Smart Wave Solar Reviews

4.7

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166 User Reviews

7.3

Overall Score

1-(833) 900-0309

4.7

star star star star star_half

166 User Reviews

7.3

Overall Score

1-(833) 900-0309

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Summary of Reviews

Star Rating

4.7

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166 Reviews

Review Breakdown

5 grade

81%

4 grade

12%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Shelly Aurora, CO

I expected to replace my electric bill with Xcel for the bill to pay for the solar panels and I'm still getting charged over $100 a month - even though the system SAYS it's working properly and is generating enough power for what my needs average. Clearly, there's some problem with either accessing the power or communication with Xcel that I've gone to solar. NEITHER company's customer service is any help. (I'd expect that from Xcel. There was good communication with Smart Wave during the install, but not anymore.) I'm frustrated!

2 years ago

Reply from Smart Wave Solar

Hello Shelly,
Thank you for your feedback. We appreciate your feedback and we would love to talk with you about your experience. Please feel free to reach out to our head of customer solutions. You can reach me at 801-944-7775 option 2 or support@smartwavesolar.com.

Feb. 21st, 2024

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Verified Customer

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B.A. Salt Lake City, UT

Smart Wave got back to me on all my questions, and if we had some problems they resolved them. The installation wasn't the greatest.. they didn't put in some of thesolar panels and they left some of the tools behind.

3 years ago

Reply from Smart Wave Solar

I'm sorry to hear about your experience. Since you only included your initials, we're not sure which customer you are. We would love to help you out. Typically the only time we wouldn't install some of the solar panels would be if they weren't able to fit, and if that was the case, our protocol is to review that with you, the customer, and adjust your price accordingly. Please reach out to our support team regarding your concerns, support@smartwavesolar.com. Our team would be happy to resolve any issues you have. Ryan Stucki- CEO

Apr. 26th, 2022

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Doug Salt Lake City, UT

Solar does not cover or replace your electrical cost. I'm still paying a major Rocky Mtn. power bill as well as the loan payment for the solar. The company gives a spiel that is not reality, and you will end up paying your power bill along with the loan for you solar set up. Disappointed with the results. As part of my deal I was given a Ecoflow battery generator, and it was defective, didn't work, and now I'm dealing with getting it replaced. Not happy! Do your homework before you invest.

2 years ago

Reply from Smart Wave Solar

Doug, I'm sorry to hear about the issues you are experiencing. If you haven't done so already, please reach out to support@smartwavesolar.com. We offer a written production guarantee in your agreement which will specify how much your solar panels should produce. If we don't meet that number, we'll fix your system, add panels for free, and/or compensate you financially for the loss as outlined our production guarantee. Our support team can help you with this. I'm also sorry to hear about the Ecoflow battery issue. We've sold a lot of those batteries for many years, and the number of complaints we've received has been very minimal, however, Ecoflow has always been great with warranty claims. You can also reach out to support@smartwavesolar.com if you need help with that warranty claim.

Feb. 1st, 2023

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Verified Customer

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Hal Brooklyn, NY

They didn't have the right number of panels installed- every month i still have to pay - now paying more than i did before solar.

2 years ago

Reply from Smart Wave Solar

Hi Hal, we have not heard from you. We would like to solve this problem for you as quickly as possible but don't have contact information. Please reach out to support@smartwavesolar.com or call 801-944-7775 ext 2 for assistance.

Feb. 21st, 2024

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Verified Customer

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Trevor mooney Ogden, UT

Having a lot of problems with the app an web side not being very user friendly an not updating an my system not connecting alot

2 years ago

Reply from Smart Wave Solar

Trevor, sorry to hear about the connectivity issues for your monitoring. Please reach out to support@smartwavesolar.com for assistance if you haven't done so already.

Feb. 1st, 2023