Name: Tax Defense Network
Rating: 4.5

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Verified Customer

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Garvin Charlotte, NC

The guy I spoke with the first time, he always called me back and if I'm doing alright. They really took care of me.

5 years ago

Reply from Tax Defense Network

Garvin,

How are you doing? I;m happy to hear that you felt well taken care of throughout this journey.

Dec. 18th, 2018

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Leila Dingmans Ferry, PA

They did nothing with my case for almost a year with my case. I'm still acruing interest and penalities and everything. They didn't even help with how I was supposed to pay them. It was a nightmare with the federal stuff. It was an awful experience.

5 years ago

Reply from Tax Defense Network

Leila,

We never want to hear this. Please contact us at 888-829-0563. Either allow us to help fix this or see what we can do better moving forward.

Dec. 18th, 2018

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Marta Willard, OH

They're not as consistent in getting back to me and following through on things. They were able to clear up one thing and not really any of the other one yet.

5 years ago

Reply from Tax Defense Network

Marta,

Please contact us at 888-829-0563 so we can look further into this.

Dec. 18th, 2018

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Anonymous Oconomowoc, WI

A lot of times I didn't get a call back for a long time and again we're still hanging and waiting for another finality on yet another turn. They were helpful in the long run.

5 years ago

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Daniel Phoenix, AZ

Everything we needed done got done, but there were some close shaves that sometimes the response time wasn't always what I was hoping for.

5 years ago

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John

It seems like they've always been able to answer all the questions I've had. They still keep working for me so that's good.

5 years ago

Reply from Tax Defense Network

John,

Thank you for your review. We are glad that your are pleased with your experience.

Dec. 14th, 2018

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Timothy Acton, CA

I still don't have my issues resolved. They were always on top of everything for collecting my money but they never did follow through with the work they were supposed to do. They are a terrible company and haven't resolved my issues even though it has been a year.

5 years ago

Reply from Tax Defense Network

Timothy,

Please contact us at 888-829-0563 so we can fix this.

Dec. 14th, 2018

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George

Customer service was very friendly and helpful. I made a very good decision going with this company.

5 years ago

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George,

Picking us is a great decision. Happy to hear that you're happy with the outcome.

Dec. 14th, 2018

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Howard New Castle, DE

This company is personable, and stayed in touch with us. They always answered the phone and got the job done.

5 years ago

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Howard,

Thank you so much for your review. We are happy we could get the job done for you.

Dec. 14th, 2018

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Joyce Peach Bottom, PA

They haven't done anything yet. They never did my taxes and I don't even hear from them. The first person I talked to sounded like everything was going to be wonderful but I didn't talk to anybody since and that was back in February or March.

5 years ago

Reply from Tax Defense Network

Joyce,

Please contact us at 888-829-0563. I would like to get you answers on your case and back on track.

Dec. 14th, 2018

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Claribel

They requested some documents and I told them I couldn't come up with the documents however I could come provide alternative documents and the lady was arguementative. It's a lack of communication from the client to the customer. The rest of the staff is no efficient.

5 years ago

Reply from Tax Defense Network

Claribel,

Please contact us at 888-829-0563 so we can look further into this.

Dec. 14th, 2018

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Maurice

Every time I called, they were there to help me. The lady that worked with me every time did a very good job.

5 years ago

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Maurice,

Thank you for your review. This is great news.

Dec. 14th, 2018

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William Charlotte, NC

It was the best company I could find to help me out and they did a great job. Just took a long time, that's all.

5 years ago

Reply from Tax Defense Network

William,

Some things do take time and we want to ensure that your case is handled with care. Thank you for being patient throughout the process and allowing us to help you.

Dec. 14th, 2018

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Gc

Not always getting back when promised . They have planned conference call meetings , and not call . This is after I rearranged my schedule for the call .

5 years ago

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Erika,

We never want our customers to feel that way! Please contact us at 888-829-0563 so we can assist and make your experience worth it.

Dec. 12th, 2018

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Erika

Horrible- just a waste of money. They never sent in the paperwork. We had to submit to IRS and they told us they never received paperwork. They also kept deducting from our acct after we had finished paying them. They weren''t very clear and made several mistakes with our case.

5 years ago

Reply from Tax Defense Network

Erika,

Please contact us at 888-829-0563 so we can further discuss the details of your case.

Dec. 14th, 2018

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Scott Schultz

We have been assigned 3 analysts, each time I have told them email is,best way for us to respond. If they d's call, I would email me back. I have faxed our info 3 times, and still no resolvement or response back. We have been paying them for over 6 months

5 years ago

Reply from Tax Defense Network

Scott,

Please contact us at 888-829-0563 so we can make sure there are no problems moving forward. We want to ensure that your experience is a good one.

Dec. 14th, 2018

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Anonymous

After thousands of dollars spent with Tax Defense, I have had no help at all. There have been multiple people asssigned to my account....but none of them except for Mary has done anything to help me...and I only hear from her when I reach out to her every 4-6 weeks when I finally get fed up and call again.

5 years ago

Reply from Tax Defense Network

Anonymous,

It should never be you that has to reach out. Please contact us at 888-829-0563 so we can get your information and get you answers.

Dec. 14th, 2018

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Mrs. K.

It is difficult to get my consultant to call me. Also, our work isn''t finished yet, so I can''t rate the overall experience.

5 years ago

Reply from Tax Defense Network

Mrs. K,

Please call us so we can get your answers to your questions and update. Our number is 888-829-0563.

Dec. 14th, 2018

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The entire company is horrible!!

I contacted them so they could help me stop my wage garnishment but instead they took their sweet time and my check continued to get garnished and they still are not taking care of my case correctly as promised when I hired them and they took my money.. totally disappointed

5 years ago

Reply from Tax Defense Network

Disappointed is an understandable emotion. Please contact us at 888-829-0563 so we can look into this and change your mind.

Dec. 17th, 2018

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Anonymous Germantown, MD

I was not satisfied with the results. I''m stuck with a loan to pay back for no reason because of a mistake on filing status. I never talked to an attorney to even bring to my attention that there may be a discrepancy. I rather had done it myself at least I wouldn''t be in more debt having to pay back a loan.

5 years ago

Reply from Tax Defense Network

Anonymous,

Please contact us at 888-829-0563. Allow us to look into this and correct anything if necessary.

Dec. 17th, 2018

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Erasmo Charleston, SC

They always take care of me and answer my questions. Everybody is very friendly and take time to explain everything.

5 years ago

Reply from Tax Defense Network

Erasmo,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Rita Beaverton, MI

I thought they would help me, but they haven't at all. They cost too much and they need to communicate better. It would be nice if they could get all the documents the first time instead of four months later 10 times.

5 years ago

Reply from Tax Defense Network

Rita,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 21st, 2018

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Henry Lawton, OK

I was able to get ahold of them whenever I needed to, and they took care of everything pretty quick.

5 years ago

Reply from Tax Defense Network

Henry,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Jane

The first time we worked with TDN the service was great. The second time we worked with TDN it was difficult to get through to our support team.

5 years ago

Reply from Tax Defense Network

Jane,

I'm sorry to hear this. I hope that the outcome outweighs the setbacks.

Dec. 31st, 2018

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Troy

the only time i received any feedback was when i reached out and asked what was going on. This was a total waste of money as i kept being told they would be able to reduce my taxes yet in the end they finally said they couldnt. Waiting on them to do what they said they would do cost me 10's of thousands of dollars in penalties with the IRS.

5 years ago

Reply from Tax Defense Network

Troy,

Thank you for your review and choosing us to assist with your matter. We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Kenneth Angel

Had my case for approximately 3 mos, and did not figth to get to get a better out come. Just settled with the IRS on what they suggested. Not what my income woulsd allow

5 years ago

Reply from Tax Defense Network

Thank you for your review and choosing us to assist with your matter. We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Doug Mundinger DeBary, FL

There was 1 person in charge of my case and he got promoted and the next person had to start from scratch on my information that he already had

5 years ago

Reply from Tax Defense Network

Doug,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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C. Jackson Little Rock, AR

They did exactly what was promised. There were some initial delays but they delivered on what was discussed.

5 years ago

Reply from Tax Defense Network

C. Jackson,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Ray Redlands, CA

My wife and I are happy with what they've done so far. They give me good support. When I call them, they call back

6 years ago

Reply from Tax Defense Network

Hi Ray,
We love reading this. We are happy to hear they we have been able to provide you great support thus far.
Thank you so much for leaving us this great review.

Nov. 15th, 2018

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Michael Carlsbad, CA

They met all my expectations. Their emails were not getting to me and they were really good once they realized that and followed up.

6 years ago

Reply from Tax Defense Network

Hi Michael,
I am sorry to hear that we had that hiccup early on. But we are glad that we were able to turn it around in a timely manner.
Thank you for taking the time to leave this great review.

Nov. 15th, 2018

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David Austin, TX

They were very good and fair and helpful. They answered all the questions I had, very responsive, and handled everything well.

6 years ago

Reply from Tax Defense Network

David! We love hearing this. I will be sure to share this great review with our team. Thank you so much for leaving this fantastic review.

Nov. 15th, 2018

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Michael Fredericksburg, VA

One of the best decisions I ever made. It's nice because it's hassle free and I don't have to deal with it every day.

6 years ago

Reply from Tax Defense Network

Michael! This is incredible! We are ecstatic to hear that you feel this way about Tax Defense. Your review is very much appreciated.

Nov. 15th, 2018

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Donald Hamlet, NC

They answered my calls and represented me well. They are a good company and I will recommend them to friends.

6 years ago

Reply from Tax Defense Network

Hi Donald,
This is fantastic! We love hearing that you had such a great experience that you would recommend us to your friends. That means a lot to us. Thank you so much for this review.

Nov. 15th, 2018

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Terry Mcbroom Phoenix, AZ

The customer service has always gotten back to me. I think they did all they could do for me. I couldn't have done it on my own.

6 years ago

Reply from Tax Defense Network

Hi Terry,
We love to hear about customer service but we need to focus on getting you relief. We will be in contact with you in the next 24-48 hours.

Jun. 26th, 2018

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Rinat Neptune Beach, FL

I didn't sign up for Tax Defense Network. I signed up with Money Solver and they sold my information to Tax Defense Network. The customer service is very unprofessional. I called and tried to find out a way to get my money back because I didn't want to sign up with Tax Defense Network and I paid for all of that stuff and it's been a big huge mess.

6 years ago

Reply from Tax Defense Network

Hi Rinat,

We are very sorry for the confusion. Tax Defense is a MoneySolver company. As for the huge mess that is unacceptable. We love to speak with you more on this situation and get it resolved.

Please contact us at: 877-856-5118

Nov. 15th, 2018

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Timothy High Springs, FL

They seem to address the issues. They got me the abatement and that's what we were after. The CPA was very helpful.

6 years ago

Reply from Tax Defense Network

Hi Timothy,
We love hearing this. Thank you very much for leaving this great review.

Nov. 15th, 2018

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Fides Dizon.

They solve my problem. They were very thorough. They told me everything that i could expect. They are professionals.

6 years ago

Reply from Tax Defense Network

Hi Fides,

The team is going to love hearing this! Thank you so much for leaving a wonderful review.

Jul. 9th, 2018

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Anonymous

Paid $1950 to have them set up payment arrangements. I could have done that. I was told that penalties would be stopped, which did not happen. Sometime they are hard to get ahold of someone.

6 years ago

Reply from Tax Defense Network

Please contact us at 877-856-5118 and one of our Client Experience experts will be glad to review your case.

Jul. 9th, 2018

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Becky Weldy Monahans, TX

I'll tell you that the people were very nice but they kept changing people on me every time I turn around and made a call back. They would change people on me when it came time to pay IRS. I feel horrible about signing up with them.

6 years ago

Reply from Tax Defense Network

Hi Becky,
We hate to hear about this experience with us. We have gone through your case and can we see where we lacked follow up. We will be in contact with you today,

Jun. 26th, 2018

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Anna Maria Cirone Pompano Beach, FL

They're customer support was always very congenial and answered all my questions and never had a problem.

6 years ago

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Kathryn Johnson

I am not kept informed of my status. Rec'd a call recently saying they couldn't find the paper work I sent in prior to April

6 years ago

Reply from Tax Defense Network

Hi Katheryn,
We are sorry to hear that we failed on keeping you informed. We will take a deeper look into this and provide you with an update.

Jun. 22nd, 2018

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Isard Niles, IL

Numerous times they weren't very prompt on returning phone calls plus they missed or did an incomplete job on my tax return

6 years ago

Reply from Tax Defense Network

Hi Isard,
We hate to hear that this was your experience with us.
We would love for you to give us a call so we can look more into this situation and look to resolve it.

Please contact us at 888-829-6911

Nov. 1st, 2018

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Randy Duckett

I had seen them on the internet and it seemed like they could do what they said they did. I thought they would be able to lower my payments with the IRS but in the end they didn't do what they said they would do. I'd never do it again.

6 years ago

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B.G.

I had heard that their services were good and it seemed better to utilize them than dealing with taxes myself. The service was ok but it could've been better.

6 years ago

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Greg L Oliver

I sign up because I needed their service. I thought the service was good and they gave me an excellent service.

6 years ago

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Anonymous

I saw one of their ads but I did some research online and they seemed to be highly recommended. They do great follow up and great communication. I'm not finished yet, so I'm not sure what the outcome is going to be.

6 years ago

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Anonymous Norman, OK

I had heard about them online and decided to go with it. They are good and they know what they are doing.

6 years ago

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Vincent P. Eason Nampa, ID

I signed up with them since I had a tax debt that needed to get settled, and I was looking to do an offering compromise. They totally ripped me off, it was the worst thing that I ever did, I should've worked directly with the IRS. I hope nobody ever use them, because is so wrong that they take advantage of people on a sensitive issues like taxes.

6 years ago

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Gary J. Schoonover

I signed up because I needed some help with state tax issues. I think that they were not very interested in pursuing my case, they didn't move anything forward until I made the last payment. Then they turned around and said we can't do anything for you.

6 years ago

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Michael K Baldwin Murfreesboro, TN

They were the most and best advertised service so I went for it. They were very precise but I didn't get very much information. In the end I was told that I would have to pay back everything that I owed or I wouldn't be able to get anything done. I wish I had looked at other companies.

6 years ago