Solcius Reviews

My original Solcius solar was taken offline on Feb 11, 2022 so 8 additional panels could be installed. Todate, our home solar system is offline and the newly added system, retrofitted into the original inverter panel, have not been inspected. I called the assigned My Smart Home representative for response, sent emails to the representative for response, and called to leave a Solcius Customer Service voicemail, all with no return messages or emails from each entity. Why no customer support? Why no status update why my original system has been offline, not producing solar energy? Why can't the assigned representative respond to my calls and emails? 29 March 2022 Update - Solcius called, in regards to their response to my original review, to provide a status update that the next step is for the County Inspector to final approve the installation. Solcius will call and give me a weekly update henceforth.

Once all the kinks and missteps were worked out, (partly because I went to the City of Murrieta to get the permits finalized), the system works good so far. My Permission to Operate has only been a month past so far. I do recommend if you use this company, you let them know they can connect to your Local Area Network (LAN) instead of using their default connection to T-Mobile. With T-Mobile the updates to the SolarEdge app only occur every 4-5 hours. That's not frequent enough to detect if a panel is not working or something in the system is not working. I read the users manual and connected to my LAN. Updates are <= every 30 minutes. Don't be afraid to escalate to their executive leadership through LinkedIn if the install isn't progressing as you think it should. Mine, unfortunately, took over 30 days, because of poor workmanship on the install, requiring three revisits by technicians to get it straight, only after I had to go the City of Murrieta to get the permit straight. Solcius communicates through email with the City Permit offices which is poor follow-up and prone to error and extending the Permission to Operate.

The process took some time but most solar installation take time. The installation part of the solar took couple of hours. The process the took time was was the permitting and inspections. The permitting and inspection from the city you live varies from city to city but its a frustrating wait. It took a total of three months to completion. The other complaint I would have is the sales representative did not completely explain the billing process from the beginning. I was told that I would a fixed amount but it turns out that I would have to pay more it the power usage is greater than production.

There was a mix-up in owner's phone number, e-mail, so I, the owner did not always get the message. When we got the name, phone, and e-mail resolved, almost three weeks had passed. Then the solar panel men came, and I had asked for a new roof. They saw the need. But a secretary somewhere told me I did not need one. Finally the roof men came - and when it was time for the second inspection, the roof man said it was done. I said it wasn't and the two signatures were from the first inspection. He (roof man) took the paper work and ladder. Guess who arrived - the inspection man for the second inspection. (No paper work!) - Finally the solar men came after driving 10 hours from San Diego area. They got the panels up in 4 and a half hours- Apparently, there is to be another inspection and EXPLANATION to me how all this equipment works. I have received no message as to when. We started in May? and here I sit waiting. I would like to go on a camping vacation (tent, even though 70yrs.), but I dare not leave. One concern: I was told the solar chips were made in the USA - well the box said MALAYSIA. I believe the whole procedure has been a comedy of errors, misinformation, secretaries running the show. I've been in touch, but this sure has taken a whole summer. LAAG

We were told that after paying the full amount off for our solar panels, we would only pay our electricity company for the monthly service charge. Our monthly service charge is $32.44. Our first month was approx. $54.00, 2nd month $61.07, & the third month projected to be $135.00. It is now clear that we were misinformed by the Solcius Company Representatives. The old addage...BUYER BEWARE!!!

Paperwork, financing and installation went pretty fast; however, communication from the company was very poor. I finally received an email regarding the "final" city inspection and the connectivity of the solar about a month later...all this time, we thought we had active solar. My phone call to the main office was quite disappointing as well as we still have to wait for the City and PGE to make their final inspections and hookup. Totally unacceptable as far as Customer Service.

The installation process was ok. I did not want this thing. Capitalized on my inability to say no.