Home Depot Logo
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LAST UPDATED: September 6th, 2022
Home Depot was established in 1978 as a neighborhood home improvement store. Now there are more than 2,200 stores throughout North America, making Home Depot the world's largest home improvement retailer. Home Depot lives by a simple premise: put customers and associates first. They are committed to providing quality customer service, quality products, efficient and interconnected retail. Additionally, they have become the industry leader in water softener sales and service. 

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The Good

  • Company Size
  • Established Brand
  • Products

Company Size

Over the past 35 years that Home Depot has been around, they have become one of the largest water softener companies in the world. They employ thousands employees and have helped prestigious customers from all around the world.

Established Brand

Home Depot serves thousands of customers, including top world-wide chains and companies. Home Depot is one of the largest brands in the industry, and offers various services, features, and products. Although they offer high quality water softeners, they are also a home improvement store located all throughout the United States. Home Depot offers more than 35,000 products in store and over 1 million products online.

Products

Home Depot offers many different products and resources for customers to help with their specific water softener needs. They have products and features for all types of budgets. The prices differ based on the different systems, but they range from $350-$2,500.
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The Bad

  • Installation Services
  • Undisclosed Information

Installation Services

Home Depot only offers installation services based on location and certain products. Although you have the option to pick up the product from the store or have the product dropped off at your home, you have to ask whether installation services are available. If installation services are available in your area and with your product, you will have to pay an additional fee for installation.

Undisclosed Information

There is a lot of information that Home Depot doesn't include on their website. They do not provide any information regarding contract length or a cancellation policy. Other industry competitors are very transparent when providing information about contracts. Usually there are month to month contracts or yearly contracts, but Home Depot does not release this information on their website. Additionally, they do not disclose if they have a cancellation or refund policy regarding contracts.
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The Bottom Line

Home Depot has proven themselves to be a reliable water softener company over the years. They do not always offer installation services, which is a little concerning, but they do offer many different products and are available in multiple different regions. Additionally, they offer various different products available for those with all different budgets. Overall, we would recommend Home Depot for those who want a guaranteed satisfaction.

THE HOME DEPOT name and logo are trademarks of Home Depot Product Authority, LLC, used under license.
THE HOME DEPOT HOME SERVICES name and logo are trademarks of Home Depot Product Authority, LLC, used under license.

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Star Rating

4.5

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154 Reviews

Review Breakdown

5 grade

62%

4 grade

24%

3 grade

10%

2 grade

3%

1 grade

1%

Sentiment Criteria

Value

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Quality

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Service

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Syeda Zephyrhills, FL

Great products. Excellent customer service and support. The water softner has greatly improved the quality of our water we use for our hygiene especially for our hair. No longer gets frizzy. Definitely recommend it to other customers

3 weeks ago

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Curt Montague Hill City, KS

I purchased a water softner from Home Depot a few months ago. The sales person was very helpful and knowledgeable, They loaded the unit in my truck without any help from me. Their pricing was very good..

3 weeks ago

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Myreviewname Friendswood, TX

When we bought our house there was one installed and it’s been great. Our city water isn’t the best so this makes me feel better…who knows if it really does what it says. 😜

1 month ago

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Shelton Germaine Rogers, AR

I recently purchased a new fridge, stove, dishwasher and microwave from this company. I can't really say the customer service was all that great in the store, and to be honest, I walked out of one store. That being said, they had the best prices at the time so I ended up using them anyways. The products did arrive on time and in good condition.

1 month ago

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Ray Akinseli

The staffs were very customer-friendly. They were very helpful. The checkout process was fast and easy. It was also very easy to locate items on the isles.

1 month ago

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Lisa Anne Littleton, CO

Customer Review Video

2 months ago

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Carolyn Williams Atlanta, GA

Great customer service friendly helpful and treated like family would reccomend and reasonable prices

4 weeks ago

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Mariana Tornero Alegria Hercules, CA

Great products, great prices. I always find what I am looking for, and help is always available and knowledgeable. Returns are easy and flexable.

1 month ago

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Kirk Martinez Miltonvale, KS

Home depo has suffered as much as any other company during these days of pandemic pandemonium, one thing remains a stumbleing block and that is staff that can assist customers with finding items that are common or other. Its a chronic condition in our modern era of digital craft vs. Craftsmen & Women, that often the customer is assisted by another custumer contractor or craftsman. I myself have witnessed bewildered patrons who are on thier own seeking items staff simply did not know the location of. The company otherwise has a few veteran workers who are usually very busy. They have competive pricing and quality products

6 months ago

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gricel valdez Yuma, AZ

The Home Depot is my "go to" store for just about everything I need in my house from the little stuff like light bulbs and garbage bags to the big stuff like my grill, patio furniture (which I just bought and love) and appliances (like my water softner and the sales associate explained how easy it was to do it myself). It's all there in one store! The only thing that I dislike about the Home Depot is letting my husband go there by himself. He gets lost in there for hours! The staff is always friendly and eager to help and the hours are great! My family loves the Home Depot!

7 months ago

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Moses F. Chandler, AZ

We use Home Depot, for our Home, Gardening, & all our home care needs. The Home Depot staff, is very professional & knowledgeable. Home Depot is like our second home. We shop @ Home Depot weekly. We just purchased a Water Heater from Home Depot. I use Home Depot for my Rheem Water Heater purchase, for it's Quality & Value. I go to Home Depot for it's Dependability of products & Quality.

8 months ago

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Victor Olaore Omoshehin Brooklyn, NY

I got Home Depot, was able to buy everything I needed at a very cheaper rate. Things purchased are of high quality and was able to return others which I don't doesn't fit my expectations and home measurements. Staff were very supportive to provide technical aid to customers at every needed point, though, the description makes it easier to self identify your shopping unit where specific items and or equipments could be picked. Still the COVID-19 precautions and protocols needed to be followed, wearing of masks is still mandatory while six feet social distant is always being maintained. At the two locations of home depots I patronize frequently, the traffic is not as high as expected due to the COVID-19 pandemic. I will recommend shopping here for anyone interested in shopping for home 🏡 appliances, equipment etc.

9 months ago

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Nathaniel Scott Souderton, PA

I purchased a GE under sink water filtration system from Home Depot because I wanted clean, filtered water when using my sink so I can cook and drink clear, non-contaminated water and the product has been great so far. I had a plumber install the device but it was pretty easy for the person. Once done, you use your kitchen sink like normal with the joy of knowing that your water will be healthy and filtered! Replacing the filter is simple and easy as the device comes with a sensor that alerts you when it is time to replace the filter. Unscrew and detach the filter from the mounted unit and attach the new filter. Simple right? Best purchase I made thus far and would do so again.

11 months ago

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Robert Rootes Bestselling Author Fredericksburg, VA

There are so many water softener companies out there it's hard to find the right one. We have a well as our primary source of water. The well has minerals that leave rust stains in the toilet basin and around the shower drains. In the spring, during the thaw, the water has a sulfur aroma. We decided when it was time to get a water softener we wanted to make sure they had the replacement filters immediately. We went to Home Depot and they had a few choices. When we got the one we wanted, the company has filters available through their online stores which makes it convenient. The water softener does the trick for better tasting and better smelling water.

11 months ago

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Sideria Houston, TX

I've been a costumer for almost 3 years love their overall workers and products their costumer service is great

1 month ago

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Aujana Denver, CO

Love how helpful your workers are in the stores. They make sure to help everyone and get them exactly what they need.

1 month ago

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Matthew Locke Tucson, AZ

No complaints about home Depot they have all your needs from water softeners to everything else you might need in a home.

2 months ago

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Austin Sisneros Idaho Falls, ID

Really great customer service. I loved the washer and dryer I got from there’s works amazingly. I also bought the water softeners for my home and there prices were comparable to online, which isn’t always the case with big commercial businesses. So A+ for honesty!

5 months ago

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Queen Shavy Miami Beach, FL

I like the water softener selection at their stores. I usually find what I'm looking for. Some stores have amazing service while some locations can use alot of mood enhancements. I especially like that I can place an order on their website and have my associates pick up the order in a short time.

5 months ago

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upnorthwi Bellevue, WA

Recently ordered a water softener from Home Depot. It arrived in a couple days and I went to install it. After unpacking the unit I noticed it had internal damage. Contacted Home Depot and they refunded my money and arranged for pickup of the unit. Couldn't ask for better service.

7 months ago

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Aubrey CA

I've had hard water at my house for years, since it's so outdated. I didn't think getting a soft water filter would make a difference, but after buying Home Depot's—i am amazed. It was a great price and now my hair and skin and literally glowing, so happy with my softened water.

7 months ago

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Brylee Roberts Riverton, UT

Water softeners make the hugest difference Home Depot is a place I trust. The softeners make it so that I don’t get red spots when I take showers and my dishes don’t have a salty film on them. Sometimes it can take a while to start working after we forget to put salt in.

8 months ago

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CypressH Ellicott City, MD

I really like my local Home Depot, I have a good relationship with the workers especially with the manager Alicia. Anyways, I got my home’s water softener system from them, along with a cleaner for it and the necessary installation materials. I haven’t been disappoint yet!

8 months ago

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Saylor D Herriman, UT

Home Depot has the most options for all kinds of projects, and the employees are very helpful in assisting you. We just completed a project in our house, and everything needed for it was found at Home Depot. The customer service was absolutely amazing.

8 months ago

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Natalia Correa MDTribe Tallahassee, FL

Home Depot's collections are so vast. There is every style, color, and model possible to choose from and their water softeners are life changing. They're affordable and if you ever have any issues they are more than happy to help you. My family used their service recently and they walked us through everything. They also provided financing options tailored to our needs which was super helpful. They did the installation process and I really appreciate their attention to detail and professionalism. I highly recommend!

2 years ago

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Amy Stewart Gilbert, AZ

We love Home Depot! It is so convenient and they always have what i am looking for. We purchased a water softener from them and have loved the customer service provided. We have not had any problems with the water softener and we have had it for years. I love all of the friendly workers and how helpful they are to me. I love shopping at Home Depot.

4 years ago

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Lorenzo Moore Covington, GA

Great services and receive a military discount at 10 percent.

4 weeks ago

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ivy landry Loganville, GA

we had to order offline. item was not available in store. arrived earlier than expected.

1 month ago

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zugey muniz Orlando, FL

Great product , great services no complaint at all , always very helpful, very profesional

1 month ago

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Shawn Bernier Seattle, WA

There's a lot of everything there's good electrician type things good plumbing irrigation and of course wood products and of course their garden section

3 months ago

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Debora Paez Columbia, MO

Home Depot is the go-to for home improvement, diy's, bathroom furniture and even cleaning supplies. I always find things I didn't even know I needed and the most interesting gadgets/new technology for every day problems. However, I am obligated to give it this rating because of their customer service; it is very get you in and out type of situation and maybe that's what other customers look for but not all.

10 months ago

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HO1 Charles Town, WV

I purchase many products from Home Depot, as they are really the only big supplier in our area. I have been happy with appliances, water heaters, toilets and many other products. However when I needed a water softener, I did the research to get the best equipment for the price, and decided not to go with Home Depot. I have been very happy with my decision as it appears I would have paid more for a lower quality product.

6 months ago

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Jackie S Macomb, MI

I chose Home Depot water softener because it’s a National Brand. It has made a world of a difference in the taste of my water and my skin has improved from showers and baths. It definitely helps!

7 months ago

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Matthew Pongetti Guilford, CT

Never a issue too notch company. Had a free water test done. Found a water issue they sent a company out to my home. Instead a new water softener system. Was pricey but you get what you pay for. Water is now perfect

7 months ago

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Mario Martin Houston, TX

Home depot has always been a great resource for home DIY' ers and for a novice DIY'er like myself there always knowledgeable staff to assist me in purchasing the right products. Recently I purchased the "water softener", installed it myself and my water quality couldn't be better!

7 months ago

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Jen M Raleigh, NC

The Home Depot staff was very friendly. I bought a softener and wasn’t sure how it worked. The person who helped me taught me how to install it and showed me how it works. Great experience.

8 months ago

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Sirrah Harris

Absolutely my go to business for any and everything I need from tools to materials. I only wish that it was easier to find certain things. I find myself wondering through the store for hours looking for a specific thing that tends to be hard to describe to the employees.

8 months ago

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Grace Citrus Heights, CA

What I most like about Home Depot is it's a one stop shop for my home improvements or repairs and upgrades. We purchased our Rheem water softener and have been very satisfied. We also have the water heater so the two have worked well together.. They sell quality products that they back. The few times I have had an issue with something purchased at Home Depot the item was returned and I received a refund. I also like all the DYI project info they provide.

9 months ago

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Ashlyn Elwood Marietta, GA

I LOVE Home Depot. They have awesome prices coupled with terrific quality. Their customer service is also always on top of it. When I needed help picking a water softener there was a very nice employee who came and helped me decide. They clearly knew what they were talking about and my water softener has not had any issues.

9 months ago

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Abi Deen Frisco, TX

Installation was fast and easy. The representative with Home Depot was Awesome and friendly. I revived my 40% discount as promised. Overall great experience. Definitely love our water treatment system. Really good investment.

11 months ago

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Samarra Miller Fort Lauderdale, FL

The impact they have on the customer and their clients is amazing. Asking questions about the water softeners was easy .Nice to see when people take pride in the work they do. Not only did they give me a free quote but, it was a lot less then these other companies were tring to charge me and now my system works like new, I have recommended Home Depot to my friends

11 months ago

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Winta Mehari Garner, NC

Love visiting Home Depot whenever I need new appliances, filters, etc. I like the Rheem water softener because it's affordable and feel like it does a pretty decent job with our water. Super easy set up as well and lights that let you know when filters need to be changed.

11 months ago

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hemant mahidhara Metuchen, NJ

I used the Rheem 32,000 Grain Water Softener from Home Depot a few years ago when living in Texas. I opted for the installation service from Home Depot itself as the installation seemed tricky. I think Home Depot did a great job with the installation itself. Had no issues with the system for the 2 years we were in that house before we sold it. The system was a full house water softener for a small to medium size house. Had a bunch of smart features and was energy efficient. Overall had a very good experience with the water softener and would use it again.

11 months ago

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Erinmarie Xian Seffner, FL

By far the easiest water softener install we done in one of our homes. We installed it ourselves after purchasing it for our new house but when we needed assistance we were always able to get it in a timely manner. Very pleased.

11 months ago

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Jlbflatx New Braunfels, TX

Does a good job. Have had since house was built. Fits perfectly in small space in garage. Operation is quiet. Has small screen that lets us know when more product is needed. Home Depot has always been a reliable company with good products. We are happy with purchase.

11 months ago

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Nancy Oliver Lake Orion, MI

Having a well and a reverse osmosis system we still need plenty of salt. The brand is reliable and I feel comfortable using it in our system. Water is very clean. Never or rarely smells like the well. I feel the salt on me when I shower but I have become accustomed to it. Good product good value.

11 months ago

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enelson3903 Bowie, MD

I used this water softener to help filter the bad tasting faucet water. We recently had work in the area an to see brown water made me buy this product. I have been please because works well and we have cut donw on buy bottled water.

11 months ago

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April Simpson Fayetteville, NC

We use the Home Depot water softener for many reasons. Price and quality are tops

2 months ago

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GREGORY MC LENDON San Jose, CA

With Lowes as the main competition the bar is set very low in order to improve and thrive for better customer loyalty they aren’t that motivated we think

2 months ago

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Crystal Connell Denver, CO

Customer Review Video

3 months ago