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Home Depot

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8.1

Overall Score

LAST UPDATED: April 3rd, 2024
Home Depot was established in 1978 as a neighborhood home improvement store. Now there are more than 2,200 stores throughout North America, making Home Depot the world's largest home improvement retailer. Home Depot lives by a simple premise: put customers and associates first. They are committed to providing quality customer service, quality products, efficient and interconnected retail. Additionally, they have become the industry leader in water softener sales and service. 

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The Good

  • Company Size
  • Established Brand
  • Products

Company Size

Over the past 35 years that Home Depot has been around, they have become one of the largest water softener companies in the world. They employ thousands employees and have helped prestigious customers from all around the world.

Established Brand

Home Depot serves thousands of customers, including top world-wide chains and companies. Home Depot is one of the largest brands in the industry, and offers various services, features, and products. Although they offer high quality water softeners, they are also a home improvement store located all throughout the United States. Home Depot offers more than 35,000 products in store and over 1 million products online.

Products

Home Depot offers many different products and resources for customers to help with their specific water softener needs. They have products and features for all types of budgets. The prices differ based on the different systems, but they range from $350-$2,500.
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The Bad

  • Installation Services
  • Undisclosed Information

Installation Services

Home Depot only offers installation services based on location and certain products. Although you have the option to pick up the product from the store or have the product dropped off at your home, you have to ask whether installation services are available. If installation services are available in your area and with your product, you will have to pay an additional fee for installation.

Undisclosed Information

There is a lot of information that Home Depot doesn't include on their website. They do not provide any information regarding contract length or a cancellation policy. Other industry competitors are very transparent when providing information about contracts. Usually there are month to month contracts or yearly contracts, but Home Depot does not release this information on their website. Additionally, they do not disclose if they have a cancellation or refund policy regarding contracts.
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The Bottom Line

Home Depot has proven themselves to be a reliable water softener company over the years. They do not always offer installation services, which is a little concerning, but they do offer many different products and are available in multiple different regions. Additionally, they offer various different products available for those with all different budgets. Overall, we would recommend Home Depot for those who want a guaranteed satisfaction.

THE HOME DEPOT name and logo are trademarks of Home Depot Product Authority, LLC, used under license.
THE HOME DEPOT HOME SERVICES name and logo are trademarks of Home Depot Product Authority, LLC, used under license.

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Star Rating

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4.7

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211 Reviews

Review Breakdown

5 grade

66%

4 grade

22%

3 grade

9%

2 grade

2%

1 grade

1%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Osotomilayo

my love for Home Depot stems from the positive experiences I have had as a customer. From purchasing a water softener to seeking advice on home projects, Home Depot has consistently delivered excellence in every aspect. It is more than a store to me; it is a trusted partner in making my house a home.

1 week ago

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Annie Hickey

I love being able to order it and go pick it up. I love it that they will ship it to my house if it's not in stock. I use Home Depot for everything. I bought my hot water heater there. My new sinks my new faucets my new dishwasher. Even the handles for my screen room doors.

1 month ago Edited April 8, 2024

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Erika Fox

I feel like you are either a home Depot or a lowes person and I am with Home Depot. I find their stores to be inviting and their employees always willing to help out.

3 weeks ago

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Richied

This might sound weird, but my wife loves shopping at Home Depot because it smells brand new. I know I thought it was crazy too but we love going to Home Depot.

3 weeks ago

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Samantha Madero-Craven

Home Depot offers a wide range of water softeners, catering to various household needs. My experience with purchasing a water softener there was positive. The staff was knowledgeable and helped me choose a model that suited my home's water hardness level and usage. Installation options were available, which was convenient. While pricing can be a bit high, the quality and variety of their selection make it a worthwhile investment for those looking to improve their home water quality

3 months ago

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Kanyin Esther

Home Depot stands out as the best for me a digital metered water softener that we got from them is a free shipping and I like the way I track my order on their platform anytime that I order from them

2 months ago

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Kelsey T.L. Lansing, MI

Home Depot offers a commendable selection of water softeners, making it a strong choice for those seeking to improve water quality in their homes. The variety of brands and models available provides options for different budgets and needs. While their in-store customer service is generally helpful, I found that their online resources could be more informative. I still had a fairly great experience receiving assistance from them, and they were able to beat other prices when we looked. Overall, Home Depot is a solid destination for water softeners, with just a bit of room for improvement in the information department.

5 months ago Edited October 31, 2023

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John

Never any problems finding what I need. The staff is courteous and very helpful.

1 week ago

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Russ Hamstring Lake Havasu City, AZ

Our water softener when out recently and our home warranty gave us a check so we can buy and install it our selves. They have a good selection and are very knowledgeable about the products. They helped us pick out a new Rheem water softener and guided us through the install process. They made it easy for us to install it. Thanks HD!!

7 months ago

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Arooj Naeem

I recently purchased a water softener from Home Depot, and I must say, it has made a significant difference in the quality of water in my home. The shopping experience at Home Depot was straightforward, with a helpful staff member guiding me through the available options and answering my questions.

4 months ago Edited December 11, 2023

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Kelsey Conner Matthews, NC

Home Depot is a one stop shop for all of your home needs. I come here for my air conditioner, water softener, garden, and anything else that comes up around the house. It's a great place, and usually much cheaper than competitors. They carry water softener supplies at much more competitive rates than other stores.

5 months ago Edited October 23, 2023

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Virgil

We like the convenience of having a Home Depot nearby and the selections offered. The salt crystals for our water softener come from there. As well as many garden supplies such as plants, soil, fertilizer, containers etc. We also enjoy that my husband gets a military discount for his time served in the Navy.

7 months ago Edited September 7, 2023

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Natalia Correa MDTribe Tallahassee, FL

Home Depot's collections are so vast. There is every style, color, and model possible to choose from and their water softeners are life changing. They're affordable and if you ever have any issues they are more than happy to help you. My family used their service recently and they walked us through everything. They also provided financing options tailored to our needs which was super helpful. They did the installation process and I really appreciate their attention to detail and professionalism. I highly recommend!

4 years ago

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Amy Stewart Gilbert, AZ

We love Home Depot! It is so convenient and they always have what i am looking for. We purchased a water softener from them and have loved the customer service provided. We have not had any problems with the water softener and we have had it for years. I love all of the friendly workers and how helpful they are to me. I love shopping at Home Depot.

5 years ago

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Brand Richardson Haun TX

Recntely we needed to update and Replace or fix our old water system for the greenhouse that supplies our holistic healer herbs. Since we ad inherited the system with the set up of the site we were lost. I google water softener systems in home depot and was shocked to see they even had a free video guide to help people learn the basics of what was needed, how we could pick out what we would need, and what the differences between the two is.. not only do they have helpful instore staff who gave me the hands on how to install info i needed but they aslo large online array of products to choose from if we didn't find what we wanted in store. Our update ended up costing less than the original one and thats all thanks to the help of home depot.. thanks guys!

2 years ago Edited October 31, 2022

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Victor Olaore Omoshehin Brooklyn, NY

I got Home Depot, was able to buy everything I needed at a very cheaper rate. Things purchased are of high quality and was able to return others which I don't doesn't fit my expectations and home measurements. Staff were very supportive to provide technical aid to customers at every needed point, though, the description makes it easier to self identify your shopping unit where specific items and or equipments could be picked. Still the COVID-19 precautions and protocols needed to be followed, wearing of masks is still mandatory while six feet social distant is always being maintained. At the two locations of home depots I patronize frequently, the traffic is not as high as expected due to the COVID-19 pandemic. I will recommend shopping here for anyone interested in shopping for home 🏡 appliances, equipment etc.

2 years ago

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Nathaniel Scott Souderton, PA

I purchased a GE under sink water filtration system from Home Depot because I wanted clean, filtered water when using my sink so I can cook and drink clear, non-contaminated water and the product has been great so far. I had a plumber install the device but it was pretty easy for the person. Once done, you use your kitchen sink like normal with the joy of knowing that your water will be healthy and filtered! Replacing the filter is simple and easy as the device comes with a sensor that alerts you when it is time to replace the filter. Unscrew and detach the filter from the mounted unit and attach the new filter. Simple right? Best purchase I made thus far and would do so again.

2 years ago

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Robert Rootes Bestselling Author Fredericksburg, VA

There are so many water softener companies out there it's hard to find the right one. We have a well as our primary source of water. The well has minerals that leave rust stains in the toilet basin and around the shower drains. In the spring, during the thaw, the water has a sulfur aroma. We decided when it was time to get a water softener we wanted to make sure they had the replacement filters immediately. We went to Home Depot and they had a few choices. When we got the one we wanted, the company has filters available through their online stores which makes it convenient. The water softener does the trick for better tasting and better smelling water.

2 years ago

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Satoria MoonGoddess

Very professional and excellent customer service. I also purchased a Generac whole house generator through home depot.

2 months ago

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A 1 Mesquite, TX

I found out about the water softener product by complete accident. I agreed to have a salesman out to my home to show me the benefits of adding a water softener system to my home. Although, I believe it’s a great value, it is honestly out of my price range. My home is that the price for the water softener system will be re-analyzed so that their customers aren’t reluctant to proceed with the install of the product without taking so much thought in how they will be able to afford the water softener system.

1 year ago

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Chef Cat A 2 Z Living Well Solutions White Plains, NY

We purchased a home and the previous owners put in an entire Rainsoft system through Home Depot. We were so blessed to receive this turn key system. We called Rainsoft customer service out to inform us and check the filters. Their prices are reasonable, their technician was very kind and informative.

8 months ago

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Adi Andreeva Sofia, 22

The staff is professional, the product are good quality, but you sometimes need a little more help with the installation process (if we were to compare it to ikea for example) - however that's when the professional, kind and experienced staff comes in handy.

9 months ago

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Bunny Garlington Weatherford, TX

Home Depot is my go to place for water softeners as well as other home and DIY things. They install the unit professionally and clean up after their work. Home Depot carries many choices of items you may need or want. I live in an area that has a high mineral content. Love that they deliver as well!

9 months ago

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Kevin Ortiz

We purchased this water filtration system on 2014. It has been a lifesaver in more than one occasion. The only downfall is that the tent that goes under the kitchen sink has needed to be replaced more than twice in eight years. The filter replacements are a little expensive.

10 months ago

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Kirk Martinez Miltonvale, KS

Home depo has suffered as much as any other company during these days of pandemic pandemonium, one thing remains a stumbleing block and that is staff that can assist customers with finding items that are common or other. Its a chronic condition in our modern era of digital craft vs. Craftsmen & Women, that often the customer is assisted by another custumer contractor or craftsman. I myself have witnessed bewildered patrons who are on thier own seeking items staff simply did not know the location of. The company otherwise has a few veteran workers who are usually very busy. They have competive pricing and quality products

2 years ago Edited March 2, 2022

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gricel valdez Yuma, AZ

The Home Depot is my "go to" store for just about everything I need in my house from the little stuff like light bulbs and garbage bags to the big stuff like my grill, patio furniture (which I just bought and love) and appliances (like my water softner and the sales associate explained how easy it was to do it myself). It's all there in one store! The only thing that I dislike about the Home Depot is letting my husband go there by himself. He gets lost in there for hours! The staff is always friendly and eager to help and the hours are great! My family loves the Home Depot!

2 years ago Edited February 11, 2022

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Moses F. Chandler, AZ

We use Home Depot, for our Home, Gardening, & all our home care needs. The Home Depot staff, is very professional & knowledgeable. Home Depot is like our second home. We shop @ Home Depot weekly. We just purchased a Water Heater from Home Depot. I use Home Depot for my Rheem Water Heater purchase, for it's Quality & Value. I go to Home Depot for it's Dependability of products & Quality.

2 years ago Edited January 24, 2022

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Carol Tampa, FL

Always a pleasant experience!!! Great customer service and associates are easy to find. Always check with Home Depot first

4 months ago

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Aaron Anderson

Exceptional products, efficient water treatment, and knowledgeable staff. Say goodbye to hard water problems! Highly recommended.

5 months ago Edited November 20, 2023

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Debora Paez Columbia, MO

Home Depot is the go-to for home improvement, diy's, bathroom furniture and even cleaning supplies. I always find things I didn't even know I needed and the most interesting gadgets/new technology for every day problems. However, I am obligated to give it this rating because of their customer service; it is very get you in and out type of situation and maybe that's what other customers look for but not all.

2 years ago

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John Valdosta, GA

I can’t say enough good things about Home Depot. Good products, fair prices, excellent Cust Svc, and easy return policy. Buy in person or online. It doesn’t get any better than that.

9 months ago

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Sheila Burns Dickson, TN

Home Depot is a great company that always has what you need. I had Home Depot install a water softener system at my business and was so pleased with it that I had one installed in my home. I can really tell a big difference in my water and highly recommend.

1 year ago Edited March 29, 2023

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gar greiner Colorado Springs, CO

Water softener is important to us as we live in rural Colorado and the water is extremely hard.soft water helps soap leather .coffee and tea taste better and hot water tank will last longer. Simple to hook up a water softener and also added a hole house water filter and now we have great water.thanks home Depot,G.B.Greiner

1 year ago

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Syeda Zephyrhills, FL

Great products. Excellent customer service and support. The water softner has greatly improved the quality of our water we use for our hygiene especially for our hair. No longer gets frizzy. Definitely recommend it to other customers

1 year ago Edited September 7, 2022

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upnorthwi Bellevue, WA

Recently ordered a water softener from Home Depot. It arrived in a couple days and I went to install it. After unpacking the unit I noticed it had internal damage. Contacted Home Depot and they refunded my money and arranged for pickup of the unit. Couldn't ask for better service.

2 years ago

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Aubrey CA

I've had hard water at my house for years, since it's so outdated. I didn't think getting a soft water filter would make a difference, but after buying Home Depot's—i am amazed. It was a great price and now my hair and skin and literally glowing, so happy with my softened water.

2 years ago

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Brylee Roberts Riverton, UT

Water softeners make the hugest difference Home Depot is a place I trust. The softeners make it so that I don’t get red spots when I take showers and my dishes don’t have a salty film on them. Sometimes it can take a while to start working after we forget to put salt in.

2 years ago Edited January 31, 2022

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CypressH Ellicott City, MD

I really like my local Home Depot, I have a good relationship with the workers especially with the manager Alicia. Anyways, I got my home’s water softener system from them, along with a cleaner for it and the necessary installation materials. I haven’t been disappoint yet!

2 years ago Edited January 31, 2022

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Saylor D Herriman, UT

Home Depot has the most options for all kinds of projects, and the employees are very helpful in assisting you. We just completed a project in our house, and everything needed for it was found at Home Depot. The customer service was absolutely amazing.

2 years ago Edited January 13, 2022

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Grace Citrus Heights, CA

What I most like about Home Depot is it's a one stop shop for my home improvements or repairs and upgrades. We purchased our Rheem water softener and have been very satisfied. We also have the water heater so the two have worked well together.. They sell quality products that they back. The few times I have had an issue with something purchased at Home Depot the item was returned and I received a refund. I also like all the DYI project info they provide.

2 years ago Edited January 21, 2022

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Ashlyn Elwood Marietta, GA

I LOVE Home Depot. They have awesome prices coupled with terrific quality. Their customer service is also always on top of it. When I needed help picking a water softener there was a very nice employee who came and helped me decide. They clearly knew what they were talking about and my water softener has not had any issues.

2 years ago Edited December 13, 2021

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Abi Frisco, TX

Installation was fast and easy. The representative with Home Depot was Awesome and friendly. I revived my 40% discount as promised. Overall great experience. Definitely love our water treatment system. Really good investment.

2 years ago Edited October 21, 2021

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Samarra Miller Fort Lauderdale, FL

The impact they have on the customer and their clients is amazing. Asking questions about the water softeners was easy .Nice to see when people take pride in the work they do. Not only did they give me a free quote but, it was a lot less then these other companies were tring to charge me and now my system works like new, I have recommended Home Depot to my friends

2 years ago Edited October 18, 2021

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Winta Mehari Garner, NC

Love visiting Home Depot whenever I need new appliances, filters, etc. I like the Rheem water softener because it's affordable and feel like it does a pretty decent job with our water. Super easy set up as well and lights that let you know when filters need to be changed.

2 years ago

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hemant mahidhara Metuchen, NJ

I used the Rheem 32,000 Grain Water Softener from Home Depot a few years ago when living in Texas. I opted for the installation service from Home Depot itself as the installation seemed tricky. I think Home Depot did a great job with the installation itself. Had no issues with the system for the 2 years we were in that house before we sold it. The system was a full house water softener for a small to medium size house. Had a bunch of smart features and was energy efficient. Overall had a very good experience with the water softener and would use it again.

2 years ago

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Erinmarie Xian Seffner, FL

By far the easiest water softener install we done in one of our homes. We installed it ourselves after purchasing it for our new house but when we needed assistance we were always able to get it in a timely manner. Very pleased.

2 years ago

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Jlbflatx New Braunfels, TX

Does a good job. Have had since house was built. Fits perfectly in small space in garage. Operation is quiet. Has small screen that lets us know when more product is needed. Home Depot has always been a reliable company with good products. We are happy with purchase.

2 years ago

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Nancy Oliver Lake Orion, MI

Having a well and a reverse osmosis system we still need plenty of salt. The brand is reliable and I feel comfortable using it in our system. Water is very clean. Never or rarely smells like the well. I feel the salt on me when I shower but I have become accustomed to it. Good product good value.

2 years ago

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enelson3903 Bowie, MD

I used this water softener to help filter the bad tasting faucet water. We recently had work in the area an to see brown water made me buy this product. I have been please because works well and we have cut donw on buy bottled water.

2 years ago Edited February 11, 2022

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Amy Barrus Sandy, UT

Most of the time I have been able to find what I needed at Home Depot. The employees are generally helpful and polite. The quality is pretty good. We buy all our water softener salt at Home Depot. The quality is great. At my local Home Depot I have actually had really great help in the garden center. I’m surprised how much the employees actually know something about gardening. We use Home Depot for a lot of our home improvement needs, and we are always well taken care of. It’s our favorite Home Improvement stop.

3 years ago Edited September 14, 2021