Sunrun: Read 4,881 User Reviews From Real Homeowners

star star_border star_border star_border star_border

dan baker Naalehu, HI

pay about a $100 per.month.more than with HELco here in Hawaii..it was o.k.at the start,as your family moves away your bill stays the same but your using less..now HELco is a better deal..i was told at the start i would pd.26cent per kw.that is t true..there was more than just the bill that was not right...also i had an analysis done and was told that an adjustment could be made..what a joke that was...i was talked into having solar for my small house that is not used all the time and it would be 28 cent per kw.. not true...when they talk to you...have it all in writing......

10 years ago

star star_border star_border star_border star_border

GButcher Kilauea, HI

Our system stopped registering in March. It is now mid-July and it is still not fixed because in 4 months Sunrun has not managed to get a repair technician to our property. They are all very polite when I have called and each time they say they will get right on it. They have even told me they were escalating us to an urgent status. However, after a dozen calls they have called me ZERO times to update me or schedule an appointment. My next complaints are to the Better Business Bureau and the state utility commission. Stay away from Sunrun if you can.

10 years ago

star star_border star_border star_border star_border

Venkat Subramanian Silver Spring, MD

Was all set with Sunrun. Did my homework and research for over 6 months. This was my project for summer. Mar 16, had the 'home visit' session. Disaster, to say the least. The gentleman appeared very knowledgeable but positively rude, absolutely 100% negative attitude, arrogant. If he believes he is intelligent, I will give it to him but he thinks customer is an idiot. Suppose to send me additional material and quote and of course don't have it till date..

10 years ago

star star_border star_border star_border star_border

Roy Rene Salvador Ramirez Palmdale, CA

I have three systems on three properties. On each, the inverter failed (Same make & model, Aurora). On each replacement instance, it took over two months to get the replacement inverter. Meanwhile, no electrical production. It takes too long to get reparations made. To give credit where due: For the initial installations, the service was #1; fantastic!! The bills afterwards were low!! :)

10 years ago

star star star star star

Shane Kirksey Crownsville, MD

the guys are very professional! Sunrun made the process of going solar very painless. I absolutely recommend Sunrun☀️

10 years ago

star star_border star_border star_border star_border

Laurie Geiger Tempe, AZ

We are happy with our solar with SunRun. Installation took much longer than expected but now that it's up, we truly see the savings. HOWEVER we were told numerous times that they would move the panels to a new location if we moved (for a fee of course). Now that we are in the process of purchasing a new home, they are saying that is not true and now we have to add the panels to the sale of our home. We NEVER would have signed the lease if we knew this to be true. Be very careful with this company. I am finding that they are pros in stretching the truth

10 years ago

star star star star star_border

Shawn jordan Matawan, NJ

Great job by the sales team and the installers. The installation was smooth took one day and they were super clean. Looks like Solar will be a good move!!

10 years ago

star star star star star

Juan Barraza Chandler, AZ

my experience with sun run was that they were very professional and punctual and right on top of there job duty as promised

10 years ago

star star_border star_border star_border star_border

Joe Folks Patchogue, NY

DON'T USE SUNRUN, whatever you do! One contingency we had was that the solar panels could be removed at no cost to us, should we need repairs on the roof. No problem, said the salesman. We shook hands on it. Turns out we need roof repairs, and Sunrun has said it is not part of our written agreement that we signed. So we will have to pay over $7,000 to remove the panels. Big regrets using these guys. Never again.

10 years ago

star star_border star_border star_border star_border

Michael Holloway Oceanside, CA

The worst. I am not saving a dime with Sunrun. They charge me for electricity at a rate higher than the utility company and for electricity generated whether I use it or not. Then the power company gets all the extra and sells it at a high rate while paying me wholesale. I lose money. My bill goes up 2% every year whether rates go up or not. Sunrun is a bad bad deal fro the consumer but a great deal for Sunrun and the power company.

10 years ago

star star star star star

Christiana Fyfe Bristol, RI

Got my first electric bill and already it has dropped significantly. I can't wait to see my next electric bill. I can only hope that it will be zero.

10 years ago Edited December 13, 2024

star star_border star_border star_border star_border

ADOLFO LLAMAS Hercules, CA

SUN RUN IS BREAKING A SIGNED CONTRACT, They wants to break the signed contract because they failed to communicate with the inspector that came to my house to see if my house was ok to install solar panels. I was told that my house was a go to install the system. Sun Run's contract was signed on 12/08/15, Sun Run told me that someone will call me to schedule the installation but instead of the Installation schedule received an email on 12/17/15 that said that they are sorry but my house would not qualified because the metal tiles roofing.

10 years ago Edited September 14, 2021

star star_border star_border star_border star_border

Jacob San Diego, CA

Service dept stinks, we have a roof leak needed them to remove some panels so the roofers can repair/patch the roof, it's been five weeks and at least 5 phone calls and still didn't here from them, and apparently they first give you quote within 14 days and if you agree it would take another 2-3 weeks before someone will come out. Your ceiling can collapse before you here from them

11 years ago

star star_border star_border star_border star_border

Stuart Peterson Portland, OR

I contacted Sunrun via a display at a local Costco. They were very quick about calling me, but I was very put off by them wanting credit score info prior to an initial consultation. It seemed very presumptuous of them to assume I MIGHT be paying via credit. The whole conversation seemed more like one that I'd have at a used car lot. I won't be doing ANY business with Sunrun.

11 years ago

star star_border star_border star_border star_border

Stephen Ford Valencia, CA

The are gouging me on pricing. I just bought a new home. The lease was changed over. The cost per month was suppose t obe 120.00. The bill just came in at 379.00. My monthly bill is now 198.00 and we over used for an extra charge of 184.59. Why the hell do I have solar if they are charging me the same as the electric company. Plus Im going to get a charge from the electric company. The whole thing is a scam!!!!!!!!!!!!

11 years ago

check_circle

Verified Customer

star star star star star

pauline wood Dudley, MA

we could not be happier with the whole SUN RUN experience,very nice,neat informative,just the best !!!!!!!!!!!!!!!!!!!!!

11 years ago

star star_border star_border star_border star_border

brad peceimer Grass Valley, CA

The installation and customer service are extremely poor. The installation crew was a complete nightmare as they screwed it up, and then I was forced to make 48 calls to see how I could get it fixed, but their customer service said "it's putting out the power we said, so we so sorry, but we will not fix the poor installation..... This is very sad as the installation looks like a bunch of 6th graders did it!

12 years ago Edited September 14, 2021

star star star star star

Robin Adams Seabrook, TX

I have this Company. I really like them. From the Sales Rep to the Customer Service and the Installers. They are UpFront about EVERYTHING. They are Friendly and Caring.

3 years ago

Reply from Sunrun

This is awesome, Robin! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

Dec. 28th, 2022

star star_border star_border star_border star_border

gricel valdez

We have had our system for 4 years now and it has been offline more than it has produced. It brakes. We wait for someone to come out and repair it. Months go by its fixed. I month later its broken again. Rinse and repeat. My roof leaks in 8 different spots and my panels over my porch broke loose in a thunderstorm six months ago and they still haven't sent someone out to look at them let alone fix them. A special shout out to Gabriel Thompson who has had our account for months now and is part of a "solutions team" who has done nothing. Not one phone call and a few emails to tell us she's "working"on the problem. I cant believe that a "Solutions Team" cannot manage to get someone out to my house, to fix my solar panels, that are in danger of blowing off, for the last six months! ABSOLUTE WORST EXPERIENCE AND WORST COMPANY EVER!!!

4 years ago Edited June 16, 2026

Reply from Sunrun

Oh no, Gricel! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue.

Jun. 22nd, 2022

star star star star star

Matt Rodriguez Bakersfield, CA

Service is good. Helps a lot with the electric bill

4 months ago

Reply from Sunrun

Matt, we appreciate your review! We're happy to hear your system is helping with your electric bill and hope you continue enjoying the benefits of solar for years to come!

Jul. 24th, 2026

star star star star star

Marleo Marinas Boulder Creek, California

The solar product was clearly explained to us by Dimitar.

4 months ago

Reply from Sunrun

Marleo, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Jul. 23rd, 2026

star star star star star

Moises Nieves North Brunswick, NJ

Word of mouth , reputable company, ease of accessibility

4 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Jun. 23rd, 2026

star star star star star

Miro Kihei, HI

The reason I picked Sunrun was because of Randy P.

4 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Miro!

Jun. 23rd, 2026

star star star star star

Nikola San Diego, CA

Sunrun has the reputation that I can trust.

4 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Jun. 23rd, 2026

star star star star star

Carolyn Pesce Burlington, Massachusetts

Wallace R. is the reason to work with SunRun

4 months ago

Reply from Sunrun

Thanks for being the best part of our Sunrun family, Carolyn!

Jun. 23rd, 2026

star star star star star

Myron Jan San Francisco, California

Most genuine human who strives to help his community

5 months ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Jun. 23rd, 2026

star star star star star

Megan Scollon Temecula, CA

Very Professional and amazing management!

5 months ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Jun. 23rd, 2026

star star star star star

Saul Correa Los Angeles, California

Very helpful, kind, and knows her stuff!

5 months ago

Reply from Sunrun

Your review brightened our day, Saul! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider.

Jun. 15th, 2026

star star star star star

Tony Guillermo Kealakekua, HI

Courteous, respectful, efficient and professional!

5 months ago

Reply from Sunrun

We really appreciate your kind words, Tony! We're so glad our team delivered an exceptional experience and that you're happy with our services. Thank you for your choosing Sunrun!

Jun. 12th, 2026

star star star star star

Ingrid Joshua Tree, CA

I met Alex while shopping at Home Depot.

5 months ago

Reply from Sunrun

We're glad you were able to speak with Alex at your local Home Depot, Ingrid! Please let us know if you have any questions!

Jun. 13th, 2026

star star star star star

Mandu John Richmond, TX

It is perfect and reliable, love it a lot

5 months ago

Reply from Sunrun

Thanks for your review, Mandu! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

May. 20th, 2026

check_circle

Verified Customer

star star star star star

Steve Boyd San Diego, CA

Nothing! Courtesies and professional from everyone!

1 month ago

Reply from Sunrun

Your review brightened our day, Steve! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Sep. 17th, 2026

check_circle

Verified Customer

star star star star star

Joseph Ramos White River Junction, Vermont

It was easy and fast. Jordan was alot of help.

3 months ago

Reply from Sunrun

Your review brightened our day, Joseph! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jul. 23rd, 2026

star star star star star

Syed A Abidi

I was recommended by my nephew to choose .Main reason was pricing happy.

7 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 13th, 2026

star star star star star

Juliet

Integrity Hard working I have referred my friends to Adler cz he's nice.

7 months ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Apr. 10th, 2026

star star star star star

Leidy Hernandez

A family member recommended it to us and they were in love with it

8 months ago

Reply from Sunrun

Leidy, we're so glad to hear you were referred to us by a family member! We are thrilled to hear that you're enjoying your system. Thank you for choosing Sunrun and for sharing your feedback.

Mar. 6th, 2026

star star star star star

Patty H

Austin was amazing, outstanding customer service. His expertise was top notch.

8 months ago

Reply from Sunrun

Patty, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Mar. 3rd, 2026

star star star star star

Ricky Gibson

Jay was very articulate and well-informed regarding his representation .

8 months ago

Reply from Sunrun

This is awesome, Ricky! Your positive feedback is like a ray of sunshine to us, and we're so happy Jay could guide you through your solar experience.

Mar. 3rd, 2026

star star star star star

Lascerberg

Sunrun panels are very strong and sleek inverter too works smoothly

8 months ago

Reply from Sunrun

Thank you for your feedback, Lascerberg! We're thrilled that the panels have been working well for you and that you are liking the sleek look of your inverter. Thanks for being part of our Sunrun family!

Feb. 25th, 2026

star star star star star

Damon Quiggle

Excellent service from start to finish. Khelin was terrific!

8 months ago

Reply from Sunrun

We truly appreciate you taking the time to share this! We're so glad Khelin was great to work with during your experience. Thank you for being part of our Sunrun family!

Feb. 20th, 2026

check_circle

Verified Customer

star star star star star

Frank Ricchio

Very happy with the end to end process and results

1 year ago

Reply from Sunrun

This is awesome, Frank! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 14th, 2025

check_circle

Verified Customer

star star star star star

Sean Sweeney

Good communication Work done efficiently

1 year ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Sean!

Sep. 9th, 2025

check_circle

Verified Customer

star star star star star

Joe Mcelvogue

Sunrun took over my solar contract , nicely.

1 year ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Joe!

Sep. 4th, 2025

check_circle

Verified Customer

star star star star star

Johnnie Weathersby III

I love the product & the service given!!

1 year ago

Reply from Sunrun

Really appreciate you sharing this, Johnnie! We’re so happy to hear your system is working well for you. It’s always rewarding to see customers like you getting the most out of clean energy. Thanks again!

Aug. 29th, 2025

check_circle

Verified Customer

star star star star star

R Wolske

Great customer support. Our first system

1 year ago

Reply from Sunrun

Thanks so much for sharing, R Wolske! We’re thrilled to hear that you’re loving your system. It’s customers like you that make what we do so rewarding! If you ever have any questions or need support, we’re here to help. Thanks!

Aug. 27th, 2025

check_circle

Verified Customer

star star star star star

Ryan Fallot

Quick, clean fast, and great to work with.

1 year ago

Reply from Sunrun

Ryan, thank you immensely for taking the time to share your wonderful experience with us! It brings us immense joy to know that your journey was flawless. Your support means the world to us as we strive to create a planet run by the sun. Thank you for being part of our mission

Aug. 27th, 2025

check_circle

Verified Customer

star star star star star

Govind Bhagat

Great Team to work with. Satisfied with the work done.

1 year ago

Reply from Sunrun

Govind, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Aug. 27th, 2025

check_circle

Verified Customer

star star star star star

Pamela Cole

Great panels, great installation and much lower SCE bills.

1 year ago

Reply from Sunrun

Pamela, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Aug. 27th, 2025

check_circle

Verified Customer

star star star star star

Michael Rebella

Great Company and very professional. Highly suggest Sunrun!

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Michael! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 27th, 2025

check_circle

Verified Customer

star star star star star

Fernando Garcia

Bill is not expensive. Very good product

1 year ago

Reply from Sunrun

Your review brightened our day, Fernando! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Aug. 27th, 2025

Sunrun Reviews