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KOHLER

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8.5

Overall Score

LAST UPDATED: May 23rd, 2024

KOHLER® is a well-known American manufacturer, specializing in luxury kitchen and bath products. The company is known for its high-quality plumbing fixtures, faucets, sinks, toilets, bathtubs, showers, and other bathroom and kitchen accessories. 

KOHLER offers a wide range of walk-in tub options designed to provide safety, comfort, and convenience for individuals with mobility challenges or those who would prefer a more luxurious bathing experience. All KOHLER walk-in tubs feature anti-slip surfaces, grab bars, and handrails, as well as ergonomically designed seats that offer enhanced back support. Walk-in tubs can be customized and upgraded with additional features, such as hydrotherapy, whirlpool and air jets, and chromotherapy lighting.

KOHLER was founded by Austrian immigrant John Michael Kohler. In 1873, Kohler purchased a foundry in rural Wisconsin that produced a variety of cast-iron and steel products. Ten years later, he began to manufacture products specifically for bathrooms and kitchens, including tubs. Today, Kohler is one of the oldest tub companies in the world and is focused on providing comfortable, simple, and clean walk-in tubs to each of its customers. 

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The Good

  • Lifetime Limited Warranty
  • Industry Experience and Expertise
  • Safety Features
  • Comfort
  • Design Ideas and Finishes
  • Easy Installation
  • Made in the USA

Lifetime Limited Warranty

KOHLER's walk-in tubs are covered by a lifetime limited warranty, which covers manufacturing defects on all KOHLER tubs components including, but not limited to, the bath door seal, any hydrotherapy systems, and the KOHLER faucet and handshower components. The company warrants its products will be free of material and workmanship defects during normal residential use for as long as the original purchaser owns his or her home.

Industry Experience and Expertise

KOHLER is one of the oldest walk-in tub providers in the world; the company has been leading the industry in plumbing technology for well over a century. During this time, KOHLER has worked to advance its products in form, function, and style through research and thoughtful engineering.

Safety Features

KOHLER’s walk-in tubs include a variety of safety features to keep customers safe and secure as they ease in and out of their bath. For example, the company’s 3-inch step in is among the lowest of any other walk-in tub on the market and its easy-to-grip handrails, including interior grab bars and exterior side frame handrails, help users to get in and out of their seat securely.

A complete list of KOHLER walk-in tub safety features includes the following components:

  • Low-entry threshold
  • Wide doors
  • Anti-slip surfaces
  • Built-in grab bars
  • Sturdy handrails
  • Ergonomic seating
  • Quick drain system
  • Easy-to-reach controls

These safety features work together to create a safer bathing environment, promoting independence and peace of mind for users and their caregivers. It's important to consider your specific needs and preferences when selecting a KOHLER walk-in tub model, as features may vary across different product lines and models

Comfort

In addition to top-notch safety features, KOHLER walk-in tubs feature the following optional comfort components:

  • Hydrotherapy jets
  • Air jets
  • Heated back, neck, and shoulder surfaces (three temperature settings)
  • Extra-wide seat (up to 30% deeper than other tub seats on the market)
  • Multifunctional handshower
  • Chromotherapy lights
  • Aromatherapy
  • Music systems

You can pick and choose which components you'd like to add to your bath, allowing you to customize your bathing experience.

Design Ideas and Finishes

In addition to providing safety and comfort, KOHLER has crafted its walk-in tubs and accessories to provide design options that suit various personal style and decor preferences. Design ideas include customizable bath colors, faucet finishes, and LuxStone Bath Walls. These design options allow the bath to seamlessly blend into the customer’s existing bathroom decor.

Easy Installation

KOHLER understands that making updates to the home can be stressful. As a result, the company’s walk-in tubs are strategically designed to fit in the footprint of a traditional bathtub for easy installation and minimal disruption. KOHLER’s installation specialists are specially trained and certified by the company to install walk-in baths and handle all plumbing and electrical work, treat each home as if it were their own, and lay down canvas mats and wear booties while working in the home to avoid tracking any dirt.

Most installations take one day to complete, but if additional time is needed, the installers will promptly let the customer know. After the installation is complete, KOHLER’s professionals will make sure the bath is watertight and that the jets, heated surfaces, drain, and handshower function exactly as they are supposed to. Then, they will walk the customer through how to work each feature and operate their new walk-in tub, as well as answer any questions that they may have. KOHLER’s installation specialists will also carefully remove the old bathtub and take it with them when they leave so that the customer doesn’t need to worry about disposal.

Made in the USA

Every KOHLER walk-in tub is proudly designed and assembled in the USA at the company’s state-of-the-art facility in Kohler, Wisconsin. KOHLER ensures that every bath meets its rigorous quality control standards.

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The Bad

  • Cost

Cost

Walk-in tubs, including those from KOHLER, can be more expensive than traditional bathtubs or showers. The cost includes not just the tub itself but also installation, plumbing modifications, and any additional features or customizations.

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The Bottom Line

For over a century, KOHLER has worked hard to design and manufacture safe, comfortable, high quality products. The company’s walk-in tubs combine powerful hydrotherapy with safety and step-in features that promote independence and well-being for people of all ages and abilities. KOHLER offers a lifetime limited warranty, simple installation, and various design ideas and finishes, but it’s products are not currently available in Alaska, Nevada, or South Dakota.

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Star Rating

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4.3

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70 Reviews

Review Breakdown

5 grade

70%

4 grade

10%

3 grade

3%

2 grade

9%

1 grade

9%

Sentiment Criteria

Value

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Quality

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Service

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Steve Durrance

One item that seems to be lacking is staff knowledge of product features. A few days after installation a call from a Kohler rep asking if we had any questions about the installation and the tub. I asked about the inline heater which is suppose to keep the water at a constant temperature when the whirl pool system is turned on according to page 19 of the Installation and Care Guide. She said they did not have such a feature, Which to me was a major selling point. A very nice service person came out to adjust the water heater since we were running out of hot water when filling the tub. I asked him about the inline heater and he said it worked as stated in the guide. What is even more concerning is that if you go to www.kohlerwalkinbath.com and point at the features for the tub the inline heater feature is not listed. It just seems odd that this feature which is a major selling point (other tubs we interviewed for did not have) is not or never seems to have been on the web site.

1 week ago

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Rina Hovden

The installer left behind a beautiful soaking tub and new toilet which I am very pleased The installer also left behind white dust from grinding and sawing. The entire house is covered with this grout. The bathroom area could have been easily sealed off with plastic taped to entry/exit area near the bathroom. this makes the entire experience less than ideal because the dust could have been managed better.

1 week ago

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Richard Theriault

The shower is finally in good working order. It took 3 rebuilds of the shower before there was a shower I can live with. The problem was not in the components or materials, it was poor execution by the installers. The first two installers were very polite, but not very skilled as shower installers. The second crew did a reasonably good job, but unfortunately there was a crack in the Luxstone panel on one wall. The final 2 installers took it down to the studs and redid the entire shower, and did a very good job.

1 week ago

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Bev

After the seat of our brand new toilet broke, Jim called Alenco to report the break and request a replacement toilet seat. The people he talked to were very courteous and eager to help. The seat was delivered yesterday (5/13/24) and Jim was able to quickly dispose of the old broken seat and install the new one. THANKS ALENCO AND KOHLER!

1 week ago

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Keith

The Walk in tub is just wonderful, the installation went well. The install crew left the bathroom cleaner than they found. Only one bad note and it's not with Kohler but with the Kohler provider; West Shore Homes. I agree to a price they billed my credit card for the agree amount, but when they put the demand on the credit provider they "kicked" me for an extra $660.00. Not the way to keep a customer.

3 weeks ago

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Mike

The tub itself is amazing. The fact that Juan and Sergio took out wall, reversed plumbing all in a day is unbelievable Unfortuntly, the resolution of some issus such as my bathroom and closet door which were agreed t be widened in the contract have not yet been done. I was told it all would be done at once but the initial installers weren't told about the doors... It's been a month about that I've been waiting to get these completed. I also have some questions regarding the tub itself, the way the access doors don't quite line up flush... I will be happy to adjust by review for the positive when I can get these issues resolved.

3 weeks ago

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Robert

Clean operation. Techs paid attention to details and were very specific in their instructions. They were a great team and informative throughout the installation. I would recommend this company.

1 week ago

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Alice

Love my walk-in bath it is nice I can sit and wash my hair and bathe without worrying if I will fall down. And my husband said that he is glad he doesn’t have to worry about me falling down. Thank you

1 week ago

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Ernest

I'm awaiting the arrival of my new walk in tub at the present. Can't wait to get my wife's complete response if happiness from her new safe and efficient bathtub ( a walk in tub ) will be able to increase the rating afterwards..

2 weeks ago

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Rick Elmer

Great quality and appearance. Had an issue with the corner shelves in the walk-in shower due to an installation issue. Installer did return two weeks later to fix the issue. The plumber that the installer hired (sub-contract) killed a large patch of my front lawn due to his draining the boilers hot water directly in the grass!! Working with the installer to address the issue (some form of compensation). Overall, satisfied with the finished product,

3 weeks ago Edited May 15, 2024

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Mary

The whole process was good. I have my walk in tub and it looks great. It functions as expected. I am pleased. The workers were respectful and cleaned up very nicely. I have already recommended Kohler and West Shore to others.

3 weeks ago

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Horace

We like the tube with the white brick luxstone walls. It is some what difficult to open and close the drain. It would be nice is it could be done with less effort.

1 week ago

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Bradford

I have requested more than one time that I get a copy of the contract through the mail because my mom is old school she does not reading emails I have not received I have requested a copy of the owners manual to the mail I have not received. I was told that I needed to replace my hot water heater and add a booster. Valve When filling up my tub tub, I run out of hot water. I am not satisfied.

1 week ago

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Kathleen

appreciated every aspect of entire project, from experience to personal touch, especially that of the install team!! have always appreciated kohler's reputation!!

1 week ago

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Patrick Bond

Just had a team from KOHLER out to do repairs to my system. There were 2 items of concern with my new installation. The first issue was the drainage of the tub was of concern. This was corrected when the plumbing involved plugged up and I required calling a professional plumber to remediate the issue which was most likely due to broken tiles in the pipes which came from preparation for the installation of KOHLER walk in tub. The plumber was surprised not to retrieve anything that would normally be the issue. Also in preparation for the plumber I had my septic tank flushed and cleaned over the weekend which did not alleviate the issue, and they said my septic tank and system was working properly. The other issue was the shower wand bar did not come away from the wall far enough and was spraying the water onto the faucet filling the tub, so anyone using the shower attachment would need to lean over the faucet to use, (very inconvenient). The team that showed up to do repairs had nothing to do since the plumber had taken care of the main issue of the plugged system, and they where unaware of the shower bar and had nothing to fix that issue, but said they would message to the sales person to see if there is a fix. I have yet to hear and did not know in advance that KOHLER was sending a team for my issue until hours before they arrived and was unsure of their reason for coming. Afterwards it made sense from my previous message I sent.

1 week ago

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Debbie Stone

I love the new walk in tub. It is just what we were looking for . Installation crew were great very professional . They explained everything very well to us on how tub works. They did a great job on putting our tub in. And could not believe all in one day. Great job! We will enjoy our walk in tub. Thank you all at New Bath Ronnie & Debbie Stone

1 week ago

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James

I paid a much higher cost than I thought, but was ok with that because Kohler, but then the installers did a crap job. We had agreed to take the entire room to the studs and then install new drywall/board for the tub and surround. They didn’t take down to the studs and they didn’t do a complete drywall/board install around the tub. Not happy at all! I am from WI and have always been impressed with Kohler that is why I was willing to pay 30k for just the tub install.

1 week ago

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Julio

Professional service. Everything completed on schedule. Was brought in multiple times to review status or preferences. Left work area immaculate when completed.

3 weeks ago

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Janet

Sales rep very knowledgeable and friendly. Answered all our questions. Installers were quick and efficient. Did a great installation and cleaned up afterwards.

3 weeks ago

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William

The walk in tub is designed for people 5'6" and under. For a person taller than 5'6", a full tub of water only comes to below the armpits. This does not help neck and shoulder issues. I am 6' tall. The rest of the tub is fine. Fit and finish are fine. On first fill, hot water ran out when level was 12' below full. Rectified by my increasing the water heater temp to 135 degrees. Suggest re-engineering seat down a few inches. Use a 6' model.

3 weeks ago

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Jammey

What can you say? Every job no matter how big or how small can have 'fine point details' that need discussion. Some points missed by me 'The Consumer' by not reading an instruction manual for instance. KOHLER was very patient and had a representative come over to review things and coach me thru 'items of concern' that actually ended up being a 'none factor' - Thank You 'Other items' that came up, KOHLER took care of immediately [sometimes it takes a day or two to 'survey' everything]. Over all - well done.

2 weeks ago

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John Rutkowski

Installers arrived on time and installed our walking tub fast and efficiently. They were respectfully of our home by laying down turps so the floor was not damaged. The tub was installed in such a way you would never realize that it was added after the home was built. We are very pleased with the tub and recommended KOHLER if you decide to install one in your home.

2 weeks ago

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Merle

For the most. part we are very happy with our purchase and certainly enjoy the tub. We were disappointed in some of the things done here that the repair plumber noticed, ie. the drain cleaning was not working right so you did send a plumber out and he repaired it quickly and the access panel on the front left of the tub does not close properly because one of the magnits is to far back and not touching the door and Joe didn't have an extra magnet. The salesman told that the warranty would go with the house when we sell it but on the documents for the purchase it says the warranty stays with us and does not transfer to the new owner.

2 weeks ago

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Paul

Great quality of product and allowed us to update our guest shower to accommodate a family member with mobility issues.

1 week ago

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Michael

Loved the ease of installation and the obvious ease of use. This is helping my whole family with it's physical Health.

1 week ago

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Pooja Dubey

The SalesGuy just spoke for hours about Kohler legacy and history and paid no attention to our need. Lied about the dimensions of the walk in bath tub and other features. It really feels like I have been robbed of my hard earned money. One of the existing tiles in the bathroom was damaged, was promised a replacement and it has been weeks and no body has come to fix it.

2 weeks ago

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Ronnie

I'm very pleased with the walkin tub. It's relaxing and therapeutic, especially after a few hours of gardening and weeding.

3 weeks ago

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Robert

Great products. I had a stand up, walk in tub/shower installed. Great installation crew and the product itself is awesome.

3 weeks ago

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David

This walkin tub is marvelous! The two installers did a great job - looks great, performs great & is an important improvement to our home.

3 weeks ago

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Robert

They measured wrong and had to get a new shower pan made. It has been over 6 weeks and I have heard NOTHING. I am waiting on a call back from the call center. I paid New Bath $12,000 already. I was promised a callback today. The salesman I worked with has not returned my call from 3 days ago.

3 weeks ago

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Bob

Great team, did a beautiful job. The only negative drawback is, after repeated requests by me, Kohler has yet to get the Department of Labor & Industries out to inspect the electrical work they performed. I don't even know what that work entailed, and I don't want to suffer damages or be liable in the event of an electrical problem.

1 week ago

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Debbra

I think it was the worst investment we made for our house. Too hard to get in and out of. Takes longer to fill and drain than the salesman said.

5 days ago

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Gail Balch

Excellent service all the way - from sales person, to installers, to point of contact.

1 week ago

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Joseph

Excellent customer service. Couldn’t be happier with the product as well as the finished installation

3 weeks ago

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Cathy

When I called and talked to Alexis, she was not very helpful. But when I later talked to Jessica, she was very helpful. I wish someone would just call and tell me the truth about when my project will get started. I am in poor health and this was going to be a health treatment for me ( a very expensive one I might say) however if it helps it would be worth it. I am beginning to think I made a bad choice.

2 weeks ago

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Claire

Crew very professional. Also careful in protecting my floors and the vanity, etc. in the bathroom where they were working. The Koehler shower is a marvel. Nothing flimsy about it!

2 weeks ago

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Harry

Permit process is taking much longer than expected. They don't return my calls. I expected the installation done by now.

3 days ago

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Barbara

The customer service was excellent. Very responsive to our needs.

1 week ago

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Tasheka

Installment was excellent!! And very patient with me as to what my vision was. The team was nice and did great on communicating.

1 week ago

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Richard Rovere

So far my experience with West Lake / Kohler is very bad. The installation was scheduled for Thursday and Friday, May 2nd & 3rd. On Thursday the tup installers, Evan and Eric arrived. They were friendly and polite, but their attire looked like backwood moonshiners. The electrician showed up later that day. They were able to get the tub in the bathroom, but now the pocket door does not open as easy as it did before. The crew finished the installation and went back to Cape Coral and Ocala respectively. On Friday the city inspectors came and asked were were the contractors, and I said I do not know. That same day I discovered that the toilet they removed to but he tub in did not flush. They also did not put the toilet paper roller back on, so I did that myself. They came back Monday and fixed the toilet, but the work was not installation was not neat or clean. The electrical inspector came to day but the electrical contractor did not show up. The inspector opened up on of the panels and I able to see ruble and debrie that should have been cleaned out. So far I a very disappointed and I would not recommend Kohler, because their installation team is not good. I hope the tub works, without passing the inspections, I was told by the city that it may not be safe to use the walk in tub.

2 weeks ago

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Connie

West Shore Homes did a fantastic job putting in my new Walk-in tub!! Shane and Travis worked long hours and I am really enjoying all the great features of Kohler.

3 weeks ago

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Patricia

Great value very good service excellent people installation

1 week ago

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D Zimmerman

Everything from the estimate to the install was quite professional.

2 weeks ago

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Karin Hillhouse

Everything about the Kohler walk-in tub product and installation is perfect!!!

2 weeks ago

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George Martin

Kohler is exceptional products produced by an exceptional company.

3 weeks ago

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Barbara

I am throughly happy with my tub. The install was excellent and done in one day. Looking forward to using it to ease my old bones.

2 weeks ago

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Janice

Mollie was exceedingly personable and informative and seemed quite thorough in her checking the house for a fit for the product.

3 weeks ago

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Steve Vance

They were very professional from introduction to install.

2 weeks ago

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James

Liked everything from start to installation

2 weeks ago

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Debra

My special needs sister and her room mates loves it!

2 weeks ago