Smart Wave Solar: Read 166 User Reviews From Real Homeowners

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Verified Customer

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Mike McKibben Parker, CO

Smart Wave exceeded all of our expectations during the design and installation of our system. Our experience began with Smart Wave’s sales rep. Dan’s honesty and transparency during the proposal process. Next was their well structured, project management approach used on their projects. What impressed us the most was the outstanding communication and quick response by Smart Wave’s Project Coordinator, Darcy, throughout the job. On our job, she was able to reach back to the rest of their team and get questions and actions resolved quickly. Other things that impressed us were their competitive pricing, use of premium components in their systems, good documentation, warranties and outstanding value. And we like the fact that we can monitor and record the output of each of our solar panels online.

1 year ago

Reply from Smart Wave Solar

Thank you, Mike! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 24th, 2023

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Verified Customer

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Andrew C Johnson Kaysville, UT

With all of the different steps involved in putting a solar system on the roof of your house, you would expect a few issues to come up. We had 2. They were resolved almost instantaneously. Analee was our project manager, and she handled every step beautifully. This was a 4 month process, but it felt like much less. Not a scrap left in our yard from the panel installation. Almost daily emails to update us on the progress, and the next step. We even got to throw the switch ourselves, after the new meter was hooked up by the power company. The end result: A fixed electric bill for the rest of our lives. Also, constant monitoring by Smart Wave, to stay on top of any possible issues. From sales, to management, to technicians, this is a first class operation.

3 years ago

Reply from Smart Wave Solar

Hi Andrew, Thank you so much for this kind review! It absolutely makes our day to hear that you had such a good experience with us. We take pride in walking our clients carefully through the whole process and always keeping them in the loop

May. 6th, 2022

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Verified Customer

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Gary Orem, UT

I did some research and the panels had a longer life than others. That way I don't have to worry about changing them. The system is still pretty expensive, but I like the ability to get solar power plus we also got a battery as part of the deal. Also, you guys are the only ones in our state that allowed power to be taken from the solar panels when the grid was down, that was something I really wanted. I really liked the sales guy. He was not high pressure and just told us all the stats and let me decide. I'm a mechanical engineer, so I appreciated that and he did a good job of answering my technical questions. The project manager kept track of everything for me and helped us get the app going. So all the way through from beginning to end she told me exactly what's going on, and it was very nice. It took just a couple of days to install. They did a nice job and I think the quality was good. They made one drill wrong but they fixed it with really good quality. I checked it out and I'm very pleased with the installation process and the speed.

3 years ago

Reply from Smart Wave Solar

Thank you for the review Gary. We appreciate your business. Ryan Stucki- CEO

Apr. 26th, 2022

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Verified Customer

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Sari McFate

We shopped around a little and we're definently happy with our choice. More bang for our buck it seems and lots of options to fit our needs. Pretty easy to communicate with. We did have 2 problems. Got a leak from where one of the panels screwed in but they came out immediatley and fixed it quick and smoothly which was terrific, however, they made cleat holes on the opposite side of the roof they worked on and it was a 3month old metal roof. They had a roofer come out to quote repairs and he confirmed the type of damage, age of roof and recommended $500 to fix it which included labour. Smart wave sent the panel guys out again and they were just going to sink screws and silicone it which wasn't good enough for us since it was brand new and that solution would take a lot of years off the roof. The guys agreed but it was the best they could do cause they weren't roofers. Smart wave then asked us for a quote for us to fix it. I said $200 which should cover special ordering a new sheet to replace ourselves and rest of supplies. Never heard from them again. Disappointing.

1 year ago

Reply from Smart Wave Solar

Hello Sari,
Thank you for your feedback. I am not seeing an account under your name. If you would like for me to help you please reach out to our Head of Customer Solutions. You can reach me at 801-944-7775 ext 2.

Apr. 5th, 2024

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Verified Customer

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Benjamin Brownlow Spanish Fork, UT

3 years ago

Reply from Smart Wave Solar

Benjamin, thank you for sharing your experience for future customers. We appreciate your business.

May. 27th, 2022

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Verified Customer

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Ron Randquist Spanish Fork, UT

We had a great experience with Smart Wave Solar. Our Sales person was knowledgeable and gave good recommendations that made sense and were verifiable with other sources. They listened to our needs and we ended up with a system sized right for us. The Installation was fantastic, good communication from the project manager and all the teams that worked on our home. When an issue arose they let us know and worked out of the box to find a solution.

3 years ago

Reply from Smart Wave Solar

We appreciate your business Ron. It was a pleasure working with you!

May. 25th, 2022

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Verified Customer

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Allen Larry South Jordan, UT

They performed everything as promised and I am happy to review them and indicate that I am satisfied and we have seen a dramatic drop in our electrical bill. For most of the time we were working prior to finishing the solar installation Heather was our liaison and she was absolutely fantastic we really appreciated Heather she kept me informed answered my questions it was great to deal with her. Also Randy our sales person did an excellent job I would recommend him to anyone to help them with their solar.

3 years ago

Reply from Smart Wave Solar

Allen, thank you for taking the time to leave a review for future customers. It was a pleasure working with you.

May. 25th, 2022

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Verified Customer

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Rex Logan, UT

I analyzed four companies and five options and they came out on top. Smart Wave Solar has reasonable installation rate. They worked with me as I analyzed my needs and helped to tailor the system for my needs. They did not oversell me on the house battery option. The materials are high quality. The installation was efficient and they were prompt in supporting any issues I had. Warrantee is solid.

3 years ago

Reply from Smart Wave Solar

We really appreciate you taking the time to share your rating with us.

May. 6th, 2022

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Verified Customer

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Joylynn Provo, UT

Of the the companies we looked at, we liked their prices best. We also love the idea that when the power goes out we can still get some power coming from the solar panels. They were really good with us, they gave us a gift card for being slow because of Covid, and called to let us know about that. They came to put the system in and were done in 2 days. We have really steep roof and they were fine, very polite and worked around us well. We don't get as much credit as was promised from the electric company. They charged us for the first three years and then they give us the credit so we're not getting back nearly what we thought we would and it's going to take us about eight years to even get break even. Also, the tax credit wasn't as much.

3 years ago

Reply from Smart Wave Solar

Joylynn, I'm sorry to hear about some of these shortfalls. Please reach out to support@smartwavesolar.com so we can help resolve these for you. Ryan Stucki- CEO

Apr. 26th, 2022

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Verified Customer

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Dana Logan, UT

Every time there has been a hiccup or problem, they have just been wonderful to work with. They've been very easy to get a hold of and they have been wonderful in returning calls. We actually had a problem that was unforeseen. We recently had a new roof put in and when the workers were installing it, they kind of wrecked parts of it, but then they replaced it for us. They were wonderful. I don't really have anything to compare the system to, but I feel like we are getting pretty darn good returns as far as energy being produced.

3 years ago

Reply from Smart Wave Solar

Thanks Dana! If you have any questions in the future please reach out to support@smartwavesolar.com we would be happy to help. Ryan Stucki- CEO

Apr. 26th, 2022

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Verified Customer

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Justin Park City, UT

The quality is very good. I've had no issues with it. I chose them because they provided the best value (with all the research that I did comparing other companies). Of course, the system is fairly new, so something could pop up later. But as of right now everything seems to be very high quality and work properly. I think the communication was very good. There were just a couple instances where there was a bit of miscommunication, but it was fixed so there's were no issues in the end.

3 years ago

Reply from Smart Wave Solar

Thank you Justin. If you need anything in the future please reach out to our support department, support@smartwavesolar.com Ryan Stucki- CEO

Apr. 26th, 2022

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Verified Customer

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Jim Draper, UT

When I have issues, they take care of them rapidly and the actual owner makes sure that things are done right. I'm still waiting to see how the system works, but from what I've experienced so far, it looks like it is doing well. I still need to see whether it reaches the full kilowatt capacity, but that may be due to the position of the sensor. We'll see how things go in the summer. The installation went very well. The workers were polite and cooperative and helped with some things that I needed done on the roof while they were up there. I've already recommended Smart Wave to four people.

3 years ago

Reply from Smart Wave Solar

Thank you for the stellar review Jim. Please reach out to our support team with any questions on your production if needed, support@smartwavesolar.com. Ryan Stucki- CEO

Apr. 26th, 2022

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Verified Customer

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Seth Orem, UT

Smart Wave wasn’t necessarily the cheapest but we liked the product they offered and all the information they were able to provide. They have been very responsive and quick to get us information. There was a bit of a scheduling sniffy but it was corrected quickly. It took about a day and a half for them to install it. Overall it was really smooth. It seems to be good quality.

3 years ago

Reply from Smart Wave Solar

Seth, we appreciate you taking the time to leave a review for our future customers. Thank you for your business. Ryan Stucki- CEO

Apr. 25th, 2022

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Verified Customer

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Jean Clearfield, UT

I did a lot of background. I checked on several solar places. I Smartwave Solar had outstanding reviews. Customer service s outstanding. They answer every question and concern I have. It was quick and easy getting it put up on the roof. They did what they said they were going to do. The quality is exactly what they said it was going to be. It is excellent. I absolutely love them.

3 years ago

Reply from Smart Wave Solar

Jean, Thank you for your review! We appreciate your business. Ryan Stucki- CEO

Apr. 19th, 2022

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Verified Customer

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Joshua Lehi, UT

In comparison to Blue Raven Solar, they were actually honest. Other companies are dishonest about their prices and what they could do. Smart Wave kept me informed about what was happening every step. The quality seems comparable to other companies. I am satisfied with it. Installation was quick. It only took maybe two days. They didn’t bother us. It was pretty easy.

3 years ago

Reply from Smart Wave Solar

Joshua, Thank you for taking the time to leave a review. We appreciated having the opportunity to complete your solar project. Ryan Stucki- CEO

Apr. 19th, 2022

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Verified Customer

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Tabitha

Initially we went with them because they gave us a two hundred dollar amazon gift card to talk to us. Once we did the appointment and found how affordable it is, it was a no brainer. The price is reasonable for the system. The equipment works properly. They are a really great bunch of people. They are awesome about keeping us informed. I get weekly updates. Installation was quick and they walked me through the system.

3 years ago Edited January 10, 2024

Reply from Smart Wave Solar

Tabitha, Thank you for your review. We appreciate your business. Ryan Stucki- CEO

Apr. 19th, 2022

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Verified Customer

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Ralph Frid Denver, CO

The product was installed on time, works as promised, and the folks were great to work with... easy-peasy. $2k less that another solar comany - with the same generation capability - and Smart Wavew installed state of the art panels.

1 year ago

Reply from Smart Wave Solar

Thank you, Ralph! We value our customers and appreciate the time you took to share your experience. We appreciate your support.

Oct. 24th, 2023

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Verified Customer

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JustBreathe Salt Lake City, UT

Steve and Bethany were awesome to work with. They continue to be responsive, several months later. Although there were a few hiccups in the beginning, we were able to get them figured out and the system continues to do its thing.

1 year ago

Reply from Smart Wave Solar

JustBreathe, thank you for sharing your experience and leaving us such a great review!

Sep. 26th, 2023

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Verified Customer

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Ryan Woods Cross, UT

Great company to work with and I love how they kept me up to date on the setup process. I would have given 5 stars but there was a lack of technical support ownership when I was having an issue with the power reporting back to the power company. I was getting billed for the solar I was producing because the setup of my system wasn't complete. I had to figure this out myself which took several months. This was several months of getting overcharged by the power company. Once I figure out the issue on my own, Smart Wave Solar just said good job.

3 years ago

Reply from Smart Wave Solar

Ryan I am happy you had mostly a good experience. I would be interested in more details regarding your concern. If you can please email support@smartwavesolar.com I would appreciate your contact info to speak further. Natalie- Customer Service Manager

May. 13th, 2022

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Verified Customer

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Craig Deehring Golden, CO

An Excellent professional and responsive company. We had an unusual situation where Installation was complete but an hail storm hit the next day after. My roof was destroyed but the panels survived. Our entire community needed roofs, windows and new gutters. SmartWave was quick to respond with our insurance and roofing company and removal and re install so we would not miss out on Solar usage. The SmartWave team was awesome to work with. Our only delay was with Jefferson County's inspectors getting out in a timely manner.

3 years ago

Reply from Smart Wave Solar

Thank you very much for sharing your experience with us Craig, it is very much appreciated by us.

May. 6th, 2022

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Verified Customer

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Brent Summers Lehi, UT

Everything from sales to installation was fantastic. I've done a lot more research since the install and have come to realize that I not only got a great price on my panels but I got a fantastic system. A few delays and problems occurred and the team handled them well.

3 years ago

Reply from Smart Wave Solar

Thank you for the great review Brent.

May. 6th, 2022

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Verified Customer

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Jeff Brewer Sandy, UT

Solar Wave was fair, honest and upfront. The salesman Steve was a really good guy to deal with. Any problem we had, they were right there to take care of it. I have refferred them, and they have done my friends and neighbors a good job also! Highly recommend this company!

3 years ago

Reply from Smart Wave Solar

Jeff, we are incredibly grateful that you took the time out to leave us a 5-Star review.

May. 6th, 2022

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Verified Customer

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Levi Darrington South Jordan, UT

We had a bit of a communication problem between us and the salesperson. We expected to pay a certain amount and it turned out that that was incorrect. We did get it all hashed out before we signed on the dotted line, but I wish communication was better. Also, ALL of the financing options for solar of any kind are a scam. Its a great product, but pay for it some other way than to go through the loan options. Nothing specific to Smart Wave Solar.

3 years ago

Reply from Smart Wave Solar

Levi, thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

May. 6th, 2022

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Verified Customer

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Anonymous Salt Lake City, UT

They are always responsive. Smart Wave Solar came in at less of a cost and they seemed to have a better backup system when the power went out. The sales people were very helpful, knowledgeable. It seems to be really good company.

3 years ago

Reply from Smart Wave Solar

Thank you for your review. Ryan Stucki- CEO

Apr. 26th, 2022

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Verified Customer

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Bob Draper, UT

Just shopped around and they seem to be the most knowledgeable solar company. I don't have a lot of experience with other brands so it's hard to hard to compare. Installation went as scheduled. They got it done in one day and cleaned up after they were done, so it was a good experience.

3 years ago

Reply from Smart Wave Solar

Thanks for leaving a review Bob! Ryan Stucki- CEO

Apr. 26th, 2022

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Verified Customer

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Myrl Riverton, UT

They've been very responsive when I needed to ask a question or needed information about the service and I appreciated that greatly. The sales and installation person I had contact with told me I could call them if I had questions, which was appreciated.

3 years ago

Reply from Smart Wave Solar

Thanks Myrl. We appreciate your business. Ryan Stucki- CEO

Apr. 26th, 2022

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Verified Customer

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James South Jordan, UT

Everything we asked of them, they did. They fixed whatever problem there was without any hassle. I would recommend them to anyone. They are great. Installation went very well. They were on time. They were kind and polite. They worked as a team and got it done efficiently. I am quite pleased. I think it is the best on the market for the money.

3 years ago

Reply from Smart Wave Solar

Thank you for the stellar review James. We appreciate your business. Ryan Stucki- CEO

Apr. 25th, 2022

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Verified Customer

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Randall Provo, UT

While they were doing the installation I was able to talk to my project manager and they were very responsive. I like the technology. It’s probably not the best for everyone but I never had any questions about whether I could trust them. They were the most efficient and have the best guarantee. They are also the cheapest I compared.

3 years ago

Reply from Smart Wave Solar

Thank you for the review Randall! Ryan Stucki- CEO

Apr. 25th, 2022

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Verified Customer

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William Draper, UT

They had done a lot of work in my neighborhood so I went with them. They did a good job. The installers were very knowledgeable. I was even able to talk to the president of the company. My only problem is when you call customer service, no one every answers the phone. I would call sales and they would transfer me over. The equipment is working very well.

3 years ago

Reply from Smart Wave Solar

William, I apologize you were not able to get through to customer support. Please email support@smartwavesolar.com and someone will answer your questions as quickly as possible. Ryan Stucki- CEO

Apr. 25th, 2022

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Verified Customer

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Christopher Grantsville, UT

They kept me informed along the whole process from sales to the technician coming out. Even the follow up was very much appreciated. They were every efficient getting it up on the roof. I have been very happy with the production. I enjoy having the option to use the outlet if the power goes off.

3 years ago

Reply from Smart Wave Solar

Thank you for the review Christopher. We have no doubt you will be happy with the Emergency Power Supply if/when you need to use it. Ryan Stucki- CEO

Apr. 25th, 2022

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Verified Customer

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Bonnie Brigham City, UT

Based off my research and my experience, their panels have higher output and are higher quality compared to other brands. Customer service is quick to answer any questions. They were very quick getting it installed. I like having an alternative power source.

3 years ago

Reply from Smart Wave Solar

Thank you for the review Bonnie. We appreciate the time you took to complete this review for our future customers. Ryan Stucki- CEO

Apr. 25th, 2022

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Verified Customer

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Brad Clearfield, UT

It is very easy to use. I do wish they had a better mobile app so I could view my production there instead of going to the website. Their product is good. The installers were very efficient and very quick and professional. They cleaned up after their mess. They were here for like a day and a half.

3 years ago

Reply from Smart Wave Solar

Thank you for the review Brad. It sounds like you may have an SMA system. I know SMA is working on their apps continuously, hopefully one is released soon that will meet your needs. Ryan Stucki- CEO

Apr. 25th, 2022

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Verified Customer

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Anonymous Salt Lake City, UT

They are good and trustworthy. They have done an excellent job. My biggest problem is they wanted to do everything by satellite images and we ran into some complications and it took a while. I am no expert but I think the panels are very good.

3 years ago

Reply from Smart Wave Solar

Thank you for the review. Ryan Stucki- CEO

Apr. 25th, 2022

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Verified Customer

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Leo Bluebell, UT

It’s been operating for four months without a problem. I have appreciated my interactions with them. I have even interacted with the owners of the company. All the information has been very food. They have followed through on what they promised. They did it on schedule.

3 years ago

Reply from Smart Wave Solar

Thank you Leo, we appreciate your business. Ryan Stucki- CEO

Apr. 25th, 2022

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Verified Customer

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Thomas Salt Lake City, UT

Anytime I have questions or need to verify a check they made sure everything was the way it should be. It all went pretty smooth and it worked well. So far I haven't had any issues with solar panels or the inverter so I would say it's pretty good equipment.

3 years ago

Reply from Smart Wave Solar

Thank you Thomas. If you need anything in the future please don't hesitate to reach out, support@smartwavesolar.com Ryan Stucki- CEO

Apr. 25th, 2022

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Verified Customer

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usiuelali sheikh St Louis, MO

1 year ago

Reply from Smart Wave Solar

Thank you, usiuelali! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 24th, 2023

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Verified Customer

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Stephanie Smith Arvada, CO

I’ve had a great experience with Smart Wave! The solar panels have been everything we hoped for. I had done research for years and finally decided that Smart Wave was the company for the job. Happy customers here!

1 year ago

Reply from Smart Wave Solar

Thank you, Stephanie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 24th, 2023

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Verified Customer

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Nancy Arvada, CO

The process went as stated from start to finish - 6 months. Communication was great along the way. No complaints here. Realizing savings as soon as the switch was turned on!

1 year ago

Reply from Smart Wave Solar

Thank you, Nancy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 24th, 2023

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Verified Customer

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Mark Christensen Orem, UT

This is a great company! We would recommend this company and would use these people again. They went above and beyond our expectations. They deserve our highest recommendation.

1 year ago

Reply from Smart Wave Solar

Thank you, Mark! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 24th, 2023

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Verified Customer

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Katherine Spicer Wheat Ridge, CO

Highly professional, great work conducted, and personal level of service, with total transparency about financing options and high workmanship warranty coverage. Follow-up post installation was a perk too. :)

1 year ago

Reply from Smart Wave Solar

Thanks so much for taking the time to share your experience, Katherine Spicer we appreciate your business!

Sep. 27th, 2023

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Verified Customer

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Joel Sandy, UT

Im so happy I went with Smart Wave Solar. It was more affordable than other offers I received and they were terrific. It was a good quality installation and they made the whole process of getting solar easy.

3 years ago

Reply from Smart Wave Solar

Thank you for taking the time to review our company for future customers. We appreciate your business.

Jun. 3rd, 2022

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Verified Customer

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Michael Lawrence Dunn Draper, UT

Staffing turnover affected communication, but the panels/inverter were professionally installed. I asked for Smart Wave to include an electric car charger as part of their bid. The charger they installed is not on the list of approved Rocky Mountain Power chargers and does not qualify for a rebate. That is disappointing.

3 years ago

Reply from Smart Wave Solar

Michael, we are so grateful for your review. Thanks for sharing your rating with us and the community

May. 6th, 2022

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Verified Customer

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Derek Centerville, UT

SmartWave is a good deal. They have good prices. They took care of everything so installation actually went very smoothly. I did have to install something but I looked it up on youtube for guidance.

3 years ago

Reply from Smart Wave Solar

Derek, thank you for the review. I apologize you had to install something on your own. Please feel free to reach out to our support team for any future needs support@smartwavesolar.com Ryan Stucki- CEO

Apr. 25th, 2022

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Verified Customer

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Steve Herriman, UT

I like that I can use it in an emergency when the power goes down. I am pretty happy with then. They are quick and professional. The equipment seems solid. My only complaint is sometimes I have to restart it in the morning.

3 years ago

Reply from Smart Wave Solar

Steve, thank you for the review. Please reach out to our support team about restarting. This should not be happening, support@smartwavesolar.com Ryan Stucki- CEO

Apr. 25th, 2022

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Verified Customer

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Jeffrey Springville, UT

Solar panels are expensive but they are great. The company is very good about reaching out and explained how things are going. They respond quickly. It seems to be working well.

3 years ago

Reply from Smart Wave Solar

Thank you for the review Jeffrey! Ryan Stucki- CEO

Apr. 25th, 2022

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Verified Customer

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Annette American Fork, UT

You can see how much the panels are producing. We are kept in the loop. We are met with knowledge and support for customer service. Installation was quick and they cleaned up after themselves.

3 years ago

Reply from Smart Wave Solar

Thank you for the 5 star review Annette. We appreciate your business. Ryan Stucki- CEO

Apr. 25th, 2022

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Verified Customer

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Austin Salt Lake City, UT

3 years ago

Reply from Smart Wave Solar

Thank you Austin, we appreciate your business. Ryan Stucki- CEO

Apr. 25th, 2022

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Verified Customer

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Jeremy Kaysville, UT

Sometimes it seems like it took a couple of calls to get the answers. Pretty smooth, they came and installed it within one day. Has been very dependable and it seems like it's producing what it should if not more.

3 years ago

Reply from Smart Wave Solar

Thank you for the review Jeremy. If you need anything in the future please reach out, support@smartwavesolar.com Ryan Stucki- CEO

Apr. 25th, 2022

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Justin S

I've enjoyed a Smart Wave Solar system for years! It's provided my family with safe, reliable power and has been one of the best investments we've ever made. Smart Wave Solar sized our system to offset our consumption 100%, only leaving us with a small connection fee with our utility. All of the rate increases with the power company of the years have had no affect on us, which has made our investment even better. Since our system has been installed we have had absolutely no issues with it. It's required no maintenance and is still producing close to the same amount of power it did when we first turned it on. Our next step is to have Smart Wave Solar install a Tesla Powerwall to our existing system so our home has a complete battery back up solution.

1 year ago

Reply from Smart Wave Solar

Thank you Justin for the great feedback, We appreciate your support!

Jun. 28th, 2024

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John Salt Lake City, UT

Steve is the greatest most honest person we have ever dealt with. He didn’t have all the answered but was honest that he didn’t know, he politely said he didn’t know, but will find out, & did. We have met with dozens of solar companies and was really disappointed that they would make up some BS story and try and back peddle when confronted about it. We were just looking for honesty. We weren’t even looking to buy solar when we went to a home show, Steve asked my wife about it while I was looking at something else. She asked him one Question, same question we asked all the other solar companies. He directly said “ I don’t know, but let me find out” first time anyone had said that. So my wife dragged me over and we started talking to Steve. He dazzled us with his intellect and honesty. We talked to him for about 45 min and then signed up to have him come and give us the speech at our house. He knows his stuff! He was great. We signed up, he went above and beyond to make sure we were comfortable with everything before we pulled the trigger to purchase. He walked us through the whole process, did a soft hand off to another rep and before we knew it we had it set! The company as whole was great, but Steve was the guy who made it all happen. Thank you!

2 years ago

Reply from Smart Wave Solar

Thank you so much for such a great and detailed review, John! We appreciate your business!

Feb. 8th, 2023

Smart Wave Solar Reviews

Summary of Reviews