How can a VoIP technology suite help with remote work?
Everyday more and more people are infected with COVID-19, better known as the coronavirus, causing a panic all over the world. One of the best ways to combat this spread is by staying away from large groups of people. Consequently, many offices are allowing their employees to work remotely at home. As the need for remote work increases, more companies are searching for ways they can keep work going and move their companies forward.
Voice over Internet Protocol (VoIP) will help employees work from home more efficiently and with as much normalcy as possible. “VoIP will be an increasing part of the solution as time goes on because it allows teams to collaborate and meet more easily.” VoIP will help your employees get work done and stay connected with their co-workers and clients," says Dr. Rishi Desai, MD, MPH, the Chief Medical Officer at Osmosis.
How does VoIP help?
1. Facilitate meeting and collaboration between team members and customers
As long as employees have the internet, they will be able to more easily collaborate with their team members through messaging and other means that are offered in a typical VoIP technology package. “The main reason VoIP facilitates remote work is that it allows employees to conduct their day-to-day business activities as if they were physically in the office, without disrupting their workflow,” explains Jovan Milenkoviv, co-founder of Kommando Tech. This will be crucial for businesses to keep their work on schedule and keep everyone on the same page.
Norhanie Pangulima, an employee outreach consultant at Centriq, says, “Of course, the major issue to overcome when people are working out of the office is to stay in touch. Traditional phone systems are just not equipped to do this effectively, which can then make remote working hard. Especially now, with the spread of the Coronavirus, working remotely is the only way to go and making use of Voice over Internet Protocol (VoIP) technologies is the key to successful interaction.”
2. Easily share documents, etc. with anyone in the company
While working remotely, employees will still need to send files and documents to each other in order to keep things moving and stay on the same page. Jeremy Harrison, co-founder of the business site Hustle Life, says, “By using VoIP, you'll be able to send and receive data, files, photos, videos, etc. to one another, as long as you have an internet connection.” The importance of this feature goes beyond the ease of sharing files between employees. Because it is through a secure medium, your company's privacy is protected and is protected from hackers and other outside threats.
3. Video capabilities can all but mimic an in-person meeting
Keep your employees informed and connected by offering the video conferencing capabilites that VoIP technology offers. With this feature, your employees can continue having their collaboration meetings, one-on-ones, and all hands meetings. Many different video conferencing options offer different features. Make sure you know your must-have video capabilities to give your employees the best experience possible.
4. Record customers phone calls so the decision makers can all be in on the action
Harrison says, “With VoIP technology, you can readily get in touch with your customers wherever they may be. Since communication is real-time, you'll be able to sort out customer issues instantly. This boosts customer experience which ultimately works in your favor.”
When employees are working from home, sometimes it can be harder for managers to be completely dialed in on the action. With VoIP technology, every customer call that employees take can be recorded, so if there is any misunderstanding on the phone call, the manager can take care of it and be completely informed on what the situation is.
Erol Toker, CEO of Truly.co agrees, “Listening to the buzz of conversations in the background is often the quickest way leaders of customer-facing teams get a pulse of team activity. A quiet floor means we're not talking to customers. This goes away when working remotely. Become more customer-centric by actually listening to the customer and incorporating the voice of the customer in organizations is often like a bad game of telephone. By the time the customer input makes it to the person making a decision, the information has changed and value is lost. With a VOIP solution that records phone calls in a compliant manner, the voice of the customer in original form is available for decision makers to listen to and use to make decisions wherever they're working from.”
5. Store everything in a cloud to protect security
All the customer reports, documents, etc. can be easily stored using VoIP technology. Leonard Ang, a writer for enKo Products says, “This technology also enables managers of an organization to handle their networks and needed software with the help of a cloud. This cloud eliminates the need for flash drives which when lost, could be a security threat if it has sensitive data. This technology helps employers convey their instructions to their employees no matter where they are.”
Fortunately, it is not too late to get your company set up with a VoIP technology suite to help your employees transition to a largely remote work situation. Read reviews from real consumers and company summaries to find out what VoIP company works best for your business.