Sungevity Reviews
7.0
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David Gruytch Parlin, NJ
I went with Sungevity because they have the best ratings on the internet. The system is very good, and the installation was fine. My only issue is that the contractors caused a little bit of damage and it took them a while for them to take care of it.
7 years ago
Verified Customer
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Anthony Mazzeo Seekonk, MA
After reading a lot of reviews, they seemed to be the best company out there. They addressed all of my concerns, answered all of my questions and everything went very smoothly.
7 years ago
Verified Customer
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Ronald Monteforte Woodland, CA
I got an estimate from 4 different solar companies. Sungevity was the most responsive by far. They were easy to ask questions and everything. They were the easiest to work with, so I went with them.
7 years ago
Verified Customer
Review Source
Scott Parker Morgan Hill, CA
After reviewing all available companies in my area and what they had to offer, I chose Sungevity. I don't think there is another company out there that would qualify and meet my needs. I give them a 10.
7 years ago
Verified Customer
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BB Raleigh, NC 27609
They were advertising over CREDO and I follow them for quite a while and valued their advice. I would certainly do it again and if I would going to do it, I would try to do it with a company like them. They'd been great.
7 years ago
Verified Customer
Review Source
David Horowitz Trenton, NJ
Sungevity offers basically a risk-free experience to save money and to do great for the environment. The sales team was very professional and knowledgeable. They have done a very good job, keep up the good work.
7 years ago
Verified Customer
Review Source
Joe Smashey National Park, NJ
I went with Sungevity because they offered me the right deal at the time. I was very satisfied with the management team and the installation process. Everything has been great; would recommend.
7 years ago
Verified Customer
Review Source
AM Oakland, CA
The terms of the agreement, the costumer service I received that they were a local company to where I live and their price. Based on my experience I would absolutely recommend them.
7 years ago
Verified Customer
Review Source
William Wilson Escondido, CA
Sungevity had a very excellent offering for prepaid lease which provided the highest return of investment for my rental properties. It has gone so well that we decided to add 3 more systems to 3 more properties.
7 years ago
Verified Customer
Review Source
Robert Hargrave Syracuse, NY
Sungevity has been great! They have great people working for them, especially the guys who actually installed the panels on our house. So far, we haven't had a single problem!
7 years ago
Verified Customer
Review Source
Joseph Wantanabe Beaumont, CA
I was looking into Solar when I was at Lowes, and I was impressed with Sungevity. The consultation was very good and the installation was also good. The only thing that was a little confusing was that i had to deal with 5-6 different people throughout the installation process. But other than that everything has been great.
7 years ago
Verified Customer
Review Source
Robert Picard Buena Park, CA
Everything that they have advertised is accurate. They are a well organized company, their programs are fantastic, and their financial status is impressive. I would recommend this company to anyone looking to go solar.
7 years ago
Verified Customer
Review Source
Isabelle Beauchamps Berkeley, CA
I looked at Solar City first, but they weren't very responsive to my needs. They didn't provide me with any information or answer my questions. They provided high class customer service from the very beginning, and they won me over. Everything has been really great!
7 years ago
Verified Customer
Review Source
Michelle Bigelow Auburn, MA
I did a bunch of research and just happened and fine for me that they have the best reviews and best ratings. It was really nice to have a company that was looking out for the most they could get out of my solar and they actually load my payments and added a couple more panels that they couldn't meet what they originally ... so that was nice.
7 years ago
Verified Customer
Review Source
Emilia Jacoby Highland Mills, NY
Their price was the most competitive and their customer service was top-notch. We were very pleased with the whole process from start to finish and we're very pleased with the product that we're using currently.
7 years ago
Carol Luber Palm Desert, CA
I RECENTLY CONTACTED WHAT I THOUGHT WAS SUNGEVITY TO ASK ABOUT MY SYSTEM. I'VE DISCOVERED THAT SUN JEVITY IS NO LONGER IN THE BUSINESS OF SOLAR PANELS AND THAT IT HAS BEEN TAKEN OVER BY a DIFFERENT COMPANY NAMED PINEAPPLE ENERGY. I ALSO FOUND OUT THAT AS I SUSPECTED MY PANELS WERE ALL PLACED ON THE WRONG SIDE OF MY HOUSE WHEN THEY WERE ORIGINALLY INSTALLED 10 YEARS AGO. I SUSPECT THAT I AM NOT GETTING AS MUCH SOLAR ENERGY FROM THESE POWER PANELS AS I MIGHT HAVE IF THEY HAD BEEN PLACED ON THE CORRECT SIDE OF MY HOME. THE SERVICE PROVIDER GRACE A HAS BEEN VERY HELPFUL TO ME AND VERY INFORMATIVE WE TALKED ABOUT PUTTING IN ADDITIONAL PANELS AND THE COST OF SUCH A THING, IT IS SOMETHING THAT I WOULD LIKE TO DO IN THE FUTURE. WHEN I CAN'T AFFORD IT FINANCIALLY. GRACE COULD NOT HAVE BEEN NICER OR MORE HELPFUL.
3 years ago
Reply from Sungevity
Carol, thank you for your positive review! We look forward to adding solar to your home when the time is right.
Jun. 15th, 2021
Tom E Los Angeles, CA
I experienced some frustration initially as I was trying to get an installation done in the middle of Covid Crisis 2020 and my Sungevity rep changed four times during the process. Eventually I was assigned to Sherril T. She did a good job of keeping me in the loop with regard to the process and progress of the permitting and such. (Permitting still the worst part of the process....how does it take my city a month to approve panels up on a roof??) She was also good about "one off" requests. Overall, I was ultimately satisfied with the whole process (at least from Sungevity's side, hence the five star rating). They did what they said they would do, at the price they quoted me, and their contractors showed up on time and did a good job.
4 years ago
Theresa Beccaria Hollister, CA
From the moment I placed my first call through today I have had exceptional service and follow through. The Project Manager that was assigned to me was Shari R. & was so patient with me explaining in detail (which I love) next steps and timelines. I also had the pleasure of speaking with Sherril T. on several occasions for scheduling and she went above and beyond !!!! Our installers Chava and Joey were exceptional, professional, courteous and did not mind the many questions I had.
There are 2 additional people that should be noted: Spenser and his manager Robert; together they walked us through the details of our options so we could make the best choice for us.
I feel like we won the customer service and product quality lottery because of these aforementioned people.
4 years ago Edited January 10, 2024
Reply from Sungevity
Hi Theresa,
Thank you for the 5 star review! It is wonderful getting this type of feedback. Please don't hesitate to reach out to any of the Sungevity team if any questions or concerns come up along your solar journey.
Blake Hazelrigg
Senior Manager
Blake.Hazelrigg@Sungevity.com
Thank you for the 5 star review! It is wonderful getting this type of feedback. Please don't hesitate to reach out to any of the Sungevity team if any questions or concerns come up along your solar journey.
Blake Hazelrigg
Senior Manager
Blake.Hazelrigg@Sungevity.com
Jul. 29th, 2020
Peter Knowlton New Bedford, MA
I have been talking with Jacob off and on for the last couple months about installing solar panels on the roof of our home. He has been incredibly helpful, especially with his patience and understanding, as me and my wife wandered through all the aspects of the work to be done and what it would cost and could we afford it. He was, also, incredibly knowelegable with all aspects of the project and if he didn't know the answer to a question would say he needed to check and would get right back to us.... and he always did. In the end it was the costs associated with a rebuild of our roof (ripping off the shingles and replacing the original roof boards with plywood to accommodate the panels safely and securely) which made this project unpractical and not possible for us.
4 years ago
Reply from Sungevity
Hi Peter,
This is great to hear! We take pride in educating our customers and allowing them to make an informed decision without pressure. We hope you will keep us in mind in the future if any new need arises. Thank you for the review.
Blake Hazelrigg
Senior Manager
This is great to hear! We take pride in educating our customers and allowing them to make an informed decision without pressure. We hope you will keep us in mind in the future if any new need arises. Thank you for the review.
Blake Hazelrigg
Senior Manager
Feb. 19th, 2020
David Swaisgood Littleton, CO
I'm currently in the sales process. Crystal was phenomenal at Solar Spectrum. Every single question was answered promptly and clearly to my satisfaction. There was no pressure during the process as I looked at 3 other companies.
By far this was one of the best sales experiences I have had with a company, even down to reading the entire contract from beginning to end.
The decision to move forward with Solar Spectrum was a combination of longevity in the industry, warranty / output guarantees, presentation of product, price, other reviews, and great monitoring app which I observed from other customers who referred me.
If the other phases of this project are as thorough with the same level of world class customer service, I will be making a lot of referrals.
Thanks Crystal and the Solar Spectrum family.
4 years ago
Reply from Sungevity
Hello David,
Thank you for leaving such a positive review regarding your experience with Crystal! I will pass your feedback on to ensure her management team is aware of your feedback so she can get some kudos. If you ever have any questions or need assistance as your navigate along your solar journey, please do not hesitate to reach out to Crystal, myself or any of the Sungevity team and we will be more than happy to help you out.
Blake Hazelrigg
Senior Manager
Thank you for leaving such a positive review regarding your experience with Crystal! I will pass your feedback on to ensure her management team is aware of your feedback so she can get some kudos. If you ever have any questions or need assistance as your navigate along your solar journey, please do not hesitate to reach out to Crystal, myself or any of the Sungevity team and we will be more than happy to help you out.
Blake Hazelrigg
Senior Manager
Feb. 19th, 2020
Roger W Cavallo Jr Union, NJ
I had an extremely positive experience working with Eric S. Everything was done by phone and I was able to screen share with him. He was extremely informative and answered all of my questions about their product and did so in a very professional manner. He even conference called with my friend(Mario), who is an architect, to discuss all of the technical details about my solar project. He has dealt with many industrial solar projects and told me this looks like the best solar panel design he has ever seen. I will definitely be recommending Solar Spectrum to my colleagues who are considering switching to solar energy.
4 years ago
Reply from Sungevity
Hi Roger,
Thank you for the very positive review. We are glad to hear you had a great experience. Please do not hesitate to reach out to any of the Sungevity team if any questions or concerns come up.
Blake Hazelrigg
Senior Manager
Thank you for the very positive review. We are glad to hear you had a great experience. Please do not hesitate to reach out to any of the Sungevity team if any questions or concerns come up.
Blake Hazelrigg
Senior Manager
Feb. 19th, 2020
Heather Aponte Vista, CA
From beginning to end Horizon solar has been fantastic! They answered all my questions regarding how solar works and the various options that were best for our home. Then the process of having them installed was so pain free. Our project coordinator was Emily P and she did a great job of ensuring we were up to date on all the information for instillation, inspection, and PTO. All communication I had with her was thorough and timely. She always made sure to follow up with me when I had specific questions for her. I would definitely recommend her as well as Horizon solar for anyone who feels overwhelmed by the process :)
4 years ago
Reply from Sungevity
Hello Heather,
We are so glad to hear that things went well with your solar install. Thank you for giving Emily a shout out as well. I will ensure her manager is aware so she receives the credit she deserves. Thank you for the review and please let us know if any questions or concerns come up.
Blake Hazelrigg
Senior Manager
We are so glad to hear that things went well with your solar install. Thank you for giving Emily a shout out as well. I will ensure her manager is aware so she receives the credit she deserves. Thank you for the review and please let us know if any questions or concerns come up.
Blake Hazelrigg
Senior Manager
Feb. 13th, 2020
Gregory Falkin Elmsford, NY
I spoke with Amory one of the sales reps for SolarSpecturm, and he couldn't have been more helpful. I told him I had already contracted with another company but wanted to consider other bids before making a final commitment. Knowing the likelihood that I would contract with his company was not great he actually spent a considerable amount of time reviewing my situation and advised me that there was too much shade. While very supportive of solar energy, his company would not install solar panels on my roof because they wouldn't produce enough energy to make it economical. I felt like he went out of my way to protect me from making a bad purchase.
4 years ago
Reply from Sungevity
Hi Gregory,
Thank you for leaving Amory a great review about your experience. We are so glad to hear you had a positive experience dealing with our team.
Blake Hazelrigg
Senior Manager
Thank you for leaving Amory a great review about your experience. We are so glad to hear you had a positive experience dealing with our team.
Blake Hazelrigg
Senior Manager
Feb. 13th, 2020
Julius Thomas Phillipsburg, NJ
This review will be mostly about dealing with Anthony R at Sungevity. I requested a call to speak with someone about solar from Sungevity and 7 or 8 other companies. Other companies outright lied to me and pretty much seemed to say anything to try to get me to choose their company and wanted to push leasing even though I wanted to buy. I spoke with Anthony and yes he is a salesman and his goal is to get you to choose his company but I ended up choosing Sungevity based on my dealings with Anthony, the quality of what they use in their solar system and most importantly, their warranty (be weary of Manufacturers or Workmanship warranties). Anthony was a wealth of information and answered any and every question we could think of and pointed out thing I didn't. He never outright bad mouthed another company but keyed me into things that were too good to be true and told me in round about ways that I may want to look further into particular companies on my shortlist, i.e. "google X company and class action lawsuit and things like that. At the time when I started dealing with Anthony I was starting a new job and had to meet with a few remaining companies on my list so I told him I'd not be making a decision for at least a month and that he should reach out to me then, Not only did he not bother me for the entire month like the other companies did but when we did start talking again I didn't feel pressured and that was very important. He has been there along the way even after the sale had been made and still responds to emails and texts. I'd recommend Sungevity to anyone that is interested in going solar
4 years ago
Reply from Sungevity
Hello Julius,
Thank you for taking a moment to leave Anthony such a stellar review. I will share your feedback with his team to ensure he gets the recognition he deserves. If anything comes up, please don't hesitate to reach out to Anthony, myself or any of the Sungevity team and we will be happy to help you out. Thanks again!
Blake Hazelrigg
Senior Manager
Thank you for taking a moment to leave Anthony such a stellar review. I will share your feedback with his team to ensure he gets the recognition he deserves. If anything comes up, please don't hesitate to reach out to Anthony, myself or any of the Sungevity team and we will be happy to help you out. Thanks again!
Blake Hazelrigg
Senior Manager
Jan. 27th, 2020
Valenda Bartosh Santa Clarita, CA
This Memo is written to express our sincerest thanks and appreciation for a job above and beyond the call of duty. Our experience was a pleasure, and never once did we have doubt that the install & consumer service from Shari R and her field team was going to a headache! I generally have to follow-up on companies to find out the status of progress which can be a real hassle, in this case I did not have to get assertive. Her communications and constant contact where all we needed to keep us updated! Her team was amazing. These guys who did our installation where professional, friendly and they KNEW what they were doing! I was very afraid that damage was going to happen to the roof at some point and it never did... IN FACT Danny and his young energetic assistant, forgive me I forgot his name came back after some serious rain to look at a possible leak on our patio thinking it might have been from the new panels and we had called our roof man as we had just installed a new roof on the patio to see where and what was going on. WE WHERE SO VERY HAPPY they found a leak in a soft part of the roof not associated with the solar panels at all!! They went out of their way to find this leak and want YOU ALL to know how much we really appreciate your expertise and the crew’s willingness to find it. Their determination FIXED our leak and we have not had any issues since. What impressed me was they didn't have to do it. But they did... Thank you so very much from two satisfied and proud customers!!!! We love you guys and thank you for your patients....
This company is HIGHLY recommended to initiate & complete your project! Amazing Team!!
best always
Chris & Valenda Bartosh
4 years ago
Reply from Sungevity
Hi Chris and Valenda,
Thank you for taking time out of your day to leave such an amazing note. We are glad to hear our team truly went above and beyond to take the best care of you that we can. Please don't ever hesitate to reach out to us in the event you have any questions or concerns. Any of the Sungevity team will be happy to help you out.
Blake Hazelrigg
Senior Manager
Thank you for taking time out of your day to leave such an amazing note. We are glad to hear our team truly went above and beyond to take the best care of you that we can. Please don't ever hesitate to reach out to us in the event you have any questions or concerns. Any of the Sungevity team will be happy to help you out.
Blake Hazelrigg
Senior Manager
Jan. 3rd, 2020
Donald Cash Yucaipa, CA
Our sales rep, Brandon B, our Project Coordinator, Emily P, Jose and the Roofing Team who completed our re-roof, and Crew Tesla (Raymond, Gabriel, Habukka, Damion, and Josh) who installed our solar system, all earned 5 stars. Their pleasant professionalism, their competence and concern for our satisfaction with their work, went above and beyond our high expectations.
The roofers were able to get the job done between rain storms, and the hearty Crew Tesla worked in the rain to get all the panels installed. Emily kept us fully informed through-out the process, and promptly returned calls. Excellent customer service from the whole team. I had been referred to them by my brother-in-law and a close personal friend. Now I know why they recommended this company, and why I will do the same.
4 years ago
Reply from Sungevity
Hi Donald,
Thank you for the 5 star review and for telling your friends and family about us! We are so glad to hear you had a great experience. We will be here for you if you ever need any assistance so please do not hesitate to reach out along your solar journey. Thank you for choosing us as your solar provider!
Blake Hazelrigg
Senior Manager
Thank you for the 5 star review and for telling your friends and family about us! We are so glad to hear you had a great experience. We will be here for you if you ever need any assistance so please do not hesitate to reach out along your solar journey. Thank you for choosing us as your solar provider!
Blake Hazelrigg
Senior Manager
Jan. 3rd, 2020
Bob DAmbra Cranston, RI
Joeseph F and Sungevity opened my eyes to the solar possibilities for our home in Rhode Island. Joseph and his team quickly designed and engineered a custom solar system that would not only satisfy the daily power requirements needed, and as bonus has the potential to net a profit back to us through the overage energy our system will produce! The thought of actually being compensated by the utility company was overwhelming... From the initial interview through the design process to the very detailed final quote, which included actual images of the property with the solar system installed, Joseph and Sungevity won us over, and we are looking forward to going solar!
5 years ago
Reply from Sungevity
Hi Bob,
Thank you for the great review. We are so glad that you chose us as your solar provider! Please don't hesitate to reach out to any of the Sungevity team with any questions or concerns.
Blake Hazelrigg
Senior Manager
Thank you for the great review. We are so glad that you chose us as your solar provider! Please don't hesitate to reach out to any of the Sungevity team with any questions or concerns.
Blake Hazelrigg
Senior Manager
Dec. 26th, 2019
Jason Oakland, CA
Dino was very knowledge about solar and helped to answer all of my questions. I had checked into solar a few years back but didn't move forward because the system cost too much and I didn't think it made economic sense. Dino reengaged me and let me know that I could add a battery to my system. I really liked the benefits of the Sunrun Prepaid PPA, especially that my system would be covered for 25 years including a free battery replacement. Dino was able to walk me through the solar agreement and address my concerns about selling my home with a PPA. Furthermore Dino explained how the SolarEdge inverter worked and walked me through which appliances I could and couldn't back up. For me backing up my lights, refrigerator, and wifi was very important. Overall I am very happy I had the opportunity to work with Dino and get my solar system through Sungevity!
5 years ago
Reply from Sungevity
Hello Jason,
We are so glad to hear that you enjoyed your experience with Dino so much! We are glad to hear you found more value in solar at this time and are taking advantage of our battery offerings. If you have any questions or concerns about your system, please don't hesitate to let Dino, myself or any of the Sungevity team know.
Blake Hazelrigg
Senior Manager
We are so glad to hear that you enjoyed your experience with Dino so much! We are glad to hear you found more value in solar at this time and are taking advantage of our battery offerings. If you have any questions or concerns about your system, please don't hesitate to let Dino, myself or any of the Sungevity team know.
Blake Hazelrigg
Senior Manager
Nov. 20th, 2019
Diane Olson Denver, CO
Of all the people I've dealt with for home improvement projects over many years Anthony is by far the most helpful, caring person I have ever spoken with. He is incredibly knowledgeable about heating problems and was adamant that I first solve my heating problem before installing solar panels. He cared more about helping me than immediately selling me solar panels. He is a rarity in today's world where almost everyone cares more about making money than helping people. For this reason after I solve my high electric usage I will buy my solar panels from you - all because of this great employee Anthony! Thank you. Diane Olson
5 years ago
Reply from Sungevity
Hi Diane,
This is a great review. We are very glad to have Anthony on our team and it sounds like you can tell why! I will pass your feedback on to Anthony and his manager to ensure he gets some kudos. Thank you for working with us.
Blake Hazelrigg
Senior Manager
This is a great review. We are very glad to have Anthony on our team and it sounds like you can tell why! I will pass your feedback on to Anthony and his manager to ensure he gets some kudos. Thank you for working with us.
Blake Hazelrigg
Senior Manager
Nov. 26th, 2019
Janelle Sanchez Corona, CA
After previously signing on with another solar company, I was left feeling very uneasy about the agreement. The other sales rep insisted we need additional panels and avoided quoting on the amount we were asking for. Taking advantage of the 7 day right to cancel, I was fortunate enough to come across Sungevity, and our new hero, Bill! He not only gave us a quote for what we were asking for but debunked some false information the other rep gave regarding solar. At the end of it all, we saved $43,000!!!! Couldn't have felt more at ease. We are so appreciative for Bill's attentiveness and professionalism.
5 years ago
Reply from Sungevity
Hello Janelle,
Thank you for the awesome review! We are so glad you found your "solar hero Bill!" It sounds like he was able to get you a system sized to your families needs. Please do not hesitate to reach out to Bill, myself or any of the Sungevity family if any questions or concerns come up.
Blake Hazelrigg
Senior Manager
Thank you for the awesome review! We are so glad you found your "solar hero Bill!" It sounds like he was able to get you a system sized to your families needs. Please do not hesitate to reach out to Bill, myself or any of the Sungevity family if any questions or concerns come up.
Blake Hazelrigg
Senior Manager
Oct. 16th, 2019
M. David Minnick Greenbrae, CA
My sales agent and the person who evaluated my home for its ability to handle the solar panels have both been very communicative in the process and the most prudent approach. For example, the direction of our roof for maximum benefit from the sun would reduce our electricity bill by around 72%. To reach 100% would have required double the capital cost because the other panels would have been less efficient in producing electricity as compared to the cost of the additional panels. They were also helpful in pointing out that my interest in acquiring a storage battery to allow for stand alone electrical support should our utility shut off power for several days would not achieve my goal. The batteries available would not give more than one day's stored power because it could not be recharged without my being on the grid. If the grid was shut down, the power from the solar panels alone would not allow recharging of the battery each day from that days solar power.
5 years ago
Reply from Sungevity
Hello M. David,
Thank you for the awesome review. It sure sounds like your agent got you a lot of the info you needed to help you make an informed decision. We are glad to hear that you had a 5 star experience and are excited you are looking into clean energy alternatives.
Blake Hazelrigg
Senior Manager
Thank you for the awesome review. It sure sounds like your agent got you a lot of the info you needed to help you make an informed decision. We are glad to hear that you had a 5 star experience and are excited you are looking into clean energy alternatives.
Blake Hazelrigg
Senior Manager
Oct. 1st, 2019
Scott Santa Ana, CA
So far, so good. We purchased a system and it was up and running in about 2 months. I felt like we got a good system that will generate a lot of power for a reasonable price. We are counting on the tax incentive to make the project a home run. Rosa T was our project manager and was very responsive - probably the fastest email replies of any contractor we have dealt with. Some minor hic-ups in the process but that is to be expected with any major project.
I'm also very impressed with how "Clean" the install is. The conduit and control box are very nicely done and not unsightly at all. I was also impressed with our installation crew
5 years ago
Reply from Sungevity
Hello Scott,
It's wonderful to hear that you got a great deal and that had a great experience as Rosa managed your project. In addition it sounds like our install team did a great job and took good care of your home in the process. I will pass your feedback along to ensure everyone involved gets a shout out! Happy solar
Blake Hazelrigg
Senior Manager
It's wonderful to hear that you got a great deal and that had a great experience as Rosa managed your project. In addition it sounds like our install team did a great job and took good care of your home in the process. I will pass your feedback along to ensure everyone involved gets a shout out! Happy solar
Blake Hazelrigg
Senior Manager
Sep. 16th, 2019
Robert Barstow, CA
After having an issue with obtaining performance data on the site, I called the contact phone number and left a message describing my issue. Nearly immediately, Blake emailed me and asked several specific questions to describe the issue. I checked the inverters getting the data in answering those questions. After that, he let me know that, if possible, they would resolve these issues remotely. In less than 4 hours, I received a call from a Tech, Matt, guiding me in troubleshooting, reset the inverts and ultimately resolving the issues. You can not beat this outstanding customer support. Robert T. , Barstow CA
5 years ago
Reply from Sungevity
Helllo Robert,
Thank you for taking a moment to leave a review about your experience in working with Matt and I. I am very glad you reached out to us and we were able to get your issue resolved. Please save me as your solar contact moving forward and do not hesitate to reach out to me if any additional questions or concerns come up. Happy solar!
Blake Hazelrigg
Senior Manager
Thank you for taking a moment to leave a review about your experience in working with Matt and I. I am very glad you reached out to us and we were able to get your issue resolved. Please save me as your solar contact moving forward and do not hesitate to reach out to me if any additional questions or concerns come up. Happy solar!
Blake Hazelrigg
Senior Manager
Aug. 28th, 2019
Michael Oakland, CA
Honestly, I didn't choose Sungevity. They bought Solar Spectrum, just shortly after I had purchased and installed my solar from them.
My monitoring dashboard was never set up. I had tried to contact a few times but never received a response and never found a person to talk with or help me.
Being a busy dad, it was not high on my priority, my system was working fine, and so I neglected pushing on the issue and making sure the company properly hooked me up.
Finally I tried again to contact them, and again I got nowhere with email or phone. I went to www.consumeraffairs.com to look up the company, maybe they too were out of biz?
Their little online chat window auto popped up, and instead of ignoring it, I decided to give it a try to explain my problem.
They gave me a phone number. It was different and for Sungevity. I called and finally a person answered! But he couldn't help, he was actually from another subsidiary. But he gave me another email, and I sent a letter there explaining my plight.
That was when Blake H took my case. He reached out to me and within minutes had my monitoring dashboard up and running. I can now login and see the data my system is sending.
5 years ago
Reply from Sungevity
Hello Michael,
Thank you for leaving the 5 star review! We are sorry about the poor experience the Sungevity Inc bankruptcy created for you but we are happy you were able to get a hold of us. Going forward, please don't hesitate to reach out to me directly if any questions or concerns come up and I'll be happy to help you out.
Blake Hazelrigg
Senior Manager
Thank you for leaving the 5 star review! We are sorry about the poor experience the Sungevity Inc bankruptcy created for you but we are happy you were able to get a hold of us. Going forward, please don't hesitate to reach out to me directly if any questions or concerns come up and I'll be happy to help you out.
Blake Hazelrigg
Senior Manager
Aug. 28th, 2019
Janet Sonoma, CA
I worked with Sonny N, with Sungevity, as I was researching options to decide on the best Solar options to install in my Petaluma home. Sonny was knowledgeable, answered all my questions in simple, easy to understand terms, focused on my specific needs and goals for my installation project, was very responsive, an excellent communicator and left me with a feeling of confidence that I was working with a company and individual who was experienced in Solar options, and would be available when needed through my project. I am looking forward to working with Sonny and Sungevity to complete my project.
5 years ago
Reply from Sungevity
Hi Janet,
Thank you for leaving such a great review about the service Sonny provided you. He is one of our top consultants and makes a serious effort to deliver this level of service day in and day out. Going forward, please don't hesitate to reach out to Sonny, myself or any of the Sungevity team if questions or concerns come up. Thanks again!
Blake Hazelrigg
Senior Manager
Thank you for leaving such a great review about the service Sonny provided you. He is one of our top consultants and makes a serious effort to deliver this level of service day in and day out. Going forward, please don't hesitate to reach out to Sonny, myself or any of the Sungevity team if questions or concerns come up. Thanks again!
Blake Hazelrigg
Senior Manager
Aug. 28th, 2019
Katrin San Francisco, CA
I started looking into solar two years ago and received a quote from Anthony who was very helpful back then and send us a good quote for at lease. When we decided not to go solar at that point he was very understanding and never bothered us again.
Two years later we are ready to get solar panels and I had forgotten about Anthony’ two years later we are ready to get solar panels and I had forgotten about Anthony and Sungevity. I contacted some other solar companies and the experience with the sales people that was very annoying since they were very pushy. I then remembered that I had already gotten a quote from Sungevity two years ago and contacted Anthony again.
He was super helpful and updated our quote using newer panels and have us a really good deal for purchasing the system.
5 years ago
Reply from Sungevity
Hello Katrin,
Thank you so much for leaving the great 5 star review. It sounds like Anthony really took awesome care of you and we are glad to hear you remembered us! We are so glad to welcome you into the family. Please don't hesitate to reach out to us with any questions or concerns.
Blake Hazelrigg
Senior Manager
Thank you so much for leaving the great 5 star review. It sounds like Anthony really took awesome care of you and we are glad to hear you remembered us! We are so glad to welcome you into the family. Please don't hesitate to reach out to us with any questions or concerns.
Blake Hazelrigg
Senior Manager
Aug. 8th, 2019
PJ Adelanto, CA
I have always been interested in Solar, but had not really seriously checked into putting it on my house. I finally decided to check into the actual size and cost of units for my house. When I was looking on line I noticed that Sungevity had great ratings so I sent information to them. In a minute I got a call back from Patrick. Patrick was able to answer my questions and submitted information to the engineers to get a reccommended size and price. Although I decided not to Put the units on my house, it wasn't because of the company, it was because I'm hoping to move in a year or 2 and it doesn't make sense for me at this time. In the future when I move to a permanent home, I will call this company again!
5 years ago
Reply from Sungevity
Hi PJ,
We are so glad to hear that Patrick provided a great experience and got you the answers to all of your questions. We hope you will keep us in mind after you move. Thanks for the review!
Blake Hazelrigg
Senior Manager
We are so glad to hear that Patrick provided a great experience and got you the answers to all of your questions. We hope you will keep us in mind after you move. Thanks for the review!
Blake Hazelrigg
Senior Manager
Jul. 30th, 2019
Viviana Mantilla Matawan, NJ
I recently moved into my new home (exactly 1 week ago) and was looking to immediately install solar panels for cost savings. Anyone that has just purchased a new home knows that the last thing you want to deal with is being on the phone with a company setting up and planning!
Well this was not the case here. One phone call with Scott and he took care of EVERYTHING for me. Not only was he in communication with me on the phone giving me updates but when ever I was at work and not able to talk he would shoot me a quick text to let me know the status of my application and next steps. Scott was super patient and helped me every step of the way!
While I met with other solar companies they were not able to start my project until I had an actual electric bill which would have taken a month. Scott was able to start my project right away with no bill!
But it doesn't end there....he quoted me $20 less a month than the other company I met with! He was transparent about everything and no hidden cost or surprises.
Scott exceeded my expectations and put my mind at ease during the move.
Anyone thinking about going solar and looking for a company to deal with, I HIGHLY recommend Sungevity and my new friend Scott!
5 years ago
Reply from Sungevity
Hi Viviana,
Thank you so much for telling us about your experience. Scott is one of our most tenured reps and really takes a lot of pride in the experience he provides his customers day in and day out. I will ensure your glowing feedback is passed along to his manager and the rest of our team. Please don't ever hesitate to reach out to any of the Sungevity team for assistance.
Blake Hazelrigg
Senior Manager
Thank you so much for telling us about your experience. Scott is one of our most tenured reps and really takes a lot of pride in the experience he provides his customers day in and day out. I will ensure your glowing feedback is passed along to his manager and the rest of our team. Please don't ever hesitate to reach out to any of the Sungevity team for assistance.
Blake Hazelrigg
Senior Manager
Jul. 16th, 2019
Gary Nichols Tracy, CA
Solar Spectrum/Sungevity provided my with a system that met my expectations. With any large project there are bound to be concerns, or issue arise during the installation or execution of the system. Sungevity was able to address and resolve any and all of my concerns to my satisfaction. With some companies you have to fight to get concerns addressed. This was not the case with Sungevity. They just took care of my concerns immediately. The system has performed flawlessly since the installation, and I am very please with the amount of power the system is producing. I am coming close to the PGE true up time and so far it appears that I will not owe anything. My solar installation decision is likely to be one of my best financial decisions ever.
5 years ago
Tina Medford, MA
I worked with Alex A at Sungevity to get solar panels for our home. I got quotes and had intro conversations with 5-6 different companies, and not only was Sungevity the absolute best value and price, Alex was an amazing rep to help us through the process. He opened up his schedule for whenever was convenient, sent us all of the info we needed, patiently answered all of our questions, and was just a phone call away whenever any new questions or concerns came up. Sungevity's customer service and Alex's personal touch on the whole process have been phenomenal. Their pricing options are also very reasonable and the best deals we got from all of our quotes. We're really excited to move forward and get our new solar panels installed this summer!
5 years ago
Reply from Sungevity
Hi Tina,
Thank you for the phenomenal review! Alex absolutely takes a lot of pride in the experience he offers his customers and works hard to ensure they are pleased so their network tells their family and friends about him. I will make sure he gets a shout out for the great feedback you gave him. Thank you for choosing us as your solar provider!
Blake Hazelrigg
Senior Manager
Thank you for the phenomenal review! Alex absolutely takes a lot of pride in the experience he offers his customers and works hard to ensure they are pleased so their network tells their family and friends about him. I will make sure he gets a shout out for the great feedback you gave him. Thank you for choosing us as your solar provider!
Blake Hazelrigg
Senior Manager
May. 21st, 2019
Sean Onion Escondido, CA
I'm a returning customer to Sungevity. I sold the old house (we leased solar, absolutely no problem selling the house) and bought a new one in Aug 2018. Vivint came to the door and we came close to buying into the PPA... until I did the math and realized that, what appears to be free, actually equates to $50,408 in rented power over 20 years! True, better than PG&E (more like $200,000 over 20 years), but I'd rather own! So called Sungevity and Crystal explained how they could help me purchase using my tax credit as a down. She knew all the answers, the process was automated, entirely professional and pleasant to boot! To summarize, I'm going with Sungevity because everyone there is professional (sales, support, the local crew, everyone.) and the material and service is top quality. Thanks for the help, Crystal!
5 years ago
Reply from Sungevity
Hi Sean,
Thank you for taking a moment to share feedback about your experience with us and Crystal specifically. It sounds like you got a great day and a professional experience. If you ever have any questions or need any solar service, please just let us know!
Blake Hazelrigg
Senior Manager
Thank you for taking a moment to share feedback about your experience with us and Crystal specifically. It sounds like you got a great day and a professional experience. If you ever have any questions or need any solar service, please just let us know!
Blake Hazelrigg
Senior Manager
May. 13th, 2019
James Velasquez West Covina, CA
So far so good. Original sales representative explained the benefits of solar energy thoroughly and without pressure. He answered any questions we asked and explained his answers. We were told the process would take several months before solar energy would be authorized to use. After a few inspections and approval with SCE, we are on solar power. Overall no issues or problems with any employees or contractors. The solar panel installers and power box crew very professional and courteous. Any questions about follow up procedures or any other concerns we had about the process were quickly answered and handled by Horizon representative Karla M. Hoping to save money with solar and no more excessively high bills from SCE.
5 years ago
Reply from Sungevity
Hi James,
We are so glad to hear that your experience has been rated at 5 stars! Words like professional, courteous and quick are what we strive for and this type of feedback always makes us feel good. I will also make sure Karla gets a shout out for the experience she provided. Please let us know if we can ever answer any questions or help you out.
Blake Hazelrigg
Senior Manager
We are so glad to hear that your experience has been rated at 5 stars! Words like professional, courteous and quick are what we strive for and this type of feedback always makes us feel good. I will also make sure Karla gets a shout out for the experience she provided. Please let us know if we can ever answer any questions or help you out.
Blake Hazelrigg
Senior Manager
May. 10th, 2019
Charles Madera, CA
Really, the whole experience can be described in just two words:
Very professional.
Appointments were made, and they were kept. Promises of performance was made, and kept. Time from first call to test and turn up was less than a month. really, the longest part of the process was waiting for a non-rainy day to install the panels.
The crew that installed the panels and associated framing and equipment were also very professional and really knew thier jobs. They had long working relationships with the regulating authorities and the inspections were brief due to the level of trust they had in the crew that installed it. They also worked with me on last minute adjustments to improve the ascetics of the install.
The project manager and sales team were in constant communication with me, checking up on each step. Always asking how they could improve.
Again, nothing but good things to say, but if you want to hear it again... Very professional.
Thanks Bill.
5 years ago
Reply from Sungevity
Hi Charles,
Thank you for the fantastic review! We are glad to hear things went so and I will make sure Bill gets a pat on the back for this great feedback. If you ever have any questions or need solar service, just let us know!
Blake Hazelrigg
Senior Manager
Thank you for the fantastic review! We are glad to hear things went so and I will make sure Bill gets a pat on the back for this great feedback. If you ever have any questions or need solar service, just let us know!
Blake Hazelrigg
Senior Manager
Apr. 22nd, 2019
Lynne Bussey Chico, CA
My experience started with Alex A by telephone after my inquiry via the "Best Companies" website. Alex was very professional, friendly and best of all not a typical salesman. He didn't try to "sell" me, he educated me about the differences between their company and others. For one thing, they had the best financing, a 12 yr. loan at 2.99%. No down payment. But more important was their warranties, which can be confusing when you shop around, but worth doing. They cover ALL the bases. They don't make promises they can't keep. Also, their panels are made in Germany ( known for awesome engineering) versus China. These things were important to me, as well as the fact that after 12 yrs., when I have no more payments, and I own them, the panels will only have degraded 15%. As far as the process of actually "going solar", there is quite a bit involved that I needed to know, and any time I had a question my email was returned immediately or I'd get a phone call. Mike T, the project manager after the sale, was likewise: professional with quick follow up on issues, easy to talk to. Lastly, even though the company is Nationwide, they use local installers, which helps my community. I tell people, don't rush into the first contract that comes your way. Check out a few companies that have been doing solar for years, including this one before you make the commitment. They know what they are doing.
5 years ago
Reply from Sungevity
Hi Lynne,
We are so glad to welcome you to our solar family. It is not uncommon for us to get amazing feedback from Alex and Mike's work and we are glad to hear you feel the same! We will be here for the long haul and look forward to helping you with all your solar needs. Thanks for the great review.
Blake Hazelrigg
Senior Manager
We are so glad to welcome you to our solar family. It is not uncommon for us to get amazing feedback from Alex and Mike's work and we are glad to hear you feel the same! We will be here for the long haul and look forward to helping you with all your solar needs. Thanks for the great review.
Blake Hazelrigg
Senior Manager
Apr. 17th, 2019
Diane Twitchell Tracy, CA
Whenever I consider making a major purchase, I always get at least 3 estimates. I started looking at different solar companies and contacted 3 with good ratings. The first response I received was from Patrick S of Sungevity. He was not pushy and sent my e-mail a visual program that explained how solar works and the entire process of installing solar...From getting necessary permits, to roof inspection, to costs and financing , plus tax incentives to how solar is utilized and stored with local utility company for our future use etc. In addition, we had made an appointment for him to speak with my fiance (homeowner), and he followed through, despite its being very late (like between 7- 8pm), as opposed to our 5-6pm since we are in California. My fiance asked him to follow up with us a month later since we had to get new roofing and HVAC figures, and again, he kept his word, and followed up a month later...I always say, a man is as good as his word, and Patrick would have my business in a heart beat, as he is a man of his word. None of the other solar companies got back in a timely fashion with us like Patrick S.
5 years ago
Reply from Sungevity
Hi Diane,
Thank you so much for taking the time to leave such a great review about your experience with Pat. He is definitely one of our All-Star reps and it is great to hear about the level of service he provided you. I will share this with the team and make sure he gets a pat on the back! Thank you so much for considering us for your solar needs. Please don't hesitate to give us a ring if any questions or concerns come up.
Blake Hazelrigg
Senior Manager
Thank you so much for taking the time to leave such a great review about your experience with Pat. He is definitely one of our All-Star reps and it is great to hear about the level of service he provided you. I will share this with the team and make sure he gets a pat on the back! Thank you so much for considering us for your solar needs. Please don't hesitate to give us a ring if any questions or concerns come up.
Blake Hazelrigg
Senior Manager
Apr. 18th, 2019
Nic Olivehurst, CA
Solar Spectrum, (Specifically Sonny N.) saved me from dealing with a different fraudulent solar co. Sonny has been extremely professional and more informative than any other customer service provider I have ever had the pleasure of dealing with. Frankly, Sonny has bulldogged for me and my families solar needs and has single handedly slashed our energy bill to a quarter of what it was.
Solar Spectrum, I firmly believe that your employee "Sonny N" is due for a raise and a promotion. He should be the model of customer service and prompt responsiveness in my opinion.
Thank You Sonny/Solar Spectrum.
5 years ago
Robert H Hansen Milford, MA
I am still in my information gathering stage, but I have to highly recommend specifically William M. I have called and spoken to 4 companies prior to my hour and 15 minute call to Matthew. He was knowledgeable, professional, patient ( exceedingly patient ) all in all a fantastic representative of Sungevity, and were I still looking for Reps for my own company I would be highly inclined to line his pockets and hire him myself! He patiently explained to me in great depth ( which I requested ) and brought me up to speed in all things solar, so I felt like i actually could handle a conversation about the field and not seem like a newbie. I never make a deal on first impressions and will be doing my due diligence, however, if we're talking a few thousand dollars difference in companies, based on Matthews customer service, these guys will have my business by Sunday even if they are the more expensive option ( which i don't know if they are just doing my legwork now ). Please take a moment to call these guys, you will not be disappointed! Business is about building relationships with people, the numbers need to work as well, but I do business with people not companies.
5 years ago
Sandra Sexton Desert Hot Springs, CA
I wanted a purchase plan and they offered the 25 year plan which worked for me. Alex was great with the sales part always staying in touch and very informative. Michael T that was the project manager could not have been more helpful even in areas that I don’t think we’re his areas. Really great customer service from him. Blaze got involved with me because I didn’t like the monitoring website and I was having problems with it. He answered any questions that I had about the solar production and also provided me with an app (SolarEdge) which is what I was wanting in the first place so all in all I was very happy with the experience. The installers were a couple weeks behind but that was not anything that anyone could control.
5 years ago
Octavia Sutphin Trenton, NJ
We had a Great experience with Scott. Scott had us excited about getting solar. His knowledge about the product and process was awesome. His mannerism and presentation sold my reluctant husband. I was anxious to refer family and friends to speak with Scott. However, the second part, the installation process of which was not with Scott; it was with another person and installation company, this was disappointment. There was too many delays dealing with the installation portion of the process. I wish we could've dealt with Scott throughout the entire process. The panels are installed; however, still not in use.
5 years ago
Carmen Coleman California City, CA
My husband and I were extremely surprised and disappointed to find that our system had not been producing power for several months. The issue was only brought to our attention when we received an ~$1800 bill from SC Edison. And although we had difficulty getting in touch with a customer service representative initially, once we made contact with Blake H (Senior Manager - Solar Spectrum), we were relieved as he was SUPER helpful and provided us with prompt communications. Ultimately, we were pleased with the outcome (we received a partial refund to help offset the bill incurred). Truly appreciate Blake's professionalism and understanding. He made what was initially a very frustrating situation much easier to manage.
6 years ago
Reply from Sungevity
Hi Carmen,
Thank you for the wonderful review! It was awesome working with you. I'm not only happy that I was able to help you out but I'm pleased that your system is now performing as it was designed. If there is ever any question I can answer for a bridge I can help cross, I hope you will not hesitate to reach out to me.
Blake Hazelrigg
Senior Manager
Thank you for the wonderful review! It was awesome working with you. I'm not only happy that I was able to help you out but I'm pleased that your system is now performing as it was designed. If there is ever any question I can answer for a bridge I can help cross, I hope you will not hesitate to reach out to me.
Blake Hazelrigg
Senior Manager
Dec. 26th, 2018
