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Progressive Insurance was founded in 1937 by Joseph Lewis and Jack Green in order to provide vehicle insurance in innovative ways. They were the first company to offer drive-in claim service and the first company that allowed customers to pay their premiums in installments rather than large lump sums. Throughout the 1960s, the company continued to grow and expand and by 1987, they finally reached $1 billion in premiums.
Progressive offers the following options for policyholders. It is important to note that each state has different coverage limits and that each feature may not be included in every policy.
Progressive polices range from $65 to $202. As with most companies, the more coverage you wish to obtain, the higher the premium will rise. For example, adding Roadside Coverage or Uninsured Motorist Property Damage will increase rates. Again, prices vary with each state, driver and vehicle type.
Progressive provides coverage in 49 states, with Hawaii being the exception. They also have a great social media presence and are pretty savvy when it comes to communicating to their customers and potential customers through various social media platforms. They seem to have more of an online presence than most large insurance companies.
Progressive offers a comprehensive range of driver discounts:
One interesting option is Progressive's Snapshot program. Though optional, it allows drivers to connect a small device into their vehicle's OBD-II port. This device monitors driving activity and periodically offers discounts based on actual driving habits. Though this might seem a bit too intrusive to some people, it is a good way for safe drivers to prove their track records and get all of the discounts they deserve. This program is optional and free to join, and any discounts that customers earn are applied automatically.
Drivers can file and track claims either directly with an agent, over the phone or online, with the claim center operating around the clock.
Progressive offers a free mobile app that allows customers to access many online features, including filing and checking on claims, getting an insurance quote and accessing insurance cards. This adds an extra level of convenience.
It must be noted that one of Progressive's early innovations was providing insurance to high-risk drivers. Today, drivers who have had a few accidents or who are otherwise considered high-risk will find Progressive rates super cheap compared to the competition. However, these cheaper rates are not so noticeable for good drivers. Also, some customers have complained that Progressive makes up for the initially low rates by "nickel and diming" customers with fees.
The poor quality of customer service at Progressive is a common complaint. Many have said it's hard to get hold of an actual person or to get a response in a reasonable amount of time. Others have found it difficult to get problems resolved.
The company received some bad publicity over an incident in 2012 when Progressive fought to avoid paying a claim for a customer killed by a hit-and-run driver who sped through a red light. Even though the customer had underinsured motorist coverage, Progressive went so far as to provide legal assistance to the defense in order to attempt to avoid paying. Though this is just one incident, coupled with a vast number of complaints about "nickel and diming" and bad customer service, it bears noting.
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I have been with Progressive for over 15 years and love them. I had a serious accident last year and they were fantastic. Always proactive and keep me in the loop. Their customer service is the best!
We chose progressive because they had the best deal. We never had a claim with them, but if I ever had a equation, their call in Center was helpful.
I had questions about progressive’s insurance, and their customer service was not helpful at all. I would not recommend reaching out to them.
Progressive was good to us for the few years they covered our vehicles. We moved to them from Allstate because their premiums were lower.
I've been a Progressive customer for years. They've been great to work with. I love the good student discount.
I was a customer for several years. I thought they had a nice low rate until I found ESurance and switched. Never had any trouble with Progressive.
Ive been with progressive for a little over a year and have been pleased with their customer service and in the great issurance prices they offer! They were recommended to me by my sister and after doing further research comparing them to other companies I liked what I saw. No regrets.
We used them years ago. When we had an accident it took 6 weeks to get our car repaired. A friend with a different provider at the time got theirs back in less than two weeks. They also required that we take the care to be examined every 6 months to renew coverage. It was a hassel and they buried that request deep in the paperwork which we didn't notice one time and they canceled us without an warning.
Any time I've had a claim or question, they've been quick and thorough and helpful. I've been with them for years now and appreciate how they take care of me. I've been looking at my rates lately, though, and they've gone up a bit. As much as I appreciate them, I think it's time to shop for lower rates.
We have used Progressive for our motorcycle insurance, and they are very easy and good to work with. They answer your questions and during the winter months when the motorcycles aren't in use, they put a hold which is easy and manageable to put them back on when they are going to be used again.
So easy to get multiple quotes all in one place! I really love the snapshot add on. We didn't always have the best driving record so that drove our insurance rates up....we've grown up and become better drivers ... with the addition of snapshot we have been able to lower our rates because our new driving skills were monitored!
The commercials get a little annoying although it gets the message out.. I was involved with them because one of their insureds ran into me. They handled the claim fast. I was surprised.
When I was searching for auto insurance they have really good rates but I didn’t go with them because my friend said it was a pain working with them through a no fault accident.
I was able to sign up online; the process was simple and straightforward. Progressive gets an A+ in my book.
Progressive is the best! They got you covered if anything was to happen. You can always trust them. They are nice and respectful. You have to try progressive!!
In searching for car insurance, although they have good rates but it was a little expensive for us. If you're car is paid off & looking for liability I think they'll have the plan for you. Other than that it was a tad bit expensive for the coverage we were looking for but they are friendly. What may not work for one may work for another.
i was quoted a really good rate for 2 vehicles. i clarified that i wanted full coverage and they assured me that i did. a month later a rock hit my windshield and i had to get it repaired. i called to tell Progressive and the agent said that i did not have that coverage. the rates keep going up where it was getting ridiculous. customer service was not helpful at all and kept putting me on hold so he can go ask his supervisor. that was the last time i did business with Progressive.
Good company. Good coverage and customer service. We used them for several years. I'd recommend.
Always above ad beyond customer service.
I have been with Progressive for my Auto Insurance for over 15 years. They are a great company to work with. They are very prompt at processing claims, and always available to answer any questions.
Progressive was good insurance, but too much money. I ended up changing.
I currently have Progressive and I love it! They have some of the best prices and the sign up is by far the easiest!!!!!! All I did was go online and put in my auto information and personal info and I got a quote right after. Some companies want you to call them and try to sell your info or ask a million questions, not these guys. I will recommend them to everyone.
Way overpriced! Always adding on extra fees. So quick to take your money but take forever to refund when they make a mistake. They over charged me and when we finally got it settled they took 60 days to return my money. For a company that says they have lots of discounts and customer appreciation, is false!
Cheapest car insurance I’ve ever had, with same coverage as my last insurance company.
We switched over to Progressive because of the lower premiums. We have been very happy so far.
The advertising for progressive was amazing so I gave it a shot. I don’t feel like I wouldn’t necessarily recommend this to people though.
We typically shop auto rates every six months to ensure we're getting the best rate for our coverage needs. We insured our automotives with Progressive for a short period of time and the service and billing was fine, but they didn't maintain the most competitive rate, so we moved on. There was no hassle, or issues. I know their a good company, but I didn't have the kind of outstanding experience to keep me loyal long-term when there were more competitive options for our driving profiles.
Progressive Auto Insurance has a great user friendly online presence. Signing up was simple. Their product offers a variety of insurance coverage which made it convenient in choosing the right plan for my needs. When it came time to cancel insurance (sold vehicle) their customer service made it quick and easy. Highly recommended for no nonsense, straight forward and easy to understand auto insurance options!
Online convenience factor is great. They were also easy to work with by phone.
Progressive was the most affordable auto insurance I could find, they also offered a discount for using the tracker in my car which was definitely worth it. It was also easy to cancel when I couldnt afford the payment and the cutsomer service was great and respectful.
I had progressive as a young adult and really loved it because they gave my opportunities to lower my monthly rate. They gave me this little device to plug into my car to prove that I didn't drive a lot of miles or in a lot of traffic and would lower my rate if I had good driving habits! It was great for a poor college student!
I was hit by a progressive customer and my car was totaled. Progressive offered to send me a check for about $3,000 under what my existing loan amount was on my car. They were unhelpful and very unprofessional in the way they did business. The agent who was helping me was nice enough but the company policies on totaled vehicle valuation seemed very shady to me. I decided to make a claim on my own insurance because Progressive’s offer wouldn’t have even covered my totaled car much less help me purchase a new one.
I am currently a Progressive customer and have been for more than 10 years. I always receive prompt service with any problem I encounter. They have made the claims process easy and were helpful with the rental process while my car was being repaired.
Their website is very clear and easy to use. When I'm in a hurry I can chat through their website and get things resolved quickly. If I need to call they are quick and responsive. I have been involved in a couple of accidents and they have been easy to work with.
I was able to get my car insured at a price that was very affordable. The customer service reps were very helpful and answered all my questions. She also guaranteed my quote was one of the lowest available in my area. I loved The fact that I didnt feel like just another sale I felt important.
I have been pleased with Progressive so far, but I just started to notice that my rates are not as low as I would have expected, compared to other companies that I have researched in recent weeks. Coverage is good, but price is my concern.
We currently have Progressive Insurance for our Auto Insurance. We haven’t had any claims but their rates have been the best our agent could find.
We have RV Insurance with Progressive and love it! They made the process painless and asked the right questions to get us exactly what we needed. The phone reps have always been helpful and any changes have been seemless. Grateful we can hit the highway without worry.
Not a fan. Had Progressive for only 6 months and when our next 6 months was about to start, the cost of our premiums doubled. Called customer service and it seemed the person on the other line had no interest in helping. Cancelled my policy and went to a different company where I continue to used.
They were able to get me a policy within an hour. They had all the coverage I wanted and needed. They also had everything submitted to me via email which made things go a very fast. I was also able to pay through the app or online or over the phone. That was great.