Smart Wave Solar Reviews
4.7
7.3
Overall Score
Verified Customer
Review Source
Troy Humphries Spanish Fork, UT
Smart Wave as a company was pretty good. I wish I had more education after the install (ie. how much I am producing vs. consuming, how to I find that information myself in the future). They had a problem with the wiring that they needed to come back and fix. But they did do that.
2 years ago
Reply from Smart Wave Solar
Hello Troy,
Thank you for your feedback. We value your experience. Please reach out to us if there is anything that we can do to help improve your experience with Smart Wave Solar.
You can reach us at 801-944-7775 option 2 or at support@smartwavesolar.com
Thank you for your feedback. We value your experience. Please reach out to us if there is anything that we can do to help improve your experience with Smart Wave Solar.
You can reach us at 801-944-7775 option 2 or at support@smartwavesolar.com
Feb. 21st, 2024
Verified Customer
Review Source
Mel Olsen Lindon, UT
My system went online June 15,2021 with a promise that my Generac generator would be tied into the new SolarEdge Backup Interface. It is now April 28, 2022 and the generator still does not Backup the system.
3 years ago
Reply from Smart Wave Solar
Mel, sorry to hear about the issues you're having with the system. I've reached out to our support department to learn more about your situation. I'll make sure someone is in touch with you shortly. - Ryan Stucki, CEO
May. 5th, 2022
Verified Customer
Review Source
Kim Salt Lake City, UT
Solar and utility cost combined did not actually save us money so far. Not sure if the right amount panel is were appropriate to save much or any in can see on this program. Done is done. What can I do..
3 years ago
Reply from Smart Wave Solar
Kim, sorry to hear about the problems you are experiencing! Since you only left your first name, we're not sure which customer you are. We're very committed to making sure our customers get what they are promised, which is why our solar systems include a production guarantee (not something most solar companies offer). This guarantee outlines the amount of electricity the system is supposed to produce, and if it falls short, we fix it, even fit that requires us to add additional solar panels for free. We would love to know who you are so we can help you out. Please reach out to support@smartwavesolar.com so you can help you. - Ryan Stucki, CEO
Apr. 28th, 2022
Review Source
Robert Salt Lake City, UT
We liked the product and a non-pushy salesperson who educated us through the process. The financing is horrible, we are paying the highest interest ever but it is all up front so it is added to the tax refund and then you pay %1.5 after that. Not sure it is completely legal how it is presented. It isn't until after you find out if you don't give them 13K, what they think your tax refund will be your payment will go up another $40/month. I wish I would have searched harder for another lender.
2 years ago
Reply from Smart Wave Solar
Robert, I'm sorry to hear about the issues you've had with the financing of your solar purchase. The loan you used is how the vast majority of solar lenders structure their loans. It's the industry standard. I'm a numbers guy, so I've compared a variety of different loan options side by side, and it's extremely difficult to find a loan that will cost less (all things considered) than you loan you got. Even a HELOC often costs more in the long run than the solar loan you chose. I'm also sorry if it wasn't more clearly communicated upfront that the rates quoted to you assumed that you would be contributing your tax credit towards paying down the loan. We try to make that clear upfront through verbal communication, but as a full-proof backup plan, we make sure it is spelled out really well in the loan agreement in a way that customers can acknowledge they understand and don't just miss. I feel confident that if you had searched for other loans, you would have found out just how competitive this loan is, even compared to personal loans, HELOCs, and other solar loans. At the end of the day though, we are happy to help facilitate whatever financing method a customer chooses, whether it's paying cash, using one of the solar loans we recommend, or securing their own financing. We don't make money on the loans. We just try to provide the best options we've found to help customers make the transition to clean energy. We're here to help if you ever need anything.
Feb. 1st, 2023
