4.5
6.1
Overall Score
Author: Kaitlyn Short
GoToConnect, formerly known as Jive Communications, is a leading in . It offers voice and services specially designed for small to large-scale with multiple employees and .
GoToConnect is a that offers plans for small , as well as communications services for large enterprises, including government agencies, contact centers, educational institutions, and hospitality companies.
Billing is on a per-user basis, so you can choose a plan that suits your without having to pay for extra devices or equipment. Softphone access is available via GoToConnect's web, desktop, and mobile for a seamless experience.
Read on for more pros and cons, plus from real customers.
GoToConnect-hosted offers and services with affordable pricing through a , without a great deal of commitment. No long-term contracts are required and billing is based on your total number of users. It runs on a month-to-month basis, which makes it easy to adjust your plan as your company and -base grows and expands through time. The standard pricing is as follows:
Custom pricing is available for 100+ users. Contact customer service for more info on GoToConnect.
Customers will typically only need one number to use GoToConnect because the system provides you with channels that act as a rollover line for . This allows your to field a large volume of inbound without the ever ringing busy. Additional can be purchased for $1.75 a month (or $5 a month if you are using a Tier 1 plan).
There is also the option of setting up a toll-free number for a rate of 1.9 cents per minute.
International calls to 52 countries are free for new GoToConnect customers, with a few exceptions. Additionally, administrators can designate which employees have access to international calling via the management platform.
In addition to voice calls, GoToConnect offers all of the unified communication and VoIP features you need to run a successful business, including:
Included with your subscription is softphone access via applications for your and computer, including an online web portal, as well as a desktop option.
GoToConnect also offers a feature called . allows the to map out their call flows using a drag-and-drop canvas. allows you to plan exactly where will go and gives you information, such as wait times, voicemail boxes, and more, and is customizable to any hours. You can also administer .
If you do encounter any problems during setup or regular use, GoToConnect offers and tech 24/7 via and live chat so you can receive assistance quickly. Because it is a cloud-based system, you can expect to be consistent and reliable. GoToConnect cloud uses distributed data centers and line fail-over systems in the event of any hardware or IP failure so you can easily recover from any potential system issue or failure.
GoToConnect requires a high-speed internet connection in order to successfully access its cloud-based . Unfortunately, obtaining high-speed internet is not provided by the company, and customers are required to support the with their own internet connection. This may not be ideal for small .
GoToConnect's cloud services have some great advantages for the compared to other providers. These include the following:
You can easily build a system that meets the needs of your company without having to pay for additional lines until you actually need them. GoToConnect's simple installation process is ideal for people who wish to avoid complicated setup procedures or don't have a lot of technical experience.
Since GoToConnect is a cloud-based
, you can be at peace knowing that your company's will run smoothly and can easily recover in the event of system or hardware failure.If you are a small
owner looking for a system that can readily grow with your company or you are in charge of a large-scale contact center or call-heavy and looking to help lower costs, GoToConnect offers competitive packages with 80+ collaboration products in their package on top of their hosted technology, like mobile and access for and , virtual fax, and call analytics.Check out GoToConnect customer reviews to help with your business phone system.
Attention: GoToConnect was formerly Jive Communication.
GoToConnect used to provide services under the name Jive Communication. Many of our reviews refer to the company by its former name.
Filter by:
Sort by:
Tyson Nielsen Boulder, CO
6 years ago
Matthew Haine Stamford, CT
6 years ago
Peter J Tabilang Honolulu, HI
6 years ago
W.D. Wheeler Mount Juliet, TN
6 years ago
Allan Boldt South Jordan, UT
6 years ago
United Methodist Spirit Lake, IA
6 years ago
Steve Loewy Rockville, MD
6 years ago
Valerie P. Centerville, UT
6 years ago
Jonathan
6 years ago
Mariet A. Arias Wyckoff, NJ
6 years ago
Review Source
Rischelle Mikkelson American Fork, UT
5 years ago
Rebecca Albuquerque, NM
6 years ago
Duane Wright Nacogdoches, TX
6 years ago
sandra payne Louisville, KY
6 years ago
Review Source
Tony Gibson American Fork, UT
5 years ago
Review Source
Craig Orem, UT
5 years ago
Review Source
Jeff B Orem, UT
5 years ago
Review Source
Ryan H American Fork, UT
5 years ago
Review Source
Brody B Orem, UT
5 years ago
Review Source
Brennan Orem, UT
5 years ago
Stephen Hetrick Harrisburg, PA
6 years ago
Andrew Raymer
6 years ago
Review Source
Shawn American Fork, UT
5 years ago
Melinda Raymond
6 years ago
Review Source
Savanna Caver Orem, UT
5 years ago
Gavin Schmalz Saratoga Springs, UT
6 years ago
Reply from GoToConnect
Oct. 19th, 2018
Paul Harrison Austin, TX
6 years ago
Ira Blacker Las Vegas, NV
6 years ago
Shawn Gray Sr. Austin, TX
6 years ago
Review Source
Tawnya Draper, UT
5 years ago
Andrea Salt Lake City, UT
6 years ago
Dane robertson Provo, UT
5 years ago
Reply from GoToConnect
Jun. 11th, 2019
Review Source
Amanda Lehi, UT
5 years ago
Mitch Krull Pleasant Grove, UT
6 years ago
Frank American Fork, UT
7 years ago
Review Source
Bethany Simko Pleasant Grove, UT
6 years ago
Reply from GoToConnect
Oct. 16th, 2018
We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.
© 2024 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information