Smart Wave Solar: Read 166 User Reviews From Real Homeowners

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Robert Salt Lake City, UT

We liked the product and a non-pushy salesperson who educated us through the process. The financing is horrible, we are paying the highest interest ever but it is all up front so it is added to the tax refund and then you pay %1.5 after that. Not sure it is completely legal how it is presented. It isn't until after you find out if you don't give them 13K, what they think your tax refund will be your payment will go up another $40/month. I wish I would have searched harder for another lender.

1 year ago

Reply from Smart Wave Solar

Robert, I'm sorry to hear about the issues you've had with the financing of your solar purchase. The loan you used is how the vast majority of solar lenders structure their loans. It's the industry standard. I'm a numbers guy, so I've compared a variety of different loan options side by side, and it's extremely difficult to find a loan that will cost less (all things considered) than you loan you got. Even a HELOC often costs more in the long run than the solar loan you chose. I'm also sorry if it wasn't more clearly communicated upfront that the rates quoted to you assumed that you would be contributing your tax credit towards paying down the loan. We try to make that clear upfront through verbal communication, but as a full-proof backup plan, we make sure it is spelled out really well in the loan agreement in a way that customers can acknowledge they understand and don't just miss. I feel confident that if you had searched for other loans, you would have found out just how competitive this loan is, even compared to personal loans, HELOCs, and other solar loans. At the end of the day though, we are happy to help facilitate whatever financing method a customer chooses, whether it's paying cash, using one of the solar loans we recommend, or securing their own financing. We don't make money on the loans. We just try to provide the best options we've found to help customers make the transition to clean energy. We're here to help if you ever need anything.

Feb. 1st, 2023

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Verified Customer

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Jerry Bishop Orem, UT

Smart Wave Solar were very professional and friendly throughout the process of arranging for the installation and operation of solar panels. I would recommend them to others interesting in going with solar panels.

1 year ago

Reply from Smart Wave Solar

Thank you for so many kind words Jerry! We appreciate your business! Please reach out if need anything in the future. support@smartwavesolar.com

Feb. 9th, 2023

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Verified Customer

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Matt Robertson Denver, CO

Entire process was smooth and transparent. All workers were professional and did quality work.

1 year ago

Reply from Smart Wave Solar

Thank you so much for taking the time to share your experience, Matt Robertson. We appreciate your feedback!

Sep. 27th, 2023

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Verified Customer

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Steven CA

Everything went very smoothly with Smart Wave. We are very pleased with our solar panels so far!

1 year ago

Reply from Smart Wave Solar

Thank you so much for taking the time to share your experience, Steven. We appreciate your feedback!

Sep. 26th, 2023

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Verified Customer

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PAVEL Goloshchapov Sandy, UT

THE JOB WAS DONE FAST AND GOOD IT WAS DONE AS GOOD AS THE PROMEIES AND THE PRICEING AS WE AGRRED

2 years ago

Reply from Smart Wave Solar

Thank you for the 5 star review Pavel! We appreciate your business.

May. 27th, 2022

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Verified Customer

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Jeff Myers Eagle Mountain, UT

Very easy process. I didn't have to lift a finger. Everything was taken care of.

2 years ago

Reply from Smart Wave Solar

Thank you for sharing your 5 star experience with our future customers!

May. 25th, 2022

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Verified Customer

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MS Salt Lake City, UT

Good follow through, always took time to explain, also helped me with related tax rebates

2 years ago

Reply from Smart Wave Solar

Thank you for the review! We appreciate your experience.

May. 25th, 2022

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Verified Customer

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David Russell LeDuc Salt Lake City, UT

2 years ago

Reply from Smart Wave Solar

Thank you for the 5 star review David.

May. 25th, 2022

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Verified Customer

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John O'Malley Sandy, UT

Quality Install, Good financing options, great communication throughout the process!

2 years ago

Reply from Smart Wave Solar

Thank you for the rave review John! We appreciate your business.

May. 13th, 2022

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Verified Customer

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Diana Bullock Hooper, UT

They've been professional, and courteous. The product is amazing, we love our solar power.

2 years ago

Reply from Smart Wave Solar

Thank you Diana. We appreciate the time you took to review our company. Ryan Stucki- CEO

May. 4th, 2022

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Nick West Valley City, UT

I have degrees in Chemical Engineering and Sustainability and was looking forward to having a positive impact on the environment while lowering my bills by implementing Solar. Throughout the quote, design, permitting and installation process I had numerous questions as a first-time solar customer. I did not feel that SmartWave had any interest in answering those questions and in fact was told at one point that they "just wanted to get the panels on my roof." Much of my headache started AFTER I had already been approved for loan/install and thus was told repeatedly by the company that it was too late for me to change my mind. My home was constructed in 2020 and I KNEW I wanted to look into solar options so during construction I had a conduit installed to transport cables from my roof to breaker panel and electric meter ahead of time. SmartWave audited my property and said everything would work as intended but the day they showed up for install they did not have plans that had been bought off by me and they indicated that the conduit was not able to be used for the type of wiring that they were installing. This caused me to miss time at work as I had to rush home to help them get the plans in place on the days of installation which also resulted in having unattractive wiring going up the side of my house. Again, they insisted that if I did not submit to this design my contract would be cancelled and I would be charged anyways. Aside from the poor customer service, here is the worst part; I have had the system installed for just over a year now and have been paying MORE than I was before. Before installing solar, my average bill was $110.19 with three people living in the house. After installing solar, my average bill is $95.56 PLUS the 92.75 I pay towards the solar loan and this is with only two people living here. I can not recommend this company and less and am disappointed that I ever worked with them.

1 year ago Edited January 10, 2024

Reply from Smart Wave Solar

Nick, I'm very sorry to hear about the trouble you've experienced. I'll have an owner reach out to you so we can help you out. Your agreement has a production guarantee, so if your solar panels are not producing the kWh's guaranteed in your agreement, we will fix them, install additional panels at no charge, or compensate you for the loss. You can talk with one of our owners about that and/or you can reach out to support@smartwavesolar.com to have them review your production with you and schedule next steps. I'll post an update on this review after I get more info from the owner that speaks with you.

Feb. 9th, 2023

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Doug Salt Lake City, UT

Solar does not cover or replace your electrical cost. I'm still paying a major Rocky Mtn. power bill as well as the loan payment for the solar. The company gives a spiel that is not reality, and you will end up paying your power bill along with the loan for you solar set up. Disappointed with the results. As part of my deal I was given a Ecoflow battery generator, and it was defective, didn't work, and now I'm dealing with getting it replaced. Not happy! Do your homework before you invest.

1 year ago

Reply from Smart Wave Solar

Doug, I'm sorry to hear about the issues you are experiencing. If you haven't done so already, please reach out to support@smartwavesolar.com. We offer a written production guarantee in your agreement which will specify how much your solar panels should produce. If we don't meet that number, we'll fix your system, add panels for free, and/or compensate you financially for the loss as outlined our production guarantee. Our support team can help you with this. I'm also sorry to hear about the Ecoflow battery issue. We've sold a lot of those batteries for many years, and the number of complaints we've received has been very minimal, however, Ecoflow has always been great with warranty claims. You can also reach out to support@smartwavesolar.com if you need help with that warranty claim.

Feb. 1st, 2023

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Steven Whipple Herriman, UT

They promised that this system would meet ALL of our power needs, We spent several hours with their salesman Steven as he assured us that it would cover our needs plus the additional power of a sprinkler pump we were installing. Needless to say the system didn’t perform as promised. As I talked to the owners, Gary and Justin I found that they won’t do anything to correct the problem. Their contract is very vague so there is nothing to fall back on. I later learned that their own system analysis shows that the system won’t be able to meet my current power needs let alone with my new pump. They didn’t bother showing me this until after the system was installed. I had another (competent) company evaluate my system and was told that there is no way my system can do what was promised. Beware, these folks only care about making the sale and will say nearly anything to get the sale.

3 years ago

Reply from Smart Wave Solar

Steven, I am sorry to hear about your frustrations. We have an extremely high standard to exceed our customers' expectations and will always continue to work accordingly. We take great care from sales to design to project management to installation to make sure it is clear how the system you purchased will function. We're very committed to making sure our customers get what they are promised, which is why our solar systems include a production guarantee (not something most solar companies offer). This guarantee outlines the amount of electricity the system is supposed to produce, and if it falls short, we fix it, even fit that requires us to add additional solar panels for free. At last report, your system is producing in the expected range for the first year but if that changes we will be sure to act quickly. Further, our investigation into your production since the time of installation revealed that your home has been consuming more than double the amount of electricity you were using before your project began. That dramatic increase in electricity consumption will require additions to your system. We consider all of our customers long term partners and we will continue to monitor, service, and warranty your system for years to come.

Oct. 11th, 2021

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Verified Customer

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Hal Brooklyn, NY

They didn't have the right number of panels installed- every month i still have to pay - now paying more than i did before solar.

1 year ago

Reply from Smart Wave Solar

Hi Hal, we have not heard from you. We would like to solve this problem for you as quickly as possible but don't have contact information. Please reach out to support@smartwavesolar.com or call 801-944-7775 ext 2 for assistance.

Feb. 21st, 2024

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Verified Customer

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Casey Shepherd Ogden, UT

Great service team, great follow up, no pressure knowledgeable sales team

2 years ago

Reply from Smart Wave Solar

Thank you for the 5 star review Casey, we appreciate your business.

Jun. 3rd, 2022

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Verified Customer

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Pat Salem, UT

The system they installed has been exceeding my expectations.

2 years ago

Reply from Smart Wave Solar

Thank you for the 5 star review Pat.

May. 25th, 2022

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Verified Customer

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Michael Vogel Salt Lake City, UT

2 years ago

Reply from Smart Wave Solar

Thank you for sharing your 5 star experience with our future customers!

May. 25th, 2022

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Verified Customer

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Eric Schroeder Salt Lake City, UT

Everyone was polite and seemed genuinely interested in getting it right for me.

2 years ago

Reply from Smart Wave Solar

Thank you for the review Eric. If there is anything we can do to improve your experience please reach out.

May. 18th, 2022

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Verified Customer

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Charles Johnson Sandy, UT

Great experience from start to finish. Continued contact after installation

2 years ago

Reply from Smart Wave Solar

Charles, we take pride in our customer service and appreciate you taking the time to leave a review.

May. 13th, 2022

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Verified Customer

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Deenesh Bundi Lehi, UT

Overall experience was great, starting from introduction till installation.

2 years ago

Reply from Smart Wave Solar

Thank you so much for this 5-star review Deenesh. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

May. 6th, 2022

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Verified Customer

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Michael Tielborg Salt Lake City, UT

The installation and subsequent service have been excellent.

2 years ago

Reply from Smart Wave Solar

Michael, we are incredibly grateful that you took the time out to leave us a 5-Star review.

May. 6th, 2022

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Verified Customer

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Katherine Brown Salt Lake City, UT

Very friendly, super prompt in responding to questions, didn't pressure

2 years ago

Reply from Smart Wave Solar

Thank you for taking the time to leave us a review. We pride ourselves on Customer Service. Thank you,

May. 6th, 2022

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Verified Customer

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Devin Novara Sandy, UT

Everything went smoothly from the first meeting to turning the solar system on!

2 years ago

Reply from Smart Wave Solar

Devin, we are incredibly grateful that you took the time out to leave us a 5-Star review.

May. 6th, 2022

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Verified Customer

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John Ewing Huntsville, UT

Everything went smoothly, on time and with great communication.

2 years ago

Reply from Smart Wave Solar

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

May. 6th, 2022

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Verified Customer

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Jim Verhaal Layton, UT

we had a few problems at first but once identified they worked to resolve them

2 years ago

Reply from Smart Wave Solar

Thank you Jim. Professional and quick customer service is important to us and I am glad we were able to resolve your problems. Ryan Stucki- CEO

May. 4th, 2022

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Verified Customer

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Steve South Jordan, UT

Very smooth, they did all the work. They're very responsibile.

2 years ago

Reply from Smart Wave Solar

Thank you for the review Steve! Ryan Stucki- CEO

Apr. 25th, 2022

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Shane Crabtree Salt Lake City, UT

verry happy with the system Smart Wave installed at my residence. The system is producing excess of my expectations when we have full sun.

1 year ago

Reply from Smart Wave Solar

Shane, thank you for sharing your experience and leaving us such a great review!

Feb. 9th, 2023

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David Orem, UT

My experience with Curtis was positive! He was very helpful in explaining the process and getting me the right price for our solar system.

1 year ago

Reply from Smart Wave Solar

Thanks so much for taking the time to share your experience, David - we appreciate your business!

Feb. 9th, 2023

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Verified Customer

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Captain Cid Denver, CO

Everything went great, delays were mostly due to Xcel

1 year ago

Reply from Smart Wave Solar

Thank you, Captain! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 24th, 2023

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Verified Customer

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Andrew Staton Colorado Springs, CO

Excellent communication and quality product

1 year ago

Reply from Smart Wave Solar

Thank you, Andrew! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 24th, 2023

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Verified Customer

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Justin Jenkins Spanish Fork, UT

They did a great job. They were very professional and got the job done.

1 year ago

Reply from Smart Wave Solar

Thank you, Justin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Verified Customer

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Charles Orrell Clearfield, UT

Knowledgeable, timely, great prices, and perks.

2 years ago

Reply from Smart Wave Solar

Charles, we appreciate you taking a moment of your time to let future customers know about your experience.

May. 25th, 2022

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Verified Customer

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Jeremy Williams Saratoga Springs, UT

Great communication, protect management, and product

2 years ago

Reply from Smart Wave Solar

Jeremey, thank you for taking the time to leave a review for future customers. It was a pleasure working with you.

May. 25th, 2022

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Verified Customer

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Joe Boucher Lehi, UT

They did a pretty good job on our home and stayed on top of everything

2 years ago

Reply from Smart Wave Solar

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

May. 6th, 2022

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Verified Customer

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Bill Bates Price, UT

Very knowledgeable, great price and value, not pushy

2 years ago

Reply from Smart Wave Solar

Thank you very much for taking the time to leave us a review, it is very much appreciated by us.

May. 6th, 2022

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Verified Customer

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Rodney Freudenberg Midway, UT

Reasonable pricing and very good at communicating.

2 years ago

Reply from Smart Wave Solar

Rodney, thank you so much for taking the time to leave us a 5-star review.

May. 6th, 2022

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Verified Customer

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Charles W Ralston Salt Lake City, UT

2 years ago

Reply from Smart Wave Solar

Thank you Charles. Pleasure doing business with you. Ryan Stucki- CEO

May. 4th, 2022

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Verified Customer

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Edward Rouse Santaquin, UT

always helpful made me feel like an important client

2 years ago

Reply from Smart Wave Solar

Thank you Ed. It was a pleasure working with you. Ryan Stucki- CEO

May. 4th, 2022

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Verified Customer

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Pierre Chausse Ogden, UT

Very professional and helpful in all aspects

2 years ago

Reply from Smart Wave Solar

Thank you for the kind words Pierre. Ryan Stucki- CEO

May. 4th, 2022

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Verified Customer

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Anonymous Orem, UT

They've always answered any questions. The system works

2 years ago

Reply from Smart Wave Solar

Thank you for your review. Ryan Stucki- CEO

Apr. 26th, 2022

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Randy West Jordan, UT

I have to say that my experience with Smart Wave Solar was honest and professional. Including the electricians and installers. Especially Bethany A.

1 year ago Edited January 10, 2024

Reply from Smart Wave Solar

Hi Randy, thank you for your feedback. I apologize for the frustration you have experienced, and I have requested that one of our executives reach out to you to help get things resolved as soon as possible.

Feb. 27th, 2023

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Gary Osage Beach, MO

It took several months to get the system working do to shorten of people however system is now working,

1 year ago

Reply from Smart Wave Solar

Thank you so much for taking the time to share your experience, Gary. We appreciate your feedback!

Feb. 8th, 2023

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Bardomiano Bountiful, UT

Really good Company, great team always great customer service and Steve at Sales Department the number one.

1 year ago

Reply from Smart Wave Solar

Thank you so much for taking the time to share your experience, Bardomiano. We appreciate your feedback!

Feb. 9th, 2023

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Glenn Foster Helper, UT

Everything was great they handled everything that needed done and done a greT job had system for almost a year and no problems so far.

1 year ago

Reply from Smart Wave Solar

Thank you so much for taking the time to share your experience, Glenn. We appreciate your feedback!

Feb. 9th, 2023

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Verified Customer

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Christie

Courteous workers for the installation. They were able to fit in my install earlier than projected.

1 year ago

Reply from Smart Wave Solar

Thank you so much for taking the time to share your experience, Christie. We appreciate your feedback!

Feb. 9th, 2023

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Tamra Denver, CO

Steve did not pressure and have a hard sale attitude. He answered my questions and explained what to expect.

1 year ago

Reply from Smart Wave Solar

Thank you so much for taking the time to share your experience, Tamra. We appreciate your feedback!

Feb. 9th, 2023

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Chris Bloodworth Salt Lake City, UT

Eric explained everything to us. He was very knowledgeable about the complete process. Very professional.

1 year ago

Reply from Smart Wave Solar

Thank you so much for taking the time to share your experience, Chris. We appreciate your feedback!

Feb. 9th, 2023

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Verified Customer

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Cliff Dayton Pleasant Grove, UT

Bryant was awesome. Overall a good experience.

2 years ago

Reply from Smart Wave Solar

Thank you for the review Cliff. If there is anything we can do to make your experience 5 stars please let us know!

May. 18th, 2022

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Carlos Denver, CO

He is extremely attentive and responsive. Displayed attention to detail and customer experience

1 year ago

Reply from Smart Wave Solar

Thanks so much for taking the time to share your experience, Carlos - we appreciate your business!

Feb. 9th, 2023

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Ian Denver, CO

Great prices, responsive to all my questions and needs during and after installation!

1 year ago

Reply from Smart Wave Solar

Thank you for so many kind words Ian! We appreciate your business! Please reach out if need anything in the future. support@smartwavesolar.com

Feb. 9th, 2023

Smart Wave Solar Reviews