Name: Tax Defense Network
Rating: 5.0

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Mrs. K.

It is difficult to get my consultant to call me. Also, our work isn''t finished yet, so I can''t rate the overall experience.

6 years ago

Reply from Tax Defense Network

Mrs. K,

Please call us so we can get your answers to your questions and update. Our number is 888-829-0563.

Dec. 14th, 2018

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Anonymous

After thousands of dollars spent with Tax Defense, I have had no help at all. There have been multiple people asssigned to my account....but none of them except for Mary has done anything to help me...and I only hear from her when I reach out to her every 4-6 weeks when I finally get fed up and call again.

6 years ago

Reply from Tax Defense Network

Anonymous,

It should never be you that has to reach out. Please contact us at 888-829-0563 so we can get your information and get you answers.

Dec. 14th, 2018

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The entire company is horrible!!

I contacted them so they could help me stop my wage garnishment but instead they took their sweet time and my check continued to get garnished and they still are not taking care of my case correctly as promised when I hired them and they took my money.. totally disappointed

6 years ago

Reply from Tax Defense Network

Disappointed is an understandable emotion. Please contact us at 888-829-0563 so we can look into this and change your mind.

Dec. 17th, 2018

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Anonymous Germantown, MD

I was not satisfied with the results. I''m stuck with a loan to pay back for no reason because of a mistake on filing status. I never talked to an attorney to even bring to my attention that there may be a discrepancy. I rather had done it myself at least I wouldn''t be in more debt having to pay back a loan.

6 years ago

Reply from Tax Defense Network

Anonymous,

Please contact us at 888-829-0563. Allow us to look into this and correct anything if necessary.

Dec. 17th, 2018

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Erasmo Charleston, SC

They always take care of me and answer my questions. Everybody is very friendly and take time to explain everything.

6 years ago

Reply from Tax Defense Network

Erasmo,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Rita Beaverton, MI

I thought they would help me, but they haven't at all. They cost too much and they need to communicate better. It would be nice if they could get all the documents the first time instead of four months later 10 times.

6 years ago

Reply from Tax Defense Network

Rita,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 21st, 2018

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Henry Lawton, OK

I was able to get ahold of them whenever I needed to, and they took care of everything pretty quick.

6 years ago

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Henry,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Jane

The first time we worked with TDN the service was great. The second time we worked with TDN it was difficult to get through to our support team.

7 years ago

Reply from Tax Defense Network

Jane,

I'm sorry to hear this. I hope that the outcome outweighs the setbacks.

Dec. 31st, 2018

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Troy

the only time i received any feedback was when i reached out and asked what was going on. This was a total waste of money as i kept being told they would be able to reduce my taxes yet in the end they finally said they couldnt. Waiting on them to do what they said they would do cost me 10's of thousands of dollars in penalties with the IRS.

7 years ago

Reply from Tax Defense Network

Troy,

Thank you for your review and choosing us to assist with your matter. We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Kenneth Angel

Had my case for approximately 3 mos, and did not figth to get to get a better out come. Just settled with the IRS on what they suggested. Not what my income woulsd allow

7 years ago

Reply from Tax Defense Network

Thank you for your review and choosing us to assist with your matter. We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Doug Mundinger DeBary, FL

There was 1 person in charge of my case and he got promoted and the next person had to start from scratch on my information that he already had

7 years ago

Reply from Tax Defense Network

Doug,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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C. Jackson Little Rock, AR

They did exactly what was promised. There were some initial delays but they delivered on what was discussed.

7 years ago

Reply from Tax Defense Network

C. Jackson,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Ray Redlands, CA

My wife and I are happy with what they've done so far. They give me good support. When I call them, they call back

7 years ago

Reply from Tax Defense Network

Hi Ray,
We love reading this. We are happy to hear they we have been able to provide you great support thus far.
Thank you so much for leaving us this great review.

Nov. 15th, 2018

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Michael Fredericksburg, VA

One of the best decisions I ever made. It's nice because it's hassle free and I don't have to deal with it every day.

7 years ago

Reply from Tax Defense Network

Michael! This is incredible! We are ecstatic to hear that you feel this way about Tax Defense. Your review is very much appreciated.

Nov. 15th, 2018

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David Austin, TX

They were very good and fair and helpful. They answered all the questions I had, very responsive, and handled everything well.

7 years ago

Reply from Tax Defense Network

David! We love hearing this. I will be sure to share this great review with our team. Thank you so much for leaving this fantastic review.

Nov. 15th, 2018

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Michael Carlsbad, CA

They met all my expectations. Their emails were not getting to me and they were really good once they realized that and followed up.

7 years ago

Reply from Tax Defense Network

Hi Michael,
I am sorry to hear that we had that hiccup early on. But we are glad that we were able to turn it around in a timely manner.
Thank you for taking the time to leave this great review.

Nov. 15th, 2018

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Donald Hamlet, NC

They answered my calls and represented me well. They are a good company and I will recommend them to friends.

7 years ago

Reply from Tax Defense Network

Hi Donald,
This is fantastic! We love hearing that you had such a great experience that you would recommend us to your friends. That means a lot to us. Thank you so much for this review.

Nov. 15th, 2018

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Rinat Neptune Beach, FL

I didn't sign up for Tax Defense Network. I signed up with Money Solver and they sold my information to Tax Defense Network. The customer service is very unprofessional. I called and tried to find out a way to get my money back because I didn't want to sign up with Tax Defense Network and I paid for all of that stuff and it's been a big huge mess.

7 years ago

Reply from Tax Defense Network

Hi Rinat,

We are very sorry for the confusion. Tax Defense is a MoneySolver company. As for the huge mess that is unacceptable. We love to speak with you more on this situation and get it resolved.

Please contact us at: 877-856-5118

Nov. 15th, 2018

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Terry Mcbroom Phoenix, AZ

The customer service has always gotten back to me. I think they did all they could do for me. I couldn't have done it on my own.

7 years ago

Reply from Tax Defense Network

Hi Terry,
We love to hear about customer service but we need to focus on getting you relief. We will be in contact with you in the next 24-48 hours.

Jun. 26th, 2018

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Timothy High Springs, FL

They seem to address the issues. They got me the abatement and that's what we were after. The CPA was very helpful.

7 years ago

Reply from Tax Defense Network

Hi Timothy,
We love hearing this. Thank you very much for leaving this great review.

Nov. 15th, 2018

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Fides Dizon.

They solve my problem. They were very thorough. They told me everything that i could expect. They are professionals.

7 years ago

Reply from Tax Defense Network

Hi Fides,

The team is going to love hearing this! Thank you so much for leaving a wonderful review.

Jul. 9th, 2018

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Anonymous

Paid $1950 to have them set up payment arrangements. I could have done that. I was told that penalties would be stopped, which did not happen. Sometime they are hard to get ahold of someone.

7 years ago

Reply from Tax Defense Network

Please contact us at 877-856-5118 and one of our Client Experience experts will be glad to review your case.

Jul. 9th, 2018

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Anna Maria Cirone Pompano Beach, FL

They're customer support was always very congenial and answered all my questions and never had a problem.

7 years ago

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Becky Weldy Monahans, TX

I'll tell you that the people were very nice but they kept changing people on me every time I turn around and made a call back. They would change people on me when it came time to pay IRS. I feel horrible about signing up with them.

7 years ago

Reply from Tax Defense Network

Hi Becky,
We hate to hear about this experience with us. We have gone through your case and can we see where we lacked follow up. We will be in contact with you today,

Jun. 26th, 2018

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Kathryn Johnson

I am not kept informed of my status. Rec'd a call recently saying they couldn't find the paper work I sent in prior to April

7 years ago

Reply from Tax Defense Network

Hi Katheryn,
We are sorry to hear that we failed on keeping you informed. We will take a deeper look into this and provide you with an update.

Jun. 22nd, 2018

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Isard Niles, IL

Numerous times they weren't very prompt on returning phone calls plus they missed or did an incomplete job on my tax return

7 years ago

Reply from Tax Defense Network

Hi Isard,
We hate to hear that this was your experience with us.
We would love for you to give us a call so we can look more into this situation and look to resolve it.

Please contact us at 888-829-6911

Nov. 1st, 2018

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Randy Duckett

I had seen them on the internet and it seemed like they could do what they said they did. I thought they would be able to lower my payments with the IRS but in the end they didn't do what they said they would do. I'd never do it again.

7 years ago

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B.G.

I had heard that their services were good and it seemed better to utilize them than dealing with taxes myself. The service was ok but it could've been better.

7 years ago

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Anonymous

I saw one of their ads but I did some research online and they seemed to be highly recommended. They do great follow up and great communication. I'm not finished yet, so I'm not sure what the outcome is going to be.

7 years ago

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Greg L Oliver

I sign up because I needed their service. I thought the service was good and they gave me an excellent service.

7 years ago

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Vincent P. Eason Nampa, ID

I signed up with them since I had a tax debt that needed to get settled, and I was looking to do an offering compromise. They totally ripped me off, it was the worst thing that I ever did, I should've worked directly with the IRS. I hope nobody ever use them, because is so wrong that they take advantage of people on a sensitive issues like taxes.

7 years ago

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Anonymous Norman, OK

I had heard about them online and decided to go with it. They are good and they know what they are doing.

7 years ago

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Gary J. Schoonover

I signed up because I needed some help with state tax issues. I think that they were not very interested in pursuing my case, they didn't move anything forward until I made the last payment. Then they turned around and said we can't do anything for you.

7 years ago

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Daniel Rojas Oklahoma City, OK

They were helpful in that they stopped the payments we had to do for a bit but they didn't reduce the amount like they said they would on television. They just put me on a payment plan and that was it.

7 years ago

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Michael K Baldwin Murfreesboro, TN

They were the most and best advertised service so I went for it. They were very precise but I didn't get very much information. In the end I was told that I would have to pay back everything that I owed or I wouldn't be able to get anything done. I wish I had looked at other companies.

7 years ago

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Brian Jeffreys

They're the only company I could go to at the time. They're the best though. They did what I wanted them to do.

7 years ago

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Raymond Dockery Dallas, GA

I did not stay in touch with anybody I was dealing with. There were 5 different people trying to figure out what I wanted and no one seemed to know anything about that. I'd never go to them again, I'd rather go to jail first.

7 years ago

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Patrick Goodberry Clarkesville, GA

I paid a lot of money and I could have done it for 200 by amending my taxes and I still owe money that with the interest rate I'll never pay it off. I should have been told this by tax defense network.

7 years ago

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Michelle Jonesboro, GA

When they call me ask for paperwork I faxed it soon as they asked. Miss Michelle did a great job on keeping me updated.

7 years ago

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Tax Defense Network Scam

They negotiated nothing. All they do is call the IRS and pass along to clients payment plans the IRS already has in place. Actually, they IRS does offer different options and assistance. Not worth spending a dime on this scam

7 years ago

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Absalom Smith

Horrible experience with representative and sub-standard Communication. Would like an entire refund but I'm sure that won't happen. Service is over priced and not many options are available. Seems like the company doesn't genuinely care about clients!

7 years ago

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Walter

They resolved my issues and I'm very happy with the turnout but the real satisfaction will be in the ten year mark.

7 years ago

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Displeased customer

They charged me 3500 to negotiate a lower monthly payment! I could have done hat!! They did. Or meet my expectations and I was not satisfied with their work. I feel like i was Rip off

7 years ago

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Disgusted tax oayer

While handling my case, the agreed to a payment plan with the IRS that I did not agree to. They do not call you back when I have left numerous voice mail. My analyst closed my case without my approval then the IRS imposed a Lien against me. I have gotten the run around for the last 3 weeks with this company.

7 years ago

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G Beecham

I was informed in February 2018 that our case was settled - uncollectable - and that deductions from our monthly Social Security Benefits would cease, deductions have continued since December 2017 and have not ceased .

7 years ago

Reply from Tax Defense Network

We hate to hear this was your experience with Tax Defense Network. Please contact me, Nicole Lyday, directly at 904-309-7859 so that we can resolve the matter.

Jun. 4th, 2018

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Vicki

They listened to my problem and were very helpful. I did not feel judged for the sitation I was in.

7 years ago

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Sue strutz

Disorganized, tax analyst hard to reach takes forever to return calls. Did nothing to assist or reduce my tax bill or penalties even though they stated they could . Lost paperwork requiring me to resend upon multiple occasions

7 years ago

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G Calvin Loveland, OH

They seem to have helped me out a lot. I was terrified trying to deal with IRS on my own. They did it for me

7 years ago

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Brandon A. Bryant Chula Vista, CA'

I went with them since I liked the reviews I saw online. I haven't really heard anything back from them though. Part of the problem was solved, but not all of it. I wish everything could be resolved.

7 years ago

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Bernadette Checchia Levittown, PA

The gentleman that I spoke with told me that they would be able to wipe out my taxes so I went with them. In the beginning they were friendly and everything, but they are not easy to contact. I'm satisfied with the service, though a little dissatisfied with the outcome.

7 years ago