Name: AUTOPAY
Rating: 4.5

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Verified Customer

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Jennifer Jones Chicago, IL

Rachel was very attentive to making sure I understood the process while working with me step by step.

1 year ago

Reply from AUTOPAY

Great news Jennifer. Rachel is great to work with. We will pass along the kind words.

Sep. 15th, 2022

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Verified Customer

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Shannon Ross Franklinville, NY

They were friendly and helpful.. helped with any questions I had they reduced my payment and saved me a lot in interest.

1 year ago

Reply from AUTOPAY

Awesome Shannon! We love happy customers.

Sep. 15th, 2022

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Verified Customer

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Trudy Youngstown, OH

I love that I can get my products and pay later

1 year ago

Reply from AUTOPAY

Thank you Trudy for taking the time to leave feedback. We appreciate you.

Sep. 15th, 2022

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Verified Customer

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Lisa Panama City Beach, FL

Justin was so nice. He made sure I had all the info I needed and the best rate possible. Thanks Justin!

1 year ago

Reply from AUTOPAY

Thank you Lisa. Glad Justin was able to help. I will pass along the kind words.

Sep. 15th, 2022

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Verified Customer

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Merrick Lancaster, CA

Provided important information and completed paperwork in a timely manner

1 year ago

Reply from AUTOPAY

Thank you Merrick. Glad you had a great experience.

Sep. 15th, 2022

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Verified Customer

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Diane Bridges Minersville, PA

They work with me n I never has a problem with them...they were very nice to me.

1 year ago

Reply from AUTOPAY

Awesome Diane. Welcome to the Autopay family.

Sep. 15th, 2022

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Verified Customer

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christy Brown Dixon, MO

VERY HELPFUL COMPANY AND MADE THE PROCESS EXTREAMLY EASY. Very HIGHLY RECOMMEND

1 year ago

Reply from AUTOPAY

Great to hear Christy! We aim to make this process easy on our customers.

Sep. 15th, 2022

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Verified Customer

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Mike Palm Desert, CA

Autopay dramatically reduced my interest rate on my auto loan.Watch out for some of the dealers that give you a near credit card interest rate.Autopay really helped me out with this exact scenario.

1 year ago

Reply from AUTOPAY

Thank you for that stellar review Mike! It was our pleasure.

Sep. 15th, 2022

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Verified Customer

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Kristen Cancino Greeley, CO

Very communicative, quick and made it easy for me!

1 year ago

Reply from AUTOPAY

So glad you were pleased Kristen. We are here to help anytime.

Sep. 15th, 2022

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Verified Customer

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Kenny Samuels Pearland, TX

Fast and honest. Got the job done by lowering my rate and payment as advertised

1 year ago

Reply from AUTOPAY

Thank you for the 5 star review Kenny! It was our pleasure.

Sep. 15th, 2022

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Verified Customer

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Anthony M Imperato Williamstown, NJ

It was easy to apply and no hassle during application.

1 year ago

Reply from AUTOPAY

Thank you Anthony! That is what we like to hear.

Sep. 15th, 2022

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Verified Customer

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Janine Cappel Cary, NC

She took time to answer all my questions, veryKnowledgeable

1 year ago

Reply from AUTOPAY

Thanks Janine! We are always here to assist in any way.

Sep. 15th, 2022

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Verified Customer

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Denise Jacob New Baltimore, MI

They have great customer service.Desiree was very easy to deal with.Not at all high pressure but understanding. I would work with her again.

1 year ago

Reply from AUTOPAY

So glad Desiree was able to help you Denise. We will be here when you need us again. Thank you.

Sep. 15th, 2022

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Verified Customer

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Felipe Charlotte, NC

Quick funding, when I applied they ask me for a lot of documents but it was worth it at the end I'm saving 80 dollars a month, may not sound a lot but it makes the difference

1 year ago

Reply from AUTOPAY

Great news Felipe. So glad we were able to get you a lower payment. Every bit helps.

Sep. 15th, 2022

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Verified Customer

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Kenneth J Beaver West Palm Beach, FL

Great experience with customer relations and expedition of the process was very great !

1 year ago

Reply from AUTOPAY

Hi Kenneth. Thank you for the stellar review!!!

Sep. 15th, 2022

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Verified Customer

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Antoinette J Butler Chicago, IL

The agents really helped me with what I needed

1 year ago

Reply from AUTOPAY

Awesome Antionette! Our customers are our #1 priority.

Sep. 15th, 2022

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Verified Customer

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Christi Brown Sanford, FL

I had a couple questions about my loan. I left a message and texted Scott with no response. That's very unprofessional.

1 year ago

Reply from AUTOPAY

Hello Christi. Apologies for the lack of communication. Our customers are very important to us here at Autopay. Thank you for your feedback.

Sep. 23rd, 2022

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Verified Customer

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Jason Cornelison Albany, OR

Process took much longer than expected, After almost 2 months I finally got my refinancing done. Had to make an extra payment on original loan that was ultimately refunded to me in the end. Process was very lengthy and slow.

1 year ago

Reply from AUTOPAY

Hello Jason. We apologize for not meeting your expectations time wise. Occasionally lenders run behind and can cause things to move a bit slower. This is not the norm. We do appreciate your feedback.

Sep. 23rd, 2022

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Verified Customer

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Andrew Corona, CA

Super easy and fast and walked me step by step through the hole process.

1 year ago

Reply from AUTOPAY

Hello Andrew. Thank you for the feedback and the 5 star review.

Sep. 23rd, 2022

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Verified Customer

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Richard Gomez Visalia, CA

The process was seamless and quick. It was actually an enjoyable experience because I felt that I was being taken care of by a rep who was thoughtful and caring.

1 year ago

Reply from AUTOPAY

Awesome Richard! Thank you for the 5 star review.

Sep. 23rd, 2022

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Verified Customer

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Steve Del Mar, CA

Helpful, informative without being pushy

1 year ago

Reply from AUTOPAY

Thank you Steve for the great review. So glad you were pleased.

Sep. 23rd, 2022

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Verified Customer

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Christina Baxter, TN

They are very friendly. Very easy to to work with.

1 year ago

Reply from AUTOPAY

Great to hear Christina. So glad when our customers are happy.

Sep. 23rd, 2022

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Verified Customer

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Kelly Porter Santa Maria, CA

Because you guys were awesome and helped me save a ton of money

1 year ago

Reply from AUTOPAY

Great news Kelly! We love helping our customers save.

Sep. 23rd, 2022

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Verified Customer

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Kimberly Cador New Orleans, LA

This was my first yine refinancing and the experience was excellent.

1 year ago

Reply from AUTOPAY

Awesome Kimberly. Welcome to the Autopay family.

Sep. 23rd, 2022

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Verified Customer

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Arthur G Hamilton Hemphill, TX

Available and they got to it!! I got what I was looking for.

1 year ago

Reply from AUTOPAY

Awesome to hear Arthur! Glad we met your expectations.

Sep. 23rd, 2022

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Verified Customer

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Tabitha Brown Fredericksburg, VA

Great customer service and they always kept in contact with me.

1 year ago

Reply from AUTOPAY

Thank you Tabitha. Communication is key.

Sep. 23rd, 2022

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Verified Customer

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Vincent Napoletano Toms River, NJ

Kory R was perfect on Everything! Communication, explaining everything, and held our hand the whole way. He answered everyone question and honest in his answers, whether they were good or bad. Kory should be training everyone at your company!

1 year ago

Reply from AUTOPAY

WOW. What kind words for Kory. Thank you and I will pass along your feedback.

Sep. 23rd, 2022

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Verified Customer

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Daniel Las Vegas, NV

Jessica is awesome! I had the best experience with refinancing my car loan. She was very thorough, prompt and understanding throughout the whole process.

1 year ago

Reply from AUTOPAY

Thank you Daniel. So glad you had a great experience. We will let Jessica know of your kind words.

Sep. 23rd, 2022

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Verified Customer

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Anthony L Henderson, NV

Easy and efficient! Great customer service as well! Excellent!

1 year ago

Reply from AUTOPAY

Thank you Anthony. Here at Autopay, our customers are #1.

Sep. 23rd, 2022

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Verified Customer

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Stassey acosta Phoenix, AZ

Very kind and helpful throughout the whole process

1 year ago

Reply from AUTOPAY

Hello Stassey. We are here anytime you need us.

Sep. 23rd, 2022

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Verified Customer

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Deborah Raleigh, NC

My representative, Matt R, took the time to explain each step of the process along the way (I had a lot of questions). He was timely, organized, professional and personable. There was no hidden agenda, and I'm very pleased with my new lender thanks to Autopay.

1 year ago

Reply from AUTOPAY

Thank you for the great review Deborah. I will pass the feedback on to Matt.

Sep. 23rd, 2022

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Verified Customer

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Donielle Dayton, OH

The agent made the process very easy and was helpful with any questions I had

1 year ago

Reply from AUTOPAY

That is great to hear Donielle. We love happy customers.

Sep. 23rd, 2022

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Verified Customer

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Lori Murray Hemet, CA

Bend over backwards to find you a good rate and financing

1 year ago

Reply from AUTOPAY

Awesome review Lori! Thank you.

Sep. 23rd, 2022

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Verified Customer

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Patricia M Hawkins Dallas, TX

Got a great rate and many benefits with Meritrust credit union

1 year ago

Reply from AUTOPAY

Very good Patricia. We love when our customers are happy.

Sep. 29th, 2022

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Verified Customer

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Corey Fort Stockton, TX

Amazing experience, excellent service. Did everything to help me with vehicle payments.

1 year ago

Reply from AUTOPAY

Awesome Corey! Thank you for the 5-star review.

Sep. 29th, 2022

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Missy Carbone Wellesley Hills, MA

Happy I chose autopay. Approval in minutes, process overall took a few weeks. Lowered my payment from $509 to $374 and my interest rate also went down many points!! I am still working on my credit but for reference and wondering if you should, my credit score was 655-660. Highly recommend!

1 year ago

Reply from AUTOPAY

Thank you so much for the great review Missy! We are so glad we could help you save!

Oct. 3rd, 2022

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Verified Customer

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Isabelle Cullers Burkburnett, TX

Very helpful and polite. Best experience I've had from a company.

11 months ago

Reply from AUTOPAY

Great Isabelle. Thank you very much for the 5-star review.

Oct. 14th, 2022

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Michelle Urquiola St. Cloud, FL

It didn’t take to long for them tho help me to refinance my car, the agent Patrick K was so nice, he was patient and found the best deal for me, definitely I’ll recommend AUTOPAY to my friends is they’re planning to refinance their loans

11 months ago

Reply from AUTOPAY

Terrific news Michelle. Thank you for the 5-star review. We will pass on the compliment to Patrick as well.

Oct. 28th, 2022

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Mike Kent, WA

I got a letter in the mail from autopay, they offered to lower my car loan interest rate from 4.8% to 3.3% which was a pretty good deal. After talking to customer service and waiting for a while, they said that they could lower my monthly payment by extending the loan 2 more years, but also the interest rate wasn't 3.3% but 6.2% so 91% more expensive than what was offered in their letter or paying more in interest for no reason with a credit score of more than 730 with a payment history of 100%. If you get an offer from them DO THE MATH, don't let them fool you. If they increase your rate, it becomes more difficult to finish paying the loan, you pay more and you increase the chances for the bank to own your property, even if it's 1%. In my case they were looking for a good deal for the bank not for me! Just wasted my time.

9 months ago

Reply from AUTOPAY

Thank you Mike, for giving us this feedback. The offers that come in the mail are prequalification estimated offers. Once we get a completed application to our network of lenders, only then do we know actual numbers. We are very sorry that we were not able to assist you at this time.

Dec. 6th, 2022

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Ammar Alkass Hopkinton, MA

Be ware they hide huge fees by rolling it into monthly payment. In Jan 2022, They approved $24,515 auto loan at rate of 4.14% for 36 months for monthly payment of $835...that over $30,000 in monthly payment of which $4000 was hidden fees! They agent played nice until I questioned the monthly fee and stopped responding to emails or calls and closed my file with a standard Auto Pay letter that says thanks for the opportunity!

8 months ago

Reply from AUTOPAY

Hello Ammar! Our team is sorry to hear that you are not satisfied with your overall experience. We attempted to reach out to you but were unsuccessful. If you would like to discuss anything further, we would be happy to speak with you. Please feel free to give us a call at 844.276.3272!

Jan. 24th, 2023

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Cindy Weeks Chicago, IL

I got a letter saying i was preapproved and would save $88 on my current loan. I called and asked questions. I was never told that they would have to find me a lender. I was never told I wasn't preapproved. 24 hours later they still don't have anyone who can finance me and they want me to give them more information. Very shady business Practice to send me a letter telling me I am preapproved and not to tell me otherwise when I called them and later emailed them with my questions and concerns. I am guessing many of the reviews on this site are just as fake as their preapproval letters.

8 months ago

Reply from AUTOPAY

Hello Cindy. Thank you for taking the time to leave this feedback. We are sorry your experience with us was not what you had hoped. I would like to encourage you to speak to someone on our escalations team as they would like to learn more. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Apr. 4th, 2023

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David Lee Stroud Oklahoma City, OK

Avoid this company. Do not bother with this bait-and-switch scheme. They promise much better interest rates and terms, but they do not deliver on their promises. This should be a Zero star review, at best. And, of course, they do not extend "specific invitations" for one-star or any other negative reviews, so please do not be misled by their overall review rating.

7 months ago

Reply from AUTOPAY

Hello David. We appreciate you sharing your experience with us. We do know how frustrating it can be to spend time on this only to learn we were unable to find a good fit for you. Unfortunately we do not have the ability to see why you might have been turned down as that is something that only the lender reviewing your information can see. We are very appreciative for you taking your time to leave this feedback and hopefully we can assist you in the future.

Apr. 4th, 2023

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Craig king Evansdale, IA

Seemingly easy process to refinance and yet seems like they went the extra mile to make it more confusing and difficult, hardly ever could get my loan specialist to answer text or return calls, would try to call, and he would text saying I was the next person to call and wouldn't hear from him for a few days, would tell me everything was good and loan was good, then few days later would send a text stating there was issues, would try to call to fix issues and couldn't get through, and he still wouldn't reply to text, or answer phone, do what you want but I would advise going elsewhere....a loan shark would give you better customer support

7 months ago

Reply from AUTOPAY

Thank you for taking your time to leave this feedback. We are very sorry your experience was not acceptable. Please know that we understand that communication is key and we would like to know where we fell short here. Please give our escalations line a call at 844-290-5731 and someone would be more than happy to listen to what your experience was like and try to assist. Thank you again for your time.

Mar. 22nd, 2023

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Karina Hernandez Salt Lake City, UT

Before excepting them to run your credit, you should ask what the equity of your car is because yes, they will give you an approval, but with a large down payment on your vehicle and they don’t tell you this before they run your credit. This is really awful when you’re trying to build your credit. After asking why they didn’t tell me this. The guy told me, ma’am I just have to get back to work.

6 months ago

Reply from AUTOPAY

Hello Karina. We appreciate you sharing your experience with us. We do know how frustrating it can be to spend time on this only to learn we were unable to find a good fit for you. Unfortunately we do not have the ability to see why you might have been turned down as that is something that only the lender reviewing your information can see. We are very appreciative for you taking your time to leave this feedback and hopefully we can assist you in the future.

Apr. 4th, 2023

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Megan Jackson Roberta, GA

We started the refinance process on 1/7. The company merged and we fell through the cracks. We were approved two different times. We even made it as far as signing documents & having them notarized. We mailed everything back in February. This morning, 3/30, we received an email stating that Autopay couldn’t help us. This is bad business. This process was terrible. I would not refer anyone to use Autopay if they are trying to get a vehicle refinanced in timely fashion. Thank you for wasting our time and pulling credit, not once but twice!

6 months ago

Reply from AUTOPAY

Hello Megan. Thank you for taking your time to leave this feedback. We are very sorry your experience was not acceptable. Please know that we understand that communication is key and we would like to know where we fell short here. Please give our escalations line a call at 844-290-5731 and someone would be more than happy to listen to what your experience was like and try to assist. Thank you again for your time.

Apr. 4th, 2023

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Mtortomose Detroit, MI

I was dealing with Samantha C whom took all my info and never got back with me-poor customer service

5 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Sep. 1st, 2023

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Michael Reviews Miami, FL

Annoying letters in mail. Finally agreed to refinance and barely saved me any money at all per month and still need a co signer added to title. Waste of time this company.

5 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Sep. 1st, 2023

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Daniel Brown Solon, OH

Its just wildly misleading to advertise "Rates as low as 2.99%" and then hear "Oh yeah, we dont have a single lender we work with that goes anywhere close to that today" after applying. Why is that even on the website and advertised, if that isn't accurate?

5 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Oct. 2nd, 2023

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Aaron Merlo Tooele, UT

False advertising offers and poor customer service and communication.

5 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. We take communication very seriously here at Autopay. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Sep. 1st, 2023

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Mark Drury Atlanta, GA

I have a credit score over 800, nothing bad on my credit, never late on any payment. Thinking I might get a great rate from them, they called me after I filled out the application, then the guy skipped over numerous questions and then submitted my application. I was denied. Seriously? Then I called in and they told me that I needed to put some money down on my new car and I told them that wasn't an issue, I'd be happy to put at least 20-25% down, and the 2nd rep told me that the first rep put down that I wouldn't put any money down. He also told me that I'd probably get rates around 7 or 8%, I said no thanks. Then a 3rd person calls and tells me that I might get rates in the low 3s and I said, sure let's continue. I was told to wait 24-48 business hours for a call back, no one ever called me back. I got my local credit union to approve me in a few hours for a rate less than 4%. Autopay seems like a scam.

5 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Sep. 1st, 2023