PosiGen Solar Solutions Reviews

If I could give a ZERO star rating, I would! First Sam came out and talked really well and showed documents about soar panels. After going over the documents and discussing with others, I contacted him back. Skip ahead. No name contact installers show up. While connecting to my electrical box, they decided to try to climb up on my A/C pipes attached to my wall. Well surprise! When I got home, no A/C. Contacted my contact A/C company, they cane out after 5pm and expirations someone used a step stool and tried to climb up and pulled out the pipe and wires to my system, $450 to fix. Contacted Sam and relayed my displeasure with PG and their hired installers and expected to get reimbursed and emailed him a copy of my paid bill. Heard from him maybe twice then silence. Problem two: power company has been emailing PG and me about their equipment not being rated high enough for the grid. Multiple emails by then and me and NO RESPONSE!! DO NOT USE THIS COMPANY!!!

In October of 2017 PosiGen installed solar panels on my roof. In November of 2022 I discovered leaks on several areas of my roof. I hired 3 independent roofing professionals and each company confirmed that the leaks were caused by the improper installation of solar panel. The companies found PosiGen incorrectly and improperly installed the solar panels. The damage occurs where the solar panel brackets were installed. When I purchased my home my roof was only five years old. I have contacted PosiGen twice a day since. I have also provided PosiGen with the independent reports I received as well as photos taken by the roof inspector. I begged them to work with me to please resolve this issue. I have begged them to please simply correct their error and I have been met with red tape. To add injury to insult I had to pay PosiGen $1800 to temporarily remove their panels given the urgency I had no choice. Mold has begun to form and my rafters that support my roof are weakening. This issue remains unresolved. I granted Posigen access to my home to allow them to conduct their own assessment and evaluation of my roof. Their employee determined that Posigen was not liable for the damage the improper installation of the solar panels caused to my roof. I cannot ignore or be expected to accept the notion that their employee is free of bias and neutral to both parties. This is why entities whose primary responsibilities involve determining the facts of a case are required to be neutral. I granted Posigen access to my home as a measure of good faith, not because I expected any other outcome. At the onset of this complaint, I attested to the negligence and poor workmanship performed by Posigen’s Solar installation. The negligence and poor workmanship was further aggravated by the additional damaged caused to my roof when Posigen removed the panels. They arrived a day early and removed the panels in the rain. They then used a sealant that cannot and should not be used to seal holes on wet surfaces; for example applying to sealant while raining. After they removed their panels from my roof, it was discovered that roughly 50 shingles were broken and/or cracked. PosiGen stated “when they removed the panels, they cracked a few shingles and tried to protect it by covering it with sealant”. Posigen’s employee never informed me of the additional damage the removal of the solar panels caused. To add injury to insult, they forgot to fill several bracket holes with sealant leaving these areas completely exposed to the elements. I have provided photos of the area of my roof untouched by Posigen and their solar panels. As you can see, that portion of the roof is free of all damage and defects as a ten-year-old roof should be. Posigen conducted their own assessment when my roof was only five years old. their own reports and affirmative act of installing the solar panels are testimony to the condition of my roof prior to the installation of their panels. The panels would not have been installed if the integrity of my roof including the existence of damaged or cracked shingles were present prior to installation. Posigen has completely ignored the independent roofing inspection report that concluded the following “The only area that is having water filtration is the area directly below the solar panel Installations, suggesting the brackets and solar panel installation are the cause of the water intrusions. All other penetrations on the roof have flashing and functional gaskets. Thermal reading confirmed a uniform temperature on the entire roof suggesting there isn’t any discrepancies in any other areas than the previously mentioned.When the panels are reinstalled, the brackets that penetrate the roof need to be flashed and sealed adequately in addition to this; the fasteners that attach the brackets need to be inserted into the rafters to not only guarantee a secure fit but to reduce the chance of leaks” NOW THEY ARE CLAIMING THE DAMAGE WAS CAUSED BY SQUIRRELS

Since my system was installed in 2021, I have had nothing but issues. First it took over a year for them to install the system. After they installed, the new roof on my new kitchen addition started leaking. After multiple calls, no one responded. I made a complaint with BBB which led to regional manager, Phil D, sending someone out. Posigen came out, identified that the 3 party contractors installed the system incorrectly which caused the leak in my kitchen. Phil stated they would send someone out to fix my roof and kitchen. Phil left Posigen and the damage was never fixed. In addition they had to move the panels because they were placed incorrectly. After they moved the panels, they placed pieces of foil squares over the spots where they had drilled the holes to initially place the panels. Needless to say that was about 2 years ago, I have spoken to countless Posigen representatives seeking to have the damages fixed. One person came out, took pictures, left, and was never to be seen again. While the representatives i have spoken to have all stated someone would be sent out to fix the damages, NO ONE has done so to date. THIS MORNING I WOKE UP TO A FLOODED KITCHEN as it has and continues to rain. It appears the roof has been leaking over the 2 years. AND to add insult to injury, the system has been turned on for months and NO SAVINGS to date!! This is absolutely sickening and given that I have given Posigen the opportunity to remedy the problem over the past 2 years, they have not done so! My family's Christmas is now ruined due to their clear negligence as it is now urgent that leak be fixed. I have and will continue to tell friends, family, and anyone who will listen NOT to do business with Posigen.

Poor poor customer service they’re not professional they’re not honest they don’t back up what they said if something goes wrong someone is watching and will come out immediately and fix my paneling‘s been broke since July all those hot sunny days and I’m supposed to get rollover I got nothing I received a bill from UI for $491.96 PosiGen does not wanna know anything I called up a couple other solar paneling companies and told him about the situation I’m having and they said nothing like this has ever happened to us because we have someone watching 24 /7 but if it did we would pay the customers bill i’ve been calling them up every day for three weeks and it still broke and I already received my September bill which is crazy because I think UI is ripping me off also for $647.50 and I have no lights on in my house all day that’s how bright it is in my house still Posigen just ignores me I’ve called 10 people from PosiGen and they ignoring me they don’t wanna know anything there are so many better companies do not believe what they say I had a problem with them from day one when the guy that came and took pictures his girlfriend was with him and walked to my front door without even knocking dad alone I told him I don’t wanna use you they convinced me don’t worry will take care of you I should’ve listen to my gut when they came to put the paneling up destroyed my flowers they didn’t take pride in the customers home or in their work they do not wanna know anything about my UI bills this is the worst company ever please please do not use them do yourself a favor and save yourself stress unnecessary stress 😖😡

I’ve been having Posigen for 5 years now. When it was first installed I didn’t see any difference on my bill for the first 3 months. After complaining to them I guess they realize something was wrong with my system because I started to see a difference afterwards. Since Ida they have been the worst company I’ve had to deal with. 6 weeks to get my panels removed and I have to store them in my back yard. Another 6 weeks to get them put back on. No I’m waiting 2 months to get the electrical part done. All of this and still having to pay for a service I’m not getting. Nobody in the company knows what’s going on. They always have to talk to somebody else. If I can get out of this contract I will. It’s not worth it. Plus every other company is offering battery back up if your power goes out. They don’t have that option.

Spoke to Eric from Posigen on Thursday and set up appt for the following Thursday. a friend informed me he knew someone at Sunrun and after speaking with several neighbors they all used Sunrun so I called Eric back to cancel my appointment and he asked if I would like to reschedule. I told him not at this time as I wanted to speak with Sunrun first. Eric stated that Sunrun would not give me the same incentives that Posigen could and that Sunrun would also charge upfront charges. I told him if that was the case I would call him back to give me a quote. Before I could finish that sentence Eric hung up on me. he seemed pissed that I was canceling my appointment but I thought I was being courteous and not wasting his time. If Sunrun does have upfront charges I will be calling another solar company and it won't be Posigen. it would have been but I don't want to deal with someone who acts like a child and hangs up on me because I cancelled an appointment. I would definitely stay away from Posigen. I got hung up on before he even had my business but I guess that was my warning that it probably would have gotten worse from there had I hired them to do the job. Posigen really needs to look at their employees and how they treat potential customers.

PosiGen New Orleans has broken our contractual lease agreement, but claims I broke the lease. After more than seven years, the panels have not lived up to the hype touted by PosiGen’s sales force. In an email dated 5/18/2021; a representative acknowledged, via their online monitoring portal, that my average monthly savings was less than $23.00. “We are truly sorry if your Solar sales agent misquoted your savings potential. Your average savings has been $72.72- $50 = ($264 yearly savings). We understand your disappointment and apologize for any inconvenience that we may have caused you.” I was initially drawn to solar energy by PosiGen’s ads of monthly savings in excess of $100.00 and energy bills of $20.00. During those seven years, PosiGen has only reached out to us twice. The first was an attempt to garner leads (additional sales). The second was after I stopped automatic payments when PosiGen refused to perform a required maintenance procedure. That maintenance procedure was simply a request to clean the panels. New Orleans has a very humid climate. After seven years, the panels are not producing the amount of energy required to substantiate a marginal energy savings. The accumulation of mildew, bird droppings, and pollution from the Chalmette Refinery has contributed to an estimated 70% reduction in solar output. The last straw was being told by a customer service rep that PosiGen would not clean the panels; and that I could climb a ladder to clean them myself. This reply was the catalyst for my request to remove the panels and terminate the lease. Shortly after, I was contacted by a personable individual at my home. He proposed a solution that would bring my account into good standing and have the panels cleaned. I agreed to his proposal, however, when the scheduled cleaning did not transpire, once again, I stopped automatic payments. PosiGen’s response was to send out, unannounced, an individual who claimed he had come to clean the panels (clearly, an attempt at a CYA effort to document the service was offered). During the interim, the panels had been turned off, and were no longer actively producing energy. Despite PosiGen’s active monitoring, that didn’t stop billing with overdue charges (late fees). Since my initial request, in July of 2020, four additional requests have been made to various PosiGen representatives to have the solar panels removed from my home. PosiGen’s response is to have their in-house lawyer intimidate me with legal actions. They insist I foot the bill for the solar array removal ($1,800.00), and an unearned past due balance. A little research (web-browsing) indicates that I am not the first, and probably won’t be the last, to be defrauded by PosiGen. Bottom line . . . PosiGen may be a solution for some, but not for this guy! PosiGen Account Contract Number: 223072

Posigen agents are nearly impossible to get in touch with. The automated phone system is horrible in that every time I was put on "hold" it sent me back to the main menu with a no less than 30 minute wait to have the same thing happen again. I wanted the panels removed so I could have my roof changed and requested they mount the panels elsewhere because I didn't want to put them back once my metal roof was installed. No one could agree on what the charge would be although it is clearly stated in my contract. They ultimately gave me a price to permanently remove the panels of $1800! I paid it on February 3, 2021. Posigen drafted the monthly fee from my account on February 17th. I understand that the panels are still on my roof but it is not my problem that they cannot schedule removal except approximately 3 weeks from the paid date!! This is only an example of their very poor customer service and problems with how the company functions. Very BAD investment!!!

In December I detected meter was not registering & had not for 4 months.so I had not been receiving credits. Metal showed Error 105. After trying for days, waiting sometimes an entire hour, I finally did & technician came & determined a part needed changing which took about 3 weeks. For the past 4 days, I have been on the phone all day trying to get credit for the Four & a half months I received no service, plus the 79.00 monthly charge even though the meter was not working. Upon dialing I am put on hold. After about an hour, the receptionist assures me that she is connecting me to a supervisor.. Instead I am sent back to the music & “ Calls will be answered in one minute & forty seconds “.over & over again. Emails have been dents & phone number has been left for return call. I have been directed to Ricardo, William and Robert in the Baton Rouge Office who all either did not return my call. Today, Robert kept me on the phone supposedly getting same information I have given over and over and then said he had researched the situation and credit would be given, however, he needed to check with some woman and he would call me Right back. That was at 10 am. , it is now 9pm. I refuse to allow them to Scam me and wily seek legal counsel. Please help me plaster PiosGen name all over Social Media

Sale Rep came last year to my house. He straight up told me my roof was in mint condition and I would not have to replace my roof for another 20 years. I had mayor leak damages a year later cost me $12,000. I called Posigen paid them $1800 to remove the solar panels. The roof has been replaced about 4 weeks ago. Big chief called me and i told him i don't want the panels. He stated he will call me back and i constantly continue to call him and no responds. I'm being charged the monthly fee i don't have the panels and I'm still waiting for a responce. It has been about 3 weeks t calling posigen & know no one has had the decensy to call me back. I have nothing positive to say about there customer service. Jacqueline Castillo

So far Posigen sucks, they came and only hooked up the panels which was expected but they left nails, 3 inch screws, cut wires, and trash on my lawn, I have 1 child and 1 on the way, that's dangerous especially now with the snow coming and my child is playing in the snow. I called them and heard nothing back, I called again and was told someone would call me and no one has. They were done in 3 hours so I can only imagine how messed up those panles are since they left a mess in my yard. We are the only ones now on this block with solar, you would think they would want to do a model job, then the electrician unwraps his cigar and throws his wrapper on my yard, this after i made him a cup of coffee, they also knocked 3 screens out of my gutter and they noticed because i watched them point at them as they were leaving so i went out to see what they pointed at and thats when i noticed my screens were knocked out of position, just a lack of respect all around. Wish I could give negative stars

Solar is a scam Youre lease purchasing panels for $65 a month and you generate $5 in credit on your light bill... how has this helped you? It hasn't! These 5 star reviews are fake. Just bought a house with solar panels, I saw the bills. I wanted panels removed before I purchased, they were, the DAY BEFORE closing. Posigen left gaping holes from brackets and loose shingles. After some phone calls Posigen came back, laid some new loose shingles and flex taped some holes but still left other holes, excuse was they ran out of shingles. Notice I said loose, meaning you can lift them all the way up with your hand. So then some big dawg Posigen fast talking idiot tells me that shingles are supposed to be loose lol! I now must replace my entire roof because they arent ever going to do it right and I refuse to spend the next year arguing with them. That cost is $8,275. Im asking Posigen to cover $4,000 of it, $2000 for each side they had panels on. Again this big dawg idiot tells me the panels didnt mess up the whole side, he just wants to pay for repairs where the brackets were. Smh, this company is ran by hood rats. I am going to sue.

Received a call from this organization today to setup an appointment. It was an awful experience and perhaps is the poster child of how not to approach a customer. First they asked me for my electric company pin so they could verify all the information I was providing. Then the agent got very agitated when I refused to provide my pin but offered to provide a copy of my bill. I was then given to a "floor manager" who tried to setup a call with one of his technicians and was told that my wife needed to attend the meeting, which they offered to do at 8:00PM. Told him that would not work for me and he became very angry. Just based on this I would suggest that people in Connecticut stay away.

I was contracted with Posi Gen to install a system of 24 panel after 6 or more visits from sales and installers and approx. a year later they told me my roof was to small. I have contacted a couple other solar installers and I do have solar installed on my roof now and they were able to install 30 panels of the same size as posi gen. I believe the company needs people that know what there talking about they seem to be more interested in getting referrals from you in which I had given them 2 and both took the system 1 is some what happy the other still has roof leaks 1 1/2 years later. Hope the review helps

Do not use this company. They lost my contract the first time sent out a second sale person who undersized my system. Put used unit on my house that did not work. Failed inspection when installed. System to small for my house I barely save anything. But like they only one they will let me talk to Aaron said If we save you a dollar our job is done................. DONOT USE THEM....................

This company has been ridiculous. I signed an agreement with them about 8 months ago. Have gotten no helpful updates, and then today they send me a text saying that they are coming tomorrow to start the install. When I called them back to ask a couple of questions they said that parts of the deal could not be honored anymore because they took too long to install. When I said that I would not go forward with the deal because of their lousy service, the girl (Julie) was incredibly dismissive. I would not do business or recommend this company. Seems like I dodged a bullet.

Posigen Solar Was Not A Good Fit They Pitched Solar Savings On Dec 2017 In My Home. I Agreed And Ever Since That Day It Has Been One Problem After Next. There Is Flooding In My Basement And I do Not Recommend This For Anyone. Posigen Refuses To Fix The Damages That They Caused And I'm Still Paying Monthly My Bills Have Went Up Tremendously. Sincerely Lillian Stone Scotland Ct

They are straight scammers. My bill went up $3,000 in one month. They promised that the summer months I would see a lot of savings. Guess what. I saved only $40! They are liars, now they say it is Entergy's problem. No one will even answer the phone. I want out of this lease. I tried to at first, and they wouldn't let me. Now this is a mess and I am having to get a lawyer because no one at the office will respond to me.

My panels was off for 20 days due to a power outage and my electric bill went from $194.00 to $313.17. I called and spoke with a lady name Ms.J and she offered me a free month of not paying my $69.00 a month payment to them for one month. Then her supervisor called and he offered me a refund of my last payment of $19.00.I'm sorry I ever deal with PosiGen

My light bill has gone up by about 75% since I received the panels. I don't think they are working half of the time and every time I call I am told that they are working I am just using more. Well I got my June bill in which it was $310 and I have been in my home for 7 years and have never had a bill that high even before the panels. My boys were in Vegas for the whole month of June and my husband and I traveled so we weren't home much at all and my light bill has increased by $100 I hate to see if we were home.

i have seen no savings in 15 years. paid $60 a month for those 15 years and have another $5000 to go. not enough panels and i’ve complained at least 3-4 times. they call and ask me dumb questions about kw and they just need to put more on my house

they suck i been trying to get them out to my six to seven months before the storm came i had trouble with these panel and now they need come down for roof repair i paid them five weeks ago to take them down and they still don't have a clue when they coming take them this very disgusting to me

The system performed below expectation. My worst nightmare came true three years ago, the roof developed leaks after company repaired electrical line on system. After three attempts to repair leaks failed, we negotiated amicably to replace the roof. It took almost six months to resolve this.

my Solaris only worked for two months out of a year n half I had them. Every time I call they say will send out a Tec n never see one. All they have to offer is waving my monthly payment. Now I'm selling my house I have to pay 1800 to remove the garbage. They should remove the garbage for free. This company is no good beware of them.

So far not good. They installed the Panels on my house without giving me advance notice. Now I am trying to get them to connects them and the Installers always have a problem. They said they came to my house but they didn't, caused my husband to miss work. I am still trying to reschedule them. Poor customer service

Worst decision of my life, now I am stuck with a leaky roof due to a bad installation. Poor customer service. I was even told by a Posigen installer that this was the worse install they ever seen. Lisa (co owner) offered me a 5K leasing credit but will NOT fix my roof.

I am not seeing the difference in my utility bill while paying $65.00 per month to this company. My total expense is appx. $400.00 for two people in the home. I have 24 panels, my home is elevated and there are no trees blocking the panels from the sun.

Had the system for 7 years. Lease costs $75 / month but energy savings is on $73 / month. Net loss. Company has never done any maintenance. Would not recommend

Nobody answers your calls once they cash your check. These people are either extremely incompetent or they are thieves. Either way not a good company to choose

Please don't use this company. It is a rip-off. You'll be waiting for over 30 minutes for help. I wished my father didn't sign a contract for 25 years.

Poseigen-business office is terrible.They canceled my appointment but never called and told me.I waited a half hour before calling them and finding out.

Posigen sucks!! Don’t see any changes. I wish they stop blowing up my phone and emails. When I get satisfaction, that’s when you will get paid!!