with USAA for over 20 yrs. and their customer service and all services are excellent.

6 years ago

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First time

They listen to me. Respond in timely fashion and communicate. Been a customer for 48 years

6 years ago

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alfred

Great customer service an trustworthy. They have quickly and efficiently fixed any issues.

6 years ago

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Walter

Easy, fast, quick to respond to inquiries and very very customer oriented.

6 years ago

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Shelia Ann Joyce

They are friendly and helpful and honor those who have served their country.

6 years ago

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Jordan

excellent service products and rates with superior followup

6 years ago

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Mark Carr

They are by far the best Customer service.

6 years ago

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Pat Ohagan

Their customer service is beyond measurable

6 years ago

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