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Overall Score

LAST UPDATED: July 14th, 2023

E-File.com was founded in 2013 and provides affordable tax software that is reportedly up to 50 percent less expensive than some other online preparers. E-File.com provides software to help individuals electronically file both federal and state taxes in a quick and easy way. The company offer three different options for tax filing, including a free service. E-File.com does not sell any of its customer information to third parties, as opposed to many other software providers; its goal is to provide an affordable product without sacrificing a customer's privacy. 


The Good

  • Plan Options
  • File Quickly
  • Qualified Tax Support
  • Guarantees and Audit Protection

Plan Options

E-File offers three different plans to help with tax filing. The first is a free plan, which includes features to file single or jointly and covers federal taxes. The second plan that E-File offers is the Deluxe Plus E-File, which costs $24.99. This option allows customers to file with dependents and includes mortgage interest and retirement income. The last plan is the Premium Plus E-File, which costs $45.99. Although this option is the most expensive, it includes the most features, such as support for all deductions and coverage for all personal and business income. With each of these plans, customers can also file their state taxes for an additional $25.

File Quickly

Filing taxes can be painful and miserable, E-File's software makes the process quick and easy. In fact, many of the company's customers use the online tax software to file their taxes in less than 15 minutes.

Qualified Tax Support

Filing taxes can be confusing, but E-File online support, which is available to all users, can help answer questions within minutes so that customers don't have to spend hours on the phone with the IRS. Customer support can be accessed by following these steps:

  1. Login to your account at https://www.e-file.com/login.php
  2. Once logged in, click the "Help" button in the top right corner of the page
  3. Enter a brief question and click the "Search" button to view a list of articles pertaining to your question
  4. If an answer cannot be found in one of the help articles, click the "Click here" link at the bottom of the help window to issue a support ticket
  5. Enter your message and click the "Submit" button to send it and open up a ticket

Guarantees and Audit Protection

E-File provides a 100 percent accurate calculation guarantee with every purchase. It also provides a maximum refund and lowest price guarantee. Further, E-File provides audit protection, but it is part of the Protection Plus package and therefore costs extra to acquire.

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The Bad

  • Limited Customer Support

Limited Customer Support

The qualified online tax support is a bonus, but the lack of additional customer support is one negative for E-File. It is always helpful when companies offer multiple customer support options to ensure that customers receive the maximum refund and follow up on their taxes. With E-File, customer service is not available via phone, live chat, or social media.


The Bottom Line

There are many things that E-File does well, including it's multiple plan options and free service for tax filing. The company also has an easy-to-use software that makes the filing process quick and simple. 

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134 Reviews

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Peter Land O' Lakes, FL

Very difficult to navigate and was difficult to get a live representative. They always wanted to communicate via email or online chat I chose to do business with a different company.

7 months ago

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Reply from E-File

We do provide telephone support with our deluxe and premium software, unfortunately it is not included with our free basic software. The phone number can be found under "Help & Support" inside those accounts. Free accounts are eligible for email/online support. I am sorry for any confusion or difficulty with this.

Jul. 11th, 2023

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LORRI Sebastian, FL

Wanted to only file my state return. What a difficult process. Limited support. Site wanted me to complete my Federal even though I had already completed with another company. Charged me for both Federal and State and then was unable to efile the State. Requested a refund multiple times and got the "run around". Still waiting as of this review writing. My advise. There are multiple other sites that will do it for free with better support. Keep searching. :(

5 years ago

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Reply from E-File

Hello Lorri, I am very sorry for the difficulty you had with this. I would like to look into this situation further and also make sure you get your refund ASAP are you able to email us at ? Thank you, E-file Customer Care

Mar. 14th, 2018

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[email protected] Grand Island, NE

Terrible customer service! Had to call em out on Twitter to get a response. No phone support. They finally did contact me and resolved the issue after several emails back and forth.

6 years ago

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Reply from E-File

Hello Shane, I am truly sorry for the difficulty you had receiving support from us. I attempted to search our records and we do not show any support requests sent through the website or email prior to your comments on Twitter. I'm not sure what happened here but none the less, I apologize for all the trouble you had reaching us. Please let us know if there is anything we can do to assist you in the future. Sincerely, E-file Customer Care

Feb. 14th, 2018

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Douglas Franchitto Foxborough, MA

complicated and tried to charge me again after i already paid. slow customer service

5 years ago

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Reply from E-File

Hello Douglas, We do our best to assist customers as quickly as possible. I reviewed your account and it appears we responded to your first support request within two minutes. You sent us an additional ten support requests which we responded to in between one and five minutes each. I apologize if this was not fast enough. Again, we do our best to respond and assist customers as quickly as possible. Now, it appears the reason our system prompted you to pay again was the information entered on this tax return/credit card triggered our fraud detection system and voided the original transaction. I am sorry for the trouble with this. Sincerely, E-file Customer Care

Mar. 14th, 2018

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