Home Depot

Name: Home Depot
Rating: 4.5

4.5

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217 User Reviews

6.0

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4.5

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217 User Reviews

6.0

Overall Score

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The Good

The Bad

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Company Details

Time in Business

47 Years

Company Headquarters

2455 Paces Ferry Road, Atlanta, Georgia, 30339

Number of Reviews 217

info Source of Information

Author: Kaitlyn Short

LAST UPDATED: July 1st, 2024

Home Depot was established in 1978 as a neighborhood home improvement store. Now there are more than 2,200 stores throughout North America, making Home Depot the world's largest home improvement retailer. Home Depot lives by a simple premise: put customers and associates first. They are committed to providing quality customer service, quality products, efficient and interconnected retail. Additionally, they have become the industry leader in water softener sales and service.

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The Good

Company Size
Established Brand
Products

Company Size

Over the past 35 years that Home Depot has been around, they have become one of the largest water softener companies in the world. They employ thousands employees and have helped prestigious customers from all around the world.

Established Brand

Home Depot serves thousands of customers, including top world-wide chains and companies. Home Depot is one of the largest brands in the industry, and offers various services, features, and products. Although they offer high quality water softeners, they are also a home improvement store located all throughout the United States. Home Depot offers more than 35,000 products in store and over 1 million products online.

Products

Home Depot offers many different products and resources for customers to help with their specific water softener needs. They have products and features for all types of budgets. The prices differ based on the different systems, but they range from $350-$2,500.

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The Bad

Installation Services
Undisclosed Information

Installation Services

Home Depot only offers installation services based on location and certain products. Although you have the option to pick up the product from the store or have the product dropped off at your home, you have to ask whether installation services are available. If installation services are available in your area and with your product, you will have to pay an additional fee for installation.

Undisclosed Information

There is a lot of information that Home Depot doesn't include on their website. They do not provide any information regarding contract length or a cancellation policy. Other industry competitors are very transparent when providing information about contracts. Usually there are month to month contracts or yearly contracts, but Home Depot does not release this information on their website. Additionally, they do not disclose if they have a cancellation or refund policy regarding contracts.

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The Bottom Line

Home Depot has proven themselves to be a reliable water softener company over the years. They do not always offer installation services, which is a little concerning, but they do offer many different products and are available in multiple different regions. Additionally, they offer various different products available for those with all different budgets. Overall, we would recommend Home Depot for those who want a guaranteed satisfaction.

^{THE HOME DEPOT name and logo are trademarks of Home Depot Product Authority, LLC, used under license.}
^{THE HOME DEPOT HOME SERVICES name and logo are trademarks of Home Depot Product Authority, LLC, used under license.}

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User Reviews

Star Rating

4.5

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217 Reviews

Review Breakdown

5 grade

66%

4 grade

22%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Paul Sandy, UT

I've noticed a significant drop off in the variety of inventory carried and a drop off in the number and quality of department "experts" or helpers. I'm a novice do it yourself shopper. Home Depot used to be a great place to shop but now I'm finding more of what I need and more help when I needed at Lowe's.

7 years ago

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mgillings

We were interested in purchasing a Water Softener from our local Home Depot. I used to really appreciate their employees help, but the last couple times, especially the day we went to look at water softeners the employees pointed us in the right direction to locate them on our own, but offered no help further than that. We will be purchasing our water softened somewhere that the employees can and want to answer our questions.

6 years ago

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Lisa Houston, TX

The water softener was awesome at first but maintaince needed can be costly. Of course it makes skin soft but sometimes feels to silky or slimy on skin. Other than that excellent

3 years ago

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GREGORY MC LENDON San Jose, CA

With Lowes as the main competition the bar is set very low in order to improve and thrive for better customer loyalty they aren’t that motivated we think

2 years ago Edited July 18, 2022