Progressive Auto Insurance Logo

Progressive Auto Insurance

Is This Your Business?
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523 User Reviews

6.6

Overall Score

LAST UPDATED: July 8th, 2022

Progressive Insurance is known for offering savings on car insurance. You can benefit from using its quote comparison and signature Name Your Price® tool to find good coverage that fits your budget. You can also benefit from the many discounts that Progressive offers its clients.

In addition to personal car insurance, Progressive offers many other kinds of specialized car insurance. These policies include rideshare, commercial, classic car, and auto insurance in Mexico.

You can also meet many of your other insurance needs when you choose Progressive because it offers dental, life, property insurance and more. We recommend working with Progressive especially if you have other insurance needs.

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The Good

  • Positive Reviews
  • Excellent Coverage
  • Classic Car Coverage
  • Mexico Car Insurance
  • Variety of Discounts
  • Snapshot® Discount Program
  • Policy Features With Savings
  • Useful Rate and Comparison Tools
  • Helpful App
  • Convenient Customer Support
  • Additional Insurance Policies and Quotes

Positive Reviews

Progressive car insurance reviews on BestCompany.com reveal high levels of customer satisfaction.

Positive reviews mention good customer service and satisfaction with rates and savings.

If you're looking for a good car insurance rate, Progressive is worth exploring further.

Excellent Coverage

You can include the following when you buy from Progressive:

  • Liability coverage
  • Comprehensive coverage
  • Collision coverage
  • Uninsured or Underinsured motorist coverage
  • Medical payments
  • Roadside assistance
  • Loan or lease payoff
  • Rental car reimbursement
  • Custom parts and equipment value
  • Rideshare coverage
  • Deductible savings bank (lower your deductible by $50 for each policy period without an accident or violation)

This variety of offerings means that you can find a policy with the coverage and perks you want. Keep in mind that some offerings from this auto insurance company can vary by state.

Classic Car Coverage

Progressive Classic Car by Hagerty is designed for cars 25-50 years old that are stored in an enclosed structure and are not used frequently. It offers Guaranteed Value® coverage for your classic car's real value. It also includes original replacement parts coverage. This policy is a great option for insuring your classic.

Car Insurance Coverage in Mexico

If you're planning a road trip to Mexico, you can choose from three coverage options for your trip. All of the options include roadside assistance in Mexico.

  • Basic coverage includes level liability, travel assistance, medical payments, and legal assistance. It's ideal for cars over 20 years old.
  • Standard coverage includes everything that Basic coverage does. It also includes collision and theft coverage.
  • Extended coverage builds on both the Basic and Standard options by adding vandalism partial theft and U.S. repair coverage. You'll also benefit from fixed deductibles.

You can also purchase insurance for your RV or motorcycle. Having any of these coverage options will give you peace of mind while you drive in Mexico.

Variety of Discounts

You can find a variety discounts on Progressive car insurance. With such a high number or discounts and more flexibility with these discounts, it's easy to save money on your car insurance policy. Many of these discounts are also competitive for the auto insurance industry.

Progressive offers the following discounts:

  • Snapshot® program participation
  • Multi-policy
  • Multi-car
  • Continuous insurance (based on how long you've been consistently insured even through other insurers)
  • Teen driver
  • Good student
  • Distant student (full time students age 22 or younger away at school without a car)
  • Homeowner (just for owning a home)
  • Online quote
  • Online document signature
  • Going paperless
  • Full 6-month payment
  • Automated payments

You can also save by bundling policies. Three consecutive years without accidents or tickets also results in lower premiums.

Snapshot® Program Discount

Many car insurers offer programs that customize your auto insurance rate based on your driving habits. Progressive stays current with industry trends by offering its Snapshot® Program. Through this program, you can get a personalized rate based on your driving. This rate won't be offered until your first policy period ends, which is typically six months.

You can use the Snapshot® app or the Snapshot® plugin to track your driving and get tips to improve your score. It only counts when you're driving the car, so you can deselect trips where you didn't drive.

The app notes when you use your phone, hard brakes, and fast acceleration. The plug-in is attached to your car and beeps when you brake hard. In general, you can improve your score by avoiding hard brakes, using slower acceleration, not using your phone, driving less frequently, and not driving at night.

While you'll need to wait six months before your discount kicks in, you do receive a discount just for participating in the program.

Policy Features With Savings

Progressive offers Small Accident Forgiveness that starts with your first policy. Your rate stays the same if the claim is less than $500. This accident forgiveness is a nice feature that protects your long-term budget.

Progressive clients who have been with the company for at least five years and have had no accidents in the last three years benefit from Large Accident Forgiveness. You won't have to worry about a rate increase if you're in a large accident and you meet Progressive's criteria.

You can add a Deductible Savings Bank feature for an increased premium. This feature knocks $50 off of your comprehensive or collision coverage deductible for each policy period without an accident or violation. These savings can come in handy when you do have an accident and need to pay your deductible.

Useful Rate and Comparison Tools

Progressive's platform allows you to compare rates and policies from other insurers, which will help you find the best policy at the best price.

Progressive's signature Name Your Price® Tool makes the car insurance company stand out from others. With this tool, it's easy to see car insurance policies that fit your target budget. This makes it easy to sort results and find policies that fit your budget.

Keep in mind that the coverage offered may not be as robust as more expensive insurance policies.

Helpful App

The Progressive App makes managing your insurance policy simple and convenient. You can view your policy information, billing and payments, ID cards and documents, and browse other insurance products from the app.

You can also use the app to request roadside assistance, file a claim, and upload photos for repair estimates. The Progressive App is full-service and makes it easy for your to manage your car insurance policy.

Convenient Customer Support

By choosing Progressive, you'll also benefit from convenient customer support. Progressive offers 24/7 customer support.

You can get insurance quotes and buy policies online. Once you have a policy, you can also manage your car insurance and file claims online. If you prefer, you can also call for a quote and call to make a claim.

You'll also benefit from Progressive's network of repair shops. These shops can do inspections or repairs. Progressive offers a limited lifetime guarantee for these repairs, which gives you additional peace of mind and confidence in the repairs your car gets.

Additional Insurance Policies and Quotes

Progressive offers many kinds of insurance. If you need a specific kind of car insurance, you can probably find it at Progressive. Progressive offers the following:

  • Commercial auto
  • RV
  • ATV/UTV
  • Golf cart

If you're looking for a different kind of insurance product, you'll most likely be able to find it through Progressive. You can purchase the following from Progressive:

  • Motorcycle insurance
  • Boat insurance
  • Property insurance
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance
  • Pet insurance
  • General liability insurance
  • Professional liability insurance

You can even look for personal loans using Progressive. With its impressive selection of insurance types, Progressive is a great choice if you're looking for a one-stop shop for all your insurance needs.

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The Bad

  • Coverage Levels May Not Be Enough with the Name Your Price® Tool
  • Personal Information Required for Quote

Coverage Levels May Not Be Enough with the Name Your Price® Tool

Since the Name Your Price® Tool shows policies based on what you want to pay, these policies may have less robust coverage than more expensive ones. As you use this tool, pay close attention to the coverage offered by the policy and note the deductible.

You should also understand what kinds of coverage you can include in your policy and decide which ones you need. Knowing how car insurance works and looking at the deductibles will help you use the Name Your Price® Tool wisely.

Personal Information Required for Quote

To get a car insurance quote, you'll need to provide details on your car, your address, and driver's license. While this information is much more specific than what other services or insurance policies require for a quote, an auto insurance provider will need personal information to determine your quote.

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The Bottom Line

While you should use the Name Your Price® Tool wisely, Progressive is an excellent way to find savings on car insurance. Its helpful features allow you to compare auto insurance rates and policies. You can also narrow your options down to policies in your price range with the Name Your Price® Tool. You'll also benefit from savings with Progressive 's many discounts.

Progressive offers many kinds of car insurance, so you'll be able to find even a specialized policy through the company. With each type of car insurance, Progressive offers good coverage options.

Whatever kind of car insurance you need, you're likely to find a good coverage option at Progressive.

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Star Rating

4.1

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523 Reviews

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22%

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13%

2 grade

5%

1 grade

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cabs_2022 Charlotte, NC

This review is regarding Progressive's Roadside assistance only. My experience otherwise has been great. I locked my keys out of my car. I was in an apartment complex on the job and knew no one there. I called Progressive around 7pm, they said I would have someone to my location within 45 minutes. I called an hour later and could not get a live person on the phone. I started texting the link they sent - no response. 2 hours later I figure out how to reach out to locksmith they called to service me with unlocking my car. They responded by text now 9:00 they are almost there, and it will be 30 minutes. At 10:00 I'm still texting, calling both the locksmith and Progressive with no response. Keep in mind, It's been dark outside since 8pm and I'm an open target, nowhere to go. I kept telling family and friends, no they say they will be here in 30 minutes. At 10:30 pm I gave up and had a friend come and use a coat hanger to unlock my car. at 11pm,as he lowered the coat hanger down my window, the locksmith pulls up. It was an old beat up red Ford Explorer, with two children in the back, in car seats with no clothes on. A lady gets out of the passenger seat, and the male driver (I'm assuming Dad) gets out and rushes over to my car. I looked up and said, don't bother, we've got it. And don't bill Progressive, because we did it ourselves. Ugghhh, They leave and I immediately get the first phone call of the night from Progressive. A lady with a foreign accent wants to know if the locksmith unlocked my car. She asked me twice, did the locksmith unlock your car? I proceeded to tell her the above, and that I got my car unlocked myself, and to please send me the survey for roadside assistance. I never got a survey. Had something happened to me, there would have been a lawsuit over the handling of this incident. It was evident the roadside assistance team, either didn't care or were just slacking on the job to make sure the customer was serviced in a timely matter. If you're gonna use Progressive's Roadside assistance, you should make sure you have a backup plan.

2 months ago

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Connor Smith Palm City, FL

Progressive insurance has been a savings grace for my large family of multiple drivers. Without the great rate my children might not be able to drive, car insurance can be very expensive but with progressive they had a great rate.

8 months ago

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MM Largo, FL

I went with progressive because they had the best rates at the time I needed coverage. However, I had a claim when someone ran a stop sign and really messed up my car. Progressive gave me a rental car while mine was in the shop but after a week they told me they were considering not paying my claim because the other car was also with progressive and the daughter was driving it rather than the owner. It took then a week to decide to pay my claim while I spent the week stressing because I thought I was going to be stuck with a rental car bill I could not afford. The body shop they sent me to did not do a very good job either and my car was never right after that accident.

8 months ago

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Daniel Cebrero Henderson, NV

Currently have them as my insurance company and I love it. They saved me more money than all the other insurance companies. They offer so many discounts for just about everything. Bundling services is the best and I have all 3 cars and a motorcycle insured by them. Using the online app is simple and they always had my back whenever need be

8 months ago

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KSCOMOGA Overland Park, KS

We first choose Progressive after using the online app that compares prices with other insurance companies, they were the lowest. We have been with them for over 25 years. We never had any problems with them yet. All my children have them also. The claim process is so easy I don't know why other companies don't do it. Before I wrote this I tried very hard to think of something wrong that Progressive did, but I couldn't.

3 years ago

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roberto arcia Columbia, MO

When it comes to car insurance, Progressive always has your back. I believe everyone should shop around for auto insurance, as coverage options with decent prices can be hard to find. However, the search ends with progressive: they're great at making sure you're taking care of, regardless of the situation. I would 100% recommend progressive to a friend.

10 months ago

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Mandi Colorado Springs, CO

I was a customer with Progressive auto insurance for over 10 years and loved every month of the service I got. The customer service that I received any time I had to file a claim was amazing. I once participated in a program with them to monitor my driving with an installed device to get discounts on my premiums. When the device caused problems with my car's electronics, progressive not only compensated the cost to have my car serviced to fix it, they STILL applied the discount I had earned through driving data up until it was removed. I absolutely LOVE Progressive and would recommend it to anyone!

8 months ago

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Bobbie Thurgood American Fork, UT

I changed to Progressive after 50 plus years with Allstate. Allstate raised my rates almost every renewal with no accidents or claims. I saved almost 50% by switching to Progressive. I have not had any claims with Progressive.

8 months ago

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LeAnn Baytown, TX

I used Progressive years ago. They were super awesome when I wrecked my car. An adjuster was sent out the day after my wreck and literally cut me a check to get my repairs done. And then they paid the difference at the repair shop, because their was some engine damage that wasn’t seen by the adjuster. Great customer service!

1 year ago

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Aaron Paxman Lehi, UT

I currently have Progressive insurance and they are very affordable and trustworthy. Our agent stays in touch with us and makes sure we get the best discount possible. My wife and I love that our premiums decrease each year when we are accident free.

3 years ago

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Ryan Perryville, MO

I Love Progressive Auto Insurance. It was easy to insure my car online and print the insurance card for proof of insurance. Progressive was the lowest priced policy in my area and I am glad to have such ease of application and conformation.

4 years ago

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Nichole Davidson Sandy, UT

I hate commercials, but Flo is my girl! I love that Progressive went with a humor theme and used actors that look normal. I've been with Progressive for 5+ years and am happy so far. Prices seem fair and have gone down a bit since first signing up with them. Their website and mobile app are great and surprisingly easy to navigate. If you need to make any changes the online/app process couldn't be any easier or quicker! I am nervous if I get into an accident (knock on wood!) that I'll have to really fight them to get the money I need. I haven't heard great things in that regard.

4 years ago

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C.T. Kerney Lyndhurst, NJ

As my own driver, without my parents, Progressive was one of the only places in NJ that would provide me with good coverage without pay hundreds of dollars a month. Since I've been with them, they have worked with me to be able to lower my rate and really find me affordable coverage with great protection. That doesn't happen often apparently in NJ. Thanks for your help!

6 years ago

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Jodee McKeon Houston, TX

Been with Progressive for a few years now and I have no complaints. The app is user friendly, we have a good rate and it's been a good experience. I've never had to file a claim yet though so I can't speak to what that's like with them.

10 months ago

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M. Neary Cleburne, TX

I have had this insurance on and off for 10 years. (only didn't have it when I was not driving) When I had a total loss accident, an agent came to my job within 3 days, wrote me a check and offered to take me to a car rental r dealership. Best customer service and rate out there.

10 months ago

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Suzie DeKerlegand Lynnwood, WA

Love Progressive! They were super helpful when my daughter got in an accident, had my car fixed quickly and my rates did not change. For someone that has a history of no accidents I was terrified as to what was going to happen to my rates! Great Company, I have my car, my home and yes my daughter's car insured with them!

11 months ago

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Joseph Zajac Hazleton, PA

I purchased a new vehicle in the summer of 2021. I did multi-site reviews of various individual insurance companies as well as places like Auto that give you a host of insurance quotes for comparison. It turned out that progressive was the best price for a full coverage vehicle. I then used the snapshot by progressive for about 6 months and achieved over 20% discount on my insurance that began for the second term. I again separates at various companies and found the progressive is the best. I would highly recommend them.

8 months ago

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mark in union Florence, KY

The best. I always thought Progressive was for subprime drivers, but I was wrong. They were the least expensive for identical coverage and they paid my claim efficiently and in full. I had absolutely no negotiating or fooling around. The accident was not my fault buy they paid the claim and went after the other party's insurer. I even got my deductible back.

1 year ago

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E Jester Baltimore, MD

I loved Progressive when I was a customer. The price was right for me at the time. However, conducting a claim can take a while to complete. I incurred an accident with one of my vehicles that were parked and hit by a motorist. The vehicle was totalled. It took a minute to get the residuals from the proceeds of the car to purchase a new vehicle. This was before COVID 19 when delays would have been popping. Overall, Progressive is decent insurance and I would return if the price was right on the homeowner's policy.

1 year ago

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Penny Jackson, TN

Progressive is a very reliable auto insurance company. They care about their customers and that's what I like about them. We left progressive for about 2 years but came right back because it just wasn't the same with the other insurance company. We were getting the run around which we never experienced with progressive. Also I premium gets reduced occasionally for being safe drivers.

1 year ago

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Nina Harris-Whitten Attalla, AL

I was on my way to Jacksonville Fl. and going through Atlanta during the 5pm rush and a tire from a big truck blown out and I could not go right or left because the traffic was so packed and had to run over the tire that bent my oil pan. They paid for this and deemed it not my fault and for a 66 yr old woman, with a 2020 Kia Spotage my payments are just 84.00 a month...cant beat that with a stick.

1 year ago

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Lisa C Johnson Windsor Mill, MD

I have been with progressive a long time. I was looking for an affordable car insurance and a friend suggested that I try Progressive. That was 11 years ago. Even though my driving record is pretty good, I have been hit by other drivers. I immediately called Progressive and the other drivers insurance to handle it. Progressive always has the most attentive customer service. I have never had any problems with them. I highly approve Progressive.

1 year ago

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Kelly Knight , IL

I've had progressive for a long time and very satisfied. Not the cheapest but have excellent customer service. They are "Johnny on the spot" when you need a tow or had an accident. Couldn't ask for more. They even pursued 2 different drivers that hit me . unfortunately they were like gypsies& moved alot apparently. Agents got alot of info on the drivers for me and kept me informed in everything I ever had a claim for. #1 in my book

1 year ago

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Jackie Hanko Tampa, FL

When I move to Florida I switched my insurance to progressive since travelers was not available in Florida and I was originally happy with the rate that I had for six months… Unfortunately after six months my rate was increased $250 which prompted me to look for other insurance which is why I switch to Geico… Prior to that however I will say that their customer service was amazing and the person that I had spoke on the phone with one originally getting my “explained everything to me in detail as to what all the coverage is meant since some in Florida or not provided or required up north so she took the time to explain everything to me and I am greatly appreciated for that… I can honestly say that I would’ve stayed with progressive had the rates stayed lower but like everybody we all want to save money

1 year ago

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Tabyoungco2008 Decatur, GA

I’m new to Progressive but they saved me over $600 a year in car insurance. My credit is less than perfect and my previous auto insurance was Root. Root increase my premium because of my credit score dropped. I got quotes for over 10 different companies. Progressive was the only one that suggest to increase my $500 deductible to $1000 and was able to keep everything else the same. That kinda suck but now I can once again afford my insurance.

2 years ago

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Jay Atz Little River, SC

I have been using Progressive personal and commercial Auto insurance since 2006,there was 1 accident involved and 3 Auto emergency services needed (like AAA) for the accident the agent assigned to the case was most informative and influential, the emergency Auto service was there in under 20 mins each time, a flat tire change and second occurrence was dead battery.

2 years ago

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tini mapu Orem, UT

I currently have Progressive and I love it! They have some of the best prices and the sign up is by far the easiest!!!!!! All I did was go online and put in my auto information and personal info and I got a quote right after. Some companies want you to call them and try to sell your info or ask a million questions, not these guys. I will recommend them to everyone.

4 years ago

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Liliuokalani.T Mililani Town, HI

Progressive Auto Insurance has a great user friendly online presence. Signing up was simple. Their product offers a variety of insurance coverage which made it convenient in choosing the right plan for my needs. When it came time to cancel insurance (sold vehicle) their customer service made it quick and easy. Highly recommended for no nonsense, straight forward and easy to understand auto insurance options!

4 years ago

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Shon Scoville Lehi, UT

I used progressive insurance to insure my motorcycle. The insurance was inexpensive, but the best thing was that it was so easy to set up through my independent insurance agent. I really like the ease of getting it set up!

7 months ago

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myron s krouse

about a month ago,i noticed someone scrapped my bumper and fender on the left side. have no idea when or how this happened.i called insurance co they got me a body repair place and rental car asap,after a week my car was back to me as good as new

2 years ago

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Gallardo Marcelo Houston, TX

A bit pricey, but Progressive came through when my wife's SUV experienced a hit and run with service that went beyond the extra mile. The SUV was repaired to the point it looked new! No issues at all.

2 years ago

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Anita pea Dallas, TX

Progressive auto insurance has changed my car insurance rates and everything in my life with them forever!!! The on call service was nice and they helped set up my account in no time!!!!

2 years ago

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Aunna5 Chicago, IL

I'm glad I found Progressive. They offer great rates on insurance and everybody I've talked was very helpful. I most definitely recommend anyone to y'all that's looking for insurance

2 years ago

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Lethia Johnson Tallahassee, FL

I checked out Progressive after my rates got too high with another company and decided to switch. They are fine enough, but my rate went up 20% in one 6 month time period! I was appalled, and they only thing that customer service said was that accident rates went up in my area... Cheaper than some other companies, but i don't think their customer service knows much.

2 years ago

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Subzero35 York, PA

Out of 100%, I would give them a 95%. The only 2 thing i think should be altered is making the payments whether you pay in full/monthly payments a bit lower every 6 months and giving more perks for loyalty

3 years ago

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Jen Paxman Lehi, UT

We have had progressive insurance for about 7 years. We recently changed to a new company because every 6 months our premiums were going up. We have zero tickets or accidents and no new cars, yet our premiums continued to rise. We tried speaking to customer service but they had no reason for the raise in policy prices. We were pleased with their coverage and pricing but ultimately left because of the constant price increases with no explanation.

3 years ago

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D. Mitchell

Their rates are competitive and their service is top notch. Mr wife and I have both filed claims for minor repairs on our vehicles and both were repaired within a week using their preferred repair shops.

4 years ago

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Jennifer Stefanow

Well, I THOUGHT I had full overage for everything including a tow and rental. However, they only cover a tow <20 miles from your home, and my car broke down 90 miles away. Not good if you drive any distance. And I did NOT have rental coverage as I was told, and as such, was without a car for a month. They are pleasant to deal with on the phone, but their services were not what I was promised.

4 years ago

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Pete Centerville, UT

I've never used Progressive insurance, but I've seen a lot of their commercials. Most of them are very annoying. I just wish there wasn't a progressive commercial every commercial break. Maybe cut back on the amount of commercials you guys have? Then maybe I would like you more..

4 years ago

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Jonny Hancock Draper, UT

Progressive is an easy to work with company that provides great service and affordable rates. I purchased my motorcycle insurance through their personal lines and it was fast and simple to get it set up. I highly recommend using Progressive as your personal auto insurance provider.

5 years ago

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Anya Lee Jacksonville, FL

There has been a few periods when I was unable to pay my insurance on time but Progressive was very understanding and granted me an extension each time, which I’m very grateful for.

10 months ago

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Ms. KoKo MA

Best insurance company! My rates don't go up as much either!! I also had a customer service representative get me out of a rut when I was purchasing a vehicle summer of 2020!! Superb customer service!!

10 months ago

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Alexis Mcintosh Tallahassee, FL

Great service helpful staff, would definitely recommend. Progressives mobile app is amazing I love how quickly I can get into contact with progressive when I need them. Amazing company for home and auto insurance!

11 months ago

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LP ID Rexburg, ID

You get what you pay for!! A lot of people price check different insurance companies and a lot of times Progressive is less expensive. Great, right? It is until you get into an accident. They are very difficult to deal with and a lot of fine print that you didn't read carefully enough. For example; In some policies, they will request junkyard used parts or non-OEM (not from the manufacturer) parts. Rental coverage is another headache. I'm not saying to pay the highest prices, I'm simply saying you're getting a lower quality coverage when you pay less.

11 months ago

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Anthony Pelchat Atlanta, GA

Progressive has been decent, but they need to be much more upfront on their site and with their paperwork. Having your monthly bill increase by roughly $100 just because your auto payment canceled is crazy. It's even worse when you actually update the payment information in the site but that doesn't update everywhere, and then it cancels without you knowing it.

11 months ago

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Hope Funk Chicago, IL

Completely average experience. I've had them for the last few years for my moped / motorcycle coverage. They've had decent rates and okay support so far. Last month I accidentally scratched my neighbor's car when pulling out of my spot; my neighbor also had progressive and they've barely reached out to me but also aren't making me pay or do anything. Really neutral experience I guess.

11 months ago

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Brandon Berwyn, IL

Honestly, I was always pretty happy with Progressive. Had their auto insurance for 4 years and the only left because was StateFarm came in cheaper one year and Progressive couldn't match. They did try to negotiate and come down a little but not enough to warrant staying.

11 months ago

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Anna Hope Chicago, IL

I appreciate always being able to reach someone, a REAL person, when I have a question. My experience has been positive with the staff being knowledgeable and helpful and respectful. I also love that I can print my updated insurance card from my account online! Super convenient!

1 year ago

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Tammy Koch St Louis, MO

Only been their customer for a year or so, but so far so good. Their app makes reviewing my policy super easy. Providing proof of coverage is convenient with the app as well. I was with another company for years but switch to save money. I don't think I've heard from an agent yet, so no sales calls. But that also means no proactive customer service.

1 year ago

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Jeannine Watts Waycross, GA

Progressive has been my car insurance company for the past 10 years. I didnt have the greatest motor vehicle score in the beginning but it has improved over the years and my cost of insurance has went down. I am very happy with my car insurance with Progressive and will continue to be their customer for another ten years.

1 year ago