Smart Wave Solar: Read 166 User Reviews From Real Homeowners

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Verified Customer

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Sari McFate

We shopped around a little and we're definently happy with our choice. More bang for our buck it seems and lots of options to fit our needs. Pretty easy to communicate with. We did have 2 problems. Got a leak from where one of the panels screwed in but they came out immediatley and fixed it quick and smoothly which was terrific, however, they made cleat holes on the opposite side of the roof they worked on and it was a 3month old metal roof. They had a roofer come out to quote repairs and he confirmed the type of damage, age of roof and recommended $500 to fix it which included labour. Smart wave sent the panel guys out again and they were just going to sink screws and silicone it which wasn't good enough for us since it was brand new and that solution would take a lot of years off the roof. The guys agreed but it was the best they could do cause they weren't roofers. Smart wave then asked us for a quote for us to fix it. I said $200 which should cover special ordering a new sheet to replace ourselves and rest of supplies. Never heard from them again. Disappointing.

1 year ago

Reply from Smart Wave Solar

Hello Sari,
Thank you for your feedback. I am not seeing an account under your name. If you would like for me to help you please reach out to our Head of Customer Solutions. You can reach me at 801-944-7775 ext 2.

Apr. 5th, 2024

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Verified Customer

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Joylynn Provo, UT

Of the the companies we looked at, we liked their prices best. We also love the idea that when the power goes out we can still get some power coming from the solar panels. They were really good with us, they gave us a gift card for being slow because of Covid, and called to let us know about that. They came to put the system in and were done in 2 days. We have really steep roof and they were fine, very polite and worked around us well. We don't get as much credit as was promised from the electric company. They charged us for the first three years and then they give us the credit so we're not getting back nearly what we thought we would and it's going to take us about eight years to even get break even. Also, the tax credit wasn't as much.

3 years ago

Reply from Smart Wave Solar

Joylynn, I'm sorry to hear about some of these shortfalls. Please reach out to support@smartwavesolar.com so we can help resolve these for you. Ryan Stucki- CEO

Apr. 26th, 2022

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Verified Customer

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Ryan Woods Cross, UT

Great company to work with and I love how they kept me up to date on the setup process. I would have given 5 stars but there was a lack of technical support ownership when I was having an issue with the power reporting back to the power company. I was getting billed for the solar I was producing because the setup of my system wasn't complete. I had to figure this out myself which took several months. This was several months of getting overcharged by the power company. Once I figure out the issue on my own, Smart Wave Solar just said good job.

3 years ago

Reply from Smart Wave Solar

Ryan I am happy you had mostly a good experience. I would be interested in more details regarding your concern. If you can please email support@smartwavesolar.com I would appreciate your contact info to speak further. Natalie- Customer Service Manager

May. 13th, 2022

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Verified Customer

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Levi Darrington South Jordan, UT

We had a bit of a communication problem between us and the salesperson. We expected to pay a certain amount and it turned out that that was incorrect. We did get it all hashed out before we signed on the dotted line, but I wish communication was better. Also, ALL of the financing options for solar of any kind are a scam. Its a great product, but pay for it some other way than to go through the loan options. Nothing specific to Smart Wave Solar.

3 years ago

Reply from Smart Wave Solar

Levi, thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

May. 6th, 2022

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Verified Customer

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Craig Deehring Golden, CO

An Excellent professional and responsive company. We had an unusual situation where Installation was complete but an hail storm hit the next day after. My roof was destroyed but the panels survived. Our entire community needed roofs, windows and new gutters. SmartWave was quick to respond with our insurance and roofing company and removal and re install so we would not miss out on Solar usage. The SmartWave team was awesome to work with. Our only delay was with Jefferson County's inspectors getting out in a timely manner.

3 years ago

Reply from Smart Wave Solar

Thank you very much for sharing your experience with us Craig, it is very much appreciated by us.

May. 6th, 2022

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Verified Customer

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William Draper, UT

They had done a lot of work in my neighborhood so I went with them. They did a good job. The installers were very knowledgeable. I was even able to talk to the president of the company. My only problem is when you call customer service, no one every answers the phone. I would call sales and they would transfer me over. The equipment is working very well.

3 years ago

Reply from Smart Wave Solar

William, I apologize you were not able to get through to customer support. Please email support@smartwavesolar.com and someone will answer your questions as quickly as possible. Ryan Stucki- CEO

Apr. 25th, 2022

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Verified Customer

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Michael Lawrence Dunn Draper, UT

Staffing turnover affected communication, but the panels/inverter were professionally installed. I asked for Smart Wave to include an electric car charger as part of their bid. The charger they installed is not on the list of approved Rocky Mountain Power chargers and does not qualify for a rebate. That is disappointing.

3 years ago

Reply from Smart Wave Solar

Michael, we are so grateful for your review. Thanks for sharing your rating with us and the community

May. 6th, 2022

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Verified Customer

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Austin Salt Lake City, UT

3 years ago

Reply from Smart Wave Solar

Thank you Austin, we appreciate your business. Ryan Stucki- CEO

Apr. 25th, 2022

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Verified Customer

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Lindsay Rowland Eagle Mountain, UT

Our experience was fine. We did not end up with as much back on our tax credit that we expected. It wasn't enough to cover the expected payment to keep our monthly payments low.

3 years ago

Reply from Smart Wave Solar

Lindsay, I'm sorry to hear that. If you could reach out to support@smartwavesolar.com I would like to hear more about your concern and see if there is anything we can do for you. Natalie- Customer Service Manager

May. 13th, 2022

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Roger Hill

For the most part I am happy with the system we installed. What I have communicated to Smart Wave is I think their system performance reporting is lacking. In the app provided I can only see how much power my system is generating. What I can’t see is how much power I am using from the grid. They tell me I can get that information from my monthly power bill. My son has Tesla solar and my boss has ES solar and they both get real time assessments for panel, grid and battery usage. I think total system reporting is way more valuable than just panel performance because I could make adjustments to my power usage patterns and see how I can better conserve. For example I run lamp post from dusk til about 10:30pm. I could turn that off for a cycle or two and assess the cost. I might also be able to assess the cost of large appliances like the washed and dryer on laundry day or a freeze dryer, etc. but I can’t do that, while other systems can. This feedback didn’t seem to mean too much to my Smart Wave consultant.

2 years ago

Reply from Smart Wave Solar

Thank you for your kind words Roger! We appreciate your business! Please reach out if need more information on the system. support@smartwavesolar.com

Feb. 13th, 2023

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Verified Customer

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Stephen Hales South Jordan, UT

The reason for the not perfect score would be the inverter limit and clipping that is showing up multiple times a week now in the power being generated.

3 years ago

Reply from Smart Wave Solar

Stephen, we appreciate the feedback. Please email your concerns to support@smartwavesolar.com and we would be happy to review your system and the clipping happening.

May. 18th, 2022

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Verified Customer

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Robert Bryan Eagle Mountain, UT

They were great to work with. What I don't know yet is if we have the correct number of panels. I still get a power bill buf am waiting to see what summer brings.

3 years ago

Reply from Smart Wave Solar

Robert, thank you for the review. Please reach out to our support team at support@smartwavesolar.com and we would be happy to run a production report for you. This will give you an idea of your production vs current and future needs. It will also verify your panels are working as expected.

May. 18th, 2022

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Kailee Maguire Denver, CO

We had an excellent experience with our salesman, Daniel. He is very knowledgeable and never pushy. He was incredibly responsive to our many questions. We had been thinking about solar for years, but Daniel was the one to get us to commit. We ran into some issues with installation. But, management was responsive and apologetic. We had a good experience overall and their panels look great.

2 years ago Edited April 6, 2023

Reply from Smart Wave Solar

I’m so sorry to hear about the issues you are experiencing. I will have one of the owners give you a call ASAP to get this figured out.

Apr. 5th, 2023

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Verified Customer

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Eric Schroeder Salt Lake City, UT

Everyone was polite and seemed genuinely interested in getting it right for me.

3 years ago

Reply from Smart Wave Solar

Thank you for the review Eric. If there is anything we can do to improve your experience please reach out.

May. 18th, 2022

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Verified Customer

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Justin Jenkins Spanish Fork, UT

They did a great job. They were very professional and got the job done.

2 years ago

Reply from Smart Wave Solar

Thank you, Justin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Verified Customer

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Joe Boucher Lehi, UT

They did a pretty good job on our home and stayed on top of everything

3 years ago

Reply from Smart Wave Solar

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

May. 6th, 2022

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Randy West Jordan, UT

I have to say that my experience with Smart Wave Solar was honest and professional. Including the electricians and installers. Especially Bethany A.

2 years ago Edited January 10, 2024

Reply from Smart Wave Solar

Hi Randy, thank you for your feedback. I apologize for the frustration you have experienced, and I have requested that one of our executives reach out to you to help get things resolved as soon as possible.

Feb. 27th, 2023

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Glenn Foster Helper, UT

Everything was great they handled everything that needed done and done a greT job had system for almost a year and no problems so far.

2 years ago

Reply from Smart Wave Solar

Thank you so much for taking the time to share your experience, Glenn. We appreciate your feedback!

Feb. 9th, 2023

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Verified Customer

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Cliff Dayton Pleasant Grove, UT

Bryant was awesome. Overall a good experience.

3 years ago

Reply from Smart Wave Solar

Thank you for the review Cliff. If there is anything we can do to make your experience 5 stars please let us know!

May. 18th, 2022

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Kristi Rolingher Denver, CO

Stayed on top of the case and showed much eagerness

2 years ago

Reply from Smart Wave Solar

Thank you for so many kind words Kristi! We appreciate your business! Please reach out if need anything in the future. support@smartwavesolar.com

Feb. 8th, 2023

Smart Wave Solar Reviews

Summary of Reviews