RingCentral vs 8x8
Overview
RingCentral
N/A
N/A
N/A
23 Years
8x8
Individual User (e.g. per user per month), Organization Size (e.g. 1–10 users, 11–50 users, etc.), Contact for Details
Monthly
Phone, Team Messaging/Chat
Undisclosed
Ratings
RingCentral
8x8
Reviews
RingCentral
Reviews
8x8
Reviews for RingCentral
Helpful Favorable Review
HO1
March 15th, 2022
Charles Town, WV
DETAILS
Ring Central is the first VOIP service I ever used, and I used it for years as the main phone system for my auto repair business. It was to set up the phone menu, and had a great set of features to provide extensions and direct phone calls to different employees (estimators, service techs, managers, etc), as well as to track missed calls, check on how employees are talking to customers, record specialized messages.
Helpful Critical Review
Kimberly
February 28th, 2020
Hillsboro, OR
DETAILS
Our company has lost thousands of dollars each day due to continual issues with the RC system and spent hours upon hours with the incompetent staff members who were unable to solve our issues. We eventually found ways to solve and workaround the seemingly unsolvable issues on our own until we switch to a different service. DO NOT RECOMMEND.
Reviews for 8x8
Helpful Favorable Review
Helpful Critical Review
Michael Burnham
May 28th, 2020
Watertown, WI
DETAILS
This is a deeply unethical company with a barely-passable service and bad customer service. The configuration user interface of the product is hideous and trapped in a 640x480 world while everyone else has moved on to responsive webpages. Technical support is virtually non-existent and the technology and reporting lags behind most of their competitors. Once you sign up, you are basically forgotten. Four years later, I cancel and attempt to leave for a better and less-expensive service, and they spring over $2400 of early termination fees because "I didn't terminate on my anniversary date". This being based upon hidden terms buried on a terms/conditions page that isn't referenced ever during the month-to-month renewals. Run away from these guys.
The Final Word
8x8 offers similar features in its basic service plan for companies needing lines for more than 1,000 users. Pricing for small businesses needing 1–99 lines starts at $28 per user per month. This plan includes unlimited calling within 14 countries, auto-attendant, mobile and desktop apps, team messaging, and more. While the price is slightly lower than RingCentral, 8x8 is only ideal if you run a large corporation. RingCentral doesn’t cost much more and offers features that are ideal for a smaller company while also providing the support a larger corporation may need.
While RingCentral does not require a contract, customers can get a discount when signing up for a multi-year contract. The upside to no contract is that there will be no early termination fees or cancellation fees if you decide to switch. 8x8 requires at least a 12–month contract when signing up for its VoIP services which can turn some people away.
Overall, both companies offer a wide variety of services and competitive pricing. After some research, we have come to the conclusion that RingCentral offers affordable pricing and services for both small and large companies. 8x8 tends to cater to those in large corporations. Per Best Company ranking, 8x8 currently does not rank among VoIP providers while RingCentral scores within the top five. After a thorough comparison, RingCentral takes the lead with competitive pricing, a vast number of features for both small and large companies, and no contract required.
