RingCentral vs 8x8

Whitney Troxel
Whitney Troxel | Contributor
RingCentral and 8x8 Inc. are Voice over Internet Protocol (VoIP) providers that offer extensive communication features to their clients. RingCentral pricing starts at $24.99 per user for 2–20 users per month. 8x8 service plans start at $22 per user per month if you have over 1,000 users. For both companies, prices vary depending on the number of seats needed. While both providers offer competitive pricing, RingCentral takes the lead for its ability to serve both large and small businesses. 
RingCentral logo verified_user
#1 RingCentral
9.6 Overall Score
4.2
star star star star star_half
(40)
8x8 logo verified_user
#15 8x8 Insufficient Reviews
1.0
star star_border star_border star_border star_border
(1)

Overview

RingCentral

Upfront Price

Undisclosed

Monthly Price

$19.99–$69.99 per User

Contract Length

No Contract Required

Mobile App

Yes

Time in Business

22 Years

8x8

Undisclosed

$22–$175 per User

12 Months

N/A

34 Years

Ratings

RingCentral

Overall Score
9.6 of 10
Review Score
4.2
star star star star star_half
Value for Money
3.9
star star star star_half star_border
Quality of Product or Service
3.9
star star star star_half star_border
Company Trustworthiness
4.0
star star star star star_border
Likely to Recommend
7.2 of 10

8x8

3.0 of 10
1.0
star star_border star_border star_border star_border
3.0
star star star star_border star_border
3.0
star star star star_border star_border
1.0
star star_border star_border star_border star_border
0.0 of 10

Reviews

RingCentral

Number of Reviews
40
Review Breakdown
4.2
star star star star star_half
5 star
58%
4 star
28%
3 star
3%
2 star
0%
1 star
13%

8x8

1
1.0
star star_border star_border star_border star_border
5 star
0%
4 star
0%
3 star
0%
2 star
0%
1 star
100%

Reviews for RingCentral

Helpful Favorable Review

star star star star star

Tiffany I Gaithersburg, MD

Ring is such a great security service. Being able to see what’s going on in front of your house as well as your neighborhood gives you piece of mind. Able to keep track of deliveries right on my phone while I’m at work

1 month ago

Helpful Critical Review

star star_border star_border star_border star_border

Kimberly Hillsboro, OR

Our company has lost thousands of dollars each day due to continual issues with the RC system and spent hours upon hours with the incompetent staff members who were unable to solve our issues. We eventually found ways to solve and workaround the seemingly unsolvable issues on our own until we switch to a different service. DO NOT RECOMMEND.

1 year ago

Reviews for 8x8

Helpful Favorable Review

None Available

Helpful Critical Review

star star_border star_border star_border star_border

Michael Burnham Watertown, WI

This is a deeply unethical company with a barely-passable service and bad customer service. The configuration user interface of the product is hideous and trapped in a 640x480 world while everyone else has moved on to responsive webpages. Technical support is virtually non-existent and the technology and reporting lags behind most of their competitors. Once you sign up, you are basically forgotten. Four years later, I cancel and attempt to leave for a better and less-expensive service, and they spring over $2400 of early termination fees because "I didn't terminate on my anniversary date". This being based upon hidden terms buried on a terms/conditions page that isn't referenced ever during the month-to-month renewals. Run away from these guys.

10 months ago

The Final Word

RingCentral’s basic features for 2–20 users include unlimited phone calls and SMS messages within the United States and Canada, toll-free or local number, 100 toll-free minutes per month, voicemail to text, with 12 other features. Additional features are added as you move up to the premium plans. 

8x8 offers similar features in its basic service plan for companies needing lines for more than 1,000 users. Pricing for small businesses needing 1–99 lines starts at $28 per user per month. This plan includes unlimited calling within 14 countries, auto-attendant, mobile and desktop apps, team messaging, and more. While the price is slightly lower than RingCentral, 8x8 is only ideal if you run a large corporation. RingCentral doesn’t cost much more and offers features that are ideal for a smaller company while also providing the support a larger corporation may need. 

While RingCentral does not require a contract, customers can get a discount when signing up for a multi-year contract. The upside to no contract is that there will be no early termination fees or cancellation fees if you decide to switch. 8x8 requires at least a 12–month contract when signing up for its VoIP services which can turn some people away. 

Overall, both companies offer a wide variety of services and competitive pricing. After some research, we have come to the conclusion that RingCentral offers affordable pricing and services for both small and large companies. 8x8 tends to cater to those in large corporations. Per Best Company ranking, 8x8 currently does not rank among VoIP providers while RingCentral scores within the top five. After a thorough comparison, RingCentral takes the lead with competitive pricing, a vast number of features for both small and large companies, and no contract required.

Top Choice

RingCentral Logo
RingCentral

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