Solcius Reviews

We had nothing but good experiences with Solcius when approached almost 2 years ago. I was very skeptical about the claims the initial contact door to door kids were saying but agreed to a visit by the salesman. Everything he said came true. The install date, the monthly payment, the follow up service, and the free whole house fan installation. Oh, and the minimal utility bill we pay is a wash at the end of the relevant year when we receive a credit for the power generated above our own use. We did have an issue at first with the system not reporting to SCE, we live in Murrieta CA, but that was fixed promptly. I would recommend our local company's representative if I could remember his name, sorry.

Almost everyday I have someone knocking on my door to sell me solar and I immediately say, we are getting ready to move so that they will go away. A young man (I don’t remember his name but I think it is Dallas’s brother) came to my door and was not pushy, was not “used car salesman like” and had a totally different approach when trying to talk me into solar. He asked if he could send someone back at a later date to discuss the benefits, I said sure! The following Friday Dallas L showed up and he was as friendly as the first man. About 45 minutes later, I agreed to purchase solar from him and about a month and a half later solar is installed on my home and it looks great! Can hardly notice it unless your looking for it. The company and its representatives are professional, let you know every step of the process and a pleasure to work with. If in the market for solar, give Dallas a chance!

The whole process was smooth and easy. I met with the sales rep who came to my house. She made it easy to understand. Once I signed up for the program (and financing) I had nothing else to do! Installers were on time and finished in 6 hours. That included clean up. Communication with Solcius was great because they took care of everything. They let me know when the installers would be here and had it up and working immediately. Even steps that were possibly days long, such as approval from our electricity company, weren't. That shows me that they they did things correctly. I am very happy from start to finish.

We did have delays but they were caused by local permits. The work was done on the scheduled installation date, the crew that did the work was very efficient and professional. When they left you could not tell they were here. I was informed that we would be notified to have the work they preformed inspected and then in another two to three weeks the power company would switch out the meter and turn the solar on. I was also told that I would receive information on the cell app and how to install it. To this point I have on complaints obviously the solar isn’t turned on yet, but I feel confident with what I have experienced so far. I also should mention that I have received follow up calls from My Smsrt House making sure that I was satisfied with the process. I will give five stars fo now and after the system is up and running, then I will update my review.

We were interested in going solar and set up an appointment with Solcius/My Smart House to get more information. The representative that visited with us was knowledgeable about all aspects of the product, installation, and answered all of our questions to our satisfaction. We are not “solar experts”, but the information provided was explained in a clear and concise way making the installation process and operation of the system easy to understand. We also liked the aesthetic look of the "black-on-black" panels instead of the common blue colored panels that we see everywhere. We were also presented with quite a selection of attractive incentive bonus gifts; among which were other “smart” options to help lower our utility costs. Haley and Corey were helpful and courteous in answering follow up questions. We appreciate the company being a veteran run company and appreciate the employment opportunities given to those who have served us through the armed forces. We also appreciate the panels being "Made in America".

This company has been a pleasant surprise in that I have been so impressed with everyone who's come out to the house working on our project. Every single member of Solius who has come out here has been an intelligent, friendly person actually dedicated to what they are doing! I have found this remarkable after some recent very unpleasant consumer experiences with other companies. Believe me, this is high praise from me ...lol. I am generally somewhat nervous when undertaking a major project like this, but these guys have been so terrific I haven't had my usual anxieties. (always on time, let me know what they were doing, always friendly and professional). At any rate, if you're considering Solar, you can trust these guys throughout the process. Ask for Mike (sales rep), a terrific young man with a passion for what he's doing. I'd recommend Solcius to anyone. And yes, I am a real customer and this is a real review. lol

I was blown away by how fast and how smoothly the installation of my new solar system went - nineteen days! All of the personnel I dealt with from Solcius were extremely professional, friendly and knowledgeable. I never once called to follow up on anything - they were always two steps ahead - they contacted me to keep me informed of the progress of the paperwork and handled everything perfectly. I have been looking at solar systems for several years and did a lot of research online as well. I read that the average installation nation wide takes about 66 days from contract signing to installation completion. The system has 38 panels and I am looking forward to great savings. I am so pleased.

I had solar installed on my home by Solcius and had a great experience. We found out partway thru the process that because my house is a little older, the electrical needed an upgrade, but, I worked with Quinton B. to get my main panel replaced quickly and it was included in the price they originally quoted!! Brennan C. got me on the calendar for install faster than expected. The process went smoothly, but I could tell there had been any problems the customer service team would have helped me through them because they were and so great to work with. I'm so excited that my electric bill is practically gone so I'm not only keeping our valley air clean, but also saving money. Shout out to Chris M. and the construction team. The installation looks excellent.

My husband and I had a great experience with solcius in the installation of our solar system. From the salesman Brendon to the customer service from Brennan C., my husband and I were taken care of with respect and courtesy. The process went by smoothly and quickly and solcius answered all our questions. They kept in contact with us through every step of the process and offered great incentives that were a big plus! Customer service is awesome and we are enjoying our panels and can see the great benefit it will bring to us! This company offers other home improvement services and we are already looking into using My Smart House to work with us again. Thank you Solcius!

Customer service was great, the problem was the installation team. My husband and I have been wanting to go to solar for years but couldn't afford to due to the high costs they would want upfront. Thankfully Solcius came by. I was a little skeptical because of a lot of solar scams going around in my area lately but everything checked out. They were informative and I was able to get rebates from the electric and gas company for our new NEST system. My install is not completed at this time. They did finish installing our solar panels this week though and we had our final inspection today and so we will be switched to solar either today or within the next week. I wasn't however, impressed with the install team! The head supervisor showed up to my house in cut up jeans, and nothing that said Solcius on it, except the large truck in front of my house. I didn't know how many men were there to install but it freaked me out when I had two men in my back yard wearing ski masks (before you freak out it is winter and it was very cold) but I felt uncomfortable. They did show up in the time frame but I got a knock on the door about 15 minutes later by the same guy in the holy jeans and told me they had to run to home depot and they would be right back. I was already feeling uneasy because of his unprofessional appearance and I was second guessing if he was actually part of the team. They took over and hour and half to come back. I had to call the company to see if they were coming back for the install and the guy on the phone didn't know what was going on and so my install was set back by almost 2 hours, which didn't impress me at all and I'm sure they went out to lunch. Also, when they did the quick power switch from my old meter box to my new one someone quietly knocked on my door and waited maybe 10 secs (not enough time for me to answer the door with my two kids being rowdy) and wasn't given a heads up while I was cooking dinner with the quick switch. So that was irritating! If they made their installers were uniforms, gave them more training on communication I would have felt a lot more comfortable with them around mm, my kids and my house! So that is why the three stars. They have a lot of room for improvement of their install group, but their customer service via phone is great and our sales rep comes in to see how everything is going on occasion, which is nice! ***UPDATE: With the weather being nice we are finally able to go outside in our backyard and when we went outside we found that the installers used our window unit to get onto our roof instead of using their ladders. As well as when the snow melted on the ground we found they have left a lot of garbage on our lawn so we had to clean up after them. I am not going to lie that I'm very angry that they abused my property. The install team I am not very impressed with at all! They showed up late, and from all the garbage on our lawn they went shopping at a gas station, which shouldn't have been done during my time! They used our personal property that now how shoe marks all over it because they were to lazy to use their own equipment. When I told this to the customer service during a follow up review they told me that isn't the normal and that they sent this to the head of the construction team. I have to be honest that if that was a service that I could cancel or go to a competitor I would. I am very angry they abused my time and property! Our solar is up and running. But having to deal with the clean up of the "profession" (I use that term very lightly) installers, you will have to decided of the aggravation is worth it to you. **UPDATE** Solcius customer service came through with flying colors. I got a call yesterday in regards to this review and how they stated that they have taken all the steps to assure that this doesn't happen to any other solcius customer again. Not only that but I knew that higher management was involved and after speaking with them and resolving what has been done, their customer service was outstanding. They were very helpful, and they wanted to make sure I was a happy customer. I was very pleased with how this was resolved. Very pleased with how upper management was involved. I feel strongly comfortable again to recommend this company to friends and family since I know that their sales person and customer service will take care of them. Again, I'm very please with how everything worked out and very grateful on how I was taken care of and impressed with the steps that Solcius took with their construction crew to make sure this doesn't happen again! Very Please!!You

this system was installed 2021 and it's been working fine until May 05 2022 it quit working! the repairman they sent out was Named Oscar, and although I was informed he didn't need to have someone present to troubleshoot the system, he located me and was very helpful in explaining what happened to the system and what repairs would be needed to restore the system to an operational status. this is the type of repair tech I wish all companies employed. I was impressed with his professionalism and hope he, or someone of his status is dispatched when I need help again.

The gentleman at Solcius were early and got to work quickly. I let them know that my children were at school and they told me exactly what they were going to do. I did expect it to be noisy but their work was somewhat quiet. Their work was clean and they picked up after themselves. They explained what they installed and what our next step would be. Thank you guys at Solcius.

dealing with Solcius was so easy, and hassle free!! we kept getting told by friends who got panels to stay on top of the company you go with because they take forever, but that was not the case at all. solcius took care of EVERYTHING for us and always informed us of updates by email. they seriously made life easy for us when switching to panels im so happy we went with them!!!

Overall a good experience. We had a lot of questions throughout the whole process and they were always answered promptly. We had to have someone replace the drywall where our electrical panel is and that was done within a week. Installers were very nice and helpful. Solcius kept in touch with phone calls and emails to update us on where we were with the steps to get the panels producing. Our only concern now is that we don’t have enough panels for our current air conditioning use. Seems like we are using more power per day the we produce in a day. We don’t want to end up having an electric bill on top of paying for the panels. We are still learning though so I could be wrong. Great company with great customer service!

I've had my solar panels active for a week now and I couldn't be happier to have finally gone solar. Everybody I've encountered at Solcius has been exceptional. The installers have been polite and professional and have been very informative. The customer service reps have also been quick to respond to any of my inquires. I would definitely recommend going with Solcius for your solar installation.

My wife and I are completely satisfied with the service. It honestly exceeded our expectations. The entire process was seamless, no hassle. We were updated frequently about the next step or when a step was completed. We weren't home when the panels were installed and it was not a problem. We simply came home to a completed project. Great Service!!! Thanks

Well first off I like the product. Second Caleb B was not good at customer service at all. It was like playing phone tag with him. Except I was the only one playing tag. When he finally got back to me I had been up for around 20 hours and was not ready for his BS. on the other hand Britney C was amazing at customer relations. She realized that I was a no nonsense kind of feller and made my job of dealing with Edison unbelievably easy. If Caleb was better at his job maybe he’d get the good review. All in all it went a bit slow after the install just due to hiccups with permits. But all is up and running now and everything is right with the world again.

The system was designed and installed promptly as the sales person said. The turn-on day was little confused incurred $35 late fee for last payment. The customer service lady (Lauren Carr) resolved the issue and the late fee was waived. The system is producing ~19kwh a day during the hot days. It is designed to produce more than enough for my yearly electricity usage, but I have to wait and see when the monthly bills comes in. I am satisfied so far!

I was skeptical at first about this. The salesman Franklin F. was great. He explained the whole thing and explained our bill wouldn't Disappear totally our roof is not big enough for a full set of panels. He helped us the whole way through. The total loan is $20,000. The panels were installed this week and The power company just needs to inspect the unit and turn it on. I am happy with the whole process and the salesman who answered all my questions even if I asked them more than once.

From start to finish this has been a very easy and pleasurable experience. The entire sales, office and installation team was very professional and courteous. We were kept informed through the entire process of what was happening and never had to wonder where we were in the process. The installation crew was phenomenal! They left the site clean and even removed an old satellite dish from our roof and hauled it away! Highly recommend this company!

We have had a wonderful experience working with Solcius! From the moment when our representative came to our front door to tell us about solar energy and energy saving options, we have had nothing but positive interactions. They are highly recommended! We have not completed installation yet, but I know that we will be very happy with the savings we will see.

The entire install only took about 7 hours with only 3 installers. The workplace was thoroughly cleaned after the installation was completed. The installers didn’t rush to leave after the install and answered all my questions. The install date was changed last minute because of weather so I won’t hold that against them. Everything was communicated and rescheduled for the next day. The original plans had to be modified because of a roof vent but again the new plan was communicated before any changes. Very happy with the install and installers and would recommend Solcius Solar to anyone looking to go green and eliminate electric expenses.

A very professional company. The technician Brandon was very knowledgeable on solar and how he could save us money. We would recommend this company to everyone! We also love the awesome Tech package that was included with our Solar for free. The young man that installed our tech package was very polite and helped me set everything up so easily. 100% satisfied, no regrets and I usually do give feedback but I was so happy doing business with them that this is the only way to show my Gratitude.

The experience was terrific. Everything went so smoothly I was shocked. I thought it would be a hassle but Solcius was so spot on everything their employees did. I will recommend this company to anyone that wants a solar system. Everyone should get one before the electrical company's say that they are loosing way to much money and want to put a stop to solar. Great work Solcius. Many Thanks.

Solcius is an excellent company to work with. They explained the entire process well and were available for all of my questions. The technicians were very personable and professional. I would highly recommend working with this company. Since this is my first time purchasing solar panels I can't really comment of the quality of the panels, but I can say that we are producing a substantial amount of power. Our production far exceeds our use which is nice because we are one of those families who runs the AC constantly :)!

We have had a solar system (PPA) with Solcius for 2 years now. Their quote process was very straightforward and the terms were much more advantageous than the purchase or lease options we got from other companies. We get a monthly bill from Solcius for the electricity generated, and our monthly electric bill from SDG&E tells us how much we put into the grid and how much we took from the grid. Once a year we "true-up" with SDG&E. This is an easy way to reduce the electric bill and help reduce the carbon footprint for our home. An added bonus is that, if there is a power outage while the sun is out, we have electricity from the panels. There are a couple of things that could be improved. 1) The installation process wasn't as well organized as one would hope: there were a couple of very basic errors that resulted in a delay in approval and a delay in the system going into service. 2) The bill is not itemized to support the amount they are billing you for: There is no clear explanation connecting the electricity generated with the amount of money you are being billed for. Also, there is no clear statement of how much money you sent in the last payment and whether there is a remainder being carried over to this month's bill. Since the amount being billed is based on the electricity generated that month and therefore is different every month, and since I have and auto-pay set up with my bank that sends the same amount every month if I don't change the amount manually, the amount I pay is often not the amount they billed. Their bill doesn't show the amount previously billed or the amount received, or clearly connect the amount of electricity generated to the amount they are billing for this month, so it's impossible to know how they arrived at the amount they are billing for the month. They seriously need to itemize their bills to show everything that goes into determining the amount being charged.

Though I didn't end up getting solar panels, their proposal process was quick and easy to be able to see how many panels I would be needing and how much I would be paying for said panels. For now, it doesn't work with what I was hoping for (based on personal needs), but should I feel better prepared in the future, Solcius will definitely be my company of choice. They weren't pushy at all when I explained my situation, and were happy to give me time for it to become more feasible for me.

I had a solar system installed several months ago from Solcius. They were professional from the time I engaged with them through the entire process. The installation was quick and clean. I have been very happy with my system. This week I had a minor communication issue with my SolarEdge inverter due to my Wifi being weak, I called and Solcius sent Gene to help. He did a great job addressing the issue and was courteous and thorough. I would highly recommend that anyone looking into a solar system check out Solius! Nice to have a company that does things the right way!!

This is the most professional and efficient company you could ever deal with. From the time they arrived to the time they completed, this team and subsequent follow up was nothing short of A+; helpful employees like Brennan C. are what makes this company Solcius what it is. Wishing that all companies were as proud of their products, commitment and services as they are. I have recommended this company to many of my friends without hesitation. If anyone out there wants to save money and be more self-sufficient (as we once were). This is the best place to start! Many thanks to your team!

Solcius provided excellent service overall. From sales representative to installation crew, they are all very professional. Brennan Campbell, was very helpful during the process and was always there to answer any questions We had. We are very pleased with the whole solar experience and highly recommend Solcius to anyone who is interested in solar power.

My original Solcius solar was taken offline on Feb 11, 2022 so 8 additional panels could be installed. Todate, our home solar system is offline and the newly added system, retrofitted into the original inverter panel, have not been inspected. I called the assigned My Smart Home representative for response, sent emails to the representative for response, and called to leave a Solcius Customer Service voicemail, all with no return messages or emails from each entity. Why no customer support? Why no status update why my original system has been offline, not producing solar energy? Why can't the assigned representative respond to my calls and emails? 29 March 2022 Update - Solcius called, in regards to their response to my original review, to provide a status update that the next step is for the County Inspector to final approve the installation. Solcius will call and give me a weekly update henceforth.

good quick install of panels. glitches in paperwork between them and inspectors slowed things down with a reinspect needed. (paper work glitch only, everything was to code.) took three weeks. then a glitch in the paperwork to the provider (XCEL). insurance liability paperwork was never forwarded to XCEL as part of the ready to connect package. that cleared and a week later meter installed and turn on approved.

Great service so far, installation was done on time a d within the timeframe they stated. Customer service was responsive and answered all my questions. I didnt have any paint to match the house paint so they purchased some and came back to paint the conduit to match which was great. Install looks professional.

They call Everytime to make sure we remember our appointment. They showed up in the appropriate time they they were given. They came and installed fast . Notified us on everything they were doing cleaned up and was very professional amazing work.

Things have been working well so far since it was up and running from two days ago. The only reason I gave 4 stars was I often had to get updates and status details about what was going to happen and when. Not much instruction or information provided on how the equipment works or things to watch for in way of operation, safety, or function. I had to ask for this. A packet or manual with frequently ask questions and or how to would be helpful.

Working with Solcius has been great. They do all of the work for you and you end up saving money in the end! They also hooked us up with Turf for our backyard, a Nest thermostat and an Opti box! If you’re ever thinking of going solar, just give them a call.

Outstanding performance. Trace D, the salesperson, did an incredible job explaining the product and the benefits. He was easy to work with, and made the process simple. Very happy with the results and I highly recommend them.

We were introduced to Solcius through the My Smart Home Program. There are a lot of things to take into consideration when going solar, but Solcius made understanding and obtaining solar quite simple. If one stays on top of both the referring program and the solar installer, you can ensure your needs are addressed. I would recommend Solcius to those looking to go solar for a competent company that handles most of the installation on the customer's behalf.

Solcius is a great company to work with. Everyone is very helpful and professional, there is always someone available to answer questions and provide updates. We are very happy with the product and the service, from sales through install.

The installation of my solar panels went well. Very professional job. The workers were respectful and very efficient. The painted conduit matched my house color perfectly. I couldn't be happier that I had Solcius install my solar.

Once all the kinks and missteps were worked out, (partly because I went to the City of Murrieta to get the permits finalized), the system works good so far. My Permission to Operate has only been a month past so far. I do recommend if you use this company, you let them know they can connect to your Local Area Network (LAN) instead of using their default connection to T-Mobile. With T-Mobile the updates to the SolarEdge app only occur every 4-5 hours. That's not frequent enough to detect if a panel is not working or something in the system is not working. I read the users manual and connected to my LAN. Updates are <= every 30 minutes. Don't be afraid to escalate to their executive leadership through LinkedIn if the install isn't progressing as you think it should. Mine, unfortunately, took over 30 days, because of poor workmanship on the install, requiring three revisits by technicians to get it straight, only after I had to go the City of Murrieta to get the permit straight. Solcius communicates through email with the City Permit offices which is poor follow-up and prone to error and extending the Permission to Operate.

Super happy with the work solicius did with our solar. Installers were very thorough and communicated with us throughout the way. Customer service phone reps have been terrific and very responsive. Would recommend Solcius to anyone!

The sales rep and all techs were very courteous and explained everything thouroghhly so that you understand what and how this works and the options you have getting the solar. a great experience. Installation for the panels went smoothly and the crew that installed it also left the area neat and clean.

AFTER messing around with SOLAR CITY>>>GAG!! SOLCIUS thru MY SMART HOME came by and we liked what we heard and told them what our needs were and they said no sweat. the rep was easy to speak with and knowledgeable. the customer service is nice and understanding. they communicate well well. UNLIKE SC. I WOULD not wish SC on the devil.

The process took some time but most solar installation take time. The installation part of the solar took couple of hours. The process the took time was was the permitting and inspections. The permitting and inspection from the city you live varies from city to city but its a frustrating wait. It took a total of three months to completion. The other complaint I would have is the sales representative did not completely explain the billing process from the beginning. I was told that I would a fixed amount but it turns out that I would have to pay more it the power usage is greater than production.

Customer Service from this company was excellent. I had a lot of questions and concerns up front - and all along the way they communicated the steps with email, phone and text. I appreciated the continued support and look forward to saving on my electric bills

There was a mix-up in owner's phone number, e-mail, so I, the owner did not always get the message. When we got the name, phone, and e-mail resolved, almost three weeks had passed. Then the solar panel men came, and I had asked for a new roof. They saw the need. But a secretary somewhere told me I did not need one. Finally the roof men came - and when it was time for the second inspection, the roof man said it was done. I said it wasn't and the two signatures were from the first inspection. He (roof man) took the paper work and ladder. Guess who arrived - the inspection man for the second inspection. (No paper work!) - Finally the solar men came after driving 10 hours from San Diego area. They got the panels up in 4 and a half hours- Apparently, there is to be another inspection and EXPLANATION to me how all this equipment works. I have received no message as to when. We started in May? and here I sit waiting. I would like to go on a camping vacation (tent, even though 70yrs.), but I dare not leave. One concern: I was told the solar chips were made in the USA - well the box said MALAYSIA. I believe the whole procedure has been a comedy of errors, misinformation, secretaries running the show. I've been in touch, but this sure has taken a whole summer. LAAG

There was initially a hiccup on the original install day, but after that everything went smoothly and quickly for the install. The system was up in one day. Solcius took care of all the city permits and Net Metering with SCE. This process from start to finish was very quick and pleasant.

The employees, down from the guy walking the streets and knocking on doors handing out fliers all the way to the installers, have been very professional. I have spoken to a few people the past few weeks who are coordinating this install and they all seem very knowledgeable and up to date on the status of my project. I would have given the survey 5 stars, had it not been for the installers knocking on my door 2 days earlier than what I was told was the installation date.

This was a great experience and we are so glad we decided to get solar for our home. From the beginning, with the salesman, to the installers...everyone was professional and knowledgeable. Great communication and fast installation.