PosiGen Solar Solutions: Read 233 User Reviews From Real Homeowners

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Verified Customer

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Michael

Extremely satisfied with the smooth installation process and overall service provided by this solar company. The system works flawlessly and has exceeded my expectations. I highly recommend them for anyone looking to switch to solar energy. A top-notch experience from start to finish.

2 years ago

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Stefferny

I found the process of scheduling my appointment a bit challenging, but overall, I am impressed with the service. The staff was very courteous and accommodating. Although I haven't experienced the full service yet, I have high hopes based on the initial interactions. Looking forward to seeing the results.

2 years ago

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Carl

My experience with the electric company and PosiGen had some hiccups due to a disconnect in service installation. Everything was fine initially until there was an issue with a connection, and I had to wait all day for the technician to return. I'm still unsure about the service as it has just been turned on.

2 years ago

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Reginald

The product is not fully operational yet, so I can't provide a detailed review. The customer service representative mentioned that it's not connected and they are not up and running. I was unable to get my questions answered due to this issue. I will have to wait until the product is fully operational to give a fair assessment.

2 years ago

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Michelle

I have had a positive experience overall with the product, although there have been some delays in responses to calls and messages. The installation has not been done yet, so I cannot comment on that. The service has been good, but some issues remain unresolved.

2 years ago

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Orlando

The service has been satisfactory so far. It's only been a couple of days since the power was turned on, so it's too early to give a full assessment, but everything seems to be working smoothly. Overall, I'm happy with the service provided.

2 years ago

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Walter

I appreciate the service provided for officers, but it's been challenging to reach you at times. Signing onto the app has been a struggle. Overall, the service has been good, with only minor issues encountered.

2 years ago

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Kewscha Akpabio Philadelphia, PA

Fantastic installation process, however the customer facing components (installation and monitoring apps, customer service contact process) are very cumbersome and need a lot of work. The installation took a few months, but I will be dealing with the monitoring and customer service aspects for a very long time and the frustration involved in those will eventually erode the positive impression that was initially set.

3 years ago

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Cheng Fang Piscataway, NJ

I signed the purchase contract last year this time and the whole process took me more than a year to finish (the system is not activating yet). Several times the company submit the application with wrong parameters and the government/utility company denies the application and needs to resubmit. After a 9 month-long wait, finally I had my solar systems installed on my roof and then another long wait starts. I had my systems installed on April and right now almost three months gone, it is not activated yet. I called Posigen this Tuesday regarding my status and they told me they will follow up with the utility company and get the final approval ASAP and ensure me that I will receive the text/email update by Thursday. When I called in again on Friday, the representative told me that they have still not followed up with the utility company yet and let me wait for a longer time. The hottest season is almost over and my system is not running yet. If you are looking for a company that will finish all the process within a year, please avoid posigen and try some other companies because right now I don't know how long I still need to wait until my system will be running.

3 years ago

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Mary Myers Pasquino New London, CT

Posigen was excellent j describing the service and its benefits. Once the permits were obtained, it took a while for the installation to begin but it was completed in one day. However, is been over two months since the panels were installed and we are not yet connected to the grid. Posigen have been here twice without the proper parts and we have not heard from them in over six weeks.

3 years ago

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Anonymous

I was extremely satisfied with the service provided. The information given was thorough and timely, leading to a smooth and efficient process. The structure of the product appears durable and easy to maintain, which adds to my overall positive experience. I highly recommend this service.

3 years ago Edited January 10, 2024

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Verified Customer

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Luis

I had a great experience with the customer support, they were amazing at explaining everything to me. It was smooth, quick, and clean, which I really appreciated. The assistance was top-notch, even though I wasn't sure what to expect. Overall, I'm very happy with the service provided.

3 years ago Edited January 10, 2024

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Susan

Every time I call them, they respond immediately. They were here for about half a day installing. You wouldn't have even known they were here. They were clean, neat, and they left nothing in there.

3 years ago

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Maria

I found the service to be reliable and responsive, always available when I needed assistance. There were some delays in returning calls, which was a bit frustrating, but overall the service was very good. The process went smoothly, the technicians were clean and professional, and I was satisfied with the outcome. Overall, my experience was positive and I would recommend their services.

3 years ago Edited January 10, 2024

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Wendy

My overall experience has been very positive. While I lack experience in some areas, I'm satisfied with the service provided. As for customer service, I haven't had the opportunity to engage with it yet. My limited experience has been good so far, and I look forward to exploring more in the future.

3 years ago Edited January 10, 2024

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Verified Customer

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Rosella Cape May, NJ

I like that my bills will be balanced. Not huge bills in summer, just a steady and manageable amount. I would recommend your company. You are thorough and give simple explanations when asked.

3 years ago

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Brisher Griffin Gramercy, LA

Whenever we rate a company it’s often based on an experience for services rendered thanking the company and not the person whose providing the service We forget about the people on the front line who is actually responsible for customer retention or customer attrition We seldom write great reviews, but won’t hesitate to inform the world of how horrible a company is With experience you’re only as good as the people behind you Today I break the cycle I am going to make it a practice to honor those who go above and beyond what’s defined as their job description Here’s to you Christopher G thank you for making sure I had all the information at my disposal to make an informative decision Thank you for being transparent, and available to answer any questions Thank you for honestly representing Posigen with integrity Wherever I think of the company I don’t envision solar panels I envision you and a brand ambassador for this company I may never meet the CEO and knowingly know his, I do know yours Job well done!

3 years ago

Reply from PosiGen Solar Solutions

Brisher, thank you for sharing your experience with us! We’re powered by our best employees and the customers they strive to help every day. We will make sure that Christopher gets the PosiPraise they deserve. Thank you again and have a bright day!

Sep. 13th, 2022

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jose rosario Hartford, CT

My mother had solar installed by our sales consulate mike m, he originally knocked on my mother door she is elderly. Talked to my mother about the benefits of solar, she was interested and agreed to a meeting. One thing I liked was he asked my mother to have a family member or someone she trusted to be there also. Since she is elderly going over solar and signing contract with her would be a little shady, but he requested for someone to be at the meeting. The first meeting I couldn't make so he rescheduled around my schedule which I liked again also. The way he explained solar was a very easy to follow but went into much detail. I'm writing this review because I like mike ma's professionalism and honest constative approach to offering the benefits of solar. Posigen has the lowest rates in the industry and 20 locked in price, with winterization and state of ct home energy incentivizes. No other solar company does all these services with the lowest rate.

7 years ago

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Verified Customer

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Gregory

I've been struggling to get my second unit up and running due to delays with paperwork from PosiGen. It's been 9 weeks and the building inspector is still waiting. However, the installation process was smooth and efficient. I recommend improving the speed and efficiency of paperwork processing to enhance customer experience.

2 years ago

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Bradford

The workman did a great job replacing my solar system. The workmanship was excellent, though the follow-up during the process could have been a bit better. Overall, I'm satisfied with the service provided.

2 years ago

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Barbara

The installation went smoothly, with the team being respectful and efficient. However, communication post-installation has been lacking, leading to uncertainty about the project's continuation. It's crucial for the company to improve communication with clients to avoid misunderstandings and delays.

2 years ago

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Maria

The installation process went smoothly, but I'm frustrated with the ongoing issues with my solar panels. Despite paying a monthly fee, my system hasn't been working properly for some time now. It's disappointing and inconvenient to not have my solar energy setup functioning as it should.

2 years ago

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Steven

I am extremely disappointed with the lack of communication and follow-through from PosiGen Solar. Despite paying $6,770 for my part of the roof, I have not received a contract or any updates on the project. Numerous promises to send documents or samples have been broken, leaving me in the dark about the progress. As a customer, I expected better service and communication from PosiGen Solar, but so far, it has been a frustrating experience with no resolution in sight.

2 years ago

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Thomas

I recently had a service done by this company, and overall, I had a positive experience. The response time was a bit slow, taking almost six months, but the service itself was efficient and the workers were clean. I haven't received a full bill yet, so I can't speak to the cost, but whenever I called, they were helpful. Overall, I would recommend them based on my experience.

2 years ago

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Joseph

I had a positive experience with the customer service, very efficient and smooth. No gimmicks or holdbacks. Haven't received any bills yet, but everything seems good so far.

2 years ago

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Corey

I have been pleased with the service so far, everything has been great. However, I haven't noticed any changes in my bill yet. The installation process went smoothly and everything they promised has been delivered. The equipment is in place and working, but I am still waiting to see positive results. Overall, I am satisfied with the service provided.

3 years ago Edited January 10, 2024

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Verified Customer

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Kathy

We have never encountered any issues with the service provided. The company always informed us of their arrival and were punctual. The entire process went smoothly and without any difficulties. The service was efficient and cost-effective.

3 years ago Edited January 10, 2024

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Verified Customer

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Jermell

I recently had a solar panel installation done at my home, and I would say the experience was mixed. The installation team was efficient and professional, completing the job without causing any damage to my property. Overall, I was satisfied with the results, but the quality of the system could have been better.

3 years ago Edited January 10, 2024

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Paul Mobile, AL

Communicating was not as responsive as I would have liked. Question went unanswered. Scheduled appointments were not prompt. The first bill was amazing BUT I don't think it told the entire story. Time will tell.

3 years ago

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Michael McFarland Stanhope, NJ

So far, so good. I was originally disappointed in time to activate, however I fell into the norm. Only 3 week delay. Panels look good and nearly indistinguishable from the road. Customer service for me very professional. I was sales rep 1st customer and he told me that he worked long and hard to get activated. My expectations aren’t super high, but if I save $50 a month, well $50 is $50. I’m paying about $135 prior to installation. I have a very large shade tree and that should even out savings, regardless.

3 years ago

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Verified Customer

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Joshua Thibodaux, LA

Our experience with customer service has been nothing but excellent! The team that came out to install were amazing! They worked so hard to make sure everything was as close to perfection as possible! Communication has been clear and our salesman has really helped out no matter what we needed. We highly recommend anyone wanting to save money on electricity to call PosiGen!

3 years ago

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Ashton Hayne New Orleans, LA

While sales rep said process would take 4-6 months, it did take a full 6 months. Since then my electric bill has been very cheap and the energy efficiency even made my gas bill go down in the winter by 30%. While getting to the right person in company be better, I now know who my account manager is if I have questions. I really like the cheaper bills through efficiency and clean energy. The biggest benefit was I was never out of pocket any money. They also had a great special ...$20 for first 6 months

6 years ago

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Elizabeth A Newell Metairie, LA

I just got the panels installed yesterday. There were two installers and a "helper" of sorts. It was quick. The panels were up in just an hour and half! The crew was friendly and made no mess in the yard - even though the equipment was full of those little plastic baggies! They were finished and left peacefully. Can't wait to see the savings! Not only am I thrilled to finally own my home, but also own my carbon footprint and use less energy while making energy! What could you not be happy with ?!?! GEAUX SOLAR! You'll feel proud of yourself!

8 years ago

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Evron Davis Bridgeport, CT

My husband was reluctant about getting solar panels on our home. He is so happy that he shows our bill to company and brags on how much money we save on electricity. Our bill went from $250-300/monthly to an average of $20/month. Posigen's program is Great !!!!!! No money down, No minimum Credit Score or Minimum Income requirement. I like the fact that Solar is available and affordable to everyone. This a wonderful program.

8 years ago

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Jonathan Langley Metairie, LA

PosiGen was communicative throughout the entire process. They ensured I would save money before installing and have kept there word through install. The install itself was very quick, but the utility company took awhile to complete the final steps. PosiGen worked with me, helping me to understand the process, and was able to turn my system on. I'm saving money, which was the promise, and I recommend it.

8 years ago

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Joann Smith Stamford, CT

A Posigen Sales Rep knocked on my door and told me about their program. I was a little unsure about it, because other companies told me I didn't qualify, because of my credit. We booked the appointment for 2 Days later. He came and explained the program in details. We got the process started. It took about 4 weeks to get my panels up. My city inspector will be here over the Couple weeks for inspections. One the best decisions I have made. My bill is locked in for 20 years with no 2.9% escalator. I Highly Recommend Posigen Solar.

9 years ago

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Verified Customer

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Jamal

The representative who assisted us was fine, but the back and forth between UI and PosiGen took two months to turn on the system, which was frustrating. I hope for a faster process between them in the future.

2 years ago

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Francis

Customer support was good, no complaints. Installation went well, got a free solar deal. Gentleman called to explain, happy with the service.

2 years ago

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Wilson

The installation process for the solar panels was incredibly frustrating as they simply did not install properly. It's disappointing that despite my efforts to communicate the issues, there was a lack of understanding from the company's end. Overall, the experience was a letdown, and I would not recommend their services to others.

2 years ago

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John

The installation process was a nightmare, taking 7 days and two failed attempts by the town. The workers showed no respect, damaging our property and ignoring our calls and letters. They acted like they owned our property. This company and its employees are the worst I've ever dealt with in my 45 years in the business. The manager did a terrible job, and I would never treat my customers this way.

2 years ago

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Dian

The representative was good, but I am still receiving a high bill for what I previously had. The bill is quite high, which is a concern. I will try to figure it out and see what can be done. Overall, the service has been good, but the high bill is a major issue that needs to be addressed.

2 years ago Edited May 7, 2024

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Thomas

I had a terrible experience with this company. They kept changing coordinators, so I couldn't get a hold of anyone. It was a mess - nobody knew what was happening, no communication within the organization. As a result, we didn't get the product installed and we don't even use their equipment. Stay away from this company, it's been a complete disaster.

2 years ago

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Argarette Baton Rouge, LA

My entergy bill has decreased and I can tell a difference in the when the panels switch over. I’m enjoying the savings.

3 years ago

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Tiffany Blumenstein

We still are not hooked up to Eversource for solar and someone from PosiGen was going to make a few calls to see what the hold up is but that was a few weeks ago. My husbands phone messages to PosiGen have gone unanswered. We’ll try to contact Eversource ourselves, but I’m letting you know now if I can find a solution instead of you I’m going to ask for 3 months of no payments and for it not to be put on the back end of the lease.

3 years ago

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Anonymous

I recently had a great experience with customer service for the past few months. James from Positive was exceptional and provided the best service I've had in years. There were a few hiccups, but overall, I give it a high rating. I've only been using the service for two months, so I'm still exploring its full potential.

3 years ago Edited January 10, 2024

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Anthony

The experience was positive overall, but there were some issues with the roof that caused a leak in the ceiling. The panels had to be removed and the roof redone, so now we're waiting for them to be reinstalled. It's a bit shaky at the moment, so we're not fully operational yet. Hopefully, once everything is sorted out, it will be better.

3 years ago Edited January 10, 2024

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Verified Customer

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Clifford

I recently had solar panels installed by PosiGen and the process was quite frustrating. It took a month to install them, and then they sat unused for weeks. The workers seemed unsure of what to do, and it was only after multiple visits that they finally turned the panels on. I was disappointed with the lack of communication and efficiency in the installation process. Overall, I would rate my experience a 3 out of 5, as I was left unsure about the quality of the panels and the service provided.

3 years ago Edited January 10, 2024

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Jacob

The installation process was very efficient and quick, almost seamless. Everything was completed before I even realized it, and the end result looks fantastic on my house. I am highly satisfied with the outcome and would definitely recommend this service to others.

3 years ago Edited January 10, 2024

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Timothy Head of Westport, MA

I liked, that I got great information from the Sales rep meeting when i signed up for solar. Then I got emails, through every step of the process leading up to the install. The guys that did the installation also informed me of the steps that they do with installation of the solar panels.

3 years ago

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Arthur Bristol, CT

Our solar system has only been operating for a couple months. We love the system., but try to get in touch with CSi s a challenge. I haven't been able to set up my app to monitor the the usage. Otherwise, when researching a solar company, Posigen is the only company that met the standards we approved.

3 years ago

PosiGen Solar Solutions Reviews