Name: Community Tax
Rating: 4.6

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Verified Customer

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David Mahaffey Decatur, AL

It was definitely worth calling them. They were very knowledgeable, and kept us updated.

7 years ago

Reply from Community Tax

Hi David! We are so glad we could help , and we appreciate the positive feedback! Please don't hesitate to reach out to us for your future tax needs!

Jan. 14th, 2020

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Verified Customer

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Larry Lane Columbia, MD

Their representatives help me out a whole lot, and relieved a lot of stress. It was a good decision.

7 years ago

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Beep Boop Forney, TX

14 DAY MONEY BACK GUARANTEE SCAM, I CALLED BACK TO GET MY MONEY BACK AND THEY TOLD ME THEY SHOULDN'T OF EVEN TAKEN MY CASE DUE TO HOW LITTLE I OWED AND THE FEES INVOLVED WHILE NOT KNOWING I HAD ALREADY PAID FOR THERE SERVICE I WAS CALLING BACK TO GET REFUNDED FOR IT 2 BUSINESS DAYS LATER. THEY TOOK MY CASE EVEN THOUGH THEY SHOULDN'T HAVE IN THERE OWN WORDS AND THEN KEPT MY MONEY. THERE IS NO MONEY BACK ANYTHING THATS A SCAM AND SHOULD NOT BE ANY WHERE

10 months ago

Reply from Community Tax

You did received your refund. If you have not received the funds, please contact us at (877)404-4791.

Dec. 26th, 2023

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Tony Gayle Conyers, GA

Do not do business with Community Tax they are a waste of time. Let me start from the beginning, 2 years I contacted them because I owed 15K to the IRS so I contacted Community Tax so they could help me reduce my liability with the IRS, well after paying $4000 and taking 2 years what was the result? They negoiated a payment plan with the IRS it was $280 a month x 9 yrs for a total of $30,240 plus the $4000 loan for a grand total $34,240 from a intial balance of $15,000 owed to the IRS. If anyone reading this can conclude how Community tax help me please let me know. By the way I am on Social Security and I decided to contact the IRS directly and I was able to talk to them and got my penalty reduced by $3000 and I have decided to amend 2 of the tax years they did.....so folks do not waste your time and money these jokers at Community Tax are not doing anything you cant do yourself the IRS are quite reasonable and are willing to work with you, you just have to reach out.

2 years ago

Reply from Community Tax

Granville,
The resolution to your case was not as you described. There is no such thing as a 9 year repayment plan. We will be reaching out to you to discuss everything you mentioned here and hopefully clarify things for you.
Community Tax

May. 31st, 2022

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Randolph Gregg Charlotte, NC

Demetria W did a fantastic job. She made me feel so comfortable the whole time she worked with me. I appreciate everything y'all did for me and are going to do in the future.

2 years ago

Reply from Community Tax

Randolph,
Thank you for your rating and review! We will pass along your comments to Demetria.
Community Tax

Mar. 30th, 2022

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Kristen San Jose, CA

I thought give them a try , paid the $295, the rep told me if find something different then what I already know give your money back , she set up appointment tell me about the investigation! Never called ! Some other person called ! He was so rude ! Demanded $4000 , tell me same thing I been doing ! Had installment agreement withIRS , I already knew all of this , the lady told me if we find anything else different will refund your money ! Asked for my money back , guy yelled at me said no ! Tell all my friends and family ! Find a different tax solution! They promise one thing say another! He told me you can’t do anything on your own , only they can !telling this too me saying I stayed overtime, want $4000 now ! Didn’t want service anymore! Got mad , yelling at me , never been treated like this ! So unprofessional! Beyond service any kind ! Will spread word of mouth ! The the rep lied to me , never called , waited week , no called me cared help me , only got yelled at on phone !

2 years ago

Reply from Community Tax

Kristen,
We would like to look into the issues you raised and addressed them. We take these issues very seriously. However, we will need more information to do so. Can you please provide us with your case number or your full name so we can locate your file and contact you to discuss everything? We look forward to hearing back from you.
Thank You,
Community Tax

Mar. 29th, 2022

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jimmy crouch Durham, NC

I contacted Community Tax a year ago for help with extremely behind taxes because I had heard that they could help. Community Tax people have had very little contact with me unless I reached out to them. I can’t recall how many representatives I have had to speak to. I was told from the beginning to not contact IRS but to send all and any tax notices to their office and I have done this thoroughly. I was paying $250.00 a month for help but for what? I haven’t had any help. In the amount of time I thought I was being helped in negotiations I wasn’t at all. I sent the most recent IRS letter of intent to levy to the representative India and she said “they typically send letters as scare tactics”. Well, I scared because after just now hanging up with IRS I was informed the a levy will begin on my bank accounts as well as retirement and my home. I am in a worse position now with IRS before I started. No negotiations were made to reduce taxes or lower monthly payments. Evidently $60,000 is owed and a $900.00 a month payment was figured by community tax. What have you done to help me. Also, a month ago I stopped making the $250.00 monthly payment because I was getting no invoice for amount owed to your office or again, anything being done to help. Very disappointed and would not recommend.

2 years ago

Reply from Community Tax

James,
We assure we take these allegations very seriously. We are currently reviewing your case and one of our managers will be reaching out to contact you today.
Thank You,
Community Tax

Feb. 3rd, 2022

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Katrice Alvarez Fitchburg, MA

Salesmans last words after he hung up on me "good luck taking care of your taxes, you won't be able to." Upon the second call back, after the initial $250 down payment where they basically do what any person with time can do for themselves (which is get in touch with the IRS); Chris called 45 minutes late, advised me that he could help me but the payment was 3K. I told him I had just been furloughed. He said that would help me. I said I needed time since he called late and I had a meeting to get to (furlough meeting). He said "well you're in collections so..". Suffice to say I felt pressure to say yes but still asked for a day, we left that call with a "call me back tomorrow to confirm". Suffice to say he did not wait. I emailed and called back as soon as I received the email from an unknown rep with an invoice. I then get the call back from Chris where I ask for my money back and he hung up on me with those words. I am disgusted by this company. I'll be taking this to every forum I can. Unless you have no time, run a small business or rent properties I can't see why you would hand over your money to these people. But beyond that, the decorum and treatment of just recent furloughed single mom during a pandemic is abhorrent. Please do not give these people your money if you have time on your hands. The IRS will work with you. Do not believe the lines these salesman ram down your throat. Once they start with "oh well your in collections" this is a clear sign they just want your money. They would not pressure you as such if they were a company acting in good faith.

3 years ago

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John Covan Cumming, GA

My experience with Daniel U has been excellent. The relief from the IRS has been more than I expected. Without reservation I recommend Daniel U and Community Tax Relief.

3 years ago

Reply from Community Tax

Hey John! Thank you so much for your feedback. We are so glad we exceeded your expectations en route to getting you the relief you deserve. We are lucky to have experts like Dan — we will pass along your compliments to him. Have a great day!

Nov. 24th, 2020

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Daniel Stojanovic Bensenville, IL

Sarah @ Community Tax relief is amazing! I have nothing but good things to say, she saved me with my taxes issues, would highly recommend her services to everyone.

3 years ago

Reply from Community Tax

Hi Daniel! Thank you so much for your kind words. We are so glad we exceeded your expectations. We will be certain to pass your compliments to Sarah; we think she's great too! Have a wonderful day.

Nov. 18th, 2020

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Robert Cintron Senior Burlington, NJ

My experience with community tax was excellent They all worked hard to resolve my problem with the IRS I’m really happy with the results I would highly recommend them

4 years ago

Reply from Community Tax

Hey Robert! We are so glad you had an excellent experience with our team and that you feel strongly enough to recommend our services. We strive to provide the best service possible to our clients; it is always great to hear that we are doing things right. Have a great day!

Aug. 25th, 2020

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Joel zegart ,

So far our experience has been very good. It is a bit premature to be doing this survey as we are awaiting a resolution. With that said the team and more specifically Christine A have been very attentive and professional.

4 years ago

Reply from Community Tax

Hey there, Joel! Thanks so much for your feedback. It's great to hear that you're having an excellent experience with our team so far. Have a great day!

Aug. 6th, 2020

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Tony Atlanta, GA

Excellent service and very committed to the clientele. Daniel is exceptional and gives great service. He is very committed and works fervently. Very pleased with him!

4 years ago

Reply from Community Tax

Hi Tony, we're so glad you had a great experience with our team. We pride ourselves on our client service. We'll be sure to pass the praise on to Daniel — we think he's great too! Please don't hesitate to reach out with your future tax needs. Thanks again!

May. 26th, 2020

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Pamela E Pree Oakland, CA

I am very satisfied with the service. They are keeping me on track to end my tax issues and helping me to ahead of any other problems that might arise.

4 years ago

Reply from Community Tax

Hey Pamela, thank you for the positive feedback! We're so glad we can help give you the peace of mind you deserve. Have a great day!

Apr. 13th, 2020

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blbr Loma Linda, CA

I was assigned to a "senior analyst", Judith R. She had me rush over my tax returns for theist few years. I did that over the phone with her, same day/time as the request. She was very insistent that in then interest of tie, we should schedule an appt the next day, after she showed my docs to the legal team. She never called me or email'd me at our scheduled appt. The next day after she missed our appt, I called to speak to her manager. The manager "was in a mtg, but would contact me in 48 hrs." I asked repeatedly for the managers name and that I would be happy to call back to speak to the manager. But they said it is their protocol the manager has to reach out to me within 48 hours. This is a scam! They want my money but they can't even keep one appointment? And they didn't even have the courtesy to let me know they were going to stand me up, either before or after.I asked repeatedly for the managers name and that I would be happy to call back to speak to the manager. But they said it is their protocol the manager has to reach out to me within 48 hours. This is a scam! They want my money but they can't even keep one appointment? And they didn't even have the courtesy to let me know they were going to stand me up, either before or after.

4 years ago

Reply from Community Tax

Brenda, we are so sorry that you had a negative experience. We would really like to talk to you and do whatever we can to make things right. Please reach out to our Customer Satisfaction team directly at 773-577-2938. Thank you!

Dec. 10th, 2019

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Efrain Royse City, TX

I really appreciate Lissette help. She walked me throught the whole process and asked me questions along the way to make sure that I was fully informed.

5 years ago

Reply from Community Tax

Hello Efrain ! How wonderful it is to hear about your experience with us. We think Lissette is wonderful as well! Please do reach out to us again should you need our help during tax season.

Oct. 3rd, 2019

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Clifford Pedrow Springfield Gardens, NY

I would like to update my review of Community Tax . Community tax was very aggressive when I 1st contracted with them, after a long and arduous & sometime acrimonious dialog with advocates and representatives at Community tax they negotiated a settlement with the IRS. I was not pleased and I expressed my displeasure. They renegotiated a new resolution for me which I accepted, but not the best for me. All I want to say is do your home work get quotes from at least 4 of these Tax resolution companies before you contract with any of them . In closing contact THE IRS 1st to see what they can do for you, They are not the Monsters they are portrayed to be In the advertisements of the tax resolution companies ads

5 years ago

Reply from Community Tax

Mr. Pedrow, it is unfortunate to hear that you are unsatisfied with the services we provided. I saw a note on your file indicating we reimbursed you for the state representation services, We were under the impression that this had addressed your concern and that we had resolved the matter amicably.

Sep. 6th, 2019

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Kenneth Cannon Phoenix, AZ

Called after hearing the ad on the radio with the expectation that this would be a company that could help me with my back taxes and I filed taxes.. I knew I had not filed in a couple years and needed help doing so.. with a busy life and being a single father of two I figured this would save me time from sitting in an office somewhere.. the lady made it seem like my expectations were correct and they would be filing and investigating everything.. after paying $500 I get a call saying I needed to file my taxes for the past years that we’re not (which I already knew).. the guy then said it was to protect me from the IRS I explained I live in an apartment and don’t own anything, why would I give someone $500 to tell me what I already knew.. completely feel scammed out of hard earn money that I didn’t have to begin with...

5 years ago Edited September 14, 2021

Reply from Community Tax

Hi Kenneth-I was very happy to speak with you today. We are looking to forward to working with you and resolving the situation to your satisfaction. I'm glad we spoke today and look forward to following up with you next week!

Jun. 14th, 2019

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Sergio Sotelo San Diego, CA

I fill a lucky person for use community tax the give me a lot of help with my tax problem also help me to stop the colection from my pay check ,thank you community tax.

5 years ago

Reply from Community Tax

Hi Sergio! Thanks for the feedback. We are so glad you had a great experience with a helpful outcome!

Jun. 10th, 2019

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Michael Tucker, GA

Its been a long process with many different agents. But now I feel a bit hopeful because of the person handling my case now. She keeps in touch with me and lets me know what's going on. And for that I'm very thankful. Keep it up Mrs. S..

5 years ago

Reply from Community Tax

Hi, Michael! Thank you for the positive feedback. We are sorry that the process was lengthy. Because much of our work hinges on the responsiveness of the IRS and State taxing authorities, we sometimes have little control over how quickly a case moves. We would like to take a closer look at your case, and see if there is anything we can do to help. Can you please reach out to our Customer Satisfaction team at 773-577-2938? Thank you!

Mar. 15th, 2019

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Frederick Lamont Collier Cordova, TN

Meghan was very helpful in calming my nerves and assisting me throughout this entire process. My situation was a mess but they ironed it out for me. I feel like a huge weight has been lifted from my shoulders.

5 years ago

Reply from Community Tax

Thank you for the positive feedback, Frederick! We think Meghan is pretty great too, and we'll pass your kind words along to her and your tax team! Please don't hesitate to reach out if you need anything in the future!

Mar. 15th, 2019

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Tony B. Hallandale, FL

For the most part, I’m satisfied that I made the right decision in selecting CTS to assist with my tax issues, but I believe that they might have become overloaded with new clients.

5 years ago

Reply from Community Tax

Hi Tony, We appreciate the feedback. We are sorry if it seemed like your team was overloaded, and we will address your issues.

Dec. 27th, 2019

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Osvaldo A Gutierrez Visalia, CA

community tax helped me with my tax problem with the IRS, they are very professional lawyers, they did a very good job, and I am happy with their work.

5 years ago

Reply from Community Tax

Thank you for the kind words, Osvaldo! We're so happy we could help. We think our staff is pretty great too!

Dec. 27th, 2019

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Damion Lewis Homestead, FL

My experience with Mrs Denise Y was very comforting, felt as if I’m definitely in good hands to rectify my situation. Her vibe was soothing and real, what a pleasure.....

6 years ago

Reply from Community Tax

Hi Damion! We are so glad we could help , and we appreciate the positive feedback! Please don't hesitate to reach out to us!

Dec. 30th, 2019

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Linda A Glancy Chula Vista, CA

Conner did a fabulous job , he explained everything, in detail, a very pleasant individual and I look forward to working with him in the future for all my tax needs.

6 years ago

Reply from Community Tax

Hello Linda! We are very happy to hear you had a great experience with us. We will share your kind review with Conner. We also look forward to working with you on your taxes again soon!

Dec. 31st, 2019

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Leslie Jenkins Cicero, IL

Conar was very helpful with my situation my wife told me that they will help because they help her thanks alot looking forward to keep working with you

6 years ago

Reply from Community Tax

Thank you for the kind words, Leslie! We're so happy we could help! We think Conner is great too!

Jan. 24th, 2020

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CJ Williams Hagerstown, MD

Although I understand that the company is going through some growing pains which at first concerned me, Alan listened to me and addressed my concerns quickly. Since we have just began the process the survey could change.

6 years ago

Reply from Community Tax

Thanks for the feedback, CJ! We are so glad you had a great experience overall. We will use this feedback to help us improve our customer's experience.

Jan. 24th, 2020

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trust worthy and transparent Bakersfield, CA

they provided help, information and transparency to the process. Understand my issues and provide suggestions and options that fit my needs and budet. highly recommend

6 years ago

Reply from Community Tax

Thank you for the kind words! We're glad we could help. We hope you'll give us a call again come tax time!

Jan. 15th, 2020

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John Medlin Townville, SC

All they care about is getting your money. Even breaking the law by trying to make a withdraw from you bank account with your approval. I talked to an agent with Community Tax the beginning of October, 2017. I paid them a $500.00 retainer that day with my Bank debt card. I was contacted about a week later by the same agent. She explained the process they were going to take and the fees for this process. She also gave me a few options of payment. Pay the full amount of $2050.00 or get it paid within 2 weeks. Or pay $2250.00 in installments with 10% interest. I told her I needed a little time to see if I could get the money together. She said to call her back when I made my decision or she would call me back around the first of November, 2017. On October 30th. 2017. I got a call from the agent telling me she had a problem drafting their funds. I never agreed they could draft any more funds from my debt card. So I told here off & let her know they weren't authorized to take the funds from my account and I didn't appreciate the way they were doing business. I also told her if that is the way they do business, I didn't need their services. Then ask for a refund of the retainer. Later that day I received an email letting me know my case was closed and they wouldn't be representing me. Since then I have tried to contact the agent, she won't answer my calls. So I have emailed and ask for a refund several times. Only to get a reply she has referred my request to the cancelation department. Not sure if I will ever get my money back. But I will let this site know if I do. So far I believe they are just trying to scam you out of your money. BTW: wanted to give no stars, but had to give them 1 to submit this review.

6 years ago

Reply from Community Tax

Hi John,
We are so sorry that you were unhappy with your experience. We'd really like the chance to try and turn things around, and see if we can do anything better for you! Please reach out to our Customer Satisfaction team at 773-577-2938. Thank you!

Nov. 1st, 2018

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Robert Wheeler

Community tax worked wonders for me. I would recommend them to anyone with tax problems. They know what they are doing and they are very proficient at what they do.

7 years ago

Reply from Community Tax

Hey Robert! We're so glad we could help. Thank you for the kind words, we really appreciate them! Should you need anything in the future, please don't hesitate to reach back out!

Jan. 14th, 2020

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Verified Customer

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Maria E Delgado Denver, CO

Because everyone helped when I called and they answered all my concerns

3 years ago

Reply from Community Tax

Maria,
Thank you very much for your rating and review. We are very happy we can assist you with your tax matters.
Community Tax

Sep. 7th, 2021

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Verified Customer

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Gary bernhardt Miami, FL

Constant updates on how the case is going and quick responses to wuestions

3 years ago

Reply from Community Tax

Gary,
Thank you for your review. We strive to have every client feel the way you do!
Thank You again,
Community Tax

Aug. 10th, 2021

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Verified Customer

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Sheila bell Bolingbrook, IL

They wer very professional great communication my case was resolved in no time

3 years ago

Reply from Community Tax

Hi Sheila, thank you for your feedback! Please don't hesitate to reach out for any of your future tax needs.

Jul. 29th, 2021

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Verified Customer

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James Harvey Itasca, IL

Because they handle my case real good they were on top of it

3 years ago

Reply from Community Tax

Hi James, thank you for the feedback! Have a wonderful day.

May. 17th, 2021

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Verified Customer

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Shaqunda Baker

They are excellent tax company , they help me get out of debt with the IRS .

3 years ago

Reply from Community Tax

Hey Shaquanda, thank you for your feedback! We're so glad we could help get you the relief you deserve. Have a wonderful day!

Dec. 17th, 2020

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Verified Customer

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Yader M.

They're really helpful and the people that I have talked they are very polite.

3 years ago

Reply from Community Tax

Hey Yader, thank you for your feedback! We are so happy that we exceeded your expectations. Have a great day!

Dec. 7th, 2020

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Sylvester Mansfield, MA

Everything was done promptly. Every time I call, a response is given.

4 years ago

Reply from Community Tax

Hey Sylvester, thanks so much for the feedback! We are thrilled that you were satisfied with our responsiveness. Have a great day!

Sep. 1st, 2020

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Verified Customer

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Elizabeth Zaragoza Soy Paciente De Parkinson

Because in my personal experience they. Domk am excellent job

4 years ago

Reply from Community Tax

Hey Elizabeth, thanks for your feedback! Don't hesitate to reach out to us for your future tax needs.

May. 4th, 2020

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Verified Customer

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Keith Freeman Broadview, IL

They caught me up on my tax problems and kept the IRS off my back!

4 years ago

Reply from Community Tax

Hey Keith! Thanks for your kind feedback! Feel free to reach out in the future if the need should ever arise.

May. 4th, 2020

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Verified Customer

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Client in distress

they helped me after my accident with my pass dye taxes & showed patience

4 years ago

Reply from Community Tax

Hello, thanks for the feedback! We're so glad we could help. Let us know if you need anything in the future!

Apr. 13th, 2020

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Verified Customer

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Leanna White Jacksonville, FL

They made process easy and painless. Helped set up payment schedule with IRS

4 years ago

Reply from Community Tax

Hey Leanna, glad to hear we made the process as easy as possible for you. We'll pass the praise on to our team!

Mar. 23rd, 2020

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Verified Customer

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Christopher Lelupuis

Very knowledgeable on taxes very helpful answering phone calls

4 years ago Edited January 10, 2024

Reply from Community Tax

Hi Christopher, thank you for your kind words! Please don't hesitate to reach out should you need anything in the future.

Mar. 23rd, 2020

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Verified Customer

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Richard waite

Always there for me . help me understand everything that they was doing .y

4 years ago

Reply from Community Tax

Hey Richard, thanks for the feedback! We're thrilled you are satisfied with your experience. Please feel free to reach out to us for your future tax needs!

May. 4th, 2020

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Verified Customer

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Wilfred Jamaica, NY

They work with me and help me out, I hope they keep up the good work.

4 years ago

Reply from Community Tax

Hello Wilfred, we're so glad we were able to help you out! Should anything else arise, please do not hesitate to reach out!

Mar. 9th, 2020

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Verified Customer

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Juan Seguin, TX

Excellent people doing an excellent job. They really know what they're doing.

4 years ago

Reply from Community Tax

Hello Juan! Thank you kindly for posting your review. We will pass along your kind words to the team!

Dec. 20th, 2019

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Verified Customer

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Panthooh Randallstown, MD

They were professional and could always give me a call back in the afternoon.

4 years ago

Reply from Community Tax

Thanks for the kind words, Panthooh! Please reach out if there is anything we can help you with in the future. Happy Holidays!

Dec. 21st, 2019

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Verified Customer

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Nora Hunt Rocks!

Communication was timely , accurate, supportive and they got the job done

4 years ago

Reply from Community Tax

Thanks for your kind review. We will be sure to share it with Nora, we think she is pretty wonderful too! We appreciate you taking the time to post a review.

Dec. 11th, 2019

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Verified Customer

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Art Maywood, CA

took care of my tax needs,stayed intouch throughout the prosses.

5 years ago

Reply from Community Tax

Hi Art! Thank you kindly for taking the time to post about your experience, we really appreciate it ! We hope to hear from you again if you need assistance with your taxes .

Oct. 28th, 2019

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Verified Customer

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Keith wiley

Really attentive to your needs,fast with a resolution. No worries!

5 years ago Edited January 10, 2024

Reply from Community Tax

Thanks for the feedback, Keith! We are so glad you had a great experience and an amazing resolution. Feel free to reach back out to us at tax season!

Oct. 18th, 2019

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Verified Customer

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Anonymous

They established a payment plan with IRS and I owed over $300,000.00

5 years ago

Reply from Community Tax

Hello! We are glad we were able to help out and hope that you reach out to us for any future tax needs.

Oct. 1st, 2019