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Progressive Auto Insurance

Is This Your Business?
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7.1

Overall Score

Author: Kaitlyn Short

LAST UPDATED: January 20th, 2025

Progressive Insurance is known for offering savings on car insurance. You can benefit from using its quote comparison and signature Name Your Price® tool to find good coverage that fits your budget. You can also benefit from the many discounts that Progressive offers its clients.

In addition to personal car insurance, Progressive offers many other kinds of specialized car insurance. These policies include rideshare, commercial, classic car, and auto insurance in Mexico.

You can also meet many of your other insurance needs when you choose Progressive because it offers dental, life, property insurance and more. We recommend working with Progressive especially if you have other insurance needs.

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The Good

  • Positive Reviews
  • Excellent Coverage
  • Classic Car Coverage
  • Mexico Car Insurance
  • Variety of Discounts
  • Snapshot® Discount Program
  • Policy Features With Savings
  • Useful Rate and Comparison Tools
  • Helpful App
  • Convenient Customer Support
  • Additional Insurance Policies and Quotes

Positive Reviews

Progressive car insurance reviews on BestCompany.com reveal high levels of customer satisfaction.

Positive reviews mention good customer service and satisfaction with rates and savings.

If you're looking for a good car insurance rate, Progressive is worth exploring further.

Excellent Coverage

You can include the following when you buy from Progressive:

  • Liability coverage
  • Comprehensive coverage
  • Collision coverage
  • Uninsured or Underinsured motorist coverage
  • Medical payments
  • Roadside assistance
  • Loan or lease payoff
  • Rental car reimbursement
  • Custom parts and equipment value
  • Rideshare coverage
  • Deductible savings bank (lower your deductible by $50 for each policy period without an accident or violation)

This variety of offerings means that you can find a policy with the coverage and perks you want. Keep in mind that some offerings from this auto insurance company can vary by state.

Classic Car Coverage

Progressive Classic Car by Hagerty is designed for cars 25-50 years old that are stored in an enclosed structure and are not used frequently. It offers Guaranteed Value® coverage for your classic car's real value. It also includes original replacement parts coverage. This policy is a great option for insuring your classic.

Car Insurance Coverage in Mexico

If you're planning a road trip to Mexico, you can choose from three coverage options for your trip. All of the options include roadside assistance in Mexico.

  • Basic coverage includes level liability, travel assistance, medical payments, and legal assistance. It's ideal for cars over 20 years old.
  • Standard coverage includes everything that Basic coverage does. It also includes collision and theft coverage.
  • Extended coverage builds on both the Basic and Standard options by adding vandalism partial theft and U.S. repair coverage. You'll also benefit from fixed deductibles.

You can also purchase insurance for your RV or motorcycle. Having any of these coverage options will give you peace of mind while you drive in Mexico.

Variety of Discounts

You can find a variety discounts on Progressive car insurance. With such a high number or discounts and more flexibility with these discounts, it's easy to save money on your car insurance policy. Many of these discounts are also competitive for the auto insurance industry.

Progressive offers the following discounts:

  • Snapshot® program participation
  • Multi-policy
  • Multi-car
  • Continuous insurance (based on how long you've been consistently insured even through other insurers)
  • Teen driver
  • Good student
  • Distant student (full time students age 22 or younger away at school without a car)
  • Homeowner (just for owning a home)
  • Online quote
  • Online document signature
  • Going paperless
  • Full 6-month payment
  • Automated payments

You can also save by bundling policies. Three consecutive years without accidents or tickets also results in lower premiums.

Snapshot® Program Discount

Many car insurers offer programs that customize your auto insurance rate based on your driving habits. Progressive stays current with industry trends by offering its Snapshot® Program. Through this program, you can get a personalized rate based on your driving. This rate won't be offered until your first policy period ends, which is typically six months.

You can use the Snapshot® app or the Snapshot® plugin to track your driving and get tips to improve your score. It only counts when you're driving the car, so you can deselect trips where you didn't drive.

The app notes when you use your phone, hard brakes, and fast acceleration. The plug-in is attached to your car and beeps when you brake hard. In general, you can improve your score by avoiding hard brakes, using slower acceleration, not using your phone, driving less frequently, and not driving at night.

While you'll need to wait six months before your discount kicks in, you do receive a discount just for participating in the program.

Policy Features With Savings

Progressive offers Small Accident Forgiveness that starts with your first policy. Your rate stays the same if the claim is less than $500. This accident forgiveness is a nice feature that protects your long-term budget.

Progressive clients who have been with the company for at least five years and have had no accidents in the last three years benefit from Large Accident Forgiveness. You won't have to worry about a rate increase if you're in a large accident and you meet Progressive's criteria.

You can add a Deductible Savings Bank feature for an increased premium. This feature knocks $50 off of your comprehensive or collision coverage deductible for each policy period without an accident or violation. These savings can come in handy when you do have an accident and need to pay your deductible.

Useful Rate and Comparison Tools

Progressive's platform allows you to compare rates and policies from other insurers, which will help you find the best policy at the best price.

Progressive's signature Name Your Price® Tool makes the car insurance company stand out from others. With this tool, it's easy to see car insurance policies that fit your target budget. This makes it easy to sort results and find policies that fit your budget.

Keep in mind that the coverage offered may not be as robust as more expensive insurance policies.

Helpful App

The Progressive App makes managing your insurance policy simple and convenient. You can view your policy information, billing and payments, ID cards and documents, and browse other insurance products from the app.

You can also use the app to request roadside assistance, file a claim, and upload photos for repair estimates. The Progressive App is full-service and makes it easy for your to manage your car insurance policy.

Convenient Customer Support

By choosing Progressive, you'll also benefit from convenient customer support. Progressive offers 24/7 customer support.

You can get insurance quotes and buy policies online. Once you have a policy, you can also manage your car insurance and file claims online. If you prefer, you can also call for a quote and call to make a claim.

You'll also benefit from Progressive's network of repair shops. These shops can do inspections or repairs. Progressive offers a limited lifetime guarantee for these repairs, which gives you additional peace of mind and confidence in the repairs your car gets.

Additional Insurance Policies and Quotes

Progressive offers many kinds of insurance. If you need a specific kind of car insurance, you can probably find it at Progressive. Progressive offers the following:

  • Commercial auto
  • RV
  • ATV/UTV
  • Golf cart

If you're looking for a different kind of insurance product, you'll most likely be able to find it through Progressive. You can purchase the following from Progressive:

  • Motorcycle insurance
  • Boat insurance
  • Property insurance
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance
  • Pet insurance
  • General liability insurance
  • Professional liability insurance

You can even look for personal loans using Progressive. With its impressive selection of insurance types, Progressive is a great choice if you're looking for a one-stop shop for all your insurance needs.

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The Bad

  • Coverage Levels May Not Be Enough with the Name Your Price® Tool
  • Personal Information Required for Quote

Coverage Levels May Not Be Enough with the Name Your Price® Tool

Since the Name Your Price® Tool shows policies based on what you want to pay, these policies may have less robust coverage than more expensive ones. As you use this tool, pay close attention to the coverage offered by the policy and note the deductible.

You should also understand what kinds of coverage you can include in your policy and decide which ones you need. Knowing how car insurance works and looking at the deductibles will help you use the Name Your Price® Tool wisely.

Personal Information Required for Quote

To get a car insurance quote, you'll need to provide details on your car, your address, and driver's license. While this information is much more specific than what other services or insurance policies require for a quote, an auto insurance provider will need personal information to determine your quote.

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The Bottom Line

While you should use the Name Your Price® Tool wisely, Progressive is an excellent way to find savings on car insurance. Its helpful features allow you to compare auto insurance rates and policies. You can also narrow your options down to policies in your price range with the Name Your Price® Tool. You'll also benefit from savings with Progressive 's many discounts.

Progressive offers many kinds of car insurance, so you'll be able to find even a specialized policy through the company. With each type of car insurance, Progressive offers good coverage options.

Whatever kind of car insurance you need, you're likely to find a good coverage option at Progressive.

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Star Rating

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4.1

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547 Reviews

Review Breakdown

5 grade

53%

4 grade

22%

3 grade

13%

2 grade

5%

1 grade

7%

Sentiment Criteria

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David Wolfe Hartsville, SC

My experience with Progressive is terrible. I had a fender bender and it was like asking for a kidney when having my truck fixed. I spoke with an aggressive female from Ohio, I'm in NC, she quickly told me I didn't have rental insurance as if that was the main focus. Then she told me to drop my truck off somewhere and they might get to it in a few days. I felt she was rude and with zero empathy I submitted videos and pictures. I didn't hear nothing from them for like 7 months and that was because I reported them the BBB. If they take care paying customers and their claims instead of commercials they might receive higher scores

1 year ago

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Cuban Queen Fort Lauderdale, FL

I have reached Gold Status with this company. I have two vehicles on my policy. My truck and my son's truck as well. We were just do for a policy renewal. No tickets thank God! I have never had an accident. Safe driver for sure,but our insurance went up 34% percent!! When I called to ask why my monthly payment went up so much. Their response was that the insurance rate has gone up in the State of Florida. Treat me as an individual,because I pay you as an individual.I just live here. Don't punish me for what others do. I will be shopping around.

1 year ago

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Ladie Lavender Eastsound, WA

I was loyal customer for years and when someone damaged my car while parked, I filed the claim and had hard time finding someone to help me. Agent assigned to my case didn't want to pick up my calls or answer my emails. She kept calling me back at time when I specifically said I am st work and not able to talk. Eventually I gave up and nobody contacted me after that.

2 years ago

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Mellissa Clark Palm Bay, FL

Premiums are very expensive. Customer service can be extremely rude takes more than one called to get a definitive answer to resolve a problem will never use them again. I would have to say the best part about Progressive, is there commercials.

1 year ago

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Christopher Johnson

They are ok, but I feel that the services offered don’t match other companies, progressive just profits off the majority who have had a couple citations in their lives, while better insurers reserve their services for the chosen.

4 years ago

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Andrea Floyd Tacoma, WA

The customer service is horrible. The inconsistency in information is beyond unprofessional. I don't feel they fight to get the best rate or even care if customers or happy. During Covid I had awful experience with them that will haunt me forever. I'm leaving as soon as I get a new car. I figure If I have to shell out my money every month I deserve to be with a company that at least pretends to care. Progressive do better.

3 years ago

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Yvette F New Orleans, LA

Progressive was a joke. Was in an accident and my insurance company took sides with the individual who ran the traffic light and hit me. The individual received several tickets from the cops and was deemed at fault by the police officer. Asked to speak to the supervisor of the agent who was handling my case. She never responded. Had to get an attorney to get help with this insurance company and i was there customer and not the individual who was at fault. Flo, you are a lier.

3 years ago

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Paige C Riverton, UT

We were shopping for auto insurance for the first time. I spent at least ten minutes answering tons of questions for their online application and got an incredibly $$$ quote back. Called a few local agencies to help me shop around and found a different quote for less than 50% of what Progressive offered. Not worth it, sorry Flo

3 years ago

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Gabe Burton Riverton, UT

I looked at getting Progressive but their payments are too high, and the bundles don't even make sense, you don't save that much money, and it covers like nothing! The customer service rep couldn't even answer my questions, just scripted responses like every other company out there

3 years ago

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Constance Falatea Kirkland, WA

My premiums kept going up and when I didn't renew my insurance policy, they sent me to collections for the renewal rate even though I paid my entire premium before the policy expired. Not a fan of Progressive and the commercials are meh..

5 years ago

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Juan Beaver, PA

I was a loyal customer for a few years, after my license was suppsended they decided to try and raise my rates to $480 a month. At the time i was a college student with an old car and i could not afford that. I then switched to a company that wanted only about $195 a month. It seems they don't value loyal customers

5 years ago

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Kaitie Rodriguez Mesa, AZ

I've used Progressive before and then signed up with them again and they cancelled my policy within a month and then owed them more money for them cancelling my policy without notice. I used to really enjoy them but their customer service was not very helpful and they werent able to do anything to help keep my business.

6 years ago

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Bryce Johnson Colorado Springs, CO

Progressive may be the cheapest auto insurance company, but you really feel those cost cuts. Their online tools hardly ever work, so if you want to bundle policies, you're better off talking to a local agency.

4 years ago

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Scott Garland, TX

Accident forgiveness is a joke. They say that they give and they do not.. I just filed a claim for a high-tech and my policy went up $100 a month

4 years ago

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cheryl kumiski Tampa, FL

Had an accident and my insurance doubled. Paid for years with no accident, then they double the cost when I needed them? What a racket!

7 years ago

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Yanesezah Fenelon Delray Beach, FL

I like the quality of the auto insurance provided with Progressive however, I dislike how constant the company would raise their prices for reliable and paying customers.

3 years ago

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Robyn Johnson Smithfield, UT

Progressive premiums are somewhat less than other insurance companies, but they are a pain in the but when accidents happen. Rates jump for small traffic violations

4 years ago

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Toni Purdy Bullhead City, AZ

I thought they were the best then I need to cancel my insurance for motorcycles and they charge me $10.00 to cancel.

4 years ago

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Rita Gearhart

I find them too impersonal. I would prefer more and clearer communication, especially if there is a problem.

5 years ago

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Kiera Benn The Villages, FL

My policy with them ended and switched to Geico. Progressive slapped me with a 212 bill just because. Won't ever use again

3 years ago

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Steve Ashby Portland, OR

I liked Progressive until they kicked me out. Apparently I had made too many claims...isn't that how it's supposed to work!

4 years ago

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Dwhoush Slidell, LA

From researching on my own for different car insurances, Progressive was definitely at a premium price compared to the others.

5 years ago

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Ohhey Kuna, ID

Pretty alright kinda expensive. They couldn’t help me remove an incorrect mark on my driving record and charged me too much.

5 years ago

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Jesse Rios

My rates keep going up every month need to find something else

11 months ago

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D osborne

They raised my rate 200 for nothing... no crashes, no tickets just a higher rate

7 years ago

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Melissa Magnusson Charlotte, NC

We were charged more than we anticipated and we felt like we were misguided by their customer service

4 years ago

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druian kipper Seattle, WA

They charged an extreme amount and provided very limited opportunity for improvement.

3 years ago

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Mark

Premiums are good, insurance sales OK, claims are terrible.

7 years ago

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Lauren Sand Newport, KY

They messed up our home insurance and took no accountability

3 years ago