RingCentral vs Vonage

RingCentral and Vonage are Voice over Internet Protocol (VoIP) providers that offer extensive communication features to their clients. RingCentral pricing starts at $24.99 per user for 2–20 users per month. While Vonage offers $14.99 per user for 20–99 users per month along with residential plans. With RingCentral, you are required to contact sales if you need more than 1,000 lines while Vonage requires you to contact the sales team if you need more than 100 lines. For those who may need more than 100 lines, it will be easier to get services from RingCentral since there won't be a need to call. If you haven’t worked with a VoIP provider before, talk to a representative no matter how many lines you need to purchase. 
RingCentral logo
#5 RingCentral
5.9 Overall Score
4.2
star star star star star_border
(47)
Vonage logo
#82 Vonage

Insufficient Reviews

3.7
star star star star_half star_border
(6)

Overview

RingCentral

Pricing Structure

N/A

Billing Cycle

N/A

Services

N/A

Time in Business

25 Years

Vonage

Individual User (e.g. per user per month), Organization Size (e.g. 1–10 users, 11–50 users, etc.), Contact for Details

Monthly

Phone, Team Messaging/Chat

Undisclosed

Ratings

RingCentral

Overall Score
5.9 of 10
Review Score
4.2
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Value for Money
4.1
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Quality of Product or Service
4.1
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Company Trustworthiness
4.1
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Likely to Recommend
7.6 of 10

Vonage

0.5 of 10
3.7
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3.8
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3.4
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3.2
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0.0 of 10

Reviews

RingCentral

Number of Reviews
47
Review Breakdown
4.2
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1 star
11%
2 star
2%
3 star
2%
4 star
30%
5 star
55%

Vonage

6
3.7
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1 star
33%
2 star
0%
3 star
0%
4 star
0%
5 star
67%

Reviews for RingCentral

Helpful Favorable Review

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Megan Frump

January 9th, 2024

DETAILS

RingCentral has really good products and I would recommend them I would say the only real con for me is that you never get anybody who speaks very good English and it can be very hard to understand people on the phone. They have pretty good pricing and their packages seem well put together.I would definitely recommend working with them, but just knowing upfront that it might be hard to understand them.

Helpful Critical Review

star star star_border star_border star_border

Amanda George

July 14th, 2023

DETAILS

The VOIP is nice because allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. The prices were also fair and reasonable. I just didn't find it personally useful for me.

Reviews for Vonage

Helpful Favorable Review

star star star star star

Donna Evans

February 13th, 2019

DETAILS

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Review Source

Love the price on calling out of the country. It took them a while to get us set up but know that it is I love it.

Helpful Critical Review

star star_border star_border star_border star_border

D.Smith

December 21st, 2020

DETAILS

I have been with Vonage since 2014. I am ready to leave. Their customer service has diminished greatly. The lines dropped a lot. Then they want to nick and dime you for features. Their billing is not consistent. You pay one price and you look up the next month and it does not match the price on your invoice. They outsourced the customer service call center it is impossible to get someone on the phone even before the pandemic

The Final Word

RingCentral’s basic features for 2–20 users include unlimited phone calls and SMS messages within the United States and Canada, toll-free or local number, 100 toll-free minutes per month, voicemail to text, with 12 other features. Additional features are added as you move up to the premium plans. 

Vonage offers similar features in its basic package for 20–99 users include unlimited calling and SMS messages within the United States and Canada, a mobile app, a desktop app, VonageFlow, and several other features. 

The basic Vonage plan requires a mobile device while RingCentral only requires a desk phone. Neither company requires a contract but with RingCentral, customers get a monthly discount if they sign up for a multiyear contract. Customers can also save up to 40 percent if they pay annually with RingCentral VoIP plans. 

Overall, each company offers extensive VoIP features and will strive to meet your needs. Vonage caters to medium size companies and residential services while RingCentral can fit the needs of both small businesses and enterprise companies. As your business grows, your VoIP plan can grow with you when you choose RingCentral. Both VoIP providers have a four-star rating on Best Company. However, RingCentral is going to be the better option because it is ranked within the top five VoIP providers on Best Company, contracts are not required, and it offers competitive pricing for your growing business.

Top Choice

RingCentral Logo
RingCentral

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