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Home Depot

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217 User Reviews

6.0

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Author: Kaitlyn Short

LAST UPDATED: July 1st, 2024
Home Depot was established in 1978 as a neighborhood home improvement store. Now there are more than 2,200 stores throughout North America, making Home Depot the world's largest home improvement retailer. Home Depot lives by a simple premise: put customers and associates first. They are committed to providing quality customer service, quality products, efficient and interconnected retail. Additionally, they have become the industry leader in water softener sales and service. 

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The Good

  • Company Size
  • Established Brand
  • Products

Company Size

 Over the past 35 years that Home Depot has been around, they have become one of the largest water softener companies in the world. They employ thousands employees and have helped prestigious customers from all around the world.

Established Brand

 Home Depot serves thousands of customers, including top world-wide chains and companies. Home Depot is one of the largest brands in the industry, and offers various services, features, and products. Although they offer high quality water softeners, they are also a home improvement store located all throughout the United States. Home Depot offers more than 35,000 products in store and over 1 million products online.

Products

 Home Depot offers many different products and resources for customers to help with their specific water softener needs. They have products and features for all types of budgets. The prices differ based on the different systems, but they range from $350-$2,500.
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The Bad

  • Installation Services
  • Undisclosed Information

Installation Services

 Home Depot only offers installation services based on location and certain products. Although you have the option to pick up the product from the store or have the product dropped off at your home, you have to ask whether installation services are available. If installation services are available in your area and with your product, you will have to pay an additional fee for installation.

Undisclosed Information

 There is a lot of information that Home Depot doesn't include on their website. They do not provide any information regarding contract length or a cancellation policy. Other industry competitors are very transparent when providing information about contracts. Usually there are month to month contracts or yearly contracts, but Home Depot does not release this information on their website. Additionally, they do not disclose if they have a cancellation or refund policy regarding contracts.
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The Bottom Line

Home Depot has proven themselves to be a reliable water softener company over the years. They do not always offer installation services, which is a little concerning, but they do offer many different products and are available in multiple different regions. Additionally, they offer various different products available for those with all different budgets. Overall, we would recommend Home Depot for those who want a guaranteed satisfaction.

THE HOME DEPOT name and logo are trademarks of Home Depot Product Authority, LLC, used under license.
THE HOME DEPOT HOME SERVICES name and logo are trademarks of Home Depot Product Authority, LLC, used under license.

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User Reviews

Star Rating

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4.5

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217 Reviews

Review Breakdown

5 grade

66%

4 grade

22%

3 grade

9%

2 grade

2%

1 grade

1%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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A 1 Mesquite, TX

I found out about the water softener product by complete accident. I agreed to have a salesman out to my home to show me the benefits of adding a water softener system to my home. Although, I believe it’s a great value, it is honestly out of my price range. My home is that the price for the water softener system will be re-analyzed so that their customers aren’t reluctant to proceed with the install of the product without taking so much thought in how they will be able to afford the water softener system.

2 years ago

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Kelsey T.L. Lansing, MI

Home Depot offers a commendable selection of water softeners, making it a strong choice for those seeking to improve water quality in their homes. The variety of brands and models available provides options for different budgets and needs. While their in-store customer service is generally helpful, I found that their online resources could be more informative. I still had a fairly great experience receiving assistance from them, and they were able to beat other prices when we looked. Overall, Home Depot is a solid destination for water softeners, with just a bit of room for improvement in the information department.

1 year ago Edited October 31, 2023

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Kirk Martinez Miltonvale, KS

Home depo has suffered as much as any other company during these days of pandemic pandemonium, one thing remains a stumbleing block and that is staff that can assist customers with finding items that are common or other. Its a chronic condition in our modern era of digital craft vs. Craftsmen & Women, that often the customer is assisted by another custumer contractor or craftsman. I myself have witnessed bewildered patrons who are on thier own seeking items staff simply did not know the location of. The company otherwise has a few veteran workers who are usually very busy. They have competive pricing and quality products

3 years ago Edited March 2, 2022

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Grace Citrus Heights, CA

What I most like about Home Depot is it's a one stop shop for my home improvements or repairs and upgrades. We purchased our Rheem water softener and have been very satisfied. We also have the water heater so the two have worked well together.. They sell quality products that they back. The few times I have had an issue with something purchased at Home Depot the item was returned and I received a refund. I also like all the DYI project info they provide.

3 years ago Edited January 21, 2022

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Samarra Miller Fort Lauderdale, FL

The impact they have on the customer and their clients is amazing. Asking questions about the water softeners was easy .Nice to see when people take pride in the work they do. Not only did they give me a free quote but, it was a lot less then these other companies were tring to charge me and now my system works like new, I have recommended Home Depot to my friends

3 years ago Edited October 18, 2021

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hemant mahidhara Metuchen, NJ

I used the Rheem 32,000 Grain Water Softener from Home Depot a few years ago when living in Texas. I opted for the installation service from Home Depot itself as the installation seemed tricky. I think Home Depot did a great job with the installation itself. Had no issues with the system for the 2 years we were in that house before we sold it. The system was a full house water softener for a small to medium size house. Had a bunch of smart features and was energy efficient. Overall had a very good experience with the water softener and would use it again.

3 years ago

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Amy Barrus Sandy, UT

Most of the time I have been able to find what I needed at Home Depot. The employees are generally helpful and polite. The quality is pretty good. We buy all our water softener salt at Home Depot. The quality is great. At my local Home Depot I have actually had really great help in the garden center. I’m surprised how much the employees actually know something about gardening. We use Home Depot for a lot of our home improvement needs, and we are always well taken care of. It’s our favorite Home Improvement stop.

4 years ago Edited September 14, 2021

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Adam Crawley Pleasant Grove, UT

The customer employees were crucial to my experience at Home Depot. I recently picked up a few things, and if it wasn't for the patient-employee helping me, I wouldn't have been able to find anything I needed because the store is so huge. Although the customer service is good, the return policy on many products I've purchased is very confusing. It needs to be simplified more for me to even understand.

6 years ago

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Nishita McLean, VA

Home Depot is and has always been an outstanding store. We get almost all of our home furnishing items there and it is not very pricey either. We picked our wooden blinds, carpet, and lamps from there. Love it

6 years ago

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Osotomilayo

my love for Home Depot stems from the positive experiences I have had as a customer. From purchasing a water softener to seeking advice on home projects, Home Depot has consistently delivered excellence in every aspect. It is more than a store to me; it is a trusted partner in making my house a home.

1 year ago

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John Noonya

It's a decent store when it comes to finding product, but the customer service and lack of professional knowledgeable people can be frustrating. At times. I give it four stars for availability and take one away because of their lag of professionals readily accessible function. You think she's trying to do the same thing to you?

1 year ago Edited September 9, 2024

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Lisa Anne Littleton, CO

Customer Review Video

2 years ago

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Austin Sisneros Idaho Falls, ID

Really great customer service. I loved the washer and dryer I got from there’s works amazingly. I also bought the water softeners for my home and there prices were comparable to online, which isn’t always the case with big commercial businesses. So A+ for honesty!

3 years ago Edited May 4, 2022

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Queen Shavy Miami Beach, FL

I like the water softener selection at their stores. I usually find what I'm looking for. Some stores have amazing service while some locations can use alot of mood enhancements. I especially like that I can place an order on their website and have my associates pick up the order in a short time.

3 years ago Edited April 6, 2022

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Mario Martin Houston, TX

Home depot has always been a great resource for home DIY' ers and for a novice DIY'er like myself there always knowledgeable staff to assist me in purchasing the right products. Recently I purchased the "water softener", installed it myself and my water quality couldn't be better!

3 years ago Edited February 9, 2022

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Sirrah Harris

Absolutely my go to business for any and everything I need from tools to materials. I only wish that it was easier to find certain things. I find myself wondering through the store for hours looking for a specific thing that tends to be hard to describe to the employees.

3 years ago

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Mohammed A

I have been a long time shopper at Home Depot and recently decide to try their water softener products. To my amazement, not only were they up to par with the private industry guys that I have used before, but the feel and sense of doing it yourself was quite satisfying. Very easy to use…great results!

3 years ago

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Stacy Carter Red Cliff, CO

Home depot is a convenient store that usually has most of what we need. Their online store is thorough and convenient. You can order products and have them shipped to the store for pickup. They have a pretty good variety of water softeners. We bought a water softner that was a great value and has worked well.

3 years ago Edited October 17, 2021

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Max Winkel Salt Lake City, UT

I recently went to Home Depot to look at there Water Softners and they had a small selection and wasnt very impressed, but I looked on the Home Depot website and they had a very large selection to choose from. Good employees and was happy I found what I needed eventually

4 years ago Edited September 14, 2021

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Dre35 West Valley City, UT

Got our 15 GPM Pelican Water Softener from this store. They had what we needed and additional tools needed to install it on our own. We were pleased with our purchase experience! The ship to store option worked for us, since the store didn't have the water softener in stock.

4 years ago Edited September 14, 2021

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Matthew Ohmann Lake Placid, NY

A good selection of home products that are reasonably priced. I bought tile for my kitchen here and I couldn’t be more pleased. Staff is friendly and knowledgeable. A good place to pick up household items.

1 year ago

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Mia Hernandez Tempe, AZ

great place to go to get your household repair needs huge store so to be completely honest good luck trying to find someone that knows exactly where to find what your looking for

6 years ago

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Lesa Burgess Pleasant Grove, UT

I can always tell when I have a good quality water softner in our home. I feel like Home Depot is a great resource for good quality water softners. Home depot is pretty dependable. Customer service could be a bit better.

6 years ago

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Mike West Jordan, UT

Months after purchasing unused items for our remodel, the store returned in full the amount of the items even though it was past the return date.

7 years ago

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Shawn Bernier Seattle, WA

There's a lot of everything there's good electrician type things good plumbing irrigation and of course wood products and of course their garden section

2 years ago

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Andrew Sandy, UT

Great company with convenient shipping and store pickup. The only complaint is that they ship VIA Fedex and packages are almost always extremely delayed.

3 years ago

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Tamera Taylor-moore

The Customer Service is amazing. They know their products an offer alternate suggestions that would work better for whatever you need.

1 year ago

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Crystal Connell Denver, CO

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2 years ago

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John Hillyer Lewiston, ID

Thier selection of water softeners is some what limited. The few they do have are cost effective and the replacements are reasonable.

3 years ago Edited February 25, 2022

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Kelli Settle Lenoir City, TN

Friendly and helpful associates! One stop shop for home needs and DIY projects. Great for contractors & subcontractors too!

3 years ago

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KG Lebanon, NJ

Good quality product was able to be installed by a contractor and still seems to be working well. Price was competitive.

3 years ago

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Julia UP Southbury, CT

The water filter system has met expectations. The installation took about 4 hours. Our water had to much salt. Great job and cost is very reasonable.

3 years ago

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Lukaah Marlowe American Fork, UT

Home Depot is a great store for all of my home needs. It is easy to find stuff most of the time, and always has what I need.

4 years ago

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Kristin G Pleasant Grove, UT

When we lived in Las Vegas We bought our water softener from home depot and were very happy with it. The customer service was friendly and helpful.

6 years ago

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Amelia Gibson South Jordan, UT

I like The Home Depot, they are very trustworthy. They also have great customer service.

6 years ago

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Parvez

Great company to work with and purchase products from. Prices are very reasonable.

9 months ago

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pablo j claudio

A big variety of products all around the store; friendly personnel helping you locate products in a fast manner.

1 year ago

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Ilspbeth Bruce

love the ease of use and the easy way to look and decide and purchase. they were quick about installation as well.

2 years ago Edited April 11, 2023

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Alison Roush Jacksonville, FL

Home Depot employees are helpful and friendly, and the quality of their products seems about average.

3 years ago Edited March 7, 2022

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Bernice Mcgovern Albuquerque, NM

Great company employees are always helpful when I go in there . They help you right away find something you need .

3 years ago

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Derek Barlow Broken Arrow, OK

Everyone has always been pretty helpful and honest. Only problem is prices tend to be higher then anywhere else

3 years ago

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Bea ThaTruth San Antonio, TX

My water softener is really amazing you can tell the difference when I wash my hair.

2 years ago

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Carmen hines Grand Rapids, MI

Have every building or home repair items i need. Great water purification equipment and systems

2 years ago Edited March 20, 2023

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Megum Povsha Bozeman, MT

Good quality products with a family like environment and staff that are well knowledgeable

3 years ago

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Bethany Rockville, MD

The thing we like about GE water softener from the Home Depot is it’s quietness!

3 years ago

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Jillian Grand Rapids, MI

Definitely meets our needs. Good price, convenient and accessible.

2 years ago

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Rodriquez Perry Columbia, SC

The employees are the best but the store could be a little more organized

2 years ago

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clifton wilkins Clarksville, VA

Very good company to deal with great products good prices 👍

3 years ago

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