Sunrun: Read 4,117 User Reviews From Real Homeowners

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DR JAMES ADAMS Menifee, CA

Fraud in sales, false advertising, failures of president of company to respond. Cheating and bait and switch tactics, greedy, grand theft auto, elder abuse, etc. etc.

10 years ago

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bob berliner Silver Spring, MD

the company leads you on and when the time comes to design the system they tell totally different information from what the sales rep tells you. Big scam.

10 years ago

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Linda Canyon Country, CA

Love it! We saved over $1700 on our electric bill last year!

10 years ago

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linda (tighe) seidenglanz Fullerton, CA

Very good instalation.....and I'm saving $100. A month on electric bill.....did very good..

11 years ago

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Verified Customer

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Susan Buchholz

We enjoyed working with everyone at SunRun especially Steven M. who was our first contact

2 years ago

Reply from Sunrun

We're thrilled you had a good experience with our team and with Steven! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 7th, 2024

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Verified Customer

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Jason Goldstein

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Jason, and we're so happy to hear you're saving money! Thanks for taking the time to share your feedback. Welcome to the Sunrun family!

May. 1st, 2024

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Jimmie Holloway Murrieta, CA

Service has been great but the power production has decreased dramatically as electricity rates have gone up. I’m spending to much with Edison.

3 years ago

Reply from Sunrun

Jimmie, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun. Please feel free to send us a private message if you have any questions or concerns. Thanks!

Nov. 23rd, 2022

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Christopher Vacaville, CA

Had a decent experience, but was unhappy that they were unwilling to add to my current system. Seems like a waste to me.

4 years ago

Reply from Sunrun

Thank you for sharing your story, Christopher. Your feedback helps us to keep improving your solar experience. We'll definitely look into this issue for you. If you can send your address and review to onlinereviews@sunrun.com, we'd appreciate it. Thanks for choosing us as your solar provider!

Jun. 22nd, 2022

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Juan vega New Haven, CT

This company is the best so far that I deal with the customer service is amazing

4 years ago

Reply from Sunrun

This is awesome, Juan! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 2nd, 2021

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Verified Customer

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Eladio

all ways asking for money or getting the auto pay three days early

1 year ago

Reply from Sunrun

Eladio, thank you for reaching out to us. We want to help resolve your concerns and we would be happy to look into this for you. We will be sending you a direct message to assist you, thank you!

Oct. 2nd, 2024

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Verified Customer

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Steve Campfield

Utility bill has not changed. Still over 200 dollars monthly

6 years ago

Reply from Sunrun

Hello Steve C. There are many reasons why this could happen. For example, if you consumed more energy this year, your utility bill will be higher. If you've had the system for more than a year we can run a Home Electric Report and analyze your consumption.

Mar. 25th, 2020

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Verified Customer

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Anonymous

The PPA is hard to understand and not what was sold to us

6 years ago

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Verified Customer

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james

after purchase/contract really needs improvements!

7 years ago

Reply from Sunrun

Hello James, Thank you for your feedback, we appreciate the communication and will provide this information to our leadership team.

Mar. 27th, 2019

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Verified Customer

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Lower production than quoted and expected

Unwilling to add more panels to improve production

7 years ago

Reply from Sunrun

Hello, Keep in mind that the size of your utility bill is based on your usage. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar.

Mar. 21st, 2019

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Verified Customer

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RONALD PAOLO SR

NO CUSTOMER SERVICE, NO HELP WITH PROBLEMS THAT ARISE, TERRIBLE

7 years ago

Reply from Sunrun

This is not the experience we want you to have. Please private message me your contact information and we can work to turn this experience around. Thank you for taking the time to leave your feedback, Ronald.

Feb. 21st, 2019

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Verified Customer

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Michael Sonnleitner

Unsatisfactory feedback regarding savings achieved.

7 years ago

Reply from Sunrun

Hello Micheal S. We are sorry to hear you are not happy with your savings. If your bill is higher than last year, you may be using more power than last year. Since your Sunrun rate is lower than that of your utility, that means you'd be paying even more for your current usage without solar. In other words, you're still saving.

Feb. 20th, 2019

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Verified Customer

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Anonymous Kenwood, CA

Not in my area and gave my information to another company without my consent

7 years ago

Reply from Sunrun

Thank you for your feedback. Sunrun does not sell lead information to 3rd parties. Feel free to private message me and look into this for you.

Sep. 6th, 2018

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Verified Customer

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JAMES G . DEMELLO North Dartmouth, MA

ACCOUNTING SYSTEM AND INVOICE IS A DISASTER

7 years ago

Reply from Sunrun

Thank you for your feedback, James. I see you are currently working with Collections and the Escalations team. We are working towards a resolution, this is not the Sunrun norm and we are sorry if this is causing any inconvenience. Please feel free to private message me for more details.

Sep. 6th, 2018

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Verified Customer

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Richard Rush

Poor information/ delayed response. Communications are for.

8 years ago

Reply from Sunrun

Thanks for your communication, Richard R. This is not the typical customer experience and we provided this feedback to the Customer Care Leadership team
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May. 10th, 2018

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Myron Jan San Francisco, California

Most genuine human who strives to help his community

2 weeks ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Jun. 23rd, 2026

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Watcharee

Exceptional customer service and products.

2 months ago

Reply from Sunrun

Hi Watcharee, thank you so much for your kind words. We're really glad you've had a great experience with both our team and our products. We truly appreciate you taking the time to share this!

Apr. 9th, 2026

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Steve Perdew Spring, TX

Overall able to save money on our energy costs.

1 year ago

Reply from Sunrun

Thanks for your review, Steve! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Mar. 12th, 2025

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Brad Ingram League City, TX

Sunrun moves quickly to accomplish goals.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Brad! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 31st, 2025

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Sue Backer

As far as I know everything is working the way it should.

1 year ago

Reply from Sunrun

Thanks for your review, Sue! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 28th, 2025

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Ed McDaniel

all good. System installed and fully operating.

1 year ago

Reply from Sunrun

Thanks so much for sharing, Ed! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!

Dec. 14th, 2024

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afred Silva

I have a brand new system. I have not seen any savings yet

1 year ago

Reply from Sunrun

Thank you for helping us create a planet run by the Sun, Afred. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Nov. 26th, 2024

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Stephen Foerster Rocklin, CA

The right type of economic framework/PPA.

1 year ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Nov. 8th, 2024

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Brad Collier League City, TX

Great overall communication & customer care

1 year ago

Reply from Sunrun

This is awesome, Brad! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Nov. 1st, 2024

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Nicholas Starks

Great communication and excellent install.

1 year ago

Reply from Sunrun

This is awesome, Nicholas! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 25th, 2024

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Michael Cupertino, CA

Good reputation, financing options and long term company

1 year ago

Reply from Sunrun

This is awesome, Michael! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 25th, 2024

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Sabrina Ulm Rancho Cordova, CA

Very happy with sun run for our solar needs

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Sabrina! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 24th, 2024

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Torian Lindsey Missouri City, TX

Wanted to try something new and give solar panels a try!

1 year ago

Reply from Sunrun

Thank you for helping us to create a planet run by the sun!

Oct. 23rd, 2024

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Leroy Mcfadden Missouri City, TX

Because Devan convinced us he’s very convincing

1 year ago

Reply from Sunrun

Leroy, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 23rd, 2024

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Michael Porazinski

Very smooth process from beginning to end.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Michael! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 18th, 2024

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George

product function and its help in our electric u

1 year ago

Reply from Sunrun

Thanks for your review,George! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you are having a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 15th, 2024

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Tammy Herbert

I like their knowledge and professionalism.

1 year ago

Reply from Sunrun

Thanks for your review, Tammy! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 15th, 2024

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Kyara Webb Houston, TX

I love all of the warranties Sunrun offers!

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Kyara! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 8th, 2024

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Jarett Tanaka Pearl City, HI

Prices are good and their system works for our situation.

1 year ago

Reply from Sunrun

This is awesome, Jarett! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 7th, 2024

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Verified Customer

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Bruce Weeks

Great, fantastic , don’t delay, make call

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Bruce! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 30th, 2024

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Aaron

Installation crew were good, cleaned up well.

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Aaron! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 16th, 2024

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Verified Customer

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Daniel Cao

Good communications and very responsive.

1 year ago

Reply from Sunrun

Thanks for your review, Daniel! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Aug. 10th, 2024

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Alejandro Arceo

I like saving money, panels working great however took almost 4 wks for tech to come n fix battery.

1 year ago

Reply from Sunrun

Thanks for your review, Alejandro ! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Jul. 31st, 2024

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jokerface6950

Sunrun has great monthly plans. I have 2 systems

1 year ago

Reply from Sunrun

Thanks for your review, jokerface6950! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Jul. 11th, 2024

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Michael Canavan

Love everything about our solar panels!!

1 year ago

Reply from Sunrun

Thanks for your review, Michael! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jul. 2nd, 2024

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deb johnson

Accurate information without a high pressure sales pitch

2 years ago

Reply from Sunrun

Deb, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Jun. 29th, 2024

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abdul fradi

you did perfect job thanks for all services

2 years ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Abdul!

Jun. 18th, 2024

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Verified Customer

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Rodrigo Jara

Set up was done in the same day quick same day

2 years ago

Reply from Sunrun

We are happy to hear that the Installation was quick and that everything ran smoothly, Rodrigo! We appreciate you taking the time to share your experience during this process. Thanks!

May. 22nd, 2024

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Mike Kelne

Saves us money & prevents outages from the grid.

2 years ago

Reply from Sunrun

Thanks for your review, Mike! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

May. 16th, 2024

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felix cuevas

Great company, great costumer service very clean work

2 years ago

Reply from Sunrun

Felix, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!

May. 15th, 2024

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Verified Customer

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matthew lawa

Very professional and Great customer service

2 years ago

Reply from Sunrun

We're thrilled you had a good experience, Matthew! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

May. 15th, 2024

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