RingCentral vs Vonage

Whitney Troxel
Whitney Troxel | Contributor
RingCentral and Vonage are Voice over Internet Protocol (VoIP) providers that offer extensive communication features to their clients. RingCentral pricing starts at $24.99 per user for 2–20 users per month. While Vonage offers $14.99 per user for 20–99 users per month along with residential plans. With RingCentral, you are required to contact sales if you need more than 1,000 lines while Vonage requires you to contact the sales team if you need more than 100 lines. For those who may need more than 100 lines, it will be easier to get services from RingCentral since there won't be a need to call. If you haven’t worked with a VoIP provider before, talk to a representative no matter how many lines you need to purchase. 
RingCentral logo verified_user
#1 RingCentral
9.6 Overall Score
4.2
star star star star star_border
(41)
Vonage logo
#13 Vonage Insufficient Reviews
3.7
star star star star_half star_border
(6)

Overview

RingCentral

Upfront Price

Undisclosed

Monthly Price

$19.99–$69.99 per User

Contract Length

No Contract Required

Mobile App

Yes

Time in Business

22 Years

Vonage

Undisclosed

$14.99–$39.99 per User

Month-To-Month Contracts Available

N/A

20 Years

Ratings

RingCentral

Overall Score
9.6 of 10
Review Score
4.2
star star star star star_border
Value for Money
4.0
star star star star star_border
Quality of Product or Service
4.0
star star star star star_border
Company Trustworthiness
4.1
star star star star star_border
Likely to Recommend
7.4 of 10

Vonage

3.2 of 10
3.7
star star star star_half star_border
3.8
star star star star star_border
3.4
star star star star_half star_border
3.2
star star star star_border star_border
0.0 of 10

Reviews

RingCentral

Number of Reviews
41
Review Breakdown
4.2
star star star star star_border
5 star
56%
4 star
29%
3 star
2%
2 star
0%
1 star
12%

Vonage

6
3.7
star star star star_half star_border
5 star
67%
4 star
0%
3 star
0%
2 star
0%
1 star
33%

Reviews for RingCentral

Helpful Favorable Review

star star star star star

Natasha Harris Miami Beach, FL

The best thing I like about ring central is that no matter what they stay with you until the job is done. Coming into a new position I had update a lot of things with the system such as company greetings, names , extensions etc. It was a very good learning experience, and even if the task I was asking was not obtainable through regular actions a work around was created my request could be completed.

1 year ago

Helpful Critical Review

star star_border star_border star_border star_border

Kimberly Hillsboro, OR

Our company has lost thousands of dollars each day due to continual issues with the RC system and spent hours upon hours with the incompetent staff members who were unable to solve our issues. We eventually found ways to solve and workaround the seemingly unsolvable issues on our own until we switch to a different service. DO NOT RECOMMEND.

1 year ago

Reviews for Vonage

Helpful Favorable Review

check_circle

Review Source

star star star star star

Donna Evans American Fork, UT

Love the price on calling out of the country. It took them a while to get us set up but know that it is I love it.

2 years ago

Helpful Critical Review

star star_border star_border star_border star_border

D.Smith Chicago, IL

I have been with Vonage since 2014. I am ready to leave. Their customer service has diminished greatly. The lines dropped a lot. Then they want to nick and dime you for features. Their billing is not consistent. You pay one price and you look up the next month and it does not match the price on your invoice. They outsourced the customer service call center it is impossible to get someone on the phone even before the pandemic

9 months ago

The Final Word

RingCentral’s basic features for 2–20 users include unlimited phone calls and SMS messages within the United States and Canada, toll-free or local number, 100 toll-free minutes per month, voicemail to text, with 12 other features. Additional features are added as you move up to the premium plans. 

Vonage offers similar features in its basic package for 20–99 users include unlimited calling and SMS messages within the United States and Canada, a mobile app, a desktop app, VonageFlow, and several other features. 

The basic Vonage plan requires a mobile device while RingCentral only requires a desk phone. Neither company requires a contract but with RingCentral, customers get a monthly discount if they sign up for a multiyear contract. Customers can also save up to 40 percent if they pay annually with RingCentral VoIP plans. 

Overall, each company offers extensive VoIP features and will strive to meet your needs. Vonage caters to medium size companies and residential services while RingCentral can fit the needs of both small businesses and enterprise companies. As your business grows, your VoIP plan can grow with you when you choose RingCentral. Both VoIP providers have a four-star rating on Best Company. However, RingCentral is going to be the better option because it is ranked within the top five VoIP providers on Best Company, contracts are not required, and it offers competitive pricing for your growing business.

Top Choice

RingCentral Logo
RingCentral

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