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GEICO Auto Insurance

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1,128 User Reviews

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Jared Provo, UT

I've had Geico for years. Their rates are lower than any others I've received quotes for, and their customer service is above and beyond. I've never been anything but impressed when I've called them on the phone with a question or concern!

3 years ago

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Scott Tucson, AZ

I have used Geico for car insurance ever since I have had car insurance. Every time my insurance is about to expire i get quotes from other companies and every quote i have ever gotten is at least double what i pay for geico! I highly recomend!

3 years ago

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Raquel San Jose, CA

Geico is great at being an affordable, no frills insurance provider. I have used them twice at different times. Both times I have felt protected while not being priced gouged. I have never been in an accident with Geico, so I am not sure how that works, but for my day to day needs, they did a good job.

3 years ago

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Jessica Archuleta Riverton, UT

We have Geico. For the most part they have been good. However, recently I had to make a change and the app said I had to call in so I did. The automated system kept saying it didn't understand me but eventually it said I could make the changes in the app and a special link was sent to me. I used the link and it eventually said I still had to call in to make the changes. So by the third call I was able to make the changes to my insurance. I was also told my new payment would be a certain amount but when they emailed me the updated info my payment next month is an additional $110 dollars and going forward from there my monthly payment is $47 dollars more a month then what I was told over the phone.

3 years ago

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Alejandro DE Jesus San Antonio, TX

GEICO gives us clients the best value for our money. I get discounts for the many good things that I do or maintain and the company that recently gave all their clients across-the-board discounts during the current pandemic. That's just awesome. Helping us in time of difficulty shows concern and compassion.

3 years ago

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Breyanna Odenton, MD

Geico has been a great car insurance company for the past 4 years. Ever now and then I compare rates for other car insurances and they can’t compare to what I pay with Geico. Anytime I had a concern they were able to address it immediately.

3 years ago

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Brandy Tallahassee, FL

I am currently enrolled in Geico's insurance and i love it. The customer service is great and they're always available for help whenever it's needed. Also, their policy with the extension for payment once every six months also comes in handy during stressful times!

4 years ago

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Mark Wells Dallas, TX

I've had geico ever since I started paying for it myself. The app makes things super easy to navigate, and getting a quote or paying my bill has never been easier. Definitely the lowest price for the best insurance that you can find.

4 years ago

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Mariana Linares , NC

I love using Geico as my insurance provider. Their app makes it easy to pay on a monthly basis, and change or view my policy. Their customer service worked super closely with me when I moved states to ensure I maintained coverage.

4 years ago

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Brent Robbins Orem, UT

Geico has been a great company to purchase insurance through. The one time we've had to repair our car was very simple and slick. Dropped it off at the repair shop where they had a rental company at the location to set us up and within 20-25 mins we were out and on our way. This was all with because of the partnerships Geico had formed.

4 years ago

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Mickey Wilson Sacramento, CA

I’ve been with Geico for years and I enjoy the benefits of being a customer. I’ve always appreciated the customer service and their Emergency Road Service coverage. When I’ve been in a bind they’ve been able to call a tow truck for me, and it was free!

4 years ago

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kayshel Herriman, UT

Geico has been my car insurance company for at least 20 years. I feel the price is very fair and the customer service has been exceptional. I've only had 2 or 3 claims in this time, but they have settled quickly and fairly.

4 years ago

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Dean Ogden, UT

Its funny to say but those 15 minutes saved me a lot more than 15%. Im so happy that I switched to Geico. Not only are their prices great but the product they offer is amazing. After an accident I was worried about the hoops I would have to jump through to process my claim. It was far from a problem, fast and easy.

4 years ago

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Jennifer Ogden, UT

Geico was priced much lower than any other auto insurance provider we looked into. All of the levels of coverage were exactly the same as our previous provider. We haven't had to used it yet other than windshield replacement, which was simple to do! Their customer service is awesome!

4 years ago

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Erin Lindon, UT

We’ve had Geico auto insurance for ten years now. Their prices are competitive compared to other auto insurance companies. We’ve had two accidents in the past ten years and their agents were responsive and helpful. We’ve been very happy with Geico and will remain loyal customers.

5 years ago

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Christy Suguturaga Orem, UT

I don’t use Geico but a guy with Geico insurance hit the back of my car over Christmas break and Geico contacted me and I was very impressed with their customer service and information that they helped me with. I’ve never considered a different car insurance until working with them to get my car repaired. They were wonderful

5 years ago

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FABIO CAVALCANTI Orem, UT

I used to be a Geico customer for several years. Never had issues , and the only claims I filed was related to rock chip repairs on my windshield. I never been in an accident, so I cannot comment on how it would have been their service for that.. Customer service was always great to answer any questions I had.. Unfortunately, last year I compared their price with Liberty mutual and they were not able to beat it and they lost my business for my cars and motorcycle

5 years ago

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Kymberlee Yack Orem, UT

geico has saved my life about a million times. i always have the worst luck with my car and other people, i've been in 3 accidents in the past 2 months. geico also has me covered so i never have to worry about it coming out of my pocket.

5 years ago

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Amber Gilbert, AZ

I have been with Geico since 2005. Customer Service has always been quick and helpful. I was stuck on the freeway with a blown out tire during morning rush hour and it took them 25 minutes to get to me. I was at the tire shop with my car 10 minutes later. Made a stressful situation much easier than I thought it would be.

5 years ago

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Kaitie Rodriguez Mesa, AZ

I've had Geico for a few years now. While their insurance and customer service is great, I always find that my auto policy price is always rising. Even though my prices are raised, they are still significantly lower than other insurance companies. This is a company I would recommend to anyone.

5 years ago

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Jeffrey Dean New Orleans, LA

GEICO for military members was a great stand in for USAA. I would recommend this if you had issues with USAA or any other military linked insurance agency. There billing e-mails were easy to follow. GEICO is in my top 5 insurers.

5 years ago

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James Randall Riverton, UT

We have loved Geico for auto insurance. They are easy to deal with and set up a policy and even easier to get a claim paid. We have only ever had 1 claim and it was with Geico. They seemed to me to go above and beyond in helping us through the proces and getting the claim paid.

5 years ago

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Sam Anders Orem, UT

When I purchased my first car, I went with Geico since they were the best price and I've been with them ever since. That car was a beater and their roadside assistance saved me quite a few times. Beyond that I haven't had to make any other claims (knocks on wood).

5 years ago

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mgillings

When my car was hit in a parking lot it was so frustrating! I called Geico and they made the repair process so simple. I made one phone call and they arranged for a day for me to drop off my car, do an estimate, get me a rental, and do the actual repair! So

5 years ago

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Tori Miller Draper, UT

Geico customer service is outstanding. we have used them for car insurance for many years and they are always so easy to work with. Their app is so user friendly and you can change or add/delete cars or users so easily and fast. Their pricing always is cheaper than other companies we contact.

5 years ago

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Celia Waipahu, HI

Excellent customer service & prices. Shopped around for insurance quotes & Geico was the best deal. Now we are driving with low monthly insurance premiums & we know we can rely on Geico for our insurance needs. It was easy & fast.

5 years ago

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J Paul Wright Central, UT

I have been with GEICO for over 20 years and have really loved and appreciated their quick responsiveness to our claims. We also carry the emergency roadside coverage and it has been used many times for a quick tow, to help fix a tire, or even provide gas one time. It has been a lifesaver.

5 years ago

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Mali Orem, UT

i LOVE Geico. my entire family has been with them for YEARS. they have affordable insurance plans, excellent customer service. and statements are emailed consistantly every month and they email me reminder of my upcoming bill and when it is due. I have auto pay with them and its always the same every month.

5 years ago

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Sarah Ava Salt Lake City, UT

We’ve insured our cars through Geico for 10+ years now and have never had any issues! They offer competitive rates and always add any discounts we’re eligible for. We have had a handful of claims during those years, some our fault some not, and each was taken care of quickly and without problems. Their app is convenient & easy to use.

5 years ago

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Katie Young Charlottesville, VA

Geico has always been easy to work with and has the best rates. I even was involved in an accident and my rates did not go up thanks to their accident forgiveness program. I recently purchased renters insurance with them on top of auto insurance and have been happy with Geico for the past 6 year.

5 years ago

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Carolynn West Jordan, UT

We have had Geico for a few years now and have been very satisfied with them. I have shopped around for lower car insurance prices, and they have always been the best price for what I am looking for. Their app is easy to use and navigate also.

5 years ago

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Kerilyn Englis West Jordan, UT

My husband and I have been using Geico Auto Insurance for several years now. We originally started using them because of their low rates, but we have been continually impressed by them. When we were in a car accident, they were easy to work with and quick to respond. We love Geico!

5 years ago

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Shelly Lomu Gilbert, AZ

We have been using Geico for years and have had many great experiences. We have just added teen drivers to our policy and Geico is the best price by far! The website is easy to understand and every time I’ve had to call, it’s been quick and easy.

5 years ago

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Julie Martinez Mesa, AZ

When my teenage son got his license, the insurance company we were with raised our rates to an unaffordable amount. We all have perfect driving records and my 16 year old had a 4.0 gpa. Geico picked us up at the same coverage for a very affordable rate and has not raised our rate at all.

5 years ago

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Cathy Gordon West Chester, OH

I was leery about this company but I've been so pleased with the price and the service. I've saved a lot of money and I've had an accident that was my fault. They gave me chance to lower my rate by taking an online driving course.

5 years ago

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Stephanie Faenza Phoenix, AZ

Rates four stars for their pricing and coverage. I had an accident with them and they were easy enough to deal with, but I changed for a better rate

8 months ago

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Branden Bothell, WA

This is for Brian H. he’s an adjuster there at Geico. I am having the most horrible service/treatment I have ever encountered from this company. I have a claim open with this company which is 0615552670000002 David H. said it’s a total loss. So I said no matter what happens I want to keep the vehicle. They ended up picking up the vehicle and took it to the adjusters yard. Now it’s been looked at and brought back to me. I took pictures of the vehicle before it left and pictures of it when I got it back. I also have pictures of the vehicle from the tow truck driver before he brought it back to me. He took them so he wasn’t to blame. Well I have those pictures as well. Anyways there is close to $4,000.00 dollars of damage that was done from the adjuster or whoever looked and evaluated the vehicle. I would like something done about this. I would also like to talk to someone that is going to take care of this.

3 years ago

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Shane Wales Dorchester, MA

Trash! Get you at first with an cheaper quote, then after the 6 months it went up a little bit more, then I had my first claim. they were trying to scam me with enterprise, (saying I put a tiny dent in the door with no accidents or anything reported). I told my Geico agent I get enterprise was scamming me, he said he had my back, that was a lie. He didn’t even reach out to me, I had to reach out to him for their conclusion to the claim, and he emailed me just saying I owed enterprise, no explanation. Then, after confronting him about this he said he would continue to look into this, stringing me along for 2 weeks when he wasn’t/ apparently couldn’t do anything. Trash company, trash excuses, trash customer service.

3 years ago

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MhaGha ,

If your looking to be bent over after getting car insurance and home insurance... Stay with Geico. Geico said bundle your home and save!! I did. Low and behold they changed terms on homeowners insurance.They added some nonsense wind clause damage that I never had. They use UPC. We had a wind storm on long island last Nov 2020 and Geico said I had a deductible on dwelling of 5%. That means I had to pay 20k first. On wind. Old policy had 1k nothing else. Do your homework and read all those papers they send you. My fault I didn't!!! They save you $100 but find places to take it out. Horrible (Suffolk County Long Island)

3 years ago

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vex vex Sacramento, CA

i had gekko insurance for several years and service was ok until something happened. i called to add a vehicle that i barely drive to work due to covid19 and was asked how many miles i drive per month. i said i dont drive the car as much because we just started returning to work and one week i drive my car, next week my friend picks me up. so the agent put down that i rideshare with uber. LOL. so, a few weeks later i received a letter saying i need to call gekko and correct my policy, because riding for uber/lyft requires commercial policy. when i called them i explained that an employee had made mistake and input wrong information and they need to fix it. to which i was told to call uber/lyft and get a letter stating i dont drive nor work for them and send that letter to gekko. seriously? they are so hard headed robotts!!! so, becuase its their mess up and they dont want to do any changes without proof from uber/lyft i had to cancel my policy with gekko and move on.. so much for being gekko's loyal customer-one incompitent employee makes mistake and an underwriter locks it in and just like robott doesnt know which button to push to remove this issue. they care less about one customer. after all its just a drop of water in the ocean. does anyone else has an issue with gekko and their i "have the power" attitude?

3 years ago

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David Rathmann Pacific, MO

A geico customer, kelly b., of Pacific MO, drove drunk through my yard and rv parked in my driveway with me inside the rv on oct 4th of 2020. I am still awaiting a settlement mid way through march.. filed a claim with my homeowners insurance (Amica) approximately 3 weeks ago for the contents of the rv as geico did not provide adequate coverage to cover my loss.. Amica had a check in my hand in less than 48 hours after filing claim despite the fact that i filed that claim more than 120 days later.. the first person geico had me speak to was a fraud investigator which found my claim without suspicion.. geico has put me off and offered very poor customer service and have been down right rude and accusational. They do all they can to save themselves any outgoing payments while raking in everyones monthly payment... i highly recommend any company other than Geico

3 years ago

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Plamen ,

I have been with Geico for 4 Years and I AM LEAVING THEM NOW !!!!!!! I have frustrated experiences working with adjusters Sharon P., after leaving over15 messages and more then 20 times trying to rich her, for near 4 months , finally now received an email, not so easy, this last time I requested to speak with Sharon Supervisor . Long story short I was involved in an Accident in a parking lot, I am in my car when another car approaching to park entered my parking space I mean crossing the two dividing Paint lines and another 12” into my car parking spot and scraped deep driver side of my car. On the time of accident I called Geico and open a claim and in recorded line the other driver gave a clear statement then My car was not moving and he hit my car.I called 911 and Police didn’t even wanted to come , because the other driver accept the fault. Sharon P. has decided then is my fault as I had hit the other car when I was backing up, but doesn’t give me complete sense scenario, If I was backing up , where was other car , how is even possible. I think the incompetency of the Geico Adjuster Sharon P. is the she doesn’t spent time to look at the facts or introduce herself with . She refers to me I to call my Insurance for covering damages on my car , I don’t thing she understands then my Insurance is Also Geico . Everyone Stay Tuned, I will take this case to court against Geico .

3 years ago

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Culin Herrera ,

I am filing a complaint against Geico Tucson in regards to their lack of transparency, a breach in their Policies for honoring their customer service of practice of good faith, lack of professional conduct, & their integrity in the handling of their services with me. I am in the Military & I should have the confidence that Geico, being a former Federal only insurance company who once specialized in insuring only Military personnel, would seek & generally want the utmost well-being of their customers & to provide worthy, quality, & honest customer service. I have received neither from my Adjusters, Nanthan, Dominique, & Emiddio. I strongly do NOT recommend them to anyone who is seeking trustworthy Auto-Insurance. Geico will not take care of you, no matter what your status is in their Policy! Stay Away!!

3 years ago Edited September 14, 2021

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Susan Delawder Harrisonburg, VA

If Geico's insured is negligent in an accident and Geico accepts full responsibility, please take my advice and seek legal council. We are forced to hire an attorney due to being rear-ended by a Geico insured while stopped at a stoplight. Geico's insured was using their cell phone and was 100% negligent for causing the accident. Geico has refused to reimburse documented out-of-pocket expenses including medical and is very insensitive regarding the impact of a rear-end collision on a combat war veteran and their family. The adjuster contributed "fireworks" as having the same impact on a disabled veteran as a violent rear-end collision. I would STRONGLY recommend finding an insurance company that lives out their values and settles claims in a fair manner. This is my first review ever but I feel it's imperative to let people know, especially anyone who supports our veterans to NOT USE GEICO!

3 years ago

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Sam Tallahassee, FL

It is the worst car insurance company ever, Here is the trick they always do with the their customers, they call the customers, they gave you a good rate, but only for the first 6 months. They refuse to collect the money for all the year, just 6 months. They ask you to register in auto withdraw fro your credit card or from the bank account. After 6 month, they will cancel your policy, they will not call you or send you a litter. By the time you figure out that there is no money withdraw from credit card or your bank account, they canceled your insurance. When you call them asking why you did not withdraw r=the money, the answer id your insurance has been cancel. No problem sir we will do you another one. but with double price. If the do not use this trick with you, they have many other, just be smart and do not deal with such company Be careful, DO NOT EVER DEAL with this company.

3 years ago

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Ryan Jorgensen Phoenix, AZ

I’m going to be switching company’s they don’t care for their customers anymore and they used my honesty against me. Elizabeth in the roadside assistance department along with her manager used my honesty against me and basically threw me to dirt and said best of luck go pay for your own tow company even though it said on the front screen of the app call roadside assistance for my motorcycle on the front page. I’ve been a customer since I been driving and they have always worked with me but during this pandemic and literally explaining to the manager that I thought I had roadside assistance on my motorcycle this entire time because I told the agents to cover my bike as much as possible just like my car. My bike has full coverage insurance I expected it to have towing as well. And when I asked the app over and over if I had roadside assistance it wouldn’t give me an actual answer. I got tired of waiting 20-30 minutes for a regular agent to answer so I could confirm if I did in fact have it because I have a flat on my motorcycle and the shop is 10 minutes away. And after not being able to get ahold of an agent I gave up and thought they would be caring and courteous like they always have been but Elizabeth tried to rush me off the phone right away and try to not let me talk to her manager at all I had asked three times before even getting to speak to the manager and he continued to not care about anything I said didn’t care about how long I been a customer didn’t care do anything I said what so ever didn’t work with me in anything at all and I even said “so your basically throwing me to the dirt and not helping me because of a huge misunderstanding that Geico agents were supposed to have roadside added to my bike didn’t do it correctly your going to screw me over and not help me and make me pay for a towing company myself during this pandemic “ and he said yes he replied yes. I told him straight up I was utterly disappointed and not happy and probly going to switch company’s now because of this and he did not care at all not one bit. Very sad I’ve been a customer for this long and it ends this way.

3 years ago

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Maribel ,

My name is Maribel. My son filed a claim on January 31st. The insurance company Geico gave my son excuse after excuse on why they couldn’t give him an answer about the claim that clearly was their customer’s fault. The driver reversed and hit my son’s parked vehicle. My teenage son made the claim and interacted with them, but because they figured that my son was inexperienced and naive(which he is neither) they likely didn’t expect him to have someone to represent him. They repeatedly treated him as if he wasn’t important and refused to let him know that they weren’t going to accept liability after verbally telling him they would. Their claim is that they recently discovered that the customer did not insure that particular vehicle with them. Apparently the guy that hit my son failed to give him the right information! Geico was holding important information that could have easily have been relayed to my son, and thereby would not have wasted 10 days waiting for nothing. I work for an insurance company. I help my customers on a daily basis, and have had many bad experiences with this company. They are always trying to get over on people and get away without doing the right thing and paying their claims

3 years ago

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Kathy Taylor Indianapolis, IN

I filled out all the info on line for a quote and it was a great quote! I decided to call to find out why I couldn't change some info to double check my quote. Like excluding my wife cause she doesn't drive my truck and has her own policy. Several of their online questions asked if you had any tickets,accidents,due in the last 3 or 5 years. Well no we haven't. So once speaking with a agent she informed me I could have my wife excluded if she had her own policy but would still be listed on mine? I asked why just a 6 month policy? She said so we cod improve hour rates after 6 months. I said or increase the premiums after 6 months which she did not deny. She said the only way they would increase the policy is if after running the DMV report so I said run it cause I have a excellent driving record. Now my quote online was $77 and that's what she gave me. Then she had to have my credit card info before running the DMV!? Well I gave it to her. She came back with a quote of $110.00!!! She tried to keep talking while I was trying to ask what happened! She finally told me that because my wife had a violation 10 yes ago my quote went up! What a joke a how more tricky can you get! Why don't they ask about a violation from 10 yes not 3 or 5? Then why can't they exclude my wife? After all if she drove my truck and had a accident then they won't be responsible right? Well geico is a joke and very tricky so always ask all questions. They better not take money off my card being they got that info.

3 years ago

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Dale Hall Clarkston, GA

I’ve been with geico for about 6-7 years now. And all has been good. Until I totaled my car. I wish I was making this up. I spoke to at least 5/6 ppl the week my payment was supposed to be mailed out. It was delayed twice in that week. Prior to this I called at least 3 times to ensure that I would receive electronic pay out. long story short, they failed to provide me proper information for completing electronic payment steps so the electronic payout option failed (even though I had spoke to 3 ppl prrior to payout approval NO ONE gave me the proper info), lied about being able to reverse the changes, had the wrong mailing address on file anyway (which they had me update and correct twice), and they still delayed mailing the check. Why? Bc a supervisor hadn’t approved it yet. Should’ve received my payout on Tuesday, they didn’t mail the check until Friday (AFTER I called to get an update) even though they told me on Tuesday that I could still receive the payment elevtronically by end of week. Called back on Friday and they still hadn’t even mailed the check. The customer service reps were nice but not once did I speak with a supervisor about the issue. Poor. Poor customer service overall bc nice doesn’t resolve issues, especially issues that are “normally a pretty straightforward processs,” in the words of a custome service rep. Ridiculous.

3 years ago

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George K Portsmouth, VA

I would leave a rating of less than one star if possible. Very antiquated customer service. Most businesses will call you back, if you’re waiting to speak to a human. Thereby not forcing you to stay on hold for more than 90 minutes. Not geico, you just wait. I had a problem with my billing. One agent quoted wrong amount I owed. This required multiple phone calls back on forth. Finally I paid the full, total bill over the phone with charge card. Three week later, they send me another bill asking for more money, which was in error on their part. Customer service rep can’t correct any billing issues, but must forward the error to the billing department. Now I wait three more days. Very very frustrating dealing with them. There is great need for improvement b

3 years ago

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