RingCentral vs Vonage

The best thing I like about ring central is that no matter what they stay with you until the job is done. Coming into a new position I had update a lot of things with the system such as company greetings, names , extensions etc. It was a very good learning experience, and even if the task I was asking was not obtainable through regular actions a work around was created my request could be completed.

Our company has lost thousands of dollars each day due to continual issues with the RC system and spent hours upon hours with the incompetent staff members who were unable to solve our issues. We eventually found ways to solve and workaround the seemingly unsolvable issues on our own until we switch to a different service. DO NOT RECOMMEND.

Love the price on calling out of the country. It took them a while to get us set up but know that it is I love it.

I have been with Vonage since 2014. I am ready to leave. Their customer service has diminished greatly. The lines dropped a lot. Then they want to nick and dime you for features. Their billing is not consistent. You pay one price and you look up the next month and it does not match the price on your invoice. They outsourced the customer service call center it is impossible to get someone on the phone even before the pandemic