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Leaf Home Water Solutions

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8.2

Overall Score

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Ron Otis Delray Beach, FL

Person who sold us the leaf home water solution system indicated it would produce clear ice cubes from our refrigerator after a week or two and the water when bathing or showering would be clear and it has improved but still shows some signs of yellowing.

1 year ago

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Reply from Leaf Home Water Solutions

Thank you for taking the time to provide us with this valuable record of your situation. If you haven't already been helped, please contact us 888-320-5497, Ron.

Jul. 18th, 2022

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Rhonda Musselman

The tanks are larger than I thought they would be. Wasn’t real impressed with installer.

3 weeks ago

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Robert Weirton, WV

System works great. Sales pitch was a bit of a bait and switch. Installation went without a hitch.

4 months ago

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Reply from Leaf Home Water Solutions

Every install is given the white glove treatment and is curated with your home in mind. Thank you for choosing Leaf Home Water Solutions.

Dec. 5th, 2023

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Luis Magnolia, TX

the system is pricey more than any other company that I had gotten a quote for, the sales person who came out sold me a system for a refrigerator and said that it would do the same thing as the drinking water filtration system, (he lied) since I was passed my 3 days I could not cancel the product and of course, the sales guy never returned the call, we ended up calling install and repair and they were able to assist. Sucks, that I feel that I got shammed into something I did not need and then for the sales to not return call to try and work out a solution. I have health issues and need to make sure that I have good drinking water and the water out of the fridge taste like salt water... not good... I was having to buy water at grocery store even after I paid 8000.00 bad deal all around.

4 months ago

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Reply from Leaf Home Water Solutions

A 1-star experience is not what we expect for our customers. To assist you personally on this matter, please call 888-320-5497.

Dec. 5th, 2023

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Eric moyer Mertztown, PA

First quote I got was for $12241 good for a year if I make a Decision on the spot the price is $7984 3 day of negotiating I got them down to $4825 and beware of their scare tactics I wouldn’t let that system in my house if they gave it to me they are in business to rip people off at least 3 times I was told the company is worth 3 billion who cares and their $25000 water testing machine came up with just about the same results as the $25 one you get at the hardware store. They have been in business since 2021 and claim they are the best. I felt much better going with the mom and pop business down the street that came in told me what I needed and didn’t try selling me on anything and gave me a $3950 price out of the gate

4 months ago Edited November 10, 2023

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Reply from Leaf Home Water Solutions

Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at [email protected] if you would like to share any additional details we can take into consideration.

Dec. 5th, 2023

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Robin Mitchell Venice, FL

I can finally drink my water! My skin and hair are softer. My clothes are cleaner. My appliances are no longer scaly. My only regret is not having done it sooner.

4 months ago

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Reply from Leaf Home Water Solutions

Leaf Home Water Solutions prioritizes every customer experience, ensuring you get the highest quality water possible. Happy to know we exceeded your expectations.

Dec. 5th, 2023

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Edens San Antonio, TX

Looks like the type of system that I need. However, the serviceman did not provide much on-site information of how the system operates, what kind and frequency of maintenance is required, features of the control panel, etc.

4 months ago

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Reply from Leaf Home Water Solutions

Expertly installed home water treatment systems optimized for your water. Thank you for being part of the Leaf Home Water Solutions family!

Nov. 1st, 2023

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Jaycee Adams

Overpriced and dishonest. Got a filtration system from them last year, and then the filters needed normal replacing. It had worked fine until then, so although it was vastly overpriced for what it did ($700 + $200 a year for filters, compared to about $50 and $50 a year from store-bought solutions), we were happy enough with it. Commence the nightmare. (Well, LONG list of disappointments, abbreviated for your sanity.) Complaints at this point (after 6 WEEKS of disservice AND COUNTING): - It should've taken ONE visit to replace and check that it was working. However, they made 6 visits over 5 weeks, in none of which did he stay a second longer to check that it was working (would've taken about 5 minutes). Not only is this a lack of desire to do the job correctly, this is also a lack of preparedness to have the correct filters on hand. (On the 7th visit after 6 weeks, he finally stayed long enough to find out it STILL doesn't work.) - These filter installation companies charge VASTLY more than store-bought solutions (~$1000+ vs ~$100 for system, and ~$200 vs $50 a year for filters), and according to them (once you've bought the system and need filters replaced), their systems are also vastly inferior to cheap store-bought products that actually DO clean the water, so their real product is convenience. However, at time of sale, they said filters would cost $100 a year (which was pretty ridiculous), but for this first replacement they wanted $200. Is it going to go up to $400 next year? I can still get a store-bought solution for a lot less than $200 a year. - In virtually any other industry, if they screw up, they offer some kind of compensation, like a discount, or even a freebie. Imagine going to a restaurant on a slow night, waiting 2 hours for your meal, and the manager NOT personally apologizing and offering something for your inconvenience; you aren't going back, assuming you even keep waiting for your meal after so long. After a month of delays, during which I must secure drinkable water by some other means, Leaf offered nothing more than perfunctory apologies. I finally asked for my money back, and they said they wouldn't do it after a year of ownership, but would send someone out again to try to get it working. They have not offered any sort of satisfaction guarantee or compensation for unnecessary inconveniences of their causing. - There seems to be only 1 day a week the technician is in my area. Maybe they should hire a second technician? I'm not in the middle of nowhere, but their nearest office services an area of at least 100 miles, which means their one technician can only handle calls from one county a day. Fine if they do the job right the first time, not fine when they can't do the job right even after 7 visits in 6 weeks. - Though I've received many promises of a visit or call, these promises have only been kept a few times. More often than not we are forgotten. I'm starting to think the office and technician rarely talk to each other, or the office routinely ignores the technician. This is a company that doesn't seem to care enough about its products to ensure they work as advertised, nor to honor the prices they advertise (doubling the price of replacement filters without warning, not carrying the correct filters, not checking the customer's specific installation, and then not even replacing all of them or checking to make sure they work). Instead, what I get is, "Our product isn't supposed to clean water, despite the fact the salesman sold you on that claim, and it DID clean the water for a year." Not in those exact words, but may as well be, because now that they've TESTED the water and found that the system is actually making the water WORSE than from the tap, they STILL INSIST it's working normally and I'm just fussy and don't know what I'm talking about (again, not in those exact words). To their credit, they have been unfailingly polite, and have been decent at letting us know when they expect to arrive. The technician is polite and considerate about property, and doesn't mind questions about what he's doing. I hope he finds an honest company to work for some day. The bottom line here is: these guys are a scam. I've been lied to constantly by management about what the unit is supposed to do, and their implicit admission that I would never have bought the thing if it didn't do what they currently claim it isn't supposed to do, coupled with their refusal to acknowledge this outright and refund my money, makes this nothing but a scam, and I will vehemently recommend to any person who doesn't want to be ripped off to avoid them like the plague. A little bit of education goes a long way.

4 months ago

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Reply from Leaf Home Water Solutions

A 1-star experience is not what we expect for our customers. Please contact us at [email protected] if you would like to share any additional details we can take into consideration.

Nov. 1st, 2023

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Michael Nageotte Saegertown, PA

They were great, explained everything, did a nice install, very happy. I believe they should have a way to test the water after the system has been in to make sure everything is now fine and customer has piece of mind.

1 year ago

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Reply from Leaf Home Water Solutions

We certainly appreciate your feedback, Michael. If you would like to speak to a team member, please call us at 888-320-5497.

Jul. 18th, 2022

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Anthony J Celletti Loxahatchee, FL

Since the original installation, the system has been plagued with problem after problem. They finally got it fixed after 5 or 6 trips. The 3 stars is based on the quality of the water . Still feels a little hard and total dissolved solids are still very high over 840 ppm

1 year ago

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Reply from Leaf Home Water Solutions

We hope to learn more about your experience, Anthony. Please do not hesitate to call 888-320-5497 so we can work together to find a solution.

Jul. 18th, 2022

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Bruce Bradley Canton, OH

Water is much cleaner than ever, smells much better..

2 weeks ago

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Brenda Corbitt

When installed water was very good, But months later, my grandbaby saidthe water didnot taste good, so i called the company and they came out upted the timer to weekly and this solved our issue. Water is Back to tasting Good. Great service

7 months ago Edited August 22, 2023

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Reply from Leaf Home Water Solutions

Leaf Home Water Solutions stands behind the integrity of every one of our products. Happy we exceeded your expectations.

Aug. 31st, 2023

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cory fitzgerald FL

Great job installing and moving after my wife didn't like where it was

4 months ago

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Reply from Leaf Home Water Solutions

You and your home deserve cleaner, safer water. Our team loved making this a reality.

Dec. 5th, 2023

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Ricardo Murph Columbus, OH

We purchased the whole house filtration system to save us from buying distilled water for machines in the house. It will also save us from purchasing spring water in plastic bottles for drinking. We signed papers on Wednesday and installation was on Friday. Installation was completed in less time than promised. Everything was clean when the installer left with no messes when completed. After the installer left, I drank from the faucet and I liked the taste of the water even with it being warm. Before the installation I bought flavored water to drink on a regular basis. I can stay away from the plastics for my drinking water and the plastics for my other water needs. I look forward to the other benefits from the installation of this system.

1 year ago

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Reply from Leaf Home Water Solutions

Thank you for your recommendation, Ricardo! Leaf Home Water Solutions prioritizes every customer experience, ensuring you get the highest quality water possible.

Sep. 23rd, 2022

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Neil C Chicago, IL

This company is a fraud do not hire them. They showed up used bs scare tactics that they denied using later including cadium. They tested from a kitchen side on cold side and did not fix the water in that sink. They do not explain that they do not use actual Plumbers or are able to treat the entire house. They play with the price to meet what they believe that you can pay. The system they installed costs about 1500 and they charged me 5145. Ridiculous markup and terrible follow up service. The technician who did the installation no longer works there. One of the worst experiences I've ever endured. Water is still toxic they never fixed the problem that they said they would. They just hide behind a lot of double talk and b s . Very disappointed and problem not fixed for $5145.00 RIP COMPANY WITH BS COP OUT POLICIES. BEWARE. STAY AWAY.

7 months ago

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Reply from Leaf Home Water Solutions

Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at [email protected] if you would like to share any additional details we can take into consideration.

Aug. 31st, 2023

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J C Riverview, FL

Water quality after install is good. BUT the install was terrible .I had to un hook the salt container and move it where the sales man and I discussed. I had to disconnect the washout piping from an AC condensate drain and reconnect it to the proper drain from the previous water system . The first wash out flooded my drive way and garage area at 4 AM .still have had no instructions on how to operate the system and I had to read and google when to add salt. They had no problem cashing the check I wrote 72hours after signing. Hopefully it’s a good product fingers crossed/ no service after they get your money. Tampa Florida. Bet this review doesn’t get published.

8 months ago

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Reply from Leaf Home Water Solutions

Thank you for taking the time to provide us with this valuable record of your situation. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at [email protected] if you would like to share any additional details we can take into consideration.

Jul. 26th, 2023

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Paula Assad

We were told our water was very acidic. Glad he came and tested our water. The installation was a day later and very professional.

1 year ago

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Reply from Leaf Home Water Solutions

Thank you for the 5-star review, Paula. Leaf Home Water Solutions are expertly installed home water treatment systems, optimized for your water needs.

Jul. 21st, 2022

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Tim Sauerbrey

My well water was so bad you couldn't stand the smell or taste. Since the equipment was installed the water tastes great and there is no smell.

1 year ago

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Reply from Leaf Home Water Solutions

Every install is given the white glove treatment and is curated with your home in mind, Tim. Thank you for choosing Leaf Home Water Solutions.

Jul. 21st, 2022

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Ronald Duran Saint Cloud, FL

Good quality equipment for the money. The sales rep was great however I never received a call back to ask how was everything going with the product.

1 year ago

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Reply from Leaf Home Water Solutions

Custom-built to your specific water needs to ensure you get the cleanest and healthiest water throughout your home. Thank you for your recommendation!

Jul. 18th, 2022

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Robert j Chaffin Newark, OH

Told me I had hard water and rest of the water was okay and they stopped the water software the same day they test my water

1 year ago

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Reply from Leaf Home Water Solutions

Leaf Home Water Solutions stands behind the integrity of each and every one of our products. Happy we exceeded your expectations.

Jul. 18th, 2022

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Joseph A Vargas Largo, FL

The purchase was fine once I got it installed and I paid it off I couldn't get any response or customer service and then when they did respond they told me to read the manual I was very disappointed

1 year ago

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Reply from Leaf Home Water Solutions

Thank you for taking the time to leave this review with us, Joseph. If we can help in any way in the future, don't hesitate to contact us at [email protected].

Jul. 18th, 2022

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Jerry Cleveland, OH

I love how my water out of the faucet does not have the chlorine taste and smell. I think it tastes better than out of my osmosis tap. Another thing I like about my system is when I take a shower, my skin feels much softer and does not feel dry and scratchy afterward. Thank You Leaf Water Solutions.

2 years ago

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Reply from Leaf Home Water Solutions

Every install is given the white glove treatment and is curated with your home in mind. Thank you for choosing Leaf Home Water Solutions, Jerry.

Jan. 14th, 2022

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Bhargavaram Yarlagadda Hickory, NC

Nice People with perfection at every level

4 months ago

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Reply from Leaf Home Water Solutions

It's wonderful that Leaf Home Water Solutions has made such a difference for you, Bhargavaram. Enjoy your new water system and welcome to the Leaf Home Water Solutions family!

Dec. 5th, 2023

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Dale Palm City, FL

Great service was very happy with both techs that were here also the sales man was very sharp. Excellent job thanks.

4 months ago

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Reply from Leaf Home Water Solutions

We pride ourselves on timely communication, professionalism, and educating our customers on the importance of clean, healthy water. Thank you for choosing Leaf Home Water Solutions for your home.

Dec. 5th, 2023

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Terry Durham, NC

The ease of the initial process to complete the installation & finance info being completed in timely manner.

4 months ago

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Reply from Leaf Home Water Solutions

We are so glad that we earned your business. We especially love that our staff could make Leaf Home Water Solutions an easy decision. Thank you for your recommendation.

Nov. 1st, 2023

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walter jedrzej Boca Raton, FL

Terrible company since day one I been dealing with problems from no pressure to brown water to service people that never stay with the company now I have brown water and can’t get anybody to come and fix now I wait till someone feels like calling back. Can’t win with this company

5 months ago

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Reply from Leaf Home Water Solutions

We certainly understand your frustration and would like to help. If you'd like to speak to a member of our team, please give them a call at 888-320-5497, or email us at [email protected].

Oct. 27th, 2023

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Debbie Marcukaitis Saint John, IN

After 15 months of having this system my water is worse than it was before I installed it. I'm going through 6-8 bags of salt a month and can't drink the water. My toilets, sinks and bath tub and showers are still turning orange more then ever. I pulled it out and put a real system in. They are way over priced and it never did what they said it would do. Don't waste your money. If I could give them a -1 star I would.

7 months ago

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Reply from Leaf Home Water Solutions

A 1-star experience is not what we expect for our customers. Please contact us at [email protected] so that our support team can help you directly.

Aug. 31st, 2023

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Amy Rogers

Customer Review Video

1 year ago

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Reply from Leaf Home Water Solutions

Thank you so much Amy, for supporting LeafFilter with a five-star review!

Jul. 21st, 2022

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Christy Klotzbach

It doesn't work that great. It caused us to replace my water heater rod which cost me extra money. This is my 4th review and still know one ever follows up. Customer service horrible.

1 year ago

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Reply from Leaf Home Water Solutions

We hope to clear up any misunderstanding. Please do not hesitate to call (888) 320-5497, so we can work together to find a solution.

Jul. 21st, 2022

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Ann L Nelson Lawtey, FL

We have really hard water and the difference is absolutely amazing once we started using this system

1 year ago

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Reply from Leaf Home Water Solutions

Quickly and accurately servicing our customer’s water treatment systems is always a goal for us at Leaf Home Water Solutions, and hearing that we lived up to that goal is very encouraging. Thank you!

Jul. 18th, 2022

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Terri Bingham Webster, FL

Great product and prompt service. Great value for our money, sales man was very helpful and knowledgeable.

1 year ago

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Reply from Leaf Home Water Solutions

Every install is given the white glove treatment and is curated with your home in mind. Thank you for choosing Leaf Home Water Solutions.

Jul. 18th, 2022

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Nicole Port Saint Lucie, FL

Our water quality improved 100% after its installation. They came and installed the day after purchase.

1 year ago

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Reply from Leaf Home Water Solutions

Our experts are dedicated to finding a solution for every home. Thank you for choosing Leaf Home Water Solutions.

Jul. 18th, 2022

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Keith Chasse Venice, FL

DO NOT PURCHASE THIS UNLESS YOU WANT YOUR LANDSCAPING, YARD, AND DRIVEWAY RUINED! Leaf Home Water Solutions’ sales representative, Craig M, sold us a City Water Softener System (as shown here) and the reverse osmosis filtration system for kitchen. This was promised to soften our city water as well as provide filtration for harmful minerals and impurities. We were told the system would drain outside the garage into the ground via 5-foot drain pipe installed into the ground. We were told that the waste water from the system would dispel into the ground 5 feet down and would not be a problem. This turned out not to be the case. Leaf has been called back to our property four times and the wastewater is still flowing across our driveway, pathway, and landscaping every couple of days. The last time they sent a manager, Nick L, to fix the installation. He followed the same procedure and drove a 5-foot length of 1 inch PVC pipe into the ground and claimed the water would remain underground. It would create a reservoir underground and stay contained. This is still not the case. The corrosive salt is destroying our driveway and walkway pavers as well as killing our landscaping and grass. They have also damaged our garage wall by drilling three holes in order to install the system. On the second installation attempt, we requested a water test to see if or how our water had improved with this system. The installer did part of the tests but did not have the necessary equipment to complete all the test. We also purchased the reverse osmosis filtration system for the kitchen. We were told by Craig M, that it would fit neatly in the cabinet under the sink and they would run a line behind the base cabinets to hook up behind the refrigerator. Again, this did not turn out to be the case. The tank is much larger and completely fills the cabinet under the sink, and the installer had to drill holes through each of the base cabinets to get the line to the refrigerator. Now each of our base cabinets have holes and a water line running through them. The installer just left the lose lines there. I had to go out and purchase brackets to at least tack the lines against the cabinet walls to get the line somewhat out of the way. Also, now the water pressure from the dispenser on the refrigerator is about half what it used to be and Leaf told us we could purchase a special pump for $2,000 that will increase that water pressure. I spent hours of my personal time working on this issue and nothing is resolved. On May 20, 2023 I attempted to install a French drain, 5 feet down where the pipe was driven into the ground, but that has not been effective either. As of May 24, 2023, Leaf Home Water Solutions still has not been able to resolve this situation. This situation continues to be a source of STRESS and ANXIETY with no solution in sight. - Keith, Venice FL

10 months ago

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Reply from Leaf Home Water Solutions

We have forwarded your review and account information to our support team, Keith. If more details arise, please email us at [email protected].

May. 31st, 2023

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Joshua Mendel Hialeah, FL

The sales rep was extremely nice but unethical. He knew the problem that we have in Ft. Lauderdale. "Yellow Water". Looked me in the eyes and said it would be solved with the system. 4k later and I have the same issue, just an overpriced water softener and carbon filtration system that I could have bought from HD for half the cost, and received the same results. Be sure if they mention anything it is specifically stated in the contract, otherwise, they will leave you out to dry. All that is stated in the contract, is what type of system they are installing, I had this problem escalated, and all they care about is, "What does the contract say?". All they care about is saving their backs, and keeping their huge commission. This is not a white glove company, look into them before you get taken advantage of. Will be seeking legal advice.

10 months ago

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Reply from Leaf Home Water Solutions

We certainly understand your frustration and would like to help, Joshua. If you'd like to speak to a member of our team, please give them a call at 888-320-5497, or email us at [email protected].

May. 31st, 2023

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Kristopher Kelly Austin, TX

Run as fast as you can. Dishonest, inexperienced, unprofessional. Here is a quick breakdown of the 3-day nightmare I was forced to endure: 1. Only authorized a $500 deposit (and told rest would be charged after installation), but they charged the entire cost to my card even before installation was completed, even when they know I was having big issues with it. 2. They installed the water softener/filtration system on our irrigation line instead of on our main water line. The guy who installed admitted it to me but then denied it the next day and 2 people were sent out to convince me that it wasn't done, even though the installer told me to my face what he had done. I had to push and push for 3 hours until finally they admitted they had installed it incorrectly. They'll tell you they have the 'best line locating instruments around' but they do not. They had to come out twice more to fix it. I was told if it had been left on the irrigation line, it would have killed all my grass and plants. Fixing this took hours and hours of stress, confusion, frustration ... just a complete nightmare. 3. They also installed a Reverse Osmosis system on our kitchen sink. The day after they installed, burning hot water started coming out of it ... I messaged them and apparently the installer put the Reverse Osmosis system on my hot water line in error ! They had to come out and fix it the following day. I have no idea if the hot water damaged the system. 4. We agreed where the outdoor filtration system would go when the sales rep came out ... he told me it couldn't be installed on concrete. And we agreed a corner of the yard would be ideal. Then when the installer showed up, he said it actually HAD to be installed on concrete, and had to install it in a less than desirable location on a fence I am re-doing soon, but said it was the only option. Just another example of inconsistency within the company ... so many times one person said one thing, another would say another thing ... it really was ridiculous. After all this, I told them their quote was much higher than other local providers of the same equipment, and went with Leaf because of the promised 'white glove service' ... but the service I received was an absolute joke . Fortunately , even though it took hours of stress , frustration , and confusion , they did end up fixing it (hopefully it works as promised, but I am doubtful based on my experience) and the managers did at least respond to all my texts and calls, even on the weekend when they had to come out for a 3rd time to fix things. However, I reviewed all my texts with their team, nobody ever apologized to me, even once, on phone or text. I asked if I could receive some type of discount or compensation for all I went through, and I was denied. I highly recommend that you go with another company, one who takes their business seriously and cares about whether they put their customers through so much unnecessary stress. I'm just hoping this system they just installed works ... it looks very cheap and I definitely don't trust these people. I am 40 years old, own 4 properties across the US, have done major remodels, have worked with so many companies to install various things, and I can tell you that hands down this was the worst experience I have ever had with anyone installing anything in any of my homes. That really is saying a lot ... please don't give these people your money, there are definitely other more deserving companies who care about how they run their business.

11 months ago

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Reply from Leaf Home Water Solutions

Thank you for reaching out to us and providing this feedback. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please reach out to us at 888-320-5497.

May. 2nd, 2023

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Gary C Fenton, MI

They were very thorough with the testing process with their high-tech equipment. Although much to my surprise they DON'T test for arsenic! This is one of my biggest concerns because I'm on a well, in an area where arsenic levels test very high. Other than that, their local office is several miles away, and so they sub out the actual installs to various local contractors, but are vague in the sales pitch as to who these people are that will actually be doing the installing. The are also rather pricey, as out of 5 quotes that I got, they were the highest.

1 year ago

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Reply from Leaf Home Water Solutions

We strive for a positive sales experience so that it is educational and informative for our customers, Gary. We are always looking to make improvements and will take your feedback into consideration in the future. Thank you for taking the time to share your thoughts.

Mar. 1st, 2023

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Linda Parent Summerfield, FL

Very pleased with sales rep!installer was very knowledgeable and did an excellent job!

1 year ago

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Reply from Leaf Home Water Solutions

Thank you for your recommendation, Linda. We are happy to welcome you to the Leaf Home Water Solutions family.

Jul. 29th, 2022

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John Murphy

Set up & financial arrangements easily arranged. Installer was helpful and congenial.

1 year ago

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Reply from Leaf Home Water Solutions

We pride ourselves with 5-star service from start to finish, John! Thank you for choosing Leaf Home Water Solutions!

Jul. 21st, 2022

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Neva Lowe

They were very professional during installation and made sure I was happy with it before leaving.

1 year ago

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Reply from Leaf Home Water Solutions

Expertly installed home water treatment systems optimized for your water. Thank you for being part of the Leaf Home Water Solutions family!

Jul. 21st, 2022

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Bob

No more hard water. No scaling. Fun to watch having water softener installed. Looks great.

1 year ago

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Reply from Leaf Home Water Solutions

Our Leaf Home Water Solutions team loved working with you, Bob!

Jul. 21st, 2022

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Michael Waldron Palm Coast, FL

Clearer water, no muss, no fuss. I like that I have safe water to drink right out of the tap.

1 year ago

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Reply from Leaf Home Water Solutions

Leaf Home Water Solutions stands behind the integrity of each and every one of our products. Happy we exceeded your expectations.

Jul. 18th, 2022

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Jean A. Bauer Inver Grove Heights, MN

The technician was efficient and cleaned up after himself. The Salesman was more than helpful

1 year ago

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Reply from Leaf Home Water Solutions

Jean, Thank you for recognizing Leaf Home Water Solutions' 5-star service!

Jul. 18th, 2022

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Lowell Jones Chagrin Falls, OH

Cured my hard water issues. No rust / orange build up in toilets or sinks anymore.

1 year ago

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Reply from Leaf Home Water Solutions

Lowell, Customers like you make our job a pleasure. We are thrilled to know you chose Leaf Home Water Solution for your water treatment needs!

Jul. 18th, 2022

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Tim Van Horn Seminole, FL

They came out priced and installed the unit when they said they would. But I have no idea if it is working.

1 year ago

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Reply from Leaf Home Water Solutions

Expertly installed home water treatment systems optimized for your water. If you have any questions or concerns, you can contact us at 888-320-5497. Thank you for being part of the Leaf Home Water Solutions family!

Jul. 18th, 2022

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Patti Saint Charles, MO

Good solution to my problem. The drinking water here was very bad tasting. The system remedied the problem.

1 year ago

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Reply from Leaf Home Water Solutions

Leaf Home Water Solutions prioritizes every customer experience, ensuring you get the highest quality water possible. Happy to know we exceeded your expectations.

Jul. 18th, 2022

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Lauren Oxley Whitney, TX

I disliked the price of $8900! The salesman came into my home and I liked him and trusted him so I bought it but after buying it I realize that the average water system for homes is $2000, $4000 at the most! I would like to know why this product is so much more than others? Have not heard back but only called a couple hours ago.

10 months ago

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Reply from Leaf Home Water Solutions

Thanks for taking the time to leave us a review, Lauren. Your satisfaction is especially important to us. Please contact us at 888-320-5497 to share any additional details we can take into consideration.

May. 31st, 2023

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Ishmael Adderley Orange City, FL

Almost a year with the water filtration system I am still experiencing odors from my water. I purchased the system to keep out odors and saltiness. Now I'm stuck with the system. They supposed to have fixed the salty water taste just for the system to produce a egg smell where I have to run the water for about a minute or two just for it to disappear which I NEVER HAD TO DO.

10 months ago

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Reply from Leaf Home Water Solutions

A 1-star experience is not what we expect for our customers. We want to get our support team involved as soon as possible, please visit https://www.leafhomewatersolutions.com/about/contact/.

May. 31st, 2023

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Yvvie Howell, MI

Installed 3/1/2023 my contract#WDET00993, this system cannot handle well water with very hard water with high iron content unless you want to regenerate every other day, which is ridiculous as that is not the promise that was given to us. To date we cannot have this work more than 3 days and then another 4-6 days to get another person out to retest water, which has already been regenerated by us again to try and save our fixtures in the house and my hair. I would stay away from this company's new technology if you have well water as it is not designed to handle complex water issues.

11 months ago

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Reply from Leaf Home Water Solutions

Thanks for sharing your feedback, Yvvie. Your experience is an uncommon instance, and we’ll do better in the future. To assist you personally on this matter, please call 888-320-5497.

May. 2nd, 2023

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Angila Lindley Avon, IN

Leaf HWS sold me a water softener system in May 2022, a weeks after installation I had no soft water, they came out a few times and decided that the "heads" on the tanks were bad and needed replaced, a few more weeks go by and still no soft water, after a few more visits they decided that I was sold the wrong system, I was told that I would receive a refund for the price difference between the original system & the new system and they would take the replaced system with them. They did replace the system but did not take the other system and did not ever give me the price difference and the new system did not provide me with soft water either. After 8 months of no soft water and multiple days of leaving work to meet their service technician, I decided to have another company do a water test and sure enough I did not have soft water, I paid over $8000.00 for a faulty system that is still sitting in my basement, they have not even bothered to contact me or my husband. this is by far the worst company that I have ever done business with!

1 year ago

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Reply from Leaf Home Water Solutions

You have duplicated reviews across multiple platforms, Angila. We have forwarded your review and account information to our support team. If more details arise, please email us at [email protected].

Mar. 1st, 2023

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Erik Smith Round Rock, TX

*** BUYER BEWARE*** Please read full review and save yourself time, money, and heartache. Update: I contacted them as they politely requested in response. After waiting 40 minutes listening to the hold music while I worked, they were still completely lost in the sauce unable to even begin to handle a thing. I usually leave positive reviews but cannot let this atrocious experience with an extremely shady organization top to bottom go unheard. So, here goes my first one star review. We had this company come to our home to quote us on a whole home water softener system with a Reverse Osmosis setup on Veterans Day along with 2 other companies. **Disclaimer, I am a 2 x Iraqi war veteran and spent almost 11 years in the service before chucking up the deuces with an honorable discharge. I had a whole home water softener system in our previous home that we sold and am familiar with more than a rando off the street. After the hour+ long pitch we received from Leaf Home Water Solutions, they quoted us nearly $10k AFTER discounts ON VETERANS DAY no less. After expressing our displeasure in their process, they brought it down to $7k, then $5300, then $4925. Makes me sick to think how many people they have robbed blind. After voicing my displeasure, and requesting to cancel, I was contacted by the Operations manager out of the Austin branch, Andre a day later. I understand Andre was reaching out and working to get the deal in order to prevent this experience from being posted as a review, but let me tell you...I feel like I was being trolled it was so bad. I mean BAD. This place needs some training asap. He showed zero remorse nor did he take an ounce of accountability to the fact that his organization offered a whole home system to a disabled war veteran at a ridiculous mark up. Andre also tried to throw his salesman Jeff under the bus which was an extremely messed up thing to do. I personally don't know how these scummy sales tactics work for them nor do I know how they sleep at night when they do. The best jaw dropping lines from him and I quote, " You remind me of my favorite customer in Kentucky that answered the door with a gun animated when I did door to door sales". "You can't pay Honda prices for a Lamborghini." (We're a Honda family lmfao) "If you would have said yes to the $10k quote, we wouldn't have collected the money without discounting it down for you" and my personal favorite, "I would rather be unemployed than support another water softener system". I sincerely hope someone reads about our experience and it triggers you to do more research in turn leading to you enjoying a system that accomplishes the same thing as their proprietary one at a fraction of the cost. Save yourself hours of time and heartache as well as money.

1 year ago Edited December 5, 2022

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Reply from Leaf Home Water Solutions

We have received your multiple reviews across various locations, Erik. Please give us a call at 888-320-5497, so we can discuss this further.

Nov. 14th, 2022