Palmetto: Read 204 User Reviews From Real Homeowners

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Verified Customer

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DEBBIE JONES High Point, NC

Very SLOW process getting solar panels put on!! Plus I was mislead and still receive 2 monthly bills. One from Solar Panels & still 1 from Duke Power. Plus I was told Ibwould receive $500.00 for referring a friend and HAVE NOT received that $$$

3 years ago

Reply from Palmetto

Debbie, thank you for providing your feedback and letting us know about the concerns. Please send document regarding promises made to help@palmetto.com. Thank you

Oct. 7th, 2022

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Verified Customer

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Richard Lawson Mary Esther, FL

They did an awesome job installing the panels in two days The Electrician did a professional job but since the installation weeks ago it's been inspection and reinspect the panels are ready to be turned on just waiting. Our power bill was $199.00 this month

3 years ago

Reply from Palmetto

Richard, thank you for the kind words and feedback regarding the timeline. We appreciate you taking the time out to share your experience with us. We have sent you an update via email today. Please contact us at (855) 339-1831 or by email at help@palmetto.com and we'd be happy to help with any questions you have.

May. 18th, 2022

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Verified Customer

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Jose Thomasville, NC

They do a great job. had a small issue where in the installation part, a air conditioning pipe of mine was broken and they had to fix it, this could be worked on a little more for a 5 stars

3 years ago

Reply from Palmetto

Thank you so much for your kind words, Jose. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Oct. 4th, 2022

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Verified Customer

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Michelle Reed Pooler, GA

I am not happy with the possibility of paying Georgia Power and the loan payment at the same time and having to wait 30 days for a possible reimbursement. That was not explained to me upfront.

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear the timeline of your project is longer than expected. We will be reaching out to resolve your concerns shortly.

Feb. 24th, 2022

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Verified Customer

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Jason Suro Kissimmee, FL

While helpful, the person tasked with assisting me wasn't always completely knowledgeable. To her credit she did try to get me an answer and get back to me.

3 years ago

Reply from Palmetto

Thank you for providing us with your feedback regarding your representative, Jason. We will provide this information to the appropriate department. Thank you for joining our Palmetto family!

Jun. 6th, 2022

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Verified Customer

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Eric Bronson Zebulon, NC

Same to be a good company. Just take awhile to get all permits to get everything hooded up. But that's not Palmetto fault.

3 years ago

Reply from Palmetto

Thank you so much for your kind words, Eric. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 29th, 2022

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Verified Customer

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Gregory Moyer

Pleasant and informative. I wish I could get my completion certificate processed so I can become operational. I'm anxious to see my system operate.

3 years ago

Reply from Palmetto

Gregory, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are currently waiting on permission to operate. Hopefully will have that soon. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 18th, 2022

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Verified Customer

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David Remy

I would like for the system to include consumption monitoring. I would also enjoyed a discussion about the hd wave vs the energy hub inverter

3 years ago

Reply from Palmetto

David, thank you for the high marks, we sincerely appreciate it. Thank you for your feedback. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 18th, 2022

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Verified Customer

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Charles White Charlotte, NC

The installation was one day, but had some minor corrections that had to be done to pass the county inspection.

3 years ago

Reply from Palmetto

Charles, thank you for the high marks and feedback. We sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Jul. 15th, 2022

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Verified Customer

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Sandra Vickery Clover, SC

The whole process takes a long time. This needs to be explained so you can decide what you want to d0.

3 years ago

Reply from Palmetto

Sandra, thank you for the high marks and feedback. We sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Jul. 15th, 2022

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Verified Customer

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Donald Monroeville, PA

The only issue I have is that it's difficult to make the additional payments. The online banking could be better.

3 years ago

Reply from Palmetto

Donald, thank you for the high marks and feedback we sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Jun. 30th, 2022

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Verified Customer

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Aaron Long Dallas, TX

Everything was good so far. Just waiting for the current electric provider to switch off and palmetto to take over.

3 years ago

Reply from Palmetto

Thank you for the review, Aaron! We are looking forward to the day we receive permission to operate status from the utility company and can have your system activated! Thank you for being apart of the Palmetto family.

Jun. 6th, 2022

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Verified Customer

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Dorel Jackson Malden, MA

I was impressed with the installation and almost a month since activation service has been good so far.

3 years ago

Reply from Palmetto

Dorel, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

May. 18th, 2022

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Verified Customer

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Patricia H Porter

The billing and payment process and amount billed was not explained well at all. The last person to complete the installation and turn on the system was the only person that made sense in the billing, he explained it to me and took the time to answer my questions

3 years ago Edited January 10, 2024

Reply from Palmetto

Patricia, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We have sent you an email with an update on your project, regarding the inspection. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 10th, 2022

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Verified Customer

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Karen Henry Suffolk, VA

Staff is professional and friendly project done timely fashion.

3 years ago

Reply from Palmetto

Thank you so much for your kind words, Karen. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 29th, 2022

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Verified Customer

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Pamela Cain

Was not told a head of time where they needed to dig in the back of the house.

3 years ago

Reply from Palmetto

Pamela, , thank you for the high marks and feedback regarding communication. We sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 18th, 2022

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Verified Customer

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Sarah Gordon North Versailles, PA

Process was slow but picked up a notch when they installed it.

3 years ago

Reply from Palmetto

Thank you for providing your feedback and letting us know about this concern. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 24th, 2022

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Verified Customer

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Mike Jolicoeur East Greenwich, RI

Customer satisfaction seems to be a key asset.

3 years ago

Reply from Palmetto

Mike, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jun. 30th, 2022

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Verified Customer

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Michael J. Cuccaro Pittsburgh, PA

Professional services, upfront information, good support

3 years ago

Reply from Palmetto

Michael, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

May. 18th, 2022

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Verified Customer

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Mike South Dennis, MA

Easy to communicate with and install was well done

3 years ago

Reply from Palmetto

Mike, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Apr. 25th, 2022

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Verified Customer

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Roberto Herrera

It took log time to connect the electric meter

3 years ago

Reply from Palmetto

Roberto, thank you for the high marks, we sincerely appreciate it. Thank you for providing the feedback regarding the timelines. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 18th, 2022

Palmetto Reviews

Summary of Reviews