RingCentral vs 8x8

RingCentral and 8x8 Inc. are Voice over Internet Protocol (VoIP) providers that offer extensive communication features to their clients. RingCentral pricing starts at $24.99 per user for 2–20 users per month. 8x8 service plans start at $22 per user per month if you have over 1,000 users. For both companies, prices vary depending on the number of seats needed. While both providers offer competitive pricing, RingCentral takes the lead for its ability to serve both large and small businesses. 
RingCentral logo verified_user
#1 RingCentral
8.9 Overall Score
4.2
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(35)
8x8 logo verified_user
#8 8x8
3.8 Overall Score
0
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(0)

Overview

RingCentral

8x8

Upfront Price
Upfront Price
Undisclosed
Undisclosed
Monthly Price
Monthly Price
$19.99–$69.99 per User
$22–$175 per User
Contract Length
Contract Length
No Contract Required
12 Months
Mobile App
Mobile App
Yes
Time In Business
Time In Business
21 Years
33 Years

Ratings

RingCentral

8x8

Overall Score
Overall Score
8.9 of 10
3.8 of 10
Review Score
Review Score
4.2
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0.0
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Value for Money
Value for Money
4.0
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0.0
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Quality of Product or Service
Quality of Product or Service
4.0
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0.0
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Customer Service
Customer Service
3.9
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0.0
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Company Trustworthiness
Company Trustworthiness
4.1
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0.0
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Likely to Recommend
Likely to Recommend
7.3 of 10
0.0 of 10

Reviews

RingCentral

8x8

Number of Reviews
Number of Reviews
35
0
Review Breakdown
Review Breakdown
4.2
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5 star
54%
4 star
31%
3 star
3%
2 star
0%
1 star
11%
0.0
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5 star
0%
4 star
0%
3 star
0%
2 star
0%
1 star
0%

Reviews for RingCentral

Helpful Favorable Review

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Natasha Harris

January 29th, 2020 Miami Beach, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The best thing I like about ring central is that no matter what they stay with you until the job is done. Coming into a new position I had update a lot of things with the system such as company greetings, names , extensions etc. It was a very good learning experience, and even if the task I was asking was not obtainable through regular actions a work around was created my request could be completed.


Helpful Critical Review

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Kimberly

March 2nd, 2020 Hillsboro, OR DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
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Customer service
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Company trustworthiness
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Our company has lost thousands of dollars each day due to continual issues with the RC system and spent hours upon hours with the incompetent staff members who were unable to solve our issues. We eventually found ways to solve and workaround the seemingly unsolvable issues on our own until we switch to a different service. DO NOT RECOMMEND.


Reviews for 8x8

Helpful Favorable Review

None Available

Helpful Critical Review

None Available

The Final Word

RingCentral’s basic features for 2–20 users include unlimited phone calls and SMS messages within the United States and Canada, toll-free or local number, 100 toll-free minutes per month, voicemail to text, with 12 other features. Additional features are added as you move up to the premium plans. 

8x8 offers similar features in its basic service plan for companies needing lines for more than 1,000 users. Pricing for small businesses needing 1–99 lines starts at $28 per user per month. This plan includes unlimited calling within 14 countries, auto-attendant, mobile and desktop apps, team messaging, and more. While the price is slightly lower than RingCentral, 8x8 is only ideal if you run a large corporation. RingCentral doesn’t cost much more and offers features that are ideal for a smaller company while also providing the support a larger corporation may need. 

While RingCentral does not require a contract, customers can get a discount when signing up for a multi-year contract. The upside to no contract is that there will be no early termination fees or cancellation fees if you decide to switch. 8x8 requires at least a 12–month contract when signing up for its VoIP services which can turn some people away. 

Overall, both companies offer a wide variety of services and competitive pricing. After some research, we have come to the conclusion that RingCentral offers affordable pricing and services for both small and large companies. 8x8 tends to cater to those in large corporations. Per Best Company ranking, 8x8 currently does not rank among VoIP providers while RingCentral scores within the top five. After a thorough comparison, RingCentral takes the lead with competitive pricing, a vast number of features for both small and large companies, and no contract required.

top choice

RingCentral
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