Sunrun: Read 4,821 User Reviews From Real Homeowners

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Jason Chastain San Francisco, CA

Hands down top tier company all the way!!! Excellent service, very professional, great price!!! I could not be happier!!!! Thanks Sunrun!!!

9 years ago

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Stacy Polinsky

We have had our solar for only 9 months and the system continues to stop working. We get a fault error. It takes weeks for someone to even come check out our system. Maybe because we are not leasing, we are buying the system. The inverter was already replaced once and now the system is saying we have 49 panels, however we have 50. This company is ridiculous and is selling an inferior product. We went through Costco, hoping for a superior product.

9 years ago

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Peter A Hogg

Our roof leaked from installation over a year ago and was fix by a Helio Power tech and not a roofer. Several weeks ago it leaked again so told them they need to get a roofer which they said they'd do and that's been weeks ago and still promising. Would I use them again.... Big No! as they also really under paneled us with our usage.

9 years ago

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Douglas Hart Brooklyn, NY

I am a new customer -- Great Experience ---- Great Advice Excellent --- Right down to the installers --- Pure professionals

9 years ago

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Robbin Kuznetzkoff

Horrible experience! Do not call this company unless you are interested in paying more money for an inferior product and virtually no customer service. After being misdirected by the sales rep into a product that was not the correct one for me, I could find no one who would assist me in straightening out what has become a financial nightmare. Finally went with another company and have never been happier!

9 years ago

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Dunnachie Los Angeles, CA

We have solar for several months and it has not worked correctly. They send service personnel who Have no idea how to fix it. When you call and complain you speak with a sarcastic employee who knows Nothing. Each month they bill us but the unit is off at the present time. We cannot get a qualified service person To work on the install. We are very disappointed and will not pay another bill until the unit is Fixed. We have tried the nice approach which does not work. Now we are withholding their payment. Let's see if that works.

9 years ago

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Mateo Wolfe Oceano, CA

Sun Run is the best service to get. It wasn't crazy expensive like many other brands. Great service and they were installed FAST.

9 years ago

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Sean Kennedy Duluth, GA

When I went to the website they said Pennsylvania was supported, however, when I spoke with an agent, was told that only a few select customers were eligible in PA. Agent would not tell me what qualified as a select customer other than that I had to be a Comcast subscriber. This is misleading advertising and they should be more transparent about what states they service and support.

10 years ago

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dan baker Naalehu, HI

pay about a $100 per.month.more than with HELco here in Hawaii..it was o.k.at the start,as your family moves away your bill stays the same but your using less..now HELco is a better deal..i was told at the start i would pd.26cent per kw.that is t true..there was more than just the bill that was not right...also i had an analysis done and was told that an adjustment could be made..what a joke that was...i was talked into having solar for my small house that is not used all the time and it would be 28 cent per kw.. not true...when they talk to you...have it all in writing......

10 years ago

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GButcher Kilauea, HI

Our system stopped registering in March. It is now mid-July and it is still not fixed because in 4 months Sunrun has not managed to get a repair technician to our property. They are all very polite when I have called and each time they say they will get right on it. They have even told me they were escalating us to an urgent status. However, after a dozen calls they have called me ZERO times to update me or schedule an appointment. My next complaints are to the Better Business Bureau and the state utility commission. Stay away from Sunrun if you can.

10 years ago

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Venkat Subramanian Silver Spring, MD

Was all set with Sunrun. Did my homework and research for over 6 months. This was my project for summer. Mar 16, had the 'home visit' session. Disaster, to say the least. The gentleman appeared very knowledgeable but positively rude, absolutely 100% negative attitude, arrogant. If he believes he is intelligent, I will give it to him but he thinks customer is an idiot. Suppose to send me additional material and quote and of course don't have it till date..

10 years ago

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Roy Rene Salvador Ramirez Palmdale, CA

I have three systems on three properties. On each, the inverter failed (Same make & model, Aurora). On each replacement instance, it took over two months to get the replacement inverter. Meanwhile, no electrical production. It takes too long to get reparations made. To give credit where due: For the initial installations, the service was #1; fantastic!! The bills afterwards were low!! :)

10 years ago

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Shane Kirksey Crownsville, MD

the guys are very professional! Sunrun made the process of going solar very painless. I absolutely recommend Sunrun☀️

10 years ago

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Laurie Geiger Tempe, AZ

We are happy with our solar with SunRun. Installation took much longer than expected but now that it's up, we truly see the savings. HOWEVER we were told numerous times that they would move the panels to a new location if we moved (for a fee of course). Now that we are in the process of purchasing a new home, they are saying that is not true and now we have to add the panels to the sale of our home. We NEVER would have signed the lease if we knew this to be true. Be very careful with this company. I am finding that they are pros in stretching the truth

10 years ago

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Shawn jordan Matawan, NJ

Great job by the sales team and the installers. The installation was smooth took one day and they were super clean. Looks like Solar will be a good move!!

10 years ago

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Juan Barraza Chandler, AZ

my experience with sun run was that they were very professional and punctual and right on top of there job duty as promised

10 years ago

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Joe Folks Patchogue, NY

DON'T USE SUNRUN, whatever you do! One contingency we had was that the solar panels could be removed at no cost to us, should we need repairs on the roof. No problem, said the salesman. We shook hands on it. Turns out we need roof repairs, and Sunrun has said it is not part of our written agreement that we signed. So we will have to pay over $7,000 to remove the panels. Big regrets using these guys. Never again.

10 years ago

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Michael Holloway Oceanside, CA

The worst. I am not saving a dime with Sunrun. They charge me for electricity at a rate higher than the utility company and for electricity generated whether I use it or not. Then the power company gets all the extra and sells it at a high rate while paying me wholesale. I lose money. My bill goes up 2% every year whether rates go up or not. Sunrun is a bad bad deal fro the consumer but a great deal for Sunrun and the power company.

10 years ago

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Christiana Fyfe Bristol, RI

Got my first electric bill and already it has dropped significantly. I can't wait to see my next electric bill. I can only hope that it will be zero.

10 years ago Edited December 13, 2024

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ADOLFO LLAMAS Hercules, CA

SUN RUN IS BREAKING A SIGNED CONTRACT, They wants to break the signed contract because they failed to communicate with the inspector that came to my house to see if my house was ok to install solar panels. I was told that my house was a go to install the system. Sun Run's contract was signed on 12/08/15, Sun Run told me that someone will call me to schedule the installation but instead of the Installation schedule received an email on 12/17/15 that said that they are sorry but my house would not qualified because the metal tiles roofing.

10 years ago Edited September 14, 2021

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Jacob San Diego, CA

Service dept stinks, we have a roof leak needed them to remove some panels so the roofers can repair/patch the roof, it's been five weeks and at least 5 phone calls and still didn't here from them, and apparently they first give you quote within 14 days and if you agree it would take another 2-3 weeks before someone will come out. Your ceiling can collapse before you here from them

10 years ago

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Stuart Peterson Portland, OR

I contacted Sunrun via a display at a local Costco. They were very quick about calling me, but I was very put off by them wanting credit score info prior to an initial consultation. It seemed very presumptuous of them to assume I MIGHT be paying via credit. The whole conversation seemed more like one that I'd have at a used car lot. I won't be doing ANY business with Sunrun.

11 years ago

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Stephen Ford Valencia, CA

The are gouging me on pricing. I just bought a new home. The lease was changed over. The cost per month was suppose t obe 120.00. The bill just came in at 379.00. My monthly bill is now 198.00 and we over used for an extra charge of 184.59. Why the hell do I have solar if they are charging me the same as the electric company. Plus Im going to get a charge from the electric company. The whole thing is a scam!!!!!!!!!!!!

11 years ago

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Verified Customer

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pauline wood Dudley, MA

we could not be happier with the whole SUN RUN experience,very nice,neat informative,just the best !!!!!!!!!!!!!!!!!!!!!

11 years ago

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brad peceimer Grass Valley, CA

The installation and customer service are extremely poor. The installation crew was a complete nightmare as they screwed it up, and then I was forced to make 48 calls to see how I could get it fixed, but their customer service said "it's putting out the power we said, so we so sorry, but we will not fix the poor installation..... This is very sad as the installation looks like a bunch of 6th graders did it!

11 years ago Edited September 14, 2021

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Robin Adams Seabrook, TX

I have this Company. I really like them. From the Sales Rep to the Customer Service and the Installers. They are UpFront about EVERYTHING. They are Friendly and Caring.

3 years ago

Reply from Sunrun

This is awesome, Robin! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

Dec. 28th, 2022

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gricel valdez

We have had our system for 4 years now and it has been offline more than it has produced. It brakes. We wait for someone to come out and repair it. Months go by its fixed. I month later its broken again. Rinse and repeat. My roof leaks in 8 different spots and my panels over my porch broke loose in a thunderstorm six months ago and they still haven't sent someone out to look at them let alone fix them. A special shout out to Gabriel Thompson who has had our account for months now and is part of a "solutions team" who has done nothing. Not one phone call and a few emails to tell us she's "working"on the problem. I cant believe that a "Solutions Team" cannot manage to get someone out to my house, to fix my solar panels, that are in danger of blowing off, for the last six months! ABSOLUTE WORST EXPERIENCE AND WORST COMPANY EVER!!!

4 years ago Edited June 16, 2026

Reply from Sunrun

Oh no, Gricel! We're so sorry to hear this and we definitely want the chance to turn your experience around. We will be sending you a private message requesting additional account information so that we can get a Specialist assigned to your issue.

Jun. 22nd, 2022

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Watcharee

Exceptional customer service and products.

5 months ago

Reply from Sunrun

Hi Watcharee, thank you so much for your kind words. We're really glad you've had a great experience with both our team and our products. We truly appreciate you taking the time to share this!

Apr. 9th, 2026

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Verified Customer

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Art Perez Seattle, Washington

Great customer service so far. I hope they keep it going.

2 weeks ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Sep. 3rd, 2026

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Verified Customer

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Robert Wiseman Elk Grove, California

Very professional and provided excellent service.

2 weeks ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family!

Sep. 3rd, 2026

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Verified Customer

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Julie Gabot Honolulu, Hawaii

Nice vompany nice people, willing to help people

2 weeks ago

Reply from Sunrun

This is awesome, Julie! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 3rd, 2026

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Verified Customer

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Joseph Ramos White River Junction, Vermont

It was easy and fast. Jordan was alot of help.

1 month ago

Reply from Sunrun

Your review brightened our day, Joseph! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Jul. 23rd, 2026

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Verified Customer

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James Mabery

My daughter has tha Em and are very happy with them

5 months ago

Reply from Sunrun

Thanks for your review, James! We're glad to hear your daughter has been happy with her system and appreciate you sharing your support. Thanks!

Mar. 24th, 2026

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Leidy Hernandez

A family member recommended it to us and they were in love with it

6 months ago

Reply from Sunrun

Leidy, we're so glad to hear you were referred to us by a family member! We are thrilled to hear that you're enjoying your system. Thank you for choosing Sunrun and for sharing your feedback.

Mar. 6th, 2026

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Patty H

Austin was amazing, outstanding customer service. His expertise was top notch.

6 months ago

Reply from Sunrun

Patty, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Mar. 3rd, 2026

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Ricky Gibson

Jay was very articulate and well-informed regarding his representation .

6 months ago

Reply from Sunrun

This is awesome, Ricky! Your positive feedback is like a ray of sunshine to us, and we're so happy Jay could guide you through your solar experience.

Mar. 3rd, 2026

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Lascerberg

Sunrun panels are very strong and sleek inverter too works smoothly

6 months ago

Reply from Sunrun

Thank you for your feedback, Lascerberg! We're thrilled that the panels have been working well for you and that you are liking the sleek look of your inverter. Thanks for being part of our Sunrun family!

Feb. 25th, 2026

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Damon Quiggle

Excellent service from start to finish. Khelin was terrific!

6 months ago

Reply from Sunrun

We truly appreciate you taking the time to share this! We're so glad Khelin was great to work with during your experience. Thank you for being part of our Sunrun family!

Feb. 20th, 2026

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Jacquelyn Blanco

Was interested in installing solar panels at home and saving some money.

7 months ago

Reply from Sunrun

Hi Jacquelyn! We'd be happy to assist you if you are still interested in getting panels! Please reach out for more information!

Jan. 27th, 2026

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Brian S

As a result of Wallace. He was great! Cannot recommend him highly enough enough

8 months ago

Reply from Sunrun

We greatly appreciate your positive feedback, Brian! It warms our hearts to know that Wallace played a pivotal role in your seamless solar journey. Thank you for contributing to our mission of building a planet run by the sun.

Jan. 9th, 2026

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Dexter loo

Excellent service Excellent installation Excellent after sales service

8 months ago

Reply from Sunrun

Thanks for your review, Dexter! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 6th, 2026

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Verified Customer

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Frank Ricchio

Very happy with the end to end process and results

1 year ago

Reply from Sunrun

This is awesome, Frank! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 14th, 2025

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Verified Customer

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Sean Sweeney

Good communication Work done efficiently

1 year ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Sean!

Sep. 9th, 2025

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Verified Customer

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Joe Mcelvogue

Sunrun took over my solar contract , nicely.

1 year ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Joe!

Sep. 4th, 2025

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Verified Customer

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Johnnie Weathersby III

I love the product & the service given!!

1 year ago

Reply from Sunrun

Really appreciate you sharing this, Johnnie! We’re so happy to hear your system is working well for you. It’s always rewarding to see customers like you getting the most out of clean energy. Thanks again!

Aug. 29th, 2025

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Verified Customer

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R Wolske

Great customer support. Our first system

1 year ago

Reply from Sunrun

Thanks so much for sharing, R Wolske! We’re thrilled to hear that you’re loving your system. It’s customers like you that make what we do so rewarding! If you ever have any questions or need support, we’re here to help. Thanks!

Aug. 27th, 2025

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Verified Customer

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Ryan Fallot

Quick, clean fast, and great to work with.

1 year ago

Reply from Sunrun

Ryan, thank you immensely for taking the time to share your wonderful experience with us! It brings us immense joy to know that your journey was flawless. Your support means the world to us as we strive to create a planet run by the sun. Thank you for being part of our mission

Aug. 27th, 2025

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Verified Customer

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Govind Bhagat

Great Team to work with. Satisfied with the work done.

1 year ago

Reply from Sunrun

Govind, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Aug. 27th, 2025

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Verified Customer

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Pamela Cole

Great panels, great installation and much lower SCE bills.

1 year ago

Reply from Sunrun

Pamela, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!

Aug. 27th, 2025

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Verified Customer

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Michael Rebella

Great Company and very professional. Highly suggest Sunrun!

1 year ago

Reply from Sunrun

We're thrilled you had a good experience, Michael! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Aug. 27th, 2025

Sunrun Reviews