Vonage vs Nextiva

Whitney Troxel
Whitney Troxel | Contributor
Vonage and Nextiva both offer state-of-the-art VoIP services and technology. Vonage offers pricing that starts at $14.99 per user for 20–99 users per month along with residential plans. Nextiva’s prices range from $20–$30 per user per month. If you need more than 100 lines, you will be asked to contact the sales team at Vonage. While Nextiva requires you to contact the company for enterprise-level services, there is not a cap on the number of users listed. 
Vonage logo
#13 Vonage Insufficient Reviews
3.7
star star star star_half star_border
(6)
Nextiva logo verified_user
#9 Nextiva
3.4 Overall Score
3.6
star star star star_half star_border
(10)

Overview

Vonage

Upfront Price

Undisclosed

Monthly Price

$14.99–$39.99 per User

Contract Length

Month-To-Month Contracts Available

Mobile App

N/A

Time in Business

20 Years

Nextiva

Undisclosed

$20–$30 per User

Contract Not Required

N/A

13 Years

Ratings

Vonage

Overall Score
3.2 of 10
Review Score
3.7
star star star star_half star_border
Value for Money
3.8
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Quality of Product or Service
3.4
star star star star_half star_border
Company Trustworthiness
3.2
star star star star_border star_border
Likely to Recommend
0.0 of 10

Nextiva

3.4 of 10
3.6
star star star star_half star_border
3.0
star star star star_border star_border
2.7
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2.8
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2.5 of 10

Reviews

Vonage

Number of Reviews
6
Review Breakdown
3.7
star star star star_half star_border
5 star
67%
4 star
0%
3 star
0%
2 star
0%
1 star
33%

Nextiva

10
3.6
star star star star_half star_border
5 star
50%
4 star
20%
3 star
0%
2 star
0%
1 star
30%

Reviews for Vonage

Helpful Favorable Review

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Review Source

star star star star star

Donna Evans American Fork, UT

Love the price on calling out of the country. It took them a while to get us set up but know that it is I love it.

2 years ago

Helpful Critical Review

star star_border star_border star_border star_border

D.Smith Chicago, IL

I have been with Vonage since 2014. I am ready to leave. Their customer service has diminished greatly. The lines dropped a lot. Then they want to nick and dime you for features. Their billing is not consistent. You pay one price and you look up the next month and it does not match the price on your invoice. They outsourced the customer service call center it is impossible to get someone on the phone even before the pandemic

9 months ago

Reviews for Nextiva

Helpful Favorable Review

star star star star star

Tracy Lake Pleasant, NY

Our IT firm has worked with just about all the VoIP companies in Canada and the US and clients always rate Nextiva as their ISP of choice, because of the prices, service and excellent support. Nextiva’s FAX service is consistent and reliable.

3 years ago

Helpful Critical Review

star star_border star_border star_border star_border

Jerry Kraus Milliken, CO

Unreliable and bad customer service!! I had Nextiva's virtual fax service and I had several clients fax me docs that I did never received using Nextiva. When I called Nextiva to complain they sent me a test fax that always went through so they denied it was their fault - but it continued to happen at random. When I did receive faxes - sometimes I received them an hour or more after the client sent them. When I cancelled my service they refused to give me a refund for the time of the service i pre-paid for but did not use.

2 years ago

The Final Word

In the basic package provided by Vonage, features include unlimited calling and SMS messages within the United States and Canada, a mobile app, a desktop app, VonageFlow, and several other features. This plan also requires a mobile device. 

Nextiva offers similar features in its basic plan and takes pride in its ability to manage prospects and service customers. All Nextiva plans include 24/7 service and tech support and 99.999 percent uptime reliability. Businesses can bring their own VoIP phones or have the option to rent or purchase them from Nextiva. 

Vonage caters to medium size companies and residential services while Nextiva focuses on serving business and enterprise-level communication needs. Neither VoIP provider requires a contract but offer annual savings if you choose to sign up for a yearly contract. 

Choosing between the two providers depends on what your needs are. If you are looking for VoIP communication for a small business or even your home, then Vonage is the best option for you. For enterprise-level VoIP communication, Nextiva will be able to provide the level of support your company will need. Nextiva also allows your plan to grow with your business. If your small business is gaining traction, then you might want to consider Nextiva for your VoIP phone needs.

Top Choice

Nextiva Logo
Nextiva

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