Chase bank has withstood the test of time. Since its founding in 1799, Chase has spread across the country to most of the 50 states and also has assets around the world. The New York-based bank offers several services from savings plans to business checking accounts. A U.S. consumer and commercial banking business of JPMorgan Chase & Co., Chase has assets of $2.6 trillion and operations worldwide. Customers can choose to go to any one of the 5,500 branches or visit Chase online or by phone to conduct their business.

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The Good

Global Locations
Online Banking
Chase App

Locations Globally

Chase Bank provide information through their website and do have a chase bank mobile app for the phone. Found JPMorgan Chase community on Facebook as well as one Chase bank in Arizona, but due to the size of the bank I was expecting to find them on instagram, twitter, and facebook as a complete entity. There are not many ways to review customer complaints and resolutions on social media. They are a global bank so if you do a lot of traveling they are found in more than 60 countries. Services provided are:

banking for savings, checking, and CD accounts
investments and retirement plan
mortgage for homes
loans for automobiles, students, and home equity
consumer and commercial finance services

The New York-based bank also offers insurance protection and college savings plans.

Online Banking

Chase also offers online banking as well as mobile banking. Chase mobile banking is available for both Android and Apple users. Chase promises the following:

Secure access: Spend less time banking and more time living, with some of today's most advanced encryption technology.
User-Friendly: It takes just a few simple swipes to master the Chase Mobile App.
Flexible: Deposit checks securely from your mobile phone or tablet virtually anywhere.

Chase App

By choosing to use the Chase app, customers can take advantage of the several features including:

Pay bills
Deposit checks
Pay your Chase credit card
Transfer money
Pay others easily
Wire money
See account balances
See reward information

They have a feedback button on their page where consumers may list any complaints they have with the layout of the site. If there are any problems with accounts consumers must contact customer service. Can contact customer service 24 hours 7 days a week.

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The Bad

Various Fees
Maintenance Fee

Various Fees

Fees for checking accounts are as follows:

Account set up fee of $25 for 3 basic checking accounts and $100 for their premier platinum checking account.
monthly maintenance fee of $12, $25 or $35 (depending on what state you are in), or $6 (college students)
Overdraft fee of $34 dollars
Other common fees

Maintenance Fee

Two saving accounts offer different interest rates. For Chase savings there would be a $5 monthly maintenance fee unless you meet certain requirements of minimum deposit, minimum transaction, or age. The interest rate is only .01% for this account. For Chase plus Savings there would be a $20 monthly service fee unless again you have a minimum balance of 15,000 in account or have other premier services with the company. Interest rate for savings account changes with balance in savings account They also do not offer insurance as a service.

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The Bottom Line

Chase bank has proven that it can stand the test of time and adjust its services to meet the needs of today's customers. Since 1799, Chase has grown to provide a variety of services including online banking, mobile banking, auto loans and home loans. Chase's growth has led to increase in assets of $2.6 trillion and operations around the world. Customers who face difficulties when using Chase services may not find their issues resolved. Our recommendation: No bank stays in business for more than 200 years without services that are effective. Chase has withstood the test of time. If you're looking for a comprehensive service from loans to online banking, Chase may be your best choice. JPMorgan Chase is a global bank that offer services around the world. This bank would also be beneficial for commercial businesses that need services national and global. Provide high saving interest rates for those with high income and great services for those on chase premier platinum checking.

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User Reviews

Star Rating

4.2

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226 Reviews

Review Breakdown

5 grade

56%

4 grade

23%

3 grade

2 grade

1 grade

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Bill Brott Grapevine, TX

They have very good customer service at every branch I have ever visited. THey have, unfortunately, like many banks found ways to stick a fee on anything and everything. Also, it is sad to walk into there oin a Saturday to see only one or two tellers, but a veritable army of mutual fund and other investment people---none of whom can actually help me with why I am really there. Sometimes the lines get absolutely horrendous.

5 years ago

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Lesa Burgess Pleasant Grove, UT

Been a Chase Bank member for over 20 years. They make it easy to send money to family & friends with their Quick Pay option & I never have any issues with the monies arriving. I've had a couple fraudulent charges taken care in a quick, smooth manner so that I am properly refunded the money that was taken from me. I love being a Chase Bank member.

7 years ago

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Nichole Hiatt Eagle Mountain, UT

We had a great experience with our Chase Business account, never had any issues with fees and the customer service was always good. Our personal account was different though, too many bank fees and charges so we finally closed it.

5 years ago

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Aaron L

Lots of locations/ATMs - good mobile app - good auto loans - good credit cards - easy online navigation of all accounts, when dealing with a human the service is great and the employees are pleasant. Low fees on checking account.

7 years ago

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Nick K Brea, CA

Great bank with good customer service and great business people! I also love their credit cards, some of the best out there! The one thing I dont like is the monthly fees if you dont have a certain amount of money in the account or dont have direct deposit. overall great though!

8 years ago

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Andrea Smith Idaho Falls, ID

We have used Chase Bank in several states where we lived for personal banking and they were very good. I like the fact that they are nationwide and easy to bank with no matter where you are. Their customer service is good and helpful. They don't offer the best credit rates, but they are competitive if you shop carefully. I like the security they provide and the guarantees against fraud.

7 years ago

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Mike Wilson Baytown, TX

Have had my mortgage through this bank for years. Very friendly customer service and very easy navigation on website, allowing the user to navigate many different options with ease.

5 years ago

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Jeremy Brown Riverton, UT

I have been happy to with Chase for my account but I have the same experience of being charged lots of fees. I like that they are big with lots of branches but not sure it is worth the headache.

6 years ago

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A Craw Draper, UT

I am a little disappointed by the fees associated with checking accounts. The Chase Sapphire card has excellent benefits. I have banked there for many years and appreciate their customer serivce.

6 years ago

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Alicia Holman Gilbert, AZ

I really like the customer service that Chase provides. However, when I'm trying to make deposits in the bank, the set up isn't very enticing. It seems like they are discouraging customers from coming into the bank.

7 years ago

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Alyssa Rowlett, TX

Had a great experience switching over to chase bank when we moved. As soon as we walked in the door there was someone who pointed us in the right direction of where to go or how to sign up. Very friendly and professional.

7 years ago

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Emily Crawfordville, FL

Amazing bank, will notify you immediately if there is suspected identity theft. Really efficient customer service, only downside is the relatively high monthly account fee.

5 years ago

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Tom Pleasant Grove, UT

I have banked with Chase in the past and like their deposit features, easy to use atm's and bonus dollars for opening an account and keeping it there.

7 years ago

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PolyanaL Salt Lake City, UT

Chase Bank accepts third party checks and I like that. My dad sometimes gets a check written to him and he dont have a bank account but Chase accepts his check when i deposit it into my account.

7 years ago

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Stacy Kay Salt Lake City, UT

It does the job. Haven't had any problems. The online banking is super easy to use. The customer service at the branches has always been great. Fees, if I have any, have been negligible.

7 years ago

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Annie Chow Tallahassee, FL

Great bank that you trust completely. They have the best security in place for protection from fraud. Never a complaint with there service.

5 years ago

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Nicholas Genes Eagle Mountain, UT

I like having a bank that is close by that isn’t over crowded. They are friendly and try to make the experience personal.

5 years ago

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Michael Taylor Long Beach, MS

large bank but have always been easy to work with. people on the phone are helpful and good about getting answers when they don't have them for you.

5 years ago

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Spencer Morris (Logan) Riverton, UT

Only issue is not getting much in interest back on your accounts--- overall chase manages your money and you have easy access

6 years ago

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Rene Bicigo

No annual fee, I was compromised and they called me right away to investigate, they have a competitive rewards program. Easy website.

7 years ago

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Jean C Thompson

The branch I use provides me with excellent options and service. I would NOT consider buying their CDs or investment services.

7 years ago

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Hayley Lambdin Orem, UT

Chase Bank is awesome. I love how many locations there are, especially when I am traveling. They have really great customer service too!

8 years ago

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Madi Thompson Ogden, UT

I've always had good experiences with Chase Bank. I really enjoy using their convenient ATM's. However, I wish that you could cash checks through them.

7 years ago

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Mirna Hanna Tallahassee, FL

Great customer service! The banker actually explained the process and answered all the questions I had.

5 years ago

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C B Hyrum, UT

I've used chase bank for years and they have always done what they've said they would. Good customer service

6 years ago

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Miriam Delavan

In NJ they have real trouble with the drive thrus. All the ones around me are broken. So it is inconvenient.

7 years ago

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Keith

Really haven't had that much to do with the bank, but all banks in general have lost their personal touch with people.

7 years ago

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Uilani Eke Palo Alto, CA

Chase is great. I especially love how they deal with fraudulent charges. I appreciate that they give you a temp credit and then investigate.

7 years ago

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Karina Aguilar Managua, MN

chase bank has helped me through the years and has always provided excellent customer service

5 years ago

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Rickf

Easy to find locations and 24 hour service. Mortgage refinance was harder than some banks.

7 years ago

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Patrick

Open later then any other bank, have physical locations all over, no bs fees like boa

7 years ago

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Damequa C

Love the bank, great customer service, they just don't offer a free checking account

7 years ago

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Rick Kober

lots of banks , however close branches close to me in or town. not convenient to get to for me now.

7 years ago

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Debbie Tasnadi

Mostly they do fine but I find they are cutting personal services at their branches

7 years ago

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JRosa Lehi, UT

Ive really enjoyed banking with Chase. My account has no hidden fees and they are great with fraud protection.

7 years ago

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Jim Irwin

Customer service is excellent. Hold times are quite short by comparison

7 years ago

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Ellen Fort Lauderdale, FL

It Is a good bank in terms of customer service, but it has too many fees.

7 years ago

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Gary Hall

I am able to get what need. Great website and mobile service.

7 years ago

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Dorene Stonich

nice personnel who always greet me with a smile and know me by name

7 years ago

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rsemaria

No interest on savings accounts. Must open long term savings accounts.

7 years ago

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Elizabeth A Martin

Ease of use both online and at the atm, customer service people are friendly

7 years ago

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Grant Keaton Saratoga Springs, UT

Good app, technology. Decent products and customer service. Gets the job done.

7 years ago

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L. Fowler Pleasant Grove, UT

I currently have a chase credit card and like that I get rewards back when I use it

7 years ago

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Alaina Gull Falmouth, ME

I’ve been a customer for years and they’ve never given me a reason to complain.

7 years ago

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Doug Foerch Libertyville, IL

Very solid no matter what bank of theirs you walk into.

4 years ago Edited October 14, 2021

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Christina Amato

Good bank. Some rude employees can ruin it

7 years ago

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Alice Medford

great customer service and efficiency. easy to access

7 years ago

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Craig Vietinghoff

Good service. Great ATM. Gives you choice of bills

7 years ago

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Don Chambers

Convienent and reasonably easy to deal with

7 years ago

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Michael Berg

Customer Service, knowledge, convenience

7 years ago