Solcius Reviews
4.0
6.3
Overall Score
JerryD Hamburg, NY
So far we are pleased with our decision to use Solcius. The panels are up and running and we can track their progress through our app. The staff at Solcius are courteous and professional.
6 years ago
Reply from Solcius
Thank you for taking the time to leave us a review and congratulations on going solar!
May. 13th, 2019
Bernard Greencre Willows, CA
the only reason they got a 1 was because there wasn't a zero. I started this process in Aug nd it is still not up and running! The inspector told them the had to change the main power panel. They came back weeks later and changed one of the boxes they just put in I told them it was the main power box. they said no it was this one. guess what it still didn't pass. I don't hear from them so I called back who ever I am suppost to talk to isn't there today. This has been going on for 6 months. I talked to a different solar co. and they said they would have it up and running in about 3 weeks. buyer beware!!!
6 years ago
Reply from Solcius
Bernard, some of our customers are able to have their systems installed less than a week after signing. As awesome as that is, it isn't possible for everyone. Going solar is a complicated process that differs in the time it takes to complete depending on a host of factors including but not limited to local jurisdictions, utilities, HOAs, upgrades, roof repair, and more. As for any issues, we have agents available to assist from 7am to 7pm MT Monday-Friday with little or no wait time. Just call us at 1-800-960-4150. I have submitted your feedback for review by our management team.
Mar. 29th, 2019
Corinne Mesa, AZ
The installation of our solar panels and system was completed in a timely manner. The team was very professional! I will recommend to my friends and family!
6 years ago
Reply from Solcius
Thank you for taking the time to leave us a review and congratulations on going solar!
Mar. 29th, 2019
John C Price, UT
I don't think they really want my review, even though they have asked me more than once to post it. One star is really too high. This has been one of the worst experiences of my life. I started this before the Rocky Mountain Power cut off grandfathering the watt-for-watt generation policy. I told them that if they didn't get my application in on time, it was a deal breaker. They didn't get it in, in spite of MANY calls in the week leading up to the cut off. They assured me that it was in and everything was settled. That was in 2017, October and November. After months and months of negotiating and frustration, they FINALLY finished the installation and got the meter set YESTERDAY, Jan 9, 2019. They still haven't finished their part of our agreement, which is to provide LED lighting throughout our entire house. They promise and don't come through. Time and time again I have called, they promise to call back and weeks go by before I hear from anyone. They would set appointments to come and then never show, or even call to let me know they weren't going to show up! They finally got the install done, (but we had no meter and it wasn't connected) and, suddenly they are harassing me almost constantly telling me that it is URGENT that I hurry and call the finance company and tell them that everything is done so they can get their money. It hasn't been urgent to them for 14 months!!! Frankly, they were asking me to commit fraud Because they were not done and I still had no solar power! I put my money out and for over 14 months, have nothing to show for it. I signed a contract originally, then 3 months later they had me sign another contract for a lower price. I figured they were trying to make up for missing the deadline. Now, I've lost the whole year's worth of solar savings, gone for 14 plus months with no interest on my 10,000, and I'm to get money off for their missing the deadline, in addition to their not providing the LED lights they promised. Now, when they're done, they want to go back to the original price of 10,000 more, and ignore the second contract they had me sign. How are they still in business???
6 years ago
Reply from Solcius
Your feedback has been submitted to manage for review. We hope we can improve your experience moving forward.
Mar. 29th, 2019
Gloria A Hernandez Hemet, CA
The process was smooth and easy. The process was easily explained and I had 1 point of contact for the sale and 1 for the installation. No call center or anything like that.
7 years ago
Reply from Solcius
Thank you for taking the time to leave us a review and congratulations on going solar!
Mar. 29th, 2019
Dave T Las Vegas, NV
I don’t usually write reviews, but I’m hoping to save someone else the pain I went through. I bought a system from Solcius in Jan of 2018. At the time of purchase, I was assured it would be up and running by Mar or Apr at the latest. My first problem with the company was they changed my original contract 3 times within the first two weeks. They told me it was because of their transition into the Las Vegas, NV area from Utah, and things were different in NV. I tried to get some questions answered about where the panel and inverter warranties were in the contract and the customer service person I talked to was clueless. Everything I asked was referred to someone else as the guy I was talking to knew nothing. I had other coworkers look at the contract and they could find nothing that made sense for the equipment. The only clear warranty was for the panels being installed and the roof warranty that would protect from leaks. I did receive a spec sheet on the panels, but nothing in writing about the specific panel and inverter warranty.
They finally showed up in Mar to install the system. Before they were off the roof, the finance company called and said I would receive my first payment for the system 30 days from that date. Although the system isn’t producing power, you’re still required to make payments on it evidently. Don’t believe it!! You do not have to start paying on it until it’s up and running as my next door neighbor was able to do. So, now I was to wait for inspections. Weeks pass and during Jun they came out to put a different box on the side of the house. Then they found out NV Energy requires another meter box and install that. I was then supposed to be waiting for the final inspection so NV Energy could place the meter and activate the system. In Sep I finally called and asked what the delay was on the inspection. They looked at my paperwork and realized they never scheduled my inspection. 1 ½ months went by without them noticing this screw up. They finally got everything inspected and installed and turned on my system 19 Oct!!! This whole process was completely unmonitored, no one was assigned as a project manager to insure work was done and done correctly. No one would give us any info on what was going on unless we made the effort to find out.
The final straw with this company came when they offered to pay me for the power that my system would have produced all summer if it had been running like it was supposed to be. They stated they would pay me from May 20th until the system was activated (Oct 19). I received a check for $355.00 with no explanation of how they came up with that figure. I emailed customer service and said I wanted to see the math because if that was all my system produced for 5 of the sunniest months in Las Vegas, I was in trouble. I received a call later that day telling me they decided to pay me just my interest for the 5 months at $71.00 a month. Lied to me again, changed their minds and paid me a lot less than they should have and never had the common decency to call or email and tell me they were doing it. I have a leak in my roof which they sent an Electrician to look at it. He looked at the stain on my ceiling, walked out to my pool deck and said it couldn’t be from the panels. Never went on the roof or in the attic. They had no problem sending me an email first thing the next morning with a bill for $125.00 for a roof inspection. I refused to pay it and explained what he did and they still have not come out and fixed the leak.
I have had many houses and have had many companies do projects to them over the years and Solcius is the worst I’ve ever seen or heard of. You can be well assured that as soon as they get your money, you become low priority to them. Their own workers told me and my neighbor the company was a mess. Do yourself a favor and do not use this company for your solar system. I am now looking into legal action against the company. People don’t deserve to be treated in this way.
7 years ago
Reply from Solcius
Hey Dave, we have already had the opportunity to respond to you on other platforms and reach out to you as a customer service department, but we just wanted you to know that we hear you hear too! We appreciate all of the feedback we get on all platforms. This comment along with all others is recorded internally and dispersed to management to address and resolve if needed. Please let us know if there is anything else we can do!
Dec. 28th, 2018
Bob J North Arlington, NJ
I began my relationship with SOLCIUS early in 2018 ISigned contracts got financing through loan pal $194.00 a month and was in pretty constant communications with all parties involved. Solcius or it’s sales reps were sent photos of a line coming in from the power pole and when I asked if the conduit line would be replaced the assured me it would. The crew that came out did quick work on installation and cleanup I believe in May. The exterior job was due to be inspected but the tech didn’t have a long enough ladder so inspector had to come back at a later time. I didn’t here conversation between the tech and inspector, but a solcius tech returned and had to connect something .on roof with the panels. In early June or July I was advised that PSE&G had to come out to do a meter adjustment in order for me to feed the power the panels were making into the system. Throughout August and September it has been a back and forth trying to have a Solcious Tech and PSE&G come on the same date. Solcious wants Monday’s because there techs have to come from Buffalo NY and they have to pay for overnight stay. Solcious has me trying to contact PSE&G talking to them and trying to gather phone numbers and get back to them. As October was now upon me . Still paying off loan pay and nothing being accomplished. I requested that someone in management be contacted. I was switched to a manager who asked me to e-mail him my electric bills and photos of what the problem was I did this while my wife and I were still o.n the phone with him. He told me he would speak with his boss and get back to me. The next week I called back and he said he didn’t get e-mail. I told him I was on the phone with him when he did get them he suddenly found them. He told me that he had spoke with his superior and they came up with three options where they might be able to help out with some of the finanancing. He told me the options but before I could say anything he said that since some of the problems may have been on Pse&g . It would be too expensive to give me any assistance. Finally today October 15,2018 the tech from Solcious arrived @ 8:00 am and got right to work installing a new panel box, conduit and meter box. Pse&g also showed up with a meter. The only problem, they weren’t told that they had to disconnect the wires from the pole so the connection could be made complete. Maybe tomorrow? In the meantime since I’m not generating electricity I’m not getting the solar rentable energy credits that are supposed to be applied to my loan payments and if I don’t have a quarter of the loan payed off to loan pal my payment will jump from $191.00 to $277.00 dollars a month for the remainder of the loan. Do you think the one star is being to generous?
7 years ago
Reply from Solcius
Our customer service team has reached out to you to try and resolve your concerns and improve your experience. Please let us know if there is anything else that we can do!
Dec. 28th, 2018
Cass Clarence, NY
Great look to our roof! Love that it’s aesthetically pleasing. Customer service was good but some installation issues resulting in 4 stars, not 5. Owner personally came out to rectify problems!
7 years ago
Reply from Solcius
Thank you for taking the time to leave us a review and congratulations on going solar!
Mar. 29th, 2019
David Dubrule Buffalo, NY
very easy and knowledgeable to talk to. start to finish, they were in touch with me guiding me through the process. city took longer than necessary and they did what they could.
7 years ago
Reply from Solcius
Thank you for taking the time to leave us a review and congratulations on going solar!
Mar. 29th, 2019
Daniel Sallee Mesa, AZ
Company sent a gentleman out for site survey. First crew came to do installation and and wanted to know where my attic was. House is a flat roof house no attic. They then told me that they did not know how to install on a foam roof and were going to need some one else to come out. Week later 2nd crew arrives wants to know where the attic is. Does sloppy installation. 3rd crew comes out and has to do a complete reinstall.
7 years ago
Reply from Solcius
We apologize for any inconvenience you experienced during the process of going solar. We hope we can improve your experience going forward!
Mar. 29th, 2019
Steve Temecula, CA
Once the docs were signed the process was smooth and easy. Solcius had great communication and kept me informed through the install and inspection process.
7 years ago
Reply from Solcius
Thank you for taking the time to leave us a review and congratulations on going solar!
Mar. 29th, 2019
Nestor O Ortega Villegas Sun City, CA
This is a great choice, working with professional and ethic people, I like the way they follow up from beginning to the end of the process, even after sales. 100% recommended
7 years ago
Reply from Solcius
Thank you for taking the time to leave us a review and congratulations on going solar!
Jul. 31st, 2019
Ismael Gonzalez San Jacinto, CA
I have been in sales over 12 years and I know customer service is a “HUGE PRIORITY” So far... promises made by Sales Rep are not true. Follow up and follow through suck! I had solar installed last month everything went good in the beginning with permits and installation. Panels are not producing energy. I have called 4 times already with them telling me twice they are aware and a tech will come to my house and here I am two weeks in with no one showing. Monday morning March 12 2018 I called again rep said: “someone will be there today or tomorrow morning.” No one showed up! Wife called Tuesday March 13 2018 afternoon and she was told, in two days someone might be there. I am getting to the point to consider legal advice to have them remove all their crap, fix my roof and pay for the legal fees.
7 years ago
Reply from Solcius
Ismael, we understand your frustration. You shouldn't have to wait weeks to get your panels working. We apologize for the poor communication and slow reaction to this problem. I am going to get someone on this right away to make sure it gets taken care of and find out why it has taken so long.
Mar. 15th, 2018
Eric Forseth Murrieta, CA
The customer service was great. Updates good. Had some problems during installation. Started, didn’t complete then waited several days before returning. Start up and final inspection process excellent.
8 years ago
Reply from Solcius
Thank you for taking the time to leave us a review and congratulations on going solar!
Mar. 29th, 2019
Tim Jones
Installation was done very well and the foreman communicated with me every step of the way. They were a couple hours late getting here but that was the only negative. Excellent job!
8 years ago
Reply from Solcius
Thank you for taking the time to leave us a review and congratulations on going solar!
Mar. 29th, 2019
Danny Peters Riverside, CA
Were very satisfied with Solcius. We got 9 panels. From start to finish we were always there main concern. I've recommended them to my neighbors and friends.
8 years ago
Nathan Capps Saint George, UT
Signed Paperwork in October 2016 finally got it turned on June 13th 2017. They kept failing inspections even though the city sent them and me exactly what they needed to do, they half attempted to fix it and failed inspection again. Each time it took another 2-3 weeks for a new inspection. It was ready to be turned on in February but due to their incompetence and 4 failed inspections it took an additional 4 months until they finally passed. 8 MONTHS from start to finish. Pretty ridiculous. Their excuse "this city has different standards on labeling" thats understandable but to be given a checklist after the first failed inspection, and fail to comply with the checklist 4 times...
8 years ago
Reply from Solcius
Obviously this was some time ago, but we wanted to let you know that your feedback is important to us and was submitted to management for review at the time. We hope we have improved your experience.
Mar. 29th, 2019
Ryan Ussing West Valley City, UT
hese guys did great for the installation. then I PAID them again to remove the panels so I could get my roof replaced and I waited 3 months for them to come to complete the service and it never happened. when I finally had to cancel and have another company do the work, Solcius told me they would cancel my warranty. At this point, I would say that even if I did have a warranty issue there is no way that they would even look at it. I tried to make it work but these guys provide no service after the sale. DO NOT USE THESE GUYS.
3 years ago
Reply from Solcius
Ryan, I just spoke to the warranty department for clarification. Unfortunately, we have a tech shortage and weren't able to get someone out. Because of this, you wanted to hire another company for the uninstall/reinstall. We, of course, reimbursed your payment for this service. The reason the workmanship warranty was cancelled is because we are not able to warranty/cover a different companies work. However, the warranty on your system still stands as long as that company didn't break anything in the process of uninstalling/reinstalling your system. We are sorry for the miscommunication. A customer service representative will be reaching out shortly to address any other questions and concerns that you might have.
Nov. 9th, 2022
Drew Coursin
It's been over a month since Solcius installed my solar system. The system itself is fine, but the Solcius employees they sent tore a 2'x1' jagged hole in my bedroom ceiling for no apparent reason, bolted it messily back together, and didn't mention it to me. I have followed up with customer service, but have been told, "[the workers] are very busy," and there is no update available on when they'll fix the damage they caused. Totally unacceptable. I'm sure there are plenty of ethical solar providers out there, steer clear of Solcius.
3 years ago
Reply from Solcius
Drew, we are incredibly sorry to hear about your frustrations. We want to make sure that this is fixed as soon as possible. A customer service representative will be calling shortly to help resolve this issue and address any other questions and concerns that you might have.
Oct. 17th, 2022
Delman Roberts Sterling, CO
Worst experience of my life. 15 months into the install and they still haven’t completed it. Inverter installed to small for system, failed to complete a proper site survey resulting in significant problems throughout the install, require customer to monitor their own system on an app that is subpar, and are unavailable for questions or concerns. I can’t even get them to call back. You as a customer are kept completely out of the loop and unless you are experienced with the ins and outs you can expect them to cut any corner they can
3 years ago
Reply from Solcius
Delman, we are sorry to hear about your frustrations. We can assure you that we are doing everything possible to get the correct inverter for you. A customer service representative will be reaching out shortly to update you on your project, address any questions and concerns that you might have, and help you with your solar monitoring app.
Aug. 15th, 2022
Jackie Kaiser Albuquerque, NM
I wrote a prior review over a month ago. I encourage anyone interested in this company to read it! I paid both my solar bill and PNM bill for over a year before they found out that the original electric panel was installed wrong only because I insisted! They replied that someone would call me and look into my issues……to date NO CALL!!! Do not use this company. I wish I would have used Solar City!
3 years ago Edited June 15, 2022
Reply from Solcius
Jackie, we are sorry to hear about your frustrations. I have escalated this to our customer service management so that they can look more in to your case. I will have a customer service representative reach out to answer any other questions or concerns that you might have.
May. 9th, 2022
Verified Customer
Review Source
Bill Lantz Salt Lake City, UT
They were great people, gave great service. Cleaned up after themselves and were always communicating with us during the whole process
5 years ago
Reply from Solcius
Thank you for the review and congratulations on going solar!
Oct. 30th, 2020
D Moseley Santa Fe, NM
Solcius offers high quality panels and great customer service at affordable prices. They have a wonderful local presence!
5 years ago
Reply from Solcius
Thank you for taking the time to leave us a review!
Aug. 10th, 2020
Ruth Rembert Riverside, CA
I don't even want to give them a one star. You contracted with me , didn't fulfill your promises, failed to call, and installed my equipment without an approved permit. This has been 2 years and you removed the equipment and cancelled the contract, but it was a horrible experience and caused a lot of stress. I agreed to dismiss the arbitration and complaint with the contractor's board. However, we never got an apology about the entire ordeal. I hope that your company has learned and is doing better now. It appears so after reading some of the recent reviews.
5 years ago
Reply from Solcius
Thank you for taking the time to write a review and provide us feedback. As you can see from the majority of our reviews online, this is not typical of the Solcius customer experience. We do apologize for any mistakes and for your poor experience. We are always striving to improve our processes and get better as a company. Have a great day!
Jun. 9th, 2020
Mary Buffalo, NY
They were very professional and kept me informed at every point in the project. The panels are hardly noticeable on my house. They work fantastic.
5 years ago
Reply from Solcius
Thank you for taking the time to leave us a review and congratulations on going solar!
Apr. 7th, 2020
Jayson garret Los Angeles, CA
Had a proposal done for 30 panels at a very reasonable price and everything from the service to install was smooth and pain free
5 years ago
Reply from Solcius
Thank you for the review and congratulations on going solar!
Feb. 28th, 2020
Kapil Dev Sareen Charlotte, NC
Absolute Fraud, Misrepresentation and Lies.
We got our from their selling representative "Clear home" Representative ERIC M S and his wife Christi F.
They lied about Tax Refunds and how much needs to returned back right from the start.
We even referred friends to which we were promised referral money. we have written text messages as a proof of their lies and scam.
All their lies were discovered when they stopped responding to our calls and messages and despite numerous complaints and messages no one has got back to us and no one from Solcius or Clear Home either.
It a shameless book filled with lies, scams and unfulfilled promises,
If you are in South Carolina, North Carolina or Georgia please beware of this overly sweet gentleman by the name of ERIC M S and his wife Chriti C.
5 years ago Edited September 14, 2021
Reply from Solcius
We are sorry to hear about your negative experience. Solcius does not operate in Georgia or North Carolina. We do service South Carolina though and work with a growing network of dealer partners in our different markets. We would love to speak to you about the issues you experienced with this particular dealer to see what we can do to help. Please feel free to call us at 1-800-960-4150 to voice your concerns to our customer service team. Solcius is the installation partner of Clear Home and fulfills the signed agreement related to the solar system. We were not present for the sale and cannot speak to any verbal agreement, only what is contained in the signed contract.
Feb. 3rd, 2020
VRey , CO
Terrible customer service install was great and the install crew was awesome but no communication during the process or even after the process took forever to install and have yet to see any incentives I would just follow closely with the or whole process I work 70 hours a week and was unable to call them during normal business hours if you go with them they are not about company just make sure you follow up with them during the entire process
5 years ago
Reply from Solcius
Thank you for your feedback! We are glad to hear that you approve of the work done and think that our representatives are nice. We send out a series of emails, texts, and calls throughout the process to try and keep customers up to date. We also have a team of agents standing by to answer calls and provide updates whenever customers have questions. We are disappointed to hear that this didn't work for you and would love to talk to you in greater detail about this to see how we can improve. I can see that one of our managers has scheduled a call with you for Wednesday so we will wait to speak then. We look forward to getting more information!
Jan. 20th, 2020
miguel Anthony, NM
excellent customer service. very humble workers. attentive towards my needs. explain everything before installing the panels.
5 years ago
Reply from Solcius
Thank you for the feedback! Congratulations on going solar!
Jan. 20th, 2020
Janet Morse Albuquerque, NM
Very professional and knowledgeable. The experience has been great from start to finish. Solcius takes care of everything.
6 years ago
Reply from Solcius
Thank you for taking the time to leave us a review and congratulations on going solar!
Dec. 3rd, 2019
Harris Wienke Hamburg, NY
Solcius was professional in their installation and follow-up. My electrical production is everything that was promised.
6 years ago
Reply from Solcius
Thank you for taking the time to leave us a review and congratulations on going solar! We are so glad to hear that you had a positive experience.
Jul. 29th, 2019
Tony Cano Las Cruces, NM
System was installed clean and looks great. Customer Service has been a pleasure to deal with. Overall great experience.
6 years ago
Reply from Solcius
We are so glad to hear that you have had a great experience! Thank you for taking the time to leave us a review and congratulations on going solar!
Jul. 26th, 2019
Leah Buffalo, NY
Please know if you do not cancel with 3 days they will make you pay a fee of over $200. This company is a scam. Do not work with this company they have no compassion and they lack communication skills. Solius and their partners will not tell you there is a 3 day cancellation period and if you do not cancel they will charge. Do not go with this company. They sent me a bill of $221 right before Christmas.
6 years ago
Reply from Solcius
3 day cancellation periods are a common industry practice and should be clearly explained by sales representatives. We apologize if this was not explained to you properly. If you can share the name on your account we will follow up and make sure the necessary corrections are made.
Dec. 28th, 2018
Unhappy Temecula, CA
Very quick to install and start charging you for their product. But they do not follow through with their promises, Still don’t have my cashback they promised and I have no way to monitor my system my system was installed over two months ago. I have called a dozen times and they still have not fixed their discrepancies. I would not recommend this company to anybody.
7 years ago
Reply from Solcius
Please call customer service. They will be able to instruct you on how to monitor your system and make sure that we fulfill commitments. I would have them contact you but we do not have enough information from this post to identify your account with us.
Dec. 28th, 2018
Debbee Simon
The crew showed up on time and got to work right away.. The job was finished in record time. Thank you for making this easy on me!!
7 years ago
Reply from Solcius
Thank you for taking the time to leave us a review and congratulations on going solar!
Mar. 29th, 2019
Quyen Thai Moreno Valley, CA
Installers are professional and very helpful! They were able to answer my questions! The schedule to install the system is on time!
7 years ago
Reply from Solcius
Thank you for taking the time to leave us a review and congratulations on going solar!
Mar. 29th, 2019
Lucrecia Arredondo Santa Clara, UT
I like their customer service staff, experienced installers and they assisted me to reconnect panels with a step by step guidance.
7 years ago
Reply from Solcius
Thank you for taking the time to leave us a review and congratulations on going solar!
Mar. 29th, 2019
jose Lozano San Bernardino, CA
system was installed faster than expected and everything has gone smoothly -- We are now seeing the energy savings on our Edison bill
7 years ago
Reply from Solcius
Thank you for taking the time to leave us a review and congratulations on going solar!
Mar. 29th, 2019
Vincent Pasini Lancaster, NY
They installed the panels and the next day we had an ice storm. The solar panels held up and were installed well as there were no leaks.
7 years ago
Reply from Solcius
Thank you for taking the time to leave us a review and congratulations on going solar!
Jul. 31st, 2019
Danny McFarland Depew, NY
Quick installation - 2 days.
Good communication throughout the process.
Sales and service team are readily available at all times.
7 years ago
Reply from Solcius
Thank you for taking the time to leave us a review and congratulations on going solar!
Mar. 29th, 2019
Joseph Sonner Hamburg, NY
The installation team worked through cold temps, continual rain, and strong wind to complete the job in a day! Great job guys! Looks fantastic!
8 years ago
Reply from Solcius
Thank you for taking the time to leave us a review and congratulations on going solar!
Mar. 29th, 2019
Harold Rich Temecula, CA
Guaranteed my bill would reduce 30% and not exceed my monthly usage surveyed over my past yearly use. I had averaged $152.00 per month. Now with this wonderful Solar System my past three months have been well over $220.00. Asked for assistance to no avail. Panels were not installed on my roof the way the engineers laid them out on paper. I need four more panel to achieve the promises made.
8 years ago
Reply from Solcius
Obviously this was some time ago, but we wanted to let you know that your feedback is important to us and was submitted to management for review at the time. We hope we have improved your experience.
Mar. 29th, 2019
jesus Palm Desert, CA
Was not told would pay for power produce. Sign contract with laptop then was e-mailed the contract
Paying more then when with edision. My sis was paying $ 5oo.oo to edision now with solar pays $300.00 ( different company) per month.
Sprice finance in texas now owns the payment contract and are very very rude.
Need lawyer in Cathedral City ca.
8 years ago
Reply from Solcius
Obviously this was some time ago, but we wanted to let you know that your feedback is important to us and was submitted to management for review at the time. We hope we have improved your experience.
Mar. 29th, 2019
Nguyen
Solcius is a mess, they installed solar panel for us from February and activated with Rocky Mountain from March but system worked only 2 days of March and 15 days of April. None of them generated any power before April 17, I called Solcius too many times to make it work, and it works very fluctuant. And Solcius don't let you see the energy export to grid, or solar panel works or not. I feel regret to work with your company. Customer service is rude, maintenance team is terrible, have to wait a week for a guy come to fix it.
Stay away from them.
8 years ago
Reply from Solcius
Obviously this was some time ago, but we wanted to let you know that your feedback is important to us and was submitted to management for review at the time. We hope we have improved your experience.
Mar. 29th, 2019
Michael Davis Desert Hot Springs, CA
I have called for customer service 3 times I had to leave a message 3 times with no response. Also emailed once with no responce. I was told my bills would be lower but it seems they didn't put enough panels on my roof. So by time I pay my solar bill then Edison's I am paying the same as before the solar installation. Not a fan of this company or its servicing of its customers.
9 years ago
Reply from Solcius
We know that this was 4 years ago, but wanted to thank you for your feedback and invite you to give us a call if you ever have any questions or concerns.
Jul. 31st, 2020
gregg gomez Fontana, CA
My smart house came into my home and had me sign paperwork that total went against what I was verbally told. (My fault) Point is why would anyone want to do business with people that dont mind coming into someones home and lie to their faces just to make a buck. Look at the review!
3 years ago
Reply from Solcius
Gregg, My Smart House is a separate company from Solcius. If you had issues with your sales process we urge you to contact them. However, we want to help you. A customer service representative will be reaching out as soon as possible to learn more about this situation and answer any questions that you might have.
Jan. 25th, 2022
CHE S HERRERA Albuquerque, NM
They rig up your payments to where you fall short on purpose then they charge an extra 9000 to your bill unless you come up with 26percent cash I had to come up with 4,200 on the spot plus I get 2 bills now both are higher than my original bill plus all the damage done to my new roof worst decision I have ever made I wish I never did it
4 years ago
Reply from Solcius
Che, we are sorry to hear about your frustrations. We want you to be able to see those savings that you can get from solar and we want you to have the best experience doing so. We will have a customer service representative reach out to look over your system and answer any questions or concerns that you might have.
Oct. 13th, 2021
Billy Johnson Scottsdale, AZ
They were very professional and skilled at their jobs. They performed all the things that they said they would do.
5 years ago
Reply from Solcius
Thank you for the feedback and congratulations on going solar!
Aug. 3rd, 2020
Vernetta Simmons Charlotte, NC
The overall experience was good, the scheduling was a little weird, but they were thorough and the customer service was good.
5 years ago
Reply from Solcius
We apologize for any trouble you experienced with scheduling. Thank you for the feedback! We are glad to hear that the customer service was good and that our teams were thorough. Congratulations on going solar!
Jul. 31st, 2020
Terry Hansen Folsom, CA
Terrible warranty service. It is Mar 7th and I’ve had no solar generation since Jan 26th. No one will call me back and I can’t get any response or action. My next step is to hire an attorney. I’m an elected official in Yuba County, California and I definitely can’t recommend anyone do business with this company.
5 years ago
Reply from Solcius
Hey Terry, I just submitted your comments to our customer service manager. They will review your account and reach out to address your concerns.
Mar. 9th, 2020
