Home Depot

Name: Home Depot
Rating: 4.5

4.5

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217 User Reviews

6.0

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4.5

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217 User Reviews

6.0

Overall Score

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The Good

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Company Details

Time in Business

47 Years

Company Headquarters

2455 Paces Ferry Road, Atlanta, Georgia, 30339

Number of Reviews 217

info Source of Information

Author: Kaitlyn Short

LAST UPDATED: July 1st, 2024

Home Depot was established in 1978 as a neighborhood home improvement store. Now there are more than 2,200 stores throughout North America, making Home Depot the world's largest home improvement retailer. Home Depot lives by a simple premise: put customers and associates first. They are committed to providing quality customer service, quality products, efficient and interconnected retail. Additionally, they have become the industry leader in water softener sales and service.

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The Good

Company Size
Established Brand
Products

Company Size

Over the past 35 years that Home Depot has been around, they have become one of the largest water softener companies in the world. They employ thousands employees and have helped prestigious customers from all around the world.

Established Brand

Home Depot serves thousands of customers, including top world-wide chains and companies. Home Depot is one of the largest brands in the industry, and offers various services, features, and products. Although they offer high quality water softeners, they are also a home improvement store located all throughout the United States. Home Depot offers more than 35,000 products in store and over 1 million products online.

Products

Home Depot offers many different products and resources for customers to help with their specific water softener needs. They have products and features for all types of budgets. The prices differ based on the different systems, but they range from $350-$2,500.

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The Bad

Installation Services
Undisclosed Information

Installation Services

Home Depot only offers installation services based on location and certain products. Although you have the option to pick up the product from the store or have the product dropped off at your home, you have to ask whether installation services are available. If installation services are available in your area and with your product, you will have to pay an additional fee for installation.

Undisclosed Information

There is a lot of information that Home Depot doesn't include on their website. They do not provide any information regarding contract length or a cancellation policy. Other industry competitors are very transparent when providing information about contracts. Usually there are month to month contracts or yearly contracts, but Home Depot does not release this information on their website. Additionally, they do not disclose if they have a cancellation or refund policy regarding contracts.

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The Bottom Line

Home Depot has proven themselves to be a reliable water softener company over the years. They do not always offer installation services, which is a little concerning, but they do offer many different products and are available in multiple different regions. Additionally, they offer various different products available for those with all different budgets. Overall, we would recommend Home Depot for those who want a guaranteed satisfaction.

^{THE HOME DEPOT name and logo are trademarks of Home Depot Product Authority, LLC, used under license.}
^{THE HOME DEPOT HOME SERVICES name and logo are trademarks of Home Depot Product Authority, LLC, used under license.}

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User Reviews

Star Rating

4.5

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217 Reviews

Review Breakdown

5 grade

66%

4 grade

22%

3 grade

2 grade

1 grade

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Quality

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Service

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Elder Terdkin Green Cove Springs, FL

I was supposed to get a water softener from a 3rd party company that Home depot sent to my house after answering some questions from a Home depot employee, the company sent a random young guy "salesman" to chat me up for 4 hours and talk me into buying this huge system that would attach to the side of my house. After working out the numbers and staying up late and getting an approval and financing from their boss, which let Home Depot put a lien on my house if I could make the payments, meaning in the future I wouldnt be able to sell my house, over a water softener. after all that, the company never came out the next day to install anything. worked out in my favor I guess since I wouldnt want to lose my home over a water softener that was kinda pushed on me from Home Depot. All because I answered a questionnaire from an employee walking around........

3 years ago

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Gabe Burton Riverton, UT

Didn't honor the warranty at all. Lasted us a whopping 6 months before it died and "couldn't be fixed" I expected higher quality, especially since Home Depot is a big company

3 years ago