1. RingCentral vs Vonage

RingCentral vs Vonage

RingCentral and Vonage are Voice over Internet Protocol (VoIP) providers that offer extensive communication features to their clients. RingCentral pricing starts at $24.99 per user for 2–20 users per month. While Vonage offers $14.99 per user for 20–99 users per month along with residential plans. With RingCentral, you are required to contact sales if you need more than 1,000 lines while Vonage requires you to contact the sales team if you need more than 100 lines. For those who may need more than 100 lines, it will be easier to get services from RingCentral since there won't be a need to call. If you haven’t worked with a VoIP provider before, talk to a representative no matter how many lines you need to purchase. 
RingCentral logo verified_user
#1 RingCentral
9.4 Overall Score
4.1
starstarstarstarstar_half
(37)
Vonage logo
#12 Vonage
3.2 Overall Score
4.2
starstarstarstarstar_half
(5)

Overview

RingCentral

Vonage

Upfront Price
Upfront Price
Undisclosed
Undisclosed
Monthly Price
Monthly Price
$19.99–$69.99 per User
$14.99–$39.99 per User
Contract Length
Contract Length
No Contract Required
Month-To-Month Contracts Available
Mobile App
Mobile App
Yes
Time In Business
Time In Business
21 Years
19 Years

Ratings

RingCentral

Vonage

Overall Score
Overall Score
9.4 of 10
3.2 of 10
Review Score
Review Score
4.1
starstarstarstarstar_half
4.2
starstarstarstarstar_half
Value for Money
Value for Money
3.8
starstarstarstar_halfstar_border
4.0
starstarstarstarstar_halfstar_border
Quality of Product or Service
Quality of Product or Service
3.8
starstarstarstar_halfstar_border
4.0
starstarstarstarstar_halfstar_border
Customer Service
Customer Service
4.0
starstarstarstarstar_halfstar_border
3.8
starstarstarstar_halfstar_border
Company Trustworthiness
Company Trustworthiness
3.9
starstarstarstar_halfstar_border
3.8
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Likely to Recommend
Likely to Recommend
6.8 of 10
0.0 of 10

Reviews

RingCentral

Vonage

Number of Reviews
Number of Reviews
37
5
Review Breakdown
Review Breakdown
4.1
starstarstarstarstar_half
5 star
54%
4 star
30%
3 star
3%
2 star
0%
1 star
14%
4.2
starstarstarstarstar_half
5 star
80%
4 star
0%
3 star
0%
2 star
0%
1 star
20%

Reviews for RingCentral

Helpful Favorable Review

starstarstarstarstar

Natasha Harris

October 28th, 2020 Miami Beach, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The best thing I like about ring central is that no matter what they stay with you until the job is done. Coming into a new position I had update a lot of things with the system such as company greetings, names , extensions etc. It was a very good learning experience, and even if the task I was asking was not obtainable through regular actions a work around was created my request could be completed.


Helpful Critical Review

starstar_borderstar_borderstar_borderstar_border

Kimberly

October 28th, 2020 Hillsboro, OR DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Our company has lost thousands of dollars each day due to continual issues with the RC system and spent hours upon hours with the incompetent staff members who were unable to solve our issues. We eventually found ways to solve and workaround the seemingly unsolvable issues on our own until we switch to a different service. DO NOT RECOMMEND.


Reviews for Vonage

Helpful Favorable Review

starstarstarstarstar

Donna Evans

October 28th, 2020 American Fork, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Love the price on calling out of the country. It took them a while to get us set up but know that it is I love it.


Helpful Critical Review

starstar_borderstar_borderstar_borderstar_border

G Rezk

October 28th, 2020 Irvine, CA DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Scammers with their plan effective date. Their overage rates are excessive. Customer service is awful and not knowledgeable and to a point tat is deceiving.


The Final Word

RingCentral’s basic features for 2–20 users include unlimited phone calls and SMS messages within the United States and Canada, toll-free or local number, 100 toll-free minutes per month, voicemail to text, with 12 other features. Additional features are added as you move up to the premium plans. 

Vonage offers similar features in its basic package for 20–99 users include unlimited calling and SMS messages within the United States and Canada, a mobile app, a desktop app, VonageFlow, and several other features. 

The basic Vonage plan requires a mobile device while RingCentral only requires a desk phone. Neither company requires a contract but with RingCentral, customers get a monthly discount if they sign up for a multiyear contract. Customers can also save up to 40 percent if they pay annually with RingCentral VoIP plans. 

Overall, each company offers extensive VoIP features and will strive to meet your needs. Vonage caters to medium size companies and residential services while RingCentral can fit the needs of both small businesses and enterprise companies. As your business grows, your VoIP plan can grow with you when you choose RingCentral. Both VoIP providers have a four-star rating on Best Company. However, RingCentral is going to be the better option because it is ranked within the top five VoIP providers on Best Company, contracts are not required, and it offers competitive pricing for your growing business.

top choice

RingCentral
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