RingCentral vs Vonage
verified_user
Overview
RingCentral
N/A
N/A
N/A
23 Years
Vonage
Individual User (e.g. per user per month), Organization Size (e.g. 1–10 users, 11–50 users, etc.), Contact for Details
Monthly
Phone, Team Messaging/Chat
Undisclosed
Ratings
RingCentral
Vonage
Reviews
RingCentral
Reviews
Vonage
Reviews for RingCentral
Helpful Favorable Review
HO1 Charles Town, WV
Ring Central is the first VOIP service I ever used, and I used it for years as the main phone system for my auto repair business. It was to set up the phone menu, and had a great set of features to provide extensions and direct phone calls to different employees (estimators, service techs, managers, etc), as well as to track missed calls, check on how employees are talking to customers, record specialized messages.
2 months ago
Helpful Critical Review
Kimberly Hillsboro, OR
Our company has lost thousands of dollars each day due to continual issues with the RC system and spent hours upon hours with the incompetent staff members who were unable to solve our issues. We eventually found ways to solve and workaround the seemingly unsolvable issues on our own until we switch to a different service. DO NOT RECOMMEND.
2 years ago
Reviews for Vonage
Helpful Favorable Review
Review Source
Donna Evans American Fork, UT
Love the price on calling out of the country. It took them a while to get us set up but know that it is I love it.
3 years ago
Helpful Critical Review
D.Smith Chicago, IL
I have been with Vonage since 2014. I am ready to leave. Their customer service has diminished greatly. The lines dropped a lot. Then they want to nick and dime you for features. Their billing is not consistent. You pay one price and you look up the next month and it does not match the price on your invoice. They outsourced the customer service call center it is impossible to get someone on the phone even before the pandemic
1 year ago
