Sungevity: Read 1,994 User Reviews From Real Homeowners

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Verified Customer

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Melkon Krikorian Queens Village, NY

They give me a quote, they showed me what the system will do and everything they said turned out well. So I trusted them and I did it. The installation was not as smooth as I like. I think partly because they were dealing with outside vendors, so probably they had a thing in there, but the installer been quite the measure up. But eventually everything worked out well.

8 years ago

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Michael Sutyla Clinton, CT

After researching the top 5 companies and find all the data I could, I went with Sungevity. Their customer service is above average. We did have some situations with sunlight restriction and they help me with their engineering department, removed a couple of trees and provide the household the marks to the direct sun. And those services they provided with no charge and they also gave me a 100-dollar free home consulting survey, with an energy company here in Connecticut which came in and gave me LED light bulbs and sealed-small leaks in our house

8 years ago

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Verified Customer

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Steven Ramsey Porterville, CA

The panels that Sungevity offers no one else offers them, so that set them apart in my mind. I am very satisfied with the company and everything that they have done for me so far. My only complaint is in regards to the company referral fee. I referred my daughter to the service and she ended up having it installed. I still have not received my referral fee from them, and $1,000 is a lot of money.

8 years ago

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Verified Customer

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Joseph Jaramillo Albuquerque, NM

I did little research when I was thinking about putting in panels and they seem to have best information and were eager to answer questions for me. Other than the fact that I would recommend them and I do recommend them to anyone that has inquires about my panels, I don't have much else to say.

8 years ago

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Verified Customer

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Sharie Scott Rio Vista, CA

I did quite a bit of online research and they offered the best program and I want it to be able to monitor it online and that was included. The prepaid lease, it was a better deal than most of other things. They were the ones i ended up picking out. Installation was very good. I would recommend them to anybody!

8 years ago

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Verified Customer

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Gerald Carroll Milford, DE

After doing research, Sungevity seemed to be pretty good. The installation overall is working fine, its good but theres some issues. They drove over my septic system and I had to get it repaired. But the company resolved that issue. With that said, the management team has been great, I like the system so far, it is very good.

8 years ago

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Verified Customer

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Glenn Miller Hillsborough Township, NJ

We checked out several companies, and they seemed to meet our needs the best. We have had no problems whatsoever with the company. Everything is very inexpensive, and the management team was great. I would recommend Sungevity to just about anyone like I said, there is no problem. The bill has been fine and we had nothing to say badly about this company.

8 years ago

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Verified Customer

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John Griffin Stoughton, MA

We spoke to 3 or 4 different companies and they provided us with the best designs for our solar system, and the best payment options as well. I am completely satisfied with the installation process, the management team is excellent. We are very happy!

8 years ago

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Verified Customer

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Donald Mazzarella Somers Point, NJ

So I investigated a few different companies online, but I work for Lowes, and there was a Sungevity rep. there every day. So after talking to them I decided that they would be best. My initial consultation was a little bit rocky to be honest, he was a bit unclear on some details. But once everything got cleared up, installation was very good, and everything else has been great.

8 years ago

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Verified Customer

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Rosette Maristela Irvine, CA

I did a lot of research and compared the various solar companies, and for what they provided, and the price I think they were the best choice. The consultation was so very pleasant. They went through with everything that they said that they would. It was a really nice transaction for me. So far everything is good!

8 years ago

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Verified Customer

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Jason Mayer Yucaipa, CA

Sungevity was the best company in our opinion, that is why we went with them. The consultation was very informative; they answered all of our questions. The installation took place when they said it would and was very quick. We are very, very pleased.

8 years ago

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Verified Customer

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Russell Baer South Dartmouth, MA

Sungevity was always very timely and they kept me informed throughout the entire process. They stuck to their delivery date and the installation was very easy. Everyone I have spoken with was very nice, and I like that I can access my system online.

8 years ago

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Verified Customer

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Andrade Lamb Fallbrook, CA

Sungevity, when they presented to me, I was very impressed. The design's were superb, the pricing was was just right. Everything was transparent. The installation process was just average. They utilize local contractors, which wasn't what I had expected. And they had to come out and tweek the system 4 or 5 times. Overall though, everything is great.

8 years ago

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Verified Customer

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Joshua Hankin Canton, MA

When we had looking to solar we got quotes from several companies and Sungevity has the combination of a good price and they had a warranty that was you know what we're looking for. Very good, they were helpful. Very accommodating and we're able to get the project done very quickly.

8 years ago

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Verified Customer

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David Galvan Woodland Hills, CA

A few of my friends have gone with Sungevity and had good experiences. I decided to research several companies and Sungevity is the best in terms of price. The installation process was excellent, the management team was excellent; I am very satisfied.

8 years ago

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Verified Customer

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Adrian Laboy Bloomfield, CT

I had a request on someone from other companies but they were , they showed a lot of willingness to help and to come up with the best installation fee so they were very attentive, very very helpful, very good communication so that's why I hook them up. the installation I'm very satisfied, very good job and the measurements that they gave me were great on in terms of duration and I was very satisfied.

8 years ago

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Verified Customer

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Bill Ortez

Even though it’s in the time of Covid nine teen they managed to do it as smooth as they could and it was greatly appreciated how to cook the survey survey for the solar then tried

5 years ago Edited January 10, 2024

Reply from Sungevity

Hey Bill,
Thanks for the awesome 5 star review! Don't hesitate to ever get us a ring or shoot us an email if any questions or concerns come up. Happy solar!

Blake Hazelrigg
Senior Manager
Blake.Hazelrigg@Sungevity.com

Sep. 4th, 2020

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Verified Customer

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Dann

Good communication with the agent Throughout the process until actual install and explained thoroughly when discussing details prior to install. Did not oversell panels needed for my home size

5 years ago

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Verified Customer

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Carlos Yucaipa, CA

They were pretty prompt in responding to any questions that I had and if they didn't know they would get back to me with the answer. The instalation went excellent. It was fast. Equipment looks state of the art.

5 years ago

Reply from Sungevity

Hi Carlos,

We are glad to hear you got prompt responses and an excellent installation. Thanks for the great review!

Blake Hazelrigg
Senior Manager

Dec. 26th, 2019

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Verified Customer

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Anonymous

Ive hd the system in my roof since MAY 2019. It wasnt activated till Sept. 2019. Here, we are in November 2019 and the cleanup and repairs are still in process of finishing. Can we get this taken care of? We have done everything in outside, signed what needed to be signed and have Interfaced with all Who identified themselves as in charge and well, THE BALL HAS DROPPED AND COMMUNICATION FIZZLED AGAIN. Hello? Hello?

6 years ago

Reply from Sungevity

Hello There,
I would love to look into your project to help determine where we are and what can be done to help turn things around for you. Will you please email me directly your name and the property address where your solar system is installed? I would like to look you up in our system and do what we can on our end to get things resolved as quickly as possible. Thanks and sorry to hear you have had a less than ideal experience.

Blake Hazelrigg
Senior Manager

Nov. 22nd, 2019

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Verified Customer

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Janet Apple Valley, CA

The team arrived on time and they were done fairly quickly. Their customer service has been following up with me on a regular basis. Sungevity's warranty is what sold me on them.

6 years ago

Reply from Sungevity

Hi Janet,
Thanks for the 5 star review! We are so glad you chose us as your solar provider and we look forward to servicing your system for many years to come.

Blake Hazelrigg
Senior Manager

Nov. 18th, 2019

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Verified Customer

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Linda

My system is working fantastcally and they did get back to me in a timely manner one and address my concerns. I would like to be kept up to date as improvements are made for equipment, along with pricing

6 years ago

Reply from Sungevity

Hello Linda,
Thank you for leaving us with a wonderful review. We are so glad things are going well and are happy to have you in the Sungevity family. Please let us know if you ever have any questions or need any solar service.

Blake Hazelrigg
Senior Manager

Oct. 1st, 2019

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Verified Customer

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Stewart Adelanto, CA

I like the sales rep and I like the pricing options. Installation went fine, except they broke one of the tiles on my roof and I had to call to get somebody back out and repair it. I thought they did a good job of putting the panels up there and and they were pretty clean.

6 years ago

Reply from Sungevity

Hi Stewart,
I am sorry to hear a tile broke but am glad to hear it was repaired. I know from walking on roofs, it can be near impossible at times to avoid this and it is very important to get them fixed when they break. It sounds like everything else went very well too. Thank your for sharing your experience!

Blake Hazelrigg
Senior Manager

Oct. 1st, 2019

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Verified Customer

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Leslie Moreno Valley, CA

The salesman were willing to negotiate the pricing and options. They kept in contact with me, and ensured everything was taken care of. The installation process was also very smooth.

6 years ago

Reply from Sungevity

Hi Leslie,
We love reading these 5 star reviews! Our team works hard to provide a great sales and install experience. Thank you for the review and please let us know if you ever need us!

Blake Hazelrigg
Senior Manager

Apr. 22nd, 2019

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Verified Customer

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Erik Hemet, CA

The customer support kept me in the loop throughout the whole installation process. I had no leaks in the roof because the installation was so smooth. They finished everything in one day before the sun went down.

6 years ago

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Verified Customer

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Jackie Lake Elsinore, CA

I had trouble getting in contact with the right people when I called and the solar panels overlap a little bit. We have full coverage on everything and the value is excellent.

6 years ago

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Verified Customer

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Charles Rialto, CA

They kept me informed of everything that was going on and when it was going to be done. The equipment is working, they're professional and I didn't have to be at home for the installation.

7 years ago

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Verified Customer

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Theresa Signal Hill, CA

I'm realizing savings that I had not anticipated, and so I am very pleased with my experience. Customer service called me back quickly when I had questions regarding the service.

7 years ago

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Verified Customer

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floyd watson Laguna Hills, CA

Sungevity has been very trustworthy with me so far. Customer service is upfront with what they will do. The installation process was done professionally. All of my questions have been answered.

7 years ago

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Verified Customer

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Mark Lancaster, CA

Very impressed with the sales representative who came up with a solution that worked for us. During the installation process, there was a minor problem, but it was solved fairly quickly.

7 years ago

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Verified Customer

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Margaret & Patrick Coronel

Best Customer Service ever! They were upfront, on-time with appts.,and so easy to deal with...they had answers to every question we had about solar. We would recommend them is a hot second!

7 years ago

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Verified Customer

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Esther Fresno, CA

They installed my solar system and then returned to check on it. All of the people who were involved were helpful and gave me tips and information on how to maximize my system.

7 years ago

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Verified Customer

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Dennis Keever San Diego, CA

After selecting Horizon, the original installation was scheduled and completed in a record time. I was very pleased with the efficiency of that process, however their engineering dept completely dropped the ball in completing all of the requirements to get the solar turned on with SDG&E. It was well over 3 months before I could reap the benefits of solar and then after less than a month the system quit producing because of micro inverter failures and mis-engineered electrical installation causing between solar panels and enphase power device that caused ckt breakers to open. Two weeks after reporting the issue, a tech came out and bypassed a breaker on the roof claiming that would fix the issue. the following week it was back to the same issue and 2 weeks later someone was sheduled to come out but do to lack of personnel, it was postponed another week. Finally after about a month & half with minimal solar power, the new tech said it was wire insufficiently to the roof and added additional wire and I finally was fully operational. Unfortunately I talked my daughter into using Horizon and she as well had multiple problems in many of the same areas.

7 years ago

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Verified Customer

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greg hoogestraat Vista, CA

started out like a house afire, then things slowed down a bit. most problems were a result of a merger with another company soon everything was back on track. very pleased with everything.

7 years ago

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Verified Customer

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Vickie CA

I called them to obtain a quote. (I called three companies) They seemed like they had it together much more than the other companies. So I went with them. I had a lot of questions. They took the time to answer all questions.

7 years ago

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Verified Customer

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Michael Palmdale, CA

Those reps that came were very friendly. He was knowledgable and was able to provide the service and he appears trustworthy. We had a couple of issues and we were told that we were gonna be getting checks and get follow up on the issues because it didn't come in the time frame we were told initially.

7 years ago

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Verified Customer

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Alfredo Moreno Valley, CA

Their customer service is excellent because every time I called them they solved the problem and answered it right away.They showed me they use the best materials and best equipment there is in the market.

7 years ago

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Verified Customer

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Mae San Bernardino, CA

They did everything I asked them to do. They did a good job. It's very clean, very neat, very professional. The equipment is a good quality. They haven't given me problems yet and they stand by their word.

7 years ago

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Alejandro

The installation process was fairly quick. It took them a little bit longer than anticipated and they left some damage on the front porch that I'm not too happy with. At the beginning they needed some kind of update and it took an extra month to get that update.

7 years ago

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Donald

Customer service hasn't got back to us regarding the supposed problems. I think somebody called the other day to say we weren't getting the performance we expected and then somebody called back and said they did see a problem but nobody's gotten back to us about that so customer support is pretty bad so far. It's hard to judge the quality without having others to compare it to but it's not giving us the outcome we want or need. We don't feel like the panels are very high quality for us. They're not working because it's not communicating and sending electricity to the company.

7 years ago

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Jody Santee, CA

I had a few mix ups with past occurrences when trying to support something that was going on with the former system but overall the customer service has been good. The installation process was very quick and easy and everything was communicated well as far as letting me know when everything was done and how everything was going.

7 years ago

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Stephen And Eve Oceanside, CA

We weren't really informed when a side of the panels was going off when we started generating electricity. We haven't really been told anything so I don't really rate them very highly with customer support. The installation process was quick but we weren't told when they were coming. They just showed up one day. I feel like after the initial guy came knocking on the door and I signed everything, I actually didn't know who to turn to where to get information etc, etc.

7 years ago

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Merrill San Jose, CA

The installation was smooth as was the pre-sales experience. Post installation we had some issues. Our paperwork to PG&E was delayed, and we were getting zero feedback from our PM. Also we were never told about the account set up for us at DCU Credit Union and were worried that our identity had been stolen. This should be shared with your customers from day one!!

7 years ago

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Hugh Hemet, CA

They were very responsive to all our questions. The installation was smooth, easy, and done professionally. They did a good job, it was a positive experience for us, and I haven't had a single issue with it so far.

7 years ago

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Verified Customer

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Leo San Jacinto, CA

We were having a few issues when we were first setting things up, but they're pretty responsive. When I called they were very helpful. Everything seems to be working fine, and I really like the setup.

7 years ago

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Anonymous Portola Valley, CA

Solar Spectrum is pretty good at advertising. They are pretty flexible, have financial incentives, and offer a good financing plan. I don't think customer service is good at all. I haven't had any support from them since I emailed for help. The installation process was pretty good. In general there are some problems with the management, who take a really long time to get contracts complete. There is a lot of back and forth and negotiation.

7 years ago

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Kelly Sacramento, CA

The customer support has been somewhat limited. I don't think they responded well to emails and phone calls. We put a negative review on Yelp, and finally they responded and helped us with problems we had. When we call in, we go straight to voicemail or automatic ticketing/email results with no follow up or feedback. The installation process was good and reasonable. It was timely when they put up the roof, and they did a great job. We are very happy with the installation. The solar panel is a good mix of inverted hardware and panel technology. The system we have seems capable of generating more than 7.6 kilowatts, but that is the limit of the size of the inverted solar panels we installed.

7 years ago

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Paul San Jose, CA

They answered all my questions any time we've asked them and were professional and the price was reasonable. It's been effective and it has as far as reducing the electric bill like they promised.

7 years ago

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Niccole Larsen Bedford, MA

They contacted with a company in my area that worked quickly and efficiently. Communication with Solar Spectrum has been fragmented and frustrating since we purchased the panels. We have had solar panels since April, but took months to have them turned on. Additionally it is now end of July, and I still don't really understand the programs or how to assess production vs use. Getting any information is like pulling teeth.

7 years ago

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George Gajdos San Juan Capistrano, CA

In my geographical area (Southern CA) Solar Spectrum merged with Horizon Solar based in San Diego. After going through a quick and painless initial sign up process with Solar Spec the project was turned over to Horizon. Their review/inspection process required 3 trips due to gathering insufficient information and instrument failure. After 3 weeks the house was approved for the number of panels I wanted. Installation was scheduled in 10 days or so. City inspection was to happen same day as installation. It didn't. Horizon did not bring all the parts needed to connect system to local utility. 2nd inspection -2 weeks later- failed due to location of solar box. 3rd inspection failed - another 3 weeks - because Horizon never fixed the problem noted in inspection trip #2. Third scheduled inspection - about a month out - the Horizon employee showed up early to 'wait for the inspector'. He knew nothing about the past failed inspections. After checking he determined the problem had not been corrected and he did not have the parts to fix is issue. He did run to the hardware store and was in the process of making the required changes when the city inspector showed up (same inspector each time). Inspector agreed to return before 5pm. He did and passed the install. All in all about 2 1/2 months after installed.

7 years ago

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